Dolby Conference Phone User s Guide 2.0. Issue 2

Transcription

1 Dolby Conference Phone User s Guide 2.0 Issue 2

2 Corporate Headquarters Dolby Laboratories Licensing Corporation Dolby Laboratories, Inc. 100 Potrero Avenue San Francisco, CA USA Telephone Fax European Licensing Liaison Office Dolby International AB Apollo Building, 3E Herikerbergweg CN Amsterdam Zuidoost The Netherlands Telephone Fax This product is protected by one or more patents in the United States and elsewhere. For more information, including a specific list of patents protecting this product, please visit Dolby, Dolby Voice, and the double D symbol are registered trademarks of Dolby Laboratories. All other trademarks remain the property of their respective owners Dolby Laboratories. All rights reserved. ii Issue 2 S14/27904/28368 Dolby Conference Phone User Guide

3 Table of Contents Chapter 1 Introduction 1.1 What s New in Dolby Conference Phone Software Who Should Read This Guide How This Guide Is Organized Conventions Used in This Guide Related Documents Abbreviations and Definitions...3 Chapter 2 Getting Started with the Dolby Conference Phone 2.1 Dolby Conference Phone Features Dolby Conference Phone Home Screen Understanding Icons Navigating Menus and Entering Data Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice Using Your Dolby Conference Phone as an IP Conference Phone...11 Chapter 3 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice 3.1 Entering the Activation PIN Using BT MeetMe with Dolby Voice as a Participant Joining Conferences Muting Yourself Requesting Operator Assistance Leaving Conferences Using BT MeetMe with Dolby Voice as a Chairperson Setting Up Conferences Managing Participants Managing Conferences Adding Another Participant to Conference Calls Ending Conferences...25 Chapter 4 Using Your Dolby Conference Phone as an IP Conference Phone 4.1 Using Basic Features Placing Calls Answering Calls Muting the Microphone Holding and Resuming Calls Merging and Splitting Calls Transferring Calls Forwarding Calls Using Do Not Disturb Ending Calls...36 Dolby Conference Phone User Guide iii

4 Table of Contents Using the Recent Calls List Managing Contacts...37 Chapter 5 Customizing Your Dolby Conference Phone 5.1 Configuring User Preferences Changing the Backlight Brightness Changing the Time Zone Changing the Time Format Changing the Date Format Clearing User Data Adjusting the Speaker and Ringer Volume...46 Chapter 6 Maintaining and Troubleshooting Your Dolby Conference Phone 6.1 Understanding Error Messages Viewing the Status Menu Upgrading the Software on the Dolby Conference Phone Rebooting the Dolby Conference Phone Running Diagnostic Tests Phone Issues and Solutions Power Issues Hardware Issues IP PBX Calling Issues BT Conferencing Calling Issues Audio Issues Software Update Issues Corporate Directory Issues...53 Chapter 7 Copyright, Safety, and Regulatory Notices End User Licensing Agreement Dolby Conference Phone User Guide iv

5 List of Figures Figure 2-1 Dolby Conference Phone Features...6 Figure 2-2 Dolby Conference Phone Home Screen... 6 Figure 3-1 Activation PIN Entry Screen Figure 3-2 BT MeetMe Conference Passcode Entry Screen Figure 3-3 BT MeetMe Conference Connecting Screen Figure 3-4 Participant Joining Conference Screen Figure 3-5 BT MeetMe Conference Screen Figure 3-6 BT MeetMe Conference Screen Showing All Participants From Participant Phone Figure 3-7 Active Speakers Screen Figure 3-8 BT MeetMe Conference Passcode Entry Screen Figure 3-9 BT MeetMe Conference Connecting Screen Figure 3-10 Chairperson Joining Conference Screen Figure 3-11 BT MeetMe Conference Screen...19 Figure 3-12 BT MeetMe Conference Screen Showing All Participants From Chairperson Phone Figure 3-13 BT MeetMe Participant Actions Screen Figure 3-14 BT MeetMe Manage Conference Screen Figure 3-15 BT MeetMe Conference Screen in Presentation Mode Figure 3-16 Add BT MeetMe Participant Screen Figure 3-17 BT MeetMe Conference Screen with Dial-out Participant Figure 4-1 Active Call Screen Figure 4-2 Onscreen Keypad Figure 4-3 Incoming Call Screen Figure 4-4 Incoming Call While in an Active Call Screen Figure 4-5 Held Call Screen Figure 4-6 One Active Call and One Call on Hold Figure 4-7 Merged Call Screen Figure 4-8 Split Call Screen Figure 4-9 Transfer Screen Figure 4-10 Call Forward Screen Figure 4-11 Call Forward Screen Figure 4-12 Home Screen Showing Call Forwarding Enabled Figure 4-13 Home Screen Showing Do Not Disturb Enabled Figure 4-14 Directory Screen Figure 4-15 Search Criteria Screen Figure 4-16 Edit Contact From Directory Figure 4-17 Edit Contact Screen Figure 5-1 Preferences Screen Figure 5-2 Time Zone Selection Screen Figure 5-3 Date Format Screen Figure 5-4 Clear Personal Data Dolby Conference Phone User Guide v

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7 List of Tables Table 1-1 Abbreviations...3 Table 2-1 Phone Icons...7 Table 2-2 Unselected and Selected Icons...9 Table 2-3 Navigating Menus and Entering Data...9 Table 6-1 Troubleshooting Power Issues...50 Table 6-2 Troubleshooting Hardware Issues...50 Table 6-3 Troubleshooting Calling Issues...51 Table 6-4 Troubleshooting BT Conferencing Calling Issues...52 Table 6-5 Troubleshooting Audio Issues...53 Table 6-6 Troubleshooting Software Update Issues...53 Table 6-7 Troubleshooting Corporate Directory Issues...53 Dolby Conference Phone User Guide vii

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9 Chapter 1 Introduction This guide provides instructions for using the Dolby Conference Phone, as well as descriptions of all available phone features. This guide provides the following information: Introduces you to the phone Shows you how to use the phone with BT MeetMe with Dolby Voice Shows you how to use the phone as a standard IP conference phone Shows you how to customize your phone personal settings Shows you how to troubleshoot common phone issues 1.1 What s New in Dolby Conference Phone Software 2.0 The following features are new or changed in the 2.0 software: New BT Conference screens when a conference starts (see Section and Section 3.3.1) New BT Conference screen headings (see Figure 3 15 and Figure 3 17) Screen timeout when dialing out to participants from BT Conference (see Section 3.3.4) New date formats (see Section 5.1.4) Changes in settings and status menus (see Section 6.1 and Section 6.2) 1.2 Who Should Read This Guide Users should read this guide to learn how to properly use the Dolby Conference Phone. System administrators should also read this guide to familiarize themselves with its basic and advanced features. 1.3 How This Guide Is Organized This guide is organized into seven chapters. The beginning chapters introduce the phone and explain how to use the basic features. Later chapters describe advanced phone features, how to customize the phone to suit your needs, and how to troubleshoot any issues. This guide also includes legal and compliance information, and the End User Licensing Agreement (EULA). 1.4 Conventions Used in This Guide This guide contains terms, writing conventions, and graphical elements. Familiarizing yourself with these terms, elements, and conventions helps you successfully perform tasks. Dolby Conference Phone User Guide 1

10 Introduction Terms and Writing Conventions The following terms and writing conventions are used in this guide: The phone: This term refers to the Dolby Conference Phone. Tap: This term refers to touching an item on the screen with your finger and then lifting your finger. Press: This action refers to depressing a key or pressing a screen item for a second or two. Press and hold: When you press and hold a screen item, you need to touch the screen for a second or two before lifting your finger. Tap submenus: This convention describes how to access submenus. If the instructions indicate to tap Settings > Preferences > Clear Personal Data, tap the Settings submenu, tap the Preferences submenu, and then tap the Clear Personal Data submenu. Select: Selecting an item on the screen refers to tapping the item so that another screen opens. Scroll: This action describes how to view lists that appear on more than one screen. To scroll through items or lists, touch the screen, and then drag your finger up, down, left, or right. To stop scrolling, stop the dragging motion. Swipe: This action moves a list of items up, down, left, or right. When you want to scroll quickly, swipe your finger across the screen, either up, down, left, or right. To stop your screen from scrolling, press your finger anywhere on the screen. Touching the screen while it scrolls does not select anything. Button: This term refers to any physical button on the phone console. Phone buttons include microphone mute and volume up and down. Held call: This term describes any call that is held. Audio for held calls cannot be heard in both transmit and receive directions. Active call: This term refers to any call, including conference calls, you are currently in. An active call has audio associated with it. Action button: This term describes the touchable area that designates the action you can perform on the selected object. Onscreen keyboard: This term refers to the QWERTY keyboard that displays on the screen, allowing you to enter uppercase and lowercase characters, numbers, and special characters. Onscreen keypad: This term refers to the keypad all number keys, the asterisk (*), and the number sign (#) that displays on the screen, allowing you to enter passcodes or phone numbers. 1.5 Related Documents For additional information about the Dolby Conference Phone, see the following documents: Dolby Conference Phone Quick Start Guide: This guide describes the contents of the phone package, how to assemble the phone, and how to connect the phone to the network. The quick start guide is included in the phone package. It is also available from the Dolby Conference Phone support pages. Dolby Conference Phone Administrators Guide: This guide describes how to install, provision, and administer the Dolby Conference Phone. 2 Dolby Conference Phone User Guide

