LEAN EDUCATION DIRECTORY

Transcription

1 455 LEAN EDUCATION DIRECTORY A GUIDE TO IRISH COMPANIES WHO WISH TO AVAIL OF A LEAN TRAINING COURSE AND SOURCE A SERVICE PROVIDER 1

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3 Lean Education Directory Enterprise Ireland recognises the importance of a formal and structured approach to certified education in Lean business principles and techniques. The Lean Education Courses are seen as a natural complement to Enterprise Ireland s Lean Business initiative. They will supply to manufacturing and service industries an essential cohort of personnel qualified in the application of Lean methodologies required for sustainable continuous improvement within companies. Company employees can achieve Lean qualifications on a part time basis, helping to build their own capability the capacity of the business. The purpose of the Lean Education Directory is to assist Enterprise Ireland clients who wish to avail of a Lean training course and want to source a service provider. Clients are wholly responsible for selecting a Lean Education service provider. The Directory is compiled into three categories, courses provided by Universities, Institutes of Technology and Other Providers. The Lean Education Directory is not an exclusive or exhaustive list of Lean training courses available. It will be updated by Enterprise Ireland on a regular basis. Directory applications Service providers may apply to be listed in the Lean Education Directory by completing the Lean Education Directory Registration form and return to [email protected] in word format along with a signed PDF copy. 3

4 CONTENT UNIVERSITIES 6-12 INSTITUTES of TECHNOLOGIES OTHER PROVIDERS

5 UNIVERSITIES Supply Chain Management (including Lean SCM Green Belt University College Cork Modules: Postgraduate Diploma / Masters in Supply Chain Management (Lean SCM Black Belt) Lean Green Belt in Supply Chain Management MEngSc Information Technology in Architecture, Engineering and Construction NUI Galway Specialist Diploma in Lean & Quality Systems Specialist Diploma in Quality Management, Lean Systems (Postgraduate University Of Limerick Masters in Strategic Quality Management, Lean Six sigma System 5

6 University College Cork Supply Chain Management (including Lean SCM Green Belt Modules) 1 year Certificate or 2 year Diploma Certificate / Diploma NFQ Level 7 Attendance certificate issued by Centre for Advanced Manufacturing and Management Systems (CAMMS), CIT. TEL /2763 [email protected] SUPPLY CHAIN MANAGEMENT COURSES, 2ND FLOOR, O'RAHILLY BUILDING UNIVERSITY COLLEGE CORK. The Certificate in Supply Chain Management (SCM) is a part-time programme and consists of two parts: (i) (ii) 3 modules in lean supply chain management (15 credits), and 3 modules (15 credits) in information systems, operations management and relationship management. Each module is delivered over a two-day seminar/workshop series in UCC complemented by a half-day review session. A notable feature of this programme is the inclusion of a Lean SCM Green Belt professional certificate for successful completion of part 1, delivered in conjunction with a practitioner partner (the Leading Edge Group) and accredited by the Institute of Industrial Engineers, Ireland (IIE). To achieve this award participants successfully complete a Lean Green Belt project in their organisation. The programme design facilitates individuals who wish to study on a part-time basis and integrate their studies with their careers, as well as incorporate their working experience into an accredited learning process. The Diploma in SCM is offered in step format, after successful completion of the first year (Certificate) the candidate may then progress to the Diploma level in the second year of the programme. 6

7 University College Cork Postgraduate Diploma / Masters in Supply Chain Management (Lean SCM Black Belt) This is a part-time programme delivered over 18 months (for the Postgraduate Diploma) or 2 years, incl. dissertation (for the Masters). NFQ Level 9 TEL /2763 [email protected] SUPPLY CHAIN MANAGEMENT COURSES, 2ND FLOOR, O'RAHILLY BUILDING, UNIVERSITY COLLEGE CORK. Adopting a Lean philosophy, students will apply lean tools and complete a Lean Black Belt project that achieves organisational and supply chain improvements. The programme is designed to improve supply chain processes with practical delivery of cost reduction and value-add for participants and their organisations. It is aimed at career minded practitioners who work in supply chain, manufacturing, quality, financial or related functions and who have responsibility for continuous improvement within their organisations. Delivered in conjunction with the Leading Edge Group, this programme blends academic and practical expertise. Our aim is to create an interactive learning environment including workplace and classroom learning and in doing so enhance individual and company capability. A blended learning design (50% distance learning and 50% classroom) enhances access and supports learning across key areas of: strategic planning & implementation, advanced lean tools & practices, leadership, change & innovation management, information systems and managing lean projects. The Postgraduate Diploma programme culminates with the presentation of a Black Belt project that has achieved significant improvement within the participant s organisation/supply chain. 7

8 University College Cork Lean Green belt in Supply Chain Management Postgraduate Diploma / Masters in Supply Chain Management (Lean SCM Black Bel 3 Months Course Delivery On Line Level 7, 15 Credits TEL /2763 [email protected] SUPPLY CHAIN MANAGEMENT COURSES, 2ND FLOOR, O'RAHILLY BUILDING, UNIVERSITY COLLEGE CORK. Understanding Lean in Supply Chain Introducing Lean Thinking Lean Tools and Practices 1: Improving Process Flow Lean Tools and 11: Reducing Variation and Improving Quality Value Stream Mapping (VSM) Kaizen 5S Introducing Lean Sigma Managing Change Resistance The Roadmap to Lean Implementation 8

9 University College Cork MEngSc Information Technology in Architecture, Engineering and Construction Full time 1 year Part time 2 years NFQ 9 Professor Karsten Menzel c/o Marguerite Reardon TEL [email protected] UCC 2.12 WESTERN GATEWAY BUILDING, WESTERN ROAD CORK. This programme provides knowledge and practical skills in the area of applied information technologies to all phases of the building life-cycle. Modules, which are especially relevant to Lean Construction are: CE6016: Virtual Construction: The module addresses areas like (1) Lean Thinking, (2) Production and Lean Management, (3) Activity Based Planning, (4) Location Based Planning, (5) Integrated modelling of buildings, processes and cost. CE6018: Automation in Construction: The module explains how Geometric models can be linked to (1) modern surveying technologies for automated construction progress monitoring, (2) modern (pre)manufacturing methods, such as numerically controlled manufacturing and robots. CE6025: Virtual Enterprises: This module introduces to Business Process Modelling (BPM) techniques. It explains why and how business processes need to be planned and document in collaborative design and construction scenarios. Participants learn how BPM can be used as a basis for process re-engineering in companies. Finally, it explains how BPM is positioned within the overall Business Modelling Canvas. CE6028: Information Modelling and Retrieval: This module introduces to open Building Information Modelling (openbim). It highlights the needs and the benefits of standardised data and information models. It explains why standardisation is required in collaborative engineering and construction scenarios. An overview of full programme can be found at: 9

10 NUI Galway Specialist Diploma in Lean & Quality Systems ENTRY REQUIREMENTS 1 year part-time (September to June). The Specialist Diploma is a minor award (of 30 ECTS) at NQF level 8 (honours B.Sc. level). The course is also approved by Engineers Ireland for CPD purposes (110 EI CPD credits). The minimum entry requirement is a level 7 Diploma/higher in a related area of Science/Engineering. Previous study of foundation Statistics will be beneficial. Niamh McHugh TEL [email protected] NATIONAL UNIVERSITY OF IRELAND, GALWAY UNIVERSITY ROAD, GALWAY This one-year, part-time Diploma course aims to promote an in-depth knowledge of the thinking and techniques behind Lean and Quality Systems in the workplace. Participants will gain knowledge of highly effective tools and systems for streamlining products, processes and services and minimising waste. Problem solving skills will be sharpened. A work-based Lean project will require participants to apply their knowledge to real-world scenarios. The programme is delivered by blended learning, participants receive learning materials in both online and in hard copy format for each module. Materials are specifically designed for independent study and supplemented by supporting online learning resources. There are 4 taught modules: 1. Problem Solving Tools & Techniques 2. Enterprise Modelling & Simulation 3. Lean Thinking & Lean Tools 4. Quality Science-Six Sigma In addition there is a work based project module The course is intended for those who wish to focus their skills with a view to moving into specialist and hybrid lean roles e.g. internal lean consultants, waste minimisation specialists, process optimisation advisors. It will allow those with basic engineering qualifications to up-skill and specialise in lean engineering if taken as a top up course. It will also allow those in declining sectors to convert their skills and transfer their experience to the sector e.g. unemployed manufacturing managers, operatives and technicians. 10

11 University of Limerick Specialist Diploma in Quality Management, Lean Systems (Postgraduate) COURSE DELIVERY COURSE CERTIFICATION This programme takes 10 months and is run over two semesters, each 15 weeks, with 10 weeks project write up upon completion of the taught element. On-line / Distance Learning Postgraduate Level 9 TEL [email protected] ULEARNING, ENTERPRISE RESEARCH CENTRE, UNIVERSITY OF LIMERICK, LIMERICK This Lean Black Belt course, aims to develop participants' process improvement skills. The diploma will provide education and practical application to a Black Belt level in Lean. The course will enable participating companies gain competitive advantage through the application of Lean principles to drive improvement with measurable results. A company-based project will form a key element of the programme, ensuring the integration of the various concepts in the participants workplace. It will provide participants with a practical application of Lean tools and techniques within their own organisation. This project will need to result in significant improvements for participating company. This programme forms part of the MSc in Strategic Quality Management Lean Sigma Systems. Those who have completed this programme may continue on to the MSc. For Whom The Diploma is aimed at managers, engineers, supervisors and technicians who have responsibility for quality or continuous improvement within their organisations and also those who wish to develop knowledge and skills in the area of Lean systems. 11

12 University of Limerick Masters in Strategic Quality Management, Lean Six sigma System 2 to 3 years. Participants can take 1 to 3 taught modules each semester, until they complete the programme. COURSE DELIVERY ENTRY REQUIREMENTS Delivery is a hybrid of traditional distance education and online learning together with a number of on-campus tutorials (approx. 3 Saturdays per semester). In addition, there are online discussions moderated by a subject matter expert on elements of each module to reinforce the learning and maximise the benefit of the programme for participants. Applicants require a 2.1 degree (NFQ level 8) in any discipline or equivalent and at least three years relevant work experience. Applicants who have completed the Specialist Diploma in Lean Systems and/or Six Sigma are eligible for exemptions from those modules on this programme. Postgraduate Level 9 TEL [email protected] ULEARNING, ENTERPRISE RESEARCH CENTRE, UNIVERSITY OF LIMERICK, LIMERICK The course will create graduates that understand the theory and practical application of quality management tools and techniques, with particular emphasis on the areas of Lean and Six Sigma as they would apply to their own organisation. It will educate and train participants in specific quality management skills in both the lean and six sigma domains and in strategic and transferable business skills. A graduate of the programme will be considered a Master Black Belt in Lean and Six Sigma. For whom The MSc is designed for those with a responsibility for/or actively engaged in organisational improvement and development through the use or intended use of quality management, lean or six sigma methodologies. The programme is suited to a variety of industry sectors both in manufacturing and services, including the public sector. 12

13 INSTITUTES of TECHNOLOGIES Lean and Sigma Introduction Lean Sigma Fundamentals, Green Belt Cork Institute of Technology Basic Statistics and Lean Sigma Tools Lean Sigma Black Belt Lean Sigma Green Belt Waterford Institute of Technology Lean Sigma Practitioner - Yellow Belt Postgraduate Diploma in Business in Lean Practice Master of Business in Lean Practice Master of Business in Lean Practice 13

14 Cork Institute of Technology Lean and Sigma Introduction 2 Days Awarding Body CIT Attendance certificate issued by Centre for Advanced Manufacturing and Management Systems (CAMMS), CIT. TEL [email protected] CAMMS CENTRE FOR ADVANCED MANUFACTURING & MANAGEMENT SERVICES CORK INSTITUTE OF TECHNOLOGY BISHOPSTOWN CORK Lean Sigma introduces the methods and tools used in both Lean and Six Sigma techniques. The course allows participants to select between Lean or Six Sigma, for their own future development and/or as the most appropriate method for their company. Participants have the option of applying for either the Lean Practitioner Programme or the Lean Sigma Green Belt Certification Programme. The course is run on request for organisations. Day 1: Introduction to Lean Introduce the participants to the background to Lean and introduce the concepts behind reducing waste. Day 2: Introduction to Six Sigma Explains how Six Sigma targets variation and introduces the concepts. 14

15 Lean Sigma Fundamentals, Green Belt NFQ Level: Intermediate TEL CORK INSTITUTE OF TECHNOLOGY ROSSA AVENUE, BISHOPSTOWN, CORK Develop, manage, implement & present a Lean Six Sigma Project Describe and manipulate the DMAIC methodology Predict the dynamics of teams and demonstrate leadership Statistically analyse process data for the purpose of process improvement Introduction to Lean & Six Sigma Value of six sigma, Organisational drivers and metrics, Value-added and non-valueadded activities, Design for Six Sigma (DFSS) in the organisation Facilitating Project Teams This is an extremely important module as tools alone will not enable you to run a successful project. This needs to be combined with excellent people management skills and this module hones in on the softer skills required as a good project manager. Roles in Lean Sigma. DMAIC and Waste Identification Overview of the DMAIC process and the wastes associated with Lean. 15

16 Basic Statistics and Lean Sigma Tools NFQ Level: Intermediate TEL CORK INSTITUTE OF TECHNOLOGY ROSSA AVENUE, BISHOPSTOWN, CORK Graphically display and numerically summarise data using the methods of descriptive statistics. Calculate regression lines and correlation coefficients and interpret results of regression analyses. Choose a set of one or more tools from a set of basic statistical tools, and apply the set to the analysis of optimization problems. Conduct, analyse and interpret SIPOC, FMEA, Value Stream Mapping, and other Lean Sigma basic analysis tools. Interpret information in relation to approaches to Lean Sigma and distinguish between different approaches to variability reduction and waste elimination. Process Mapping The concept of process mapping and brainstorming. Variation and measurement techniques Introducing Variation and measurement techniques to identify the as-is process. Statistical Tools Cause and effect, FMEA and introduction to statistics are tools used to analyse the data gathered showing the extent of variation within the process we are aiming to improve, Process capability using SPC is demonstrated in a very practical way while ensuring the theory behind the statistics is understood so the techniques can be applied to any situation. Lean concepts and tools Background to Lean and the required basic tools. Sources of waste within the production environment. Implementation of 5S. Problem solving techniques. Value Steam mapping. 16

17 Lean Sigma Black Belt 21 Days Awarding Body CIT 30 credits at Advanced Level on the National Framework Qualifications Candidates who complete the Lean Sigma Black Belt Programme are eligible to sit the American Society for Quality (ASQ) Six Sigma Black Belt exam. (Examination fees separately payable to the ASQ). TEL CAMMS CENTRE FOR ADVANCED MANUFACTURING & MANAGEMENT SERVICES CORK INSTITUTE OF TECHNOLOGY BISHOPSTOWN CORK Introduction to Lean and Six Sigma, DMAIC Methodology Change Management, Team Building, Facilitation, Conflict Resolution Project Control, Return on Investment, Critical Success Factors Statistical Techniques Measurement System Analysis Hypothesis Testing, Regression, Control Charts, Process Capability Design of Experiments Lean Sigma Supply Chain 17

18 Lean Sigma Green Belt 9 Days Awarding Body CIT 15 credits at Intermediate Level on the National Framework of Qualifications. Candidates who complete the Lean Sigma Green Belt Programme will be eligible to sit the American Society for Quality (ASQ) Six Sigma Green Belt exam. (Examination fees separately payable to the ASQ). TEL [email protected] CAMMS CENTRE FOR ADVANCED MANUFACTURING & MANAGEMENT SERVICES CORK INSTITUTE OF TECHNOLOGY BISHOPSTOWN CORK Lean Six Sigma is a very successful methodology for Productivity and Continuous Improvement. It uses a structured approach known as DMAIC (Define, Measure, Analyse, Improve and Control) to eliminate business process waste, reduce variation and improve efficiency. It is being successfully deployed across many sectors and in companies of all sizes in the pharmaceutical, healthcare, medical device, financial and service sectors. This course provides a structured approach to solving problems and putting a sustaining mechanism in place to ensure problems do not re-occur. Introduction to Lean and Six Sigma, DMAIC Methodology Co-ordinating Project Teams Defining the Project, Process Mapping Variation and Measurement Techniques Analysis of Process Data, Introduction to Statistical Tools Cause and Effect, FMEA (Failure Mode & Effect Analysis) Process Capability using SPC Lean Concepts and Tools Project Control, Measuring Success Factor 18

19 Lean Sigma Practitioner - Yellow Belt 5 Days Awarding Body CIT 5 credits at Fundamental Level on National Framework of Qualifications TEL [email protected] CAMMS CENTRE FOR ADVANCED MANUFACTURING & MANAGEMENT SERVICES CORK INSTITUTE OF TECHNOLOGY BISHOPSTOWN CORK Candidates pursuing the Lean Sigma Practitioner Programme will be capable of applying lean principles and tools to drive improvements and show measurable results. The programme will consist of assessment of theory by examination, as well as assessment of practice by portfolio. The portfolio is based on the achievement of certain project milestones by candidates, as defined by the programme requirements at each level. Introduction to Lean principles Tools for finding and eliminating waste Tools for continuous improvement Improving quality, cost, delivery, business and service processes, and business results 19

20 Waterford Institute of Technology Postgraduate Diploma in Business in Lean Practice Master of Business in Lean Practice Postgraduate Diploma in Business in Lean Practice 12 Months Flexible Delivery. Postgraduate Level 9 (HETAC) Master of Business in Lean Practice 24 Months Flexible Delivery Darrin Taylor Aidan Walsh TEL [email protected] [email protected] WATERFORD INSTITUTE OF TECHNOLOGY DEPARTMENT OF GRADUATE BUSINESS CORK ROAD WATERFORD The Postgraduate Diploma in Business in Lean Practice is a flexibly-delivered programme aimed at providing participants with the requisite knowledge, skills, and know-how in lean so that they can add value within a modern competitive manufacturing or services environment. The Master of Business in Lean Practice is a 2 year programme that enables students further develop expertise in the area. Year 1 is the same as the Postgraduate Diploma, and Year 2 involves students undertaking a module in research methods and techniques. Students have the option of taking a traditional thesis approach, or conducting an action research project on a realworld issue or problem within an organisation. Semester 1 (Sept-Dec) Semester 2 (Jan-May) Semester 3 (May-Aug) Lean Business Introduction Lean Engagement Business Simulation Lean Operations 1 Lean Operations 2 Managing Creativity in a Lean Environment Lean Quality 1 Lean Quality 2 International Study Knowledge Management Managing Change Professional Development Programme Objectives To immerse students in lean thinking and its application in a wide range of business contexts. To give students a broad base of business skills and knowledge that can be used to advance their ability with respect to the application of lean principles. To provide critical insight into operational excellence in production and service provision across a range of industrial contexts. To inculcate creative thinking and innovative ability with a cross-functional and silo-free perspective. To develop the communication and leadership skills of individuals that combine to add value to organisations pursuing the adoption of lean-oriented strategies. To provide the knowledge of tools and techniques which will assist in the students' ability to design, deliver and evaluate lean projects. To provide a mechanism for the professional development of employees in an organisational change context. To give students a research skill base that can be used to develop distinctive and relevant research 20

