elearning Course Catalog Human Resources

Transcription

1 ADA- What Supervisors Need to Know This online employment course will help supervisors identify the purpose of the ADA, define "disability" correctly, make reasonable accommodations, handle job interviews and post-offer discussions properly, deal appropriately with leaves of absence and reinstatement, and avoid discrimination based on disability. ADA; Disabilities (ADA) Attendance Management Excessive absenteeism and lateness are serious problems that disrupt operations and negatively affect productivity, quality, and customer service. The objective of this online employment training course is to help managers and supervisors manage attendance effectively. At the end of the training session supervisors will be able to recognize the serious problems created by absenteeism and lateness, identify causes of attendance problems, understand the requirements of our attendance policy, control absenteeism and lateness in your department, and encourage punctuality and good attendance. Attendance Back Safety This online back safety training course will help employees and employers alike to understand how back injuries occur and how to prevent them. The course highlights proper lifting, load carrying, and unloading techniques and tips to help intelligent thinking about back safety at work. This back safety training course discusses one of the most common workplace injuries and what can be done to help prevent back injuries. The course provides training on the many ways back injuries occur, as well as what can be done to prevent injuries on the job. Back Safety; Ergonomics; Personal Wellness Hours 0.05 Bloodborne Pathogens - General This online bloodborne pathogen safety training course will teach employees to identify bloodborne pathogens, or BBPs, that might be present in the workplace and understand how certain diseases are transmitted through blood. This course will teach employees to determine risk of exposure to bloodborne pathogens in the workplace and how to protect themselves from exposure through prevention and by following certain procedures if exposed and how to respond appropriately if exposed to bloodborne pathogens. It is also important to understand employee rights to medical evaluations. Bloodborne Pathogens; Safety and Health Business Ethics - What Employees Need to Know Page 1 of 15

2 Ethical conduct by all employees is essential for a business to succeed and prosper. The main objective of this session is to create awareness of ethical issues in business and ensure that you always know the ethical course of action to take on the job. By the time this session is over, supervisors and managers should be able to recognize the importance of business ethics, understand the requirements of the law and our ethics policy, identify ethical problems on the job, and make ethical decisions. Ethics Coaching for Superior Employee Performance - Techniques for Supervisors This online employment training course covers techniques managers and supervisors can use every day to coach employees to higher levels of performance, which means greater success for the entire organization. The purpose of this coaching training course is to teach managers and supervisors the basics of coaching and why it is an important part of your job. By the time the session is over, you should be able to recognize the benefits of coaching, identify the role of the coach, understand the techniques involved in successful coaching, and use coaching effectively to improve employee performance and help employees grow and develop. Leadership; Quality Customer Care COBRA and HIPAA - What Supervisors Need to Know This online employment training course teaches supervisors about two federal laws that regulate group health insurance plans COBRA, the Consolidated Omnibus Budget Reconciliation Act of 1986, and HIPAA, the Health Insurance Portability and Accountability Act of This training course will teach managers and supervisors the basics they need to know about COBRA and HIPAA and how they affect employees and the organization. At the end of the training session, trainees will be able to understand the basic provisions of COBRA and HIPAA, recognize how these laws affect employees and the organization, and provide employees with information about access to health coverage under these laws. Health Insurance Continuation (COBRA) Customer Service Skills Without our customers, we wouldn t be in business, and none of us would have jobs. It is important for every employee in every department to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training session is to teach employees ways to improve the service we provide to our customers. By the time this session is over, employees should be able to recognize that we all have customers and share responsibility for customer satisfaction, understand what customers expect from you, handle customers problems effectively and help improve overall customer satisfaction. Communication; Quality Customer Care Page 2 of 15

3 Defensive Driving For ncommercial Motorists Whether you drive on the job or just commute to work by car, you're in danger on the road unless you drive defensively. Motor vehicle accidents are the number one cause of accidental death in the United States. They are also the number one cause of work-related fatalities. Driving Safely; Motor Vehicles Defensive Driving-Commercial Motor Vehicles Commercial truck drivers have more nonfatal injuries than workers in any other occupation. Half of the nonfatal CMV driver injuries are serious sprains and strains, and the other injuries are bruises, fractures, cuts and lacerations, soreness, and multiple trauma. This online defensive driving training safety course has been designed for drivers of Commercial Motor Vehicles to teach defensive driving safety techniques while at work. Driver Safety (Motor Carriers); Motor Vehicles Disaster Planning - What Employees Need to Know The objective of this online training course is to teach employees how to deal with workplace disasters and other emergencies. At the end of this training course, employees will be able to identify different types of workplace disasters, understand the requirements of the emergency response plan, carry out emergency response assignments effectively, and evacuate quickly and safely in an emergency. Emergencies; Emergency Preparedness Disaster Planning-What Supervisors Need to Know This online disaster planning training course will help teach supervisors and safety managers to recognize the types of workplace disasters they may face, understand the requirements of the emergency response plan, satisfy employee training requirements, and carry out emergency response duties effectively while at work. Emergencies; Emergency Preparedness Diversity for All Employees Diversity in the workplace means having a group of employees with a wide range of different backgrounds in terms of race, age, gender, and other characteristics. This online diversity training course will teach employees to support diversity in the organization. At the end of the training session, you will be able to identify how we are diverse, understand the challenges and opportunities of workplace diversity, help avoid discrimination, and follow company policy. Diversity Page 3 of 15

