ITCS Information Technology Computing Services

Transcription

1 Yar in Rviw Accomplishmnts, Rflctions Futur ITCS Information Tchnology Computing Srvics

2 g inud our stron CS). W cont (IT s w ic vi rv R S omputing This Yar in A Mssa in our stat. nology C ving logy ladrs rmation Tch no fo In ch r t a rapidly vol fo t s os t s m c in suppor th for b a succ fa thr on d ga w as ov y s pr sit r ng r ar n l iv Last y tiv man th chal Carolina Un in a collabora ids insight in sitioning East ov d po pr at r so n al op tio t di tra ccsss bu consciously mnts our su ar, w hav vision. not only docu ughout th y ro Th univrsity s th ic y. sit ith r w ing univ as a stratg alignmnt r su n xp strat our valu rts fo on f m l d na To tio. tu ss sti r in s: our progr support for ou stratgic goal d not impd ivrsity s fiv past yar di un th th t r, n ch nm ro Th Arts, Cultu ivs within a financial nvi ar nology initiat C y ch lth Th rstrictiv lit t a y ua k H Q s ht th port highlig Economic partnr, our r nd Mdical Community g th ECU a Education for y ur nt C Nw p Th Ladrshi Univrsity Prosprity in th East a Innovation Lif t gthr th which brough, s ic rv am S t g omputin cohsiv A fw nology C S, crating a ting within ITC formation Tch In pu ith om th support w C r h fo ic ac c m h Acad admic Outr ralizd rsour nt ac Ac r c ng ut a gi O rs r ic f M adm as ics both Ac ating ths ar valuabl srv ialists. Consolid c sp gy lo no n tch mail systm. informatio d all-in-on ov pr im U. an EC ith atd Skydriv studnts w tchnology at at quips our at, intgr th ch in Liv ilk bu lo s, ut s ail addr l Microst O rsonalizd -m studnt -mai inbox, mor p r Upgrading rg la h uc m hav a ation Studnts now gncy inform d sharing fils. icating mr an un g m m rin co s r fo. spac uctur systm vital ntwork infrastr y-notification y xisting VoIP ad an mrgnc r ith al w s th pu r m th ca in th coming mthods ov Equipping gic prioritis ff in a varity at sta str d g in an w, llo lty on th fo studnts, facu by focusing ional xcllnc at r op n datio upon our foun W will build yar: nding modl tion th IT fu Implmnta an s IT stratgic pl th campu Compltion modl govrnanc th nw IT n tio ta n rtunitis m Impl synrgy oppo is yar: tify potntial n id s c nal prioritis th ur ibutd IT rso wing opratio str llo di fo th w vi on s R n focu organizatio th way for th s v pa ill w s i rit istrativ srvic ic prio ic admin m Ths stratg ad ac logis in orking tchno social ntw Intgration stm upgrad n applications staff -mail sy t rtntio n tm ui cr Faculty r d studnt anagmnt an cations nrollmnt m rgncy notifi n tio ta n nhanc m s Implm ic rv s ECU s mobil g th goals m for improvd forc in mtin antnna syst ng an s ivi dr pu n a m io b ut ca ib Distr inu build S continus nt ITC co s, n c ca ur w so us r ring which fficint mic yar, du tchnology a nw acad d ar. rw ty fo rsi With innovativ g in iv look Carolina Un ctions. W ar llnc East c x stratgic dir th t or rships supp xtrnal partn ffi c r In fo rm at io n O In t rim C hi f sss includ: worthy succ our most not

