The CUNY Graduate Center Information Technology. Software Platform Service Standards

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Mabel Stafford
8 years ago
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1 The CUNY Graduate Center Information Technology Software Platform Service Standards This document codifies the service level epectations that the user community should have of various Graduate Center IT-maintained software platforms. Core software platforms are characterized by adherence to all of the following: o Deep eperience and epertise by on-site GC IT staff o Underlying infrastructure that is robust and significantly fault-tolerant; highest priority for system restore o Patches and upgrades applied in a regular, systematic and time-sensitive manner o Contracted tech support in place (when available) o Highest priority for problem resolution; problems are pursued vigorously to conclusion Platforms which do not conform fully and uniformly to each and every standard of a core platform are identified as secondary software platforms ; secondary software platforms are characterized by meeting or eceeding the following: o Moderate eperience and/or epertise by on-site GC IT staff o Underlying infrastructure that is sufficient and reasonably fault-tolerant; medium priority for system restore o Patches and upgrades applied in a timely manner, but less frequently o Contracted tech support (when available) pursued as funds permit o Secondary priority for problem resolution; problems are pursued to conclusion Platforms which do not conform fully and uniformly to each and every standard of a secondary software platform are identified as peripheral software platforms ; peripheral software platforms are characterized by meeting or eceeding the following: o Minimal or no eperience or epertise by on-site GC IT staff o Underlying infrastructure that minimally meets system specifications and is not necessarily fault tolerant; lowest priority for system restore o Patches and upgrades applied as time permits o Contracted tech support (when available) is not epected o Lowest priority for problem resolution; problems are pursued as time permits, but may not ever be resolved NETWORK/SERVER SOFTWARE SYSTEMS 1

Core software platforms are characterized by adherence to all of the following: o Deep eperience and epertise by on-site GC IT staff o Underlying infrastructure that is robust and significantly

2 Server Operating Systems MS Windows Server Red Hat Enterprise Linu Apple Mac OS X Server Database Systems Oracle MSSQL Server MySQL Postgres Systems MS Echange Student & Administrative Information System SunGard Banner Web Application Servers MS IIS Apache Tomcat Web Middleware Software System(s) and Database Programming Languages MS ASP/.NET PHP Ruby on Rails Learning Management Systems Blackboard Moodle Document Management Systems Oracle Stellent Xythos WFS Content Management Systems & Web Hosting WordPress 2

Apache Tomcat Web Middleware Software System(s) and Database Programming Languages MS ASP/.

3 Kentico Drupal Remote Access Citri Xen Application Server Survey Software Opinio DESKTOP SOFTWARE Desktop Operating System(s) Apple Mac OS X MS Windows 7 Red Hat Linu Clients MS Outlook MS Outlook Web Access Apple Mail Desktop Browsers MS Internet Eplorer Safari Firefo Desktop Anti-Virus & Anti-Spam McAfee Enterprise Desktop Media Players MS Windows Media Player Apple QuickTime Apple itunes Real Player VLC Desktop Video Editing Final Cut Pro Adobe Prelude imovie 3

Browsers MS Internet Eplorer Safari Firefo Desktop Anti-Virus & Anti-Spam McAfee Enterprise Desktop Media Players MS

4 Desktop Photo Editors Adobe Photoshop Adobe Fireworks Gimp Desktop Website Editors Adobe Dreamweaver Eamination Software SMART Sync Desktop FTP/SFTP Clients Hummingbird FileZilla Tumbleweed Desktop Word Processing MS Word Pages Desktop Spreadsheets MS Ecel Numbers Desktop Databases MS Access Filemaker Desktop Presentation MS PowerPoint Keynote PDF Editor Adobe Acrobat Desktop Audio/Video-Conferencing Soneis ichat Skype 4

Processing MS Word Pages Desktop Spreadsheets MS Ecel Numbers Desktop Databases MS Access Filemaker

5 MOBILE Cell Phones/Tablets Windows Android OS devices Apple iphone (ios) 5

Access 2013 55 4h15. Access 2010 55 4h10. Access 2007 36 2h14. Access 2007 (UK) 58 4h42. ACDSee 15 37 3h35. Acrobat Pro Extended 9 30 2h36

Access 2013 55 4h15. Access 2010 55 4h10. Access 2007 36 2h14. Access 2007 (UK) 58 4h42. ACDSee 15 37 3h35. Acrobat Pro Extended 9 30 2h36 Access 2013 55 4h15 Access 2010 55 4h10 Access 2007 36 2h14 Access 2007 (UK) 58 4h42 ACDSee 15 37 3h35 Acrobat Pro Extended 9 30 2h36 Acrobat Reader Pro XI 56 6h06 Adobe Reader X 19 1h33 Android 4.1 41