PENDING List of Training Classes. Hours/Delivery Approved Category
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1 PENDING List of Training Classes Draft Being Reviewed Approved Categories Call Taking Improvement Programs Maintenance to System Protocols PSAP Management Quality Assurance Supervising Staff Hours/Delivery Approved Category Provider: Apco Institute Active Shooter Incidents 1 day live/3 weeks web Yes Call Taking CALEA Accreditation Manager 8 weeks web No Doesn't Fit a Category Communications Center Supervisor 3 days live/5 weeks web Yes Supervising Staff Crisis Negotiations for Telecommunicators 1 day live/3 weeks web Yes Call Taking Customer Service in Public Safety Communications 1 day live/3 weeks web Yes Improvement Programs Communications Training Officer 3 days live/5 weeks web No Doesn't Fit a Category Communicaitons Training Officer Instructor 5 days live/6 weeks web No Instructor Level Courses Not Eligible Disaster Operations and the Comm Center 1 day live/3 weeks web Yes Management Emergency Medical Dispatch Certification 4 days live/6 weeks web Yes Protocols Emergency Medical Dispatch Manager 1 day live/3 weeks web Yes Management Emergency Medical Dispatch Concepts 1 day live/3 weeks web No Doesn't Fit a Category Emergency Medical Dispatch Instructor 5 days live/6 weeks web No Instructor Level Courses Not Eligible Fire Service Communications 4 days live/6 weeks web Yes Call Taking Fire Service Communications Instructor 5 days live/6 weeks web No Instructor Level Courses Not Eligible PSC Staffing & Employee Retention 1 day live/3 weeks web Yes Management Public Safety Telecommunicator 1 5 days live/4 weeks web Yes Call Taking Public Safety Telecommunicator 1 Instructor 5 days live/6 weeks web No Instructor Level Courses Not Eligible Surviving Stress 1 day live/3 weeks web Yes Improvement Programs Registered Public Safety Leadership (RPL) Course approx 1 year Yes Management Provider: NENA Category: PSAP Manager's Toolkit
2 Achieving Excellence in 911 Center Management 2 days Yes Management Leadership in the 911 Center 1 day Yes Management Next Generation Employees for the Next Gen PSAP 1 day Yes Management Filling the Seats in Your PSAP 1 day Yes Management Category: Expanding Your Horizions Missing! 1 day Yes Call Taking Overcoming Negativity in the Comm Center 1 day Yes Improvement Programs Preparation for PSAP Management 1 day Yes Supervising Customer Service for 911 Professionals 1 day Yes Improvement Programs From Ostrich to Eagle, Improving the PSAP Work Culture 1 day Yes Improvement Programs Change Management in day Yes Supervising Category: Preparing for the Worst Continuity of Operations Plans for PSAPs 1 day Yes Management Advanced Disaster Planning for PSAPs 2 days Yes Management Disaster Planning for PSAPs 1 day Yes Management Category: Getting the Word Out Government Education 1 day Yes Management "In the Trenches" Approach to Public Education 1 day No Doesn't Fit a Category Training the 911 Trainer 1 day No Doesn't Fit a Category Category: The Future is Here Advanced 911 Database 2 days Yes Maintenance Advanced GIS 1 day Yes Maintenance Introduction to Next Generation day Yes Maintenance GIS & NG 911 for the PSAP 1 day Yes Maintenance Transition to Next Generation day Yes Maintenance Category: Keeping Your PSAP Finely Tuned 911 Center Consolidation 1 day Yes Management The ADA from A to Z 1 day Yes Management Grant Management for PSAPs 1 day Yes Management Liability Issues in the 911 Center 1 day Yes Management PSAP Design 1 day Yes Management SOP SOS 1 day Yes Management Communications Center Staffing Workshop 1 day Yes Management Catgory: Learning the Ropes
3 The 911 Puzzle: Putting All the Pieces Together 1 day Yes Improvement Programs Introduction to Converging 911 Technologies 1 day Yes Improvement Programs Understanding GIS for the PSAP 1 day Maintenance Life Skills for Telecommunicators 1 day Yes Improvement Programs Provider: Priority Dispatch Corp National Academy Emergency Medical Dispatch 3 days Yes Protocols National Academy Emergency Police Dispatch 3 days Yes Protocols National Academy Emergency Fire Dispatch 3 days Yes Protocols Emergency Telecommunicator Instructor 3 days No Instructor Level Courses Not Eligible EMD, EFD, EPD Quality Assurance Courses 2 days Yes QA NAED Communications Center Manager Course approx 3 months Yes Management Provider: NC Sheriff's Standards Commission Sheriff's Standards Telecommunicator Certification Course 6 or 7 days Yes Call Taking Provider: Powerphone Liability 1 day Improvement Programs 911 Supervision 2 days Yes Supervising Active Shooting Response 1 day Yes Call Taking Dispatch Judo: Verbal Defense & Influence for Dispatchers 2 days Yes Call Taking Domestic Violence Intervention 1 day Yes Call Taking Emergency Medical Dispatch 2 days Yes Protocols Fire Service Dispatch 2 days Yes Protocols Homeland Security for Telecommunicators 1 day Yes Call Taking Hostage Negotiations 1 day Yes Call Taking Law Enforcement Dispatch 2 days Yes Protocols Non Emergency Call Handling 1 day Yes Call Taking Protecting Law Enforcment Responders 1 day No Doesn't Fit a Category Public Safety Dispatch 2 days Yes Call Taking Stress Identification and Management 1 day Yes Improvement Programs Suicide Intervention 1 day Yes Call Taking Provider: Public Safety Training Consultants