3 Contnts 4 Education for a Nw Cntury 6 Th Ladrship Univrsity 8 Economic Prosprity in th East Information Tchnology Computing Srvics plays an intgral rol in nabling ECU studnts mov up th valu chain lad a nw ra global coopration as twnty-first-cntury larnrs. Through our on-th-job training studnt mploys, onlin larning opportunitis, faculty staff sminars, partnrships with fllow highr ducation institutions, ITCS prpars strong ladrs for our stat nation. Information Tchnology Computing Srvics plays a lading rol in th conomic prosprity astrn North Carolina. Infrastructur improvmnts all kinds ar bing mad mt th nds ECU s ducation, rsarch, businss partnrs. 10 Halth Car Mdical Innovation 12 Th Arts, Cultur, th Quality Lif 14 Information Tchnology by th Numbrs ITCS works diligntly with ECU s Division Halth Scincs surrounding astrn North Carolina halth car providrs assist with idntifying, implmnting, maintaining th most ffctiv tchnology solutions. To nsur that ITCS is proprly alignd captur growth opportunitis, w mad important organizational changs this past yar furthr promot th univrsity as an arts cultural cntr, continually nhanc th quality lif our faculty, staff, studnts, alumni.

4 Education for a Nw Cntury Globalization is making th world a mor intimat plac challnging th highr ducation systm as nvr bfor. Information Tchnology Computing Srvics plays an intgral rol in nabling ECU studnts mov up th valu chain lad a nw ra global coopration as twnty-first-cntury larnrs. Our broad tchnology srvics, rsourcs ols rach all studnts, faculty staff, rgardlss location. 1) W administr larning platforms that provid a vhicl dlivr high quality ducation. Our larning platforms Blackboard, Moodl, Cntra Mdiasit incras accss whil nsuring a collaborativ, intractiv, ngaging larning xprinc for studnts on campus at a distanc. Both Blackboard Mdiasit wr upgradd this past yar nwr vrsions that provid additional improvd faturs. ECU manags th largst Blackboard systm all th UNC campuss with 6,800 cours sits. Rcnt invstmnts in disastr rcovry businss continuity solutions provid 24x7 accss with minimal disruption studnts faculty. 2) W continu nhanc our currnt classroom tchnologis provid additional spacs that accommodat digital connctions support nwr tchnology. ECU boasts approximatly 400 tchnology-nhancd rooms spacs, including th Goldn Corral Culinary Cntr, a stat--th-art kitchn lab in th Collg Human Ecology. W ar intgrating additional tchnologis in nhancd classrooms furthr our ability monir track usag quipmnt. Th School Dntal Mdicin Family Mdicin / Monk Griatrics Cntr ar slatd rciv tchnology nhancmnts this upcoming yar. 3) W driv th Global Classroom, a stat--th-art taching larning cntr that supports Intrntbasd vido confrncing othr collaborativ ols. Th Global Classroom xps our distanc ducation programs incrass accss cours contnt. Th Global Classroom also provids xprincs for studnts intract with divrs culturs backgrounds, prpar studnts compt in th global conomy. This past yar, w linkd ECU s Global Undrsting Initiativ with 24 partnr univrsitis in 18 diffrnt countris via vido tlconfrnc. 4) W quip studnts, faculty, staff both nar far with Intrnt-basd ols stwar products thy nd accomplish thir acadmic, rsarch, businss goals. ECU s Stwar Download Cntr provids our univrsity community scur quick accss licnsd stwar packags, such as th Microst Offic suit, SPSS SAS statistical stwar, Camtasia scrn-rcording stwar, among many othrs. Mor than 14,000 stwar products/licnss wr downloadd through th Stwar Download Cntr this past yar. 4

5 Our Virtual Computing Lab (VCL) provids studnts Th ACE Initiativ is a collaborativ ffort among accss a varity stwar ndd for class ITCS, Dowdy Studnt Srs campus collgs assignmnts projcts at no cost. Studnts choos schools aid in studnts computr slction mak a rsrvation or log on immdiatly th configuration procss. ACE spcializs in both Lnovo VCL from any location, 24 hours a day, 7 days a wk. (formrly IBM) Appl warranty rpair. Studnts This past yar, mor than 13,000 stwar rsrvations who purchas Lnovo Appl computrs through wr mad by ECU s studnts using ECU Dowdy Studnt Srs rciv th Virtual Computing Lab, logging spcial ducational discount Our broad tchnology narly 24,600 hours. Studnts, pricing. Each yar during rsidnc faculty staff rly on our Wb hall mov-in wknd, ACE srvics, rsourcs publishing, survy, collaboration, supplmnts its staff, locations, fil srag/sharing ols ols rach all studnts, hours opration provid facilitat group xchang idas, adquat covrag for studnts rsarch, acadmic work. conncting th univrsity faculty staff. ntwork nsur studnt 5) W fr ECU studnts rliabl computrs mt univrsity scurity hardwar, stwar, support srvics through th rquirmnts protct our ntwork its community ACE Studnt Computing Support Cntr in two locations usrs. This past yar, ACE srvicd ovr 6,000 Main Campus th Halth Scincs Campus computr rpairs. throughout th acadmic yar. 5

