showcase safety & security

Transcription

1 showcase safety & security

2 SECURITY SHOWCASE American Hotel & Lodging Association Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AH&LA) is the sole national association representing all segments of the 1.8 million-employee U.S. lodging industry, including hotel owners, REITs, chains, franchisees, management companies, independent properties, state hotel associations, and industry suppliers. Headquartered in Washington, DC, AH&LA provides active advocacy, clear communications, and educational empowerment for this vital industry. Managing over 4.9 million rooms Employing more than 1.8 million Welcoming 4.7 million guests every day Generating $1.3 trillion in travel revenue Creating $155.5 billion in lodging sales revenue Raising $129 billion in business travel tax revenue annually American Hotel & Lodging Educational Institute Established in 1953, the American Hotel & Lodging Educational Institute (AHLEI), a non-profit organization, is committed to investing in the workforce development of the hospitality industry. For over 60 years, we have provided hospitality education and training solutions to those preparing for hospitality careers and those already working in the industry. Because we are the training and education arm of the American Hotel & Lodging Association, we have a clear vision of what the industry needs and how to prepare people to succeed in this vibrant field. Direct industry input goes into the development of every one of our products, ensuring that the knowledge you gain is up-to-date, practical, and accurate. Leading hotel brands, management companies, hospitality schools, convention bureaus, and associations around the world turn to AHLEI for hospitality education and training resources and professional certification. More than 1,500 universities, colleges, vocational technical schools, and government agencies worldwide use AHLEI courses, textbooks, and supplemental media assets in their classroom. As the certifying body for hospitality, several of our training programs feature portable, stackable, industry-recognized certifications that provide participants with tangible recognition for their skills and knowledge.

3 SECURITY ONLINE LEARNING Eye on Awareness Hotel Security Training 2011 Developed in collaboration with international security experts, hospitality leaders, and the U.S. Department of Homeland Security s (DHS) If You See Something, Say Something campaign, Eye on Awareness Hotel Security Training provides the skills and knowledge essential for hotel employees Eye on Awareness is designed for all front-line employees of a hotel property regardless of their position. The one-hour online program shows employees how to: See Something Recognizing Suspicious Activity Say Something Reporting Suspicious Activity Do Something Responding to Crisis Situations 07080WEB01ENGE The Role of Hospitality in Preventing and Reacting to Child Trafficking 2014 AHLEI and ECPAT-USA partnered to develop this online course to provide hotel employees and managers with the information they need to identify and respond to trafficking and sexual exploitation crimes. NEW! Safety Matters 2015 Guests expect safety, security, and privacy when visiting a property. Safety Matters is a new online course that introduces lodging employees to some of the safety and security issues they might encounter as a part of their job. The self-paced course can be used as on onboarding tool for new employees or a safety refresher for current staff. Learners are provided with an opportunity to explore different functional areas of a hotel, including the lobby, front desk, guestrooms, maintenance department, food & beverage, and the perimeter of the property. In each area, they can learn about a variety of topics, such as chemical safety, fire prevention, key control and guest privacy, and many more. The training provides guidelines for maintaining the health and safety of guests and employees, as well as practical tips for addressing safety and security risks. Safety Matters includes a 15-question assessment to gauge employee learning. Trainees who pass the quiz can print out a certificate of completion. NEW! Slate Hotel 3D Virtual Hotel Simulation 2015 The SLATE Hotel is a 3D immersive virtual simulation. It is played from the view of a hotel general manager where learners are challenged to solve problems related to guest satisfaction, safety, security, and business operations. Throughout the levels, learners will be using general hotel knowledge, listening, and critical thinking skills. The learner receives feedback during each level of the simulation, with an overall scorecard at the completion of the simulation. The 30-minute course explains the risks trafficking can pose to properties, provides a list of signs and behaviors that may indicate child trafficking, and offers steps to respond to the situation in ways that minimize risk. The training incorporates audio and video clips and interactive knowledge checks and concludes with a 10-question quiz to gauge employee learning. Trainees who pass the quiz with a score of 80% or higher can print out a certificate of completion WEB01ENGE \ or

4 SECURITY SHOWCASE CERTIFICATION PROGRAMS Certified Lodging Security Director (CLSD ) The CLSD is the ideal certification for a professional who is a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues. Qualifying candidate: Security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and / or risk management issues. Candidate time in position: 1 year, OR One current AHLEI management, department head, or executive certification takes 6 months off time requirement (limit 1) Degree from an accredited academic institution will take 6 months off time requirement (limit 1) Fee includes: CLSD Exam Preparation Booklet, Resource Materials CD, Exam; Certificate and Lapel Pin upon successful completion of the Exam. Certified Lodging Security Supervisor (CLSS ) Security supervisors must have effective human resources and emergency management expertise as well as sound judgment and practical skills. They must keep pace with change, improve their knowledge, and share their experience with others. The CLSS designation provides recognition for these skills. Qualifying candidate: Person who supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions within a department. Candidate time in position: 3 months, OR One current AHLEI supervisor, management, department head, or executive certification eliminates time requirement Degree from an accredited academic institution eliminates time requirement (limit 1) Fees includes: Skills Guide, Exam; Certificate and Lapel Pin upon successful completion of the exam. 2 \ or

