PTS Resourcing Service Definition Document. G-Cloud 6. Microsoft Dynamics Developer and Software Development Services

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1 PTS Resourcing Service Definition Document G-Cloud 6 Microsoft Dynamics Developer and Software Development Services PTS Resourcing LLP 2014 The contents of this document must not be reproduced (wholly or in part) used or disclosed without the prior written permission of PTS Resourcing LLP FS

2 Service Definition Microsoft Dynamics Developer and Software Development Services An overview of the G-Cloud Service: Microsoft Dynamics Developer and Software Development Services may be critical to the success of Cloud-based projects. Clients appoint PTS Resourcing as their chosen partner when seeking the best temporary Microsoft Dynamics Developers. Our five core Software Development solutions are: fully flexible; can be moulded to suit any requirement; and, include: 1. Permanent Resource 2. Contract Resource 3. Interim Resource 4. Project Resource 5. Managed Resource Features: As an IT Consultancy, we work in partnership with our clients, nurturing quality relationships to provide an unparalleled recruitment service in terms of quality, scope and cost. PTS spends time and effort understanding your organisation and Microsoft Dynamics Developer needs. PTS team understand that one size fits all is never the right approach; so we work with client to build the best Software Development solution. One PTS Account Manager for all client needs. At PTS, we understand that dealing with a large number of timesheet approvals can be time consuming. We have an online portal system that enables you to view and approve monthly submissions online quickly and efficiently. Benefits: Truly tailored Microsoft Dynamics Developer Solutions. PTS Consultants that specialise in Microsoft Dynamics Developer Recruitment. PTS Consultants longevity enabling in-depth market place knowledge and access to be the best Microsoft Dynamics Developer candidates.

3 PTS utilises the power of the extended PTS network to find the right person with the Microsoft Dynamics Developer and soft skills to match the needs of the business. PTS offer unique one to one pre-screening interviews involving our own inhouse technical staff, thoroughly qualifying candidates. Global reach On-boarding and Off-boarding processes: For the services being offered by PTS: On-boarding PTS is normally able to engage within two days of receipt of written instruction to proceed with an engagement. Off-boarding PTS commits to providing appropriate handover within each quoted service. Pricing: Please see Service Pricing and SfIA Rate Table. Service Levels (e.g. performance, availability, support hours, severity definitions etc.): PTS services are available during normal working hours i.e. 8 hours (including a 30 minute lunch break) between 0800 and 1800, Mondays to Fridays (Bank holidays excepted) as set out under Service Pricing. Consultancy services outside these periods are available upon request. PTS recognises that many projects demand a flexible approach to meet the peaks and troughs of workloads. PTS can scale resources as necessary. A key aspect of our service is our ability, in the event of sickness, annual leave or other unforeseen circumstance, to supply project teams with similarly-skilled and experienced replacement people, should the need arise. PTS Quality System includes a full escalation process that is designed to address issues or concerns, in the unlikely event that any should arise. Financial recompense model for not meeting service levels: PTS would be prepared to negotiate mutually acceptable terms for appointments having time-sensitive or service-critical components. Ordering and invoicing process: PTS requests written notification to proceed with a contract under G-Cloud. The minimum instruction requirements would be: a Dated Purchase Order Number;

4 Scope of Services; Nature of Engagement (Interim, or Temporary Staff Rates); Invoice Address; and, Authorised Signatory. Invoicing takes place either on a pre-agreed invoice profile or monthly in arrears to reflect days consumed. Payment is due <30 days from date of invoice. Termination terms: Standard PTS Resourcing Terms and Conditions will apply. Customer responsibilities: To ensure that an appropriate job specification/requirement document is provided by the client. This document should clearly set out: 1. Client and contact details 2. Job title 3. Reason for the requirement 4. Department details 5. Position details/role objective (responsibilities and daily tasks, start date, standard hours, length of assignment or daily rate) 6. Candidate requirements (technical skills, qualifications, personal attributes) 7. Timescales 8. Expectations of Outputs and Outcomes (Criteria for Success) 9. Any Risks or other Issues that may require specific attention About PTS Resourcing: PTS Resourcing is an integral part of the PTS Consulting Group. PTS Resourcing delivers high quality, cost effective recruitment solutions to our clients and candidates in contract and permanent markets. Our objective is to be truly unique and offer a specialist service which is simply unmatched in the crowded recruitment market. PTS Resourcing supplies contract, interim and permanent staff into both the public and private sectors. We recruit for leading, established and emerging companies from the FTSE 100 and Fortune 500 to SME (small to medium-sized enterprises). PTS Resourcing is skilled in recruiting for all levels of seniority and has the ability to communicate effectively with candidates from junior support functions right up to Senior Executive Level. Why PTS Resourcing?

5 As a trusted advisor to the public sector for over 30 years: PTS Resourcing obtains the majority of its contract and permanent staffing resources through referrals via our extensive network. As PTS Resourcing is linked to the PTS professional services arm, we are able to draw on the experience of PTS Consulting staff to recommend individuals who they know are exceptional for our roles but are unlikely to be actively seeking work through traditional channels (i.e. Job Boards). Due to the strong ties between PTS Resourcing and PTS Consulting, candidates will not only be interviewed and vetted in the conventional sense, but we can draw on the technical abilities and experience of the PTS Consulting staff to technically screen each applicant prior to submission to our client. For the Project Management service, this is an additional service level which will guarantee quality at every step. As part of a wider professional services organisation, PTS is not a typical recruitment agency with the same ethos or drivers. Our business focuses on providing a full end-to-end service to organisations looking for more than just a technical or project fit. Unlike more traditional agencies, PTS take time to understand their clients and challenges to act as a reliable and supportive partner at every step of the recruitment lifecycle.