21 Master of Business in Lean Practice 24 Weeks Postgraduate Diploma Dr. Pio Fenton TEL WATERFORD INSTITUTE OF TECHNOLOGY DEPARTMENT OF GRADUATE BUSINESS66 CORK ROAD WATERFORD The Master of Business in Lean Practice is a flexibly-delivered programme aimed at providing participants with the requisite knowledge, skills, and know-how in lean enterprise excellence so that they can add value within a modern competitive manufacturing or services environment. The first year focuses on lean philosophy and a lean strategic approach, and the programme explores mechanisms for improving the operations of a business through lean initiatives and continuous improvement projects, with key emphasis on the employees, the customer, and on quality. Semester 1 Lean Philosophy Lean Operations 1 Management Skills Development Lean Quality Creativity, Innovation, Strategy Knowledge Management Semester 2 Lean Operations 2 Managing Change Lean Project Management Lean Communication Lean Supply Chains Managing Corporate Creativity 21

22 OTHER PROVIDERS Almir Business Limited Alora Consultants Aurora Business Development Centre for Competitiveness CORDATUS Consulting Crystal Business Solutions Lean for Finance and Administration Lean for Healthcare Lean Manufacturing Six Sigma Yellow Belt Lean Six Sigma (Green Belt Lean Tools Lean Six Sigma Green Belt Introduction to Lean Practices & the Elimination of Waste Yellow Belt Training Continuous Improvement Training Kaizen Training White Belt Training Introduction to LEAN Introduction to LEAN Practices & the Elimination of Waste LEAN Six Sigma Yellow Belt LEAN Six Sigma Green Belt 5S and 7 Wastes 8D problem Solving Continuous Improvement - PDCA Approach Process Mapping Balanced Scorecard & Strategy Maps Facilitating with Ease Wide variety of Lean and Six Sigma courses from Beginners to Advanced level Introduction to Lean Thinking Value Stream Mapping Toyota A3 & 8 Step Problem Solving LEAN Facilitator Programme Six Sigma Green Belt Programme [ISO 13053] Six Sigma Yellow Belt Programme LEAN Six Sigma Black Belt Programme Six Sigma Champion programme LEAN Six Sigma Green Belt Programme Lean Six Sigma Green Belt (ISO 13053) Lean Manufacturing Tools (per L22586) Lean Leadership Training 22

23 DERG mentoring Services ETAC Limited FIDOR Associates Ltd Global Business Institute INTYS Consulting LEADING EDGE GROUP LBS Partners Lean Six Sigma Yellow Belt Problem Solving Training Introduction to Project Management Core Concepts of LEAN Software Development (LSD) Applied Lean & Agile Software Development Introduction to Agile Software Development Core Concepts of Project Management Practical Project Management Lean Manufacturing Tools Introduction to LEAN for Managers Lean Tools - Customised for manufacturing Businesses Lean Tools - Customised for Service Businesses Lean Tools - Customised for Healthcare Organisations Team Problem Solving - Kaizen LEAN Material Systems - Kanban & Pull Foolproofing - Poka Yoke Quick Changeover - Critical Window - SMED Learning to See - Value Stream Mapping Introduction to LEAN Six Sigma LEAN Six Sigma Yellow Belt Six Sigma Green Belt LEAN START / LEAN PLUS ASQ Lean Six Sigma Yellow Belt Lean Six Sigma Green Belt Lean Foundation LEAN White Belt - Healthcare Supply Chain Management General Shared Services / Finance Construction & Engineering LEAN Financial Services & Administration Green Belt Programme Lean Green Belt Program Lean Healthcare Green Belt Lean Construction Green Belt Lean Green Belt Program - Supply Chain Management Lean Healthcare Yellow Belt Certification Program Lean Yellow Belt Certification Program Lean Supply Chain Management Yellow Belt Certification Program Lean Services Yellow Belt Certification Program Lean Construction Yellow Belt Certification Program Lean Supply Chain Management Black Belt Program Lean Healthcare Black Belt Program Lean Black Belt Program Lean Master Black Belt Programme Lean Leadership for Being Green Lean Leadership Lean Sigma Tools Programme 23

24 Lean Water & Energy SKILLNET Manufacturing Excellence Mater Lean Academy MCO PROJECTS Professional Development Redefine SA Partners Lean Sigma Green Belt Lean Sigma Yellow Belt Lean Project Manager Lean Utilities Programme Lean Manufacturing Tools Lean Enterprise Principles, Introduction 5S workplace Organisation Value Stream Mapping Lean Six Sigma White Belt Programme Lean Six Sigma Green Belt Programme Lean Six Sigma Black Belt Programme Introduction to Lean Six Sigma in Healthcare Fundamentals of Lean for Healthcare Fundamentals of Lean for Business Lean Briefing for Business Executives Lean Briefing for Healthcare Executives Lean Project Implementation Lean for Frontline Managers in Healthcare Data Collection & Analysis 5S Lean 5S & Visual Management Value Stream Mapping Workshop Facilitation Process Mapping A3 Problem Solving Lean Project Identification, Prioritization & Selection Lean Project Champion Lean Programme Governance Lean Led Design Lean Six Sigma Black Belt Certified Lean Six Sigma Green Belt for Business Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt Intro to Lean Thinking Lean Culture & Lean Leadership Problem Solving Overview Introduction to Lean Tools Lean for Growth Strategy and KPI Deployment Leader as Coach Big Picture Mapping Problem Solving & Mistake Proofing Workplace Organisation Total Asset Care 24

25 SAPPHIRE Training Solutions SQT Training Ltd Tecknic Performance Leaders Trigraph professional Services Lean in the Office - Enabling Flow Big Picture Mapping Lean Culture Supervisors Understanding True Customer Value and deploying it effectively into your business Lean Six Sigma Green Belt Lean Sigma Black Belt Green Belt in Lean [incorporating award in Food manufacturing Excellence} Lean Manufacturing Tools Lean Six Sigma Green Belt Lean Six Sigma Black Belt Lean Six Sigma Green Belt Operational Excellence Business Performance Improvement - Executive Briefing Lean Six Sigma Introduction (Yellow Belt) Lean Six Sigma Green Belt Certificate Lean Six Sigma Black Belt Certificate 25

26 Almir Business Limited Lean for Finance and Adminstration 1 Day Procad Training Certificate of Completion Kinga Dzierzak Desmond Butler TEL [email protected] 2 MUNGRET STREET LIMERICK The course is delivered by Almir Business Master Six Sigma Black Belt trainers. Pre-requirements This course is intended for financial managers, finance staff, accounts staff and other professionals in the area supporting and interacting with finance - such as administration, procurement, customer services and sales who wish to identify opportunities to improve and streamline transaction and administrative processes. Course Content Introduction to Process Improvement Lean & Six Sigma defined The benefits of a Continuous Process Improvement Culture The role of Staff in the Lean Project Lean Concepts in Finance and Administration Minimising errors Reducing transaction lead time Improving internal communication Eliminating waste - non-value adding work Reducing work-in-progress Reducing process complexity & red tape Identify and implement customer-led service improvements Identify a specific Practical Project Agree an action plan Summary & review. 26

27 Almir Business Limited Lean for Healthcare 2 Days Procad Training Certificate of Completion Kinga Dzierzak Desmond Butler TEL [email protected] [email protected] 2 MUNGRET STREET LIMERICK This course is delivered by Almir Business Master Six Sigma Black Belt trainers. Pre-requirements This course is intended for financial managers, finance staff, accounts staff and other professionals in the area supporting and interacting with finance - such as administration, procurement, customer services and sales who wish to identify opportunities to improve and streamline transaction and administrative processes. Course Content Introduction to Process Improvement Lean & Six Sigma defined The benefits of a Continuous Process Improvement Culture The role of Staff in the Lean Project Lean Concepts in Finance and Administration Minimising errors Reducing transaction lead time Improving internal communication Eliminating waste - non-value adding work Reducing work-in-progress Reducing process complexity & red tape Identify and implement customer-led service improvements Identify a specific Practical Project Agree an action plan Summary & review. 27

28 Almir Business Limited Lean Manufacturing 1 Day Procad Training Certificate of Completion Kinga Dzierzak Desmond Butler TEL [email protected] [email protected] 2 MUNGRET STREET LIMERICK This course is delivered by Almir Business Master Six Sigma Black Belt trainers. History of Lean Overview of the Toyota Production System (TPS) Traditional Mass Production versus Lean Lean principles Value Value Stream Continuous Flow Pull Perfection 7 deadly wastes Value-Add and Non Value-Add work Push v Pull Systems Visual Management Lean Tools and Techniques Kaizen Value Stream Mapping (VSM) Kanban 5S Setup Reduction Kaizen Cellular Manufacturing Standard Work A3 Problem Solving 28

29 Almir Business Limited Six Sigma Yellow Belt 2 Days Procad Training Certificate of Completion Kinga Dzierzak Desmond Butler TEL [email protected] [email protected] 2 MUNGRET STREET LIMERICK Six Sigma Yellow Belt course is designed for those who will: Work with Green Belt to identify and quantify opportunities for improvement Be required to work under the direction of a Black Belt or a Green Belt as a member of a larger Six Sigma project led by the Black Belt Be required to participate in a smaller Six Sigma project under the direction of a Green Belt. On the course completion participants will: Understand Lean & Six Sigma Know the structure if Six Sigma (DMAIC) methodology Know what is a Project Charter Understand & Identify Critical to Quality Characteristics (CTQs) Define & document the SIPOC Diagram Know some Quality Tools i.e. Cause & Effect, Process Mapping Know how to work with data (Pareto Chart, Histograms, Run Charts) Understand Basic Statistics (Population, Sample, Qualitative & Quantitative Data) Know Lean Concepts 29

30 Almir Business Limited Lean Six Sigma (Green Belt) 5 Days Our course will assist you to prepare for the ASQ exam however significant amount of home study will be required. Kinga Dzierzak Desmond Butler TEL [email protected] [email protected] 2 MUNGRET STREET LIMERICK The course is delivered by Almir Business Master Six Sigma Black Belt trainers. DAY 1 Module 1 History of Quality Module 2 What is Six Sigma? DAY 2 Module 4 Understanding Processes Module 5 Define Phase Module 3 Lean Enterprise JIT Lean Simulation DAY 3 Module 6 Introduction to Statistics Module 7 Measure Phase DAY 4 Module 8 Analyse Phase DAY 5 Module 9 Improve Phase Module 10 Control Phase 30

31 Lean Tools 3-4 days depending on the client s needs This course is a FETAC Level 5 certified course. For those wishing to receive certification, details are set out in FETAC Module Descriptor, Lean Manufacturing Tools L Brigid Marmion TEL MOBILE [email protected] CARRICKEDMOND KILCURRY DUNDALK CO LOUTH The Lean Tools training offered by Alora Consultants has at its core the 5 Lean Principles: 1. Identify Value Streams, 2. Map Value Streams, 3. Move to Continuous Flow, 4. Implement Pull and 5. Strive for Perfection. The training focuses on the practical applications of lean tools in manufacturing and service sectors. Tools such as Problem Definition, Process Mapping, Value Stream Mapping, 5S, SMED, Kaizen plus others are covered. Lean Manufacturing Training offered by Alora Consultants is a FETAC Level 5 certified course. The training focuses on the most common Lean tools and how to apply then effectively to have an immediate impact on a business s bottom line. The training aims to pass on Lean skills, knowledge and attitude. 31

32 Lean Six Sigma Green Belt 7-8 days This course is a FETAC Level 5 certified course. The FETAC certification is set out in FETAC Module Descriptor, Lean Manufacturing Tools Level 5 L This training program is also aligned with the requirements for ASQ Green Belt Certification. Training attendees can apply for ASQ certification once they meet the requirements of ASQ For more information Brigid Marmion TEL MOBILE [email protected] CARRICKEDMOND KILCURRY DUNDALK CO LOUTH Green Belt Training offered by Alora Consultants includes Lean, Six Sigma and Change Management tools and methodologies. The training focuses on utilizing the most common Lean Six Sigma and Change Management tools in the execution of medium complexity projects. The format of the training will be tutor led. The training is very interactive thus there is a lot of emphasis on group dynamics and ensuring the attendees participate and interact with the trainer and each other. The training is conducted through presentations, simulations, role plays, group exercises, discussions and case studies. 32

33 Introduction to Lean Practices & the Elimination of Waste 1 Day Alora Certification TEL MOBILE [email protected] CARRICKEDMOND KILCURRY DUNDALK CO LOUTH 1. The complete challenge, Introduction to Lean 2. From JIT to Lean 3. Lean Thinking and Lean Manufacturing 4. Mapping 5. Bringing it all together 33

34 Yellow Belt Training 2 Days Alora Certification TEL MOBILE [email protected] CARRICKEDMOND KILCURRY DUNDALK CO LOUTH Introduction - To Continuous Improvement, Lean Six Sigma and Change Management. Define - Voice of the Customer and Project Charter Measure Process Mapping, Value Stream Mapping and Data Collection Analyse Brainstorming, Fishbone Diagrams, 5 Why s and Cause & Effect Improve Improvement Plans, Kaizen, 5S and SMED Control - Control Plans, Poka Yoke and Visual Management By the end of this training programme the attendees will be able to: 1. Understand Continuous Improvement 2. Understand Lean Six Sigma methodology and DMAIC. 3. Understand Change Management methodology. 4. Understand how to use the common tools in DMAIC phases. 5. Identify sources of waste and variation within the business. 34

35 Continuous Improvement Training 4 Days Alora Certification TEL MOBILE [email protected] CARRICKEDMOND KILCURRY DUNDALK CO LOUTH The objectives of this training programme are that the attendees will be able to: 1. Understand CI and the different methodologies 2. Understand how to use the most important tools. 3. Identify sources of waste and variation within the business. Introduction to workshop & basic introduction to Continuous Improvement. CI Methodologies will include TQM, Lean, Six Sigma, Kaizen, Change Management and Hoshin Planning. This will bring the attendees through the history and evolution of CI methodologies to where it is today. Problem Solving Roadmaps Moving on from the theory to the practical side, the focus of this section is to explain the different problem solving techniques available. Plan Do Check Act (PDCA), 6 Step Problem Solving, Define Measure Analyse Improve Control (DMAIC) and Kaizen. Problem Solving Tools Keeping with the practical element, the focus of this section will be on the tools. Examples of which are Voice of the Customer, Problem Definition, Process Mapping, Value Stream Mapping, Cause and Effect Matrix, 5S, SMED, Pull Systems, OEE and TPM. CI Strategy This section will focus on how a CI strategy needs to tie all the different elements that are required together. Examples of possible strategies will be provided. 35

36 Kaizen Training 3.5 Days Alora Certification TEL MOBILE CARRICKEDMOND KILCURRY DUNDALK CO LOUTH Kaizen Training offered by Alora Consultants focuses on utilizing the most common Lean Six Sigma tools in the execution of projects. The format of the training will be tutor led. The training is very interactive thus there is a lot of emphasis on group dynamics and ensuring the attendees participate and interact with the trainer and each other. The training is conducted through presentations, simulations, role plays, group exercises, discussions and case studies. By the end of this training programme the attendees will be able to: 1. Understand Lean Six Sigma methodology and DMAIC. 2. Understand when to use Kaizen. 3. Understand how to use the most important tools in Kaizen. 4. Identify sources of waste and variation within the business. 5. Use Lean Six Sigma as an efficient and effective cost reduction strategy. 36

37 White Belt Training 0.5 Days Alora Certification TEL MOBILE CARRICKEDMOND KILCURRY DUNDALK CO LOUTH Introduction - To Continuous Improvement, Lean Six Sigma and Change Management. By the end of this training programme the attendees will be able to: 1. Understand Continuous Improvement 2. Understand Lean Six Sigma methodology and DMAIC. 3. Understand Change Management methodology. Who should attend? This course is intended for those employees within a business who are engaged in daily problem solving, for example Team Leaders, Shop Floor Employees, Process Engineers, Quality Technicians and Engineers, Maintenance, Supervisors, Management, Staff, Executives and Project Managers. 37

38 AURORA Business Development Ltd Introduction to LEAN 1 Day Brian Matthews TEL +353 (053) MOBILE [email protected] Melford House, Ballyhealy, Kilmore, Co Wexford The Competitive Challenge An Introduction to 5S The Just-in-Time philosophy Lean Thinking & Lean Manufacturing JIT Production Control. Mapping. Six Sigma and Lean Six Sigma Bringing it all together 38

39 AURORA Business Development Ltd Introduction to LEAN Practices & the Elimination of Waste 1 Day Brian Matthews TEL +353 (053) MOBILE [email protected] Melford House, Ballyhealy, Kilmore, Co Wexford 1. The complete challenge, Introduction to Lean 2. From JIT to Lean 3. Lean Thinking and Lean Manufacturing 4. Mapping 5. Bringing it all together 39

40 LEAN Six Sigma Yellow Belt 2 Days Certification is available upon completion of Yellow Belt training plus one project in which the targeted savings have been achieved; a report which demonstrates the use of the tools and methodology is required. Tony Lenehan TEL +353 (0) MOBILE [email protected] CITYWEST BUSINESS CENTRE 3013 LAKE DRIVE, CITYWEST, DUBLIN 24 This Six Sigma Yellow Belt course is designed to provide participants with a comprehensive overview of the Six Sigma Process. Trainees will enhance their current skills by developing a good understanding of the DEFINE - MEASURE - ANALYSE - IMPROVE CONTROL (DMAIC) methodology. This powerful tool will enable your team to identify opportunities for improvement and assist in the implementation of projects leading to efficiency. It is specially designed to equip key personnel within your organization with the expertise needed to participate in projects led by a Green Belt or even a Black Belt. Typically these individuals gather correct data, locate, control and watch out for possible monetary loss in any area of the company, and report this kind of information to Green Belts and Black Belts residing within the company. If you have already invested in Green Belt and Black Belt training of key personnel in your organization, then you should consider the benefits of cascading these same principles to lower levels in your company, creating a culture for improvement from the floor up. Yellow Belt training allows your personnel to become a valuable player within your company s larger goals and objectives Six Sigma can deliver results in all types of organisations and industries not only in Engineering, Manufacturing and Assembly, but also in contact centres, the public sector, including healthcare, and in the software industry. Introduce Six Sigma into your organisation to achieve much increased efficiency and effectiveness, resulting in delighted customers. 40

