HOW TO MAXIMIZE YOUR ONLINE CLASS OFFERINGS. John Paleshnuik

Transcription

1 HOW TO MAXIMIZE YOUR ONLINE CLASS OFFERINGS John Paleshnuik 1

2 ABOUT ME MY ACTIVE IS Knitting Croquet Line Dancing 2

3 AGENDA Waiver Tracking Direct Links to Facilities, Courses, Memberships Prompts Course Groups Coupon Codes Personal Training and Private Lesson Configuration Facility Display and Availability to Promote Rentals Online Quick Rez when Using Joint Facilities 3

4 ONLINE OFFERINGS Why do I want my organization s offerings online? Speed registration, pass sale and rental transactions Reach new participants Reduce lines at the start of registration Reallocate staff resources Do more with less! 4

5 ONLINE OFFERINGS What can I offer to my customers online? Program Display Program Registration Membership Renewal Membership Sale Facility Information Facility Availability Quick Rez 5

6 CAMPS I can t offer online registration for day camps because: I need to collect medical information when they register Solved! Using Prompts There are specific waiver forms for camps Solved! Using Waiver Management We offer before/after camp care as well Solved! Using Linked Courses 6

7 PROMPTS Stored in Client record Retained for future registrations Stored for registration only Must be re-entered for future weeks, etc 7

8 8 PROMPTS

9 9 WAIVERS

10 10 WAIVERS

11 11 WAIVERS

12 LINKED COURSES Course linking allows registration in a secondary course only if the participant is already enrolled in a specified primary course. 12

13 13 LINKED COURSES

14 LINKED COURSES Primary course Summer Camp 3134 Secondary course Before/After Camp Care

15 15 LINKED COURSES

16 DIFFERENT FEES I can t offer online registration for my courses online because: Participants can get a reduced rate by registering early Solved! Using Coupon Codes Residents of my city/town/county get a lower rate than non-residents Solved! Using Residency Fees Members get a lower rate than non-members Solved! Using Member Fees Seniors who participate in this course are given a reduced rate Solved! Using Age Based Fees I don t want the public to see my staff rate Solved! Using Multiple Fee Choices Online 16

17 17 COUPON CODES

18 18 COUPON CODES

19 19 COURSE FEES RESIDENT, MEMBER, AGE

20 20 COURSE FEES DISPLAY

21 COURSE MAXIMUMS I can t offer online registration for my courses online because: Not all my customers have online access and I need to ensure some spots are available for front desk registration Solved! Using Course Groups I offer the same course to adults and youth but I can t have the course belong to two different brochure sections Solved! Using Course Groups 21

22 COURSE GROUPS Course groups are the means by which the maximum number of registrants can be specified for a group of courses, instead of each course individually. A group should contain courses taking place at the same time, in the same facility. 22

23 23 COURSE GROUPS

24 COURSE GROUPS Maximum number of registrants is automatically balanced between multiple courses without manual intervention Course 1 (Adult) Course 2 (Youth) 24

25 SPECIAL EVENTS I can t offer online registration for my courses online because: I don t require customers to register for the program Solved! Using Program Display and Announcements Customers don t need to have their own account, participants may be extended family or friends Solved! Using Group Registration 25

26 26 SPECIAL EVENTS

27 27 SPECIAL EVENTS

28 SPECIAL EVENTS 28

29 FINDING PARTICIPANTS My course might be cancelled because we don t have enough registrants: Customers don t know about the program direct links Solved! Using Direct Linking Their friends are taking the course Solved! Using Facebook Sharing Integration 29

30 DIRECT LINKING ActivitiesCourseDetails.asp?aid=71&cid=

31 31 DIRECT LINKING

32 DIRECT LINKING Courses: aid=xx&cid=yyyy (where xx = activity id and yyyy = course id) Leagues: aid=xx&cid=yyyy (where xx = league group id and yyyy = league id) Memberships: MembershipsDetails.asp?oid=xx (where xx = membership pass option id) Facilities: (where yyy = facility id or equipment id) 32

33 DIRECT LINKING Record menu > About Record 33

34 34 FACEBOOK SHARING INTEGRATION

35 PRIVATE LESSONS, PERSONAL TRAINING I haven t found a way to offer private lessons or personal training online. Option 1: Program Registration individual courses Option 2: Punch Passes Option 3: Quick Rez Alternatives not available online POS, Flex Reg 35

36 Module Schedule tracked Defer revenue Usage stats Purchase advance sessions Can be bought online Other considerations Scheduling must be done outside of Class Membership Punch Pass No No Yes Yes Yes Trainer / instructor must ensure punch has been taken (often done with manual scan), scans can be used to verify sessions reported by trainer / instructor for payroll records No ability to transfer a punch pass so if someone wanted to move from one type of training to another would have to withdraw and re-sell QuickRez Yes Yes Yes Must schedule all sessions in advance or difficult to know when all have been booked Yes (ONLY if fees compatible with QuickRez) Only 1 fee available if online. If fees differ based on sessions purchased and they must be adjusted or selected by staff, could not be available online. Additional maintenance to maintain instructor availability unless their schedules are the same week to week Trainers available hours do not show on QR display; would need Facility Alert text Note: Every QuickRez booking is a separate rental so they would be able to purchase any number of sessions Courses Yes Yes Yes Yes Yes 36

37 FACILITY INQUIRIES My staff spend a lot of time answering questions from our customers about our facilities: Where they can hold birthday parties? Solved! Using Facility Information Which Saturday afternoons in June are still available for weddings? Solved! Using Facility Availability 37

38 38 FACILITY INFORMATION

39 39 FACILITY AVAILABILITY

40 QUICK REZ ONLINE I can t offer facilities online because: There are multiple fees/functions available for the facility and it doesn t meet the requirements for Quick Rez Solved! Using Joint Facilities 40

41 JOINT FACILITIES Facilities with multiple fees are typically not a good fit for Quick Rez as it will charge everyone the highest applicable fee 41

42 JOINT FACILITIES Joint facilities impact the availability of one another (when one is booked the other is unavailable) 42

43 SUMMARY Waiver Tracking Direct Links to Facilities, Courses, Memberships Prompts Course Groups Coupon Codes Personal Training and Private Lesson Configuration Facility Display and Availability to Promote Rentals Online Quick Rez when Using Joint Facilities 43

44 THANK YOU! 44