Automatic Tank Gauge / Leak Detection System

Transcription

1 Tank Sentinel (TS , 2001, 504, 508 & 750) Automatic Tank Gauge / Leak Detection System Operator s Guide Part Number: Rev. C Copyright January 2009

2 NOTICE INCON has strived to produce the finest possible manual for you, and to ensure that the information contained in it is complete and accurate. However, INCON makes no expressed or implied warranty with regard to its contents. INCON assumes no liability for errors or omissions, or for any damages, direct or consequential, that result from the use of this document or the equipment which it describes. This manual is for use expressly with the TS-1001, TS-504, TS-750 ATG systems for up to 4 tanks, and with the TS-2001, TS-508 ATG systemsfor up to 8 tanks. This document contains proprietary information and is protected by copyright. All rightsarereserved. No part of this document may be reproduced in any form without the prior written consent of INCON. INCON reserves the right to change this document at any time without notice. Need Help? Contact INCON at: INCON INTELLIGENT CONTROLS, INC. PO Box 638 SACO ME Office Hours: 8 a.m. to 5 p.m. EST Monday through Friday Sales - Technical Service - Phone: (800) Phone: (800) Fax: (207) Fax: (207) [email protected] [email protected] Visit our Website at: After Hours Cell Phone: (207) Tank Sentinel SCALD Brite BriteBox Britebus BriteSensors are registered trademarks of INCON. INCON is a registered trademark of Intelligent Controls, Inc. Copyrighted 1997, 1998, 2002 Intelligent Controls, Inc. All rights reserved. Tank Sentinel Operator s Guide

3 Table of Contents P Preface... P - i Graphic Symbol Conventions... P - i Page Numbering Convention Example:... P - i Page Layout Convention Example:... P - i Product Overview... P - ii Alarms and Warnings... P - iii Tank Sentinel Features... P - iii Safety... P - iv Approvals... P - iv Need Help? Names and Phone Numbers to Contact... P - iv 1 Console Basic Operation General Operating Modes Console Component Location Display Run Mode Display Sentinel Mode Display Tank or Line Testing Display Tank & Line Display Notes: Menu keys (M1 thru M4) Status Row (with Alarm Test Key) Keypad Keys Report Printer Paper Advance Button RS232 Communication Ports TS-FM2 Receptacle Model & Serial Number Label Product & Tank Related Keys Menu Related Keys Changing the Display and Report Language Special Keys Selecting A Report Report Features Check Date &Time Check Display, Printer, or Dialtone Check Software & Hardware Options Starting a tank or Line Leak Test: Testing Note: Showing the Status of Tank or Line Leak Tests Indications of Active Tests: Aborting a Tank or Line Leak Test ACK Shift key uses: Upgrade Menu Sample Upgrade Instructions Table of Contents Page TOC - 1 TOC

4 2 Acknowledging Alarms Purpose of Audio / Visual Alarms Audio Alarm Annunciator (& Output Relays) Visual Alarm Indications Alarm Types System Warnings Tank Alarms Sensor Alarms Line Alarms Alarm Status Acknowledge Password Acknowledging Alarms / Silencing Alarms Starting a Grace Period Leak Detection Sensors Tank Sentinel Reports Reports Overview Report Types How to Print a Report FAXing a Report Where are Fax d Reports Sent? Example Automatic Alarm Reports Typical Information Shown On Reports Product Inventory Detail REPORT Product Inventory Summary REPORT Tank Inventory Detail REPORT Tank Inventory Summary REPORT Product Delivery Detail REPORT Product Delivery Summary REPORT Product Delivery History REPORT Product Usage Detail REPORT Product Usage Summary REPORT Product Usage Reconcile REPORT Product Usage Sales REPORT Tank Leak Test Estimate REPORT Standard (Static) Tank Leak Test REPORT Slope & Leak Test Results SCALD Leak Test REPORT Line Compliance Test REPORT Line Leak Test REPORT Line Leak Diagnostic REPORT Line Leak Test History REPORT Report(s) Sent to Remote Fax Machines: Sensor Status REPORT Vapor Sensor REPORT Alarm Reports Active System Alarms REPORT Cleared System Alarms REPORT System Alarm History REPORT Active Tank Alarms REPORT TOC Page TOC - 2 Tank Sentinel Operator s Guide

5 Cleared Tank Alarms REPORT Tank Alarm History REPORT Active Sensor REPORT Cleared Sensor Alarms REPORT Sensor Alarm History REPORT Active Line Alarms REPORT Cleared Line Alarms REPORT Line Alarm History REPORT All Active Alarms REPORT All Cleared Alarms REPORT All Alarm History REPORT Changing the Number of Alarms to Print System Setup REPORT Tank Setup REPORT Setup Report example Regulatory REPORT CPM Alarm REPORT CPM Status REPORT CPM Monthly REPORT Generator Run REPORT Print Test REPORT Leak Testing Overview Tank Leak Tests Type and Frequency Before Starting a Standard (static) Tank Leak Test When to Run Tank Leak Tests Starting Tank Leak Tests: Tank Leak Test Results Reasons Why Tank Leak Tests Fail: When a Leak Test Fails TS-LLD Line Leak Tests: Type and Frequency Before Starting a Line Leak Test: When to Run Line Leak Tests Starting Line Leak Tests When a Line Leak Test Fails / Line Leak is Detected Steps to take When a Line Leak is Detected: Need help? TroubleShooting & Routine Maintenance TroubleShooting Site Policy: Silencing Alarms Acknowledging Alarms Grace Periods (Allowed when, number of times, etc.) Troubleshooting Alarms & Error Messages Line and Tank Leak Test Failures Call Numbers for Help Site Sketch / paste-in area: Table of Contents Page TOC - 3 TOC

6 Routine Maintenance External Cleaning Replacing the Printer Paper Roll Lubricate Printer: Replacing Fuses, Memory-backup Battery, & Interior Cleaning: FCC Information & Requirements... FCC - 1 Overall Information & Requirements... FCC - 1 INDUSTRY CANADA Information & Requirements... FCC - 2 CP-01 Issue 8, Part I, Section FCC - 2 CP-01, Issue 8, Part I, Section FCC - 2 G Glossary... G - 1 CFF Customer Feedback Form... CFF - 1 W Warranty... W - 1 Table of FIGURES and TABLES Graphic Symbol Conventions... P - i Page Numbering Convention Example:... P - i Page Layout Convention Example:... P - i Figure P - 1 TS-1001 & TS-2001 Model ATG Consoles... P - iii Figure 1-1 Console Component Identification TABLE 2.1 Output Groups (A FF) Figure 2.1 External BriteBoxes to Console Figure 2.2 Typical Station Partial Side-view with One Tank TABLE 2.1 Output Groups (A FF) Setup Report (example) TABLE 5-1 Alarms & Error messages TABLE 5-2 SYSTEM TEST SCHEDULE TABLE 5-3 Fax Numbers & Location (Fill-in) TOC Page TOC - 4 Tank Sentinel Operator s Guide

7 P PREFACE Contents: Graphic Symbol, Page Numbering and Layout Conventions Product Overview Alarms and Warnings Tank Sentinel Features Safety Approvals Need Help? Names and Phone Numbers to Contact Graphic Symbol Conventions NOTE Important information, tips, and hints are highlighted by the NOTE graphic. CAUTION or WARNING messages are highlighted by this graphic. DANGER messages are highlighted by this graphic and contain instructions that must be followed. End of Chapter (or Section) symbol Page Numbering Convention Example: Page 2-1 = Chapter 2 page 1 Page = Chapter 6. Section 1 Page 2 Page Layout Convention Example: Chapter Number & Name (TOP LEFT FIRST PAGE) Chapter Contents Manual Name (EVEN NUMBERED PAGES) Chapter Name (ODD NUMBERED PAGES) Page Number Page Number Chapter Number Chapter Number PREFACE Page P - i P

8 Product Overview The INCON TS-1001 / 2001 /504 / 508 / 750 Tank Sentinel consoles are complete leak detection and inventory monitoring systems. The TS-750 / 1001 / 2001 models run in-tank leak tests with exceptionally high accuracy. The TS-504 / 508 models are designed for monitoring and controlling liquid levels in aboveground storage tanks. The tests meet or exceed all current EPA standards. Liquid Level Probe & Floats A broad range of liquid products can be leaktested and inventory-monitored (or gauged) simultaneously in many storage tanks. Inventory monitoring is done with a very special sensor called a Liquid Level Probe that has a product float. With petroleum products, water floats are used. When a programmed limit is reached, then a tankrelated alarm will be produced at the console for that specific tank. PROGRAMMED TANK RELATED ALARM LIMITS: HIGH HIGH HIGH Product LOW LOW LOW HIGH WATER Additionally, these consoles can monitor a wide variety of leak detection sensors which are installed within the walls of double-walled tanks (DW or DWTs), containment sumps, dispenser pans, and groundwater or vapor monitoring wells near USTs. Leak detection sensors produce alarms when exposed to liquids such as product. Some produce alarms at various liquid levels, or when water is absent (as with a ground water monitoring well sensors), or when they are exposed to hydrocarbon vapors (as with a vapor sensor). Of the many types of leak detection sensors that are available from INCON, these can be divided into two basic types one is called a Standard Sensor and the other is called a BriteSensor. BriteSensors are sensors with built-in intelligence. Within them is a small computer that uses digital data to communicate with the system console. The data sent identifies the sensor-type and status of each alarm that it can detect. Some BriteSensors can tell the difference (discriminate) between water and a hydrocarbon (product) and will produce different alarm-codes for each of these. On the other hand, Standard Sensors do not use digital data. Instead, the Standard Sensor operates like an ON OFF switch that s closed when no liquid is present or open when a liquid is detected. When a liquid is detected, the loss of signal produces a standard sensor alarm at the console. P Page P - ii Tank Sentinel Operator s Guide

9 TS-1001 TANK SENTINEL TS-2001 TANK SENTINEL Figure P - 1 TS-1001 & TS-2001 Model ATG Consoles Alarms and Warnings Alarms and warnings are designed to alert you / make you aware of a problem when it occurs so you can take appropriate corrective action. System hardware fail warnings, tank related alarms, leak detection sensor alarms, and line leak alarms can be customprogrammed to do many things. These events that require programming are denoted by a (p) below: cause the red Alarm light or yellow Warning light to flash (standard) activate / sound the console annunciator alarm horn (p) activate output relay(s) / optional external alarm device (p) print alarm reports automatically at the report printer (p) send reports to remote location(s) optional TS-FM2 fax/data modem req d (p) Tank Sentinel Features The Models TS-1001, 504 & 750 can monitor product in up to 4 tanks The Models TS-2001 & 508 can monitor product in up to 8 tanks The TS-1001 can monitor up to 12 leak detection sensors internally The TS-2001 can monitor up to 24 leak detection sensors internally The TS-504, 508 & 750 can monitor up to 8 leak detection sensors internally External sensor expansion capability all consoles can be expanded with 1 or 2 external TS-SEM sensor expansion modules for an additional 8 or 16 sensors inputs All consoles use advanced technology and can be custom programmed to operate per your specific needs and management style All models can be programmed to create logical groups of sensors or tank limits (i.e. by tank, by monitoring well fields, by product type, or by product limits) TS-1001/2001 consoles can be programmed for automatic operation and generation of reports, and to comply with your local EPA regulatory requirements for leak testing and leak detection All consoles can be equipped with an optional TS-FM2 internal fax-modem deliveries, alarms, reports, and test data can be sent to remote locations PREFACE Page P - iii P

10 Tank Sentinel Features (CONTINUED... ) Safety All consoles can communicate with remote computers for off-site notification, management, and dispatch requests with the optional data or fax modem. Access to the Tank Sentinel console door is key-locked for security, and the database / setup-configuration program mode can be protected by security passwords to protect the operation and function of the tank gauge. The Tank Sentinel systems can be equipped with many optional accessories or programs such as: Tank Overfill Alarm and Acknowledge units, SCALD (Statistical and Continuous Automatic tank Leak Detection testing). TS-1001/2001 consoles can be upgraded with a unique input code after receipt of a purchase order and the console serial number. For instance, a 2 tank TS-1001 can be upgraded to 4 tanks, or SCALD upgrade added either locally on-site, or remotely (remote upgrade is possible with the optional data / fax-modem). All consoles can monitor product lines for leaks when the INCON TS-LLDI (Line Leak Detector) Interface is used. Many line reports can be produced from the collected data, such as the versatile Regulatory Report. All models can be programmed to use either: 1) Metric International System of Units SI Units ( litres = liters / l / L, centimeters / cm / CM, Celsius / C /C ) or 2) US English System of Units ( gallons / GAL / G, inches / IN, Fahrenheit / F / F ). Throughout this manual, the volume length and temperature values are shown in US Units. Intrinsically safe circuits for liquid level probes, and leak detection sensors mounted in: Class I, Division 1, Group D hazardous locations. Approvals All Tank Sentinel models are UL and cul Listed 6L79 as Liquid Level Gauge / Leak Detection Systems. Third party approved leak detection Pd (probability of detection) = 99.2 % for 0.1 or 0.2 gph leak tests (0.1 = precision test, 0.2 is the monthly regulatory compliance test) Need Help? Names and Phone Numbers to Contact See the inside front cover of this manual. When you first read this manual, please take time to fill-in the Contact Names, Phone Numbers and when to contact these people or organizations (i.e.: local / State EPA Regulatory Agency). NOTE...Reference the Table of Contents for specific topics, and the Glossary for technical definitions and explanations. Also be familiar with the Policy and Procedures at your site and all corrective actions to take should a problem, alarm, or warning occur. P Page P - iv Tank Sentinel Operator s Guide

11 1 Console Basic Operation General Operating Modes Contents: Operating Modes, Component Location Display (Run Mode, Normal Warning and Alarm Indications, Sentinel Mode, Tank or Line Testing) Menu Keys (M1 M4), Status Row & Alarm Test key, Keypad Keys, Optional Report Printer, Paper Advance-Button, RS232 CommunicationPorts, TS-FM1/TS-DOM Receptacle, Model & Serial No. Label, Product & Tank-Related Keys: PRODUCT, GROSS, LEVEL, TANK, ULLAGE, WATER Menu-Related Keys: CANCEL, UP, DOWN, ENTER, MENU Special Keys: ALARM, REPORT... Selecting a Report, Report Features CHECK Date & Time, Display, Printer, Dialtone, Software & Hardware Options TEST, Starting tests, test Status, Aborting tests ACK-SHIFT Key & Uses Upgrade Menu Once the Tank Sentinel console has been installed, programmed, and tested most of your interaction with the system is through the keypad, display and printer. All of the basic features of the system are available through these input / output devices. There are three operating modes of the Tank Sentinel console, these are: the RUN mode, the SENTINEL mode, and the SETUP programming mode. 1) The RUN mode is the normal operating mode when product dispensing is expected (the site is open for business). Inventory levels and deliveries are monitored and all leak detection sensors are active during this time. 2) The SENTINEL mode is the after-hours watch mode when dispensing is not expected, and the site is not open for business. Deliveries and unauthorized dispensing (thefts) are monitored, and coarse leak tests or compliance leak tests run during this time (after normal business hours). The start and stop time of the sentinel mode must be scheduled in the setup programming mode. 3) The SETUP programming mode is where automatic operation, configuration, alarmlimits, and the overall system operation is defined and set. This mode can be password protected this is highly recommended to protect the system-operation from unintentional changes or acts of vandalism. Inventory levels, delivery detection, and all leak detection sensors are not active during this mode. WARNING INCON does not recommend changing the system-setup because it is possible to alter the system and make it nonfunctional, unable to detect leaks, or be out of compliance with EPA rules and regulations. NOTE Let your authorized INCON service-provider do the setup programming look at the inside of the front cover for contact name(s) and phone number(s). Console Basic Operation Page 1-1 1

