List of Training Classes that have been reviewed for 911 funding eligibility
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- Amos Bond
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1 Updated 5/12/2014 DD List of Training Classes that have been reviewed for 911 funding eligibility PLEASE NOTE: This list may not include all 911 educational classes that are currently offered. If you are unable to locate a particular class on this list, please contact David Dodd via at david.dodd@nc.gov or by telephone at for assistance Courses highlighted in yellow are not eligible for 911 funding Approved Categories Call Taking Improvement Programs Maintenance to System Protocols PSAP Management Quality Assurance Supervising Staff Hours/Delivery Approved Category Provider: Apco Institute Active Shooter Incidents 1 day live/3 weeks web Yes Call Taking CALEA Accreditation Manager 8 weeks web No Doesn't Fit a Category Communications Center Supervisor 3 days live/5 weeks web Yes Supervising Staff Crisis Negotiations for Telecommunicators 1 day live/3 weeks web Yes Call Taking Customer Service in Public Safety Communications 1 day live/3 weeks web Yes Improvement Programs Communications Training Officer 3 days live/5 weeks web No Doesn't Fit a Category Communicaitons Training Officer Instructor 5 days live/6 weeks web No Instructor Courses Not Eligible Disaster Operations and the Comm Center 1 day live/3 weeks web Yes Management Emergency Medical Dispatch Certification 4 days live/6 weeks web Yes Protocols Emergency Medical Dispatch Manager 1 day live/3 weeks web Yes Management Emergency Medical Dispatch Concepts 1 day live/3 weeks web No Doesn't Fit a Category Emergency Medical Dispatch Instructor 5 days live/6 weeks web No Instructor Courses Not Eligible Fire Service Communications 4 days live/6 weeks web Yes Call Taking Fire Service Communications Instructor 5 days live/6 weeks web No Instructor Courses Not Eligible PSC Staffing & Employee Retention 1 day live/3 weeks web Yes Management Public Safety Telecommunicator 1 5 days live/4 weeks web Yes Call Taking Public Safety Telecommunicator 1 Instructor 5 days live/6 weeks web No Instructor Courses Not Eligible Surviving Stress 1 day live/3 weeks web Yes Improvement Programs Registered Public Safety Leadership (RPL) Course approx 1 year Yes Management Illuminations Con Ed Training Program subscription based I hr per month Yes Call Taking
2 Provider: NENA Category: PSAP Manager's Toolkit Achieving Excellence in 911 Center Management 2 days Yes Management SOP SOS 2 days Yes Management Leadership in the 911 Center 1 day Yes Management Comm Center Staffing Workshop 1 day Yes Management Next Generation Employees for the Next Gen PSAP 1 day Yes Management Caught in the Middle: A Guide to Middle Management 1 day Yes Management Filling the Seats in Your PSAP 1 day Yes Management NENA Center Manager Certification Program Class 5 days Yes Management Category: Expanding Your Horizions Missing! 1 day Yes Call Taking Overcoming Negativity in the Comm Center 1 day Yes Improvement Programs Preparation for PSAP Management 1 day Yes Supervising Customer Service for 911 Professionals 1 day Yes Improvement Programs From Ostrich to Eagle, Improving the PSAP Work Culture 1 day Yes Improvement Programs NG 911 on the PSAP Floor 1 day Yes Call Taking Supervisory Development: A Guide to Moving Ahead in your Career 1 day Yes Supervising Change Management in day Yes Supervising Category: Preparing for the Worst Continuity of Operations Plans for PSAPs 1 day Yes Management Advanced Disaster Planning for PSAPs 2 days Yes Management Disaster Planning for PSAPs 1 day Yes Management Category: Getting the Word Out Government Education 1 day Yes Management "In the Trenches" Approach to Public Education 1 day No Doesn't Fit a Category Training the 911 Trainer 1 day No Doesn't Fit a Category Category: The Future is Here Advanced 911 Database 2 days Yes Maintenance Advanced GIS 1 day Yes Maintenance Introduction to Next Generation day Yes Maintenance GIS & NG 911 for the PSAP 1 day Yes Maintenance Transition to Next Generation day Yes Management