11 Abbreviations and Definitions 1.6 Abbreviations and Definitions Table 1 1 lists abbreviations used in this guide. Table 1-1 Abbreviations Abbreviation DNS DTMF IP LDAP PoE URL Description Domain Name System Dual tone multifrequency Internet Protocol Lightweight Directory Access Protocol Power over Ethernet Uniform Resource Locator Dolby Conference Phone User Guide 3

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13 Chapter 2 Getting Started with the Dolby Conference Phone The Dolby Conference Phone is an innovative device that brings the Dolby Voice experience to the meeting room. It dramatically improves meetings by letting everyone understand what is being said, easily determine who is speaking, and participate as if they were all in the same room. Some of the key features of the phone include: Extraordinary audio performance One touch access to BT MeetMe with Dolby Voice service and telephony features Integration with the Cisco Unified Communications Manager Built in voice bridge for multiple participant conferences in standard IP telephony mode pixel graphical color capacitive touch screen featuring single touch and swipe support Visual LED indicator (blue, green, and red) Before you use your phone, take a few moments to become familiar with its features and user interface. This chapter details phone components, the screen layout of your phone, and how to use the phone touch screen. Topics in this chapter include: Dolby Conference Phone Features Understanding Icons Navigating Menus and Entering Data Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice Using Your Dolby Conference Phone as an IP Conference Phone Note: As you read this guide, keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may operate differently on your phone. The figures in this guide may not directly reflect what displays or is available on your phone screen. 2.1 Dolby Conference Phone Features Figure 2 1 shows the primary hardware features of your phone. Dolby Conference Phone User Guide 5

14 Getting Started with the Dolby Conference Phone Figure 2-1 Dolby Conference Phone Features The following list describes the important phone features: LED halo: Visual indicator with the following meanings: Blue indicates an active call connection to BT MeetMe with Dolby Voice conferencing service. Green indicates an active call connection to an IP PBX call. Red indicates that you are muted. Mute: Mutes local audio during calls and conferences. The LED halo is red. Volume up and down keys: Adjust the volume of the speaker and the ringer. Touch screen: The screen is touch sensitive. Tap to select and highlight screen items. To scroll, touch the screen and swipe your finger up, down, right, or left. Microphones: The microphones provide 360 and 20 ft (6.1 m) coverage. Speaker: Provides ringer and phone audio output. 2.2 Dolby Conference Phone Home Screen When the Dolby Conference Phone is idle not in an active call or conference the home screen displays. The following figure shows a sample home screen. Figure 2-2 Dolby Conference Phone Home Screen 6 Dolby Conference Phone User Guide

15 Understanding Icons 2.3 Understanding Icons Table 2 1 shows icons that display on the phone touch screen. Table 2-1 Phone Icons Icon Place a call Description Cannot place a call at this time Start or join a BT MeetMe with Dolby Voice conference Place an IP PBX call Start or Join BT MeetMe with Dolby Voice conference Dial a number Place another call Enter BT MeetMe conference passcode Active call Hold call Recent calls list Dolby Conference Phone User Guide 7

16 Getting Started with the Dolby Conference Phone Table 2-1 Phone Icons (continued) Icon Description Placed call Received call Missed call Transfer call Merge calls Split calls End call End active call, and answer incoming call Hold active call, and answer incoming call Contact and/or corporate directory Warning Phone settings 8 Dolby Conference Phone User Guide

17 Navigating Menus and Entering Data Table 2 2 shows the difference between unselected and selected icons on the phone touch screen. Table 2-2 Icon Unselected and Selected Icons Unselected icon Description Selected icon 2.4 Navigating Menus and Entering Data Table 2 3 describes how to navigate your phone screen, select and highlight options, and enter data. Table 2-3 Navigating Menus and Entering Data Icon/Action Task Tap to return to the home screen. Tap to return to the previous screen in the Settings menu. Tap the touch screen. Swipe the touch screen to the left. Swipe the touch screen up or down. Tap the text entry box. Select a menu item, contact, or action. Access icons to add or delete contacts in directories or recent calls list. Scroll through a list. Enter text. Add a local contact. Edit a local contact. Delete a local contact. Save entered data or cconfirm action. Cancel text entry or exit screen with no changes. Dolby Conference Phone User Guide 9

18 Getting Started with the Dolby Conference Phone Table 2-3 Navigating Menus and Entering Data (continued) Icon/Action Task Switch to numbers and special characters. Switch back to lowercase characters. Switch between uppercase and lowercase characters and more special characters. Enter a space. Delete characters, tap or hold. Leave onscreen keyboard. 2.5 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice When you see on the phone home screen, you are able to: Perform the following tasks as a meeting participant: Join a conference Mute and unmute yourself Leave a conference Perform the following tasks as a chairperson: Set up a conference Manage conferences Add another participant to a BT conference call Set another participant as the chairperson End a conference For instructions on how to perform these tasks, see Chapter Dolby Conference Phone User Guide

19 Using Your Dolby Conference Phone as an IP Conference Phone 2.6 Using Your Dolby Conference Phone as an IP Conference Phone When you see on the phone home screen, you are able to: Place a call to a contact reachable by the IP PBX Forward and transfer calls to another contact in your organization Merge calls to create a conference call Manage the local and corporate contact directories Manage the recent calls list if enabled For instructions on how to perform these tasks, see Chapter 4. Dolby Conference Phone User Guide 11

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21 Chapter 3 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice This chapter provides instructions on how to use your Dolby Conference Phone with BT MeetMe with Dolby Voice conferencing. Topics in this chapter include: Entering the Activation PIN Using BT MeetMe with Dolby Voice as a Participant Using BT MeetMe with Dolby Voice as a Chairperson 3.1 Entering the Activation PIN If you enter a chairperson or participant passcode and the phone is not activated with BT MeetMe with Dolby Voice, you are prompted to enter the activation PIN. Contact your system administrator for this PIN. To enter the activation PIN: 1. Tap. The activation PIN entry screen displays. Figure 3-1 Activation PIN Entry Screen 2. Enter the PIN, and tap. Registering... displays while the registration process is proceeding. Dolby Conference Phone User Guide 13

22 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice Registration successful! displays once activation is complete (typically, after one to five seconds). If you enter an incorrect activation PIN, you are prompted to try again. If you feel the activation PIN is correct, contact your system administrator. For troubleshooting issues, see Section You can now start or join BT MeetMe with Dolby Voice conferences. 3.2 Using BT MeetMe with Dolby Voice as a Participant If the Dolby Conference Phone is registered and activated, you can use BT MeetMe with Dolby Voice as a participant. If the phone is not activated, you must enter the activation PIN and wait for the activation message to display (see Section 3.1). Topics in this section include: Joining Conferences Muting Yourself Requesting Operator Assistance Leaving Conferences Joining Conferences Note: If you have been muted by the chairperson, and then the chairperson leaves the conference, you cannot unmute yourself. Contact the chairperson so they can rejoin the meeting and unmute the meeting or the participant in question. You can easily join a BT MeetMe conference from your Dolby Conference Phone. To join a BT MeetMe conference: 1. Tap. The BT MeetMe conference passcode entry screen displays. 2. Tap in the participant passcode on the onscreen keypad. 14 Dolby Conference Phone User Guide

23 Using BT MeetMe with Dolby Voice as a Participant Figure 3-2 BT MeetMe Conference Passcode Entry Screen 3. Tap. The conference connecting screen may display for one second. Figure 3-3 BT MeetMe Conference Connecting Screen Then the joining conference screen displays. The chairperson name the conference host is shown in the following figure. Figure 3-4 Participant Joining Conference Screen Dolby Conference Phone User Guide 15