41 LEAN Six Sigma Green Belt 7 Days Certification is available upon completion of Green Belt training plus one project in which the targeted savings have been achieved; a report which demonstrates the use of the tools and methodology is required. Tony Lenehan TEL +353 (0) MOBILE [email protected] CITYWEST BUSINESS CENTRE 3013 LAKE DRIVE, CITYWEST, DUBLIN 24 Quite often organizations gather data, and review their KPI's at regular intervals, yet this valuable information generally does not lead to significant cost reductions or increased efficiency. This Lean Six Sigma Greenbelt course is designed to provide your organisation with a fully trained problem solver, who will be able to "read" the data, analyse it, and see in it opportunities to not only solve problems, but also to lead cost reduction and/or efficiency projects. Trainees will enhance their current skills by developing a detailed understanding of the DEFINE - MEASURE - ANALYSE - IMPROVE CONTROL methodology. The training is divided into 3 modules: Define / Measure Phase: 3 days Analyse Phase: 2 days Improve / Control Phase: 2 days A gap of around 4 weeks between each module provides an opportunity for trainees to work on a project within their workplace, applying the methodology learned during the previous session's training. Extra support can be provided for the trainees with their project work. All Green Belt participants will be given access to the Hewlett Packard Black Belt Toolbox, an on-line manual of around 70 improvement tools; the toolbox is an invaluable resource that Lean Six Sigma practitioners can use as a reference for when and how to apply the Six Sigma tools. 41

42 5S and 7 Wastes 1 Day Tony Lenehan TEL +353 (0) MOBILE [email protected] CITYWEST BUSINESS CENTRE 3013 LAKE DRIVE, CITYWEST, DUBLIN 24 In the 1980 s many started studying the secret of success of Japanese manufacturing companies. They discovered that the most impressive "secret" was 5S. The factories were so well organized that abnormal situations and waste were readily apparent. To potential customers, the first impression was an environment conducive to quality and consistency. 5S was one of the fundamental building blocks for an organization serious about continuous improvement. "Lean" thinking focuses on reducing waste and adding value to a process, by identifying and removing the wasted and unnecessary effort, delays, costs, processes, inventory, handling etc. The 5S approach lays the foundation to achieve this by standardizing operational practices to ensure efficient, ergonomic, repeatable, safe ways of working. This brings many benefits: higher quality, lower costs, reliable deliveries, increased morale, and improved safety to name but a few. This is because it leads to a highly visual workplace, which makes Problems and Waste immediately obvious. It is therefore one of the most powerful Lean Tools, and provides a stable foundation upon which to build all of your other improvement programs, Lean Tools, and Practices. It is also one of the simplest to implement, and can be applied within your manufacturing environment, office processes, or even within a service industry. This one day course will provide you with a comprehensive overview of the 5S Process, how to identify the 7 wastes, and how you can implement it in your organization. 42

43 8D problem Solving 1 Day Tony Lenehan TEL +353 (0) MOBILE [email protected] CITYWEST BUSINESS CENTRE 3013 LAKE DRIVE, CITYWEST, DUBLIN 24 This 8D course is built upon the approach to problem solving that has been standardized in the Automotive and Pharmaceutical industry, and is now also being used across a broad spectrum of industry. It provides an 8-step problem solving process that focuses on identifying the real root cause and therefore preventing problem recurrence. The methodology identifies the symptoms, defines the problem, establishes the cause and takes action that solve, prevent and lead to improvement. This one-day, highly interactive workshop will provide you with all the skills you need to use the 8D approach to Problem Solving. Delegates will use the 8D template to solve a real problem as they go through the learning of all the individual tools. High emphasis is also placed upon the soft skills of problem solving team work, as it is in this area that the high impact benefits are won or lost. Each participant will take away with them: A grounded understanding of the critical few tools for successful root cause problem solving An 8D template that can be used in the workplace the next day Tips and suggestions for removing barriers and obstacles to problem solving Increased confidence due to the successful application of the method with a workshop example Who Would Benefit From This 8D Approach? This 8D approach is suitable for ALL types of companies or organisations, not just manufacturing, but also public and voluntary sectors. 43

44 Continuous Improvement - PDCA Approach 1 Day Tony Lenehan TEL +353 (0) MOBILE [email protected] CITYWEST BUSINESS CENTRE 3013 LAKE DRIVE, CITYWEST, DUBLIN 24 This training course is based around the PDCA (plan do check act) management method used in business for the control and continuous improvement of processes and products. The methodology is successful by achieving small-step improvements, rather than implementing one huge improvement. The Japanese use the term "kaizen" to describe this process and it involves every level of the organization, from hourly workers to topmanagement. This course builds on these principles and will provide participants with a structured method to manage change, using Lean Tools to identify opportunities for improvement, processes to test and validate the proposed improvements, and how to implement and sustain them. Then build upon the improvement achieved to further improve using the PDCA cycle time and time again. Course Content The Need for Change How We Approach Change Deming Model of Continuous Improvement Data Collection Methods Flowcharts & Process Mapping Value Stream Mapping Tools to Identifying Waste Spaghetti Diagrams Cause and Effect Matrix Basic Lean Concepts 44

45 Process Mapping 1 Day Tony Lenehan TEL +353 (0) MOBILE [email protected] CITYWEST BUSINESS CENTRE 3013 LAKE DRIVE, CITYWEST, DUBLIN 24 A process map is a visual tool used to illustrate your core processes. It's a communication tool, a planning tool, and also a tool to drive unnecessary costs out of your organisation. It is also a practical tool to help you identify and address core problems in your organisation. PROCESS MAPPING is an essential and critical stage in the search for performance improvement. Yet the approach is not widely recognised or understood. PROCESS MAPPING will help managers and staff alike discover where the real problems lie and identify the opportunities for improvement. Whether delivering a service or producing a product, successful organisations are in continual pursuit of better, faster and cheaper. An agreed, accurate understanding of your processes will provide new sources of rich stimulation for ideas to solve problems and find improvements. This course has been designed so that your business may use Process Mapping as THE TOOL to drive improvement. The techniques explained in this practical "hands--on" workshop will yield real, timely, and motivating results. 45

46 Balanced Scorecard & Strategy Maps 1 Day Tony Lenehan TEL +353 (0) MOBILE [email protected] CITYWEST BUSINESS CENTRE 3013 LAKE DRIVE, CITYWEST, DUBLIN 24 In today s challenging financial environment there is a fundamental imperative for any organisation to be able to develop a clear strategy for its future success and to deliver on this strategy. The use of Strategy Maps and Balanced Scorecard enables organisations to clarify their vision and strategy and translate them into actions at all levels within an organisation. The aim of this session is to introduce the principles of Strategy Maps and the Balanced Scorecard and show how they can be used to develop and align objectives and targets, monitor performance and drive improvement. The session will include syndicate activity, giving you an opportunity to begin constructing a Strategy Map and a Scorecard This training workshop is suitable for senior and middle managers from any organisation. Experience or prior knowledge, whilst helpful, is not required as this workshop is fully selfcontained. The focus is on how Scorecards are actually used in practice and in the workplace. AGENDA Basic concepts of Strategy maps and the Balanced Scorecard and how they can be used to improve organisation performance How Strategy Maps and the Balanced Scorecard apply to different types of organizations How to build and implement a Strategy Map and Scorecard for your organisation How to develop more meaningful performance measures The use of templates to help with its design and deployment. The learning style is highly participative and interactive. You will work as part of a team working on a case study to design a Scorecard and Strategy Map. 46

47 Facilitating with Ease 1 Day Tony Lenehan TEL +353 (0) MOBILE [email protected] CITYWEST BUSINESS CENTRE 3013 LAKE DRIVE, CITYWEST, DUBLIN 24 These days it is impossible to be part of a business or any organisation without attending meetings. They may be staff meetings, project planning groups, process improvement workshops or any other situation that requires a group of people to come together to share information, generate ideas, evaluate options, build consensus or take decisions. To get the most from your people, you need to know how to create buy-in, generate participation and empower people. It is impossible to build teams, consistently achieve consensus or run effective decision making meetings without facilitation skills. The good news is that these skills can be mastered by anyone. Agenda During the day you will cover: What is a Facilitator? A 4-step Model for working across boundaries How to get people involved Overcoming barriers to participation The 6 Decision Making Options Managing Conflict Making an Intervention Planning a Session Who should attend? Team leaders or members Project and task force leaders Supervisors or managers who hold staff meetings Community development practitioners Quality and process improvement leaders Change managers Consultants Anyone who needs to lead meetings and gain participation of others in the process. 47

48 CORDATUS Consulting Wide variety of Lean and Six Sigma courses from Beginners to Advanced level Vary from 1 day to 20 days depending on the course, curriculum and customer Occasionally FETAC or ASQ certified as required by the customer Bernie Rushe TEL [email protected] GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY A detailed agenda and curriculum is available for each course on request. Six sigma green belt (8 10 day course) Six sigma black belt (20 day course) Six sigma yellow belt (2 day workshop) Introduction to Minitab (1 day) Introduction to Lean (1 day workshop) Value stream mapping (1 day) A3 thinking and problem solving (2 days) Business process mapping (2 days) Data capture and data representation (1 day) Design of Experiments DOE (2-3 day workshop) Statistical process control SPC (2 day workshop) Measurement systems analysis (1 day) Regression (1 day) Root cause analysis (1 day) Failure modes and effects analysis FMEA (1 day) Error proofing Poka Yoke (1 2 day workshop) 5S (3 days) Quick changeover SMED (2 days) TPM (3 x 3 day implementation workshops, spaced 1 month apart) Operational excellence programme design (1 day) Lean facilitation (5 days) Lean supply chain management (2 day workshop) Strategic planning (2 days) Team building (1 day) Negotiation skills (1 day) Voice of the Customer (1 day) 48

49 Introduction to Lean Thinking 1 Day Workshop Internationally accredited American Society for Quality, or International Quality Federation certification. Six sigma course curricula are compliant with ISO Quantitative methods in process improvement -- Six Sigma. Bernie Rushe TEL [email protected] GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY Lean thinking is an approach to employee management, process management and workplace organisation that increases market share through superior customer satisfaction. In a lean organisation, employees seek to continuously make shorter, simpler and safer the processes that deliver value to customers. Learning Objective and Deliverables At the end of this one day workshop, participants will: have a common understanding of lean thinking principles; understand how lean thinking differs from traditional management thinking, and the extent of the change required in management perspective; approach to customer satisfaction; people management, & process problem solving; have an appreciation of relevant performance indicators in a lean environment; understand the extent of the effort and support required to implement lean thinking in the organisation, and understand the fundamentals of building a successful lean transformation programme. Who should attend? This workshop is applicable to all those in a people management or project management role within the organisation. The workshop content is modified to cater for the differing requirements of senior and middle management groups. The workshop requires a minimum of 10 participants, and we advise a maximum of 14 participants. 49

50 Value Stream Mapping 1 Day Workshop Internationally accredited American Society for Quality, or International Quality Federation certification. Six sigma course curricula are compliant with ISO Quantitative methods in process improvement -- Six Sigma. Bernie Rushe TEL [email protected] GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY Value stream mapping (VSM) is a high level tool that enables a management team in a manufacturing environment to take a systems approach to implementing operational excellence and customer satisfaction. It is of most benefit when carried out in the design phase of process development. A VSM workshop is facilitated on an annual basis during which one year s worth of projects is identified to further enhance customer service and process performance. Learning Objective and Deliverables At the end of this workshop participants will: understand the purpose and format of a high level value stream map; have a physical detailed VSM for the product (order processing, planning, purchasing, production, quality and distribution); have identified measures of customer value in key processes; have a list of prioritised issues and action items on which to work on during a one year period, that will deliver a more robust, lower cost and customer friendly process, and have identified key performance metrics, the achievement of which will help to guarantee consistent delivery of customer value. The VSM forms the backbone of the continuous improvement roadmap for a product and will largely determine the project resources & training effort required over each year in the future. In a lean organisation the VSM workshop is repeated annually. Who should attend? VSM is facilitated with the product management team, with key operations, engineering, supply chain and operations team lead personnel also in attendance. 50

51 Toyota A3 & 8 Step Problem Solving 2 Day Workshop Internationally accredited American Society for Quality, or International Quality Federation certification. Six sigma course curricula are compliant with ISO Quantitative methods in process improvement -- Six Sigma. Bernie Rushe TEL [email protected] GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY Toyota 8 step problem solving training will help all problem solvers to approach projects with a new found confidence. The 8 step process is highly interactive and collaborative in nature. The objective is to enable the problem solver to find a problem, solve a problem and prevent a problem from coming back. The 8 steps are written up or drawn on an A3 size sheet of paper. This encourages brevity and facilitates sharing of information amongst all stakeholders. Learning Objective At the end of the workshops the attendees will have a common understanding of lean principles; be enabled to use the formal A3 problem solving approach to improve process performance; understand the value of cross-functional teamwork, and be enthusiastic to use the skills they ve learned and eager apply them in the workplace. The attendees will have a completed A3 of the workshop exercise at the end of the workshop. They will also have a partially completed A3 of the organisation s process problem. This will be completed after the workshop. 51

52 LEAN Facilitator Programme 2 Full Day Workshop Internationally accredited American Society for Quality, or International Quality Federation certification. Six sigma course curricula are compliant with ISO Quantitative methods in process improvement -- Six Sigma. Bernie Rushe TEL [email protected] GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY The lean facilitator is change agent who advises the management team on an appropriate lean roadmap for the organisation; sponsors lean projects, without necessarily taking part in the improvement activity himself; leads lean projects; mentors colleagues, project team leaders and team members in lean behaviour, and lean tools; train colleagues in lean tools and techniques. His role is to select improvement projects based on organisation goals and the lean roadmap, sponsor the teams and ensure projects are brought to a satisfactory conclusion, and ensure benefits for the individuals and organisation are quantified. Typically the lean facilitator is a senior or middle management team member, has well developed interpersonal skills. Ideally he works in the role on a full time basis. Learning Objective This 5-day training course will enable the lean facilitator to become more effective in his role. It outlines how to develop an effective lean programme, sets expectations in terms lean programme content, duration, effect on the organization, and defines the role of the lean facilitator in the organization. The lean facilitator programme will enable participants to: have a common understanding of lean principles & practices have a clear understanding of the programme roadmap (2-5 years) have an understanding of the level of organisation resources required for effective implementation understand the personal characteristics of successful lean facilitators understand the factors that influence successful change management understand the factors that enable people and teams to learn and apply learning effectively, understand the nature and scope of lean projects, and support team leaders in leading their projects to completion. 52

53 Six Sigma Green Belt Programme [ISO 13053] 5 Days the workshops are blocked as two separate sessions of 3 days and 2 days approximately 4 weeks apart. Certification by a Cordatus Consulting black belt and site manager Bernie Rushe TEL [email protected] GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY Learning objectives At the end of this programme participants will be enabled to: Use a formal project management method and problem solving tools to improve or eliminate process problems; Lead a cross-functional team through successful project completion; Quantify business and financial benefits for the organisation and the customer. Day 1 Define: Intro to lean, VOC, customer CTQ, defining the project, team leader role, team member role, sponsor role, problem definition, goal setting, Gantt chart, project costing DMAIC A3 development for each candidate Day 2 SIPOC and process mapping, the 7 wastes, spaghetti mapping, goal review and revision, A3 update Day 3 Measure: Pareto chart, introduction to statistics, box plots, scatter diagrams, A3 update Day 4 Analyse: Cause and effect, 5 whys, FMEA risk analysis & mitigation Day 5 Improve & Control: 5S numbers game, pull systems and one piece flow, RFT and error proofing in transactional systems Standard work, training, process based SOPs, control charts, A3 update Certification process, review & close 53

54 Six Sigma Yellow Belt Programme 2 Full Day Workshop Certification by a Cordatus Consulting black belt and site manager Bernie Rushe TEL [email protected] GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY Learning objectives At the end of this programme participants are enabled to: Define customer critical to quality characteristics of processes/products; Understand the value of cross-functional teamwork; Use formal problem solving techniques to improve process performance; Understand the DMAIC approach to project management and problem solving, and Be primed to support green belts in the execution of their projects. Who should attend? All employees in a company undergoing six sigma transformation should attend a YB programme. The learning programme is usually spread out over a 2-year time period. New employees undergo YB training within 6 months of joining the company. 54

55 LEAN Six Sigma Black Belt Programme 20 Days IQF Examination Bernie Rushe TEL GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY Formal Workshops: 20 days, in blocks of 2 or 3 days over six months. Total workshop contact hours = 160 hours (assumes no preparatory green belt training). Project work: One project will typically take between 4 to 6 months elapsed time to complete. Typically BBs will work on 2 to 3 projects at a time as well as mentoring GBs. Examination: BBs will complete an internationally recognised six sigma examination prior to certification. The most popular agencies are the American Society for Quality ( and the International Quality Federation ( The lean examination is a 2 hour written examination developed and administered by Cordatus Consulting. Certification: a lean six sigma black belt certification is awarded to the candidate following attendance at the workshops; successful completion of the required number of projects, and successful completion of the lean and six sigma examinations. 55

56 Six Sigma Champion programme 4 Days Internationally accredited American Society for Quality, or International Quality Federation certification. Six sigma course curricula are compliant with ISO Quantitative methods in process improvement -- Six Sigma. Bernie Rushe TEL [email protected] GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY The six sigma champion is a senior management team member who sponsors six sigma projects, without necessarily taking part in the improvement activity itself. His/her role is to select improvement projects based on organisation goals, resource the projects, sponsor the teams and ensure projects are brought to a satisfactory conclusion and benefits for the individuals and organisation are quantified. In order to support projects, it is important that the champion understands the six sigma approach to problem solving and understands the tools used to resolve problems. Learning Objective This 4-day training course will enable the senior management team to sponsor six sigma projects effectively. It forms a vital introduction to the six sigma programme, and sets expectations in terms programme content, duration, effect on the organisation and role of the champion in the programme. The champion programme will enable participants to: have a common understanding of six sigma principles & practices have an understanding of the level of organisation resources required for effective implementation understand the nature and scope of six sigma projects understand the personal characteristics of successful green belt and black belt candidates learn what to expect in terms of results & timing of results have a clear understanding of the programme roadmap (2-5 years) have a working knowledge of the tools used by green belts support GBs in leading their projects to completion Have an informed debate on the next steps for the company. 56