12 TS TANK SENTINEL Tank Sentinel AUTOMATIC MODEL: TS-1001 TANK GAUGE & S/N: LEAK DETECTION 120 VAC, 50 / 60 Hz SYSTEM MADE IN AMPS MAX: 1 USA INTELLIGENT CONTROLS, INC. SACO, ME USA PN Door hinge (left side) Figure 1-1. Console Component Identification TS-1001 shown typical Console Component Location see Figure 1-1 above ➀ Display The light-green backlit display consists of two rows that are 40 characters long. Run Mode Display The Tank Sentinel console shows up to four status-display columns in the normal run mode. The heading names of these are: System, Tank, Sensor, and Line. SYSTEM TANK SENSOR LINE OKAY OKAY OKAY OKAY See Tank and Line Display Notes a & b (next page) M1 M2 M3 M4 LEFT RIGHT Display Normal Indications OKAY is shown under each status-display column. Display WARNING Indications ( also see Status Row ➂ ) WARNING is shown under the SYSTEM display column when a system software or hardware failure occurs ( i.e. FAX HARDWARE FAILURE ) Display ALARM Indications ( also see Status Row ➂ ) ALARM is shown under a TANK, SENSOR, or LINE display column(s) when alarms occur ( i.e. HIGH LIMIT, HIGH BRINE, 0.2 GPH LINE LEAK ) 1 Page 1-2 Tank Sentinel Operator s Guide

13 Sentinel Mode Display Under the word TANK, SENTINEL is alternately displayed with OKAY or ALARM when the Sentinel mode is running. Sentinel-mode is programmed to run after business hours and will monitor for product thefts and gross tank leaks. SYSTEM TANK SENSOR LINE OKAY SENTINEL OKAY TESTING See Tank and Line Display Notes a & b (below) M1 M2 M3 M4 LEFT RIGHT Tank or Line Testing Display Under the word TANK or LINE, TESTING is alternately displayed with OKAY or ALARM when leak test(s) are running. Tests can either be started manually, or scheduled (setup) to run at certain times of the month, week, or day. A tank leak test estimate report can be printed by using the REPORT key. A leak test status can be displayed, and a leak test can be (aborted), by using the TEST key. SYSTEM TANK SENSOR LINE WARNING TESTING ALARM OKAY M1 M2 M3 M4 LEFT RIGHT See Tank and Line Display Notes a & b (below) SELECT LEAK TEST OPTION STATUS START ABORT Tank & Line Display Notes: a.) The tank-status display and any tank-related menus or reports do not appear unless the number of tanks are setup / programmed for 1 or more tanks. A Leak Detection System (tanks set to Ø) can monitor leak detection sensors, but does not monitor intank product levels. b.) The line-status display, and any line-related menus or reports will not appear unless INCON Line Leak Detectors are connected to the TS-LLDI interface terminals, and the number of lines are setup (programmed) for 1 or more lines. ➁ Menu keys (M1 thru M4)...see graphic above Menu keys are used to: make menu selections (see the ALARM key) and to display information (see above... press a Menu key to display current alarms). Menu keys can control the cursor, or delete a character when a number or letter input is required from the keypad { M4 can backspace / delete a input character ( xxx_ï), M1 moves the cursor left and M2 moves the cursor right }. Console Basic Operation Page 1-3 1

14 Component Location ( Continued... see Page 1-2 Figure 1-1 ) 3 Status Row (with Alarm Test Key) POWER WARNING ALARM ALARM TEST TS-1001/ 750 / 504 Status Row shown ( TS-2001/508 is vertical ) NOTE GreenPOWER on Light: On steady when the console power is on Yellow WARNINGLight: Flashes for System fail warnings RedALARMLight: ALARM TEST Key: Flashes for Tank, Sensor, or Line alarms Press to test the annunciator alarm horn After a warning or alarm is acknowledged, the flashing yellow-warning light or red-alarm light will stop flashing and will stay on continuously (solid) until the condition clears or no longer exists, which will cause it to turnoff (see Chapter 2). 4 Keypad Keys A D Q TANK 4 ACK SHIFT N PRODUCT 1 H U MENU 7 I B O GROSS 2 E V ALARM 8 R ULLAGE 5 L Y TEST 0 C F WATER 6 J LEVEL 3 M CHECK. P S W REPORT 9 Z CANCEL G T UP + / K X DOWN SPACE ENTER The Keypad Keys and Menu keys are used to: Display product and tank data, access the setup program, view alarms, select reports (to print or Fax), navigate through menus and make choices, silence alarms, acknowledge alarms, start or stop (abort) leak tests, and to check the system time, display, printer operation, and to check options (such as the tank gauge part and version number, and the operational status of all connected hardware). 5 6 Report Printer The printer requires a special roll of thermal printer paper to produce scheduled reports, automatic alarm reports, and reports selected from the keypad. Reports cannot print without paper. See Chapter 5 Routine Maintenance about replacing the roll of paper when the Paper Out warning is flashed (above). Paper Advance Button SYSTEM... WARNING SYSTEM PAPER OUT Press to advance the printer paper (use when replacing the paper roll). 7 RS232 Communication Ports Two RS232 ports are supplied for remote communications and interfacing with other equipment (card readers, POS terminals... also see # ). 1 Page 1-4 Tank Sentinel Operator s Guide

15 ➇ TS-FM2 Receptacle Remote communications (telephone) port for the optional internal Data Only Modem or Fax Modem (TS-FM2). After a fax/modem is installed and the communications program is setup, modem data can be sent to up to 4 different numbers in response to deliveries, alarms, or leak test results. With the optional and enabled TS-FM2 Fax Modem, reports can also be faxed on a automatic schedule, or manually on-demand using the keypad, to 1 to 4 different fax machine numbers (programmed in the FAX REPORTS setup menu). ➈ Model & Serial Number Label This label also specifies the Voltage, Hertz, and Amperage rating of the console. Product & Tank Related Keys (ALSO SEE THE GLOSSARY) Depending on which units have been selected, level units are in inches (or centimeters), volume units in gallons (or liters), and temperature units in Fahrenheit (or Celsius). A N PRODUCT 1 SELECT PRODUCT REGULAR XTRA PLUS REGULAR GROSS NET WTR VOL ULLAGE MAN REGULAR GROSS NET WTR VOL ULLAGE TANK REGULAR GROSS NET WTR VOL ULLAGE TANK Manifold tanks display the TOTAL values initially...press DOWN to display individual tank data when tanks are manifold...the last two displays are typical for non-manifold tanks PRODUCT shows the PRODUCT name, the total GROSS volume, the total NET volume, the WTR VOL (water volume), and ULLAGE of all tanks containing that product (press DOWN to display by tank or manifold). REGULAR shown above. B O GROSS 2 GROSS TANK 1 TANK 2 TANK 3 TANK 4 GALLONS Press DOWN for other tanks. GROSS shows the physical product volume in each tank minus any water volume. Unlike NET, the GROSS product volume is not temperature compensated. Gross volume changes as the product temperature changes (because of thermal contraction or expansion). After a delivery, the fluctuations in gross volume will subside as temperature stabilizes (see Chpt 4 about Tank Leak Test Requirements). C P LEVEL 3 LEVEL TANK 1 TANK 2 TANK 3 TANK 4 INCHES Press DOWN for other tanks. LEVEL shows the actual physical height of the liquid in each tank. The level display is the same as an electronic dipstick reading. Also see TANK. Console Basic Operation Page 1-5 1

16 Product & Tank Related Keys ( CONTINUED... ) D Q TANK 4 SELECT TANK TANK 1 TANK 2 TANK 3 TANK 4 REGULAR GROSS NET WTR VOL ULLAGE TANK REGULAR LEVEL TEMP WTR LVL PERCENT TANK F Press DOWN for other tanks & Press a menu key to select a tank Press DOWN to see additional tank data...(product level, temperature, water level, and percent full) TANK shows the PRODUCT name, the GROSS product-volume, NET product-volume (which is temperature-compensated), WTR VOL (water volume), ULLAGE (gross volume that could be added to fill the tank), actual product LEVEL, product TEMP (temperature), WTR LVL (water level), and PERCENT full (capacity) values of the selected tank. E R ULLAGE 5 ULLAGE TANK 1 TANK 2 TANK 3 TANK 4 GALLONS Press DOWN for other tanks. Ullage shows the gross volume that could be added to fill a tank without overfilling it (to 95 % full / capacity). F S WATER 6 WATER TANK 1 TANK 2 TANK 3 TANK 4 INCHES Press DOWN for other tanks. Displays the actual water level in each tank. Press the TANK key to display both WTR VOL (water volume) and WTR LVL (water level). Menu Related Keys CANCEL The CANCEL key (upper right key) has many uses. Press CANCEL to: cancel a menu choice (before the ENTER key is pressed) return to default status display exit out of and to return to a previous upper level menu or parent menu cancel an input (before the ENTER key is pressed) G UP + / T The UP key is used to travel up through a menu. UP must be pressed repeatedly (it will not scroll through a menu if it s held-down). K X DOWN SPACE The DOWN key is used to travel down through a menu. Press DOWN when a menu is first accessed or entered. The DOWN key must also be pressed repeatedly (it will not scroll through a menu if it s held-down). 1 Page 1-6 Tank Sentinel Operator s Guide

17 Menu Related Keys ( CONTINUED... ) ENTER The ENTER key has many uses. Press ENTER to: accept a setup menu choice or input value for storage into memory accept or to change the number of reports to print (to save paper) accept an alphanumeric code input... Examples uses are: 1) accept an alarm acknowledge password 2) accept an upgrade password and string sequence to upgrade the system (when adding equipment or enhancing the system operation) H U MENU 7 SELECT MENU OPTION SETUP UPGRADE LANGUAGE DATALOG M1 M2 M3 M4 LEFT RIGHT The MENU key is used to: access the SETUP program mode (access should be password protected), or access the UPGRADE menu (to expand the system or add/enable optional features). Upgrades are optional extra cost features that expand the number of tanks monitored, add the FAX/Modem, or add software capabilities. Please contact your Authorized INCON tank gauge distributor for pricing and availability. See the warning below. access the LANGUAGE menu (to change the display and report language) to datalog (this is a technical diagnostic menu only) A N PRODUCT 1 B O GROSS 2 C LEVEL 3 P CANCEL D Q TANK 4 E R ULLAGE 5 F S WATER 6 G T UP +/ H U MENU 7 I V ALARM 8 J W REPORT 9 K X DOWN SPACE ACK SHIFT L Y TEST 0 M Z CHECK. ENTER Console Basic Operation Page 1-7 1

18 Menu Related Keys ( CONTINUED... ) Changing the Display and Report Language H U MENU 7 Press the MENU key and then the M3 menu key. Choose the language that you want to use (English is the default language), and then press the menu key ( M1 M2 M3 or M4 ) directly under the desired language...changes are immediate. SELECT MENU OPTION SETUP UPGRADE LANGUAGE DATALOG M1 M2 M3 M4 LEFT RIGHT SELECT LANGUAGE ENGLISH FRENCH SPANISH PORTUGUESE English default selected M1 M2 M3 M4 LEFT RIGHT SELECTIONNER LANGUE ANGLAIS FRANCAIS ESPAGNOL PORTUGAIS French selected M1 M2 M3 M4 LEFT RIGHT SELECCIONAR IDIOMA INGLES FRANCES ESPANOL PORTUGUES Spanish selected M1 M2 M3 M4 LEFT RIGHT SELECIONE LINGUAGEM INGLES FRANCES ESPANHOL PORTUGUES Portuguese selected M1 M2 M3 M4 LEFT RIGHT A N PRODUCT 1 B O GROSS 2 C LEVEL 3 P CANCEL D Q TANK 4 E R ULLAGE 5 F S WATER 6 G T UP +/ H U MENU 7 I V ALARM 8 J W REPORT 9 K X DOWN SPACE ACK SHIFT L Y TEST 0 M Z CHECK. ENTER 1 Page 1-8 Tank Sentinel Operator s Guide

19 Special Keys ( ALSO SEE THE GLOSSARY ) I V ALARM 8 SELECT ALARM TYPE (MORE) SYSTEM TANK SENSOR LINE M1 M2 M3 M4 LEFT RIGHT SELECT ALARM TYPE ALL SELECT SENSOR ALARM STATUS ACTIVE CLEARED HISTORY (MORE) M1 M2 M3 M4 LEFT RIGHT M1 M2 M3 M4 LEFT RIGHT Pressing the ALARM key will display the types of alarms: SYSTEM TANK SENSOR LINE and ALL alarms (ALL is shown if the DOWN key is pressed). Press a menu key under one of these types to display a status group to choose from (Active, Cleared, or History). Also see the ACK SHIFT key about how to acknowledge alarms. NOTE The annunciator may be programed to pulse (modulated) or to output a continuous (solid) tone for certain alarms. In addition, alarms, deliveries, and leak test results could be sent to remote locations IF the console is properly programmed and has an optional internal TS-FM2 Data or Fax Modem ➇. J W REPORT 9 (MORE) = press the DOWN key to display more choices SELECT REPORT GROUP (MORE) INVENTORY DELIVERY USAGE TEST M1 M2 M3 M4 LEFT RIGHT SELECT REPORT GROUP (MORE) SENSOR ALARM SETUP REGULATORY M1 M2 M3 M4 LEFT RIGHT PRINTER REGULATORY REPORT FAX The report key can send reports to either the optional console printer ➄, or to fax machines if the console is equipped with the optional ➇ TS-FM2 Fax Modem. The number of available reports is extensive and the choices are presented in a multilevel fashion. See Chapter 3 Tank Sentinel Reports for example reports and descriptions. M1 M2 M3 M4 LEFT RIGHT Selecting A Report Press the REPORT key to display the report groups: Press the appropriate menu key under a report that you want to print or fax. For example, to print a SENSOR ALARM HISTORY report, press the following keys: REPORT DOWN M2 (under the ALARM text) M3 (under SENSOR), and finally M3 (under HISTORY). Console Basic Operation Page 1-9 1

20 Report Features See Chapter 3...Reports may be programmed or scheduled to print automatically at certain times (for example, during work shifts, every day, every week on a particular day, or every month on a particular day). Other reports can be automatically fax d or printed when an alarm occurs, or when a non-alarm event happens (for example, when the result of a Leak Test is available). M Z CHECK. Check SELECT FUNCTION 07:16:47 PM DISPLAY PRINTER DIALTONE OPTIONS M1 M2 M3 M4 LEFT RIGHT Display, Printer, or Dialtone CHECK Date &Time Press the CHECK key to show the time and date. NOTE: DIALTONE appears when an internal TS-FM2 Fax / Data Modem is installed. Press the CHECK key and then M1 to check the Display (shown below). NOTE: P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P the 40 segments of each row P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P should show a reversed P press the CANCEL key to show / go back to the CHECK menu (above). Press the CHECK key and then Menu key under PRINTER to check the Printer / printout a test report. The report should be uniformly dark, clear, & legible. NOTE Check Press the CHECK key and then Menu key under DIALTONE to check for a Dialtone. Either a NO DIALTONE DETECTED message is shown, or a DIALTONE DETECTED message appears when both the internal Fax / Modem hardware and the phone line are installed and working correctly. Software & Hardware Options Press the CHECK key, Menu key under OPTIONS, and then press the DOWN key to go through the list (below): (Software Options) Part Number (Software Options) Version Number (Hardware Option): PROBES, TS-CIM, TS-ROM, TS-SEM 1, TS-SEM 2, and (Hardware Option) TS-IEM TS-2001/508 consoles only, and (Hardware Option): LINES, PRINTER, and FAX MODEM Each hardware option / status-check will display one of the four following messages: OPERATIONAL, NOT INSTALLED, OUT OF PAPER, or TROUBLE (also see Chapter 5 ). 1 Page 1-10 Tank Sentinel Operator s Guide

