How do you want to use Visma Severa on your mobile?

Size: px

Start display at page:

Download "How do you want to use Visma Severa on your mobile?"

Wilfred Peters
8 years ago
Views:

1 How do you want to use Visma Severa on your mobile? Severa Mobile Survey Results Foreword Thanks to everyone who participated in the survey! With 389 responses, the Severa mobile survey proved to be one of the most complete inventories of mobile use for project management and professional services organizations. We were unable to find much research on this topic, so we have decided to publish the data publicly. Visma Severa was released as a cloud service almost 10 years ago. Back then, cloud service and SaaS terminology was not even invented yet. Nowadays cloud service is a commodity. Companies expect business applications that can be used without software installation from anywhere, at anytime. During the last few years, more and more mobile business apps have been released. Saas has become more mobile and also more user-friendly than complex enterprise systems. Visma Severa released its first mobile app over 5 years ago. It was a simple WAP application that included time tracking, as well as a customer search and task list. However at that time, mobile phones were still meant for phone calls not apps. Now the situation is different. A recent TechCrunch article indicates that iphone and Android mobile apps have been downloaded 40 billion times and US consumers are using mobile apps approximately 94 minutes a day. Visma Severa will make major investments in the development of mobile apps based on the results of this survey. Our goal is to make it possible that regular customers don t need a computer at all. Of course, computers will still be the main tool for power users like controllers and project managers. We will publish more information about our mobile project throughout the development process. Ari-Pekka Salovaara Managing Director Visma Severa Oy

We were unable to find much research on this topic, so we have decided to publish the data publicly. Visma Severa was released as a cloud service almost 10 years ago.

2 Background The survey was held from March 1 to April 15, 2012, on the web. Our main goal was to get feedback, and understand consumer interest in different mobile features. Feature categories included CRM, project management, time tracking, travel reimbursement, invoicing and reporting. Features within a category were rated as very important, good or not important. Respondents were able to provide additional comments and feedback as well. A total of 389 people answered the survey. Respondents were spread across various countries with 209 responses in Finnish, 106 responses in Swedish and 74 responses in English. The survey targeted people who work in project management or professional services organizations, and nearly 75% of the respondents where current Visma Severa customers I use Visma Severa at work I had a free trial account A colleague told me about Visma Severa I didn t know about Visma Severa previously Table 1: Respondent familiarity with Visma Severa

Respondents were able to provide additional comments and feedback as well. A total of 389 people answered the survey.

3 CRM Results for the CRM category were the most interesting part of the survey. The ability to search and update customer information, track communication, update sales cases and call contacts quickly were the most important features for respondents. In Sweden, the level of interest in CRM features was higher than for any other category. Nearly 60% of all respondents indicated that the ability to search and update customer information and track customer communication were very important. 6 1 Search and update customer information See customer location on a map Track customer communications Call customer directly Add and update sales from contact business cases card Browse customer sales and invoice history Review sales forecasts and other reports Table 2: Importance of mobile CRM features Project management The ability to search and update activities, as well as view project deadlines and statuses were the most important project management features. Respondents in Swedish and English indicated that project scheduling and profitability reviewing were very important as well, while in Finnish the interest in these areas was significantly lower. 6 1 Search and update activities Schedule projects View project deadlines and statuses Review profitability, progress and budget reports Communicate with customer and team members View resource allocations Table 3: Importance of mobile Project management features

In Sweden, the level of interest in CRM features was higher than for any other category.

4 Time tracking Entering work hours with your mobile phone was the most important feature overall for respondents in every language. Over 80% of all respondents think that mobile time tracking is very important while only 4% thought it was not important. In English, approving work hours and reviewing productivity were identified as very important by 50% of the respondents Enter work hours Use the Stopwatch to record hours Approve work hours Review productivity and billing See work hour balance Table 4: Importance of mobile Time tracking features Travel reimbursement The results were similar across all languages regarding travel reimbursement features. Entering travel expenses was number one, while photographing receipts was the second most important feature. 6 1 Record mileage using a GPS Enter travel expenses for projects Photograph receipts for reimbursement Approve travel reimbursements Table 5: Importance of mobile Travel reimbursement features

In English, approving work hours and reviewing productivity were identified as very important by 50% of the respondents.

5 Invoicing The ability to invoice customers through a mobile app had the lowest importance ranking. Approving invoices was the most important of the category features with 29% of Swedish respondents indicating that invoice approval was very important. 6 1 Browse customer invoice history Create new invoices Approve invoices Send invoices Table 6: Importance of mobile invoicing features Reporting The most important reporting features corresponded with checking team task lists and receiving notifications about project problems. In contrast to respondents in other languages, nearly 50% of Swedish respondents thought that checking team task lists was very important. 45 % 35 % 25 % 15 % 1 5 % Review revenue, billing and profitability reports Check team's task list Receive notifications about project problems Check the sales pipeline Table 7: Importance of mobile reporting features

6 1 Browse customer invoice history Create new invoices Approve invoices Send invoices Table 6: Importance of mobile invoicing features Reporting The most important reporting features corresponded

6 Overall ranking of mobile features The overall ranking of mobile features was based on the importance of individual features to respondents. The ranking was determined using the calculation: The number of very important responses minus the number of not important responses. Ranking Feature 1 Enter work hours 2 Search and update customer information 3 Search and update activities 4 Track customer communications 5 Enter travel expenses for projects 6 View project deadlines and statuses 7 Call customer directly from contact business card 8 Add and update sales cases 9 See work hour balance 10 Photograph receipts for reimbursement 11 Receive notifications about project problems 12 Check team's task list 13 Communicate with customer and team members 14 Use the Stopwatch to record hours 15 Approve work hours 16 Browse customer sales and invoice history 17 View resource allocations 18 Approve invoices 19 Record mileage using a GPS 20 Browse customer invoice history 21 Schedule projects 22 Approve travel reimbursements 23 Review revenue, billing and profitability reports 24 See customer location on a map 25 Send invoices 26 Review profitability, progress and budget reports 27 Create new invoices 28 Review productivity and billing 29 Review sales forecasts and other reports 30 Check the sales pipeline Table 8: Ranking of mobile features

Ranking Feature 1 Enter work hours 2 Search and update customer information 3 Search and update activities 4 Track customer communications 5 Enter travel expenses for projects 6 View project

Visma.net Expense The fastest way to make accurate expense claims

Visma.net Expense The fastest way to make accurate expense claims Visma.net Fact Sheet Markets easiest and most effective travel expense solution. What is Visma.net Expense? Visma.net Expense is an online