57 LEAN Six Sigma Green Belt Programme 7 Days Certification by a Cordatus Consulting black belt and site manager Bernie Rushe TEL [email protected] GALWAY TECHNOLOGY CENTRE WELLPARK ROAD GALWAY At the end of this programme participants will be enabled to: Use a formal project management method and problem solving tools to improve or eliminate process problems; Lead a cross-functional team through successful project completion; Quantify business and financial benefits for the organisation and the customer. Day 1 Lean: Intro to lean, the 7 wastes, Toast Kaizen video, the Lean Game rounds 1, 2 and 3, buffer inventories, kanban and pull systems, voice of the customer (VOC), Day 2 Define: Intro to six sigma, customer critical to quality (CTQ), scoping the project, team leader role, team member role, sponsor role, problem definition, goal setting, Gantt chart, project costing, SIPOC DMAIC A3 development for each candidate Day 3 Process mapping, spaghetti mapping, Measure: data collection, run & Pareto chart, introduction to statistics, histogram 7 ox plots, A3 update Day 4 Measure: Measurement systems analysis (gauge R&R) variable data, data distributions, measures of centering and spread, process capability analysis. Day 5 Analyse: Cause and effect, 5 whys, FMEA risk analysis & mitigation Day 6 Improve- lean tools: 5S numbers game, RFT and error proofing in transactional systems, quick changeover (SMED) control charts, A3 update Certification process, review & close Day 7 Control: Control charts, certification process, review & close 57

58 Crystal Business Solutions Lean Six Sigma Green Belt (ISO 13053) 6 Days Training and Assessment 2 Days Project Mentoring (Optional) Crystal Business Solutions Lean Six Sigma Green Belt Certificate (Note: ASQ Certification is also available upon request) Maria Ryan TEL [email protected] LOUGHLINSTOWN, FEDAMORE, CO. LIMERICK The aim of this programme is to provide the trainee with the knowledge and skills to lead and deliver a Key Business Improvement Project. This is achieved through the understanding and utilisation of standard Lean and Six Sigma methodologies per ISO :2011 "Quantitative methods in process improvement". These tools focus on improving key Business metrics including improving Customer, Compliance, Cost, Delivery, and Supply. Programme Content Day 1 Introduction to Lean and Six Sigma Introduction and benefits of Lean and Six Sigma Define Phase (Problem Charter, SIPOC, Process Map) Day 2 Define and Measure Phase Value Stream Map Graphical Presentation of Data Day 3 Measure and Analyse Phase Gauge R&R Root Cause Analysis 5s and Error Proofing Day 4 Improve Phase Single Minute Exchange of Dies (SMED) Kanban Statistical Process Control Day 5 Control Phase Overall Equipment Effectiveness (OEE) Introduction to DOE (Design of Experiments) Control Plans Day 6 Assessment: Exam Day 7 and 8 Project Mentoring - Optional if required 58

59 Crystal Business Solutions Lean Manufacturing Tools (per L22586) 5 Days Training and Assessment 1 Day Project Mentoring (Optional) Crystal Business Solutions Manufacturing Tools Certificate Maria Ryan TEL [email protected] LOUGHLINSTOWN, FEDAMORE, CO. LIMERICK The aim of this programme is to provide the trainee with the knowledge and skills to lead and deliver a Lean Improvement Project to deliver operational goals. This is achieved through the understanding and utilisation of standard Lean methodologies per the curriculum of the former "Lean Manufacturing Tools - FETAC level 5 L22586". These tools focus on improving key operational metrics including improving delivery, quality and productivity performance to meet customer requirements. Programme Content Day 1 Introduction to Lean Introduction and benefits of lean Improvement cycle Day 2 Lean Tools Value Stream Map Kaizen Event - Layout, Standard Work Day 3 Lean and Six Sigma Tools 5s and Visual Factory and Error Proofing Single Minute Exchange of Dies (SMED) Day 4 Improve Phase Process Capability Statistical Process Control Day 5 Exam and Project Presentation Day 6 Project Mentoring - Optional if required 59

60 Crystal Business Solutions Lean Leadership Training 1 Day Crystal Business Solutions Certificate of Achievement Maria Ryan TEL [email protected] LOUGHLINSTOWN, FEDAMORE, CO. LIMERICK This one day Lean programme is designed to practically demonstrate: (a) what is Lean (b) how it aligns to Business Strategy (c) define what a Lean Leader does (d) how a Lean Leader behaves. Based on the Shingo Model, the aim of this course is to provide Managers and Leaders with the knowledge and skills to commence and support Lean Deployment. Programme Content Introduction to Lean Objective and Benefits of Lean Thinking Lean and Strategy - what it is and isn't Shingo Model 5 Lean Principles and Tools Problem Solving Methodology Problem Solving Strategies A3 Problem Solving Thinking and the Gemba Process Problem Solving Tools - SMART Goal, Data Presentation, 5 Why and Fishbone, 5S and Error Proofing Practical Exercise of Problem Solving Leader and Lean Coach What is Lean Coaching? What are you Coaching? Lean Coaching Process Lean Coaching Behaviours Lean Coaching Practice What Lean Leaders Do Shingo Model - Standard Work for Lean Leaders Policy Deployment Process Focus Change Management Continuous Improvement 60

61 Crystal Business Solutions Lean Six Sigma Yellow Belt 2 Days Crystal Business Solutions Lean Six Sigma Yellow Belt Certificate Maria Ryan TEL [email protected] LOUGHLINSTOWN, FEDAMORE, CO. LIMERICK Programme Aim The aim of this programme is to provide the trainee with the knowledge and skills to utilise key practical lean and statistical tools to analyse and improve business processes, by using a standardised methodology. Programme Content Day 1 Introduction to Lean Thinking Introduction and benefits of Lean and Six Sigma Introduction to Lean tools (5 lean principles, Value, 5s, one piece flow, fishbone diagram, Pareto chart, operator load chart) Introduction to A3 Problem Solving Day 2 Introduction to Six Sigma Introduction to data and basis statistics (mean, range, standard deviation) MSE and Variable Gauge R&R Introduction and Interpretation Statistical process control (SPC) Complete an example of SPC and conclude from the data analysis Day 2 Assessment of Learning 61

62 Crystal Business Solutions Problem Solving Training 1 Day Crystal Business Solutions A3 Problem Solving Certificate of Achievement Maria Ryan TEL [email protected] LOUGHLINSTOWN, FEDAMORE, CO. LIMERICK This programme is designed to practically demonstrate what is a problem solving process using the A3 Report, which is deployed by the leaders in lean, Toyota Motor Company. Based on the John Shook's "Managing to Learn", the aim of this course is to provide problem solvers with the confidence, knowledge and skills to effectively resolve problems permanently Programme Content Introduction to Problem Solving Overview of historical approaches Why is A3 Problem Solving Different A3 Problem Solving Thinking - what is it and what are the benefits Introduction to A3 Problem Solving Process Overview of the A3 Report as a Thinking Process The A3 Reporting Process Practical Application of the A3 Problem Solving Process in Action Define the Problem - Go to Gemba Define the Current State - Flowchart, Data, Graphical Presentation Define the Goal - SMART Goal Root Cause Analysis - 5 Why Analysis, Cause & Effect, Prioritisation Action Plan - 5S, Error Proofing Monitor Results - Graphical Analysis Lessons Learned 62

63 Crystal Business Solutions Introduction to Project Management 1 Day Crystal Business Solutions Introduction to Project Management Certificate Maria Ryan TEL [email protected] LOUGHLINSTOWN, FEDAMORE, CO. LIMERICK The aim of this program is to provide the trainee with a foundation of knowledge and skills to utilise the Project Management Process complete with a number of Project Management tools to effectively plan and execute a project. Programme Content Introduction Introduction to Project Management The Project Management Process Role of the Project Manager Project Initiation Project Charter Project Risks Project Planning Work Breakdown Structure Project Plan Budget / Resource Management Project Execution Project Team Communication Process Project Tracking and Control Introduction to Project Tracking and Control Project Closure 63

64 DERG Mentoring Services Core Concepts of LEAN Software Development (LSD) 2 Days Dr. Michael Lane TEL +353(0) [email protected] This course promotes an awareness of the lean movement and how it may be applied to software development. Delegates will gain insights into LSD values and lean practices in the context of popular current methods. Learning Objectives Compare and contrast different software development methods Identify how aspirations of the Agile Manifesto are applied in practice Understand the core practices of the Scrum lifecycle Explain the rationale behind the application of core lean values Describe the lean software development philosophy Identify how lean software development values may support improvements in software development approaches Course Content Topic 1: - Software development methods Topic 2: - Agile Manifesto and principles - application in practice Topic 3: - Scrum overview Topic 4: - Lean Thinking Topic 5: - Lean Software Development (LSD) - a management philosophy Topic 6: - Application of lean terminology to Software Development practices Topic 7: - LSD Values Topic 8: - Application of LSD Values to Software Development 64

65 DERG Mentoring Services Applied Lean & Agile Software Development 3 Days Dr. Michael Lane TEL +353(0) [email protected] This course will be of benefit to learners wishing to gain insights into the lean and agile software development paradigms. Explanations of the theoretical values and practices underpinning these development approaches are reinforced through participation in workshop exercises that enable delegates to apply the concepts to their own experiences. Learning Objectives Identify how aspirations of the Agile Manifesto and associated principles are applied in practice Contrast predictive project and agile project management by exploring generally accepted best practices as presented by the Project Management Institute (PMI) Understand the Scrum lifecycle and apply the core practices of this framework Determine supplementary Scrum practices to address various development situations Describe the lean software development philosophy Identify how lean software development values may support agile software development practices Course Content Topic 1: - Software Development Approaches Topic 2: - Agile Manifesto and practices - application of the concepts Topic 3: - Project management - predictive versus adaptive Topic 4: - Agile project management - core Scrum practices Topic 5: - Applied agile pm: Scrum-in-action - supplementary practices from the field Topic 6: - Lean Software Development (LSD) - a management philosophy Topic 7: - Lean software development Values Topic 8: - Application of lean terminology to Software Development 65

66 DERG Mentoring Services Introduction to Agile Software Development 2 Days Dr. Michael Lane TEL +353(0) [email protected] This course will be of benefit to learners wishing to gain insights into the agile software development paradigm. It is intended to provide insights to development managers on why they may wish to pursue this approach. They are exposed to the motivations for transitioning from predictive to adaptive approaches. Project managers gain an appreciation for key cultural and team oriented aspects of software development that are supported by agile practices. Developers are introduced to the various management and technical practices performed by agile teams. Learning Objectives Identify the characteristics of software development methods and distinguish between predictive and adaptive approaches Understand the motivations for the advent of agile development approaches Describe the agile manifesto and how it informs and guides different methods Explore the specific values and practiceds of the two most widely-used ASD methods: Scrum & XP Course Content Topic 1: - Software Development Approaches Topic 2: - Introduction to Agile Topic 3: - Agile Manifesto Topic 4: - Agile project management - Scrum Topic 5: - extreme Programming - XP 66

67 DERG Mentoring Services Core Concepts of Project Management 2 Days Dr. Michael Lane TEL +353(0) [email protected] This introductory course promotes an awareness of project management and how certain core practices may be applied to lean projects in all sectors. Delegates will gain insights into project governance, planning, execution and control. Learning Objectives: Identify and classify project characteristics Understand project governance and reasons that projects succeed (and fail) Commence projects using the chartering technique Define SMART project objectives Establish project SCOPE Appreciate issues related to scheduling and project cost management Describe appropriate techniques for controlling project performance Define how projects are closed successfully Course Content Topic 1: - Nature of projects - definitions, characteristics, constraints Topic 2: - Understanding the role of project governance and structure Topic 3: - Stakeholders and managing expectations Topic 4: - ANSI Standard Project Management Topic 5: - Project initiation Topic 6: - Planning- task definition, scheduling and budgeting Topic 7: - Understanding the integrated project plan Topic 8: - Controlling project progress Topic 9: - Managing project close-out 67

68 DERG Mentoring Services Practical Project Management 4 Days Dr. Michael Lane TEL +353(0) [email protected] Delegates will be able to select and apply appropriate tools and techniques as required at different stages in their lean project lifecycles. They will also become familiar with the PMI PMBOK ANSI standard which will support any future endeavours in pursuing the widely recognized CAPM and PMP certifications. Learning Objectives: Reflect on key project concepts that influence project management Effectively initiate, plan and execute basic controls for a project Develop a project charter and effectively gather project requirements Develop a realistic project schedule and budget Identify risks and reflect on strategies that may be applied to proactively reduce the impact of risks to a project Plan, manage and use the critical area of communications to control projects Recognize the need for change and how to address changes consistently Course Content Topic 1: - Project principles and constructs Topic 2: - ANSI Standard PMBOK Topic 3: - Establishing the work - charters, requirements, wbs and scope Topic 4: - Building the project schedule Topic 5: - Establishing and managing the project budget Topic 6: - Addressing Quality and leading the project team Topic 7: - Communications and Risk management Topic 8: - Project Closure 68

69 Lean Manufacturing Tools 4 Days + optional day on site L FETAC Level 5 TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Day 1 - History & Introduction to Lean. The 7 wastes. Lean foundations. Day 2 PDCA & improvement Tools. SPC & Process Capability, Standard Work, 5s & the visual workplace, SMED Optional on-site mentoring day Day 3 Kanban, value stream mapping, Kaizen. Quality, Poka Yoke, Project Closure Day 4- Project and VSM presentations 69

70 Introduction to LEAN for Managers 1 Day TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Objectives To give an overall understanding to the concept and origins of Lean. To give a fundamental understanding of the Principles of Lean business. To explore the best practices for a successful lean programme implementation. Who Should attend This course is intended for management with responsibility for key business processes within the organisation. It is also intended for those working on breakthrough performance on key business metrics. Course Programme History & Introduction to Lean & Six Sigma 5 Lean Principles Lean improvement methodology Lean Implementation Action Planning 70

71 Lean Tools - Customised for manufacturing Businesses 5 Days FETAC Level 5 5N5407 TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Objectives To understand the concept and origins of Lean. To understand the 5 key principles: Value, Value Stream, Flow, Pull & Continuous Improvement. To apply 8-step problem solving to business process improvement. To understand common wastes in all process and how they can be eliminated. To deliver a return on investment to the company through successful completion of a project. Who Should attend This course is intended for personnel with responsibility for leading teams in business process improvement. Course Programme DAY 1 - History & Introduction to Lean. Waste from a lean perspective. Business simulation. DAY 2-8-step Problem Solving. DAY 3 - Workplace Organisation, Lean Material Systems & Kanban, Value Stream Mapping. Project Closure. DAY 4 - Kaizen. Quality, Mistake- Proofing, Standard Work. DAY 5 - Project presentations. 71

72 Lean Tools - Customised for Service Businesses 5 Days FETAC Level 5 5N5407 TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Objectives To understand the concept and origins of Lean. To understand the 5 key principles: Value, Value Stream, Flow, Pull & Continuous Improvement. To apply 8-step problem solving to business process improvement. To understand common wastes in all process and how they can be eliminated. To deliver a return on investment to the company through successful completion of a project. Who Should attend This course is intended for personnel with responsibility for leading teams in business process improvement. Course Programme DAY 1 - History & Introduction to Lean. Waste from a lean perspective. Business simulation. DAY 2-8-step Problem Solving. DAY 3 - Workplace Organisation, Lean Material Systems & Kanban, Value Stream Mapping. Project Closure. DAY 4 - Kaizen. Quality, Mistake- Proofing, Standard Work. DAY 5 - Project presentations. 72

73 Lean Tools - Customised for Healthcare Organisations 5 Days FETAC Level 5 5N5407 TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Objectives To understand the concept and origins of Lean. To understand the 5 key principles: Value, Value Stream, Flow, Pull & Continuous Improvement. To apply 8-step problem solving to business process improvement. To understand common wastes in all process and how they can be eliminated. To deliver a return on investment to the company through successful completion of a project. Who Should attend This course is intended for personnel with responsibility for leading teams in business process improvement. Course Programme DAY 1 - History & Introduction to Lean. Waste from a lean perspective. Business simulation. DAY 2-8-step Problem Solving. DAY 3 - Workplace Organisation, Lean Material Systems & Kanban, Value Stream Mapping. Project Closure. DAY 4 - Kaizen. Quality, Mistake- Proofing, Standard Work. DAY 5 - Project presentations. 73

74 Team Problem Solving - Kaizen 1 Day TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Objectives To give an overall understanding of the philosophy of Kaizen and how small working groups can be organised to produce process improvements. To give a detailed description of the most common tools employed by Kaizen teams to define and execute their projects. To ensure the participants can plan a Kaizen event in their place of work. Who should attend Managers, Supervisors, Team Leaders and personnel involved in Process Improvement. Course Programme What is Kaizen? History How to Kaizen VOC Problem Statements PDCA 7 wastes Value Stream Data gathering 7 analysis tools Implementation Plan Execution Check & Sustain Typical results The Kaizen Blitz Roadblocks 74

75 LEAN Material Systems - Kanban & Pull 1 Day TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Objectives To give an overall understanding of the concept of kanban and how pull systems can replace traditional re-ordering systems. To demonstrate that a systematic and disciplined kanban system should ensure no material shortages whilst carrying less inventory. To ensure the participants can design a kanban system, train people in its operation, and also how to calculate kanban quantities based on delivery leadtimes, frequency and batch size. Who should attend Managers, Supervisors, Team Leaders and personnel involved in inventory management. _ETAC.pdf Course Programme Why Pull Manufacturing? The Problem of Inventory Just In Time Kanban JIT tactics Benefits of JIT Types of Kanban Implementing Kanban systems One Piece Flow Demand / Pull Standard Work & Takt Time Production Smoothing 75

76 Foolproofing - Poka Yoke 1 Day TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Objectives To give an overall understanding of the concept of mistake-proofing and how these ideas can be incorporated into many processes. To give a detailed description of the most common tools employed in mistake proofing. To ensure the participants can identify opportunities to apply Poke Yoke to their existing quality control systems. Who should attend Managers, Supervisors, Team Leaders and personnel involved in process improvement. _ETAC.pdf Course Programme What is Mistake Proofing? Everyday Examples Effectiveness & ROI Error Proofing and SPC Inspection Techniques Successive checks and self check Source Inspection Traditional inspection Point of Origin Inspection 7 guidelines to mistake proofing Common mistake proofing devices Methods for using Poka Yoke 3 rules for Poka Yoke 76