21 Special Keys ( Continued... ) L Y TEST 0 SELECT LEAK TEST OPTION STATUS START ABORT M1 M2 M3 M4 LEFT RIGHT 1) Press the TEST key and then the M2 key (above) 2) Choose the type of test below (press a menu key) SELECT LEAK TEST TO START 0.1 TANK 0.2 TANK M1 M2 M3 M4 LEFT RIGHT 3) Choose the Tank or Line # (press a menu key) SELECT TANK TO START 0.2 TEST (MORE) TANK 1 TANK 2 TANK 3 TANK 4 The TEST key is used to: check the Status of running tank or line leak tests, or to Start or Abort a test. Starting a tank or Line Leak Test: Follow the steps to the left & follow test requirements in Chapter 4. Once a Tank or Line is chosen, it is removed from the start-test display. NOTE Because SCALD is a S tatistical C ontinuous A utomatic L eak D etection program that runs Tank-Leak- Tests continuously, SCALD leak tests are not included with standard Active Leak Tests. M1 M2 M3 M4 LEFT RIGHT 4) Choose ALL press DOWN and then the M1 key SELECT TANK TO START 0.2 TEST (MORE) ALL TANKS (or ALL LINES for Line Leak Tests) M1 M2 M3 M4 LEFT RIGHT Press the TEST key, the M1 key, and then the UP or DOWN key to show the Status of other Leak Tests. ACTIVE LEAK TESTS (UP/DN) TANK GPH STARTED 08:53:54PM M1 M2 M3 M4 LEFT RIGHT ACTIVE LEAK TESTS (UP/DN) TANK GPH STARTED 09:12:04PM M1 M2 M3 M4 LEFT RIGHT or NO ACTIVE LEAK TESTS (are running) M1 M2 M3 M4 LEFT RIGHT Testing Note: A tank leak test, time-estimate report can be printed by pressing the REPORT key M4 key under TEST and then M1 under ESTIMATE. Showing the Status of Tank or Line Leak Tests Indications of Active Tests: The word TESTING is slowly flashed under the TANK or LINE when one or more tests are running. See the normal statusdisplay ➀ text that is shown on page 1-3 of this Chapter. The INCON TS-LLD Line Leak Test light will also be on at the TS-LLD Control Unit when a Line Leak Test is running. Console Basic Operation Page

22 Special Keys ( Continued... ) L Y TEST 0 SELECT LEAK TEST OPTION STATUS START ABORT M1 M2 M3 M4 LEFT RIGHT 1) Press the TEST key and then the M3 key (above). 2) Press the UP or DOWN key to show all Leak Tests that can be aborted (below) 3) Press a menu key under your selection to choose the Tank or Line test to abort (below) SELECT TANK TO ABORT TANK 1 TANK 2 ALL TANKS M1 M2 M3 M4 LEFT RIGHT 0.2 GPH TANK TEST ABORTED M1 M2 M3 M4 LEFT RIGHT Aborting a Tank or Line Leak Test An abort is used to cancel a test... a test must be aborted before a different type of leak test can be started. The display will show which test (0.1 or 0.2 GPH) was aborted once it has been chosen. After a Tank or Line test is aborted it is removed from the currentrunning, abort-test display as shown to the left (in this case, Tank 2 does not appear because the test was aborted). SELECT TANK TO ABORT TANK 1 ALL TANKS M1 M2 M3 M4 LEFT RIGHT 1 Page 1-12 Tank Sentinel Operator s Guide

23 ACK SHIFT RELAYS AND ANNUNCIATOR ACKNOWLEDGED GRACE PERIOD STARTED M1 M2 M3 M4 LEFT RIGHT ACK is an abbreviation for alarm acknowledge. The ACK SHIFT key is a special key with many uses. ACK SHIFT key uses: 1) Silence alarms (Press ACK SHIFT / input an Alarm Acknowledge password if required) 2) Acknowledge alarms (see Chapter 2) 3) Start a programmed Grace Period (if output modules are installed in the console or a TS-CIM BriteBox, or if a TS-ROM BriteBox is installed... see Figure 2.1 in Chapter 2) 4) Shift the keyboard input character type. Press ACK SHIFT to display or precondition the input mode before a specific key is pressed (to input a letter, number, or special character). Press ACK SHIFT key to change the input key position to: ( # 1) (# 2) or ( # 3). NOTE The input mode is displayed only when an input is expected (when an alarm acknowledge password or setup password code is required, or when an upgrade password code is required). (# 1 ) A...M _ A D H TANK 4 Q MENU 7 N PRODUCT 1 U ACK SHIFT B I L (# 2 ) N...Z _ (# 3 ) NUMERIC _ TEST 0 O GROSS 2 E R ULLAGE 5 V ALARM 8 Y C F S WATER 6 J LEVEL 3 M P W REPORT 9 Z CHECK. CANCEL G T UP +/ K X DOWN SPACE ENTER Upper right DISPLAY shows the input selection...shown here within dashed lines Typical Key Press the ACK SHIFT key N times to DISPLAY the input character type ( # ) then press the Key of choice. ( # 1 ) A...M input a letter ( # 2 ) COMMAND (# 3) NUMERIC N...Z number or special character Console Basic Operation Page

24 Upgrade Menu Additional features can be added by Ordering a TS-UPGRADE (For example, a TS-FM2 Fax Modem can be added). Hardware must be added to the Tank Sentinel system just before the upgrade is performed. Because setup programming is required once an upgrade is performed, INCON recommends that you contact your service provider to perform all upgrades for you. H U MENU 7 + SELECT MENU OPTION SETUP UPGRADE LANGUAGE DATALOG M1 M2 M3 M4 LEFT RIGHT WARNING DO NOT attempt an upgrade without the correct upgrade password and the 3 upgrade strings (codes). These will be sent to you (see example on the next page). Repeated upgrade attempts that fail will damage the equipment avoid unauthorized upgrade attempts! Instructions and unique password and upgrade strings will be mailed to you on receipt of: 1) A valid Purchase Order 2) A console Model number and valid Serial Number (verify that it is correct) 3) Hardware requirement(s)...what equipment is going to be added 4) Software requirement(s) 5) Your Name and Shipping Address Note: a FAX-transmittal can be sent to you upon request... provide your Fax number NOTE The upgrade instruction document that is sent to you is serial-number specific (see the sample on the next page). The upgrade will not work with any other console. Also, upgrade codes can only be used once! Once data entry has begun you may edit by pressing M1 and M2 to move left and right and M4 to BACKSPACE. The shift key will change the keypad from NUMERIC to A...M for entering the letters. See the previeous page for a review of the keypad and ACK SHIFT key. Verify that the input password and the three upgrade strings are correct before you press the ENTER key! 1 Page 1-14 Tank Sentinel Operator s Guide

25 Sample Upgrade Instructions (Page 1 of 2) INTELLIGENT CONTROLS INC 74 INDUSTRIAL PARK RD SACO ME U S A Tank Sentinel Sample TS-UPGRADE Rev. B ield Upgrade Instructions Here is the field upgrade you purchased for the Tank Sentinel listed below. Please take a moment to read the instructions before you begin the upgrade process. Note: Some upgrades require new hardware to be installed in the Tank Sentinel (e.g. printer, modem... etc.). This should be done prior to performing the upgrade. REMEMBER: The number of attempts to upgrade is limited, and improper or unauthorized attempts will damage your Tank Gauge. This area will contain your: MODEL: SERIAL #: OLD CON IGURATION: NEW CON IGURATION: UPGRADE PASSWORD: UPGRADE STRING 1: UPGRADE STRING 2: UPGRADE STRING 3: EXECUTING FIELD UPGRADE: 1.) Compare the model and serial number from these instructions to the ones shown on the label on the left side of your unit. Make sure they are the same. Contact INCON if they are different. 2.) Press the MENU key and select the UPGRADE option. 3.) The warning message will appear on the display for several seconds, and the unit will ask you to enter a password. Enter the password shown in the box above and press the ENTER key. Note: Once data entry has begun you may edit by pressing M1 and M2 to move left and right and M4 to BACKSPACE. The ACK SHIFT key will change the keypad from NUMERIC to A...M for entering the letters. Continued next page... [email protected] FAX TEL PAGE 1 of 2 [email protected] FAX TEL Console Basic Operation Page

26 Your Notes 1 Page 1-16 Tank Sentinel Operator s Guide

27 2 Acknowledging Alarms Contents: Purpose of Audio / Visual Alarms Audio Alarm Annunciator (& Output Relays) Visual Alarm Annunciators (& Indications) Alarm Types (System Warnings, Tank Alarms, Sensor Alarms, Line Alarms) Alarm Status, Acknowledge Password, Acknowledging Alarms / Silencing Alarms Starting a Grace Period Leak Detection Sensors Tables and Figures Purpose of Audio / Visual Alarms Audio / Visual alarm annunciators are designed to alert you of a problem so appropriate and immediate corrective action can be taken. An overview of alarms and indications will proceed the main topic of this chapter Acknowledging Alarms. Once you are familiar with these you can go directly to the Acknowledging Alarms topic. Audio Alarm Annunciator (& Output Relays) The Alarm annunciator horn and relay outputs #1 and # 2 are output devices that are located within the console. Output devices are controlled (switched on / off) by one or more output groups. One or more warnings / limits / alarms are programmed to an Output Group, which control the output devices (see below). The annunciator horn can be programmed to produce a continuous (solid) tone, or a modulated (beeping) tone. Certain warning or alarm conditions can use a unique tone to signal when these events have occurred. Optionally, external alarm devices can be activated when they are wired to the console alarm-relay-output # 1 or # 2. These three output devices can also be programmed to silence or deactivate when a certain time-out value is reached. This alarm time-out feature is used (programmed) when an Alarm Acknowledge password is required before an alarm can be silenced. See Chapter 1 about how to use the ACK SHIFT key. Simple Alarm Output Device Diagram: Alarm Alarm Alarm Output Group N Output Device (Controlled) Acknowledging Alarms Page 2-1 2

28 Visual Alarm Indications The console has 4 visual output devices: 1) Light green, 80 character display 2) Yellow warning light (Status Row) 3) Red alarm light (Status Row) 4) Printer reports printout if enabled / programmed and if the printer has paper The console display will show a WARNING message under the word SYSTEM when a system fault occurs. An ALARM message will appear under one of the TANK or SENSOR or LINE columns when one of those alarms happen. The status row will indicate System faults by causing the yellow WARNING light to flash / turn-on. In addition, the ALARM light will flash when an alarm is detected. (See Status Row indicators below.) Visual warnings and alarms act independently from the custom-programmed audio or printed alarms. The Status Row Indicator lights have 3 different states, they are: 1.) > Flashing < until active, cleared, or transient faults are acknowledged, then 2.) On-steady (solid) once active warnings or alarms are acknowledged, then 3.)Off after all active faults have cleared and have been acknowledged SYSTEM TANK SENSOR LINE WARNING TESTING ALARM OKAY M1 M2 M3 M4 LEFT RIGHT NOTE: TANK AND LINE STATUS COLUMNS APPEAR ONLY IF THE NUMBER OF TANKS OR LINES ARE PROGRAMMED TO A VALUE OTHER THAN ZERO. ➂ Status Row indicators POWER WARNING ALARM ALARM TEST NOTE Depending on how the system was programmed, alarms may, or may not activate the audio alarm horn when a warning or alarm occurs. Flashing Warning or Alarm lights indicate that at least one or more new alarms exist since the last time that alarms were acknowledged. Routinely check the Status Row indicators and printed reports for new alarms. 2 Page 2-2 Tank Sentinel Operator s Guide

29 Alarm Types System Warnings Are alarms that are caused by equipment failures or software malfunctions. These could also be transient, instantaneous failures or warnings of impending failures. Do not ignore system warnings! See Chapter 5 for Site Policy & SYSTEM warnings in TABLE 5-1. Tank Alarms Occur when a tank-related programmed limit is reached. See Chapter 5 about Site Policy & about TANK alarms (in TABLE 5-1). Sensor Alarms Leak Detection Sensors (Standard or BriteSensor) or Aux. Input #1 or #2, or Solid State Input Modules produce sensor alarms. In Table 2.1 document the type, location, inputchannel, and the output-group name for each sensor (sensor alarm). Standard sensors produce only one alarm... BriteSensors can produce two or more alarms. See Chapter 5 for Site Policy & SENSOR alarms (TABLE 5-1). Line Alarms The INCON TS-LLD Line Leak Detectors can be interfaced to the system console where line leak alarms and line leak detector status is monitored. See Chapter 5 about Site Policy and about LINE alarms (shown in TABLE 5-1). TSP-DIS Liquid Level Probe & PROGRAMMED Floats TANK-RELATED ALARM LIMITS: HIGH HIGH HIGH DW TANK LOW LOW LOW HIGH WATER Leak Detection Sensor TSP-DIS Alarm Status An alarm or system warning can be either: Transient an instantaneous fault that clears almost immediately Cleared a previously active fault that no longer exists Active a fault that exists when it was displayed or printed Acknowledged a fault that was displayed or printed, and was acknowledged by pressing the ACK SHIFT key. A grace period may also be started by pressing the ACK SHIFT key. Acknowledging Alarms Page 2-3 2

30 Acknowledge Password For a variety of reasons, some sites may be programmed with a special Alarm Acknowledge Password. This code must be entered correctly at the keypad before an alarm can be acknowledged / silenced. Acknowledging Alarms / Silencing Alarms Status row lights are flashing... To view the cause of the alarm... Press the menu key under the column(s) that has the WARNING or ALARM display, to show the: Type of Alarm, the Alarm Status, the Date and Time when it happened, and the Cause / Location / Name of the Alarm (Alarms are displayed in order). The Alarm key can also be used to select and display: System, Tank, Sensor, Line, or All alarms. Active, Cleared, or a History of alarms can be displayed or printed when this method is used. Use the UP or DOWN key to display other warnings or alarms. Record / Log Alarms and Warnings per the procedures at your site. This is especially important when the printer is out of paper (a NO PAPER message replaces the WARNING display under the system column every 2 or 3 seconds). Press the ACK SHIFT key to acknowledge the existence of the alarm, which causes the warning or alarm light to stop flashing (see Visual Alarms & Warnings page 2-1). All transient or cleared alarms will disappear after acknowledged. Site Policy Reference Chapter 5 about Acknowledging Alarms. Starting a Grace Period SYSTEM TANK SENSOR LINE WARNING ALARM ALARM ALARM M1 M2 M3 M4 LEFT RIGHT TANK ALARMS TRANSIENT SCALD DETECTED LEAK TANK 1 04:42:20AM Certain alarms (such as high water or low product levels in a tank) are frequently grouped together and are used to prevent dispensing on alarm. When one of these alarms is active, a control output relay in the optional TS-ROM BriteBox, or TS-IEM module (2001/508 only) will activate and turn off the pump dispense circuit. NOTE The TS-ROM / output relay can be programmed with an alarm-override value or grace period that allows for a return to normal operation at least temporarily. The grace period is started whenever an alarm is acknowledged (ACK SHIFT key is pressed), and continues until the grace-period time has expired. Site Policy Reference Chapter 5 about Allowing Grace Periods. 2 Page 2-4 Tank Sentinel Operator s Guide

