ENRICH TIERS Your journey to greater heights of privileges and preferential treatment

ENRICH TIERS Your journey to greater heights of privileges and preferential treatment

FOUR TIERS OF PRESTIGE As an Enrich member, you will start off on our Enrich Blue tier, and as you continue your journey with us, you will advance to our Enrich Elite tiers, which start with Enrich Silver, and go on to Enrich Gold, and ultimately Enrich Platinum. Each tier will provide you with a variety of advantages, benefits and privileges. These membership tiers are designed with your travel profile and priorities in mind, so as to bring you a truly rewarding experience. Now that Malaysia Airlines is a member of the oneworld alliance, your Elite tier membership will have the corresponding oneworld status which allows you to take advantage of all the oneworld top tier privileges. Enrich Platinum The pinnacle of privileges. Enrich Gold A lifestyle of privileged enjoyment. Emerald Sapphire Enrich Silver Greater heights of privileges. Enrich Blue The beginning of a rewarding lifestyle. Ruby

ENRICH PLATINUM In the upper echelons of luxury travel, the privileges are unsurpassed. REQUIREMENTS Qualification 100,000 Elite Miles or 130 Elite Sectors Requalification 100,000 Elite Miles or 100 Elite Sectors BENEFITS AND PRIVILEGES 1. Enrich Platinum membership for your spouse. 2. Meet & Greet and Kerbside Drop-Off Service at Kuala Lumpur International Airport (KLIA). Just book this service 24 hours before your flight, by calling us at: 1 300 88 3000 (within Malaysia) +603 7843 3000 (outside Malaysia) 3. Malaysia Airlines Platinum Lounge access at KLIA for you and one guest travelling on any Malaysia Airlines or oneworld flight. For access to lounges for children under 12 years old and infants, please refer to malaysiaairlines.com 4. Platinum Assistance Programme for global emergency, travel, automobile, home or concierge assistance. Call +603 2263 5777 anytime, from anywhere in the world. 5. Enrich Miles with no expiry date. 6. Priority on the reservation waitlist if your flight of choice is fully booked. 7. Guaranteed seat in Malaysia Airlines Economy Class if First Class and seats are fully booked, as long as your reservation is made no less than 24 hours before flight departure. 8. Telephone check-in at our dedicated 24-hour Enrich Platinum Helpline +603 7847 2299. Collection of boarding pass at the check-in counter: If you have no luggage: 30 minutes before departure (for domestic flights) 40 minutes before departure (for international flights) If you have luggage: 60 minutes before departure 9. Priority check-in at the Enrich Platinum and First Class counters at KLIA, or First and counters at other airports, regardless of your class of travel. 10. Priority airport standby if your flight of choice is fully booked. 11. 100% extra baggage allowance on top of your travel entitlement class when you fly with Malaysia Airlines. 12. Priority baggage handling even if you are travelling on Economy Class. 13. Priority boarding at the same time as First and Business Class passengers of Malaysia Airlines, regardless of your class of travel. 14. Malaysia Airlines Golden Lounge access for you and one guest who is travelling on any Malaysia Airlines or oneworld flight. Simply register together at the lounge. For access to lounges for children under 12 years old and infants, please refer to malaysiaairlines.com 15. Access to the network of Malaysia Airlines Shared Lounges for you and one guest travelling on Malaysia Airlines or oneworld member airlines (for departures only). 16. Receive a 30% Elite Tier Bonus on your base miles whenever you fly with Malaysia Airlines. Elite Tier Bonus Miles do not count towards Elite tier status qualification.

ENRICH GOLD A life of enjoyment and extraordinary privileges that is fully deserved. REQUIREMENTS Qualification 50,000 Elite Miles or 50 Elite Sectors Requalification 50,000 Elite Miles or 50 Elite Sectors BENEFITS AND PRIVILEGES 1. Priority on the reservation waitlist if your flight of choice is fully booked. 2. Telephone check-in: 1 300 88 3000 (within Malaysia) +603 7843 3000 (outside Malaysia) Collection of boarding pass at the check-in counter: If you have no luggage: 30 minutes before departure (for domestic flights) 40 minutes before departure (for international flights) If you have luggage: 60 minutes before departure 3. Priority check-in at the Enrich Gold counter at KLIA, or First and counters at other airports, regardless of your class of travel. 4. Priority airport standby if your flight of choice is fully booked. 5. 50% extra baggage allowance on top of your travel entitlement class when you fly with Malaysia Airlines. 6. Priority baggage handling even if you are travelling on Economy Class. 7. Priority boarding at the same time as First and Business Class passengers of Malaysia Airlines, regardless of your class of travel. 8. Access to the Malaysia Airlines Golden Lounge. Unwind and recharge at the Golden Lounge at KLIA or Malaysia Airlines Golden Lounges at other airports, regardless of your class of travel. You are welcome to bring one guest who is travelling on any Malaysia Airlines or oneworld flight. Just register together at the lounge. For access to lounges for children under 12 years old and infants, please refer to malaysiaairlines.com 9. Relax in the luxury of over 50 lounges in the network of Malaysia Airlines Shared Lounges, exclusively for you and one guest travelling on Malaysia Airlines or any oneworld member airline (for departures only). Shared lounges are lounges not operated by Malaysia Airlines. 10. Gold Assistance Programme for travel assistance or global emergencies. Call +603 2261 4103 anytime, from anywhere in the world. 11. Receive a 25% Elite Tier Bonus on your base miles whenever you fly with Malaysia Airlines. Elite Tier Bonus Miles do not count towards Elite tier status qualification.

