BT RESELLER PACK CONTENTS 1. Contents page. 2. Introduction to Getech. 3-4. Working with Getech & BT Business Partner Sales. 5. Getech & BT What s in it for YOU? 6-7. BT product summary. Getech Ltd., is an Authorised partner of BT working within the Business Partner Sales, BPS, channel of BT Business. Page 1 of 7
INTRODUCTION TO GETECH LTD. Thank you for your interest in working as a RESELLER FOR BT. We look forward to doing some valuable business with you and hope that you find this Introduction Pack useful. GETECH : Getech operates from headquarters in Ipswich, Suffolk and has revenues of 30m with over 90 staff. Since 1990 Getech has developed into one of the largest independent value added distributors and provider of desktop services in the UK. BT chose Getech, as one of it s first partners when they set up their distribution channel some years ago. We are now an Authorised partner of BT within the BT Business Partner Sales - BPS channel of BT Business with an experienced and dedicated BT sales team dealing exclusively with our BT Resellers. THE BT SALES TEAM : The BT sales team has many years experience of dealing with BT. They have detailed knowledge of the BT Business product portfolio and an in-depth understanding of BT s processes, procedures and unique culture. They offer a high quality service to BT resellers, and absorb many of the difficulties which can be experienced when dealing with such a large and diverse company. The BT sales team assist it s resellers to promote, sell & re-sign BT Business contracts, across virtually the whole of the BT Business portfolio to their own customers :- Calls & Lines ; Broadband & Leased Line Internet access ; ICT Circuits and Networks. The team offers:- Advice; Pricing; Order placement; Order monitoring & feedback; BT specialist support, end-user visits for large projects, BT product information and support across the BT Business portfolio. We cannot and do not deal with any BT consumer/residential enquiries and have no direct contact with BT Wholesale or Openreach. Please visit www.getech.co.uk for full details of all Getech s products and services. The BT sales team:- Richard Woodfield Chrissy Mottram : ICT & network advice and pricing, Reseller recruitment, relationships and commissions. : ICT & network advice and pricing; Order processing; Order management; Team support. Page 2 of 7
WORKING WITH GETECH AND BT BUSINESS : QUOTES & PRICES : All quotes and prices will be at standard BT Business prices and on their T s & C s. They will be the same as if obtained from BT directly or through any of its other channels. At times, BT may make specific products available through certain channels only or via online ordering only. Please contact us directly if you need any advice at all or are unsure on the availability or pricing of a particular product or service. PLACING ORDERS : To order the installation of most services (lines, broadband, BTnet etc.) we have our own in-house order forms which will give us the information we need to input directly onto BT s ordering systems. If you need to place an order and are unsure of the information we need or want an order form, just give us a call. BT AND YOUR CUSTOMERS : All contractual, billing and payment arrangements are handled by BT directly with the enduser. All planning, installation, ongoing maintenance and repairs are carried out by BT engineers or their agents/contractors. In retaining this relationship with it s end-users, BT are free to market any of it s products & services directly to the end-user. However, you are also free to deal with any new services, additions, contract re-signs and upgrades on your customer s BT installations through ourselves. BT BRAND GUIDELINES : These guidelines have been produced to help BT BPS partners and resellers understand the BT brand and how it can be used in their marketing communications. The information will enable you to clearly and consistently explain your relationship with BT to customers, whilst at the same time protecting the value of the BT brand. For details of BT s BPS brand guidelines and how to use the Reseller for BT endorsement, go to the.pdf at : BT Brand Guidelines. Page 3 of 7
