Best Practices: BSA Patching
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1 Best Practices: BSA Patching Argentina: Australia: Austria: Bahamas: Belgium: Brazil: Bulgaria: Chile: China, Northern Region: China, Southern Region: Colombia: Czech Republic: Denmark: Dominican Republic: France: Germany: Greece: Hong Kong: INTERNATIONAL TOLL FREE: Participant Code: Hungary: India: Indonesia: Ireland: Israel: Italy: Japan: Latvia: Lithuania: Luxembourg: Malaysia: Mexico: Monaco: Netherlands: New Zealand: Norway: Panama: Peru: Philippines: Poland: Portugal: Russian Federation: Singapore: Slovenia: South Africa: South Korea, Korea, Republic Of: Spain: Sweden: Switzerland: Taiwan: Thailand: Trinidad and Tobago: United Kingdom: Uruguay: Venezuela: Copyright 2/7/2013 BMC Software, Inc 1
2 Housekeeping Please ask questions in the Q&A section: - Many Q&A questions can be addressed during the session by our experts, while Chat is not seen by the Presenter until the very end of the session BSA BP Webinar Series: - Copyright 2/7/2013 BMC Software, Inc 2
3 BMC Server Automation (BladeLogic) v8.2 Best Practices Patching with BSA (BladeLogic) Sean Berry Lead, Customer Engineering Operations
4 Disclaimers First Level Training Best Practice vs. How To Covers Most Common Tasks Does not address every scenario Assumes prior knowledge of BSA components and terms Copyright 2/7/2013 BMC Software, Inc 4
5 Agenda Language, Terms and Concepts Patch Catalogs Policies Analysis & Deployment Use Cases Basic Patching Align by Deployment Fully Realized Use Case Advanced Cases Where to Start Questions & Feedback Copyright 2/7/2013 BMC Software, Inc 5
6 Introduction Artifacts in the Best Practices franchise - BSA Best Practices Webinar Series: - Patching Best Practices Documents Windows Linux Remote Deployments Other Platforms Pending - BSA 8.3 base documentation: - Deployment Architecture: - Sizing and Scalability: - Disaster Recovery and High Availability: - Large Scale Installations: - Agent Cleanup blcli Delete cleanup* spaces Copyright 2/7/2013 BMC Software, Inc 6
7 Why Patch? Situation: Most security breaches are due to known and patched vulnerabilities. The challenge is that patching is usually considered overhead. As a result, there s a need to manage patching as efficiently and effectively as possible. By following best practices, you can manage patching compliance at a minimum cost per host. As we go through this material, consider the current state of patching in your organization, and look for what you can use of this material, and what to try next. Feel free to ask questions in the Q&A: we have several experts available to respond. The benefit to you: faster, more efficient patch compliance, with minimum friction and efforts. Copyright 2/7/2013 BMC Software, Inc 7
8 Typical Patching 1000s of servers per hour over several hours A few policies or many policies Tight control over execution: what patches get deployed when Efficient deployment and use of infrastructure Known data paths, highly auditable. Copyright 2/7/2013 BMC Software, Inc 8
9 What Is It?
10 Basics Kinds of Patches - Maintenance Security & Vulnerabilities Bugfixes - New Features Methods - Individual Patches - Patch Clusters - Service Packs Patching Jobs vs. Other Ways to Patch Copyright 2/7/2013 BMC Software, Inc 10
11 Standards & Policies Vendor specifications (metadata) - What you ve got - What you need Catalogs - Filters - Patch Objects - Online/Offline Policies - Patch Smart Groups - Properties - Include/Exclude (white/black) Lists Copyright 2/7/2013 BMC Software, Inc 11
12 Analysis & Remediation Analysis - Policies - Include/Exclude/List - Check boxes Payloads - Acquisition / Downloading Packaging, Scheduling - Dependencies Deployment & Reboots - Platform specifics Copyright 2/7/2013 BMC Software, Inc 12
13 Validation & Reporting Validation - Verify / Audit to original standard - Can Reuse Original Patching Job Reporting - Standard Reports - Custom Integration with ITSM Change - If a business service breaks after patching, event/impact/change will help to track it down pretty easily. Copyright 2/7/2013 BMC Software, Inc 13
14 Patching Infrastructure Workflow Components Catalog Update Job Vendor Metadata Offline Repository Payloads Catalog Repository Filter Patch SmartGroup Patching Job Copyright 2/7/2013 BMC Software, Inc 14
15 Typical Patching Job Workflow Analysis Policy Targets Patching Job Packaging Job Creation Simulate Remediation Deploy Jobs Targets Stage Commit Patching Job Analysis Reboot Reporting Copyright 2/7/2013 BMC Software, Inc 15
16 Standing Up a New Service Offering
17 Standing Up a New Service Offering Define Process Test in QA Train Users Deploy into Production Monitor Copyright 2/7/2013 BMC Software, Inc 17