ENRICH SILVER Beyond privileges and preferential treatment, it gives priority to your comfort and peace of mind. REQUIREMENTS Qualification 25,000 Elite Miles or 30 Elite Sectors Requalification 25,000 Elite Miles or 30 Elite Sectors BENEFITS AND PRIVILEGES 1. Priority on the reservation waitlist if your flight of choice is fully booked. 2. Telephone check-in: 1 300 88 3000 (within Malaysia) +603 7843 3000 (outside Malaysia) Collection of boarding pass at the check-in counter: If you have no luggage: 30 minutes before departure (for domestic flights) 40 minutes before departure (for international flights) If you have luggage: 60 minutes before departure 3. Priority check-in at the Enrich Silver counter at Kuala Lumpur International Airport (KLIA), or counters at other airports, regardless of your class of travel. 4. Priority airport standby if your flight of choice is fully booked. 5. 5kg extra baggage allowance on top of your travel entitlement class. 6. Priority boarding at the same time as First and Business Class passengers of Malaysia Airlines, regardless of your class of travel. 7. Golden Lounge Privilege Programme (GLPP) for an annual subscription fee of RM1,900, plus RM100 administrative fee. This allows you to use the facilities at any Malaysia Airlines Golden Lounge, regardless of your class of travel. 8. Receive a 25% Elite Tier Bonus on your base miles whenever you fly with Malaysia Airlines. Elite Tier Bonus Miles do not count towards Elite tier status qualification.

ENRICH BLUE The beginning of a rewarding lifestyle, with the opportunities to attain Enrich Elite Tier status. REQUIREMENTS Basic membership is free. All you need to do is sign up for it! BENEFITS AND PRIVILEGES 1. Earn Enrich Miles whenever you fly with Malaysia Airlines, oneworld member airlines and Enrich partner airlines. You can also earn miles through our travel lifestyle partners at over 4,000 locations worldwide. 2. Redeem award flights with Malaysia Airlines, oneworld member airlines and Enrich partner airlines. 3. Redeem Enrich Miles for a class upgrade from Business Class to First Class or Economy to. 4. Redeem a companion travel award flight when you purchase a First Class or ticket. 5. Redeem Enrich Miles for Temptations shopping vouchers, in-flight purchases, excess baggage payment and access vouchers to Malaysia Airlines Golden Lounge. 6. Top up, transfer or extend your Enrich Miles.

ENRICH BENEFITS AND PRIVILEGES Enrich Blue Enrich Silver Enrich Gold Enrich Platinum Benefits and Privileges STANDARD GLPP* Elite Tier Bonus 25% of base miles 25% of base miles 25% of base miles 30% of base miles Golden Lounge access for Economy Class traveller Lounge (cardholder) with 12-mth membership at RM1,900 + RM100 admin fee Lounge plus 1 guest** First Class Lounge plus 1 guest** Golden Lounge access for First/ traveller First/Business Class Lounge access (as per ticket entitlement) First/Business Class Lounge access (as per ticket entitlement) First/Business Class Lounge access (as per ticket entitlement) Lounge plus 1 guest** (First Class Lounge as per ticket entitlement) First Class Lounge plus 1 guest** Network of Malaysia Airlines shared lounges (for departure only) Lounge access plus 1 guest** Lounge access plus 1 guest** Extra baggage allowance 5kg 5kg Additional 50% Additional 100% Telephone check-in Priority reservation waitlist Priority check-in at Kuala Lumpur International Airport (KLIA) Enrich Silver counter at KLIA Enrich Silver counter at KLIA Enrich Gold counter at KLIA Enrich Platinum counter at KLIA

Enrich Blue Enrich Silver Enrich Gold Enrich Platinum Benefits and Privileges STANDARD GLPP* Priority check-in at other airports First/Business Class First/Business Class Priority airport standby Priority boarding Priority baggage handling Gold Assistance Programme Platinum Assistance Programme KLIA meet and greet service (departure and transit only) Kerbside drop-off service at KLIA Pre-ordered meal at Platinum Lounge KLIA*** Partner privileges with Hertz Guaranteed Economy Class seat (if First and seats are full) Enrich Platinum Helpline Supplementary Platinum Spouse Card *Golden Lounge Privilege Programme (GLPP) is only applicable for Malaysia Airlines Golden Lounge access. **For travelling on any Malaysia Airlines or oneworld flight. Cardholder and guest must register together at the lounge. ***Call Golden Lounge Command Centre at +603 8776 1107 to pre-order your meal. For more information and detailed Terms and Conditions, please visit malaysiaairlines.com/hq/en/enrich.html

ONEWORLD TIER STATUS AND PRIVILEGES Now that Malaysia Airlines is a member of the oneworld alliance, Enrich Elite Tier members will enjoy the corresponding oneworld tier benefits. To ensure you receive the benefits you are entitled to, show your Enrich membership card which carries your oneworld tier status. Enrich Blue Enrich Silver Enrich Gold Enrich Platinum Ruby Sapphire Emerald Benefits and Privileges Earn miles on all oneworld flights Redeem miles on all oneworld flights Earn tier status points on all oneworld flights Access to priority check-in** Access to preferred or pre-reserved seating* Priority on waitlists and when on standby Access to Lounges** Priority boarding Access to First Class priority check-in** Access to First Class Lounges** Extra baggage allowance Priority at security lanes (at selected aiports)*** (one extra piece or 20kg) *Preferred and pre-reserved seating is offered in line with the individual policy of the oneworld member airline operating the flight. Customers are advised to refer to the oneworld member s website for more information. **First or check-in desks and lounges are not available at all airports. ***The list of selected airports will be displayed at oneworld.com on 1 February 2013. Exception: Members of Malaysia Airlines Enrich and LAN s LANPASS programmes will experience reciprocal frequent flyer rewards and benefits when flying on each other s airlines from 1 April 2013. For the most up-to-date information about oneworld services and benefits, and a complete list of affiliate airlines, visit oneworld.com