31 Leak Detection Sensors TSP-EIS TSP-EIS Electro-optic Interstitial (3 wire, infrared) Standard Sensor detects liquids in spaces between the walls of DWTs TSP-HLS High product Level (2 wire, float switch) Standard Sensor used inside of tanks as an overfill alarm detector (or in addition to the HIGH, and HIGH HIGH probe limits) TSP-HLS T SP-ULS TSP-ULS Universal Liquid Sensor (2 wire, float switch) Standard Sensor detects liquids in: spaces between the walls of DWTs or Dispenser sumps 3 wire BriteSensors (below) T SP-DIS TSP-DIS Discriminating Interstitial (infrared & conductivity) BriteSensor detects liquid WATER or PRODUCT in spaces between the walls of DWTs Hydrostatic Interstitial (float switches) TSP-HIS BriteSensor detects HIGH Brine or LOW Brine levels in hydrostatic reservoirs of DWTs. TSP-HIS TSP-DDS TSP-DDS Discriminating Dispenser Sump (conductivity strip & floats) BriteSensor detects liquid PRODUCT or WATER or SUMP FULL in dispenser sumps Discriminating Turbine Sump (conductivity strip & floats) TSP-DTS BriteSensor detects liquid PRODUCT or WATER or SUMP FULL in STP containment sumps TSP-MWS TSP-MWS Discriminating ground water monitoring well (float & conductivity strip) BriteSensor detects DRY WELL (no water in well) or PRODUCT floating on water in monitoring wells TSP-DTS T SP-DVS TSP-DVS Discriminating Vapor Well (vapor & conductivity strip) BriteSensor detects liquid WATER or product VAPOR in vapor monitoring wells Acknowledging Alarms Page 2-5 2

32 You must know what corrective actions / steps to take when a leak test fails, when a leak detection sensor alarms, or when other problems or faults occur. These steps may differ according to your location (Country, State, Province, City or local codes). Alarms and limits may be programmed to one of the 32 available Output Groups (A thru FF). Reference your system and tank Setup Report for these associations. TABLE 2.1 Output Groups (A FF) Probe / Sensor Limit Name /Type Location Channel Alarm OG Group Action Page 2-6 Tank Sentinel Operator s Guide

33 Of the 4 BriteBoxes that can connect to a Tank Sentinel system: 1 or 2 can be TS-SEM Sensor Expansion Modules 1 can be a TS-ROM Relay Output Module, and 1 can be either a TS-TGI Tank Gauge Interface module, or a TS-CIM Control I/O Module TS-2001 TANK SENTINEL I/O MODULE TS-CIM / TS-TGI BRITEBOX TS-ROM BRITEBOX TS-SEM BRITEBOX # 2 TS-SEM BRITEBOX # 1 TANK GUAGE INTERFACE M ODUL E RELAY OUTPUT M ODUL E SENSOR EXP ANSION M ODUL E SENSOR EXPANSION M ODUL E TS-T GI TS-ROM TS-SEM TS-SEM # # # # # # # for TS-2001 # for TS-1001 INPUTS FROM SIGNAL DEVICES OUTPUTS TO LOAD DEVICES TO LOAD DEVICES Figure 2.1 TO LEAK DETECT ION SENSORS External BriteBoxes to Console TS-RA1, or TS-RA2 Tank Overfill Alarm (TS-RA2 shown) TS-RK Alarm Acknowledge unit TANK SENTINEL TS-2001 T ANK SENT INE L Console TS-LLD Line Leak Detector TSP-DDS Discriminating Dispenser Sump BriteSensor TSP-DTS Discriminating Turbine Sump BriteSensor TSP-LL2 Liquid Level Probe STP TSP-DIS Discriminating Interstitial BriteSensor TSP-HLS Std High Level Sensor TSP-DVS Discrim. Vapor Monitoring Well BriteSensor TSP-MWS Discriminating Ground Water Monitoring Well BriteSensor Figure 2.2 Typical Station Partial Side-view with One Tank Acknowledging Alarms Page 2-7 2

34 TABLE 2.1 Output Groups (A FF) Continued... Probe / Sensor Limit Name /Type Location Channel Alarm OG Group Action example TSP-DIS Tank 4 12 Product 12 C P Disp. Shut Down, Record, call EPA TSP-DIS Tank 4 12 Water 12 C Record 2 Page 2-8 Tank Sentinel Operator s Guide

35 Your Notes Acknowledging Alarms Page 2-9 2

36 3 Tank Sentinel Reports Contents: Reports Overview & Types How to Print a Report FAXing a Report Sample Reports Product Inventory (detail & summary) Tank Inventory (detail & summary) Product Delivery (detail, summary, history) Product Usage (detail, summary, reconcile) Tank Leak Test Estimate, Static Test, SCALD Leak Test, Line Leak Test (compliance) Sensor (status & vapor), Alarm Reports (active cleared system line) Setup (system, tank) Regulatory, Generator Run, & Print Test Reports Overview Reports may be printed or fax d manually from the keypad, or may be programmed to print or fax on a schedule or automatically when certain events occur such as an alarm. Nonalarm reports also provide useful information to help run the business (examples of these are: Inventory, Delivery, Usage, passed Leak Tests, Sensor, Alarm, Setup, CPM, CVS, DIM or Regulatory reports). Leak Test and Regulatory reports are documented proof of compliance and functional operation. Alarm reports also provide hard copy documentation concerning system faults, tank sensor line leak detector faults or detected leaks (see Chapter 2 about Alarms and Warnings, and Chapter 4 about Leak Testing). Report Types (to PRINT / FAX) Inventory: Product Detail (# or All) Product Summary (all) Tank Detail (# or All) Tank Summary (all) Delivery: Product Detail (any or All) Product Summary (any or All) Product History (any or All) Usage: Product Detail (any or All) Product Summary (all) Product Reconcile (any or All) Test: Estimate Tank Leak Test Time Leak Test Tank #, All (0.1, 0.2 gph) Line Compliance Report Line Test Report Line History Report Diagnostic Line Test (# or All) (# or All) (# or All) (# or All) SCALD (Tank #, All) Leak Test Sensor: Status Report Diagnostic Vapor Sensor Report FAX capability requires optional FAX / Modem setup. Alarm: System Active System Cleared System History Tank Tank Tank Sensor Sensor Sensor Line Line Line All All All Active Cleared History Active Cleared History Active Cleared History Active Cleared History Setup: System Configuration Tank #, All Limits & Table Regulatory: Hardware Status, Probes, Sensors, Aux. Inputs, and Leak Tests (Tank, Line, and SCALD) Tank Sentinel Reports Page 3-1 3

37 How to Print a Report (steps): SELECT REPORT GROUP (MORE) INVENTORY DELIVERY USAGE TEST M1 M2 M3 M4 LEFT RIGHT SELECT REPORT GROUP (MORE) SENSOR ALARM SETUP REGULATORY M1 M2 M3 M4 LEFT RIGHT 1) Press the key J W REPORT 2) Press the DOWN key to show more choices when UP / DN or MORE is displayed 9 SELECT PRODUCT SELECT TANK DETAIL SUMMARY DETAIL SUMMARY 3) Press menu keys ( M1 M4 ) to make a selection M1 M2 M3 M4 LEFT RIGHT MIDGRADE - INVENTORY DETAIL REPORT PRINTER FAX 4) Press the M1 menu key to print a report at the printer M1 M2 M3 M4 LEFT RIGHT FAXing a Report See Printing a Report and follow steps 1 through 3, but press the M2 menu key to FAX the report... see Report(s) Sent to Remote Fax Machines in this Chapter. Where are Fax d Reports Sent? The FAX numbers programmed in the setup mode are where the: Delivery reports, Alarm reports (all alarms), Leak reports (static tank leak tests), Line reports, SCALD reports ( statistical-continuous tank leak tests... not static ), and all Reports scheduled, or manually selected from the keypad for fax transmittal. The default FAX call numbers for each of these are blank and must be setup / programmed (see Chapter 5 TABLE 5-3 about where fax d reports will be sent). 3 Page 3-2 Tank Sentinel Operator s Guide

38 Example Automatic Alarm Reports Alarm Reports printout automatically when they happen (the default setup enables automatic printing for ALARMS, LEAKS, SCALD, LINES, or Generator runs) Typical Information Shown On Reports REPORT HEADER is printed first and shows the site location data... site name, address, and number REPORT DATE & TIME when the report was printed REPORT NAME is shown next and identifies the type of report that it is ALARM DATE & TIME is also shown in the body of the report for each alarm REPORT BODY follows the report name and shows the unique data for that type of report. For example, delivery data is shown on Delivery Reports, and tank setup data is shown on Tank Setup Reports. At left, several alarms occurred at the same time. An automatic alarm report printed several hours later after a new roll of printer paper was installed. 8 Note that the print date and alarm dates are different and that a PRINTER OUT OF PAPER alarm message is included, which is WHY the alarms did not print out immediately. The following pages show typical reports and menu selection keys to push to access these reports. Tank Sentinel Reports Page 3-3 3

39 Sample Reports Product Inventory Detail REPORT Shows the: Product Name (UNLD REG = unleaded regular gasoline), and Capacity (volume units shown are gallons) Gross product volume (not temperature compensated) Net product volume (temperature compensated), Days Supply remaining (calculation based on use), and Water Volume (petroleum fuel oil / gasoline applications using two floats only)...for each Tank (3 are shown here) Press: J W Report Choices REPORT + M1 9 Inventory Reports: Press: Product Detail M1 Product Name...Prod N All Choose Printer or Fax Product Summary M2 Choose Printer or Fax Tank Detail M3 Tank 1...Tank N All Choose Printer or Fax Tank Summary M4 Choose Printer or Fax Product Inventory Summary REPORT This report shows the: Gross Volume by product 3 Page 3-4 Tank Sentinel Operator s Guide

40 Tank Inventory Detail REPORT This report shows the Volume & Level data by tank...2 tanks shown typical. Shows the: Tank Name Tank NO. (tank number) Capacity (volume units gallons / liters ) Product name (UNLD REG and UNLD PLUS shown here) Gross product volume (not temperature compensated) Net product volume (temperature compensated) Product Level (inches / centimeters) Gross Capacity % (percent full) Ullage product volume to full capacity Temperature of product (Fahrenheit / Celsius) Water Level (level of water in the tank) Water Volume (volume of water in the tank) See Report Choices on previous page. Tank Inventory Summary REPORT This report shows the: Gross Volume by Tank Tank Sentinel Reports Page 3-5 3

41 Sample Reports (CONTINUED... ) Product Delivery Detail REPORT Shows all data relative to product deliveries for a Tank. It includes the Product Name, Tank Capacity, Tank Name, beginning Time and Tank conditions before (BEGIN values) and after delivery (END values). One Tank is shown in this example. Press: J W Report Choices REPORT + M2 9 Delivery Reports: Detail Summary History Press: Product Delivery Summary REPORT Shows the Delivery DATE and gross Volume delivered. The Product, Tank Capacity, and Tank Name are also shown on this report. Tank 1 is shown in this example. Product Delivery History REPORT M1 Product Name...Prod N All Choose Printer or Fax M2 Product Name...Prod N All Choose Printer or Fax M3 Product Name...Prod N All Choose Printer or Fax Not shown... contains information describing up to 10 different deliveries for each tank. 3 Page 3-6 Tank Sentinel Operator s Guide

42 Product Usage Detail REPORT Shows the Gross and Net inventory, Days Supply remaining, Ullage to fill to capacity. Usage per Day, Week and Month are also detailed for a selected product. Combined values will be shown when a manifold physically connects two or more tanks. Note: Last Usage REJECTED means that insufficient data has been collected before this report was printed. Press: Press: J W Report Choices + REPORT 9 Usage Reports: Detail Summary M3 Reconcile Shift Daily Monthly History Sales Shift Daily Monthly History M1 Product Name...Prod N All Choose Printer or Fax M2 Choose Printer or Fax M3 Choose Printer or Fax M4 Choose Printer or Fax Product Usage Summary REPORT Shows the Average Daily Usage of product and type of product in gross volume units (gallons are shown here). Inventory Reconciliation Report next page. Tank Sentinel Reports Page 3-7 3

43 Sample Reports (CONTINUED... ) Product Usage Reconcile REPORT ( Inventory Reconciliation REPORT ) Balances inventory based on starting inventory, ending inventory, and deliveries. The report shows all data for a Tank including the Product Name, Tank Capacity, Tank Name, beginning Time and Tank conditions before (BEGIN values) and ending (END values). The report shows usage which can be used to check against (reconcile) meter readings. This report must be scheduled and have a begin and end time before the report can be generated. Press: Press: J W Report Choices REPORT 9 + M3 Usage Reports: Detail M1 Product Name...Prod N All Choose Printer or Fax Summary M2 Choose Printer or Fax Reconcile M3 Shift Daily Monthly History Sales Shift Daily Monthly History 3 Page 3-8 Tank Sentinel Operator s Guide M1 M2 M3 M4 Choose Printer or Fax M1 M2 M3 M4 M4 Choose Printer or Fax

44 INCON INTELLIGENT CONTROLS INC. P.O. BOX 638 SACO ME /12/2002 4:10 PM PROD 1 SHIFT SALES TANK GAL RECON TIME 12:00AM RCON DATE 01/01/ 2002 SALES VOLUME GAL SALES DOLLARS $ AVAERAGE PRICE 1.00 $ J Product Usage Sales REPORT The Tank Sentinel DIM/Reconciliation option supports Printing, Faxing and Transmission via a Serial Connection Reconciliation reports that include Sales Volume data collected from an attached TS-DIM unit. The Sales Dollars Reports Feature adds the capability to Print, Fax and Send via a Serial Connection Sales Dollars reports. A Sales Dollars Report details the total sales in gallons and dollars for each tank during a defined period of time as well as the average price per gallon during the period. Report Choices Press: Press: W REPORT 9 + Usage Reports: Detail Summary Reconcile M4 M1 Product Name...Prod N All Choose Printer or Fax M2 Choose Printer or Fax M3 The report at left would be produced the first time that a reconciliation report is scheduled to print. Shift Daily Monthly History Sales Shift Daily Monthly History M1 M2 M3 M4 Choose Printer or Fax M1 M2 M3 M4 M4 Choose Printer or Fax Tank Sentinel Reports Page 3-9 3

45 Sample Reports (CONTINUED... ) Tank Leak Test Estimate REPORT Shows the estimated amount of time to complete a Standard / Static Tank Leak Test if started immediately. Estimates are affected by the size and type of tank, and conditions within the tank (such as changing product temperature because of a recent delivery, or surface ripples / disturbances from a recent dispense or delivery). It also gives the time remaining for a test if this is run during that test. Dispensing or deliveries will affect leak tests...false results increase, fail / leaks will be produced. Press: J W REPORT 9 + Report Choices Test Reports: M4 Press: Estimate M1 Tank 1 Tank N All Choose Printer or Fax Leak (Static Tank) M2 Line Compliance Test History Diagnostic SCALD (Tank Leak Test) M3 M1 M2 M3 M4 M4 See next page for the Standard (Static) and SCALD Tank Leak Test REPORTS. 3 Page 3-10 Tank Sentinel Operator s Guide

46 Standard (Static) Tank Leak Test REPORT The data shown on the standard leak test report is: 1) Date and time that the report was produced (this can be different from the test End Time and Date. 2) Tank name, number, and volume capacity (GAL). Then the Leak Test Precision & Threshold is shown (0.1 gph Annual Precision test the default is the 0.2 gph monthly compliance test). 3) Test Confidence Level 99%... there is still a 1 % chance that the results are not accurate). 4) The test-start Time and Date 5) The Gross Capacity / percent full value in the tank 6) BEGIN start of test (ie. GROSS and NET) 7) The test-end (finish) Time and Date, and 8) The END of the test (ie. TEMP and WATER) 9) Hourly data (time, temperature, & net volume) 10) Slope is the (+/ ) rate of change in product volume. It is the calculated leak rate and is used to determine the Test Result. Slope is affected by leaks, and by many other sources of interference. 11) Slope Low and High is the amount of disturbance to the leak test from temperature changes. Values close to each other indicate that thermal expansion or contraction was not a cause of interference. Values that are far apart will cause an increase or indeterminate test result. INCREASE PASSED FAILED 0 + SLOPE gph gph Leak Threashold = Leak Test value / 2 Leak Threshold for: a 0.20 gph Monthly Test = +/- 0.1 gph, and for a 0.10 gph Annual precision Test = +/ gph gph gph - SLOPE 12) Test Results are either: Increase Passed Failed or Indeterminate (if tests run 8 hours without a definite result). See Chapter 4 about leak testing. Slope & Leak Test Results See the diagram to the left and the Leak Threshold value, Slope value, and the Test Result line on Tank Leak Test Reports. Slopes more negative than the threshold value are reported as Failed, and those positive are reported as Increase. Tank Sentinel Reports Page