24 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice Finally the active BT MeetMe conference screen displays. The following figure shows a sample conference screen. Your name appears on this screen, shown here as Tom Davis. Figure 3-5 BT MeetMe Conference Screen The chairperson and the other participants, who join the conference, also display on this screen as shown in the following figure. The chairperson displays second and the other participants display in the order they join the conference. Figure 3-6 BT MeetMe Conference Screen Showing All Participants From Participant Phone If you enter an incorrect passcode, you are prompted to try again. If you feel the passcode is correct, contact your system administrator. For troubleshooting issues, see Section If you are the only participant in the conference for a certain period of time, you are prompted to extend the conference. If you do not answer Yes or No within one minute, the conference is ended. Showing Active Speakers At certain times during the conference when there is no activity on the BT MeetMe conference screen for 10 seconds, the active speakers screen displays (see Figure 3 7). Between one and four participants display while they are speaking. Participants are added when they speak and are dropped if they does not speak for one minute. 16 Dolby Conference Phone User Guide

25 Using BT MeetMe with Dolby Voice as a Participant Figure 3-7 Active Speakers Screen You can return to the BT MeetMe conference screen by tapping anywhere on the active speakers screen Muting Yourself Mute the microphone press so other parties cannot hear you. You can still hear all other parties when you mute the microphone. The LED halo is red when activated. To disable mute, press again Requesting Operator Assistance If you are having issues with conference call, you can request operator assistance. To request operator assistance: 1. From the BT MeetMe conference screen, tap. 2. Tap. The BT MeetMe conference screen displays again and you can still hear the other participants and can still speak with them. When the operator connects, only you will hear and speak with the operator. The operator will return you to the conference when finished Leaving Conferences To leave the conference, tap. Dolby Conference Phone User Guide 17

26 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice 3.3 Using BT MeetMe with Dolby Voice as a Chairperson If the Dolby Conference Phone is registered and activated, you can use BT MeetMe with Dolby Voice as a chairperson. If the phone is not activated, you must enter the activation PIN and wait for the activation message to display (see Section 3.1). Topics in this section include: Setting Up Conferences Managing Participants Managing Conferences Adding Another Participant to Conference Calls Ending Conferences Caution: Do not store your BT MeetMe with Dolby Voice chairperson meeting code in the contact directory (Adding Contacts to Your Contact Directory). This is a breach of security Setting Up Conferences You can set up conferences from: Conference rooms Executive offices You can easily start a BT MeetMe conference from your Dolby Conference Phone. To start a BT MeetMe conference: 1. Tap. The BT MeetMe conference passcode entry screen displays. 2. Tap in the chairperson passcode on the onscreen keypad. Figure 3-8 BT MeetMe Conference Passcode Entry Screen 18 Dolby Conference Phone User Guide

27 Using BT MeetMe with Dolby Voice as a Chairperson 3. Tap. The conference connecting screen may display for one second. Figure 3-9 BT MeetMe Conference Connecting Screen Then the joining conference screen displays. The chairperson name your name is shown in the following figure. Figure 3-10 Chairperson Joining Conference Screen Finally the active BT MeetMe conference screen displays. The following figure shows a sample conference screen. You are shown as the chairperson (shown at the top of the list as you joined the conference first). Figure 3-11 BT MeetMe Conference Screen Dolby Conference Phone User Guide 19

28 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice Other participants who join the conference display on this screen in the order they join the conference as shown in the following figure. Figure 3-12 BT MeetMe Conference Screen Showing All Participants From Chairperson Phone If you enter an incorrect passcode, you are prompted to try again. If you feel the passcode is correct, contact your system administrator. For troubleshooting issues, see Section If you are the only participant in the conference for a certain period of time, you are prompted to extend the conference. If you do not answer Yes or No within one minute, the conference is ended. The active speakers screen displays as described in Showing Active Speakers Managing Participants You can manage participants from the BT MeetMe conference screen as shown in Figure Topics in this section include: Muting a Participant Ejecting a Participant Muting a Participant You can mute participants individually. To mute all participants, see Muting All Participants. Note: If you have muted any participants and you are about to leave the conference, you should unmute those participants; otherwise, they will be left in that state after you leave. To mute a single participant: 1. From the BT MeetMe conference screen (see Figure 3 12), tap adjacent to the participant that you want to mute. The BT MeetMe Participant actions screen displays. 20 Dolby Conference Phone User Guide

29 Using BT MeetMe with Dolby Voice as a Chairperson Figure 3-13 BT MeetMe Participant Actions Screen 2. Tap. An announcement plays at the participant s phone and a red microphone icon displays. The microphone icon changes to red on the chairperson s phone. When you unmute the participant, an announcement plays at the participantʹs phone and the red microphone icon disappears. Ejecting a Participant You can remove a participant from a BT MeetMe conference. To eject a participant: 1. From the BT MeetMe conference screen (see Figure 3 12), tap adjacent to the participant that you want to eject. The BT MeetMe Participant actions screen displays (see Figure 3 13). 2. Tap. The participant is removed from the BT MeetMe conference. No announcement plays on the participant s phone Managing Conferences You can make changes to conferences from the BT MeetMe manage conference screen, shown in Figure Dolby Conference Phone User Guide 21

30 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice Figure 3-14 BT MeetMe Manage Conference Screen Topics in this section include: Muting All Participants Playing Roll Call Locking Conferences Enabling Do Not Disturb Recording Audio Requesting Operator Assistance Muting All Participants You can mute all participants together. Note: If you have muted any participants and you are about to leave the conference, you should unmute those participants; otherwise, they will be left in that state after you leave. To mute all participants at once: 1. From the BT MeetMe conference screen, tap. The BT MeetMe manage conference screen displays (see Figure 3 12). 2. From the BT MeetMe manage conference screen, tap. An announcement about presentation mode is played at all participant phones. On the BT MeetMe conference screen, all microphone icons change to red on the chairperson s phone, as shown in the following figure. 22 Dolby Conference Phone User Guide

31 Using BT MeetMe with Dolby Voice as a Chairperson Figure 3-15 BT MeetMe Conference Screen in Presentation Mode Playing Roll Call You can play a recording of all participants names. To play the roll call: 1. From the BT MeetMe conference screen, tap. The BT MeetMe manage conference screen displays (see Figure 3 12). 2. Tap The recording is played to all participants. Locking Conferences You can lock a conference so no more people will be allowed to join. To lock a conference: 1. From the BT MeetMe conference screen, tap. The BT MeetMe Manage conference screen displays (see Figure 3 12). 2. Change lock conference Off/On to On. An announcement about the conference being locked plays to all participants. Any participant who tries to join a locked conference will hear an announcement to that effect, and then the call will end. Enabling Do Not Disturb While you are the chairperson on a BT MeetMe conference, you can, by default, answer any incoming IP PBX call. However, once you enable do not disturb, you won t receive any such calls. Dolby Conference Phone User Guide 23

32 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice To enable do not disturb: 1. From the BT MeetMe conference screen, tap. The BT MeetMe Manage conference screen displays (see Figure 3 12). 2. Change do not disturb Off/On to On. Recording Audio While you are the chairperson on a BT MeetMe conference, you can record the conference. To record the conference audio: 1. From the BT MeetMe conference screen, tap. The BT MeetMe Manage conference screen displays (see Figure 3 12). 2. Change audio recording Off/On to On. An announcement about the conference being recorded plays to all participants. Once you changes audio recording Off/On to Off, an announcement about the conference not being recorded plays to all participants. Requesting Operator Assistance If you are having issues with conference call, you can request operator assistance. To request operator assistance: 1. From the BT MeetMe conference screen, tap. 2. Tap. The BT MeetMe conference screen displays again and you can still hear the other participants and can still speak with them. When the operator connects, only you will hear and speak with the operator. The operator will return you to the conference when finished Adding Another Participant to Conference Calls You can add another participant to the conference by placing a call directly to their phone. You must dial their complete phone number, including an international area code. They will be added to the BT MeetMe conference screen, where you can manage them like the other participants. 24 Dolby Conference Phone User Guide

33 Using BT MeetMe with Dolby Voice as a Chairperson To add another participant: 1. From the BT MeetMe conference screen, tap. The add BT MeetMe participant screen displays. Figure 3-16 Add BT MeetMe Participant Screen 2. Enter the phone number including the area code. The dialing out to participant message displays. Tap times out after five seconds. to confirm. The message Note: The first time you add a participant you are asked to enter the participant passcode (for an extra level of security). The participant is added to the BT MeetMe conference screen. Figure 3-17 BT MeetMe Conference Screen with Dial-out Participant Ending Conferences Topics in this section include: Stopping Conferences Leaving Conferences Dolby Conference Phone User Guide 25