4 Active Shooter 1 day Yes Call Taking Being the Best 1 day Yes Call Taking/Supervising Building Your Liability Shield 1 day Yes Improvement Programs Complacency.How to Avoid A Toxic Workplace 1 day Yes Supervising Crisis Communications 1 day Yes Call Taking Critical Incident Stress Management 1 day Yes Management/Supervising Customer Service the 911 Way 1 day Yes Call Taking Domestic & Family Violence for 911 Professionals 1 day Yes Call Taking Fire Communications 1 day Yes Call Taking High Risk Events! 1 day Yes Call Taking Homeland Security for 911 Professionals NIMS 1 day Yes Call Taking/Supervising In Progress! 1 day Yes Call Taking Modular Fire Service Dispatch Training depends on agency need Yes Call Taking People First Management 1 day Yes Supervising Progressive Supervision Workshop 1 day Yes Supervising School Violence: Lessons Learned 1 day Yes Call Taking Planes, Trains, and Automobiles 1 day Yes Call Taking Under the Headset: Surviving Dispatcher Stress 1 day Yes Improvement Programs You Just Never Know 1 day Yes Call Taking/QA (Most of above courses available in workshop format) hours Provider: PROTEC Critical Service Solutions Jimmy Lamb Telecommunicator Workshop 1 day Yes Improvement Programs Recruiting, Training & Retaining Communications Personnel 2 days Yes Management Customer Service for day Yes Improvement Programs Fire Service Communications 1 day Yes Call Taking Provider: National Emergency Communications Institute Basic 911 Certification Course 5 days Yes Call Taking NECI National EMD Certification Course 3 days Yes Protocols NECI Fire Communications Officer Certification 3 days Yes Call Taking NECI Communications Training Officer Certification 3 days No Doesn't Fit a Category Workshop Crimes in Progress Calls 1 day Yes Call Taking Workshop Suicide Calls 1 day Yes Call Taking
5 Workshop Domestic Violence Calls 1 day Yes Call Taking Workshop Bomb Threat Calls 1 day Yes Call Taking Workshop HazMat Calls 1 day Yes Call Taking Workshop Liability and Legal Issues in day Yes Improvement Programs Workshop Stress Management 1 day Yes Improvement Programs Workshop TDD Calls 1 day Yes Call Taking Management: Developing a Policy & Procedure Manual 3 days Yes Management Management: Developing a 911 Quality Assurance Program 3 days Yes Management Management: EMD Program Implementation 3 days Yes Management Provider: The Public Safety Group Critical Incident Dispatching 2 days Yes Call Taking Communicaitons Training Officer 2 days No Doesn't Fit a Category Supervisor 2 days Yes Supervising Fire Communications 2 days Yes Call Taking Hostage Negotiations 1 or 2 days Yes Call Taking Crimes In Progress 1 day Yes Call Taking Active Shooter 1 day Yes Call Taking Critical Incident Stress 1 day Yes Improvement Programs Suicide Intervention 1 day Yes Call Taking Hostage Negotiations 1 day Yes Call Taking Stress: It's All in Your Head 1 day Yes Improvement Programs Domestic Abuse 1 day Yes Call Taking Terrorism and the Telecommunicator 1 day Yes Call Taking Telecommunicator Liability 1 day Yes Improvement Programs TTY Training 1/2 day Yes Call Taking Customer Service 1/2 day Yes Call Taking Provider: Profile Evaluations Inc com Hiring Right for week web Yes Management Building for Excellence: Management & Leadership Tools 6 week web Yes Management The Communications Training Professional 6 week web No Doesn't Fit a Category Domestic Violence by The Public Safety Group 3 week web Yes Call Taking Stress: It's All in Your Head by The Public Safety Group 3 week web Yes Improvement Programs
6 Suicide Intervention by The Public Safety Group 3 week web Yes Call Taking Basic Telecommunicator Training by Public Safety Group 5 week web Yes Call Taking Active Shooter by The Public Safety Group 3 week web Yes Call Taking Communications Center Liability by The Public Safety Group 3 week web Yes Improvement Programs Challenging Callers by The Public Safety Group 3 week web Yes Call Taking Customer Service by The Public Safety Group 3 week web Yes Call Taking Provider: FEMA/NIMS IS 100 Introduction to the Incident Command System 3 hours yes Protocols IS 200 ICS for Single Resource and Initial Action Incidents 3 hours Yes Protocols IS 700 National Incident Management System, An Introduction 3 hours Yes Protocols IS 800 National Response Framework, An Introduction 3 hours web/8 hours live yes Protocols Provider: National Center for Missing & Exploited Children Telecommunicator Best Practices for Missing and Abducted Kids 1 day live/6 hours web yes Call Taking Missing Child Seminar for Chief Executives (CEO) 2 days yes Management Time to Act: The 911 Center and Missing Kids Course 1 day live yes Management Train the Trainer Seminar 1 day live no Doesn't Fit a Category
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