Hotel Accessibility Pack

Transcription

1 Thank you for considering the Hilton Portsmouth. We are pleased to give you some information about our hotel that you may find useful when planning your visit. Arriving at the hotel You will find a free parking area for the disabled drivers at the hotel. There are two spaces to the right just as you drive in, by the flagpoles. When driving past the flagpoles, you will see further disabled parking bays on the left, all which are highlighted in blue. If you are not driving, there is an official drop-off point outside the main entrance. If you are being dropped off, arrive under the canopy to unload your luggage. You should use the main entrance of the hotel, which is easily accessible through automatic doors, which open into the main foyer. After 11pm, we lock the front doors. A doorbell is to the righthand side of the door if you want access after this time. Please ask at reception for help with your luggage. Trolleys are also available at reception if you need them. 1

2 If you need help with equipment, or guidance of any kind, our concierge and team of porters are on duty 24 hours a day. This service is in the foyer to the right of the entrance doors. Welcome and reception There are no steps in the main lobby area. The hotel does not have a lift, as all facilities are on the ground floor. The reception desk is to the right of the main hotel entrance between the business centre and Precor Gym. The surface of the foyer floor is marble, with carpet around the seating area and corridors. Check-in is at the main reception desk, which is 1m 10cm high. However, if you ask, a member of staff will also be able to come to the seating area with a clipboard. i The induction loop is at the check-in point, to the right-hand side of the reception desk. The Hotel operates a system of PEEPs (Personal Emergency Evacuation Plans). On check-in to the Hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the Hotel be necessary as a result of a fire or other emergency. We can provide a large-print copy of the registration card if you ask. Other services If you want to order a newspaper, please contact the reception team. We will deliver your newspaper each day to your room. You can order a wake-up call through the reception team. Or, you can set a wake-up call in your room, using either the phone system or the television. 2

3 Every guest room has a guest directory that contains information about the facilities in the hotel. For extra help to use this directory, please contact a team member. For any extra information you may need, please ask at reception, where the team will be more than happy to help you. Toilet facilities There are three public toilets in the hotel. All three are towards the meeting room corridor, past the bar, opposite reception. One of these is a specific accessible toilet. The accessible toilet, just off of the meeting room corridor, is located on the right-hand side, just past the female toilets in the meetings corridor. The toilet has a panic alarm for emergencies. Phones We also provide local taxi information and a freephone taxi phone at Reception. Our taxi firm meets the conditions of disabled guests. Getting round the hotel The hotel has two floors of bedroom corridors, all well-lit and carpeted. The ground floor is fully accessible. Tradewinds Bar You can get to the bar from the main lobby, next to the meeting area and opposite reception. We provide table service. The bar is within easy reach of the accessible toilets, which are to the left of the bar, six metres along the meeting room corridor. 3

4 Restaurant The entrance to the restaurant is directly behind the lounge area. As you pass you will find the restaurant reception desk to your right. The access to the restaurant is five feet wide with no doors. The bar area is carpeted, and the restaurant, starting at the entrance, has a wooden floor and then carpeted. The servery area is tiled. The restaurant is on 2 levels. We can provide menus in large print if you need. Staff are happy to read the menu if you ask them to help. Both self-service and table service are provided. Precor Gym We have a fitness room on the ground floor. The fitness room is past reception towards the bedroom corridor and immediately on the left. The fitness room has surveillance cameras, which are monitored by reception. To get into the fitness room, you must use your bedroom key The doorway into the fitness room can be very heavy. We can help you if you need us to. The floor in the gym is carpeted. The gym has two running machines, one cycling machine, one rowing machine, one step machine, a cross-trainer, a multipurpose weight machine, an arm bike, an exercise area and a free weights area. We provide towels when you enter the gym. We also provide a water dispenser. Staff are available to provide advice at reception at all times. 4

5 The business centre You can get into the business centre from the foyer, to the right of the reception desk. This foyer area is tiled and the business centre is on the right-hand side as you come through the main entrance doors. Access is through a single glass door with a doorstep If there is nobody on duty in the business centre. Please contact reception who will be able to assist you. Reception will also be able to arrange for any photocopying services. To the right of the business centre there is a desk with 2 pc s and a colour printer. If you wish to use the PC, you must buy a card from reception or you may also do this by credit card at the PC using the swipe facility. Bedrooms There are three accessible rooms with bathtubs (three twin rooms). You can find the accessible rooms on the ground floor (three rooms, on the non-smoking floor). There is one twin accessible room (with bath) which connects to standard twin rooms. All accessible rooms have grab rails around the toilet, a higher level toilet, an emergency pull cord and a low-level storage shelf. Accessible rooms also have a lower-level sink, a low-level spyhole in the bedroom door and wider doors. We can add the following equipment to any room in the hotel for you to use. - A Derby toilet seat - A Cosby bath seat 5

6 - An Ashby step-two - A Castle Safe support rail - A bath board (plastic) - Bed risers (individual elephant feet ) - A voyager travel bag. - An inflatable chair to help you get in and out of a bath - Rubber mats Your room will have a chair at the desk, a comfy chair and a coffee table. If you need more space in your room, we can remove any of these items. Please contact either reservations, before your stay, or housekeeping once you have arrived at the hotel, to arrange for furniture to be moved. Full bedroom details 113, 116 or 118 twin non-smoking rooms Bathroom facilities There are grab rails on both sides of the toilet except 118 (which has one) A higher level toilet An emergency pull cord Low-mount towel storage and shelving Low-level baths A low-level sink The bathroom floor is tiled. Bedroom facilities A low-level spyhole in the bedroom door Low-level beds Wider doors (83cm) A phone at your bedside 6