34 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice Stopping Conferences When you can stop the conference, the conference stops for all participants. To stop a conference: 1. From the BT MeetMe conference screen, tap. 2. From the end call screen, tap. Leaving Conferences When you leave the conference, the conference continues for the other participants. Remember to unmute all participants before you leave (or they will be left in that state), or set another participant as the chairperson before you leave. To leave a conference: 1. From the BT MeetMe conference screen, tap. 2. From the end call screen, tap. 26 Dolby Conference Phone User Guide

35 Chapter 4 Using Your Dolby Conference Phone as an IP Conference Phone This chapter provides instructions on how to use your Dolby Conference Phone as a standard IP conference phone. For example, you can place and answer calls, put calls on hold, forward or transfer calls, enable the do not disturb feature, and set up a conference call by merging an active call and a call on hold together. Topics in this chapter include: Using Basic Features: Placing, answering, holding, and merging calls, and viewing the recent call list Managing Contacts: Managing your contacts and placing calls from your directories 4.1 Using Basic Features Now that you are familiar with your phone user interface, you are ready to perform basic phone tasks that you can use on a daily basis. Only one active call the call that has audio associated with it can be in progress at any given time. In addition to the active call, your phone may have one other call that is either held, or in an incoming or ringing state. The following figure shows an active call to extension 3100 that has lasted 17 minutes and seven seconds so far. Figure 4-1 Active Call Screen Topics in this section include: Placing Calls Answering Calls Dolby Conference Phone User Guide 27

36 Using Your Dolby Conference Phone as an IP Conference Phone Muting the Microphone Holding and Resuming Calls Merging and Splitting Calls Transferring Calls Forwarding Calls Using Do Not Disturb Ending Calls Using the Recent Calls List Placing Calls You can place calls in two ways. First, tap. To place a call manually, tap the appropriate digits on the onscreen keypad, and then tap. See Calling from the Keypad. To place a call automatically, tap the recent calls icon or directory icon. For more information on calling from the recent calls list, see Section For more information on calling from the directory, see Placing Calls to Contacts from Directories. You are allowed a maximum of two active calls at a time. Calling from the Keypad You can place a call by tapping the appropriate digits on the onscreen keypad. To place a call from the keypad: 1. From the home screen, tap. 2. Tap the appropriate digits on the onscreen keypad. Figure 4-2 Onscreen Keypad 28 Dolby Conference Phone User Guide

37 Using Basic Features 3. Tap. The active call screen displays. See Figure 4 1. Note: Your system administrator can set up your phone to automatically place a call after you enter a certain number of digits. If the phone does not automatically place the call when you finish entering all digits, you can explicitly tap the phone icon. If the call is placed before you enter all digits, or not placed automatically when you have finished entering all digits, contact your system administrator Answering Calls All incoming calls display in an incoming call screen. If the call is from a contact in your contact directory, their name displays; otherwise, only the phone number displays, as shown in the following figure. Figure 4-3 Incoming Call Screen If you are in an active call and an incoming call arrives, a call waiting tone beeps, and the incoming call screen displays, as shown in the following figure. Figure 4-4 Incoming Call While in an Active Call Screen To forward calls, see Section Dolby Conference Phone User Guide 29

38 Using Your Dolby Conference Phone as an IP Conference Phone To prevent your phone from ringing, enable the do not disturb feature (see Section 4.1.8). To answer a call when you are not in an active call: Tap. The LED halo turns green once the call is active. To reject an incoming call: Tap. To answer a call when you are not in an active call: If you want to put the active call on hold and answer the incoming call, tap. If you want to end the active call and answer the incoming call, tap. Note: If you are in an active call and an incoming call arrives, the automatic answer feature is ignored. Using Automatic Answer Your system administrator may set up your phone to automatically answer incoming calls. You will hear one ring before the call is answered. The microphone is automatically muted for all automatically answered calls. To unmute so others can hear you, press. You can also set up your phone to automatically answer incoming calls. To enable automatic answer: From the home screen, tap and change the automatic answer Off/On to On Muting the Microphone Mute the microphone press so other parties cannot hear you. You can still hear all other parties when you mute the microphone. The LED halo shows red. To disable mute, press again. 30 Dolby Conference Phone User Guide

39 Using Basic Features Holding and Resuming Calls You can place any active call on hold. You can resume any held call. To hold a call: During an active call, tap. The held call displays, as shown in the following figure. The LED halo flashes red. Figure 4-5 Held Call Screen To resume a call on hold: Tap. The LED halo returns to green Merging and Splitting Calls You can set up a conference by merging two calls together one active call and one call on hold as shown in the following figure. Figure 4-6 One Active Call and One Call on Hold Dolby Conference Phone User Guide 31

40 Using Your Dolby Conference Phone as an IP Conference Phone To merge two calls (one active and one on hold): Tap. The two calls are merged, and the screen displays, as shown in the following figure. No additional calls can be made. Figure 4-7 Merged Call Screen To split a conference into two calls: Tap. The calls are split, with both calls on hold. For example, Figure 4 8 shows what displays if you look at call A (Sarah Chu). Figure 4-8 Split Call Screen Tap or and then to resume the call that you want continue. The other call remains on hold until you resume or end it. 32 Dolby Conference Phone User Guide

41 Using Basic Features Transferring Calls When you transfer a call to another person, tap, and you automatically transfer the call without talking to the other person. This is called a blind transfer. To perform a blind transfer: 1. During a call, tap. The call is not held. 2. On the onscreen keypad screen, enter the number of the person to whom you want to transfer the call and tap. Figure 4-9 Transfer Screen The transfer completes without you speaking with the person on the other end. The home screen displays Forwarding Calls You can set up your phone to forward all incoming calls to another person, known as static forwarding, or you can forward a call as your phone rings, known as dynamic forwarding. Your phone will forward calls even if you enable the do not disturb feature. Note: Configuration changes made by the system administrator have a higher priority than changes you make through the user interface of the phone. Any change you make to the forwarding feature may be overridden if the phone reboots. Contact the system administrator if this occurs. Forwarding All Incoming Calls You can set up your phone to forward all incoming calls to another number. Dolby Conference Phone User Guide 33

42 Using Your Dolby Conference Phone as an IP Conference Phone To forward calls to another number: 1. From the home screen, tap, then tap Forward. Figure 4-10 Call Forward Screen 2. Select the forwarding type you want. The options are: All Calls: Forward all incoming calls. No Answer: Forward all unanswered incoming calls. Busy: Forward all incoming calls if you are already in a call (either an IP PBX call or a BT MeetMe with Dolby Voice call). 3. Enter the appropriate forwarding contact number on the onscreen keypad, and tap Done. The following figure shows how to forward all calls to extension Figure 4-11 Call Forward Screen 4. Tap. Call Forward On now displays on the home screen alternating with the time and date. 34 Dolby Conference Phone User Guide

43 Using Basic Features Figure 4-12 Home Screen Showing Call Forwarding Enabled To turn call forward calls off: 1. From the home screen, tap, then tap Forward. 2. Delete the appropriate forwarding contact number, and tap Done. 3. Tap. Only the time and date displays on the home screen Using Do Not Disturb Enabling do not disturb stops your phone from ringing. All calls you receive while do not disturb is enabled are logged to your recent calls list. When you enable do not disturb: Do Not Disturb displays on the home screen alternating with the time and date, as shown in the following figure. Figure 4-13 Home Screen Showing Do Not Disturb Enabled If you also chose to forward your calls to another number, Do Not Disturb displays before Call Forward On. Dolby Conference Phone User Guide 35

44 Using Your Dolby Conference Phone as an IP Conference Phone To enable do not disturb: From the home screen, tap and change do not disturb Off/On to On. To disable do not disturb: From the home screen, tap and change do not disturb Off/On to Off Ending Calls To end an active call, tap. The LED halo goes off once the call ends. Note: You cannot end a held call until you resume the call. To end a held call, scroll to the held call, tap, and then tap. For more information on held calls, see Section Using the Recent Calls List Your phone maintains a recent calls list a list of missed, received, and placed calls that holds up to 100 entries. By default, you can see this list; your system administrator, however, can disable its appearance. Note: BT MeetMe with Dolby Voice conference calls are not added to the recent calls list. From the recent calls list, you can: View calls. By default, the list displays all call types (missed, placed, and received), with the most recent call displaying first. Tap a contact to automatically call the person. A count of missed calls displays on the home screen. Once you view the recent calls list, the count is reset. If display of the list is disabled, the count is also disabled. Icons displayed next to a call in the list indicate the call type: Placed calls Received calls 36 Dolby Conference Phone User Guide