4 Diversity-Legal Basics for Supervisors As the American workforce reflects an increasingly diverse population, organizations must effectively manage diversity in order to attract and retain high-quality employees and create a more cooperative, creative, productive work environment. This training presentation will teach managers and supervisors to encourage and support diversity within the organization. At the end of this training course, you will be able to identify how we are diverse, understand the challenges and opportunities of workplace diversity, avoid legal problems, and follow company policy. Diversity Effective Communication for All Employees Effective workplace communication is the foundation of positive and cooperative working relationships. The objective of this online communication training course will teach employees the basics of effective workplace communication. At the end of the training session, you will be able to understand the benefits of effective workplace communication, recognize obstacles to effective communication, enhance your communication skills, and communicate more effectively on the job. Communication; Quality Customer Care Effective Meetings - How to for Supervisors The main objective of this session is to help you use meetings effectively to accomplish important goals. By the time this session is over, you should be able to plan meetings to achieve the best results, conduct meetings efficiently, and participate more effectively in other people's meetings. Communication Emergency Action And Fire Prevention This online safety training course will teach employees to understand workplace hazards that lead to an emergency and how to respond quickly and efficiently to an emergency situation. Also covered in this training course is how to evacuate an area in an emergency, protect others from fire and other hazards, prevent fires, and respond to fires and spills while at work. Emergencies; Fire Prevention Employment Law for Supervisors Page 4 of 15

5 The main objective of this session is to provide basic guidelines for compliance with important federal employment laws. By the time this session is over, you should be able to recognize that your job is directly affected by a variety of important employment laws, identify the requirements of these laws, use your knowledge to assist in compliance, and interact fairly and correctly with employees. Laws & Regulations Exit Routes-Supervisors This online safety training course is designed for plant managers, supervisors, and for other employees designated as emergency evacuation coordinators who need to understand the process for preparing a facility for the safe evacuation of employees. By the end of the training session, participants will be able to set up and maintain exit routes, implement the requirements of the facility Emergency Action Plan, recognize alarm signals, and, implement evacuation procedures. Emergencies; Exit Routes Fair Labor Standards Act - What Supervisors Need to Know This training presentation will familiarize you with the numerous requirements of FLSA. By the end of the training session, you will be able to comply with the basic requirements of FLSA, including minimum wage, overtime, and equal pay; determine whether an employee is exempt or nonexempt; apply FLSA requirements to part-time workers and independent contractors; and identify and observe child labor restrictions. Fair Labor Standards Act (FLSA) Hours 0.75 Fire Extinguishers - 29 CFR This online safety training course will teach employees about what causes a fire, what fire extinguishers do, how to use an extinguisher, and different fire suppressant materials that can be used in case of a fire emergency. Accidents; Fire Extinguishers FMLA - What Supervisors Need to Know This training presentation will familiarize managers and supervisors with the provisions of FMLA (Family Medical Leave Act). At the end of the training session, you will be able to identify the purpose and benefits of FMLA, recognize when and to which employees it applies, understand key provisions of the law, assist employees in handling leaves appropriately, and protect yourself and the company from liability. Leave of Absence (FMLA) Page 5 of 15

6 Hours 0.75 Good Housekeeping There is a direct correlation between a clean, neat, and orderly workplace and a safe, successful organization. Poor housekeeping, on the other hand, creates hazards and invites accidents. Use this online safety training course to train employees on good housekeeping techniques for a safe workplace. Housekeeping; Safety and Health Grounds for Termination The main objective of this online employment training course is to teach managers and supervisors the legal grounds for termination. By the time this session is over, supervisors will be able to identify the employment laws that affect termination, recognize legitimate reasons for terminating employees, and prevent wrongful discharge and discrimination lawsuits. Termination (with Discharge) Hazard Communication Hazard communication means knowing about the possible dangers of the hazardous chemicals you use in your job and how to protect yourself against those hazards. The main objective of this online safety training course is to teach employees about the hazards of materials in the workplace, and how to find the information they need to protect themselves and be safe at work. Right to Know/ Hazard Communication Hazard Communication - Spanish Hazard communication means knowing about the possible dangers of the hazardous chemicals you use in your job and how to protect yourself against those hazards. The main objective of this online safety training course is to teach Spanish-speaking employees about the hazards of materials in the workplace, and how to find the information they need to protect themselves and be safe at work. Right to Know/ Hazard Communication Hiring Legally This online hiring training course teaches hiring managers to follow legal hiring practices when hiring Page 6 of 15