7 A bedside control panel for the room lights Accessible writing desks An emergency pull cord A low-level bathtub Easy-grip handles on all taps and the toilet flush 113 and 111 are accessible to standard twin rooms with connecting doors Conference facilities All our meeting rooms are on the ground floor and fully accessible. We have one meeting suite, the Mountbatten that we can split into three smaller rooms. The Eisenhower, Churchill and Roosevelt are the rooms split from the Mountbatten suite. The Mountbatten and Roosevelt have natural daylight. All meeting rooms are on the ground floor, and six are at the same level as the main reception area. All meeting rooms are opposite to reception and next to Caffé Cino, apart from one which is along the bedroom corridor. See below for a description of each specific meeting room. The meeting rooms and the foyer areas are all carpeted. We can fit all meeting rooms with an At your service call button if you need help. You can arrange to the audio-visual equipment before your event. Please let the conference and banqueting sales person know when you make your booking. 7

8 Our nine flexible function suites are perfect for conferences from two to 200 delegates. They are all on the ground floor, have generous ceiling heights, wide access doors and all benefit from natural daylight. Mountbatten Suite (18.6 metres x 13.8 metres) The Mountbatten Suite is the largest of our function suites. We can set up different layouts in this function room including theatre style, classroom, cabaret, banquet and dinner dance. The Mountbatten Suite can hold 230 people. You can use this room for a range of different events including property exhibitions, weddings, dinner dances and large presentations. We also have a private bar in the Mountbatten suite for private dinner dances, banquets and weddings We can also split the Mountbatten Suite into three smaller rooms. Churchill Suite (11.9 metres x 6.9 metres) The Churchill Suite holds up to 80 people in a theatre-style layout and 40 people in a boardroom layout. The Churchill Suite can be set up in a number of layouts. Roosevelt Suite (11.9 metres x 6.9 metres) The Roosevelt Suite is same as the Churchill Suite. Churchill and Roosevelt suites combined (11.9 metres x 13.8 metres) As well as splitting the Mountbatten Suite into three smaller rooms, we can also combine the Churchill and Roosevelt Suites to make a larger conference suite. This suite is ideal for larger meetings and conferences and can hold up to 160 people in a theatre layout or 50 people in a u-shape. 8

9 Eisenhower suite (9.6 metres x 6.7 metres) The Eisenhower Suite is actually the only one of our meeting rooms that does not have natural daylight when used as a meeting room on its own. The Eisenhower Suite is slightly smaller than the Roosevelt and Churchill Suites. It can fit a range of layouts from 50 people in a dinner dance and 45 people in a classroom. Normandy Suite (6.1 metres x 5.9 metres) The Normandy Suite holds a range of layouts from 40 people in a theatre-style layout to 20 people in a cabaret or classroom layout. It is an ideal suite for a small private dinner or mediumsized meetings. Portsdown Suite (10.5 metres x 7.2 metres) The Portsdown Suite is not only a good-sized room for mediumsized meetings but also it is also ideal for private hire. The room is large enough to hold private dinners, small property exhibitions and civil ceremony weddings. It can hold up to 70 people in a theatre layout and can accommodate most different meeting layouts. Cosham Suite (5.9 metres x 3.7 metres) Emsworth Suite (5.9 metres x 3.7 metres) Langstone Suite (5.9 metres x 3.7 metres) These are our three smallest meeting rooms. They can hold from 10 people in a boardroom layout to 20 people in a theatre layout. They are an ideal size for syndicate rooms, small meeting or interviews. 9

10 Solent Suite (7.96 metres x 7.57 metres) Like the Portsdown, the Solent Suite is also an ideal size for private functions ranging from small property exhibitions to private dinners. It can hold up to 60 people in a theatre layout and 25 people in a u-shaped. Toilet facilities There is an accessible toilet in the conference area. You can get to it from the lobby by taking the corridor next to Café Cino. The toilet is on the right-hand side as you go towards the entrance to the Mountbatten Suite. In an emergency The Hotel operates a system of PEEPs (Personal Emergency Evacuation Plans). On check-in to the Hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the Hotel be necessary as a result of a fire or other emergency. You will be given a copy of this Emergency Evacuation Plan and we will keep a copy for our Hotel Fire Team to refer to in case of an evacuation taking place during your stay. The Plan will specify which of our Team Members will be designated to assist you, should you require this. Should you have any concerns regarding emergency evacuations, please speak to the Duty Manager. 10

11 Other information For extra help before you arrive, please contact our reservations department on If you need any help during your stay, you can contact the duty manager at the reception desk or on extension 0. We look forward to welcoming you to the Hilton Portsmouth and making your stay an enjoyable one. We hope that the information in this pack has been useful. However, if you need any more information about the facilities at the Hilton Portsmouth, please contact us on

12 Our policy statement on disability We are committed to providing equal opportunities for both our guests and our employees. As a service provider with 50 years worth of history in the UK and Ireland, we have developed a culture of reacting quickly and efficiently to all guest requests, whatever they may be. This same culture also includes identifying and meeting the specific needs of our disabled guests. Hilton UK are dedicated to providing "Best in Class" service - therefore if you have any particular feedback or suggestions, please: Send them through to our Guest Disability Assistance team; toll free UK: (Monday to Friday UK 9am - 5pm) [email protected] or For all other general enquiries or reservations please telephone our Reservations and General Enquiries via: toll free UK: USA: