Service & Facility Management. We Guarantee That You Will Value Your Real Estate More Highly.

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1 Service & Facility Management We Guarantee That You Will Value Your Real Estate More Highly.

2 Our Service & Facility Management department About Imtech At Home with Efficiency. If there is one thing we ve learnt from our 160 years of experience in building and systems technology, it s that there s a solution for everything. And if there isn t a solution, then we ll develop one ourselves. This approach has enabled Imtech to play its part in many successful projects, providing efficient, triedand-tested solutions that are precisely tailored to clients needs. For Sustainable Management Processes. In today s market environment, the demands on companies and production sites are increasing all the time greater flexibility and quality is expected in the face of increased time and cost pressure. At the same time, the infrastructure of buildings and other properties is becoming ever more complex, as are the measures and certification for which owners and facility managers are responsible. In addition, the ecological demands imposed by governments are becoming more stringent as resources dwindle. It is therefore more important than ever to have a sustainable management concept in place for your facilities and properties, with value retention, functional reliability, and cost optimization taking center stage throughout the useful life. How do we turn this into reality? With an expert facility management team and a commitment to excellent service. These solutions are the hallmark of our business units, our nationwide service organization, and every single employee, whether they re in the building or on the building site. The Imtech research and development center in Hamburg plays a key role. As one of Europe s leading building technology labs, it is here that our solutions have to prove their mettle both in theory and in practice. Only then can we be sure that we ll be able to boost the performance of your systems and enable you to get your planning right. Only then can we be sure that our solution is right for you. How We Work Turning Insights into a Great Outlook. And here s what we do: first of all, our experts put your facility or building under the microscope. We then develop an energy efficiency and cost-optimization plan and use this to propose suitable measures for reducing your ongoing costs and preserving the value of your property over the long term ideally, we ll even show you how to increase it. Your assigned project manager will support you throughout the entire operations phase, thus ensuring that your management concept always meets the very latest standards. Facility management for a secure ROI Reductions in usage and operating costs Reductions in administrative costs Increases in competitiveness Increases in rental income Active portfolio management 2 Service & Facility Management Service & Facility Management 3

3 Our Business Units Our Service Portfolio Our Circle of Experts: All the Knowledge You Need. What We Do on Your Behalf. Depending on the job at hand, our Service & Facility Management department will be joined by other units, giving you a handpicked team that will find just the right solution for your needs. The engineers and building designers of our innovative research and development ideas workshop are always on hand, giving you the peace of mind that our optimization strategies are as good in practice as they are on paper. With experience in regional and trans-regional service and facility management, sound knowledge of systems construction, and highly qualified staff, we can assist you with all your conversion and modernization projects. And our support is not only reliable, but also spans all disciplines within technical building services and environmental technology. Data Center Fire Protection Food Industry Hospitality What we do for you Operation Maintenance (maintenance, repair, and overhaul) Troubleshooting Renovation Acceptance and assumption of construction and technical equipment Commissioning and decommissioning Alterations and extensions Modernization Energy management Warranty management Documentation What we manage on your behalf Cleaning and maintenance of outdoor facilities Routine cleaning Reception and door staff services Other security services Centralized services for tenants and users Car park management And plenty more besides (just ask us) Control & Security Contracting Building Management Solutions Research & Development Service & Facility Management Technical Building Equipment Industrial Air Engineering Laboratories & Cleanrooms Large Asset Management How You Benefit. Preventive maintenance and repair Sustainability across all processes Transparent processes and costs Value of your property/facility retained Complete service documentation Individual services/complete package from one provider Timely reporting Quick response times in the event of faults Cutting-edge IT solutions High degree of flexibility Highly qualified technicians and engineers 24/7 emergency management Power Systems Power Supply Systems Mobility Media Technology Our emergency management With our very own emergency control center, which is staffed around the clock 365 days a year, we are able to offer our customers reliable emergency management. Your call goes straight through to the control center, which is able to contact the various officers in charge, who will then deploy qualified employees to handle the problem as quickly as possible. 4 Service & Facility Management Service & Facility Management 5