7 new employees. At the end of the course, managers will be able to identify requirements of fair employment laws, follow the organization's EEO policy, evaluate job applicants based on job-related criteria, and conduct all phases of the hiring process to avoid discrimination. Hiring How to Manage Challenging Employees Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can try a manager's patience and drain a lot of time and energy. To turn things around takes skillful management and patience. The main objective of this online employement training course is to teach supervisors and managers how to manage challenging employees more effectively. By the time the course is over, you should be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, and respond positively to challenging employees and treat them fairly. Leadership Interviewing Skills for Supervisors When a hiring manager makes good hiring decisions, everyone in the organization benefits. Likewise, when a poor hiring decision is made, everyone suffers. This online interview training course will teach supervisors and hiring managers how to conduct more effective interviews. At the end of this course, supervisors will be able to recognize legal and policy issues related to interviewing, identify styles and types of interviews, plan an effective interview strategy, develop good interview questions, conduct successful interviews, and take precautions to prevent discrimination. Hiring Job s-how to Write Them Effectively Job descriptions also help organizations comply with equal employment opportunity laws by ensuring that hiring decisions are made on the basis of essential job qualifications. This online job description training course will teach effective writing of job descriptions. By the end of the training course, you will be able to define the purpose of job descriptions, identify the key elements of an effective job description, gather and organize the necessary information, write complete, accurate, and objective job descriptions, and help your organization comply with employment laws. Job s Mold Hazards and Prevention This online safety course will teach employees about the hazards of mold both in the workplace and at home. We will learn how to detect mold, where to find it, the health hazards and symptoms of mold exposure, how to clean up minor mold contamination, and how to prevent mold from growing. Air Contaminants; Environmental Support; Safety and Health Page 7 of 15

8 Motivating Employees - Tips and Tactics for Supervisors Motivating employees to perform at their best is one of the most important parts of your job. Productive, well-trained employees who work hard to achieve goals make a company strong and successful. But there s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use of a combination of techniques and a variety of motivators. This online training course will provide managers and supervisors with tips and tactics to motivate your employees to perform at their best. Other objectives are to recognize that motivators vary from person to person, Find out what motivates your employees, use an effective arsenal of motivational techniques to help workers achieve peak performance, and encourage employees to reach their highest potential. Communication; Quality Customer Care New Employee Orientation - "How To" for Supervisors Orientation determines how new employees perceive and adjust to the organization. Orientation should make new employees feel welcome and provide them with the information they need to begin their new jobs safely and productively. This online employment training course will teach managers and supervisors to recognize the benefits and goals of new employee orientation, assume a leadership role in the process, determine the topics to be covered, and plan and execute successful orientations. Orientation New Employee Safety Orientation This online new employee safety training course will teach employees to understand their role in the company's safety and health program, including security procedures, and safety information. This course covers topics important to employee orientation including company safety newsletters, bulletin boards, safety committee members, and labels or material safety data sheets. New Employee Orientation; Orientation Office Ergonomics Despite reports that the number of work-related musculoskeletal disorders (MSDs) has declined in recent years because of widespread awareness and implementation of effective preventive measures, ergonomics remains a big and important workplace safety and health issue. The main objective of this online office ergonomics training course is to cover the topic of office ergonomics from hazards to precautions so that employees can avoid developing work-related MSDs. By the time the session is over, you should be able to define ergonomics and MSD, identify ergonomic risk factors, recognize MSD symptoms, set up your workstation to minimize stress and strain, and perform tasks safely and avoid musculoskeletal injuries and illness. Ergonomics; Personal Wellness Page 8 of 15