5 TRAINING AND CERTIFICATION PROGRAMS SECURITY Certified Lodging Security Officer (CLSO) Practical skills for today s successful security officers that must have the knowledge to effectively handle routine security activities and emergencies as well as sound judgment. The Certified Lodging Security Officer (CLSO) is a competency based certification program that recognizes lodging security officers for their knowledge and job performance. The CLSO designation may be used on letterhead, business cards, and other writings. Topics include: Lodging Security Overview Routine Security Activities Handling Misdemeanors and Felonies Handling Emergencies Suggested Study Materials: CLSO Study Guide or Lodging Security Officer Program Lodging Security Officer Program 2011 The Lodging Security Officer Program provides general techniques and tips as well as hospitalityspecific information that security officers and other employees need to provide effective security at lodging properties. Topics include: Child trafficking/protection of children Expanded bomb search information Anti-terrorism/Signs of terrorism Active shooters Hostage situations Shelter-in-place Handling the death of a guest Revised ADA service The program consists of: four modular textbooks one 15-minute DVD supplement one workbook with progress quizzes 05620ISE03ENGE Fee includes: Exam; Certificate and Lapel Pin upon successful completion of the exam. \ or

6 SECURITY SHOWCASE VIDEOS Housekeeping- Stay Safe Awareness Training 2002, 29 minutes Housekeepers are the eyes and ears of any lodging property, so their awareness is the first line of defense against safety and security risks as long as they are properly trained. This training program alerts and prepares housekeeping staff for that responsibility, including: Key, room and property control Handling chemicals safely Handling pathogens safely Moving, pushing and lifting properly Following fire and emergency safety procedures 05380DVD03ENGE Human Trafficking 2012, 8 minutes Authorities estimate that between 600,000 and 800,000 people are trafficked across borders every year. Often these victims are lured into a promise of a better life or a job offer, many times involving travel to another country, only to be forced into a situation they are unable to escape from. But why do hotel associates need to know about human trafficking? Law enforcement sources have indicated the illegal transportation of humans from one location to another is often facilitated through the use of hotels as stopover points. Additionally, sexual exploitation has been known to sometimes occur in hotel rooms and hotel lounges. The Trafficking Victims Protection Act of 2000 makes this activity a federal crime in the United States. Many organizations including hotels, airlines and others are stepping up to help combat this growing problem. This video will help associates identify suspicious activity and provide them with instruction on how to proceed with their suspicions DVD01ENSS Lodging Safety Works 2008, 33 minutes Risk management and minimizing liability are top priorities for any lodging property, and this video and companion guide provide a full overview for both employees and supervisors on all the major safety issues, including: Motion safety Fire prevention Chemical care Bloodborne pathogens Machine safety 05230DVD02ENGE Sexual Harassment What Employees Need to Know 2005, 16 minutes Sexual harassment can undermine the productivity, success and morale of any organization. Failure to recognize or respond to such incidents can result in emotional conflicts and damage among coworkers, and costly lawsuits for the property. This video is designed to build awareness for employees of the threat sexual harassment poses to the work environment, and to help prevent future incidents DVD01ENSS Sexual Harassment What Managers Need to Know 2005, 18 minutes This video explains how to handle and respond to complaints and how to recognize potential sexual harassment in the workplace. Information is provided on how to conduct a proper investigation of a sexual harassment complaint. Human resource managers or other personnel involved in the investigation of a sexual harassment complaint will find this to be a helpful guide DVD01ENSS 4 \ or

7 SECURITY BOOK Security and Loss Prevention Management, Third Edition 2013, 10 Chapters, Softbound ISBN Authors: David M. Stipanuk Raymond C. Ellis Jr., CHE This hospitality management textbook covers essential information related to safety and security in hotel operations. Topics include safety and security equipment, procedures for guest and asset protection, emergency management and media relations, and insurance and risk management. This edition includes an expanded discussion of natural disasters and terrorism, new material on PCI compliance, and three new chapters that address legal aspects of hotel security and safety, day-today safety issues in hotels, and employee safety. Responsibilities for risk management encompass every department in a hotel operation, making this book relevant for general managers, department heads, and security personnel alike. Students in hospitality management programs will also benefit from learning about how security and loss prevention fit into an overall picture of hospitality operations. In addition to the book s comprehensive treatment of hotel safety and security issues, the author has created bonus materials and resources that are available on AHLEI s website. These include links to websites and online videos that provide additional information beyond what is discussed in the text, as well as supplemental legal cases and an appendix covering Occupational Safety and Health Administration (OSHA) regulations for the lodging industry. This textbook comes packaged with a keycode that provides access to Eye on Awareness - Hotel Security Training as an online component that provides additional, interactive material to reinforce the books content. It provides the skills and knowledge that are essential for personnel in a lodging property. Review questions cover the content to assess comprehension of the material. The textbook is packaged with an exam scan sheet for an optional, AHLEI-graded final exam that leads to an academic certificate of completion for those who pass with a score of 70% or higher. The etext with online component is also available for online viewing and is not downloadable to an ereader or other device CIN03ENGEOC - Print Book with online component 00387TLN03ENGEOC - etext with online component This textbook has been substantially updated to reflect safety and security issues of current concern within the hospitality industry. This third edition presents best practices and guidance related to risk management in the hospitality workplace. Content takes a broader and more global view of the issues, and focuses on identification and mediation of a variety of safety and security concerns. \ or

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