3 Category: Keeping Your PSAP Finely Tuned 911 Center Consolidation 1 day Yes Management The ADA from A to Z 1 day Yes Management Grant Management for PSAPs 1 day Yes Management Liability Issues in the 911 Center 1 day Yes Management PSAP Design 1 day Yes Management SOP SOS 1 day Yes Management Communications Center Staffing Workshop 1 day Yes Management Catgory: Learning the Ropes The 911 Puzzle: Putting All the Pieces Together 1 day Yes Improvement Programs Introduction to Converging 911 Technologies 1 day Yes Improvement Programs Understanding GIS for the PSAP 1 day Maintenance Troubleshooting Technology: Guide to Communicating with I.T. 1 day Yes Maintenance Life Skills for Telecommunicators 1 day Yes Improvement Programs Provider: Priority Dispatch Corp National Academy Emergency Medical Dispatch 3 days Yes Protocols National Academy Emergency Police Dispatch 3 days Yes Protocols Active Assailant Incidents 4 hours Yes Protocols National Academy Emergency Fire Dispatch 3 days Yes Protocols National Academy Emergency Telecommunicator Class (ETC) 6 days Yes Call taking Emergency Telecommunicator Instructor 3 days No Instructor Courses Not Eligible EMD, EFD, EPD Quality Assurance Courses 2 days Yes QA EMD, EFD, EPD Con Ed Articles/Journal of Emergency Dispatch 1 hour each article Yes Protocols EMD Advancement Series Continuing Dispatch Education 8 hours Yes Protocols EMD Flashback Series Continuing Dispatch Education 8 Hours Yes Protocols Provider: Fitch & Associates NAED Communications Center Manager Course approx 3 months Yes Management Provider: NC Sheriff's Standards Commission Sheriff's Standards Telecommunicator Certification Course 6 or 7 days Yes Call Taking Annual Continuing Education Program 16 hours Yes Various Topics First Line Supervision 40 hours Yes Supervising Staff
4 Provider: Powerphone Liability 1 day Improvement Programs 911 Supervision 1 day Yes Supervising Active Shooting Response 1 day Yes Call Taking Dispatch Judo: Verbal Defense & Influence for Dispatchers 2 days Yes Call Taking Domestic Violence Intervention 1 day Yes Call Taking Emergency Medical Dispatch 2 days Yes Protocols Fire Service Dispatch 2 days Yes Protocols Homeland Security for Telecommunicators 1 day Yes Call Taking Hostage Negotiations 1 day Yes Call Taking Law Enforcement Dispatch 2 days Yes Protocols Non Emergency Call Handling 1 day Yes Call Taking Protecting Law Enforcment Responders 1 day No Doesn't Fit a Category Disasters and the Dispatcher 1 day Yes Call Taking Stress Identification and Management 1 day Yes Improvement Programs Suicide Intervention 1 day Yes Call Taking Provider: Public Safety Training Consultants Active Shooter 1 day Yes Call Taking Being the Best 1 day Yes Call Taking/Supervising Building Your Liability Shield 1 day Yes Improvement Programs Complacency.How to Avoid A Toxic Workplace 1 day Yes Supervising Crisis Communications 1 day Yes Call Taking Critical Incident Stress Management 1 day Yes Management/Supervising Customer Service the 911 Way 1 day Yes Call Taking Domestic & Family Violence for 911 Professionals 1 day Yes Call Taking Fire Communications 1 day Yes Call Taking High Risk Events! 1 day Yes Call Taking Homeland Security for 911 Professionals NIMS 1 day Yes Call Taking/Supervising In Progress! 1 day Yes Call Taking Modular Fire Service Dispatch Training depends on agency need Yes Call Taking People First Management 1 day Yes Supervising Progressive Supervision Workshop 1 day Yes Supervising