45 Managing Contacts Missed calls To view the recent calls list: From the home screen, tap, and then tap. To delete certain calls from the recent calls list: 1. From the recent call list, scroll through the list to find the desired entry. 2. Tap the entry, and swipe to the left. 3. Tap garbage pail icon ( ). A confirmation message displays, confirming that you want to delete the contact. Tap to confirm deletion. To clear out the entire recent calls list as well as all other local data, see Section To automatically place a call: From the recent call list, scroll through the list to find the desired entry, and then tap the entry. Note: If your phone is no longer registered with the IP PBX, your call will not complete. The following message displays: The IP PBX service is not available. Try again later. Note: If you are already in a conference call, your call will not complete. You are allowed a maximum of two active calls at a time. 4.2 Managing Contacts You can store 100 contacts in your phone contact directory. You can dial and search for contacts in this directory. You may be able to add, edit, and delete contacts. If your system administrator set up corporate directory access on your phone, you may also have read access to portions of your company s corporate directory. You can search for contacts in the corporate directory and add them to your contact directory. Topics in this section include: Viewing Your Contact Directory Accessing Your Corporate Directory Adding Contacts to Your Contact Directory Searching for Contacts Editing Contacts in Your Contact Directory Deleting Contacts from Your Contact Directory Placing Calls to Contacts from Directories Dolby Conference Phone User Guide 37

46 Using Your Dolby Conference Phone as an IP Conference Phone Viewing Your Contact Directory From your local contact directory, you can view contact information, search for other contacts in your organization, and dial contacts. To view the contact directory: From the home screen, tap. Figure 4-14 Directory Screen From your contact directory, scroll to view contacts or enter search criteria to find one. The search results will include a search through your organization s corporate directory and are sorted by last name. A message displays if there are no local contacts or no local search results that match your criteria. Accessing Your Corporate Directory You can confirm that your system administrator set up corporate directory access on your phone by checking its connection status. To check the LDAP server status: From the home screen, tap > > Status > Network > Directory Server, and verify that the status is Configured. Any directory search will now search through the corporate directory as well as the contact directory. Note: Each time you return to the directory, only the local contacts display. 38 Dolby Conference Phone User Guide

47 Managing Contacts Adding Contacts to Your Contact Directory You can add contacts to the contact directory in the following ways: Adding Contacts Manually Adding Contacts from the Recent Calls List Adding Contacts from Your Corporate Directory Adding Contacts Manually You can add contacts to the contact directory. Caution: Do not store the BT MeetMe with Dolby Voice chairperson meeting code (described in Section 3.3) in the contact directory. This is a breach of security. To add a contact manually: 1. From the home screen, tap. The directories screen displays, as shown in Figure Tap the add icon. 3. From the add contact screen, enter the contact information on the onscreen keypad: a. For First Name, enter the contact s first name. b. Tap Last Name, and enter the contact s last name. c. Tap Contact Number, and enter the contact s phone number. d. Tap. Adding Contacts from the Recent Calls List You can save call information from the recent calls list to your contact directory. To add a contact from the recent calls list: 1. From the home screen, tap, and then tap 2. Scroll through the list to find the desired entry. 3. Tap the entry, and swipe to the left. 4. Tap. Dolby Conference Phone User Guide 39

48 Using Your Dolby Conference Phone as an IP Conference Phone Only the first name, last name, and phone number are saved. Adding Contacts from Your Corporate Directory You can save corporate directory contacts locally. To add a contact from the corporate directory: 1. From the home screen, tap. 2. Scroll through the list or search to find the desired entry. 3. Tap the contact, and swipe to the left. 4. Tap. Only the first name, last name, and phone number are saved. Searching for Contacts When searching for contacts, both your contact directory and your corporate directory are searched. To search for a contact: 1. From the home screen, tap. The directories screen displays, as shown in Figure Tap the search box. 3. Using the onscreen keyboard, enter your search criteria, and tap Search. Figure 4-15 Search Criteria Screen 40 Dolby Conference Phone User Guide

49 Managing Contacts Up to 100 entries display on the screen, sorted by last name. If an entry exists in both directories, it is presented only once. Note: Local contacts that fit the search criteria appear at the bottom of the search results. Editing Contacts in Your Contact Directory You can update information for local contacts. To edit a contact: 1. From the home screen, tap. 2. Scroll through the list to find the desired entry, or search as described in Searching for Contacts. 3. Tap the contact and swipe to the left. The following figure shows that the entry for DonBlue will be edited. Figure 4-16 Edit Contact From Directory The Edit Contact screen displays, as shown in the following figure. Figure 4-17 Edit Contact Screen 4. Edit the desired contact information. 5. Tap. Deleting Contacts from Your Contact Directory You can delete contacts in your contact directory. Dolby Conference Phone User Guide 41

50 Using Your Dolby Conference Phone as an IP Conference Phone To delete a contact: 1. To find the desired contact, follow the instructions in Editing Contacts in Your Contact Directory. 2. Tap. A confirmation message displays, confirming that you want to delete the contact. Tap to confirm deletion. Placing Calls to Contacts from Directories You can place calls to contacts from your contact directory or from your corporate directory. To place a call to a contact in your contact or corporate directory: 1. From the home screen, tap. 2. Scroll through the list to find the desired entry, or search as described in Searching for Contacts. 3. Tap the contact. A call is placed to the contact. Note: If your phone is no longer registered with the IP PBX, your call will not complete. The following message displays: The IP PBX service is not available. Try again later. Note: If you are already in a conference call, your call will not complete. You are allowed a maximum of two active calls at a time. 42 Dolby Conference Phone User Guide

51 Chapter 5 Customizing Your Dolby Conference Phone You can customize your Dolby Conference Phone by adjusting certain settings (including backlight brightness, time format, and date format) so that it is unique to you. This chapter shows you how to customize your Dolby Conference Phone. Topics include: Configuring User Preferences Adjusting the Speaker and Ringer Volume 5.1 Configuring User Preferences To configure the user preferences on the phone, tap screen, and then select what you want to customize. > Preferences on the home Figure 5-1 Preferences Screen Topics in this section include: Changing the Backlight Brightness Changing the Time Zone Changing the Time Format Changing the Date Format Clearing User Data Changing the Backlight Brightness You can adjust the backlight brightness of your phone. The brightness level is normally set at 80% of the maximum level. Dolby Conference Phone User Guide 43

52 Customizing Your Dolby Conference Phone The backlight turns on automatically with any phone activity (for example, an incoming call or tapping the screen to place a call). The backlight lowers to a 20% level automatically when the phone is not in an active call and has been idle for more than 30 seconds. Any change you make to this setting is persistent. (That is, it remains even if the phone reboots or the software upgrades.) To change the displayed brightness: 1. On the home screen, tap > Preferences. The preferences screen displays. See Figure Swipe the slider control left or right to set the brightness. There is no confirmation for the brightness level change Changing the Time Zone You can set the time zone where your phone is located. By default, GMT is selected. To change the time zone: 1. On the home screen, tap > Preferences. The preferences screen displays. See Figure Tap Time zone. The Select time zone screen displays. Figure 5-2 Time Zone Selection Screen 3. Scroll to the desired time zone, and tap it. The preferences screen displays, showing the time zone change Changing the Time Format You can set the time format on your phone. You can select either a 12 or 24 hour clock. 44 Dolby Conference Phone User Guide

53 Configuring User Preferences To change the time format: 1. On the home screen, tap > Preferences. The preferences screen displays. See Figure Tap Time Format. The time format selection screen displays. 3. Tap the desired time format. The preferences screen displays, showing the time format change Changing the Date Format You can set the date format on your phone. To change the date format: 1. On the home screen, tap > Preferences. The preferences screen displays. See Figure Tap Date Format. The date format selection screen displays. Figure 5-3 Date Format Screen 3. Tap the desired date format. The preferences screen displays, showing the date format change Clearing User Data If you were given a phone that was previously used by someone else, you can clear out their personal user data (namely, the recent calls list, the local contact directory, and any user preferences, such as do not disturb and call forward). Dolby Conference Phone User Guide 45

54 Customizing Your Dolby Conference Phone To clear out the user data: 1. On the home screen, tap > Preferences. The preferences screen displays. See Figure Tap Clear Personal Data. The clear personal data screen displays, as shown in the following figure. Figure 5-4 Clear Personal Data 3. Select Clear Recent Calls, Clear Local Contacts, and/or Clear User Preferences. 4. Tap to clear the personal data. 5.2 Adjusting the Speaker and Ringer Volume To change the volume of what you hear during a call, press or. Any changes that you make will persist across all calls. To change the volume of the incoming call ring tone, press or while your phone is idle or ringing. Press or above the touch screen, and then use the touch screen for a finer granularity. 46 Dolby Conference Phone User Guide