6 THE LEADERSHIP UNIVERSITY 2) W fr flxibl onlin larning opportunitis supplmnt classroom instruction strngthn xtnd staff skills. Through our partnrship with Microst, w ar abl fr ECU studnts, faculty, staff mor than 1,400 hours in-dpth ficial Microst E-Larning. Th cours collctions availabl focus on Applications (Word, Excl, Projct), Systms (Windows XP, Windows Vista), Srvrs (Windows Srvr, Exchang, SQL), prpar individuals for crtification xams. Our partnrship with SAS nabls us nroll individuals in fac--fac courss, instrucr-ld Liv Wb sssions, or -courss that accommodat busy schduls. Today s graduats ntr an incrasingly globalizd world in which tchnology plays a vital rol. Thy must b good communicars, as wll as grat collaborars. Th nw work nvironmnt rquirs rsponsibility slf-managmnt, as wll as intrprsonal projct-managmnt skills that dm tamwork ladrship. Through our on-th-job training studnt mploys, onlin larning opportunitis, faculty staff sminars, partnrships with fllow highr ducation institutions, ITCS prpars strong ladrs for our stat nation. 1) W provid our ddicatd studnt mploys with valuabl ducational xprincs in spcializd tchnology filds prpar thm for maningful carrs. hardwar diagnostics rpair, Studnt Hlp Dsk, administrativ, classroom tchnology computr lab support positions. In ths rols, our studnts gain valuabl on-th-job xprinc projct-managmnt skills thy apply futur carrs. In rturn, ITCS bnfits from thir shard xprtis tim assisting staff in th dvlopmnt Wb-basd applications; quipmnt distribution, maintnanc, rpair; cusmr support. on such studnt mploy who rcntly arnd a Bachlor Arts in Computr Scinc whil working with our Stwar othr campus ntitis fr ngaging sminars on businss applications taching larning ITCS currntly mploys studnts in programming, Notably, 3) W collaborat with th Cntr for Faculty Excllnc Dvlopmnt Srvics tam, accptd a full-tim staff position with ITCS arlir this yar. During his studnt mploymnt, Our tchnology spcialists partnr with faculty dpartmntal tchnology consultants fr sminars dmonstrating th ffctiv us tchnology promot intractiv studnt larning, richr classroom rsarch collaborations, gratr productivity in th workplac. This past yar, our sssions focusd on using blogs in ducation, building cours matrials in Scond Lif, using Cntra W ar abl fr communicat in onlin courss, ECU studnts, faculty, using Camtasia Mdiasit, virtual computing, staff mor than 1,400 solutions, social hours in-dpth ficial Microst E-Larning. h contributd, or dvlopd singl-hdly, svral significant cubic solutions that ar in production day. tchnologis produc ladrs in a rang filds. capturing cours contnt survy mdia ols, mobil dvics, using Microst Outlook ffctivly, Wb accssibility. faculty from In addition, various dpartmnts 100 collgs attndd Quick Start Onlin Taching workshops.