77 Quick Changeover - Critical Window - SMED 1 Day TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Objectives To compare traditional set up activities and roles with SMED and how these can be radically re-organised to reduce changeover time. To demonstrate significant time savings using SMED by means of a practical demonstration. To ensure the participants can take an existing changeover process, break this down into SMED classifications and radically reduce the overall changeover time. Who should attend Engineers, Technicians, Supervisors and teams involved in machine changeover. ReducingChangeoverTime(SMED)-ETAC.pdf Course Programme Changeover and Changeover Time Traditional Setup Steps Classification of setup activities 5 SMED Process Steps Preliminary stage data collection Internal & External activities Streamlining all activities Documenting procedures Typical SMED results Ideas for Improvement 77

78 Learning to See - Value Stream Mapping 1 Day TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Value Stream Mapping is a Lean technique used to analyse the flow of materials and information currently required to bring a product or service to a consumer. Objectives To complete a current state map for any process defining all process steps, information flows and key information requirements To be able to analyse a current state map to identify process waste. To design a future state map, minimising process waste. Who should attend Managers and Engineers. Supervisors and Team Leaders. Process Improvement Personnel. ValueStreamMapping(VSM)-ETAC(2day).pdf Course Programme What are Value Streams? Identifying the Value Streams Value Stream Mapping The Current State 7 steps to mapping the current state Administration mapping Process Waste The Future State Enhancing the Future State Typical results Implementing Change In Your organisation Roadblocks 78

79 Introduction to LEAN Six Sigma 1 Day TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 This one day course serves as an introduction to Lean and Six Sigma. The workshop presents the concepts, tools and techniques involved in business process improvement. Objectives To give an overall understanding to the concept and origins of both Lean and Six Sigma. To give a fundamental understanding of the Principles of both Lean and Six Sigma. To deliver the practical know-how to identify opportunities for Waste elimination. To ensure the participants having identified opportunities can translate these into specific actions for back at work implementation. Who should attend This course is intended for personnel with responsibility for resolving process problems in operations or for those working on continuous improvement. It is also intended for those looking for breakthrough performance on key business metrics. _one_day_introduction_-_etac.pdf Course Programme History & Introduction to Lean & Six Sigma Six Sigma Principles Six Sigma Methodology: DMAIC The Principles of Lean & Value Project Selection Voice of the Customer Project Case Studies Action Planning 79

80 LEAN Six Sigma Yellow Belt 2 Days TEL [email protected] PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 This two day course introduces the fundamental lean and six sigma tools employed by teams in business process improvement projects. Objectives To understand the concept and origins of both Lean and Six Sigma. To understanding the fundamental tools used in the Define, Measure, Analyse, Improve and Control phases of business process improvement. Who should attend This course is intended for personnel who will be participating in business process improvement projects. _ETAC.pdf Course Programme Day 1 History & Introduction to Lean & Six Sigma. Value 7 waste. Improving our business. Day 2 D.M.A.I.C. Project simulation. Lean / Six Sigma tools 80

81 Six Sigma Green Belt 10 Days ASQ TEL PDC CENTRE, DOCKLANDS INNOVATION PARK, EAST WALL ROAD, DUBLIN 3 Objectives To understand the concept and origins of Six Sigma To understanding the most important tools used in Define, Measure, Analyse, Improve and Control phases of business process improvement. To deliver a return on investment to a company through the systematic application of Six Sigma tools. To provide an introduction to data collection, analysis and presentation through the use of statistical software Who should attend This course is intended for personnel looking to Lead teams in business process improvement. Candidates Should be comfortable with basic mathematical concepts. Course Programme 81

82 FIDOR Associates Ltd LEAN START / LEAN PLUS 6 Months+ Certificate of completion issued by Fidor Associates TEL [email protected] GARRANCASEY NEWCASTLE, CLONMEL, CO.TIPPERARY Lean Si Sigma Concepts and Fundementals. DMAIC methodologies. Lean methodologies and tools. Problem solving tools and techniques 82

83 Global Business Institute ASQ Lean Six Sigma Yellow Belt 6 days ASQ Certification. Certification is through a 2 hour MCQ exam set and corrected by the ASQ. All ASQ exams are held at our International Exam centre in Shannon. TEL MOBILE Simon A. Jege/Dr. Gordon Flewett [email protected] SUITE 3, 4000 WESTPARK BUSINESS CAMPUS SHANNON, CO. CLARE The ASQ Lean Six Sigma Yellow Belt course is designed to introduce participants to the fundamentals of Lean and Six Sigma. This course is based entirely on ASQ body of knowledge. Knowledge areas covered include: Six Sigma foundations and principles Lean Foundation and principles Six Sigma roles and responsibilities Team basics Project identification Project management basics Basic statistics Data collection Measurement systems analysis Process analysis Root cause analysis Failure mode and effects analysis Data analysis Correlation and regression Hypothesis testing Improvement techniques Kaizen, Plan - Do- Check Act Control plans Control charts Document control 83

84 Global Business Institute Lean Six Sigma Green Belt DURATION 6 Days ASQ Certification. TEL Certification is through a 2 hour MCQ exam set and corrected by the ASQ. All ASQ exams are held at our International Exam centre in Shannon. Simon A. Jege/Dr. Gordon Flewett [email protected] SUITE 3, 4000 WESTPARK BUSINESS CAMPUS SHANNON, CO. CLARE The Six Sigma Green Belt is a professional, who analyses and solves quality problems and is involved in quality improvement projects. An ASQ Certified Six Sigma Green Belt is someone with at least three years of work experience who has demonstrated his or her knowledge of Six Sigma tools and processes in accordance with the Body Of Knowledge for SSGB, by passing a four-hour exam which is independently set and corrected by the ASQ. This course prepares the candidate for the American Society For Quality s Certification examination in accordance with the Body of Knowledge for SSGB. Course Outline: Lean Six Sigma and the Organization Six Sigma and Organisational Goals Lean Principles and the Organisation Design for Six Sigma (DFSS) Six Sigma Define Process Management for Projects Project Management Basics Management and Planning Tools Six Sigma Measure Process analysis and documentation Probability and Basic Statistics Collecting and Summarising data Probability Distributions Measurement Systems Analysis Process Capability and Performance Business Results for Projects Six Sigma Analyze Exploratory Data Analysis Hypothesis Testing Six Sigma Improve and Control Design Of Experiments Statistical Process Control Implementation and Validation of Solutions Control Plans 84

85 INTYS SA/NV Lean Foundation 3 hours Simon A. Jege/Dr. Gordon Flewett TEL +32(0) BOULEVARD DE LA WOLUWE 1150 WOLUWE SAINT-PIERRE BELGIUM Game (lean process vs. non-lean process) Practical introduction to lean theory concepts: - General lean explanation - Value/waste - Quality - Error proof/defects - Levelling - Culture - Standardisation - Continuous improvement - Process global view - TPS House - 5 lean principles 85

86 LEADING EDGE GROUP LEAN White Belt - Healthcare Supply Chain Management General Shared Services / Finance Construction & Engineering 1 Day COURSE DELIVERY Attendance Certificate of Attendance from Leading Edge Group Amy O Sullivan TEL TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK The Lean White Belt is a 1-day instructor-led program that provides participants with a basic introduction and awareness of Lean Thinking and benefits both themselves and the organization through the successful implementation of Lean principles. The program helps to educate and involve all employees in their organization s efforts to improve process efficiencies and eliminate waste. The program is an excellent way to train large numbers of staff as part of a change management or awareness initiative for Lean implementation. The Lean White Belt program covers the following topics: Introduction to Lean Lean Thinking and Principles Why organizations typically implement Lean What is waste? Benefits of a 5S program 86

87 LEAN Financial Services & Administration Green Belt Programme 3 6 months COURSE DELIVERY Online and Instructor Led University of Ontario Institute of Technology; University College Cork Amy O Sullivan TEL Paul Ryan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK The program is specifically designed for professionals working in finance, accounting, administration functions or contact centres. The program provides participants with an understanding of the theory and effective application of Lean concepts, tools and practices. The program is completed over 3 6 months, with both online and instructor-led options available. Online participants receive 6 months access to our learning portal (Moodle) from which they can access each lesson, take assessments and pre-exams, access and download learning resources, interact with fellow students and receive expert mentoring. Typically completion is within 3 months. The Instructor-Led option incorporates online access with 5 days of on-site training with an expert Lean practitioner and coach Introducing Lean Thinking Lean Tools and Practices 1: Improving Process Flow Lean Tools and 11: Reducing Variation and Improving Quality Value Stream Mapping (VSM) Kaizen 5S Introducing Lean Sigma Managing Change Resistance The Roadmap to Lean Implementation 87

88 Lean Green Belt Program 3 6 months COURSE DELIVERY Online and Instructor Led University of Ontario Institute of Technology; University College Cork Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK This program provides participants with an understanding of the theory and effective application of Lean concepts, tools and practices. Participants are required to target an area within their organization and leverage their learning to initiate, implement and sustain quantitative improvements through a workplace project. The Instructor Led option incorporates 5 days of on-site training. Participants receive 6 month access to an online portal from where they can access each lesson, practice learning, access pre-exams and online learning resources, receive assessment guidelines, interact with fellow students and receive expert mentoring. Introducing Lean Thinking Lean Tools and Practices 1: Improving Process Flow Lean Tools and 11: Reducing Variation and Improving Quality Value Stream Mapping (VSM) Kaizen 5S Introducing Lean Sigma Managing Change Resistance The Roadmap to Lean Implementation 88

89 Lean Healthcare Green Belt COURSE DELIVERY 3-6 months Online or classroom based University of Ontario Institute of Technology Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK This program is specifically designed for professionals working in healthcare organizations. The program provides participants with an understanding of the theory and effective application of Lean Healthcare concepts, tools and practices. Participants are required to target an area within their organization and leverage their learning to initiate, implement and sustain quantitative improvements through a workplace project. The Instructor Led option incorporates 5 days of on-site training. Participants receive 6 month access to an online portal from where they can access each lesson, practice learning, access pre-exams and online learning resources, receive assessment guidelines, interact with fellow students and receive expert mentoring. Introducing Lean Thinking Applying Lean Thinking to Healthcare Lean Tools and Practices 1: Improving Process Flow Lean Tools and 11: Reducing Variation and Improving Quality Value Stream Mapping (VSM) Kaizen 5S Implementing Lean and Six Sigma in Healthcare Managing Change Resistance The Roadmap to Lean Implementation 89

90 Lean Construction Green Belt COURSE DELIVERY 3-6 months Classroom based University of Ontario Institute of Technology Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW,COBH, CO. CORK The Leading Edge Group Lean Construction Green Belt is essential to those who wish to fully understand the advantages available from Lean construction techniques. This 5- Day training session is designed and proven to explain in understandable terms, how applying the principles of Lean to the range of people involved in construction, can make a real difference. You will learn how the practice of Lean Thinking and tools can assist you in streamlining costs, eliminating waste, delivering projects on time as well as improving labour productivity. This Green Belt course is designed to specifically benefit those who are actively engaged in construction projects, and provides construction related case studies, examples and exercises that apply in the construction sector. Those who would particularly benefit include; General Managers, High and mid-level Managers (in contracts, projects, quality, procurement, finance, etc.). These are working typically in project-driven enterprises such as engineering/architectural companies, project management companies, construction companies, sub-contractor companies - electrical, mechanical, airconditioning, piping, etc. Other key personnel from private/public/governmental organizations will also benefit from understanding Lean when interfacing with new construction projects. Lean Introduction Supply Chain Introduction Kaizen Lean Tools Introduction Value Stream Mapping (VSM) Change Management and Last Planner System 5S Ancillary Tools Road Map 90

91 Lean Green Belt Program - Supply Chain Management COURSE DELIVERY 3 6 months Online / Instructor Led University of Ontario Institute of Technology; University College Cork Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK This program provides participants with an understanding of the theory and application of Lean concepts, tools and practices. Participants have the opportunity to target an area within their organization and leverage their learning to initiate quantitative improvements. The Instructor Led option incorporates 5 days of on-site training. Participants receive 6 month access to an online portal from which they can access each lesson, take assessments, access pre-exams, and access online learning resources, interact with fellow students and receive expert mentoring. Understanding the Supply Chain Lean Thinking and Principles Introducing Lean to the Supply Chain Building expertise in Lean Tools and Practices for Supply Chain Management Value Stream Mapping Kaizen 5S Ancillary Lean Tools & Practices Managing Resistance to Change Lean Implementation Roadmap 91

92 Lean Healthcare Yellow Belt Certification Program COURSE DELIVERY 2 days instructor Led or 2 Months on Line Online and Classroom based Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK This 2-day, instructor-led or 2 month, self-paced, online learning program provides healthcare professionals with an overview of the core principles of Lean thinking and outlines the essential Lean tools and practices that can be applied within a healthcare environment to increase service delivery efficiency and quality, improve satisfaction and reduce waste. It aims to create not only a proficient level of Lean awareness, but an understanding of the benefits that can be achieved by following Lean bestpractice and foundational capabilities in the application of the essential Lean tools covered in the program. This program is typically delivered to individuals who are, or will be, actively involved in cross-functional teams delivering a Lean project or organization-wide Lean change or process improvement program, or who have been asked to contribute as part of a Lean project improvement team. Lean Thinking Initiating a Lean Activity Waste Lean Tools in Healthcare Introduction to Value Stream Mapping Problem Solving Techniques 92

93 Lean Yellow Belt Certification Program COURSE DELIVERY 2 days instructor Led Classroom based Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK This 2-day, instructor-led, program provides participants with an overview of the core principles of Lean thinking and outlines the essential Lean tools and practices that can be applied within an organization to increase service efficiency and quality, improve satisfaction and reduce waste. It aims to create not only a proficient level of Lean awareness, but an understanding of the benefits that can be achieved by following Lean best practice and foundational capabilities in the application of the essential Lean tools covered in the program. This program is typically delivered to individuals who are, or will be, actively involved in cross-functional teams delivering a Lean project or organization-wide Lean change or process improvement program, or who have been asked to contribute as part of a Lean project improvement team. Lean Thinking: Benefits and Principles Waste: MUDA, 8 Wastes and DOWNTIME 5S & Visual Workplace Standardized Work Flow Introduction to Value Stream Mapping Kaizen Lean Execution: Implementation Roadmap Problem Solving Techniques 93

94 Lean Supply Chain Management Yellow Belt Certification Program COURSE DELIVERY 2 days instructor Led Classroom based Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK This 2-day, instructor-led, program provides participants with an overview of the core principles of Lean thinking and outlines the essential Lean tools and practices that can be applied across the organization s supply chain to increase service efficiency and quality, improve satisfaction and reduce waste. It aims to create not only a proficient level of Lean awareness, but an understanding of the benefits that can be achieved by following Lean best practice and foundational capabilities in the application of the essential Lean tools covered in the program. This program is typically delivered to individuals who are, or will be, actively involved in cross-functional teams delivering a Lean project or organization-wide Lean change or process improvement program, or who have been asked to contribute as part of a Lean project improvement team. Lean Thinking: Benefits and Principles Waste: MUDA, 8 Wastes and DOWNTIME 5S & Visual Workplace Standardized Work Flow Introduction to Value Stream Mapping Kaizen Lean Execution: Implementation Roadmap Problem Solving Techniques 94

95 Lean Services Yellow Belt Certification Program COURSE DELIVERY 2 days instructor Led Classroom based Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK COURSE DETILS This 2-day, instructor-led, program provides participants with an overview of the core principles of Lean thinking and outlines the essential Lean tools and practices that can be applied across the organization s supply chain to increase service efficiency and quality, improve satisfaction and reduce waste. It aims to create not only a proficient level of Lean awareness, but an understanding of the benefits that can be achieved by following Lean best practice and foundational capabilities in the application of the essential Lean tools covered in the program. This program is typically delivered to individuals who are, or will be, actively involved in cross-functional teams delivering a Lean project or organization-wide Lean change or process improvement program, or who have been asked to contribute as part of a Lean project improvement team. Lean Thinking: Benefits and Principles Waste: MUDA, 8 Wastes and DOWNTIME 5S & Visual Workplace Standardized Work Flow Introduction to Value Stream Mapping Kaizen Lean Execution: Implementation Roadmap Problem Solving Techniques 95

96 Lean Construction Yellow Belt Certification Program COURSE DELIVERY 2 days instructor Led Classroom based Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK COURSE DETILS This 2-day, instructor-led, program provides participants with an overview of the core principles of Lean thinking and outlines the essential Lean tools and practices that can be applied across the organization s supply chain to increase service efficiency and quality, improve satisfaction and reduce waste. It aims to create not only a proficient level of Lean awareness, but an understanding of the benefits that can be achieved by following Lean best practice and foundational capabilities in the application of the essential Lean tools covered in the program. This program is typically delivered to individuals who are, or will be, actively involved in cross-functional teams delivering a Lean project or organization-wide Lean change or process improvement program, or who have been asked to contribute as part of a Lean project improvement team. Lean Thinking: Benefits and Principles Waste: MUDA, 8 Wastes and DOWNTIME 5S & Visual Workplace Standardized Work Flow Introduction to Value Stream Mapping Kaizen Lean Execution: Implementation Roadmap Problem Solving Techniques 96

97 Lean Supply Chain Management Black Belt Program COURSE DELIVERY 12 months Distance Learning University of Ontario Institute of Technology Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK Pre-requisites: Lean Green Belt completion or relevant professional qualification 2-3 years relevant experience Two references from signatories in your organization The Lean Black Belt certification program is an advanced program which aims to provide participants with a practical application of advanced Lean tools and techniques, as well as developing the appropriate process improvement, leadership and program management skills to drive the changes that are necessary for a successful and sustainable Lean transformation. This program helps develop the expertise required to help transform the supply chain to world-class status, as well as providing the opportunity to communicate with Lean practitioners and experts around the world. Black Belts are typically responsible for managing and tracking multiple Lean projects, providing internal coaching and mentoring and coordinating Lean strategy with senior management. This program is aimed at professionals and practitioners who work in an industry in either supply chain, logistics or operations, or in related functions such as quality, engineering, finance, customer service and who have responsibility for driving quality or continuous improvement initiatives and Lean deployment within their organization. This is an extensive program of learning with a large practical element. The program consists of the following four modules and an in-house project. Advanced Lean Tools and Practices Managing Lean Projects Lean Strategic Planning and Implementation Effective Leadership and Change Management in Healthcare 97

