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1 AskIT: (205) UAB IT Quicklinks UAB Quicklinks UAB IT Home Research & Scholarship Faculty Students Employees Technology Solutions About UAB IT FAQs & Help Articles Blackboard Support BlazerID Directory/Phonebook Dropbox Encryption Information Security Network & WiFi Operating Systems Oracle Software Telephones & Cell Phones Web Services Announcements UAB IT to launch stronger, more secure WiFi network Alert regarding telephone scam on campus UAB IT Guidance on IE, Windows, Java - Updated May 23, 2014 UAB IT Announces Enterprise Agreement with Adobe Internet Access for Windows XP Systems to be Suspended Alert regarding a Physician Tax Fraud Scheme on UAB Campus OpenSSL Heartbleed Advisory UAB IT Announces availability of GraphPad Prism Subscriptions Office 365 Announced for Student & Office Apps Known Issue with Optidoc and Java Home All FAQs ALL FAQs and Help Articles (sorted alphabetically) To narrow your results select from the topics to the left. - To search on this page use the 'Find on this Page' feature in your browser. FAQ & Help Articles Accessing Archived Messages on the Old Voice Mail System ActiveSync/Exchange setup procedure for Android, iphone, Windows Mobile, and other devices Apple/Mac Recommended Systems/Versions As a faculty/staff member I have MS Office installed on my UAB owned system. May I also install Office at home? Best Practices for Internal Electronic Communications Can I find out whether someone has registered in the Electronic Phonebook, has recorded their real, host-based address, or has web space at the DPO? Can I loan software media to another person? Cleaning your mailbox space Configuring Mac OS X to access UAB Wifi Configuring Outlook 2011 for Macs Connecting Android OS 2.1 or Higher Devices to UAB WiFi Connecting ios Devices to UAB WiFi Defrag - Video Tutorials Defrag - Windows Devices Incompatible with PGP Disabling Java Downloading and Installing Remote Desktop Connection Client for Mac OS X Best Practices Want to provide feedback on a recent interaction with UAB IT? Click Here. Need Help? AskIT. Live Chat (8am-5pm M-F) Submit a Ticket (Anytime) Request IT Services & System Access Get Connected to UAB WiFi FAQs & Help Articles Password Change System Alerts Oracle System Upgrade Begins July 31, 2014 Oracle HR & Finance BlazerNET IRAP Banner Sunflower Budget Model OptiDoc / WebIT UAB Report Viewer

2 Employment Verification Encrypt Your Laptop - Video Tutorials Encrypt Your Mac OS with Filevault Encryption - Windows Video Tutorial Encryption Option 1: Let Us Do It For You! Encryption Option 2: How to install yourself FileVault on 10.6 and Below FileVault on 10.7 (Lion) Help with Mail Relay Authentication Xtender WAM UAB Forms elas Blackboard Campus LMS UAB central systems are available 24x7x365 (except for scheduled maintenance) How can I keep my password secure? How can I manage a Public Group (Global Distribution List) through Outlook Web App (OWA)? How can I tell if a message I sent was delivered to another UAB recipient? How can one tell if the message is real or fake? How Do I Add a User as a Delegate in Outlook? How do I add an entity listing in the electronic phonebook directory? How do I burn an ISO file to CD or DVD? (OS X) How do I burn an ISO file to CD? (Windows) How do I change my BlazerID? Can I make a new one? How do I clear the browser cache in IE? How do I configure DNS Settings? How do I find my Headers in Outlook? How do I find my IP Address & Network Settings How do I find my MAC Address? How Do I Interpret My MAC Address? How do I make additions, changes, and deletions to the organizational (bluepages) listings in the electronic phonebook directory? How do I reach the UAB LDAP server? How do I request a Domain Name such as "MyDepartment.uab.edu?" How do I securely wipe a disk drive? How do I test a network port to see if it is active or not? How do I test a network port to see if it is working? How do I report a problem with my network port?