7 Th 2009 Tchnology Think-in providd an intractiv xciting nvironmnt for faculty ntwork prsnt th latst gratst taching with tchnology tchniqus, whil ncouraging othr faculty think about ways thy can nhanc thir courss. Th 2009 Think-In faturd 40 prsntations givn by ovr 80 faculty, with a tal just ovr 300 participants. 4) W partnr with UNC Gnral Administration (GA) fllow highr ducation institutions xtrnal organizations across th stat nation shar our xprtis collaborat on tchnology dvlopmnt. Council on Aging, Family Support W dvlopd a protyp procring ITCS prpars strong Hous Eastrn North Carolina at systm for UNC Gnral Administration ladrs for our stat Grnvill. Ovr 75 faculty, staff (GA) that will allow procr rgistration studnts attndd donatd 50 pints a studnt procr sarch for all nation. blood. Th Ladrship Committ UNC campuss. Furthrmor, ovr th also sponsord two Eat Smart, Mov Mor, Wigh Lss past yar, w consultd with nin fllow univrsitis sssions for ITCS staff this past spring. Twnty-thr individuals xtrnal agncis provid guidanc on pics including attndd ach motivational sssion that ncouragd thm implmnting VoIP tchnologis, spcifically IP call cntrs; mak smartr choics about ating physical activity. mrgncy rspons systms; disastr rcovry stratgis. W hostd visits from svral North Carolina univrsitis during which ITCS providd dmonstrations shard information about th cor dploymnt/dsign staffing ECU s Hlp Dsk call cntr, our Mdiasit implmntation, tchnologynhancd classroom quipmnt managmnt, Citrix, our Cntricity application. Through rprsntation on committs such as th NCREN Mmbr Advisory Council (MAC) Committ, NCREN Ntwork Srvics Oprations Committ (NSOC), MCNC Collaborativ, UNC Gnral Administration Ntstudy Committ, our highly-skilld staff shar thir xprtis through collaborativ mtings discussion forums, contributing statwid tchnology advancmnts. Ntwork, th Ronald McDonald 5) W sponsor srvic activitis that connct our univrsity community surrounding astrn North Carolina communitis with non-prit organizations. Th ITCS rcntly Ladrship coordinatd Committ a succssful Community Fair Blood Driv that introducd ECU th Grnvill community mor than 25 non-prit organizations, including th Amrican Cancr Socity, Childrn s Hom Socity North Carolina, Grnvill Community Shltrs, Pitt County 7

8 Economic Prosprity in th East Information Tchnology Computing Srvics data from xtrmly costly high prformanc srag plays lss xpnsiv mid-tir srag whn appropriat. Using a lading rol in th conomic srag virtualization for scondary copis mission- prosprity astrn North Carolina. critical data can potntially sav th univrsity $500k Infrastructur improvmnts all kinds through cost avoidanc. Furthrmor, w ar in th ar bing mad procss transitioning an improvd mt th nds ECU s ntrpris solution using ducation, rsarch, Symantc Purdisk that will allow us businss partnrs. W st continu protct critical univrsity committd our data in a cost ffctiv mannr by tchnology rsourcs availabl minimizing multipl copis th sam making support strngthn K 20 ducation in Grnvill data. its surrounding communitis. Ths rsourcs includ our ntwork, communications tchnologis, programs, th xprtis our highly-skilld staff administration. 1) W mpowr our univrsity community astrn North Carolina partnrs with a scur rliabl ntwork that conncts usrs collaborating on ducational, outrach, rsarch initiativs. This past yar, th univrsity ntwork undrwnt stwar upgrads strngthn th barrir against scurity attacks provid bttr capabilitis for nd--nd quality srvic (QoS) support. Cisco Clan Accss has bn upgradd th latst vrsion support nw oprating systms provid scurity postur assssmnt nabl a mor scur ntworking nvironmnt. Furthrmor, ITCS implmntd nxt gnration fibr connctivity in th tchnology data cntr. A modular plug play dsign was installd so that nw srvr connctions can asily b mad with stard inxpnsiv cabls. 2) W invst in innovativ tchnologis that mitigat risk. Using a Univrsal Volum Managr product, ITCS xpd our implmntation srag virtualization crat a multi-tird srag systm. Virtualization srag allows ITCS migrat 8 backup 3) W crat a strong, sustainabl futur for th East by sharing bst practics with our prs who lad, manag, us information rsourcs shap stratgic dcisions at vry lvl.