55 Chapter 6 Maintaining and Troubleshooting Your Dolby Conference Phone This chapter contains information to help you maintain your Dolby Conference Phone and solve any issues you might encounter when you use it. If your Dolby Conference Phone is unable to perform certain tasks, a warning icon displays on the screen. To solve certain issues, your administrator may need to reboot your phone or you may be asked to test phone hardware. This chapter includes information on: Understanding Error Messages Viewing the Status Menu Upgrading the Software on the Dolby Conference Phone Rebooting the Dolby Conference Phone Running Diagnostic Tests This chapter also addresses phone issues, likely causes, and corrective actions. See Section 6.6. For support or service, contact your system administrator. 6.1 Understanding Error Messages When your phone is unable to perform certain tasks, a warning icon,, displays in the status bar. The warning icon lets you know that your phone has one or more important issues. You can view more about the issues from the Status screen by tapping the warning icon. Contact your system administrator with the following information: Error message text The connection shown as red on the Status screen if appropriate Your phone IP address, the address of the provisioning server, the connectivity status of the LDAP server, the connectivity status of the BT Conferencing server, and statistics on packets sent and received since last boot. Tap >, and then Dolby Conference Phone User Guide 47

56 Maintaining and Troubleshooting Your Dolby Conference Phone About > Status > IP Network or Call server or Directory server or Conference registration. Your phone MAC address, the phone serial number, the software version, the DSP version, the hardware part number, and the name of the configuration files in use. Tap >, and then About > General. A description of the issue being experienced that includes: Any observed symptoms Any obvious triggers (what were you doing right before the error message displayed) If the issue was reproducible (does it happen every time you perform a certain task or at certain times) How widespread the issue appears to be (just affecting you or are others near you also having this issue) Any other information you have that might assist in understanding the issue 6.2 Viewing the Status Menu Tap on the home screen, and then tap and About > Status to view the status menu. Scroll to one of the status menu items, and tap the desired item. Each of the menu items is explained in this section. On the Status menu, you can see the status or of the connections between the phone and the following: Directory server Call server Conferencing registration Time server Provisioning server IP network 6.3 Upgrading the Software on the Dolby Conference Phone You may be prompted to confirm the software upgrade operation. Tap Update or Skip. If you do not respond within ten seconds, the upgrade goes ahead anyway. The software update will take between 10 and 15 minutes. 48 Dolby Conference Phone User Guide

57 Rebooting the Dolby Conference Phone 6.4 Rebooting the Dolby Conference Phone Your system administrator may ask you to reboot your phone if your phone malfunctions or to assist in troubleshooting. Note: Before you reboot your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without rebooting it. In addition, your administrator may want to troubleshoot your phone before you reboot it. The recent calls list is automatically cleared when you reboot the phone. To reboot the phone: 1. From the home screen, tap and then tap and Reboot Phone. The message Reboot the phone? displays. 2. If you still want to reboot the phone, tap. The reboot process begins. The process ends when the home screen displays. 6.5 Running Diagnostic Tests Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware or check the network connection. You can test the phone microphones, speaker, keys, display, touch screen, and LEDs. You can view the phone communication status with external systems. To test your phone hardware: 1. From the home screen, tap >, and then Status > Diagnostics > Test Hardware. 2. From the test hardware screen, tap one of the following: LED: Test the LED halo on the phone. Keys: Press the three keys, one by one. Display: Test the LCD for faulty pixels. Touch screen: Test the touch screen response area. Audio: Test the speakers and microphone. 3. Follow the instructions on the screen. 6.6 Phone Issues and Solutions This section addresses phone issues, likely causes, and corrective actions. Issues are grouped as follows: Power issues Hardware issues Dolby Conference Phone User Guide 49

58 Maintaining and Troubleshooting Your Dolby Conference Phone IP PBX calling issues BT Conferencing calling issues Audio issues Software update issues Corporate directory issues Power Issues The following table describes possible solutions to power issues. Table 6-1 Troubleshooting Power Issues Issue The phone has power issues, or the phone has no power. Solution Determine if the problem is caused by the phone, the AC outlet, or the Power over Ethernet (PoE) switch. Do one of the following: If using PoE, verify that the port is a PoE port and not just a regular Ethernet port. If using a power injector, verify that the injector is plugged into a functional AC outlet. Verify that no lights illuminate on the unit when it is powered up Hardware Issues The following table describes possible solutions to several hardware issues. Table 6-2 Troubleshooting Hardware Issues Issue Buttons do not work. For example, when the phone is idle, pressing the volume button does not bring up the ringer widget, and you cannot hear the ringer tone. Solution Tap the phone icon on the home screen, and tap the keypad digits on the dialer screen: If you can hear the DTMF tone, then there might be a problem with the hardware. To confirm whether the keys are working, tap > > Diagnostics > Test Hardware > Keys and follow the instructions. If you cannot hear the DTMF tone, log files from your phone will be uploaded to the provisioning server and will assist the system administrator in finding the problem. Contact the system administrator. 50 Dolby Conference Phone User Guide

59 Phone Issues and Solutions Table 6-2 Troubleshooting Hardware Issues (continued) Issue Touch screen is not accurate. For example, when you touch the screen, the coordinates in the software do not compare to where you touched the screen. One or more speakers may not be working. Solution It is possible that the touch screen is not accurately calibrated. Go to > > Diagnostics > Test Hardware > Touch Screen and follow the instructions. Once it is confirmed that the phone touch screen is not accurately calibrated, go to the diagnostics shell and enter system removetouchscreencalibrationdata, then reboot the phone by entering system reboot. This will force the phone to go to a calibration screen to recalibrate. Contact the system administrator. To verify, go to > > Diagnostics > Test One or more microphones may not be working. Hardware > Speaker and follow the instructions. Contact the system administrator. To verify, go to > > Diagnostics > Test Hardware > Microphone and follow the instruction. This test allows testing of one microphone at a time. Contact the system administrator IP PBX Calling Issues The following table describes possible solutions to several IP PBX calling issues. Table 6-3 Troubleshooting Calling Issues Issue You cannot make a call because the phone button is grayed out, and Settings shows a red circle on the Solution It is possible that the phone is not registered to the call home screen. server. Tap to validate whether there is a red You always gets the busy tone after the number is entered. You cannot receive a call. During a call, you cannot hear or be heard by the other end of the call, but the call timer shows an increasing call length. circle adjacent to Call Server. If there is, then the phone is not registered to the call server. Contact your system administrator. Contact your system administrator. Contact your system administrator. Contact your system administrator. Dolby Conference Phone User Guide 51

60 Maintaining and Troubleshooting Your Dolby Conference Phone BT Conferencing Calling Issues The following table describes possible solutions to several BT Conferencing calling issues. Table 6-4 Troubleshooting BT Conferencing Calling Issues Issue You cannot start or join a conference. The message Unable to find meeting displays. You cannot start or join a conference. The message Service unavailable displays. You cannot dial out from a conference. The message Dial out not allowed for this conference or Dial out failed on the call control system displays. The message Eject failed displays after you attempt to remove a participant from a conference. The message Failed to mute users displays after you attempt to mute or unmute a participant in a conference. You cannot enter the activation PIN. One of the following messages displays on the phone: Please enter your Activation PIN. (400) This Activation PIN is not valid with this phone. Please check and re-enter. (401) Our systems cannot locate this phone. Please contact the BT helpdesk number located in your welcome . (404) This Activation PIN has expired. Please contact the BT helpdesk number located in your welcome . (410) DVCP client certificate is invalid. Please contact the BT Helpdesk number located in your welcome . (412) This phone has been deactivated. Please contact the BT Helpdesk number located in your welcome . (423) An error has occurred in this activation. Please contact the BT helpdesk number located in your welcome . (500) Solution The possible reasons for the failure are: You entered the wrong passcode. You entered an address that does not match the passcode. The BT authentication token is invalid. (If you are sure that the passcode was entered correctly, then it is likely an invalid token.) Contact your system administrator. Enter the passcode again. If the error message still displays, contact your system administrator. You tried to dial out to another participant and were unsuccessful. Contact your system administrator. Contact your system administrator. Contact your system administrator. Contact your system administrator. 52 Dolby Conference Phone User Guide