WORKING WITH GETECH AND BT BUSINESS, continued : CUSTOMER ACCOUNT QUERIES AND FAULTS ETC. : We are a sales team, and can deal with BT sales queries. We are unable to deal with billing, faults or general accounts matters, unless it s associated with one of our orders. BT has good, effective on-line customer services at www.bt.com which you & your customers will find useful. RESELLER COMMISSIONS : BT pays us a commission for all qualifying orders, which is then spilt with the relevant reseller (standard reseller split is 50/50). In short, we operate as a sales agent for BT Business, earning commission, rather than as a buy sell model or the re-sale of white label services from BT Wholesale. BT s commission is paid to Getech at the end of the month after the end-user has been billed by BT. This payment is then checked and verified against our orders before payment (less the reseller administration charge see below) is made to resellers by cheque using a self-billing invoice. We only issue payment to resellers for commissions in excess of 50. Any payments under this level are held over and paid once the accrued total exceeds the 50 limit. Resellers do not need to invoice Getech to claim their commission payments. RESELLER ADMINISTRATION CHARGE : A reseller administration charge of 10.00 will be levied, per monthly commission payment. This charge will only be applied to active BT reseller accounts where a commission has been generated for that month. In other words, if there s no monthly commission, no charge is made. If you have any queries at all, the BT team can be contacted on 01473 240470, or email at btsales@getech.co.uk. They ll be very pleased to help. For full details of BT s Business Partner Sales channel, go to: BT Authorised Partners Page 4 of 7
THE GETECH ~ BT PROPOSITION WhaT s In IT for You? The benefits of being a RESELLER FOR BT with Getech : Open up new, regular revenue streams. Offers you extra opportunities within your established customer base. NO need to hold any BT stock. NO financial risk. NO capital outlay. NO debt risk. NO invoicing needed. BT bills your customers directly. NO engineering resource or training needed. All contracts, installation, maintenance and billing is handled by BT. BT s world class products and service wrap. Working within BT s BT Business Partner Sales - BPS, channel. Access to BT branded products and services. Full support from the Getech BT sales team. Your BT orders are fully monitored with updates and feed-back. Access to BT specialist support. Comprehensive product advice, pricing and order management. Notification of BT news, special offers and product launches. Page 5 of 7
BT PRODUCT SUMMARY : LINES. CALLS & CALL PLANS. BROADBAND. LINES PSTN FeatureLine ISDN2 ISDN30 SIP trunks Analogue & Digital lines with associated Network & Calling features for voice applications. Voice calls via BTnet (see page 7), BT s direct Internet access leased line service. Business grade call traffic with Quality of Service QoS. BT SIP Trunks runs over BTnet. It only uses infrastructure controlled by BT. CALLS & CALL PLANS BT has various call plans which can be tailored to an individual company s calling pattern. All plans can offer optimum BT call rates and enhanced levels of customer service. They incorporate spend on calls & lines (plus, broadband, maintenance and mobiles where applicable) with optional inclusive calls packages for an additional fixed monthly charge. Enhanced commission rates are paid for call revenues switched from another supplier (acquisition) and committed onto a call plan. Commission is paid for BT call revenue on new/acquired lines which are committed onto a new BT call plan. BT BUSINESS TOTAL BROADBAND : ADSL ; ADSL max ; ADSL2+ BROADBAND BT INFINITY FOR BUSINESS : FTTC Fibre To The Cabinet. FTTP Fibre To The Premises The above are the main calls, lines and broadband products and services we deal with. If you or your customers have any other requirements, please give the BT sales team at Getech a call. Page 6 of 7
BT PRODUCT SUMMARY : INTERNET ACCESS (LEASED LINES) ETHERNET WAN SERVICES. MPLS VPNs SHORT HAUL DATA SERVICES. INTERNATIONAL SERVICES. As well as new installations, we can deal with :- Additions, Contract re-signs, Upgrades etc., irrespective of who arranged the original installation. INTERNET ACCESS BTNET PREMIUM The UKs No. 1 Leased Line Internet access service. Uncontended, direct, leased line Internet access circuits. Includes SLAs, full resilience and route diversity options. 1Mb to 10Gb over EFM, GEA and direct fibre Ethernet circuits. Inc. BT SIP trunks. ETHERNET WAN BT ETHERNET CONNECT UK (Etherflow) Flexible, layer 2 WAN services. Pointto-point, point-to multipoint & meshed networks. From 10Mb to 1Gb. MPLS VPN WIRES ONLY MPLS VPN FULLY MANAGED BT IP CONNECT UK (IP Clear) BT MANAGED WAN Inc. :- Full project management; 24/7 network management; Pro-active fault resolution; Real-time view of performance. MPLS based, IP VPNs. Any to any capability. Full range of speeds. Leased line, ADSL & Dial-up options. CoS options. SLA s and Value Adds. UK / global availability SHDS Short Haul Data Service INTERNATIONAL BT SHDS (LES, EES etc.) - Direct, point to point, fibre based circuits from 10Mb to 10Gb. Distance limitations apply. Global availability of Internet access, point to point and MPLS services. The above are the main ICT products and services we deal with. If you or your customers have any other requirements at all, please give the BT sales team at Getech a call. Page 7 of 7