9 Through rprsntation on confrnc committs such as a rsourc in th dvlopmnt showcasing as EDUCAUSE UNC CAUSE, w promot th intllignt collaborativ ols hisrical achivmnts. us information tchnology in th K-20 community, in rsarch ndavors, bhind th scns. This past yar, our staff submittd proposals accptd for prsntation at a varity confrncs, including th 2009 EDUCAUSE National Confrnc, 2009 Saba Summit, 2009 North Carolina Distanc Larning Association Confrnc, 2009 SIEC-ISBE (Intrnational Socity for Businss Education) Confrnc in Colchstr Engl. Furthrmor, in support ECU s lading rol in distanc ducation, our tchnology spcialists collaborat with North Carolina s community collg systm, th univrsity systm, NC Virtual Public Schools th privat scr shar bst practics in onlin larning nvironmnts. This past yar, w dvlopd an onlin systm for th Voluntr Srvic Larning Cntr nabling administrars manag th voluntr work thir voluntrs with partnr agncis. This systm hlps administrars rport voluntr hours manag thir rsourcs mor ffctivly, crating strong rlationships gratr valu in th community. Using tchnology highlight crat larning ols cntrd on rgional hisrical achivmnts, our multimdia spcialists providd multimdia support for th WORLD ALOFT wbsit ( which contains a rich array phographs, othr 4) W provid th tchnology infrastructur host onlin matrials on th xprincs th Wright brothrs in confrncs both on th ECU campus byond. As a srvic th univrsity, w managd confrncs multipl using th onlin NING platform combind with Cntra or th Global Classroom for liv prsntations. Ths onlin confrncs providd a vnu host vnts that would not hav othrwis bn possibl givn our currnt budgt situation. During th yar w dsignd managd th confrnc platforms, as wll as providd tchnical assistanc. Our onlin confrnc srvics providd high quality, intractiv confrnc xprincs ovr 500 faculty staff on our campus in our surrounding rgion. Th confrncs includd th ECU Driv-In Confrnc for NACADA; ECU Community Collg Transfr Confrnc; Haling Traditions Nursing Confrnc; E-Safty Symposium. 5) W strngthn our rlationships with th community businss partnrs 9

10 Halth Car Mdical Innovation Tchnology is a vital ol in th pursuit dlivr th bst possibl patint car. ITCS works diligntly with ECU s Division Halth Scincs surrounding astrn North Carolina halth car providrs assist with idntifying, implmnting maintaining th most ffctiv tchnology solutions. From strngthning th cor infrastructur, installing srvicing quipmnt, providing timly information, ITCS has th knowldg, xprinc, staff support our rgion s mdical systms. 1) W collaborat with ECU s Division Halth Scincs surrounding astrn North Carolina halth car providrs implmnt stat--th-art mdical tchnology systms improv patint car. W assistd Pitt County Mmorial Hospital s Halth Information Srvics with implmnting th HalthSpan lctronic mdical rcord systm this past yar that is improving docrs ability trat track thir patints. HalthSpan is valuabl in myriad ways for ECU. It 10 improvs patint car by giving docrs instant accss information about any car patints hav rcivd at UHS hospitals. Th systm also maks rgistration schduling asir mor fficint. HalthSpan s ducational valu is also vidnt th hundrds mdical studnts at Brody rsidnts training at ECU PCMH nd xposur th latst tchnology availabl clinicians, which th advancd HalthSpan systm provids. HalthSpan allows physicians s rcords all car administrd in usr facilitis, including prscriptions, procdurs, diagnostic imags tst rsults, is dsignd alrt clinicians whn thy r prscribing drugs thir patints ar allrgic or ordring duplicat procdurs. 2) W build upon our partnrships with ECU s Division Halth Scincs provid advancd, unifid communications tchnologis. A rcnt tlphony agrmnt with Halth Scincs snior ladrship is paving th way for a samlss voic ntwork with a consistnt dialing plan that will span th ntir campus. As part this agrmnt, w will lvrag th Main Campus Voic ovr IP (VoIP) phon systm, which routs an avrag 38,000+ calls pr day, liminat duplicativ oprations. Th rsulting campus voic ntwork will b built upon th most rcnt stwar production quipmnt as th Communication Managr Srvrs, IPCC Srvrs (Call Cntrs), Mting Plac Exprss srvr, Emrgncy Rspondr, Fax Srvrs wr all upgradd th latst vrsion thir rspctiv stwar suits ovr th past yar.