61 Phone Issues and Solutions Audio Issues The following table describes possible solutions to several audio issues. Table 6-5 Troubleshooting Audio Issues Issue There are audio or echo issues. Solution Under the direction of your system administrator, and during a call, tap > > Diagnostics > You cannot hear the remote speakers. Test Hardware > Audio. Tap Upload. A fragment of your conversation will be sent to the system administrator for analysis. Do one of the following: Adjust the speaker volume. During a call, press either or. Check the diagnostics on the phone by navigating to > > Diagnostics > Test Hardware > Audio Software Update Issues The following table describes possible solutions to several software update issues. Table 6-6 Troubleshooting Software Update Issues Issue Certain settings or features are not working as expected on the phone. One of the following messages displays on the phone: Unable to download image file Invalid signature on software image file Invalid software image file Failed to complete software update for an unknown reason Solution Contact your system administrator. Contact your system administrator Corporate Directory Issues The following table describes possible solutions to corporate directory issues. Table 6-7 Troubleshooting Corporate Directory Issues Issue You cannot connect to the LDAP directory. Solution Contact your system administrator. The home screen shows. The system status shows there is a directory error. Dolby Conference Phone User Guide 53

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63 Chapter 7 Copyright, Safety, and Regulatory Notices By placing an order and purchasing any Dolby product, Customer agrees that these Equipment Terms of Sale shall apply to such purchase. Any additional or conflicting terms or conditions contained in such order or other Customer document shall be null and void unless expressly agreed to by Dolby in writing. Disclaimer Of Warranties Products manufactured by Dolby are warranted against defects in materials and workmanship for a period of one year from the date of purchase. In the case of software, the media on which the software is furnished is warranted against defects in materials and workmanship for a period of 90 days from the date of purchase and the software itself is warranted for a period of 90 days from the date of purchase during which time Customer will be entitled to receive bug and error fixes will may be made available by Dolby. ALL OTHER WARRANTIES, CONDITIONS AND OTHER TERMS (WHETHER EXPRESS OR IMPLIED) INCLUDING BUT NOT LIMITED TO THOSE RELATING TO NONINFRINGEMENT OF THIRD PARTY RIGHTS (INCLUDING, BUT NOT LIMITED TO, PATENT AND COPYRIGHT RIGHTS), SATISFACTORY QUALITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE ARE, TO THE FULLEST EXTENT PERMITTED BY LAW, EXCLUDED FROM THESE EQUIPMENT TERMS OF SALE. During the warranty period, Dolby will repair, or at its option replace, components which prove to be defective, provided the product or applicable component is returned, shipped prepaid, to Dolby direct or via an authorized dealer or distributor. Dolby warrants that replaced or repaired Products or parts thereof for a period of 90 (ninety) calendar days from shipment or for the duration of the initial warranty applicable to the Product, whichever is longer. Defects caused by modifications, physical damages, misuse, accidents, improper installation, environmental operating conditions or connectivity (audio, network, or electrical), unauthorized Customer repairs, or any further damage caused by inadequate packaging for service return are not covered by this warranty. Returns Products may not be returned to Dolby without prior authorization. Customer must contact Dolby or its authorized reseller to obtain a Return Material Authorization (RMA) number. Any product returned to Dolby or its authorized reseller without proper authorization will be returned to Customer at Customerʹs expense. For all returns of defective equipment, please provide a full technical report describing the defect. This information will allow a comprehensive repair to be carried out in a timely manner. The lack of technical details related to the defect could cause a delay in turnaround time and/or impact the warranty. If multiple items are being returned, each line item must have a separate RMA asset number and a separate description or defect code. Multiple assets may be returned under one blanket RMA number. Software only products are nonrefundable; if defective, such software only products can only be exchanged for a like replacement. Dolby Conference Phone User Guide 55

64 Copyright, Safety, and Regulatory Notices Limitation Of Period Of Action On Contract No action, regardless of form, arising out of transactions under these Equipment Terms and Conditions may be brought by Customer, its successors, agents, and/or assigns, more than one year from date of purchase. Limitation Of Liability DOLBYʹS LIABILITY, WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE, OR OTHERWISE, SHALL NOT EXCEED THE COST OF REPAIR OR REPLACEMENT OF THE DEFECTIVE COMPONENTS OR ACCUSED INFRINGING DEVICES, AND UNDER NO CIRCUMSTANCES SHALL DOLBY BE LIABLE FOR THE COST OF SUBSTITUTE PRODUCTS, INCIDENTAL, SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGE TO SOFTWARE OR RECORDED AUDIO OR VISUAL MATERIAL), COST OF DEFENSE, OR LOSS OF USE, REVENUE, OR PROFIT, EVEN IF DOLBY OR ITS AGENTS HAVE BEEN ADVISED, ORALLY OR IN WRITING, OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THIS CLAUSE SHALL OPERATE OR BE DEEMED TO OPERATE TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN IS PERMITTED BY LAW. Should any provision of these Equipment Terms of Sale be held to be void, invalid, or inoperative, then such provision and the other related provisions of these Equipment Terms of Sale shall be deemed automatically adjusted to conform to the requirements for validity declared at such time and to, as closely as legally permissible, reflect the original intent of Dolby and Customer. If such provision is of such a nature that it cannot be so adjusted, the provision shall be deemed deleted from these Equipment Terms of Sale as though it had never been included herein. In either case, except as set forth above, the remaining provisions of these Equipment Terms of Sale shall not be affected. Extended Warranty And Premium Service In addition to the Limited Warranty above, applicable Dolby products may include additional hardware warranty and/or software maintenance with purchase as defined in the applicable Policy. For a list of products that include this additional hardware warranty and software maintenance and a description of the hardware warranty and software maintenance policy, please review the Software Maintenance and Extended Warranty Policy (for hardware products) or Software Maintenance Policy (for software only products). The policies are located at [ warranty and maintenance policies.html.] Customer may purchase additional years of software maintenance or an extended hardware warranty in accordance with such policies. Unless otherwise set forth in such policies, all fees for software maintenance or extended hardware warranty are nonrefundable. Dolby may annually increase any such fees for software maintenance and/or extended hardware warranty in an amount equal to any increase in the annual unadjusted Consumer Price Index measure for all Urban Consumers (CPI U) as published by the US Bureau of Labor Statistics. 56 Dolby Conference Phone User Guide

65 Governing Law The validity, interpretation, and performance of these Equipment Terms of Sale shall be governed by and construed in accordance with the laws, and Customer agrees to submit to the jurisdiction of the court, set forth below based on the applicable region that Customer is located: Region Governing Law Court Jurisdiction European Union England English Courts All other countries State of California, USA State or Federal Courts located in San Francisco, CA All agreements will be interpreted and construed in accordance with the English language. The parties agree that the UN Convention for the International Sale of Goods will have no force or effect on these terms and conditions. Software License If any product purchased includes software, such software shall be subject to the license agreement accompanying such software. If applicable, this software is commercial computer software developed exclusively at private expense, and is provided to the US government only as commercial computer software (with ʺRestricted Rights,ʺ as applicable). Use, duplication, and disclosure by civilian agencies of the US government shall be in accordance with the terms of this Agreement and FAR (b), or its current equivalent. Consistent with DFARS or its current equivalent, use, duplication, and disclosure by DOD agencies is subject solely to the terms of this Agreement. Product End Of Life Information Dolby products have been designed and built to give many years of service. When such products eventually reach the end of their serviceable life, they should be disposed of in accordance with local or international legislation. Safety, Compliance, and Disposal Information Part 15 FCC Rules This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Dolby Conference Phone User Guide 57

66 Copyright, Safety, and Regulatory Notices Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. Any changes or modification on this product could void the userʹs authority to operate this device. FCC RF Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65. This equipment should be installed and operated keeping the radiator at least 7.9 inches (20 cm) or more away from personʹs body (excluding extremities: hands, wrists, feet and ankles). This transmitter must not be co located or operating in conjunction with any other antenna or transmitter. Canada This device complies with Industry Canada license exempt Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES 003. Cet appareil numérique de la classe [B] est conforme à la norme NMB 003 du Canada. This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated keeping the radiator at least 7.9 inches (20 cm) or more away from personʹs body (excluding extremities: hands, wrists, feet and ankles). Cet équipement est conforme aux limites dʹexposition aux rayonnements énoncées pour un environnement non contrôlé et respecte les règles les radioélectriques (RF) de la FCC lignes directrices dʹexposition dans le Supplément C à OET65 et dʹexposition aux fréquences radioélectriques (RF) CNR 102 de lʹic. Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et le corps (à lʹexception des extrémités : mains, poignets, pieds et chevilles). EU Dolby Laboratories hereby declares this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A Declaration of Conformity can be obtained at dolby.com/us/en/about/compliance.html. С настоящото Dolby Laboratories декларира, че това оборудване съответства на основните изисквания и други приложими клаузи на Директива (1999/5/ЕС). Декларацията за съответствие може да се получи от dolby.com/us/en/about/compliance.html. 58 Dolby Conference Phone User Guide