3 How do I update/change entity information in the electronic phonebook directory? How long does it take for me to get a BlazerID? How to change my forwarding address How to recover deleted items in OWA and Outlook How to setup Autodiscover for Outlook 2011 for Mac I am having strange network problems connecting off campus I do not want my phone number listed I don't remember my password I have forgotten my BlazerID/Phonebook password I want to change my BlazerID I want to put my address in the Phonebook I'm leaving the university - Can I have mail going to my Exchange account forwarded to an off-campus address? I've left the university - When will my Exchange account be deleted? Ideal mail server settings for manual client configuration Install Antivirus - Mac OS - Video Tutorial Install Antivirus - Video & Documents Install Antivirus - Windows Install Application Updates - Mac OS Internet Hoax-send to everyone you know Is there a way to centrally register BlazerIDs for people in our department, instead of asking everyone to do their own? IT Security Newsletters Linux Encrypted File System Mainframe Legacy Information Map a Personal Share Matlab Help MATLAB License Renewal/Update Information May I request a Domain Name such as " Microsoft BitLocker on Windows 8

4 Microsoft Recommended Systems/Versions My Exchange Mailbox has been Deleted - Can I Get it Back My Exchange Mailbox has been deleted - Can I get it back? Office 2013 Install Guide Office 2013 Recommendations Office Accessing Using the Outlook Web App (Start Here) Office Issue with multiple login screens Office Setup - Finding Exchange ActiveSync Server Name Office Setup - How to Change Your Theme Office Setup for Android Devices Office Setup for Blackberry Devices Office Setup for ios Devices Office Setup for Nokia Devices Office Setup for Windows Devices Oracle - Access and Roles in Oracle Oracle - Access Control Form Workflow Oracle - Access Sign-on Agreements Oracle - ACT Oracle - Administrative Systems Roles Summary Table Oracle - Basics Overview Oracle - Educational Leave of Absence Oracle - Family Medical Leave of Absence Oracle - Getting Help Oracle - Human Resources Oracle - Know the Basics Oracle - Logging On/Logging Off Oracle - Medical Leave of Absence Oracle - Military Leave With & Without Pay Oracle - Navigation Oracle - Nonrecurring Element/Recurring Element

5 Oracle - Personal Leave of Absence Oracle - Systems Access Information Oracle - UAB AP End User Oracle - UAB FN Document Entry/Approval Oracle - UAB GA End User Oracle - UAB GL End User Oracle - UAB HR Officer Oracle - UAB Requisition Input Oracle - UAB Self Service Views Oracle - UAB Self-Service Applications Oracle Workflow P2P Protocols Blocked on UAB Campus Networks PGP Client License Troubleshooting PGP Guide for Campus Administrators PGP Whole Disk Encryption - Adding and Removing Users in PGP Desktop PGP Whole Disk Encryption - Drive Recovery PGP Whole Disk Encryption - Portable Drives PGP Whole Disk Encryption - Reporting Issues PGP Whole Disk Encryption - Reporting Issues PGP Whole Disk Encryption - Shredder PGP Whole Disk Encryption - Virtual Disks PGP Whole Disk Encryption - Zip Encrypted Archives PGP Whole Disk Encryption for Mac OS PGP Whole Disk Encryption: Windows Installation Instructions Public or Private Computer Selection on Login Page Purchasing a Site License Reading UAB- via the Web - Outlook Web Access (OWA) Secunia CSI and PSI Overview Sending Drop Box Messages to Multiple Recipients Setting up IMAP with Windows Mail, and Mozilla Thunderbird

6 Setup Autodiscover for Outlook 2010 Setup Autodiscovery for Outlook 2007 Setup Exchange on Mac mail Spinrite - Video Tutorial Submitting spam to AskIT Supported Clients Telephone Feature Reference Guide The information shown for me is wrong Track Down Who Sent an Offensive Troubleshooting problems with your BlazerID, password credentials UAB Archive - Outlook 2010 Update Information in the Phonebook or Directory Upgrading to Mac OS X with PGP Installed Video Tutorials for Oracle HR Officers Voic - Why do I sometimes receive a prompt telling me my password is invalid? VPN Connection Dropping Issue With Windws XP SP2 What Are Some Tips for Avoiding Computer Viruses? What are some ways to prevent license problems? What are the guidelines for creating a strong password? What does it mean to be on or not on the UAB domain? What Clients & Protocols Does UAB Support What is a BlazerID? What is a Department Network Contact, and what do they do? What is Outlook Web App Light What is spyware & how can I remove it? What is the process for UAB Secure Media Destruction? What to Expect for Orders from IT Procurement What Type of Files are Blocked by the UAB System Where can I order or access software to download? Where is UABWiFi access available?

7 Who has access to UABWiFi? Who is responsible for ensuring compliance with licenses and for maintaining software records? Why Do I Need a BlazerID? Why does UAB have both a Campus and a Select agreement with Microsoft? Why is the UAB Electronic Phonebook set up so each person has to manage their own account? What about group administration? WIFI Guest User Access Your Computer After a System Exploit IT Related Policies and Guidance Products/Solutions/Services UAB IT Strategic Plan Accessibility Disclaimer UAB Web Pages Policy About UAB IT Copyright