98 Lean Healthcare Black Belt Program 12 months COURSE DELIVERY Distance Learning University of Ontario Institute of Technology Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW,COBH, CO. CORK Pre-requisites: Lean Healthcare Green Belt completion or relevant professional qualification 2-3 years relevant healthcare experience Two references from signatories in your organization The Lean Black Belt certification program is an advanced program which aims to provide participants with a practical application of advanced Lean tools and techniques, as well as developing the appropriate process improvement, leadership and program management skills to drive the changes that are necessary for a successful and sustainable Lean transformation. This program helps develop the expertise required to help transform healthcare organizations to world-class status, as well as providing the opportunity to communicate with Lean healthcare practitioners and experts around the world. Black Belts are typically responsible for managing and tracking multiple Lean projects, providing internal coaching and mentoring and coordinating Lean strategy with senior management. This program is aimed at healthcare professionals and practitioners across the entire healthcare continuum, in a primary and/or strategic, management or administrative capacity and who have responsibility for driving quality or continuous improvement initiatives and Lean deployment within their organization. It is also suitable for those who have some experience in Lean and wish to further develop their knowledge and skills in these areas. This is an extensive program of learning with a large practical element. The program consists of the following four modules and an in-house project. Advanced Lean Healthcare Tools and Practices Managing Lean Healthcare Projects Lean Strategic Planning and Implementation in Healthcare Effective Leadership and Change Management in Healthcare 98

99 Lean Black Belt Program 12 months COURSE DELIVERY Distance Learning University of Ontario Institute of Technology Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK Pre-requisites: Lean Green Belt completion or relevant professional qualification 2-3 years relevant experience Two references from signatories in your organization Lean Black Belt certification program is an advanced program which aims to provide participants with a practical application of advanced Lean tools and techniques, as well as developing the appropriate process improvement, leadership and program management skills to drive the changes that are necessary for a successful and sustainable Lean transformation. This program helps develop the expertise required to help transform organizations to world-class status, as well as providing the opportunity to communicate with Lean practitioners and experts around the world. Black Belts are typically responsible for managing and tracking multiple Lean projects, providing internal coaching and mentoring and coordinating Lean strategy with senior management. This program is aimed at professionals and practitioners who work in an industry in either supply chain, manufacturing or related functions such as quality, engineering, finance, customer service and who have responsibility for driving quality or continuous improvement initiatives and Lean deployment within their organization. This is an extensive program of learning with a large practical element. The program consists of the following four modules and an in-house project. Advanced Lean Tools and Practices Managing Lean Projects Lean Strategic Planning and Implementation Effective Leadership and Change Management 99

100 Lean Master Black Belt Programme COURSE DELIVERY Three 6 month learning pillars The program is based on continuous assessment for each pillar and the Master Black Belt project. The program combines distance/on-line learning and face-to-face instruction. University of Ontario Institute of Technology Amy O Sullivan TEL CHARTER HOUSE, HARBOUR ROW, COBH, CO. CORK The aims of this program are to: Develop your skills through challenging your perceptions and to stimulate you to become an implementer of change Expand your horizons and scope of influence Develop enterprise-wide problem solving skills Develop mentoring skills Provide you with an in-depth working knowledge of Lean strategy development and deployment Upon completion of the program, you will be able to: Identify where any organization is in terms of its continuous improvement journey Identify enterprise-wide burning bridges Identify and understand the current culture of an organization Advise the senior management team on necessary changes to improve the business Mentor other belts on Lean initiatives Run enterprise Kaizens (Jishuken) Evolve Lean tools/techniques to meet the needs of the enterprise Work with the senior management team to address and resolve enterprise problems Lead significant problem solving initiatives Lead the senior management through the Lean strategic planning process Drive the deployment of the strategic plan 100

101 LBSPartners Lean Leadership for Being Green COURSE DELIVERY The primary delivery instrument will be eight days of lectures over 8 weeks comprising of three sessions of 2, 3 & 3 days. Total contact hours will be a minimum of 56 hours. It is estimated to complete this work will require up to 70 hours of non-contact work on the part of the student. NQF Level 8 with 6 ECTS credits awarded by the University of Limerick Anne Mc Donogh TEL [email protected] TIERNEY BUILDING, UNIVERSITY OF LIMERICK, CASTLETROY, LIMERICK Increasingly Lean Thinking is being adopted by organizations to reduce cost, increase productivity, and improve customer service. The impact of Lean within an organization is directly related to the ability and motivation of management/ leadership. In many cases the leadership don t understand what to do and how to do it. Therefore they do not take responsibility for moving the organization from one doing Lean to one focused on being Lean. This program is aimed at the Leadership of organisations committed to making this transition This comprehensive Leadership development programme run over an eight week period, will consist of lectures, simulations, demonstration and workshops and will involve guest speakers from industry. The module will include Fundamental knowledge of Lean Thinking History Philosophy Principles Concept and Tools Tools and methodologies to deliver the plan Problem Solving tools (DMAIC, PDCA) 6S and Visual Management Lean Framework Governance Methods, tools and approaches to define direction Strategic planning Policy deployment Value Stream Mapping Flow (SMED, Poke Yoke, Standard Work) Pull Tools (Kanbans, Heijunka) Development plan Developing people and culture A3 process Kata Kaizen Lean Training Oobeya Leader Standardised Work 101

102 Lean Leadership 2 Days Certificate of completion awarded by LBSPartners Anne Mc Donogh TEL [email protected] TIERNEY BUILDING, UNIVERSITY OF LIMERICK, CASTLETROY, LIMERICK The aim of this 2 day programme is to provide the client s leadership team with a solid foundation regarding Lean Thinking and an understanding of how to approach a Lean transformation within their business. It is essential learning particularly for senior organisational leaders addressing the twin objectives of: Providing a precise understanding of the fundamental concepts which underpin Lean Thinking Providing clarity on the critical foundational elements required to commence the journey to Lean transformation & continuous improvement Preparing participants to determine specific initial/next steps in an effective Lean programme The programme addresses the basic principles which underpin Lean (Value, Value Streams, Flow, Pull and Perfection) and the concept of the 8 Wastes which manifest themselves across all business environments. Lean Fundamentals Lean Principles Eight Wastes as defined by Lean Continuous Improvement Framework 6S/Workplace Organisation Visual Management Standard Work Continuous improvement through Problem Solving/A3 methodology It explores the key foundational tools and methods which the organisation will employ and explores application within the specific client environment. Building on this understanding, the programme focuses on ensuring a clear understanding of the elements the organisation will need to have in place to ensure an effectiveness Lean programme. By the end of the course, participants should have a solid understanding of the Lean Concepts, Value, Wastes and tools that will be used to apply these learnings to identify opportunities for improvement in their business 102

103 Lean Sigma Tools Programme 1 day for each module Certificate of completion awarded by LBSPartners Anne Mc Donogh TEL [email protected] TIERNEY BUILDING, UNIVERSITY OF LIMERICK, CASTLETROY, LIMERICK Lean Thinking provides a number of tools and methodologies used to drive Continuous Improvement in an organisation. The Lean Sigma Tools programme is designed to meet individual customised client needs in a range of specialist areas, including: 6S & Visual Management This Module looks at 6S in the context of an overall Visual Management Framework and details how 6S improves workplace organisation and provides the first steps to visual control. It covers the development and display of key indicators and the use of visual standards and controls. Lean Strategy This module provides management with a detailed understanding of the strategy/policy deployment concept, also referred to as Vision driven Leadership for Breakthrough Improvement. Kaizen This module outlines some of the essential conditions which must be met to enable kaizen events to realise their full potential. The roles and responsibilities of key stakeholders are described, as are the attitudes and behaviours required from all the shareholders involved. Value Stream Mapping This module provides an introduction to Value Stream Mapping, identifies and explains the advantages of VSM, and the reasons why it plays such an important role in the implementation of any Lean strategy. It identifies and explains the necessary steps from initially identifying the product family through the process of constructing a Current State Map. It also gives consideration to the creation of Ideal State, and generation of a Future State Map. Programme governance This module provides programme managers with a detailed overview of the structures which should be used to ensure a programme is managed successfully. It is aimed at personnel within a company who are expected to deliver programmes successfully and work with individual project managers to ensure project deliverables are produced. Statistical Process Control (SPC) This module is centred on the concept of Statistical Process Control, focusing on the measurable control of specific processes. It commences with a look at common cause and special cause variation then takes participants through SPC chart construction and finally looks at the interpretation of data captured. 103

104 Lean Sigma Green Belt 5 Days Certificate of completion awarded by LBSPartners Anne McDonogh TEL [email protected] TIERNEY BUILDING, UNIVERSITY OF LIMERICK, CASTLETROY, LIMERICK The program covers the key concepts of Lean Thinking (Value, Value Stream, Flow, Pull, and Perfection), brings a practical understanding of how to identify and expose the opportunities presented by the ubiquity of waste in businesses and delivers practical instruction in powerful Lean tools & techniques such as Value Stream Mapping and Kaizen and others. Blended with this, the program provides instruction on primary Six Sigma concepts such as variation and process capability and incorporates the problem solving and process improvement techniques associated with the Six Sigma framework known as DMAIC (Define, Measure, Analyse, Improve, and Control). Detailed instruction on implementation of foundational Lean approaches such as 6S Workplace Organisation, Visual Management & Standardised Work is provided while other powerful methodologies such as SMED, Kanban, TPM & OEE are also covered. It is envisaged that in conjunction with the training, participants will lead or play a leadership role in the completion of an improvement project defined by the business Certification of the overall programme will be assessed partly on the basis of successful project completion This course is composed of the following modules: Lean Sigma Overview Six Sigma Overview Lean Fundamentals Lean Principles Value Value Stream Flow Pull Perfection Value Stream Mapping 6S and Visual Management Setup reduction (SMED) Take Time Standardised Work Kanban Kaizen Total Productive Maintenance (TPM) & Overall Equipment Effectiveness (OEE) The DMAIC Methodology Define Measure Analyse Improve Control 104

105 Lean Sigma Yellow Belt 2 Days Certificate of completion awarded by LBSPartners Anne Mc Donogh TEL [email protected] TIERNEY BUILDING, UNIVERSITY OF LIMERICK, CASTLETROY, LIMERICK The objective of this programme is to provide participants with the necessary skillset to support day-to-day operational excellence and continuous improvement activities across business organisations, within the context of an overall Lean Sigma programme. It is aimed at team members throughout the organisation who will play a role in continuous process improvement. It is also particularly suitable for team leads and leaders of Rapid Improvement Teams (RITs). It equips participants with a detailed understanding of the use of tight operational performance focus, 6S workplace organisation, Visual Management and Standardisation to expose primary opportunities for improvement. In tandem with this it provides participants with the skillsets to solve problems using structured problem solving methods which lie at the core of continuous improvement to fix issues and ensure operational performance targets are achieved. The Lean Sigma Yellow Belt encompasses the following modules: 6S/Workplace Organisation & Visual Management Key concepts, objectives & benefits Implementation within the workplace Critical success factors PIT Process Describes how PIT short interval control focused on daily workplace performance - is critical in ensuring operational excellence and driving continuous improvement consistently. Problem Solving Seven fundamental Problem Solving Tools Root Cause Analysis (RCA) Overview of the DMAIC Methodology The A3 methodology Teams and Teamwork Provides instruction on the essentials of teamwork and promotion of effective team performance 105

106 Lean Project Manager 5 Days Certificate of completion awarded by LBSPartners Anne Mc Donogh TEL [email protected] TIERNEY BUILDING, UNIVERSITY OF LIMERICK, CASTLETROY, LIMERICK The Lean Project Manager Programme combines the philosophy of Lean Thinking with the discipline of Project Management and the concepts of teamwork and team performance This course is uniquely designed to support project manager and team member engagement by specifically aligning comprehensive classroom based instruction, workshops and activities with client based project work. It is envisaged that in conjunction with the training, participants will lead or play a leadership role in the completion of an improvement project defined by the business Certification of the overall programme will be assessed partly on the basis of successful project completion. The course combines classroom training with the practical application of the concepts learned on actual workplace problems, including the selection of the appropriate tools and application of methods. The training may be supplemented by support from an identified mentor. The course contains the following elements: Lean Thinking including the Five Lean Principles, Eight Wastes as defined by Lean and specific modules on a selection of Lean Tools & Techniques Critical Lean elements such as 6S/Workplace Organisation, Visual Management, Standard Work, Kaizen, Pull systems & Kanban, TPM & OEE, Value Stream Mapping, PIT Process Teams & Teamwork consisting of team set-up, management of team performance, coaching team members and running team meetings effectively Basics of Project Management incorporating project establishment and chartering, the project lifecycle & critical project management skills Problem Solving: The programme investigates the role of problem solving as the basis of continuous improvement, it incorporates the process improvement and problem solving A3 process. Utilising the Six Sigma framework known as DMAIC (Define, Measure, Analyse, Improve, and Control) or alternatively the Demming framework known as PDCA (Plan, Do Check, Act). The key Lean approaches such as 6S and Visual Management are incorporated in this framework which also includes a number of non-statistical problem solving tools that can be used immediately to discover the root cause of defects and other problems. 106

107 Lean Water & Energy Skillnet Lean Utilities Programme COURSE CERTIFICATION 7 Days Training and Assessment 3 Days Project Mentoring (Optional) Formal training and project work is accredited by the University of Limerick and as part of this programme participants can build their own specialist diploma in, for example, Lean or Six Sigma Marcela Gelber Ken Stockil TEL [email protected] [email protected] INNOVATION WORKS NATIONAL TECHNOLOGY PARK LIMERICK The lean utilities programme is a large scale holistic intervention developed by Central Solutions with support from the I2E2 National Competence Centre, the EPA and the University of Limerick to deliver:- Cost reduction project in resource usage per unit produced A system to monitor and verify savings delivered from lean projects undertaken Training to embed the competencies and culture necessary for sustainable lean utility management gains in the company and across its supply chain Groundwork for achievement of certification to international standards Training Day 1 Introduction to Lean and Six Sigma Sampling methodologies Define Phase Training Day 2 Measure Phase Training Day 4 Improve Phase Training Day 5 Control Phase Training Day 3 Analyse Phase 3 x Project Approval sessions Project Plan and Action Review meeting as and when required 2 x Project Management sessions Senior Management Review to Assess Emerging Issues/Approvals Presentation to Senior Management on Project and VERIFIED savings (Requirement for graduation) 107

108 Manufacturing Excellence Lean Manufacturing Tools 5 classroom days, followed by project completion over next 3 months FETAC Level 5, L22586 Raymond J. McEvoy MANUFACTURING EXCELLENCE, 12 PARK AVENUE, MAYPARK, WATERFORD, Contents of the programme include: - Value Stream Mapping Identifying Waste Material Flow 5S Workplace Organisation Standard Work & Load-Cycle time Charts Layout Team working and Chartering Improvement Cycles 108

109 Lean Enterprise Principles, Introduction 1 Day Raymond J. McEvoy MANUFACTURING EXCELLENCE, 12 PARK AVENUE, MAYPARK, WATERFORD, Lean Enterprise Principles cover the range of principles that have been found to underly the extraordinary success of many companies in being able to continuously improve the productivity of their operations, while offering improved quality products at shorter lead times. Lean Enterprise focuses on identifying the value stream and relentlessly eliminating all wasted activity from the process. Contents of the programme include overviews of: - Understanding Value Lean Benchmarks Understanding Takt Time Visual Control Standard Work Flow and Pull Built-in Quality Materials Systems 109

110 5S workplace Organisation 1 Day Raymond J. McEvoy MANUFACTURING EXCELLENCE, 12 PARK AVENUE, MAYPARK, WATERFORD, Organisation of the workplace is critical to establishing a productive and constantly improving operation, whether it be a manufacturing, administrative or service organisation. While stressing basic, relentless housekeeping, it also covers significance of regular cleaning, appropriate organisation of tools and supplies and the importance of Visual Control. Contents of the Programme include: - Description of the 5 Ss Significance of Visual Control and Visual Management Implementation Strategy Strategy to Ensure On-Going improvement 110

111 Value Stream Mapping 1 Day Raymond J. McEvoy MANUFACTURING EXCELLENCE, 12 PARK AVENUE, MAYPARK, WATERFORD, Whenever there is a product for a customer, there is a Value Stream. The challenge lies in seeing it. Once the stream is identified and mapped, it is easier to eliminate the wasted activities that consume resources unnecessarily. Value Stream Mapping is a key tool when implementing Lean Enterprise principles. Contents of the programme include: - Preparing a Current State Map Principles of a Lean Value Stream Creating the Future State Map Achieving the Future State 111

112 Mater Lean Academy Lean Six Sigma White Belt Programme Intensive 1 day Mater/UCD Lean White Belt Attendance Certificate Paula Oragano PHONE [email protected] MATER LEAN ACADEMY TRANSFORMATION OFFICE, MATER MISERICORDIAE UNIVERSITY HOSPITAL, ECCLES ST., DUBLIN 7 The Mater Lean Academy White Belt introduction to Lean Six Sigma Programme is an interactive one day Programme based and provides participants with an overview of Lean Six Sigma methodologies, Lean Six Sigma positioning roles and introduces the participant to variability. The content is based on the experiences of qualified Healthcare Professionals in Lean Centres of excellence in the USA and the UK and has developed a set of recommendations for creating effective Lean exercises for healthcare application. 112

113 Mater Lean Academy Lean Six Sigma Green Belt Programme 6 month (part time) UCD/Mater Lean Six Sigma Green Belt for healthcare with Academic Award (10 ECTS credits, NFQ level 8) Paula Oragano PHONE [email protected] MATER LEAN ACADEMY TRANSFORMATION OFFICE, MATER MISERICORDIAE UNIVERSITY HOSPITAL, ECCLES ST., DUBLIN 7 Who Should Attend Healthcare professionals who have completed the Introduction to Lean Six Sigma Programme (White Belt) with the Mater Lean Academy or another provider. Learning Outcomes On completion the student will: Understand the principles, philosophy and benefits of Lean healthcare Gain proficiency in Lean Six Sigma tools and practices Appreciate the role of cross-functional teams in the successful roll-out of Lean Distinguish between value-adding and non-value-adding elements in a process and categorize types of waste in the process Identify and complete well-defined projects that solve real issues affecting an organisation Generate sustainable improvements through active engagement of colleagues within the organisation using the Lean Six Sigma DMAIC methodology Be able to apply technical and creative tools to solve process problems within their own organisation Be able to work effectively as a leader of a cross-functional, problem-solving team Have a good appreciation of the importance of effective communication in managing organisational change Demonstrate, through successful completion of a project, that they understand the DMAIC approach and can deliver on financial targets agreed as part of the project 113