11 Notably, onc a unifid campus voic ntwork is in plac, Our tchnology spcialists rspond quickly assistanc th Halth Scincs campus will b abl participat rqusts from faculty staff taching in tchnology- fully in th univrsity s mrgncy notification systm. nhancd classrooms minimiz intrruptions intgral instruction tim. ECU mdical studnts rly on our 3) W upgrad cor infrastructur quipmnt install data assistanc configuring mobil dvics connct th ports in stablishd nw mdical clinics buildings univrsity ntwork larning th many faturs ths on th Halth Scincs campus. W rcogniz th vital nd for a robust rliabl ntwork, consistntly rsarch implmnt infrastructur upgrads improvd procsss Tchnology is a vital ol in th pursuit dlivr th bst possibl patint car. nsur ntwork intgrity improv ntwork uptim. As ECU grows its nrollmnt xps its campuss, ITCS quips nwly-constructd buildings clinics with data ports provid ntwork connctivity. This past yar, w installd data ports in multipl locations th Nurosurgical Spin Clinic, Goldn Living Cntr, Dntal School Modular Unit, 1914 Wst Arlingn Boulvard, Drmalogy Clinic (Washingn) on th Halth Scincs Campus in our nighboring wn Washingn. Ths additions, along with othr upgrads, hav incrasd our dployd port count by approximatly 800 ports, which brings ECU s tal data port count approximatly 33,000 for Main dvics. W manag th Mdical Studnt Tchnology Cntr quippd with computrs printing stations that studnts tak advantag accss ndd stwar complt courswork. Our staff also manag training facilitis quippd with wirlss lapps dskp computrs in th Brody School Mdicin in which thouss halth car practitionrs larn th HalthSpan systm othr ssntial tchnologis. W provid hardwar stwar troublshooting support through in-prson fild visits th us rmot connction stwar. Through faculty, staff studnt orintations, w dlivr information about our tchnology srvics, rsourcs ols most vital th succss th mdical community. Campus th Halth Scincs Campus. Furthrmor, w rconfigurd mission-critical tchnology quipmnt installd 484 nw workstations in ECU s rlocatd mdical clinics cntrs, including Brody Modul C, th Goldn Living Cntr, Nurosurgry, accomplishing our goal minimizing disruption srvics staff productivity. 4) W rigorously valuat invst in products that strngthn th univrsity s privacy procsss tchnologis. This past yar, w valuatd -mail ncryption products idntify th most ffctiv ol guard confidntial information xchangd among our community usrs, primarily thos in th mdical fild, against th vrincrasing numbr malicious attacks privacy invasions. W purchasd a product that provids a scurity solution that is asy for physicians othr mdical prsonnl us, that facilitats th sharing information among Brody School Mdicin docrs, ECU Physicians staff, patints, xtrnal businss partnrs through ncryptd -mail channls. 5) W dlivr an xcptional lvl tchnology support Halth Scincs Campus faculty, staff, mdical studnts. 11