9 Pandemic Flu-How to Prevent and Respond Flu pandemics can have a devastating effect on the world, the nation, organizations, and employees. That makes flu pandemic awareness training essential. This online safety training course teaches employees what to expect, how to prepare for a pandemic, and what to do during a pandemic to protect themselves, their co-workers, and their families, and to help prevent the spread of infection while at work. Emergency Preparedness; Personal Wellness; Safety and Health Performance Appraisals This online employment training course covers techniques managers and supervisors can use every day to coach employees to higher levels of performance, which means greater success for the entire organization. The purpose of this coaching training course is to teach managers and supervisors the basics of coaching and why it is an important part of your job. By the time the session is over, you should be able to recognize the benefits of coaching, identify the role of the coach, understand the techniques involved in successful coaching, and use coaching effectively to improve employee performance and help employees grow and develop. Performance Appraisal Progressive Discipline This training presentation will explain the steps of progressive discipline and help you use this disciplinary system consistently and fairly to manage employee behavior and performance. At the end of the training session, you will be able to apply progressive discipline steps fairly and consistently, identify laws and policy requirements affecting discipline, conduct effective disciplinary meetings, and document disciplinary action properly. Discipline Record Keeping - Injury and Illness This online recordkeeping training course is recommended for employees and supervisors required to maintain OSHA illness and injury recordkeeping forms and those who need to know about the recordkeeping requirements. By the end of this training session, employees and supervisors will understand which employers are affected by recordkeeping standards, appropriate recordkeeping forms, how to reporting to the government, employee rights regarding recordkeeping, and injury and illness recording criteria. Illness and Injuries; Records Page 9 of 15

10 Reducing Turnover and Increasing Retention The objective of this online employment training course is to understand the reasons for turnover and discuss strategies to reduce turnover and increase retention. At the end of the training session, you will be able to identify the costs of excessive turnover, calculate and analyze your department's turnover rate, determine causes of turnover among your employees, understand what your employees want from their jobs, and develop an effective turnover reduction strategy. Turnover Sexual Harassment-What Employees Need to Know This online sexual harassment training course will teach employees about sexual harassment in the hope that awareness will help lead to the prevention of such harassment. By the end of this session, employees will have learned to be able to recognize sexual harassment, differentiate between the two main kinds of harassment, understand and follow company policy, report incidents and cooperate in investigations, and help promote and maintain a comfortable, productive working environment. Sexual Harassment Sexual Harassment-What Supervisors Need to Know This training presentation will provide you with the information you need to know about sexual harassment in order to handle incidents properly and prevent future problems. By the end of this session, supervisors will be able to understand legal and policy requirements, recognize what constitutes illegal sexual harassment, handle complaints effectively, participate in investigations, take appropriate corrective action, and promote and maintain a comfortable, productive working environment. Sexual Harassment Slips, Trips, and Falls By the end of this safety training course, you will be able to identify slip, trip, and fall hazards at work. You will understand safety specifications and features of walking surfaces and openings and how to use stairs and ladders safely to prevent slip and fall accidents. This course teaches employees how to avoid and eliminate slip and trip hazards while at work. Accidents; Slips and Falls Stress Management Page 10 of 15

11 The main objective of this online stress management training course is to help employees better manage stress. Too much stress is one of the most common causes of health problems. It can also cause mental distress that leads to serious illness and to distractions that can jeopardize safety on the job and off it. By the time this session is over, trainees should be able to identify the causes of stress, recognize the different types of stress, understand how stress affects them, and manage stress effectively both on and off the job. Personal Wellness; Quality Customer Care Substance Abuse In the Workplace-Employees The main objective of this online substance abuse in the workplace training course is to teach employees the impact of substance abuse in the workplace and to suggest ways to help deal with this serious problem. By the time this session is over, employees should be able to comprehend the harmful impact of substance abuse in the workplace, understand the requirements of the law and company policy, identify the ways in which alcohol and drugs impair job performance, recognize signs of substance abuse, and take appropriate action to deal with abuse problems. Alcohol and Drugs; Personal Wellness Substance Abuse in the Workplace-Supervisors The objective of this online substance abuse in the workplace training course is to provide managers and supervisors with important facts about substance abuse in the workplace and show how to help employees deal with this damaging problem. In this session, we ll examine the scope and cost of substance abuse and discuss a supervisor's role in helping to manage this difficult and complex problem in a way that helps employees in need and protects co-workers and the organization from the negative impact of substance abuse. Alcohol and Drugs Teambuilding for All Employees Teams can be an extremely effective way to get important work done. They make use of the diverse skills, knowledge, and experience of team members to produce results that a single person working alone would be unable to achieve. The main objective of this online teambuilding training course is to explain how we can build strong, effective teams in our organization. This course will teach employees to recognize the value of teamwork, identify the characteristics of an effective team, understand the qualities of a productive team member, and help build successful teams to achieve important goals. Communication; Quality Customer Care Teambuilding For Supervisors This online teambuilding training course will teach managers and supervisors techniques for building more effective work teams. Properly used, teams can boost productivity, improve quality, and Page 11 of 15