114 Mater Lean Academy Lean Six Sigma Black Belt Programme Black Belt 1 year (part time) UCD Graduate Diploma in Lean Six Sigma for Healthcare with Black Belt. NFQ Level: 9; ECTS credits: 60. Paula Oragano PHONE [email protected] MATER LEAN ACADEMY TRANSFORMATION OFFICE, MATER MISERICORDIAE UNIVERSITY HOSPITAL, ECCLES ST., DUBLIN 7 Entry requirements Healthcare professionals must have completed the Lean Six Sigma Green Belt Programme at NFQ Level 8 with the Mater Lean Academy or another accredited provider. Applicants must provide evidence that they are an active Lean Practitioner and must have the support of their Senior Line manager. Programme Objectives On completion the student will be able to: Lead Lean Six Sigma improvement initiatives as an engaged and informed Black Belt Demonstrate and teach Lean Six Sigma principles, methods and tools to optimise care delivery and support processes Utilise advanced Lean Six Sigma methodologies and tools to optimise care delivery and support processes Research and implement change in an organisation Conduct healthcare research to support, inform and evaluate Lean Six Sigma projects Manage complex Lean Six Sigma healthcare cases Demonstrate knowledge and understanding of problem-solving principles, tools and techniques to achieve Lean Six Sigma project outcomes Demonstrate the ability to analyse and draw conclusions from data through the use of analytical and statistical techniques Demonstrate, through developing and leading a project, understanding of the effectiveness of the Lean Six Sigma DMAIC methodology in healthcare Deliver added value for service users, staff and other stakeholders Demonstrate the ability to overcome resistance to change in an organisation through effective communication with key stakeholders utilising Lean Six Sigma methodologies 114

115 MCO PROJECTS Introduction to Lean Six Sigma in Healthcare 1 Day White Belt Equivalent TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 This one day training programme is designed to deliver a comprehensive introduction to LEAN Six Sigma and the key elements needed to successfully implement LEAN as part of a wider Transformational Change Programme or a stand-alone project. What is Lean and Six Sigma? Key concepts of Lean Six Sigma History of Lean Six Sigma Relevance of Lean Six Sigma in Healthcare Introduction to LSS DMAIC methodology and framework Introduction to Project Selection and Scoping Implementing LSS key elements for success and barriers to change Understanding the Voice of the Customer Motivation and Influencing techniques Required project supports and structures Project Reporting Celebrating Successes 115

116 Fundamentals of Lean for Healthcare 2 Day Yellow Belt Equivalent TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 A good understanding of the concepts of Lean Six Sigma Understand how utilisation of DMAIC can deliver sustainable process improvement The ability to recognise DMAIC tools and their application Ability to participate in process improvement teams that apply Lean Six Sigma tools & techniques The ability to leverage data for change management purposes and understand data collection techniques Understand the roles within Lean Transformational Programmes Day 1 Introduction to Lean Six Sigma concepts and methodologies DMAIC framework Value and Waste Process and Value Stream Mapping Day 2 Lean Six Sigma Projects election Team Dynamics Stakeholder engagement Core tools used in the DMAIC The Power of data Project Simulation exercise Case Studies will be used throughout the course to provide learners with practical application examples. 116

117 Fundamentals of Lean for Business 2 Day Yellow Belt Equivalent TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 Day 1 Introduction to Lean Six Sigma concepts and methodologies DMAIC framework Value and Waste Process and Value Stream Mapping Day 2 Lean Six Sigma Projects election Team Dynamics Stakeholder engagement Core tools used in the DMAIC The Power of data Project Simulation exercise Case Studies will be used throughout the course to provide learners with practical application examples. 117

118 Lean Briefing for Business Executives Half Day TEL MCO PROJECTS LTD CAPEL ST DUBLIN 1 This half day training programme is designed as a comprehensive introduction to the key elements required for the successful implementation of improvements in standalone projects or as part of a wider Transformational Change Initiative Course Outline What is Lean and Six Sigma? Key concepts of Lean Six Sigma History of Lean Six Sigma Relevance of Lean Six Sigma in Healthcare o Introduction to the DMAIC methodology and framework o Implementing Lean Six Sigma key elements for success and barriers o Understanding the Voice of the Customer Motivation and Influencing techniques Project Selection and Scoping Required project supports Project Report Outs Celebrating Successes 118

119 Lean Briefing for Healthcare Executives Half Day TEL MCO PROJECTS LTD CAPEL ST DUBLIN 1 This half day programme is designed as an introduction to the key elements required for the successful implementation of improvements in stand-alone projects as part of a wider Transformational Change Initiative. Course Outline What is Lean and Six Sigma? Key concepts of Lean Six Sigma History of Lean Six Sigma Relevance of Lean Six Sigma in Healthcare o Introduction to the DMAIC methodology and framework o Implementing Lean Six Sigma key elements for success and barriers Understanding the Voice of the Customer Motivation and Influencing techniques Project Selection and Scoping Required project supports Project Report Outs Celebrating Successes 119

120 Lean Project Implementation 5 Days Green Belt Equivalent TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 This action learning training programme will assist a project group to deliver a selected Process Improvement Project through the understanding and use of Lean Six Sigma principles. Group members will be introduced to Lean methodologies and supported in applying the tools and techniques in a workshop, action learning setting. Course Outline Module 1: Define Training Workshop Module 2: Measure Training Workshop Data Collection Period Module 3: Analyse Training Workshop Module 4: Improve Training Workshop Module 5: Control Training Workshop 120

121 Lean for Frontline Managers in Healthcare 6 Days Green Belt Equivalent TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 Frontline Managers leading improvement projects must understand the technical aspects of projects and also lead and bring out the best in their teams. This course, delivered over 6 days in a practical, action learning tutor-led style, will assist participants in accelerating their transformation agenda in a sustainable manner. Course Outline Day 1 Introduction to Lean Six Sigma + Defining your Project Day 2 Measuring Current Performances Day 3 Analyse, What s going wrong in the process? Day 4 Improve, What solutions can be implemented? Day 5 Control, Sustaining the improvements Day 6 Report-Out 121

122 Data Collection & Analysis 6 Days Green Belt Equivalent Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 This one day training programme is designed to provide an understanding of the critical techniques for data collection and an introduction to data analysis through a hands on, practical approach that demystifies statistics and equips teams with the tools to unlock the power of data. Course Outline Introduction to Lean and Six Sigma Harnessing data- The power of evidence based problem solving Types of data and measurement scales Data collection methods Sampling techniques Understanding your process performance Understanding capacity and demand Metrics and targets Data Manipulation & Graphical analysis Pareto Principle Statistical process control 122

123 5S 1 Day Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 This one day training programme is designed to provide the learning and tools to implement 5S in the workplace in order to create a cleaner, safer and more efficient work environment. Course Outline Introduction to 5S methodologies The benefits of working in an organised, efficient environment The five S elements Develop a 5S programme Prepare a 5S audit system to maintain standards Practical application in the workplace tips & techniques Generating buy-in 123

124 Lean 5S & Visual Management 2 Days Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 The five S elements The benefits of working in an organised, efficient environment Generate a structured programme to eliminate waste Prepare a 5S audit programme to maintain standards How to apply in the workplace 7 Wastes Understand the visual workplace Visual management tools Standard Operating Procedures 124

125 Value Stream Mapping 2 Days Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 This course is designed to provide an understanding of the concepts and application of Value Stream Mapping and the ability to practically apply the learnings. Course Outline Introduction to Lean and Six Sigma Mapping tools at systems level in organisation Identifying the critical value streams & aligning with customer requirements Data requirements for Value Stream mapping Value Stream Walk Mapping the current State Value Stream Pull concepts and tools Creating the ideal and Future State VSM Root Cause analysis Gap Analysis Drawing up the improvement plan 125

126 Workshop Facilitation 1 Day Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 The objective of the course is equip the learner with the tools and techniques necessary to get the very best from groups they lead for successful outcomes. Course Outline Introduction to facilitation principles and styles Working with groups - group dynamics and team behaviours Preparing & planning workshops Developing listening skills Methods to encourage participation Creative Thinking Dealing with conflict The art of decision making Closing the session Workshop materials selection Toolkit for facilitators 126

127 Process Mapping 1 Day Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 The objective of the course is to ensure an understanding of the capability and application of process mapping at different scales within an organisation in order to identify an action plan for an improvement initiative Course Outline Introduction to Lean and Six Sigma Key concepts of Lean and Six Sigma When to process map- understanding the potential and limitations of mapping Process mapping techniques and their applications Determining process scope, start and end points Mapping the current state Identifying process waste and bottlenecks Root cause analysis Mapping the ideal state Identifying the gaps Mapping the future state Developing an action plan for improvement 127

128 A3 Problem Solving 2 Days Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 This two day training programme has been designed to deliver the practical tools and working method to carry out A3 problem solving and deliver action plans for a specified problem. Course Outline Introduction to Lean and Six Sigma Principles of A3 Problem Solving Developing the Business Case Project clarification and scoping Establishing targets and metrics Mapping the current state - process mapping and analysing existing data Identifying the ideal state- Process mapping the target condition Root Cause analysis using the seven quality tools Brainstorming/ developing countermeasures Implementation planning Sustaining the improvements Development of standard work 128

129 Lean Project Identification, Prioritization & Selection 1 Day Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 The objective of the course is to ensure an understanding of the core concepts of Lean Six Sigma at a systems level and to provide the methodology and tools to prioritise and select improvement projects based on the organisation s strategic goals. Course Outline Introduction to Lean and Six Sigma principles Strategic planning for improvement Setting breakthrough objectives and measuring them against your business mission, vision and values Gathering current, future and desired project listings Project scoping and chartering Cost Benefit analysis Categorising, rating and prioritising of projects based on weighted criteria Developing a strategy deployment matrix of projects against goals 129

130 Lean Project Champion 2 Days Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 This programme has been designed to provide a comprehensive introduction to LEAN management tools and techniques that provide the infrastructure for successful management system implementation and details the critical role of the Project Champion within the improvement system. Course Outline Introduction to Lean and Six Sigma: origins, concepts and goals Key elements of LSS programmes DMAIC project structure Lean roles and responsibilities Obstacles and barriers to projects Keys to successful implementation Teams: dynamics and selection Reporting structures for embedding continuous improvement in organisations Draft company roadmap Strategy Deployment Understanding the Voice of the Customer Developing the business case, targets and metrics Project selection Project scoping and chartering Cost Benefit analysis Project management toolkit Change management methodologies and techniques Communication for project success 130

131 Lean Programme Governance 1 Day Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 This programme will provide participants with a good general knowledge of Lean principles, problem solving concepts and tools, as well as an understanding of the structures and management systems that underpin successful improvement projects. Course Outline Introduction to Lean and Six Sigma Key elements & roles within Lean Six Sigma programmes DMAIC project structure Keys to successful project implementation Organisational cultural assessment Management structures Developing the business case, targets & metrics Project selection Project scoping and chartering Cost Benefit analysis Project management toolkit Communication for project success Project certification options and reporting structures Embedding a continuous improvement ethos 131

132 Lean Led Design 1 Day Laura Magahy Programme Director Liz Martin Lean Programme Manager TEL [email protected] MCO PROJECTS LTD CAPEL ST DUBLIN 1 This is a one day training programme for healthcare management and healthcare design professionals that enables a systematic approach to design, focussing on defining, developing and integrating safe, efficient waste-free operational processes to create the most supportive patient focussed physical environment possible Course Outline Introduction to Lean Led Design The principles & key concepts Comparative with traditional models The 3P process: o Product (Conceptualisation phase) o Process (Design Phase) o Preparation (Refine phase) 132

133 Professional Development Lean Six Sigma Black Belt 18 day programme, 3 days per month over 6 months International Association of Six Sigma Certification (IASSC) Candidates who satisfy the eligibility requirements of the ASQ (American Society of Six Sigma) have the option of applying to either ASQ or IASSC for certification. Additional study will be required. Dr Paula Higgins TEL FAX [email protected] PROFESSIONAL DEVELOPMENT HEAD OFFICE SUITE 11 PLAZA 256 BLANCHARDSTOWN CORPORATE PARK 2 DUBLIN 15 The IASSC (the International Association for Six Sigma Certification) is globally recognised as a leading certifying body for championing best practices in Lean Six Sigma. This Black Belt programme is based on the IASSC Lean Six Sigma Body of Knowledge This course will equip delegates with the knowledge, skills and confidence to manage Black Belt projects. The objective of this course is to provide you with best-practice approaches to managing Black Belt projects, while preparing you, with sample questions and answers, to achieve your IASSC Lean Six Sigma Black Belt Certification. The programme covers the full Lean Six Sigma Body of Knowledge across the DMAIC framework. 133

134 Certified Lean Six Sigma Green Belt for Business 5 Days Classroom Workshop 8 Weeks post programme to complete project and assignment work for certification Lean Six Sigma Green Belt awarded by Professional Development (Accredited Training Organisation with the International Association of Six Sigma Certification, IASSC) QQI Level 5 Certificate Lean Tools (15 credits) + Note: The official QQI course title is Lean Manufacturing Tools. This programme is equally suitable for delegates from service and manufacturing backgrounds. Dr Paula Higgins TEL FAX [email protected] PROFESSIONAL DEVELOPMENT HEAD OFFICE SUITE 11 PLAZA 256 BLANCHARDSTOWN CORPORATE PARK 2 DUBLIN 15 This course combines the two proven methodologies of lean and six sigma to improve processes, deliver savings and drive continuous improvement in any business, using the DMAIC cycle. The content is over 90% lean while six sigma is introduced at a foundation level. Lean tools enable organisations to lay solid foundations to gain real process improvements. Advanced six sigma tools become more useful once first wave improvements are delivered. This practical course will equip delegates with the knowledge, skills and confidence to be able to lead green belt projects to deliver sustainable process improvements and savings. The course will equip delegates with a full suite of lean tools based on the DMAIC framework. 134

135 Six Sigma Yellow Belt On-line (elearning) Our curriculum and body of knowledge is aligned to ASQ, IAASSC and most importantly, accredited by the Council for Six Sigma Certification. John McDonald TEL +353 (0) (0) FAX CLONTARF, DUBLIN 3 Appreciate the concept of Lean Six Sigma and the benefits they can bring to process improvement Understand how the DMAIC methodology provides a best practice approach to business process improvement Evaluate the tools used in the DMAIC methodology, how they are chosen and learn how to use them within your organisation Participate in Lean Six Sigma Teams and work with basic tools Learn about the roles of Lean Six Sigma Green Belts, Black Belts and Champions A valuable stepping stone on your path to becoming a Green and Black Belt Your Redefine Lean Six Sigma Yellow Belt Certification Course Includes 10 Interactive and professionally narrated elearning modules 10 interactive quizzes 35 data sets 1 Certification Exam Tools & Templates 4 Continuing Education Units (CEU s) Your professional designation will be Lean Six Sigma Yellow Belt 135

136 Six Sigma Green Belt On-line (elearning) Our curriculum and body of knowledge is aligned to ASQ, IAASSC and most importantly, accredited by the Council for Six Sigma Certification. John McDonald TEL +353 (0) (0) FAX CLONTARF, DUBLIN 3 The Lean Six Sigma Green Belt Course is for employees responsible for resolving process problems in day to day operations or responsible for leading continuous improvements projects or teams. Our E-learning platform provides Professional elearning Lessons Comprehensive Quizzes World Class Curriculum Continual Account Access and 24 7 System Availability SigmaXL version Forum, Glossary, Internal Messaging In the course of this programme participants will learn to: Appreciate the concept of Lean Six Sigma and the benefits they can bring to process improvement Understand how the DMAIC methodology provides a best practice approach to business process improvement Evaluate the tools used in the DMAIC methodology, how they are chosen and learn how to use them within your organisation Use their knowledge and experience from within the organisation to identify key opportunities and areas for improvement Demonstrate leadership and involvement on Lean Six Sigma projects that solve real business issues Generate sustainable improvements through active engagement of key stakeholders Add value through peer mentoring and knowledge transfer Develop their role as change agents and advocates within the business Explore the roles of Lean Six Sigma Black Belts and Champions 136

137 REDEFINE Six Sigma Black Belt Online Training Our curriculum and body of knowledge is aligned to ASQ, IAASSC and most importantly, accredited by the Council for Six Sigma Certification. John McDonald TEL +353 (0) (0) FAX CLONTARF, DUBLIN 3 The Lean Six Sigma Black Belt training Course is for business leaders who are drivers of change within an organisation, responsible for resolving complex process problems or have responsibility for leading continuous improvements programmes. It is suited to senior managers in any industry who have responsibility for operational excellence. It is also suitable for Lean Six Sigma Green Belts who wish to improve their career prospects and develop their skill-sets. In the course of this programme participants will learn to Master all the facets of the six sigma DMAIC methodology Develop your analytical and problem solving skills Deliver Solutions that produce tangible business results Become an effective and accomplished project manager with the ability to deliver large scale business critical projects Use their knowledge and expertise to identify key opportunities and areas for improvement Generate sustainable improvements through active engagement of key stakeholders Add value through peer mentoring and knowledge transfer Develop their role as change agents and advocates within the business Our E-learning platform provides Professional elearning Lessons Comprehensive Quizzes World Class Curriculum Continual Account Access and 24 7 System Availability SigmaXL version About Our Online Training The Redefine Lean Six Sigma Black Belt training delivers information and exercises that will enable you to learn everything you need to know to become a Certified Lean Six Sigma Black Belt. We accomplish this through: 21 Narrated and Interactive elearning Modules 21 Interactive Quizzes 5 DMAIC Phase Tests Final Certification Exam 137

138 S A Partners Intro to Lean Thinking 1 Day (7 hours) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Introduce delegates to Lean thinking as a philosophy and the understanding customer value and a core principle of Lean thinking. Delegates participate in a Lean Process simulation to reinforce the lean principles and the 8 wastes. Waste in processes and value streams. Introduce concepts of systematic problem-solving and improvement. The use of workplace organisation and standardised work to sustain improvement. The cultural changes required in your business for lean transformation 138

139 Lean Culture & Lean Leadership 3 days in (Two Modules 2 day followed by 1 day with self-directed activity between the modules) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Introduce site management to the underlying principle of managing in a Lean/continuous improvement. Leaders will complete a self-assessment of current state of systems and behaviours in relation to lean implementation. Leaders will create an agreed roadmap based on current state Lean Maturity Assessment and desired future state over the coming 12 to 24 months. Content What is Lean Thinking? o What are the Key Principles? o What are the benefits? o Where has it been used? Understanding true Customer Value How Does this Relate to your Organisation? Why Change Can Fail Putting the Lean Principles into Practice o Achieving a Shared Vision & Strategy through Strategy Deployment o Optimising Existing Potential through Value Stream Management Putting the Lean Principles into Practice o Achieving a Shared Character through People Enabled Processes o Aligning Tools to the Business Needs o Extending from Inside to the Whole Supply Chain Benchmarking where you are on your Lean Journey 139

140 Problem Solving Overview 1 Day John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Develop capability within delegates to find solution(s) to resolve current issues using a mutually agreed standard problem solving methodology that will allow delegates to investigate route cause and implement permanent corrective actions and supporting systems. Contents Introduction to Scientific Problem solving Applying problem solving methodology to simulation exercise Introduction to standard problem solving approaches and selection of templates appropriate to the business. 140

