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2 Merck Boosts Mobile Development and BYOD Flexibility with AirWatch by VMware Michelle Burnett, Enterprise Account Executive, AirWatch by VMware

3 Explosive Growth of Mobile Mobile worker population will reach 1.3 Billionin 2015 Source: IDC Worldwide Mobile Worker Population Forecast Tabletsare forecasted to reach 462 Millionin 2017 Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, , 3Q13 Update Mobile phones forecasted to reach 2.1 Billion in 2017 Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, , 3Q13 Update 60+% of people reported they use their personal device at work Source: Gartner Device: The Facts and the Future 11 April

4 Key Considerations for Success

5 Key Mobility Requirements Provide secure access to corporate systems Protect sensitive data Ensure privacy Monitor compliance Control costs Detect unauthorized user and compromised devices Enable users with corporate devices or BYOD Improve productivity / support customers 5

6 Develop a Comprehensive Mobility Strategy Security Devices Apps Content Browsing Workspace BYOD 6

7 Plan for Extended Enterprise Collaboration Suppliers, vendors and contractors Dealers and franchises Customers Prospects Auditors and governance bodies Students 7

8 Protect Your Corporate Data Customer Data Textbooks Sales Presentations Videos Legal Briefs Sensitive s Medical Records Financial Reports Electronic Flight Bags Websites Board Books Classified Documents Training Materials Handbooks Product Inventory Product Information Patient Charts Planograms Attachments Intranet Sites 8

9 Evaluate Multiple Security Approaches MDM Manage the Device Containerization Manage a Workspace Hybrid Example: BYOD Example: Corporate-owned 9

10 Leverage Enterprise Systems Investments Directory Services Content Filtering Corporate Networks Certificates and PKI Malware Anti-Virus CRM Printers & Peripherals Content Repositories Infrastructure SDK SIEM 10

11 Merck Case Study

12 @ a glance Global pharmaceuticals and chemicals company About 70% family owned and 30% publicly traded Innovative prescription drugs (cancer, neurodegenerative diseases) ~ employees in 66 countries Market and technology leader in liquid crystals Total revenues in 2012: 11.2 billion Merck conducts its operations in four divisions: Merck Serono, Consumer Health, Merck Millipore, Performance Materials Specialty products for customers in science and industry Key markets: bioscience, foods, pharmaceuticals, cosmetics, plastics, coatings, printing and optics Harmonized business processes in production, logistics and divisional services Worldwide leading supplier of liquid crystal mixtures Usage for displays in televisions, monitors and consumer electronics (e.g. smartphone screens) Research & development of liquid crystals pioneered by Merck more than 100 years ago Development of new products for lighting, photovoltaic and alternative display technologies (OLED, etc.) 12

13 Where we came from where we are today Past High business demand for mobile devices (smartphones and tablets) Sourcing strategy and on-going evaluation of Cloud and Software as a Service (SaaS) New business requirements and trends Consumerization, Bring-Your-Own-Device (BYOD) demand, Attracting digital natives Pressure to offer cost efficient services Rapid changing and volatile markets in the mobile industry Today Cloud-based SaaSMobile Device Management solution: 1-service fits all Lifting and seizing business opportunities Centralized enterprise mobility management (EMM), mobile application and content management (MAM, MCM) Customer focus on new devices and technologies (e.g. ios, Android, Windows Phone, Office 365+, etc.) BYOD program, App Factory, Mobile Center of Excellence 13

14 The Solution: Mobile Device Management Flexibility for end users to enroll devices anytime, anywhere regardless of OS Self configuration of devices in selfservice portal saves IT department valuable time and effort while enabling employees with some device management decisions Involvement from global data privacy officer, legal department, workers council and IT committee for legal questions regarding user privacy The entire mobility solution has been impeccably designed and AirWatch continuously brings new solutions to market. 14

15 The Solution: Mobile Application Management Host and manage internal, public and paid apps and distribute apps to employees throughout the world Deploy and test multiple versions of the same application from one central place in AirWatch Enterprise App Catalog Mobility Center of Excellence (SPOC) paired with mobility business champions to meet business demands We can now manage apps centrally, automatically, and by user group. 15

16 The Solution: Mobile Content Management Currently testing AirWatch Secure Content Locker with SharePoint integration Plans for a company-wide rollout following trial completion Secure Content Locker will allow the company to respond to increased security requirements for corporate documents Running BYOD program with Secure Content Locker (SCL) integration o Encrypt attachments o Remove attachments from o Push attachments to open in SCL 16

17 I need apps to improve collaboration, to get access to the latest international pharmaceutical research results and to conduct patient studies. If you need assistance with state-of-the-art mobile solutions, ask our Merck Mobility Center. Mobility Center of Excellence 17

18 Enterprise Mobility Merck TEAM NA/LA TEAM EMEA TEAM ASIA x Numbers show Merck sites NOT number of devices 150+ INTERNAL APPS APP FACTORY Legacy Blackberry 5 Apple iphone/ipad Android/Windows Phone EAP / Enterprise Feature Pack Mobility Business Champions 18

19 Merck s Mobility Center of Excellence Benefits One stop shop for business needs and unified enterprise mobility solutions Strong focus on customer experience Providing guidance and best practices for all mobility and cloud projects within Merck Driving innovation and keeping up with rapidly evolving mobile technologies and release cycles Comprehensive enterprise mobility strategy and mobility architecture for Merck Lower costs, increased execution speed 19

20 Enterprise Mobility Merck What s next? (Business) user/customer experience (CX) is paramount driven by IT consumerization Appification of business processes and technologies (BT) to access corporate data Defining mobile engagement while optimizing the ecosystem, platforms, people and processes The B/CYOX (everything) in the enterprise The cloud paradigm: business transformation vs. legacy IT self-conception 20

21 Thank you