47 Sample Reports (CONTINUED... ) SCALD Leak Test REPORT SCALD is an acronym for Statistical Continuous Automatic Leak Detection. This test is typically used at sites that dispense 24 hours a day, where leak testing can only be done between dispenses. It runs a 0.2 gph Monthly Regulatory Compliance Test. The information that is shown on the SCALD leak test report is: NOTE 1) Date and time is the time-stamp when the report was produced (may not necessarily agree with the test finished time and date unless the report was printed exactly when the test finished) 2) Tank name, Volume capacity (GAL) and Product name 3) Leak Test is the type of SCALD leak test (defult) 4) Leak Threashold is calculated by dividing the Leak test setting by 2. 5) Interval is a diagnostic value used by technicians 6) Volume Qualify is the minimum percent required in the tank for SCALD tank leak tests (regulations in some areas may require a minimum 50 % full tank, or some other percent full) 7) Test Started is the time and date when the SCALD leak test started 8) Status is a diagnostic value used by technicians 9) Test Ended is the time and date when the SCALD tank leak test finished 10) Slope is the (+/ ) rate of change in product volume. It is the calculated leak rate and is used to determine the Test Result. Slope is affected by leaks, and by many other sources of interference. See Chapter 4 for more information about this. Also see Slope and Leak Test Results on the proceeding page... 11) Test Results are either: Increase, Passed, Failed, or Indeterminate See Chapter 4 & 5 about Leak Testing and Leak Alarms. The Leak Test Reports were produced on a tank gauge that was programmed with a 24 hour clock format. 3 Page 3-12 Tank Sentinel Operator s Guide

48 Line Compliance Test REPORT (Intentionally shown out of position.) This report will include one years worth of 0.2 gph monthly compliance tests for a selected line, or all lines... the most recent test is shown first and the oldest last. After a year, the oldest test will be dropped when a new test passes. Press: Press: J W Report Choices REPORT 9 + M4 Test Reports: Estimate (Tank) M1 Leak (Static Tank) M2 Line M3 Compliance M1 Line Name Line N All Choose Printer or Fax Test M2 Line Name Line N All Choose Printer or Fax History M3 Line Name Line N All Choose Printer or Fax Diagnostic M4 Line Name Line N All Choose Printer or Fax SCALD Leak M4 (Tank Leak Test) Tank Sentinel Reports Page

49 Sample Reports (CONTINUED... ) Line Leak Test REPORT This report will show the latest line leak tests for a selected line or all lines... the number of passed 3 gph line leak tests that passed today is shown first and is followed by the most recent 0.1 or 0.2 gph line test result. Note: Leak Rate is affected by many factors and is provided for diagnostic purposes. Line Leak Diagnostic REPORT Not shown... this report is used by technicians to diagnose problems. NOTE See Chapter 4 & 5 about Leak Testing and Leak Alarms. 3 Page 3-14 Tank Sentinel Operator s Guide

50 Line Leak Test History REPORT Tank Sentinel Reports Page

51 Sample Reports (CONTINUED... )...Shown in FAX format (page 1 & 3). The last 10 pass or failed line leak tests are shown per line. Report(s) Sent to Remote Fax Machines: When properly setup, reports can be sent automatically or manually to as many as four different fax machines. Faxes are arranged in a two column format, and will fit on as many pages as necessary (as shown here). For example, Setup and Regulatory Reports are lengthy and take many pages to finish. The Tank Sentinel can transmit three pages at a time. If a report requires more than 3 pages, then the console will call the remote fax numbers repeatedly until all of the pages have been sent. 3 Page 3-16 Tank Sentinel Operator s Guide

52 INCON INTELLIGENT CONTROLS INC. P.O. BOX 638 SACO ME /30/ :08 AM NOTE SENSOR STATUS REPORT SENSOR NO. 1 SENSOR 1 OK : : SENSOR NO. 7 SENSOR 7 STANDARD SENSOR SENSOR NO. 8 SENSOR 8 LOW BRINE LEVEL TANK COMPLIANCE CVS TANK 1 SENSOR NO. 1 : : CVS TANK 4 SENSOR NO. 4 LINE COMPLIANCE CVS LINE 1 SENSOR NO. 5 : : CVS LINE 4 SENSOR NO. 8 ACTIVE ACTIVE Press: J K Sensor Status REPORT Shows the Sensor name, the sensor input-channel number, and the current status of each sensor that is wired to the system (OK or ACTIVE in alarm / leak detected). Also, CVS data will be shown on the report when CVS has been programmed (enabled). W REPORT + Standard Sensor 7 is active / in alarm. TSP-HIS Sensor 8 is active / in alarm. Vapor Sensor # 5 is not in alarm. Sensor 4 is assigned to CVS Tank 4. Sensor 5 is assigned to CVS Line 1. Vapor Sensor REPORT Report Choices 9 Sensor Reports: DOWN SPACE X Status Vapor M1 Press: Shows the Sensor name, the sensor input-channel number, and the current detailed readings from each vapor sensor that is wired to the system. RVU = Relative Vapor Units. The sensor will alarm when the present reading is equal to or greater than the setpoint (OK or ACTIVE in alarm / leak detected). See Chapter 2 & 5 about Sensors and Sensor Alarms. M1 Choose Printer or Fax M2 Choose Printer or Fax Tank Sentinel Reports Page

53 Sample Reports (CONTINUED... ) Press J W REPORT K 9 DOWN SPACE X Alarm Reports: # Press DOWN to display ALL M2 Alarm Reports + Active System Alarms REPORT System M1 Active Cleared History * Choose Printer or Fax Tank M2 Active Cleared History * Choose Printer or Fax Sensor M3 Active Cleared History * Choose Printer or Fax Line M4 Active Cleared History * Choose Printer or Fax All # M1 Active Cleared History * Choose Printer or Fax Not shown... reports active system warnings, alarms, and software or equipment hardware failures, faults, and errors. The date, time of the alarm, and the alarm name are shown (typical). Cleared System Alarms REPORT Not shown... reports the system alarms that have cleared. System Alarm History REPORT Not shown... reports all of the system alarms (active, cleared and transient). Active Tank Alarms REPORT Not shown... reports active tank alarms by Tank... The date, time of the alarm, and the alarm name are shown (typical). Cleared Tank Alarms REPORT Not shown... cleared tank alarms only. Tank Alarm History REPORT Not shown... reports all of the Tank alarms (active, cleared and transient). 3 Page 3-18 Tank Sentinel Operator s Guide

54 Press J W REPORT 9 K X DOWN SPACE Alarm Reports (Continued... ) + Active Sensor REPORT Not shown... reports active sensor alarms... The date, time of the alarm, and the alarm name are shown (typical). Alarm Reports: # Press DOWN to display ALL M2 System M1 Active Cleared History * Choose Printer or Fax Tank M2 Active Cleared History * Choose Printer or Fax Sensor M3 Active Cleared History * Choose Printer or Fax Line M4 Active Cleared History * Choose Printer or Fax All # M1 Active Cleared History * Choose Printer or Fax Cleared Sensor Alarms REPORT Not shown... cleared sensor alarms only. Sensor Alarm History REPORT Not shown... reports all of the sensor alarms (active, cleared and transient). Active Line Alarms REPORT Not shown... reports active line alarms. The date, time of the alarm, and the alarm name are also shown (typical). Cleared Line Alarms REPORT Not shown... reports the line alarms that have cleared. Line Alarm History REPORT Not shown... reports all of the line alarms (active, cleared and transient). Continued next page... Tank Sentinel Reports Page

55 Sample Reports (CONTINUED... ) Alarm Reports (Continued... ) All Active Alarms REPORT Reports all active system, tank, sensor, and line alarms. The date, time of the alarm, and the alarm name are shown (typical). The most recent alarms are shown first. TSP-HIS BriteSensor 8 (Channel # 8) is in alarm (Low Brine Level). Printer is Out of Paper alarm. Standard Sensor 7 (Channel # 7) is in alarm. Tank 1 (high product level) alarm. The following example report is a scheduled Active Alarm report where no active alarms exist. This report cannot be printed manually from the keypad if no data exists. The message NO ACTIVE ALARMS EXIST is displayed in this case (or CLEARED in the case of Cleared Alarm Reports). All Cleared Alarms REPORT Not shown... reports only cleared system, tank, sensor, and line alarms. 3 Page 3-20 Tank Sentinel Operator s Guide

56 Alarm Reports (Continued... ) All Alarm History REPORT Shows the history of all active, cleared and transient alarms for all alarm types (System, Tank, Sensor, Line, or ALL). The example to the left is an ALL Alarm History report. It can hold up to 50 alarms in the alarm history memory buffer. The total number of alarms to print can be reduced to conserve paper...please see the Changing the Number of Reports to Print topic earlier in this Chapter). Changing the Number of Alarms to Print (in the Alarm History Report) Initially, the maximum number ( NN ) of alarms that can print will be displayed. They are listed in chronological order with the current alarms at the top and recent alalrms following in order. The following display is shown when more than one alarm can print: ENTER NUMBER OF ALARMS: NN NUMERIC BACKSPACE M1 M2 M3 M4 Using the keypad, input a new number and press the ENTER key to reduce the number of alarms to print (to conserve printer paper) or simply press ENTER to accept the value displayed. Tank Sentinel Reports Page

57 Sample Reports (CONTINUED... ) System Setup REPORT The System Setup report shows the full configuration of the Tank Sentinel console. It includes most of the information found in a tank setup report except for special tanks strapping tables (tank chart) and information on special tanks and products. See the following Tank Setup Report. See an example system setup report on the following pages. Tank Setup REPORT Tank Setup Reports are available for each tank in the system. The tank setup report includes all of the information about a particular tank. The tank name, alarm limits, and liquid level probe data, product data, and a strapping table (tank chart). The strapping table print interval may be selected when requesting this report. Press: J W REPORT 9 Report Choices + Press: K X DOWN SPACE Setup Reports: Setup Tank M3 M1 Choose Printer or Fax M2 Tank 1 Tank N All (all tanks) Choose Printer or Fax 3 Page 3-22 Tank Sentinel Operator s Guide

58 Setup Report (example) Tank Sentinel Reports Page

59 3 Page 3-24 Tank Sentinel Operator s Guide Setup Report (example)

60 Setup Report (example) Tank Sentinel Reports Page

61 3 Page 3-26 Tank Sentinel Operator s Guide Setup Report (example)

62 Regulatory REPORT This report can be sent to the regulatory agency for compliance verification. It shows the hardware status of equipment that is part of the INCON Tank Sentinel system. The last 12 months of PASSED Static and SCALD tank leak tests, and passed 0.2 gph line tests are shown. In addition, the last 0.1 gph annual precision line leak tests for all lines are shown. Also see Leak Test and Line Compliance Test reports. Press: J W REPORT 9 K X DOWN SPACE + Report Choices M4 Regulatory Report: Regulatory Press: M1 Choose Printer or Fax Tank Sentinel Reports Page

63 Sample Reports (CONTINUED... ) INCON INTELLIGENT CONTROLS INC. P.O. BOX 638 SACO ME ALARM REPORT 2/1/ :55 AM CPM CURRENT LOW 2/1/ :35 PM CPM FAILURE Press: J W REPORT K 9 DOWN SPACE CPM Alarm Report The CPM alarm report (at right) is generated when the current level is below the setpoint, which is programmed. A CPM failure will be produced if communication is lost between the tank gauge and the TS-CPM unit (this may also be a result to the TS-CPM loosing power). Alarm report(s) will only be produced when SETUP> SYSTEM> REP ALARM> (report alarms) is ENABLED. X + Report Choices M1 CPM Status Report: Alarm Status Press: M1 Choose Printer or Fax INCON INTELLIGENT CONTROLS INC. P.O. BOX 638 SACO ME ALARM REPORT 1/10/ :02 AM VOLTAGE CURRENT STATUS CATHODIC PROTECTION 15.0 V 10.0 A OK CPM Status Report The CPM Status Report is available on demand for printing at the tank gauge printer, or for faxing. A normal CPM Status Report is shown at right. This time-stamped report shows the voltage, current, and operational status for the unit, it would show ALARM for the STATUS when in alarm. It can be produced by: Pressing the REPORT key> DOWN key 2 or 3 times> Pushing the menu key (M1 through M4) that is directly below the CPM text> Pushing M1 below the displayed PRINTER text, or by pushing M2 below the displayed FAX text. 3 Page 3-28 Tank Sentinel Operator s Guide

64 INCON INTELLIGENT CONTROLS INC. P.O. BOX 638 SACO ME /12/2002 4:10 PM REGULATORY REPORT : MONTHLY CP 3/1/ :00AM VOLTAGE 15.0 V CURRENT 10.0 A STATUS OK 2/1/ :00AM VOLTAGE 15.2 V CURRENT 9.9 A STATUS OK INCON INTELLIGENT CONTROLS INC. P.O. BOX 638 SACO ME SYSTEM SETUP REPORT : CATHODIC PROTECTION ENABLED YES ADDRESS 112 CURRENT 8.0 CURRENT OG NONE NOTE CPM Monthly Report The Regulatory Report now includes a Monthly CP Status Report, which is updated on the first day of every month. Up to 12 months of Monthly CP reports are included in the Regulatory Report (CPM must be enabled). This report is available on demand for printing at the tank gauge printer, or for faxing, or it can be sent via modem to a site when the Regulatory Report is programmed properly. A monthly CPM Status Report is shown at right. This report can be automatically FAX d to remote locations when the tank gauge is equipped with an optional Fax-Modem. To do this see the Comm Ports menu and Reports menu in the Setup Programming Manual (INCON Part Number ). The TS-CPM programmed settings will appear on the Setup Report. These are: Enabled = YES or NO Address = 112 (default value) Current (Alarm Limit) = Programmed Value Current OG (output group) = Programmed OG Tank Sentinel Reports Page

65 Sample Reports (CONTINUED... ) INCON INTELLIGENT CONTROLS INC. P.O. BOX 638 SACO ME /17/2002 2:15 PM GENERATOR RUN REPORT INPUT AUXILIARY 1 TANK GAL PROD 1 #2 FULE OIL BEGIN TIME 10:45 AM BEGIN DATE 06/17/2002 BEGIN GROSS GAL BEGIN NET GAL BEGIN LEVEL IN BEGIN WATER IN BEGIN WATER 24.5 GAL BEGIN TEMP F END TIME 11:58 AM END DATE 06/17/2002 END GROSS GAL END NET GAL END LEVEL IN END WATER IN END WATER 24.5 GAL END TEMP F GROSS USAGE 17.9 GAL NET USAGE 15.0 GAL USAGE RATE GPH Generator Run REPORT This report shows when the generator started (BEGIN) and stopped (END) and the fuel consumed (USAGE & USAGE RATE) during the run. This report is available only with consoles that have the special Emergency Generator application software. Press: Press: Report Choices J W REPORT K 9 DOWN SPACE X + 2 x Generator Run Report: Gen Run M1 M1 Choose Printer or Fax Press the DOWN key to show this report. Displayed with Emergency Generator Applications only. Print Test REPORT This report (at left without the standard header) checks the operation and function of the printer. The printing should be uniformly dark, clear, and legible. Press: M Z CHECK. and M2 RIGHT 3 Page 3-30 Tank Sentinel Operator s Guide