141 Introduction to Lean Tools 3 days (3 Module of 1 day) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Introduce delegates to basic lean tools and techniques applicable to their business. Enable management team to effectively support project activity during Lean implementation programme. Contents Workplace organisation Visual Process management techniques and process performance Performance boards their use and abuse Standard Work Asset Care Pull Systems Process Changeover 141

142 Lean for Growth Strategy and KPI Deployment 3 days in (Two Modules 2 day followed by 1 day with self-directed activity between the modules) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Review and align business strategy with project and programme activity. Define Critical Success Factors to delivery of strategic business initiatives over coming 2-3 years. Review and select appropriate key performance measures to monitor progress. Review and define management process across all levels of the organisation and the effective deployment of key performance metrics through the organisation. Define effective daily weekly and monthly management processes. 142

143 Leader as Coach 2 days in (Two Modules of 1 day with self-directed activity between the modules) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Define the culture and behaviours defining a leader s ability to talk in or talk out a culture of continuous improvement within and organisation. Using Voiceprint as a tool assesses individual and group managements Voice within the business. Contents: Personal Voiceprint assessment Understanding modes of Language Introduction to coaching The leader as Coach 143

144 Big Picture Mapping 5 days (Broken into two modules of 3 days and 2 days with self-directed activity between the modules) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND In conjunction with cross functional teams, selected managers support current state mapping of key business processes to identify improvement opportunities. Team develop future state picture based on businesses strategic focus. Team assess and select vital few project activities to drive initial process improvement activities 144

145 Problem Solving & Mistake Proofing 3 days John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Develop capability within delegates to find solution(s) to resolve current issues using a mutually agreed standard problem solving methodology that will allow delegates to investigate route cause and implement permanent corrective actions and supporting systems. Contents Introduction to Scientific Problem solving Gathering and analysing data Applying problem solving methodology to simulation exercise Introduction to basis statistics Introduction to standard problem solving (A3/DMAIC) approaches and selection of templates appropriate to the business. Analyse current business issue using defined problem solving methodology. 145

146 Workplace Organisation 4 days (Two modules of 2 days separated by self-directed project activity) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Work with team to train and support implementation pilot workplace organisation /5S activity in selected work environment. Contents Introduction to workplace organisation and principles of 5S Current state review Define critical process needs Develop and implement work activity plan. Define and develop sustainment programme and processes Develop standardised systems of work 146

147 Total Asset Care 14 days (Three modules of 3 days separated by self-directed project activity 1 day project review, 4 days of milestone audit over 12 month period) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Implement pilot project activity for effective asset care programme enabled and supported by frontline staff. Contents Introduction to principle of effective asset care Current state review Define critical processes and asset care needs Review safety and environmental requirements Identify low cost no cost improvement. Identify current asset performance level measures Develop and implement work activity plan. Define and develop sustainment programme and standardised processes Develop standardised systems of work Development Front line operator asset care programmes Training in milestone auditing processes 147

148 Lean in the Office - Enabling Flow 4 days (3 day learning by doing module and 1 day review) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND With a cross functional team map current transactional process flows. Understand how to map information processes flows using the four fields mapping technique to visualize transactional process activity. Identify opportunities for improvement and select vital few project activities to support initial process transformation. Understand how to continuously improve an information process using PDCA 148

149 Big Picture Mapping 6 days (Broken into two modules of 3 days and 3 days with self-directed activity between the modules) John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND In conjunction with cross functional teams, selected managers support current state mapping of key business processes to identify improvement opportunities. Team develop future state picture based on businesses strategic focus. Team assess and select vital few project activities to drive initial process improvement activities. 149

150 Lean Culture Supervisors 1 Day John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND Introduce supervisor groups to the underlying principle of managing in a Lean/continuous improvement. Define the culture and behaviours defining a leader s ability to talk in or talk out a culture of continuous improvement within and organisation. 150

151 Understanding True Customer Value and deploying it effectively into your business 2 Days TEL FAX John Quirke (0) (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, Raise awareness of customer value as a route to business growth. Delegates introduced to process to identify and evaluate customer value. Delegates assess their own internal process in relation to the effective delivery of customer value. Delegates review case studies where focus on customer value has enable effective business growth. 151

152 Lean Six Sigma Green Belt Three modules over ten classroom days and workplace review. Between modules students are expected to complete self-directed learning and project activity. Programme include 5 days project mentoring over three month period. John Quirke TEL (0) FAX (0) [email protected] S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, Enable improvement team develop the skills associated with leading improvement interventions. Typically candidates will hold a leadership role within a function or process striving for improvement. They will therefore already have a good understanding of that work environment and its problems. Following overview and classroom exercises in the application of Lean tools, the programme focusses on building the skills to use DMAIC methodology and use of basic statistical analysis. Module 1 The Evolution of Lean/six sigma Overview Lean Tools Lean principles and Eight Wastes People The Lean Simulation Learning review and application VSM - 1 Day classroom DMAIC Problem Solving & PDCA 1 Day classroom Module 2 Implementation tools 5S & Visual Mgt ½ Day classroom ½ Day shop floor SMED ½ Day classroom ½ Day shop floor Line Flow Balance - Standard Work 1 Day Classroom TPM overview & simulation 1 Day Classroom Introduction to Data and statistical analysis Project Management Develop internal site project charters Between course modules candidates review internal process optimisation opportunities. Once charters are reviewed and verified candidates receive expert coaching in the development and investigation of their process improvement opportunity. On completion of project storyboard and learning log, candidates receive certification to Cardiff University Lean Competency System. 152

153 Lean Sigma Black Belt COURSE DELIVERY Three Classroom modules over 10 days. Project mentoring support over six month period. John Quirke TEL (0) FAX (0) S A PARTNERS LEAN CONSULTANCY LTD, DMG BUSINESS CENTRE, 9-13 BLACKHALL PLACE, DUBLIN 7, REPUBLIC OF IRELAND The Black belt programme focusses on improvements at business level and build capability among people to drive sustainability. Black belts are change agents and bring about improvements using the DMAIC methodology. This programme focusses on developing both project management and the analytical skills to an expert level. Delegates for this programme usually come with a strong functional or business knowledge ready to get this skill and focus on improvements. Contents Define: Understanding and collecting Voice of Customer (VOC) and translating into Critical to Quality (CTQ), project charter and the elements, high level process mapping (SIPOC) and use of change tools like Stakeholder analysis, SWOT. Measure: Building metrics and measure from the CTQ identified, process mapping; data types (discrete, continuous), data collection and sampling, measurement system analysis and repeatability/ reproducibility studies, base lining performance, understanding variation; process capability; calculating process sigma level; use of minitab for analysis. Analyse: Process mapping of critical areas; value-added analysis; data segmentation and stratification; target setting, hypothesis testing for significance analysis, Use of minitab for analysis. Improve: Transfer function and hypothesis testing, Design of Experiments (DOE), process capability and capability Index; Pilot project execution as proof of concept, implementation planning; use of Minitab. Control: Control charts and statistical process control; documenting the process; developing standard operating procedures and transition into operations. Knowledge tested through multiple choice and open questions. Practical application tested through one detailed case studies, a management presentation and a coaching log. 153

154 SAPPHIRE Training Solutions Green Belt in Lean [incorporating award in Food manufacturing Excellence} Overall course duration 3 to 6 months. The main portion of the project work must be undertaken only after successful completion of the on-line programme Accredited by FDQ [Food & Drink Qualifications]. NFQ Level 5 or 6 Options [Depending on output and complexity of Projects taken]. Also on European Qualifications Framework. Ger Galvin TEL [email protected] Key Focus Food & Drink sector. Training & Assessment 26 on-line Knowledge modules based around DMAIC [40% of total marks] Project(s) [60% total marks] Classroom sessions are held after successful completion of the on-line programme and are focused on projects and Lean implementation. There is also an option of having classroom sessions to support the on-line programme if a company requires this 154

155 SQT Training Ltd Lean Manufacturing Tools 4 Days FETAC Level 5 Kim Feehan TEL [email protected] CALLAN CENTRE, NATIONAL TECHNOLOGY PARK, LIMERICK This four day course is designed to give the delegates a detailed knowledge of the key tools of Lean Manufacturing such that the delegate will be in a position to help transform their organisation into a leaner and more competitive enterprise. The workshop presents the concepts, tools and techniques involved in the practical application of Lean Manufacturing Tools using a series of easy to understand modules and exercises. Day 1 Unit 1 Lean Thinking Unit 2 Takt Time and Standard Work Day 2 Unit 3 Lean Material Systems and Kanban Unit 4 Improvement Cycles Unit 5 Value Stream Mapping Day 3 Unit 6 Lean Foundations Unit 7 Quick Changeovers (The SMED System) Unit 8 Kaizen Events Unit 9 Quality, Mistake-proofing and Line Layout Day 4 Project presentations Skills demonstrations 155

156 Lean Six Sigma Green Belt Five Day Training Course & Project or Case Study HETAC - Special Purpose Award, Certificate in Process Engineering, Level 6 or 7, 10 Credits Kim Feehan TEL [email protected] CALLAN CENTRE, NATIONAL TECHNOLOGY PARK, LIMERICK This Lean Six Sigma Green Belt training course will expose delegates to the powerful tools and methodology necessary to successfully lead and contribute to DMAIC improvement projects within the organisation. SQT has two HETAC validated Green Belt programmes. This level 7 programme involves completing the five training days and an individual company based project. The level 6 course involves completing the five training days and a case study. The aim of the programme is to produce graduates who possess the pre-requisite knowledge of theory and practice of Lean Six Sigma to enable them to participate in process improvement efforts in their organisations. This includes successfully leading a Green Belt Team and contributing in a practical and value-added manner to a Black Belt Team Project. On successful completion of this programme the graduate will: Have a good understanding of a variety of graphical and team based problem solving tools and the manner in which these are combined in the process of solving well defined and narrowly scoped business problems Have a good understanding of basic statistical concepts while recognizing limits of current knowledge Be able to apply well established technical and creative tools to solve well defined and narrowly scoped process problems Be able to participate in the planning and management of well defined and narrowly scoped process engineering projects Be able to employ an investigative and data driven approach to establish the source of well defined process engineering problems Be able to identify, and plan for effective implementation of, solutions to a variety of well defined process engineering problems Be able to work effectively as a leader of a cross functional problem solving team, taking responsibility for the work of team members Have a good appreciation of the importance of effective communication in managing organisational change (Level 7 only) Demonstrate, through successful completion of a narrowly scoped process engineering project, that the learner understands the discipline of the DMAIC approach and can deliver meaningful financial and/or customer benefit for the learners employer 156

157 Lean Six Sigma Black Belt 21 days & Project HETAC Special Purpose Award, Diploma in Process Engineering, Level 8, 60 Credits Kim Feehan TEL CALLAN CENTRE, NATIONAL TECHNOLOGY PARK, LIMERICK This Lean Six Sigma Black Belt 21 day programme consists of 4 days training per month, over 5 months followed by a day of project presentations. The unique feature of this Black Belt programme is that certification is only achieved on completion of a major project, documenting application of the learning tools and evidence of the savings generated. The aim of the programme is to produce graduates who possess advanced knowledge of theory and practice of Lean Six Sigma to enable them to establish and/or take leadership roles in process improvement efforts in manufacturing or data intensive service organisations. On successful completion of this programme the delegate will: have a good understanding of advanced process statistics, including industrial designed experiments, and their application to expanding the boundaries of current knowledge within an existing, manufacturing or service industry, process have detailed knowledge and understanding of a wide range of problem solving principles, tools and techniques and the manner in which these are combined in the overall pursuit of business process improvement via Lean Six Sigma demonstrate the ability to draw conclusions from data through the use of advanced analytical and/or statistical techniques be able to confidently engage in and successfully resolve process engineering projects in both the technical and managerial aspects and communicate effectively their resolution. demonstrate, through leading a project, that the learner thoroughly understands the rigour and discipline of the Lean Six Sigma DMAIC methodology be able to apply Lean Six Sigma concepts and advanced problem solving skills learnt in a variety of contexts in manufacturing and service environments deliver significant financial and/or customer benefit for the learners employer through a proactive, investigative and data driven problem solving approach be able to research process engineering issues and solutions to issues, taking responsibility for his/her own learning in unfamiliar learning contexts be able to work independently or effectively lead a cross functional team to solve complex process engineering problems demonstrate the ability to overcome resistance to change in an organisation through effective communication with and influencing of key stakeholders 157

158 Lean Six Sigma Green Belt 5 Day Training Course & Project or Case Study HETAC - Special Purpose Award, Certificate in Process Engineering, Level 6 or 7, 10 Credits Kim Feehan TEL [email protected] CALLAN CENTRE, NATIONAL TECHNOLOGY PARK, LIMERICK This Lean Six Sigma Green Belt training course will expose delegates to the powerful tools and methodology necessary to successfully lead and contribute to DMAIC improvement projects within the organisation. SQT has two HETAC validated Green Belt programmes. Level 7 programme involves completing the five training days and an individual company based project. Level 6 course involves completing the five training days and a case study. The aim of the programme is to produce graduates who possess the pre-requisite knowledge of theory and practice of Lean Six Sigma to enable them to participate in process improvement efforts in their organisations. This includes successfully leading a Green Belt Team and contributing in a practical and value-added manner to a Black Belt Team Project. On successful completion of this programme the graduate will: Have a good understanding of a variety of graphical and team based problem solving tools and the manner in which these are combined in the process of solving well defined and narrowly scoped business problems Have a good understanding of basic statistical concepts while recognizing limits of current knowledge Be able to apply well established technical and creative tools to solve well defined and narrowly scoped process problems Be able to participate in the planning and management of well defined and narrowly scoped process engineering projects Be able to employ an investigative and data driven approach to establish the source of well defined process engineering problems Be able to identify, and plan for effective implementation of, solutions to a variety of well defined process engineering problems Be able to work effectively as a leader of a cross functional problem solving team, taking responsibility for the work of team members Have a good appreciation of the importance of effective communication in managing organisational change (Level 7 only) Demonstrate, through successful completion of a narrowly scoped process engineering project, that the learner understands the discipline of the DMAIC approach and can deliver meaningful financial (target 30k p.a.) and/or customer benefit for the learners employer 158

159 Tecknic Performance Leaders Ltd Operational Excellence TEL Customised per training needs analysis Courses to International CIPD, 6 Sigma, Lean and Goldratt Institute standards TECKNIC PERFORMANCE LEADERS LTD 403 CLONTARF ROAD, DUBLIN 3 Level 1: Beginner Level 2: Practitioner Level 3: Champion In the following areas of operations excellence. Process Lean, TOC, Six Sigma, Supply Chain management, TQM. People Employee Relations, Performance & Change Management to CIPD standards, Front Line Supervisory Training Product Systematic innovation techniques, i.e. TRIZ 159

160 Trigraph Professional Services Business Performance Improvement - Executive Briefing Half day Course based on the ASQ Body of Knowledge. No certificate issued. Catherine Hutton, Deirdre Murray, Jim Maher TEL [email protected] TRIGRAPH PROFESSIONAL SERVICES, 12 LOWER HATCH STREET, DUBLIN 2, The world is a tougher place today! We all have to deliver more with less! Budgets are being cut - yet outputs are expected to improve. Successful organisations today need to ensure that their business operations and projects are aligned properly with strategic organisational goals. And the world is changing more rapidly today than ever before! How do we organise our business processes and projects for optimum effectiveness in this scenario? The answer is - it isn't easy - but the returns are huge in terms of business value for those who can get it right. This briefing will present delegates with an understanding of the current state-of-theart business processes improvement methodologies. We will show you how to approach Business Process Improvement in order to guarantee a successful outcome and make a meaningful impact on the performance of the organisation. 160

161 Lean Six Sigma Introduction (Yellow Belt) 2 Days Course based on the ASQ Body of Knowledge. Trigraph certificate issued. Catherine Hutton, Deirdre Murray, Jim Maher TEL [email protected] TRIGRAPH PROFESSIONAL SERVICES, 12 LOWER HATCH STREET, DUBLIN 2, This Lean Six Sigma Introductory course is primarily aimed at Management within an organisation who are about to embark on, or who have recently commenced, a Lean or Six Sigma business improvement initiative. It is a useful course for bringing the company s Management Team to a common understanding of the capabilities, goals and objectives of a Lean Six Sigma Program. On this two-day Lean Six Sigma Introductory course participants will learn about Six Sigma, Lean principles and the practical application of these tools and techniques, as well as how they can actively direct, manage and participate in these programs. 161

162 Lean Six Sigma Green Belt Certificate 6 Days Course based on the ASQ Body of Knowledge. Trigraph certificate issued. Catherine Hutton, Deirdre Murray, Jim Maher TEL [email protected] TRIGRAPH PROFESSIONAL SERVICES, 12 LOWER HATCH STREET, DUBLIN 2, The Six Sigma Green Belt is a specially trained team member within his or her functionspecific area of the organisation. This focus allows the Green Belt to work on small, carefully defined Six Sigma projects, which require less than a Black Belt s full-time commitment. Our Green Belt Training provides participants with strong problem-solving skills, with an emphasis on the DMAIC (Define, Measure, Analyse, Improve and Control) model. The Green Belt has two primary tasks: first, to help successfully deploy Six Sigma techniques, and second, to lead small-scale improvement projects within their respective areas. In a support role, Green Belts can do much of the data-gathering analysis in support of a Black Belt project. On the Green Belt course you will learn how to use many of the Six Sigma problem-solving methods and statistical tools to contribute to the success of your organisation. On this six-day Six Sigma Green Belt course participants will complete a practical business improvement project and pass a written multiple choice examination. 162

163 Lean Six Sigma Black Belt Certificate 16 Days Course based on the ASQ Body of Knowledge. Trigraph Certificate issued. Catherine Hutton, Deirdre Murray, Jim Maher TEL TRIGRAPH PROFESSIONAL SERVICES, 12 LOWER HATCH STREET, DUBLIN 2, This is training programme is designed to lead the attendees through the Lean Six Sigma methodology focusing on DMAIC (Define, Measure, Analyse, Improve and Control). The Course is recommended for all those in an organisation who will lead medium / large projects and who will act as coaches or mentors to Green Belts and Yellow Belts. It is suitable for managers, internal consultants, change agents, project managers, team leaders, business improvement leaders or facilitators. Objectives Understand Lean Six Sigma methodology and DMAIC. Understand how to use the most important tools in DMAIC phases. Identify sources of waste and variation within the business. Execute complex projects successfully. Use Lean Six Sigma as an efficient and effective cost reduction strategy. 163