5 School Violence: Lessons Learned 1 day Yes Call Taking Planes, Trains, and Automobiles 1 day Yes Call Taking Under the Headset: Surviving Dispatcher Stress 1 day Yes Improvement Programs You Just Never Know 1 day Yes Call Taking/QA (Most of above courses available in workshop format) hours Provider: PROTEC Critical Service Solutions Jimmy Lamb Active Shooter for Communications 1 day Yes Call Taking Telecommunicator Workshop 1 day Yes Improvement Programs Recruiting, Training & Retaining Communications Personnel 2 days Yes Management Customer Service for day Yes Improvement Programs Keeping Our Customer Service Top Shelf 1 day Yes Improvement Programs Fire Service Communications 1 day Yes Call Taking 911 Basic Call Taking Principles 1 day Yes Call Taking Human Trafficking Seminar 1 day Yes Call Taking Are you Leading the Pack or Following It? 1 day Yes Supervising Staff Training For Success Seminar 1 day No Doesn't Fit a Category Provider: National Emergency Communications Institute Basic 911 Certification Course 5 days Yes Call Taking NECI National EMD Certification Course 3 days Yes Protocols NECI Fire Communications Officer Certification 3 days Yes Call Taking NECI Communications Training Officer Certification 3 days No Doesn't Fit a Category Workshop Crimes in Progress Calls 1 day Yes Call Taking Workshop Suicide Calls 1 day Yes Call Taking Workshop Domestic Violence Calls 1 day Yes Call Taking Workshop Bomb Threat Calls 1 day Yes Call Taking Workshop HazMat Calls 1 day Yes Call Taking Workshop Liability and Legal Issues in day Yes Improvement Programs Workshop Stress Management 1 day Yes Improvement Programs Workshop TDD Calls 1 day Yes Call Taking Management: Developing a Policy & Procedure Manual 3 days Yes Management Management: Developing a 911 Quality Assurance Program 3 days Yes Management Management: EMD Program Implementation 3 days Yes Management
6 Provider: The Public Safety Group Critical Incident Dispatching 2 days Yes Call Taking Communicaitons Training Officer 2 days No Doesn't Fit a Category Supervisor 2 days Yes Supervising Fire Communications 2 days Yes Call Taking Hostage Negotiations 1 or 2 days Yes Call Taking Crimes In Progress 1 day Yes Call Taking Active Shooter 1 day Yes Call Taking Critical Incident Stress 1 day Yes Improvement Programs Suicide Intervention 1 day Yes Call Taking Hostage Negotiations 1 day Yes Call Taking Stress: It's All in Your Head 1 day Yes Improvement Programs Domestic Abuse 1 day Yes Call Taking Terrorism and the Telecommunicator 1 day Yes Call Taking Telecommunicator Liability 1 day Yes Improvement Programs TTY Training 1/2 day Yes Call Taking Customer Service 1/2 day Yes Call Taking Provider: Profile Evaluations Inc com Hiring Right for week web Yes Management Building for Excellence: Management & Leadership Tools 6 week web Yes Management The Communications Training Professional 6 week web No Doesn't Fit a Category Domestic Violence by The Public Safety Group 3 week web Yes Call Taking Stress: It's All in Your Head by The Public Safety Group 3 week web Yes Improvement Programs Suicide Intervention by The Public Safety Group 3 week web Yes Call Taking Basic Telecommunicator Training by Public Safety Group 5 week web Yes Call Taking Active Shooter by The Public Safety Group 3 week web Yes Call Taking Communications Center Liability by The Public Safety Group 3 week web Yes Improvement Programs Challenging Callers by The Public Safety Group 3 week web Yes Call Taking Customer Service by The Public Safety Group 3 week web Yes Call Taking Bring it on! Surviving and Succeeding in this Crazy, Wonderful Professio 3 week web Yes Improvement Programs Provider: DSS Corp Equature Learning on Demand
7 Crimes In Progress 1 day Yes Call Taking Active Shooter 1 day Yes Call Taking Hostage Negotiations 1 day Yes Call Taking Domestic Violence 1 day Yes Call Taking Suicide Intervention 1 day Yes Call Taking Critical Incidents Total Disaster Response 1 day Yes Call Taking Communications Center Liability 1 day Yes Improvement Programs Elite Continuous Training (In conjunction with Liability Course) varying short sessions Yes Improvement Programs Stress It's All in Your Head 1 day Yes Improvement Programs Critical Incident Stress 1 day Yes Improvement Programs Communications Training Officer 2 days No Doesn't Fit a Category Provider: FEMA/NIMS IS 100 Introduction to the Incident Command System 3 hours yes Protocols IS 200 ICS for Single Resource and Initial Action Incidents 3 hours Yes Protocols IS 700 National