12 increase motivation and job satisfaction among employees. Teams can be used for everything from handling projects to solving problems to dealing with ongoing tasks. At the end of the training session, managers and supervisors will be able to recognize the value of team efforts, identify the characteristics of an effective team, build commitment and cooperation among team members, and use teams effectively to achieve goals. Communication Terminating Employees The main objective of this online employment training course is to teach managers and supervisors the legal grounds for termination. By the time this session is over, supervisors will be able to identify the employment laws that affect termination, recognize legitimate reasons for terminating employees, and prevent wrongful discharge and discrimination lawsuits. Termination (with Discharge) Time Management Skills for Employees This online time management training course will teach employees how to gain control over their time so that they can work more efficiently and productively. This course suggests ways that employees can make better use of their time and accomplish more with less effort. By the end of this training course, employees will be able to identify and eliminate time wasters, plan and prioritize effectively, define goals and make time-wise decisions, capitalize on prime and commuting time, avoid procrastination, and handle communications, interruptions, and emergencies effectively. Quality Customer Care; Training Training the Trainer For a highly mobile workforce, when many people are inexperienced at their jobs in their current careers, effective training is essential. Becoming a proficient trainer requires practice, organization, a clear sense of purpose, and an understanding of how to engage trainees in ways that will help them to learn. Training Violence in the Workplace - How to Prevent and Defuse for Employees Workplace violence is a relatively rare occurrence but we must always be fully prepared to deal with it in a way that protects us all from harm. The objective of this online training course is to teach employees to effectively deal with workplace violence. By the end of the training session employees will be able to identify the causes of workplace violence, spot the signs of potential violence, follow required security procedures, respond effectively to violent acts, and recognize and respond to terrorist threats. Violence in the Workplace Page 12 of 15

13 Violence in the Workplace - How to Prevent and Defuse for Supervisors This online violence in the workplace training course will help managers and supervisors identify the causes of workplace violence, spot the signs of potential violence, follow required security procedures, respond effectively to violent acts, and recognize and respond to terrorist threats. While fortunately, workplace violence is a relatively rare occurrence, supervisors and managers must always be fully prepared to deal with it in a way that protects everyone from harm. Management plays an important role in preventing violence, recognizing potential threats, defusing violent situations, and training others to follow proper security procedures. Violence in the Workplace Workers' Compensation-What Supervisors Need to Know It is important for managers and supervisors to understand how the organization's workers compensation program works so that they can help injured employees get prompt and proper care and ease the transition back to work when employees recover. Management plays an important role in helping the organization keep down workers comp costs and prevent workplace injuries and illness. This online workers' compensation training course will teach supervisors and managers to be able to recognize the purpose and benefits of workers' compensation, complete reports and help workers file claims, maintain contact with employees on leave and ease their return to work, and help prevent workplace accidents to keep worker's comp costs down. Workers' Compensation Workplace Ethics for Supervisors The objective of this online training course is to help ensure that supervisors and managers act ethically in all matters related to business. This course teaches managers and supervisors to appreciate the importance of ethical conduct on the job, understand the requirements of the law and company policy, identify ethical problems in the workplace, make ethical decisions, and recognize and carry out ethical responsibilities. Ethics Workplace Harassment-What Supervisors Need to Know The main objective of this online workplace harassment training course is to teach managers and supervisors the nature of harassment in the workplace, how you can help prevent it, and what to do if, despite our best efforts, it occurs in our organization. This online training course will teach supervisors what harassment is and why it is a problem, all about company policy against harassment, the procedures for dealing with harassment, how to investigate incidents and determine whether harassment has occurred and the actions you need to take to stop harassment and correct its effects. Page 13 of 15

14 Workplace Privacy-What Supervisors Need to Know Workplace Privacy-What Supervisors Need to Know Civil Rights; Privacy Hours Workplace Safety for Employees Employees play a critical role in helping to achieve safety and health objectives. Without employee's active participation an organization cannot achieve the goal of creating a safe and healthy workplace. By the end of this online safety training course employees will be able to understand why safety is such an important workplace issue, identify the requirements of OSHA and the law, know what the safety policy requires, and take an active role in promoting workplace safety and health. New Employee Orientation; Safety and Health Workplace Security for Employees It is commonly thought that workplace security is a job for management, security patrols, surveillance cameras, and the police. And to some extent it is. But in order to maintain a safe and secure workplace, everyone needs to become involved. The main objective of this online safety training course is to teach employees to be aware of security risks and what can be done to help prevent security breaches while at work. Security Page 14 of 15

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