4 Our Project Performance For Us, Success Isn t Just a Phase. By working with clear interfaces under the leadership of a single project manager, we are able to save resources, time, and, above all, a great deal of energy. Although it is common market practice to split projects into individual phases, we at Imtech place great importance on an overarching approach whether in systems engineering or the services we offer. Here at Service & Facility Management, our work begins where that of most of our colleagues ends: the last phase, which is also the longest of them all: operation. So from development to day-to-day operations, we have our sights set on the project goal, never lose track of performance and make sure success is in the bag. Development Planning Completion Operation Performance Imtech process phase Usual market process with loss at different interfaces Our Promise Is One You Can Value. The Imtech process, which spans multiple phases and features clean interfaces = stable performance level Usual market process with loss at different interfaces = unstable performance level Process phases, time We don t just promise success we guarantee it. We therefore measure all our findings against the benchmark of reality, with our team of experts developing potential solutions that are tested against your requirements in a simulated environment. The result is a high degree of reliability and ongoing improvement of our methods. The Service & Facility Management team ensures that precisely these solutions are brought to bear in day-to-day operations. Potential risks are therefore dramatically reduced and the success of your project from development to operation demonstrably increased. Guaranteed success! 6 Service & Facility Management Service & Facility Management 7

5 Previous Projects In Goes our Expertise, Out Comes Efficiency for You. We analyze, verify, simulate, modernize, and refurbish. We operate, serve, maintain, inspect, and repair. In other words, we solve complex problems. We always strive for an optimum result that is both cost- and energy-efficient as well as successful over the long term. With practice-oriented and standardized service processes, we guarantee high service quality and integrated site and operational organization whenever, wherever, and across all industry and customer segments. Our Qualifications Certified. DIN EN ISO 9001:2008 certification SCC certification DVGW certification (German Technical and Scientific Association for Gas and Water) Approved specialist in accordance with Sect. 19 of the German Federal Water Act (Wasserhaushaltsgesetz) Approved as an electrical specialist by the relevant energy providers VdS and DIN approval for fire alarm systems Approved fire protection and safety engineers Qualified cooling system experts (ChemKlimaSchutzV Sections 5 and 6) Qualified experts in power-operated doors, gates, and windows (VBG 5) Qualified experts in electrical systems (DGUV Regulation 3) Qualified experts in pressure vessels (German Pressurized Vessels Directive, Druckbehälterverordnung, Sect. 32) Qualified experts in type A and B hygiene (VDI 6022, German Drinking Water Standard 6023) Sprinkler systems approval via Imtech Brandschutz GmbH 8 Service & Facility Management Service & Facility Management 9

6 Many Minds, but a Single Face. Our work is based on efficient use of expertise and the ability to precisely analyze your needs. And in order to solve your unique issues, we involve as many minds as necessary. And we provide you with a single contact person for all your questions. This person will work closely with you for the entire project and will also be on hand to deal with any topics and questions that arise during day-to-day operations. You ll be left feeling that they re part of your company and not just someone you hired. An Overview of Service & Facility Management Your Benefits. Around 160 years of experience Broad knowledge Sustainable energy management Projects completed in a range of sectors Transparent documentation Certified specialist expertise In-house R&D Simulation and testing lab Tailor-made products 24/7 emergency management More than 60 sites in Europe Operates across Germany Personal contacts 10 Service & Facility Management We can t wait to hear from you: Imtech Deutschland GmbH & Co. KG Service & Facility Management Grafenberger Allee 337 b Düsseldorf Germany T service@imtech.de Service & Facility Management 11

7 Imtech Germany & Eastern Europe Hammer Straße 32 Imtech-Haus Hamburg Germany T zentrale@imtech.de