66 Your Notes Tank Sentinel Reports Page

67 4 Leak Testing Contents: Leak Testing Overview Tank Leak Tests Type and Frequency Requirements Before Starting a Tank Test When to Run Tank Leak Tests Starting Tank Leak Tests Tank Leak Test Results Reasons Why Tank Leak Tests can Fail TS-LLD Line Leak Tests Type and Frequency Requirements, When to Run Line Leak Tests Starting Line Leak Tests When a Line Leak Test Fails / is Detected Steps to take When a Line Leak is Detected Need Help? All INCON Tank Sentinel models meet (or exceed) the requirements of the U.S. Environment Protection Agency (EPA/530/UST-90/006 test protocol) for Automatic Tank Gauging Systems (ATGS) for Monthly Monitoring for 0.2 gal/hr leaks of Underground Storage Tanks. The system(s) also meet (or exceed) the requirements for Annual Tank Tightness Testing for 0.1 gal/hr leaks of the National Work Group on Leak Detection Evaluations (NWGLDE). Third Party Testing Laboratory test results (for standard [static] tank leak tests) are also available upon request. Overview The tank gauge can be programmed to run automatic tank or line leak tests on a regular schedule (either daily, weekly or monthly basis). In addition, leak tests can be started manually from the console keypad by using the TEST key. To obtain valid results, leak tests should be started when conditions in the tank or line are stable and will remain stable throughout the test (such as during non-business hours). A test will not and can not pass when disturbed. Deliveries and dispenses will cause thermal instability or product turbulence, which will interfere with and disturb a tank leak test. These disturbances may cause the test to report a failure, or an increase result, or cause the test to run for 8 hours and report an indeterminate test result. Wait at least 6 hours after a product delivery, and 2 hours after product dispensing stops before starting Tank Leak Tests. Make sure there is enough time to run the test without interruption print out a test Estimate Report before running a tank test. Generally tank tests take about 4 to 5 hours to finish (the exact time required depends on the size of the tank, volume in the tank, and the product temperature). The best time to test the tank integrity (leak test) is when it is full or nearly full. Regulatory requirements in some areas insist on having a certain percentage in the tank before a test can be considered valid and in compliance. Try to run tests on tanks that are 50% full or greater. SCALD leak tests can be programmed to run only when tank levels are at or above a set value ( or percent full to qualify ). Leak Testing Page 4-1 4

68 Tank Leak Tests Type and Frequency Two standard leak tests can be started from the keypad, they are the 0.2 gph and the 0.1 gph test. Federal, State and local codes and regulatory agencies specify how often to run these tests. Consult and comply with these rules and regulations. CAUTION It is the tank owner s obligation to comply with the procedures and the reporting requirements of federal, state and local regulations. Your are legally bound to follow these explicitly. Where they conflict with this manual, follow the regulations. Requirements Before Starting a Standard (static) Tank Leak Test Printout a leak test Estimate Report (Key strokes: REPORT TEST M1 ). Is there enough quiet time to finish the test? (of no product dispensing). (Note: a 10,000 gallon tank requires about 5 or 6 hours to finish) Wait at least 6 hours after a product delivery or 2 hours after a product dispense (Active tanks without Stage II vapor recovery may require longer stabilization periods). NOTE INCON does not recommend running both Line & Tank Leak Tests at the same time. When to Run Tank Leak Tests 1) To comply with Federal, State, and local Regulatory Agency requirements. 2) To comply with the policy and procedures at your site. 3) Whenever a leak detection sensor alarms. This is especially important when a discriminating BriteSensor detects a liquid / vapor hydrocarbon (product)... a failed leak test and BriteSensor product alarm indicates a tank or product-line leak. NOTE Standard / product alarms may be caused by motor oil runoff during heavy rains, or because a BriteSensor has actually detected a product leak from a tank. Take a sample from the area for chemical analysis. 4 Page 4-2 Tank Sentinel Operator s Guide

69 Starting Tank Leak Tests: Follow the steps below: L Y TEST 0 SELECT LEAK TEST OPTION STATUS START ABORT M1 M2 M3 M4 LEFT RIGHT 1) Press the TEST key and then the M2 key (above) 2) Choose the type of test below (press a menu key)...choices are the 0.1 gph or 0.2 gph leak tests: SELECT LEAK TEST TO START 0.1 TANK 0.2 TANK 0.1 LINE 0.2 LINE M1 M2 M3 M4 LEFT RIGHT 3) Choose the Tank # (press a menu key below): SELECT TANK TO START 0.N TEST (MORE) TANK 1 TANK 2 TANK 3 TANK 4 M1 M2 M3 M4 LEFT RIGHT 4) or press DOWN and the menu key key under the word ALL to choose ALL tanks: SELECT TANK TO START 0.N TEST (MORE) ALL TANKS (N = 0.1 or 0.2 gph Tank Test) Tank Leak Test Results M1 M2 M3 M4 LEFT RIGHT Leak test results are either increase, passed, failed, or indeterminate (see Tank Leak Test Reports, Slope & Leak Test Results in Chapter 3 of this manual). Reasons Why Tank Leak Tests Fail: Temperature instability (temperature variations) of the product within the tank after a delivery is the most important and most common source of interference and failed leak tests / false alarms (a failure to detect real leaks can also result). Temperature variation of product within the tank (look at the hourly temperature data on the leak test report and retest if the variation is more than a few tenths of a degree see Chapter 3). Leak Testing Page 4-3 4

70 Reasons Why Tank Leak Tests Fail (Continued... ) Large changes in product temperature (from start to end of the test). Water Level changes (from start to end of the test). Evaporation and loss of product through the vent stack will look exactly like a leak. Evaporation can be a problem during high seasonal temperatures and/or high winds, & when liquid level exposes the greatest surface area for evaporation (half full tanks are worse). Seasonal variations in product composition, size of the tank (larger is worse), and tank vent configuration are also evaporation factors. Tank Deformation (the tank changes shape after a large product delivery) Tidal Action in coastal communities may affect groundwater level and is another source of tank deformation (certain times of the day tide change inconsistently). Tank Cross-Talk level changes in one tank causes a level change in adjacent tank or compartment. Product Dispensing during a test Actual Tank Leaks When a Leak Test Fails Leak tests do occasionally fail. A single failed leak test should not be a cause for great alarm don t panic. Remember, if the confidence level of the test is 99%, there is a 1% chance that the system will give a false answer. NOTE Don t excavate / repair a tank because of a single failed leak test. Reference the policy and procedures at you site / Chapter 5. If you fail a leak test, review the leak test report to determine if there is an obvious source of interference with the test (see the Causes of Leak Test Failures, and Chapter 4 for an example of a Tank Leak Test Report). If such a source of interference is identified, retest the tank as soon as possible. (Retest the tank to validate or invalidate the first test result if no source of interference can be identified. If necessary, run several tests.) If repeated tests indicate a leak and no obvious source of interference is found then immediately have the tank precision / pressure tested. If the precision test confirms the presence of a leak then you (the tank owner) must take corrective action in accordance with federal, state and local regulations. 4 Page 4-4 Tank Sentinel Operator s Guide

71 WARNING You (the tank owner) are legally obligated to comply with the reporting and procedure requirements of federal, state and local regulations. These must be followed explicitly. Serious legal, health and safety hazards could result from not taking immediate and proper action. Where the codes and regulations conflict with this manual follow the regulations. NOTE Reference TABLE 5-2 for a blank Test Schedule that you can copy and use for Tanks, Lines, etc.. TS-LLD Line Leak Tests: Type and Frequency Two line leak tests can be started from the keypad, they are the 0.2 gph and the 0.1 gph test. Some jurisdictions recommend that a 0.1 gph annual precision line leak test be run yearly. (The 0.2 gph test runs automatically on a daily basis. The coarse 3 gph line test runs automatically after every dispense). State and local regulations may require more frequent tests and inspections. Make sure your site personnel are aware of all of the issues and requirements for compliance with these regulations. CAUTION It is the tank owner s obligation to comply with the procedures and the reporting requirements of federal, state and local regulations. Your are legally bound to follow these explicitly. Where they conflict with this manual, follow the regulations. Requirements Before Starting a Line Leak Test: Create adequate quiet time: Stop dispensing / prevent dispensing for the test (bag or tape poly over dispenser & dispense lever). See test requirements below: 0.1 gph precision test normally needs 4 hours of quiet time where no dispensing occurs before the test is started and takes 13 minutes to finish 0.2 gph test needs 13 minutes to 4 hours of quiet time to finish When to Run Line Leak Tests 1) To comply with Federal, State, and local Regulatory Agency requirements. 2) To comply with the policy and procedures at your site. 3) When a leak detection sensor alarms per policy and procedures at your site. Leak Testing Page 4-5 4

72 Starting Line Leak Tests L Y TEST 0 SELECT LEAK TEST OPTION STATUS START ABORT M1 M2 M3 M4 LEFT RIGHT 1) Press the TEST key and then the M2 key (above) 2) Choose the type of test below (press a menu key)...choices are the 0.1 gph or 0.2 gph leak tests: SELECT LEAK TEST TO START 0.1 TANK 0.2 TANK 0.1 LINE 0.2 LINE M1 M2 M3 M4 LEFT RIGHT 3) Choose the Line # (press a menu key below) SELECT LINE TO START 0.N TEST (MORE) LINE 1 LINE 2 LINE 3 LINE 4 M1 M2 M3 M4 LEFT RIGHT 4) or press DOWN and the menu key key under the word ALL to choose ALL lines SELECT LINE TO START 0.N TEST (MORE) ALL LINES (N = 0.1 or 0.2 gph Line Test) M1 M2 M3 M4 LEFT RIGHT When a Line Leak Test Fails / Line Leak is Detected The TS-LLD line leak detection system disables the Submerged Turbine Pump (dispensing stops / is not allowed), the red Alarm light is flashed, and a flashing ALARM is displayed under the LINE column, and an alarm report will printout. Automatic testing and reporting is possible when one or more INCON TS-LLD line leak detectors are interfaced to the tank gauge by the TS-LLDI interface. CAUTION Don t excavate / repair a line because of a single failed leak test. Confirm the presence of a leak before attempting any repairs! NOTE Leak tests occasionally fail when no leaks actually exist because of: product line instability, thermal contractions within the line, or because of a pump / vapor recovery system malfunction. Air trapped within the line may also cause false leak alarms (this is especially true after new installations / maintenance / service). 4 Page 4-6 Tank Sentinel Operator s Guide

73 Steps to take When a Line Leak is Detected: Reference the policy and procedures at you site / Chapter 5. 1) Identify what type of leak was detected 2) Stop / Prevent dispensing (bag or tape poly over dispenser & dispense lever). 3) Inspect the piping system, dispenser, fittings, and hoses for obvious leaks. Open the dispenser enclosure, and inspect the fittings and fuel filter for leaks (this is especially important if maintenance or service was done recently). 4) If no leaks are found during inspection, then start another leak test to verify the previous failure. 5) If a leak is found, or if the second line leak test also fails, then: a) Shut off all power to the affected pump and dispenser b) Take corrective action in accordance with local, State, and Federal regulations c) Contact the local inspection agency, and follow all procedures and instructions as required by State Laws and Regulations WARNING When a line leak is detected, it is the station owner s obligation to contact the local inspection agency and comply with all of the reporting and procedure requirements of local / State / Federal Laws and Regulations. These must be followed explicitly. Serious legal, health and safety hazards could result from not taking the proper action. Where the codes and regulations conflict with this manual, follow the regulations. Need help? See the inside front cover of this manual for contact names / help with Tank or Line Leak Test failures, with repeated failures, or with multiple Leak Test failures. Also see Chapter 5 for information about Alarms / Error Codes & Troubleshooting. Leak Testing Page 4-7 4

74 Your Notes 4 Page 4-8 Tank Sentinel Operator s Guide

75 5 TroubleShooting & Routine Maintenance Contents: Silencing Alarms (see ACK key Chapter 1, and Acknowledging Alarms Chapter 2) Alarms & Error Messages (TABLE 5-1) System Test Schedule (TABLE 5-2) Important Policy & Procedures at Your Site (Silencing Alarms, Acknowledging Alarms, Grace Period Allowed (# of times) Troubleshooting Alarms & Error messages, Line and Tank Leak Test Failures Call Numbers & FAX No s (TABLE 5-3) ) DO Before & After Installation / Upgrade Site Sketch Routine Maintenance (External Cleaning, Replacing Printer Paper Roll, Fuses, & Battery & Internal Cleaning) TroubleShooting TABLE 5-1 ALARMS & ERROR MESSAGES NOTE: Diagnostic text in the left column, is shown bolded { become alarms if active for 48 hours } # Printed / Faxed / Displayed Alarm / Warning Text: Alarm Type: System WARNING / Error Descriptions and ALARM Descriptions (actions to take) GPH LINE LEAK DETECTED LINE For LINE # N: Line Leak Detected / Leak Test Failed (1. Inspect dispense area for leaks 2. Retest if no leaks seen 3. Shut off pump / dispenser power GPH ABORT (DISPENSE) LINE Attempted dispense causes the annual line leak test to aborted (dispensing is not allowed during this test). To allow dispensing: push the RESET / TEST button on the TS-LLD Control Unit that is flashing the 80 alarm-error-code. See the TS-LLD Quick Reference Guide about the 0.1 gph Annual Test and requirements. 0.1 GPH LINE LEAK (Continued ) LINE 4. Second failure: Call Service provider / local Regulatory Agency / Manager per policy procedure at your site) GPH LINE TEST ABORTED LINE The annual precision line leak test was intentionally canceled / aborted from the Tank Guage or from the TS-LLD control unit GPH LINE LEAK LINE 5 3 GPH LINE LEAK LINE Follow the steps detailed above for 0.1 gph Line Leak Detected LINE # N - Line Leak Detected / test failed Large / gross leak (see above 0.2 gph line leak & follow steps 3, 1, and 4 in this order). 6 BLK TUB/LSU BLOCKED TUBE LINE (Push RESET / TEST button on the TS-LLD control unit that is flashing an 81 Alarm-error code and call for cleaning service). 7 CU COMM/CU COMM FAILURE LINE Communications was lost between the Tank Sentinel console and TS-LLD Control Unit (call for service). 8 LINE OUT OF COMPLIANCE LINE 33 or more days have passed since a 0.2 gph line leak tes has finished and passed (prevent dispense attempts until the monthly test passes) TroubleShooting & Maintenance Page 5-1 5

76 TABLE 5-1 (CONTINUED... ) ALARMS & ERROR MESSAGES NOTE: Diagnostic text in the left column, is shown bolded { become alarms if active for 48 hours } # Printed / Faxed / Displayed Alarm / Warning Text: Alarm Type: System WARNING / Error Descriptions and ALARM Descriptions (actions to take) 9 LSU COMM/LSU COMM FAILURE LINE (Push RESET / TEST button on the TS-LLD control unit that is flashing an 83 Alarm-error code and call for service). 10 LSU FAIL/LEAK SENSING UNIT FAIL LINE (Push RESET / TEST button on the TS-LLD control unit that is flashing an 81 Alarm-error code and call for service). 11 ACKNOWLEDGED message A warning or alarm has been ACKNOWLEDGED 12 ACTIVE message An ACTIVE Alarm or Warning exists 13 CLEARED message Formerly active Alarm or Warning has cleared 14 LEAK TEST: ABORTED RESULT message Leak Test was aborted for Tank N 15 LEAK TEST: FAILED RESULT message - Slope is less / more negative than the leak threshold for Tank N (see LEAK above - Retest & See Chapter 3 & 4) 16 LEAK TEST: INCREASE RESULT message +Slope is more positive than the leak threshold value (= leak test/2) for Tank N (see LEAK, Retest and See Chapter 3 & 4) 17 LEAK TEST: PASSED RESULT message Slope is less than leak threshold for Tank N 18 LEAK TEST: INDETERMIN RESULT (indeterminate) message The leak test ran 8 hours but still can't determine a result for Tank N (some disturbance affected the test... try again but wait 2 hours after the last dispense, or 6 hours after the last delivery). 19 SENSOR FAIL / SNS FAIL / SEN FAL message Proceeds Sensor Fail Alarm reports 20 SYSTEM FAIL message Proceeds System Alarm Warning reports 21 TEST FAILED message A Leak Test Failed result - for Tank and/or Line N alarm report 22 TRANSIENT message Brief Alarm or Warning that clears quickly / automatically 5 Page 5-2 Tank Sentinel Operator s Guide