12 Th Arts, Cultur, th Quality Lif was dvlopd provid administrars a cntral portal snd out campus mrgncy alrts. Administrars can snd mssags targtd outdoor spakrs, -mail lists, LCD displays locatd in buildings, fic IP phons, th ECU Wb sit. This significantly rducs th amount tim it taks administrar s snd out mssags ach th systms. With th full mrgncynotification systm now in plac, th univrsity has th ability communicat mrgncy information throughout campus To nsur that ITCS is proprly alignd captur growth opportunitis, w mad important organizational changs this past yar mrging Acadmic Outrach Acadmic Computing fully intgrat tchnology solutions that bttr position ECU as a tchnology ladr promoting th univrsity as an arts cultural cntr, continually nhancing th quality lif our faculty, staff, studnts, alumni. Through this mrgr, ITCS gaind managmnt th Global Classroom, as wll as highly-skilld tchnology staff spcializing in th dvlopmnt multimdia instructional rsourcs complmnt a broad rang ECU in a varity mthods ovr th alrady xisting VoIP ntwork infrastructur. 2) W dvlop high-quality multimdia rsourcs complmnt faculty instruction futur tachrs ladrs. In collaboration with instrucrs in ECU s Collg Allid Halth Scincs, our tchnology spcialists ar dvloping a sris vidos dmonstrating training ITCS is committd tchniqus for taching th principls ndd for proprly training ldrly dtrmining drivrs. Ths vidos highlight th implmnting th most actual ECU studnts in training, our faculty, staff, studnts. ffctiv tchnologis will b intgratd in two distanc ITCS is committd dtrmining procsss ducation courss that also fatur improv campus safty. highway guidlins, laws, rgulations, cours curricula. 1) W invst in solid tchnologis stratgis that nsur th safty implmnting th most ffctiv tchnologis procsss improv campus safty. Most rcntly, w compltd th indoor outdoor notification systm 195 intrnal spakrs locatd throughout all th studnt rsidnc halls 12 stratgically-placd outdoor Carfit Training program, which shows th Eldrly Evaluation procss, multimdia moduls basd on fdral currnt rsarch. In addition th two distanc ducation courss, w ar dvloping a Wb sit for th Rsarch for th Oldr Adult Drivr Initiativ (ROADI). A scond multimdia projct, Moduls spakrs. W also installd courtsy phons in th studnt Addrssing Spcial Education Tachr Education rsidnc halls. Th Emrgncy Notification Portal Systm (MAST), focuss on important pics in spcial ducation 12

13 courss prssional dvlopmnt activitis for ducation programs. From th univrsity s nw studnt tachrs. Ths moduls will includ a varity -mail systm with a largr inbox built-in chat, activitis including vidos, simulations, as wll as txtual lctur prsntation rcordings availabl for information. Th first modul on Univrsal Dsign in viwing 24x7, our Virtual Computing Laborary that Larning will srv as a protyp for approximatly 40 frs stwar ndd complt cours projcts, othr moduls. our larning platforms that dlivr cours matrials facilitat communication btwn studnts 3) W dvlop ols nhanc th quality lif our instrucrs, ITCS provids th tchnology our studnts studnts by incrasing larnr accss ducation. nd, whn thy nd it, for acadmic succss. OnSp Mobil was rlasd in arly Novmbr 2009 as th first mobil-spcific campus portal in th UNC systm, gaining momntum during arly 2010 whn studnts rturnd for th spring 2010 trm. Sinc that tim, ovr 3,000 studnts rgularly us OnSp Mobil chck thir cours grads, cours schduls, schdul appointmnts with thir advisr, accss Slf Srvic Bannr, mor. This accss incrass th availability information srvics, thus nabling studnts gratr flxibility improvd quality lif. 4) W promot cultural xprincs for studnts, faculty, staff through th availability collaborativ ols. W fr a rich array ols incras collaboration promot communication among our campus constitunts around th world. Vido confrncing on th dskp in tchnology-nhancd classrooms, Wb confrncing ols such as Cntra incras accss popl information around th glob. Through th us blogs, wikis, othr vido straming solutions, w ar abl crat an nvironmnt whr communication is asy th ols ar transparnt, nabling usrs focus on larning collaboration rathr than th tchnology. 5) W inspir nontraditional distanc ducation studnts through our support tchnology nhanc onlin taching larning. W rach out ECU s onlin larning community through multipl multimdia rsourcs that introduc studnts th campus virtually highlight th wid rang tchnologis availabl through our distanc 13