Incident Management System, An Introduction 3 hours Yes Protocols IS 800 National Response Framework, An Introduction 3 hours web/8 hours live yes Protocols Provider: National Center for Missing & Exploited Children Telecommunicator Best Practices for Missing and Abducted Kids 1 day live/6 hours web yes Call Taking Missing Child Seminar for Chief Executives (CEO) 2 days yes Management Time to Act: The 911 Center and Missing Kids Course 1 day live yes Management Train the Trainer Seminar 1 day live no Doesn't Fit a Category Provider: Skillpath Category: Management and Supervisory Coaching and Teambuilding for Managers and Supervisors 1 day Yes Management/Supervising Staff Dealing Effectively with Unacceptable Employee Behavior 1 day Yes Supervising Staff Excelling as a Manager or Supervisor 1 day Yes Management/Supervising Staff How to Excel at Managing and Supervising People 2 days Yes Management/Supervising Staff Category: Business Writing Business Writing Basics for Professionals 1 day Yes Improvement Programs How to Write Effective Policies and Procedures 1 day Yes Management Business Writing and Grammer Skills Made Fun and Easy 2 days Yes Improvement Programs
8 Provider: Police Legal Sciences Online Dispatcher/Telecommunicator Training 12 hours annually Yes Call Taking/Improvement Programs Provider: NC School of Government Effective Supervisory Management Program 5 days Yes Management/Supervising Staff Provider: Fred Pryor Seminars How to Deal With Unacceptable Employee Behavior 1 day Yes Supervising Staff The Ultimate Supervisor 1 day Yes Supervising Staff Provider: Sungard/OSSI CAD Administrator Training 3 days Yes Maintenance to System Provider: Professional Pride Inc. Neutralizing Stress & Negativity 1 day Yes Improvement Programs Critical Thinking Analyzing 911 Calls 1 day Yes Improvement Programs Customer Service for 911 Workshop 1 day Yes Improvement Programs Becoming the Peacemaker Conflict Resolution 1 day Yes Improvement Programs Call Taking Mastery Workshop 1 day Yes Call Taking CTO Refresher 1 day No Doesn't Fit a Category The Exceptional Trainer 1 or 2 days No Doesn't Fit a Category Provider: Success Communications 40 Hour Beginning Dispatch School 5 days Yes Call Taking 40 Hour Advanced Dispatch School 5 days Yes Call Taking Liability 1 day Yes Improvement Programs Anger Management 1 day Yes Improvement Programs Burnout: The Relationship between the Person and the Duties 1 day Yes Improvement Programs Child Callers 1 day Yes Improvement Programs Conflict Management 1 day Yes Improvement Programs Conflict Resolution 2 days Yes Improvement Programs Cultural Diversity 2 days Yes Improvement Programs Customer Service 1 day Yes Improvement Programs
9 Domestic Violence 1 day Yes Call Taking Ethics 1 day Yes Improvement Programs Executive Management Summit 1 day Yes Management Homeland Security: The Telecommunicator's Role 1 day Yes Call Taking Leadership I: Becoming a Great Supervisor 2 days Yes Supervising Staff Leadership II: The Professional Supervisor 2 days Yes Supervising Staff Leadership III: The Professional Supervisor Advanced 2 days Yes Supervising Staff Leadership IV: Coaching, Counseling, and Disclipline 2 days Yes Supervising Staff Management I 2 days Yes PSAP Management Management II: Needs Assessment 2 days Yes PSAP Management Motivating Your Workforce 1 day Yes Supervising Staff Nix the Negativity in the Workplace 1 day Yes Improvement Programs Presentation Mastery 5 days No Doesn't Fit a Category Professional Dispatch 1 day Yes Improvement Programs Responder Down 1 day Yes Improvement Programs Stress Management 1 day Yes Improvement Programs Succession Planning on line course Yes Management Suicidal Callers 1 day Yes Call Taking Team Building 2 days Yes Improvement Programs Team Building II 1 day Yes Improvement Programs Train the Trainer 3 days No Doesn't Fit a Category Turn Stress into Success 2 days Yes Improvement Programs What was Management Thinking? 1 day No Doesn't Fit a Category
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