77 TABLE 5-1 (CONTINUED... ) ALARMS & ERROR MESSAGES NOTE: Diagnostic text in the left column, is shown bolded { become alarms if active for 48 hours } # Printed / Faxed / Displayed Alarm / Warning Text: Alarm Type: System WARNING / Error Descriptions and ALARM Descriptions (actions to take) 23 AUXILIARY INPUT SENSOR 24 CPM LOW CURRENT SENSOR 25 DRY WELL SENSOR 26 EXTERNAL INPUT SENSOR Auxiliary input detected on channel 1 or 2 (follow policy procedure at your site). Current of Rectifier dropped below the threashold value (a Tank Sentinel setting) (follow policy procedure at your site) TSP-MWS ground water Monitoring Well BriteSensor is not submerged in Channel #N (it cannot detect a product leak unless it's submerged in ground water... the well may not be deep enough or the sensor long enough... contact service provider) External N input module has detected an input signal (follow policy procedure at your site). 27 HIGH BRINE SENSOR 28 LIQUID DETECTED / LIQUID SENSOR 29 LOW BRINE SENSOR TSP-HIS Channel #N detected a High Brine level (Call service provider [to confirm leak] and call your local Regulatory agency. Shut down pump & dispenser if a leak test has failed on that tank and see procedures at your site.) Standard Channel #N detected a liquid (run a tank leak test [depending on the sensor location] and call service provider to identify the liquid and retest sensor) TSP-HIS Channel #N detected a Low Brine level (Call service provider [to confirm leak] and call your local Regulatory agency. Shut down pump & dispenser if a leak test has failed on that tank and see procedures at your site.) 30 PRODUCT PRESENT / PRODUCT DETECTED SENSOR TSP-DIS, -DDS, -DTS, -MWS Channel #N detected Product / leak (Call service provider [confirm leak] call the local Regulatory agency. Shut down pump & dispenser for that tank and see procedures at your site. [replace sensor]) 31 STANDARD ALARM / STANDARD INPUT SENSOR A Standard Sensor (type TSP-EIS, -HLS, Channel #N has detected liquid (run a tank leak test [depending on the sensor location] and call service provider to identify the liquid and retest sensor) NOTE Keep accurate and dated records, or printouts, of all alarms when they happen and when they clear. Contact your Tank Sentinel service provider if the same alarms occur often or repeatedly... multiple alarms are not normal. TroubleShooting & Maintenance Page 5-3 5

78 TABLE 5-1 (CONTINUED... ) ALARMS & ERROR MESSAGES NOTE: Diagnostic text in the left column, is shown bolded { become alarms if active for 48 hours } # Printed / Faxed / Displayed Alarm / Warning Text: Alarm Type: System WARNING / Error Descriptions and ALARM Descriptions (actions to take) 32 SUMP FULL SENSOR 33 VAPOR DETECTED / VAPOR SENSOR 34 WATER DETECTED SENSOR 35 ALPHA ERROR / ALPHA ERR / ALPHA V SYSTEM 36 API ERROR / API VOL SYSTEM 37 CPM FAILURE SYSTEM 38 CPU CRASH SYSTEM 39 DATA ERROR / DIM SYSTEM 40 DATA NOT AVAILABLE / DIM SYSTEM 41 DIM COMM FAILURE SYSTEM 42 F14 OPEN / F14 FUS SYSTEM TSP-DDS, -DTS Channel #N liquid... Sump Full alarm (see site policy about pumping containment sump waste water) TSP-DVS Channel #N detected product Vapor in the vapor monitoring well (Call service provider [to analyze the leak], call your local Regulatory agency, and see procedures at your site.) TSP-DIS*, -DDS, DTS, DVS* Channel #N detected Water, some sensors* may not be able to detect product when water is present (see procedures at your site) Error in API temperature compensation calculating ALPHA (check any Special Products -- reprogram temperature compensation type & API ALPHA value). Error in API temperature compensation routine (check any Special Products -- reprogram temperature compensation type). No Power / Power is below 5 VDC - Check Power Supply / Increase Voltage (if possible) WARNING - Central Processing Unit / hardware failure / power quality problem Transient communication error between the Tank Sentinel and TS-DIM unit. This alarm/error will clear itself automatically. Transient alarm/error caused when TS-DIM unit is 'busy' performing another task and cannot make the requested data available until it is not 'busy'. This alarm/error will clear itself automatically. Tank Sentinel has lost communications with the TS-DIM unit. Verify power to the DIM / Verify proper connection between DIM and console. WARNING - FUSE F14 is blown... no 5 VDC Sensor Supply Power. Leak detection sensors are not working and cannot work without power (call service provider immediately to replace F14) 43 FAX HARDWARE FAILURE / FAX HW FAIL / FAX FAL SYSTEM WARNING - Fax Hardware Failure... alarms & compliance faxes cannot be sent (call service provider ASAP) 5 Page 5-4 Tank Sentinel Operator s Guide

79 TABLE 5-1 (CONTINUED... ) ALARMS & ERROR MESSAGES NOTE: Diagnostic text in the left column, is shown bolded { become alarms if active for 48 hours } # Printed / Faxed / Displayed Alarm / Warning Text: Alarm Type: System WARNING / Error Descriptions and ALARM Descriptions (actions to take) 44 FAX SND FAIL / FAX SND SYSTEM WARNING - Fax Send Failure... (check Dial tone, cable, call service provider... are the fax phone numbers correct?) 45 FLOAT HEIGHT / FLOAT HT / FLT HT SYSTEM WARNING - Float Height - calculation Error (setup program error... call service provider) 46 FLOAT MISSING / FLT MISSNG / FLT MIS SYSTEM WARNING - diagnostic warning Float Missing (call service provider) 47 LEAK SYSTEM WARNING - a Leak Tank N during the after hours Sentinel mode (shut down dispensing, see procedures at your site Shut off pump / dispenser power 2. Retest / start a Standard 0.2 gph tank test for Tank N, 2 hours after the last dispense 3. Retest & See Chapters 3 & 4 LEAK (Continued ) SYSTEM 3. Second confirming failure: Call Service provider / local Regulatory Agency / Manager per policy procedure at your site or 4. Second Test passes [false leak failure]... turn pump and dispenser power back on and restore normal operation. 48 LEVEL ERROR / LEVEL ERR / LVL ERR SYSTEM WARNING - product Level - calculation Error (call service provider to fix this problem) 49 MEMORY ERROR / MEM ERR SYSTEM WARNING - Memory Error (power quality problem, or memory-backup battery is dead... have service provider check / replace battery and verify that unit works correctly as originally programmed) 50 NO PROBE / NO PROB SYSTEM 51 PAPER OUT SYSTEM 52 POWER DOWN SYSTEM 53 POWER UP SYSTEM 54 PROBE SYNC / PRB SYC SYSTEM diagnostic WARNING - No Probe Detected NO PROB (call service provider to correct this problem) The printer is out of paper (add new roll of TS-TP2 thermal paper) WARNING - Power Down (time that the unit lost power or was turned off) WARNING - Power Up (time that the unit was powered up / regained power) Diagnostic WARNING - signal lost from Probe (PRB SYC call service provider if continuous) NOTE Keep accurate and dated records, or printouts, of all alarms when they happen and when they clear. Contact your Tank Sentinel service provider if the same alarms occur often or repeatedly... multiple alarms are not normal. TroubleShooting & Maintenance Page 5-5 5

80 TABLE 5-1 (CONTINUED... ) ALARMS & ERROR MESSAGES NOTE: Diagnostic text in the left column, is shown bolded { become alarms if active for 48 hours } # Printed / Faxed / Displayed Alarm / Warning Text: Alarm Type: 55 RTC FAILURE SYSTEM 56 RTD TABLE ERROR / RTD TBL ER / RTD TBL SYSTEM System WARNING / Error Descriptions and ALARM Descriptions (actions to take) Real Time Clock has failed. Clock and Calendar settings are affected. Verify date and time are correct (use CHECK key). Change settings as needed. Cycle power. Verify settings (use CHECK key). WARNING - Number of RTDs Error does not match actual / setup - programmed value (call service provider to correct this problem) 57 SCALD TEST FAILED / SCALD DETECTED LEAK SYSTEM WARNING - SCALD Leak Test Failed alarm report for Tank N (run a Standard leak test for that tank... See LEAK) 58 SEN DAT / SENS DATA / SENSOR DATA ERROR SYSTEM WARNING - a Channel #N is sending data errors (call service provider ASAP) 59 SENS LOSS OF SIGNAL / SIG LOST / SEN SIG SYSTEM WARNING - no data sent / signal lost from Channel #N (call service provider ASAP to correct this) 60 SENSOR ID ERROR / SENSOR ID / SENS ID SYSTEM WARNING - a Standard sensor or BriteSensor was incorrectly typed / identified (call your service provider to correct this) 61 SENSOR SYNC ERROR / SENSOR SYNC / SEN SYN SYSTEM WARNING - data signals not synchronous from Channel #N (call service provider ASAP to correct this) 62 CORRECTION (STRAPPING) TABLE ERROR / TABLE ERR / TBL ERR SYSTEM WARNING - Tank Strapping Chart or Table... setup Error (call service provider to correct) 63 TEMPERATURE ERROR / TEMP ERROR / TMP ERR SYSTEM WARNING - probe/product Temperature - calculation Error (TMP ERR call service provider to correct this problem) 64 THEFT DETECTED / THEFT LIMIT SYSTEM WARNING - Sentinel Mode: Theft Detected (the amount of product missing reached the Theft Limit) alarm report for Tank N 65 TS-SEM FUSE OPEN / SEM FUS / SEM FUSE SYSTEM WARNING - TS-SEM FUSE BriteBox #1 or #2... [#1 is closest to the console] there is no 5 VDC Leak Detection Sensors wired to the BriteBox won't function! (call service provider to troubleshoot/replace TS-SEM FUSE F1) 66 UNSTABLE PROBE / UNST PROBE / UNST PB / UNST PB SYSTEM WARNING - the signal from Probe N has become Unstable (call service provider to correct) 67 VOLUME ERROR / VOLUME ERR / VOL ERR (also see level, net, ullage, water error) SYSTEM WARNING - product - Volume calculation error (Error in programming: tank shape / probe type / special probe - OR - no level signal from probe. Call service provider to correct this.) 5 Page 5-6 Tank Sentinel Operator s Guide

81 TABLE 5-1 (CONTINUED... ) ALARMS & ERROR MESSAGES NOTE: Diagnostic text in the left column, is shown bolded { become alarms if active for 48 hours } # Printed / Faxed / Displayed Alarm / Warning Text: Alarm Type: System WARNING / Error Descriptions and ALARM Descriptions (actions to take) 68 WATCHDOG TIMEOUT / WD TIMEOUT SYSTEM WARNING - the console self-monitoring program has detected a software or power quality problem (this error may happen after hardware upgrades) 69 WATER VOLUME ERROR / WTR VOL ER / WTR VOL SYSTEM WARNING - Water Volume calculation error (Error in tank shape / probe type or special probe data - OR - no water float / level signal from probe. Call service provider to correct this.) 70 HIGH HIGH / HIGH HIGH LIMIT TANK High High product level Tank N (see procedures at your site about this alarm / overfill) 71 HIGH LIMIT TANK High product level Tank N (see procedures at your site about this alarm / overfill) 72 LARGE THEFT TANK 73 LOW LIMIT TANK 74 LOW LOW LIMIT / LOW LOW TANK 75 OVERFILL TANK 76 WATER LIMIT (or HIGH WATER) TANK Generated by TS-DIM unit. The amount of product dispensed exceeded the programmed User Threashold value, and/or exceeded the number of Dispensers in use. Also caused by a Catastrophic Leak. (see policy procedures at your site) Low product level Tank N (see policy procedures at your site) Low Low product level Tank N (see policy procedures at your site) The overfill limit has been reached or exceeded. Stop filling tank / Lower the product level.(see policy procedures at your site) The high Water level Limit has been reached or Tank N (see procedures at your site about this alarm, is a Grace Period allowed? how many?) TroubleShooting & Maintenance Page 5-7 5

82 TABLE 5-2 SYSTEM TEST SCHEDULE Date Monthly Hardware Check / Test Results: Pass / Operational Fail / Trouble Monthly Alarm Annunciator(s) Test Results Monthly Tank Compliance Leak Test Results (Tank N) Monthly Line Compliance Leak Test Results (Line N) NOTE Contact your Tank Sentinel service provider if a hardware check finds a problem. If a leak test fails, see Leak Testing Chapter 4 about leak testing before calling. The registered Tank Sentinel owner / operator may copy this page for reporting & documentation purposes. 5 Page 5-8 Tank Sentinel Operator s Guide

83 Site Policy: Silencing Alarms (using the ACK SHIFT key see Chapter 1)... Policy and Procedures at your site: Acknowledging Alarms (see Chapter 2)... Policy and Procedures at your site: Grace Periods (Allowed when, number of times, etc.) (see Chapter 2)... Policy and Procedures at your site: TroubleShooting & Maintenance Page 5-9 5

84 Troubleshooting Alarms & Error Messages (see TABLE 5-1)... Policy and Procedures at your site: 5 Page 5-10 Tank Sentinel Operator s Guide

85 Troubleshooting Alarms & Error Messages (Continued...) (see TABLE 5-1)... Policy and Procedures at your site: Line and Tank Leak Test Failures Policy and Procedures at your site (Who to call and when to call... also see inside front cover of this manual): TroubleShooting & Maintenance Page

86 Call Numbers for Help Policy and Procedures at your site (Who to call and when to call... also see inside front cover of this manual): TABLE 5-3 FAX Numbers & Location (Fill-in) Identify Fax Machine Location Fill-in FAX number Fax # 1 ( ) Fax # 2 ( ) Fax # 3 ( ) Fax # 4 ( ) send Delivery reports to FAX #'s: send all Alarm reports to FAX #'s: send Leak (test) reports to FAX #'s: send Line reports to FAX #'s: send SCALD (tank test) reports to FAX #'s: send Reports requested from keypad, or scheduled, to FAX #'s: ( ) ( ) ( ) ( ) ( ) ( ) Fax numbers are programmed in the Setup mode (Com Ports menu), for the transmittal of FAX reports during the normal run mode. (Fax capability requires the optional TS-FM2 enabled)...see example below: Fill-in FAX number Identify Fax Machine Location Fax # 1 ( ) Fuel Dispatch Service Company Inc. Fax # 2 ( ) Service Company Fax # 3 ( ) Site Owner Fax # 4 ( ) Regional Office send Delivery reports to FAX #'s: send all Alarm reports to FAX #'s: send Leak (test) reports to FAX #'s: send Line reports to FAX #'s: send SCALD (tank test) reports to FAX #'s: send Reports requested from keypad, or scheduled, to FAX #'s: ( ) ( ) ( 3 4 ) ( 3 4 ) ( 3 4 ) ( 1 3 ) Fax numbers are programmed in the Setup mode (Com Ports menu), for the transmittal of FAX reports during the normal run mode. NOTE Before & After Installation / Upgrade or a Change to Setup DO Printout or Fax a copy of the SYSTEM setup report and ALL TANK setup reports. Keep the setup reports in a safe place should the system setup be lost or erased (which would require another reprogramming of the system setup). 5 Page 5-12 Tank Sentinel Operator s Guide