14 Information Tchnology by th Numbrs Our studnt computr lab tchnicians compltd mor than 6,500 tickts assisting studnts with thir computing printing nds. W quippd twnty-four classrooms with nw tchnology w will complt twnty-six mor nw rooms by th bginning th fall smstr. Th ECU Wb sit ( avragd 70 million pag viws this past yar from mor than 33 million visirs in 207 countris. During th acadmic yar, approximatly 2,450 nw Mdiasit prsntations wr capturd viwd ovr 55,000 tims by multipl collgs across campus, including Collg Allid Halth Scincs, Collg Businss, Collg Nursing, Collg Human Ecology, Thomas Harriot Collg Arts Scincs, Collg Education. ITCS traind supportd mor than 50 faculty using Camtasia scrn-rcording stwar captur cours contnt supplmntal matrial during th yar. ITCS supports an avrag 472 sssions monthly through Cntra, th univrsity s virtual classroom nvironmnt, with 470 faculty accounts approximatly 10,000 studnts. ITCS is currntly supporting narly 1,000 WordPrss blog usrs. Fiv hundrd blogs hav bn cratd for courss, projcts, dpartmnts as a way shar information with othrs. ITCS tchnology spcialists dlivr information campus through blogs focusd on mobil computing, tchnology tips, classroom tchnologis. ITCS is currntly collaborating on svral pilot projcts: 14 iwbfolio, a stwar platform that allows studnts crat thir own lctronic portfolios. Sinc spring 2010, mor than 800 studnts bgan using this ol, many othr units ar in th procss adopting iwbfolio for lctronic portfolio purposs. Yammr, a microblogging ol usd by many.du s fortun 500 companis around th world. ECU s currnt Yammr ntwork has 1,928 mssags, 266 mmbrs 23 groups. Pollvrywhr, an Audinc Rspons Systm usd by studnts carrying cll phons for thir classs at ECU. During spring smstr 2010, th Collg Arts Scincs dcidd mak rcommndations for a on clickr systm hlp rduc cost th studnts. W hav cratd a campus-wid policy Wb sit that will numrat track policis, ruls rgulations through th approval, implmntation chang procss.

15 ITCS rplacd its original onlin survy solution with Qualtrics in March Sinc thn, 382 survys hav bn cratd by mor than 258 usrs. ECU faculty staff ar using mor than 360 SharPoint sits organiz xchang information, shar rsarch, collaborat on committs. Approximatly 1,912 Wb sits hav bn dvlopd in ECU s contnt managmnt systm, CommonSpot, by 585 contriburs across th univrsity. ITCS s Vido Up ol was usd in 40 classs with mor than 400 vidos bing convrtd. Thr hundrd svnty-svn tchnology spcialists at ECU rspondd approximatly 45,262 Hlp Dsk srvic rqusts through th univrsity s onlin systm, TchExcl. fforts, w ar using nw tchnologis this yar that nabl us turn f classroom systms at 11:00pm cut down on rooms bing lft on whil not in us ovrnight. W compltd 13 Scond Lif projcts for courss ranging a numbr programs, including Businss Information Tchnologis Education, Sociology, Hospitality Managmnt, Counslor Adult Education, among svral othrs. Whn using th onlin ECU phonbook, you can find th location a prson or dpartmnt by slcting th map icon. W hav cratd a Googl map databas that includs tchnology-nhancd classrooms, computr labs, buildings on campus, th location dpartmnts mploys. Futur nhancmnts will includ dirctions from hr thr, mrgncy blu lights, dining locations, parking othr important information. This past yar, IT Hlp Dsk cusmr srvic ratings avragd 4.4 highr on a scal 1-5. ITCS continus mak grat strids in rducing th nd dispatch dskp support staff faculty staff fics thus minimizing clint downtim, saving staff tim gas in stat vhicls. Sixty prcnt Tir 2 (non-hlp Dsk rsolvd) dskp support calls wr rsolvd through rmot control, phon, -mail, or clint walk-in. ITCS, Acadmic Affairs, Brody School Mdicin, Matrials Managmnt, Dll, Appl a larg numbr campus dpartmnts workd collaborativly provid ECU faculty, staff, clinics studnt labs with a stardizd stat-th-art dskp workstation. Through this collaboration, approx 1780 dskp lapp systms wr acquird, installd, configurd for us at an ovrall cost savings $654,073 th univrsity. To furthr our grn computing 15

16 INFORMATION TECHNOLOGY AND COMPUTING SERVICES