67 Dolby Laboratories ovime izjavljuje da je ova oprema u skladu s ključnim zahtjevima i drugim važnim odredbama Direktive (1999/5/EC). Izjavu o uslađenosti možete naći na dolby.com/us/en/about/compliance.html. Dolby Laboratories tímto prohlašují, že toto zařízení je v souladu se základními požadavky a dalšími příslušnými ustanoveními Směrnice (1999/5/ES). Prohlášení o shodě najdete na stránkách dolby.com/us/en/about/compliance.html. Dolby Laboratories erklærer hermed, at dette udstyr overholder de nødvendige krav og andre relevante forskrifter af direktiv (1999/5/EF). En overensstemmelseserklæring kan indhentes på dolby.com/us/en/about/compliance.html. Dolby Laboratories verklaart hierbij dat deze apparatuur voldoet aan de essentiële vereisten en andere toepasselijke voorzieningen van de Richtlijn (1999/5/EC). Een exemplaar van de Verklaring van Overeenstemming kan worden verkregen op dolby.com/us/en/about/compliance.html. Dolby Laboratories deklareerib käesolevaga, et seade vastab direktiivi 1999/5/EÜ põhinõuetele ja muudele kehtivatele tingimustele. Vasatavusdeklaratsiooni võib saada aadressilt dolby.com/us/en/about/compliance.html. Dolby Laboratories vahvistaa, että tämä laitteisto on direktiivin 1999/5/EY vaatimusten ja muiden laitteistoa koskevien määräyksien mukainen. Vaatimustenmukaisuusvakuutus on saatavana osoitteessa dolby.com/us/en/about/compliance.html. Dolby Laboratories déclare par la présente que cet équipement est conforme aux exigences essentielles et à la réglementation associée de la Directive 1999/5/CE. La déclaration de conformité est disponible sur dolby.com/us/en/about/compliance.html. Hiermit erklärt Dolby Laboratories, dass dieses Gerät mit den grundlegenden Anforderungen und übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG übereinstimmt. Die Konformitätserklärung kann hier abgerufen werden: dolby.com/us/en/about/compliance.html. Η Dolby Laboratories δια της παρούσας δηλώνει ότι αυτός ο εξοπλισμός συμμορφώνεται με τις ουσιώδες απαιτήσεις και άλλες σχετικές διατάξεις της Οδηγίας (1999/5/EC). Μπορείτε να λάβετε τη Δήλωση Συμμόρφωσης από τον ιστότοπο dolby.com/us/en/about/compliance.html. A Dolby Laboratories ezennel kijelenti, hogy a készülék eleget tesz a direktiva (1999/5/EC) lényeges követelményeinek és egyéb vonatkozó rendelkezéseinek. A megfelelőségi nyilatkozat megtekinthető itt: dolby.com/us/en/about/compliance.html. Dolby Laboratories lýsir hér með yfir að þessi búnaður lítur nauðsynlegum grunnkröfum og öðrum viðeigandi ákvæðum tilskipunar 1999/5/EB. Samræmisyfirlýsingu má finna á vefsvæðinu dolby.com/us/en/about/compliance.html. Dolby Laboratories dichiara che questo apparecchio è conforme ai requisiti essenziali e alle altre disposizioni pertinenti della Direttiva 1999/5/CE. Per la Dichiarazione di conformità, visitare il sito dolby.com/us/en/about/compliance.html. Līdz ar šo Dolby Laboratories paziņo, ka šis aprīkojums atbilst Direktīvas (1999/5/EK) pamatprasībām un citiem attiecīgajiem noteikumiem. Atbilstības deklarācija ir atrodama vietnē dolby.com/us/en/about/compliance.html. Dolby Conference Phone User Guide 59

68 Copyright, Safety, and Regulatory Notices Dolby Laboratories pareiškia, kad ši įranga atitinka pagrindinius reikalavimus ir kitas susijusias nuostatas, numatytas direktyvoje (1999/5/EB). Atitikties deklaraciją rasite adresu dolby.com/us/en/about/compliance.html. Dolby Laboratories hawn tiddikjara li dan it tagħmir huwa konformi mar rekwiżiti essenzjali u dispożizzjonijiet rilevanti oħrajn tad Direttiva (1999/5/KE). Dikjarazzjoni tal Konformità tistaʹ tinkiseb fʹdolby.com/us/en/about/compliance.html. Dolby Laboratories erklærer herved at dette utstyret samsvarer med de vesentlige kravene og andre relevante forskrifter i direktivet (1999/5/EU). Gå til dolby.com/us/en/about/compliance.html for å se en samsvarserklæring. Dolby Laboratories niniejszym deklaruje zgodność tego urządzenia z istotnymi wymaganiami i pozostałymi obowiązującymi postanowieniami dyrektywy (1999/5/EC). Deklarację zgodności można uzyskać pod adresem dolby.com/us/en/about/compliance.html. Pelo presente, a Dolby Laboratories declara que este equipamento se encontra em conformidade com os requisitos fundamentais e outras cláusulas relevantes da Directiva 1999/5/CE. É possível obter uma Declaração de conformidade em dolby.com/us/en/about/compliance.html. Dolby Laboratories declară prin prezenta că acest echipament respectă cerinţele esenţiale şi alte prevederi relevante ale Directivei 1999/5/CE. O Declaraţie de conformitate poate fi obţinută pe dolby.com/us/en/about/compliance.html. Dolby Laboratories týmto vyhlasujú, že toto zariadenie je v súlade so základnými požiadavkami a ďalšími príslušnými ustanoveniami Smernice (1999/5/ES). Vyhlásenie o zhode nájdete na stránkach dolby.com/us/en/about/compliance.html. Dolby Laboratories izjavlja, da je ta oprema v skladu z bistvenimi zahtevami in drugimi ustreznimi določili Direktive (1999/5/EC). Izjavo o skladnosti lahko dobite na dolby.com/us/en/about/compliance.html. Dolby Laboratories declara por el presente documento que este equipo cumple los requisitos esenciales y demás disposiciones relevantes de la directiva (1999/5/CE). Para obtener una Declaración de conformidad, visite dolby.com/us/en/about/compliance.html. Dolby Laboratories garanterar härmed att denna utrustning uppfyller relevanta krav och bestämmelser i direktiv 1999/5/EG. Du kan hämta en försäkran om överensstämmelse på dolby.com/us/en/about/compliance.html. Installation Notices 1. Equipment to be used in a Network Environment 0 per IECTR The PoE port is to be connected only to PoE networks without routing to the outside plant. 2. Listed Accessory The product is intended to be used with Listed Information Technology Equipment. Warning: This product must be connected to a Power over Ethernet (PoE) IEEE 802.3af compliant power source or an IEC60950 compliant limited power source. Attention: Ce produit doit être connecté à une source dʹalimentation électrique par câble Ethernet (PoE) conforme à la norme IEEE 802.3af ou à une source dʹalimentation limitée conforme à la norme IEC Dolby Conference Phone User Guide

69 Definitions of Graphical Symbols This symbol is intended to alert the user to the presence of uninsulated dangerous voltage with the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions. Important Safety Instructions 1. Read These Instructions. 2. Keep These Instructions. 3. Heed All Warnings. 4. Follow All Instructions. 5. Do not use this apparatus near water. 6. Clean only with a dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturerʹs instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9. Protect the network cable and the external microphone cable from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit the apparatus. 10. Only use attachments/accessories specified by the manufacturer. 11. Unplug this equipment during lightning storms or when unused for long periods of time. Dolby Conference Phone User Guide 61

70 Copyright, Safety, and Regulatory Notices 12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. 13. Equipment to be used in a Network Environment 0 per IECTR The PoE port is to be connected only to PoE networks without routing to the outside plant. WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ 45 connectors. Use caution when connecting cables. The Dolby Conference Phone is rated 48V 270mA PoE. Operating Ambient Temperatures Operating temperature: +32 to 104 F (0 to 40 C) Relative humidity: 5% to 95%, noncondensing Storage temperature: 40 to +160 F ( 40 to +70 C) Waste Electrical and Electronic Equipment (WEEE) All Dolby products, which must be recycled or handled separately, are marked with WEEE label in accordance with Directive EU WEEE Directive. Restriction of Hazardous Substances Directive (RoHS) All Dolby products comply with the requirements of the EU RoHS Directive. Declarations of Conformity are available at the following link:dolby.com/us/en/about/compliance.html. 62 Dolby Conference Phone User Guide