87 Site Sketch / paste-in area: TroubleShooting & Maintenance Page

88 Routine Maintenance External Cleaning Use a soft cloth, that s moistened in a solution of mild detergent, to clean the outer surfaces of the console. Replacing the Printer Paper Roll Replace the paper roll when colored stripes appear at the outer edges of the paper, or when a PAPER OUT warning is flashed at the console display... Use INCON part number TS-TP2 2 inch roll of thermal printer paper Printer Bezel Serrated paper cutter - paper output slot TS-TP2 Thermal Printer 2" paper roll 1) Install the roll as shown to the right 2) Press the paper feed button to advance the paper through the printer mechanism 3) Feed the paper through the output slot when closing the printer bezel and keep a slight Paper tension on the paper while lowering the printer Feed Button bezel to its normal position. Make sure that the paper is not pinched between the bezel (cover) and the enclosure. NOTE If you are installing a new roll after a PAPER OUT message is displayed, the unit will print any reports that have been stored in memory. It will attempt to do this immediately after paper is fed through the printer. Lubricate Printer: Apply a dab of lubricant using a cotton swab to the printer shaft at the front of the printer where the head moves across left and right every year. Routine Maintainance continued on the next page... 5 Page 5-14 Tank Sentinel Operator s Guide

89 Routine Maintainance continued... Replacing Fuses, Memory-backup Battery, & Interior Cleaning: NOTE Let your Certified Tank Sentinel service provider do this work for you! Fuse Replacement Instructions See INCON document for Fuse Replacement Instructions. WARNING High Voltage(s) exist within the Tank Sentinel Console which could cause electrical shocks, injury, or death if all power is not turned off before working inside the console. CAUTION Avoid electrical shocks turned off all external power wiring to the console before Replacing any Fuse! Memory-backup Battery: See INCON document for Instructions about testing and replacing the battery. CAUTION Avoid loosing the setup program Replace the Memorybackup Battery with the Tank Sentinel Console power on! NOTE The Life Expectancy of the 3 Volt DC memory-backup battery can range from 2 to 10 years, depending on the total number and length of all power outages (3.2 to 2.8 VDC is okay). Check the battery voltage two years after installation and thereafter, on a yearly basis. If battery voltage is too low, the system will lose all programmed setup memory configuration when the power is lost or turned off. Internal Cleaning: Vacuum the interior of the console with nonmetallic brush every year. TroubleShooting & Maintenance Page

90 Your Notes 5 Page 5-16 Tank Sentinel Operator s Guide

91 FCC Information & Requirements Contents Overall Information & Requirements INDUSTRY CANADA Information & Requirements CP-01 Issue 8, Part I, Section 14.1 CP-01 Issue 8, Part I, Section 14.2 Overall Information & Requirements This equipment complies with Part 68 of the FCC Rules. On the bottom of the equipment exterior, near the telephone and serial ports, there is a label that contains, among other information, the FCC Registration Number and the Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all those devices ring when you telephone numbers is called. In most, but not all areas, the sum of the REN s of all devices connected to one line should not exceed five. To be certain of the number devices you may connect to your line as determined by the REN, you should contact your local telephone company to determine the maximum REN for you calling area. If your telephone equipment causes harm to the telephone network, the Telephone Company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you and opportunity to maintain uninterrupted telephone service. Should you experience trouble with this equipment, please contact INCON Technical Service, in the U.S.A., for repair or warranty information, at INCON. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment. Only INCON certified technicians may make repairs to this equipment, please call your local distributor for service or INCON Technical Service for assistance. This equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. (Contact the state public utility commission, pubic service commission or corporation commission for information.) FCC Information & Requirements Page FCC - 1 FCC

92 INDUSTRY CANADA Information & Requirements CP-01 Issue 8, Part I, Section 14.1 NOTICE: The Industry Canada Label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. CP-01, Issue 8, Part I, Section 14.2 NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. FCC Page FCC - 2 Tank Sentinel Operator s Guide

93 G Glossary Contents: Glossary of Technical Terms (including Definitions and Explanations) ABORT Stop or cancel a leak test before it has finished. ACK An abbreviation for Acknowledge alarm. The ACK keypad key will silence alarms and is used to acknowledge (become aware of) the existence and type of alarm when it is viewed / displayed so that corrective action can be taken. ALARM(s) May occur in response to an abnormal condition (an external input signal, a detected leak, a leak test failure, or when a set limit is reached). Alarms and warnings visually flash the red alarm light or yellow warning light at the Tank Sentinel console. Alarm horn[s] / other output devices can also be programmed to activate in response to alarms. AST An abbreviation for Above ground Storage Tank. ATG An abbreviation for Automatic Tank Gauge (product level monitor & Leak Detection System. AUTODIAL A term to describe the programmed action of the Tank Sentinel console in response to an alarm, delivery, or new leak test result... it can automatically dial the phone numbers of remote modems (or fax machines) and send this information including reports (if the optional Fax/Modem is present). BriteSensor A special leak detection sensor that sends data to the Tank Sentinel console about its identity, operating status, and the status of any alarm that it can detect. C An abbreviation for the international Celsius temperature scale. CANCEL A keypad key that is used to back out / exit out of a menu or display, or to cancel a selection. CAPACITY 95 % of the maximum liquid storage volume rating for a tank. COM (or COMM) An abbreviation for communications (send or receive). CPM (TS-CPM) An abbreviation for Cathodic Protection Monitor. CPU An abbreviation for a Central Processing Unit of a computer (Tank Sentinel console). CVS An abbreviation for Compliance Via Sensors. DIM (TS-DIM) An abbreviation for Dispenser Interface Module. DW An abbreviation for a Double Wall storage tank. Glossary Page G - 1 G

94 DWT An abbreviation for a Double Wall Tank. EPROM An abbreviation for: Electrically Programmed Read Only Memory computer chip. F An abbreviation for the Fahrenheit temperature scale. FLOAT One or two floats are installed on liquid level PROBEs. All floats are magnetized so the float position can be determined exactly along the length of the probe. Floats are designed to float above products or below specific products but above water Two floats are used in petroleum and similar applications where the product is both lighter than water and does not mix with water (is immiscible / insoluble). For these applications, a water-interface-float is installed under the product float and is designed to float on water (in the region where the water and product meet). The water volume is calculated and is subtracted from other various calculations such as gross. A stainless steel float is used with special products and chemicals. GRACE PERIOD The programmed time where normal operation will resume after an alarm is ACKnowledged. GROSS The product-volume within a tank and is a calculated from the LEVEL measurement of the probe (less water-volume). Gross product volume value is not temperature compensated, and therefore, will fluctuate with the product temperature because of thermal expansion / contractions. Product temperature equalizes / stabilizes several hours after a delivery in underground storage tanks (USTs). After a delivery, wait six hours before manually starting a leak test. The gross volume value is important in situations where the product is both lighter than and does not mix with water (is immiscible / insoluble). HERTZ The alternating current (AC) frequency in cycles per second. HIGH BRINE An alarm from a special TSP-HIS leak detection sensor. This sensor monitors the brine for changes in level within the hydrostatic interstitial reservoir. INTERSTITIAL SPACE The space between double wall tanks (air or brine-filled). HYDROSTATIC INTERSTITIAL RESERVOIR Located above special DWTs. A brine solution is added to the interstitial space of special double-walled tanks to a certain level in the reservoir. The reservoir brine is monitored by the TSP-HIS BriteSensor for changes in level (which should not occur). High or Low interstitial brine levels indicates: a water-leak into the brine solution when ground water levels are high, or a brine-leak into the inner product containment tank or into the environment (also see leaks and Chapter 2). INDETERMIN An abbreviation for INDETERMINATE leak test result (the leak test ran 8 hours but could not calculate a definite result, which could be either a pass, fail, or increase, usually because of wave action within the tank or because of product temperature fluctuations. Also see the chapter about leak testing. G Page G - 2 Tank Sentinel Operator s Guide

95 LEAKS Occur when holes develope in the tank wall or piping system, or when the seals around tank accesses or pipe fittings age. The probability of a leak increases with age. There are two types of leaks: 1.) Product contamination from high ground water levels, and 2.) Environmental contamination from product leaking out of a containment area / tank. Leaks pollute the environment and create serious health and safety hazards. LEVEL The actual physical height of the liquid in the storage tank in inches, or centimeters. Level is determined by the position of the magnetized FLOAT on the probe. LOW BRINE An alarm from a special TSP-HIS leak detection sensor. This sensor monitors the brine for changes in level within the hydrostatic interstitial reservoir. MAGNETOSTRICTIVE Interaction of magnetic fields along a special conductor within the probe and from the magnetic float that is used to measure exact distances / liquid level. MONTHLY COMPLIANCE A regulatory requirement and proof thereof, for at least one passed leak test per month (this is usually a 0.2 gph leak test). NET The temperature compensated, product volume within a tank. NET is temperature compensated per API standards (to 60 degrees F, or 15 degrees Celsius for petroleum products). OUTPUT GROUP / OUT GRP / OG A collection of one or more alarms that are linked together to control an output device (such as a horn or light). PERCENT The percentage of product within the tank in respect to the tank capacity. POS An abbreviation for: a Point Of Sale terminal, or position. PROBE A sensor-probe that is installed within a UST. The probe measures the product TEMPerature from sensors within its shaft, and liquid LEVEL from the position of the FLOATs along its shaft. PROD An abbreviation for PRODUCT. PROBE SYNC A term to describe a loss of synchronous data from the probe (usually because of a stuck float, corroded, wet or broken cable wires, or probe failure). QUIET TIME The inactive period between dispenses. RELAY A device that consists of an electrical solenoid coil, and mechanically-linked switch contacts. When voltage is applied to the relay coil it activates like an electromagnet, and moves the contact switch positions (off to on or on to off). Therefore, any device that is wired to the relay contacts also turn on or off along with the control relay. ROM (TS-ROM) An external, 4 or 8 channel, Relay Output Module BriteBox that connects to the console... relay(s) can be activated in response to programmed alarms. RTD An abbreviation for the Resistive Temperature Detectors... in a liquid level probe shaft. SCALD An abbreviation for a special Statistical Continuous Automatic Leak Detection tank test that runs continuously between the periods of product dispensing. Glossary Page G - 3 G

96 SEM (TS-SEM) An abbreviation for the external Sensor Expansion Module (BriteBox) for the connection of 8 leak detection sensors. SENSOR SYNC A term used to describe a loss of synchronous data from the leak detection sensor (usually because of a corroded, wet or broken cable wires, or a sensor failure). SENTINEL MODE The after hours coarse leak test and theft monitoring mode (start and stop time must be programmed). SETUP The programming / configuration mode of the Tank Sentinel console. Setup should be password protected for operation, security, and compliance reasons. SLOPE The rate of change of product volume within a tank and can be either a positive or negative (+/-) value. Slope is a value that is used in Tank Leak Testing to determine if a leak exists or not. Slope is affected by leaks, product evaporation / vent loss, and by physical interference and temperature fluctuations from dispensing or deliveries. Noise from other tanks (cross-talk), leaky check valves in product-lines also disturb slope / leak tests results. STD An abbreviation for a Standard leak detection sensor. STP An abbreviation for Submerged Turbine Pump (the pump within the tank). SUMP An underground containment area that is used to collect product spills (leak detection sensors are usually mounted in these collection areas). TGI (TS-TGI) An abbreviation for Tank Gauge Interface for / with line leak detectors. TEMP The temperature of the product (from temperature sensors within the probe that are submerged below the product level). Sensors above the product float level are excluded from the probe temperature data set. Related subjects: GROSS, NET, PROBE and LEVEL. TRANSIENT A term used to describe an instantaneous alarm or fault such as a memory error. ULLAGE The remaining gross capacity of a tank, or the volume that can be added to the tank without overfilling it (in gallons or liters). Ullage to full is 95% of the tanks total liquid volume capacity. Also see CAPACITY. UST An abbreviation for Underground Storage Tank. WD TIMEOUT An abbreviation for a Watch Dog Timeout (temporary software failure or power quality problem... this will occur normally after an EPROM upgrade). WTR LVL An abbreviation for the WATER LEVEL in the storage tank. This is applicable only with petroleum based products or similar products, where a second and heavier water interface float is installed on the probe below the product float. Water level is displayed and printed in level units (inches, or centimeters). WTR VOL An abbreviation for water volume in the storage tank (this is applicable only in petroleum based products... where a second and heavier water interface float is installed on the probe). Water volume is displayed in volume units (gallons or liters). G Page G - 4 Tank Sentinel Operator s Guide

97 CFF Customer Feedback Form Your ideas and opinions are important! Please help us improve our products, services, and documentation by filling out and answering this Customer Feedback Form. Then return it to INCON, either at this adddress or via the FAX number. INCON TECHNICAL SERVICES 74 INDUSTRIAL PARK ROAD SACO ME USA FAX #: Please print these two pages and fill out information about yourself and the products you have received. Use black ink and print clearly. Next, circle a rating number for each statement. Finally, write in your own comments and suggestions. Thank You! Your Name (and Position):! Company Name: Street Address: State and ZIP Code: Documentation & Manual Names: Document & Manual Part Numbers: Product - Model and Serial Numbers: Documentation and Manual rating: Installation Date: Today s Date: Please circle (1 = no / poor, 2 = fair, 3 = okay, 4 = good, 5 = yes / excellent, N = don t know) The documentation is easy to use N Information is easy to find N The Table of Contents is useful to find data N Information is well organized N Information is clear and easy to understand N Information is complete and accurate N The illustrations are clear and easy to follow N The number of illustrations are adequate N Comments & Suggestions? (please be specific) Customer Feedback Form Page CFF - 1 CFF

98 Sale and Supply Orders: Please circle (1 = no / poor, 2 = fair, 3 = okay, 4 = good, 5 = yes / excellent, N = don t know) Your order was processed quickly N You were treated professionally & with respect N You received what you ordered on time N Sales Suggestions Technical Service / Support (Name of the service organization that you contacted?): Please circle (1 = no / poor, 2 = fair, 3 = okay, 4 = good, 5 = yes / excellent, N = don t know) Your call was processed quickly N Help and advice was professional & accurate N You were not kept on hold (for a long time) N Service / Support Suggestions Your INCON system or product: Please circle (1 = no / poor, 2 = fair, 3 = okay, 4 = good, 5 = yes / excellent, N = don t know) Operates well and as expected N You are pleased with your purchase N You would buy / recommend INCON products N Product Comments & Suggestions Thank you for your help! CFF Page CFF - 2 Tank Sentinel Operator s Guide

99 WARRANTY INCON warrants its products to be free of defects in workmanship for a period of 12 months of operation from the date of installation, or 24 months from the date of shipment, whichever occurs first. Tank Gauge Software, OEM equipment, or non-serialized equipment that is sold by INCON (e.g. TS-M, and TS-MLS) are warranted for 90 days, parts only. During the warranty period, INCON will either replace or repair defective product at no charge. Replaced or repaired products will be under warranty for the remainder of the original warranty. This warranty does not apply to equipment that is damaged by improper installation, improper application, or that is damaged from abuse, lightning, flood or explosion. A Return Material Authorization (RMA) number is required for return of material. RMA numbers are obtained from your: INCON Representative / Distributor, or INCON-Certified Service Agency. INCON Technical Service Department can also help you Call at (800) or visit our web page at for support. NOTE Warranty Disclaimer and Limitation of Liability There are no warranties implied or otherwise that extend beyond those specially stated here in this document. INCON disclaims and excludes all implied warranties including without limitation those pertaining to merchantability and fitness for a particular purpose. INCON disclaims any liability for consequential or incidental damages or breach of any expressed or implied warranty in connection with this product or this manual including without limitation: purchaser s loss of power, loss of stored liquids, or damage to the ground / underground or environment, whether arising under theories of tort, negligence, strict liability, contract or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages or a limitation on the duration of implied warranties, so the limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and other rights which vary from region to region. After installation, make sure to sign the completed Warranty Registration form and return it to INCON. This form validates the express warranty stated here! Tank Sentinel Operator s Guide

100 PO BOX 638 SACO ME O / voice U S A / Fax Tank Sentinel Operator's Guide