18 Basic Use Cases
19 Server Specific Use Cases Live Browse Installed Patches Live Server 1:1 Audit Snapshot / Gold Standard Individual Patch Deployment Service Packs Reporting without Remediation Compliance Jobs & Firmware Deployments Copyright 2/7/2013 BMC Software, Inc 19
20 Standard Use Cases
21 Standard Use Cases Cross-platform Patch Compliance Reporting (Single Pane of Glass) - Windows, Linux, AIX, Solaris, HPUX Patching and Remediation as a Regular Practice (monthly/quarterly) - Typically first 2-3 cycles are longer until converge on the same 5-12 patches per month - Many Best Practices - Some Training Required! Patching During Provisioning For Initial Quality - Use same policies for provisioning (day 1) as production (day ) - No catch-up after deployment Patching for Service Providers - Common catalog - Many PSGs Copyright 2/7/2013 BMC Software, Inc 21
22 How to Do Standard Patching Efficiently Patching By Cohort/Group - Analyze servers together that will be patched/deployed together - Group together by datacenter, major OS version - Group together by server quality (well behaved vs. problematic) Patching in Short Maintenance Windows - Analyze well in advance of deployment (at least 4 hrs, usually at least a day) - Deploy phase by-server - Use Timeouts - Simulate immediately or ASAP - Stage patches in advance to save time once the maintenance window opens - Commit patch package installation as soon as the maintenance window opens - Re-analyze immediately after deployment Copyright 2/7/2013 BMC Software, Inc 22
23 Specific Use Cases
24 Reporting-only Patching Compliance Audit to Policy - Potentially many tools used for remediation/deployment - Potentially many teams doing patch management - Competition/Co-opetition - Common first step to full cycle Centralized Compliance Visibility - Compare many server cohorts to their policies - Unified reporting Copyright 2/7/2013 BMC Software, Inc 24
25 Time-Based Policies Biannual Patch Standards - Usually UNIX - Winter Policy Promotion & Job Reuse Policies - Quarterly Rolling Windows (80% complete in Dev -> promote policy to QA) - Patches from specific date ranges (this month, last quarter) Platforms frozen in time - Patch Smart Group with DATE_POSTED* filter & end date Catalogs frozen in time - Software locked to a certain date or before - Offline catalog or single-run Copyright 2/7/2013 BMC Software, Inc 25
26 Complex Change Environments Tight maintenance windows hour - Advanced Deploy Jobs (scheduled simulate-stage-commit phases) Many maintenance windows / different patch policies - Analysis per window / policy - Overview reporting - Many different maintenance windows => re-use jobs, just change policies Individual servers that need to get pulled at the last minute - Scripts to create individual remediation processes - Higher costs Non-automated application start/stop - Anything that requires manual intervention is going to be painful! Copyright 2/7/2013 BMC Software, Inc 26
27 Distributed Environments Remote data centers - Repeaters Very high latency remote sites - Remote Patch Repositories - Offline downloaders & File Deploy Job Auditing - Optional: Parallel Infrastructure Poorly behaved agents - JOB_PART_TIMEOUT - JOB_TIMEOUT - Keep agent versions current Integrating with: - ITSM Change - NIM, WSUS, RH Satellite, existing repos - Air-gapped environments Copyright 2/7/2013 BMC Software, Inc 27
28 Reporting Pre-defined Standard Reports - Audit results - Trends - Multi-platform -> One report User Definable Reports - Ad-hoc queries - Customize formats, branding and calculations Job-related & effort-related metrics Copyright 2/7/2013 BMC Software, Inc 28
29 Troubleshooting
30 Troubleshooting Knowledge Base! Logging: - Deployment Logs - Enable Job Debug option to show more details on failures in analysis Job Logs - -40xx exit codes Copyright 2/7/2013 BMC Software, Inc 30
31 Troubleshooting (cont d) Windows - Trace.txt & other KB articles - user+contribution%29 Subscribe for Shavlik XML notifications & updates at ) Copyright 2/7/2013 BMC Software, Inc 31
32 Tactical Techniques Reboot Extended Object: 1 hr / 4 hrs / 24 hrs Separated Reboot Process By-server deploy execution flow Stage-ahead (Short Maintenance) Re-use existing Patching Jobs Import Q-numbers list Copyright 2/7/2013 BMC Software, Inc 32
33 Offline Downloader OS Platform sensitive - Linux supports most except Windows - Common to use a helper server to acquire metadata, build repos., run platform-specific code Storage footprint per platform, version, architecture (5-8GB typical) Sample config files - Includes some examples, could always use more. Copyright 2/7/2013 BMC Software, Inc 33
34 Questions and Feedback
35 Additional Resources & Information BSA Best Practices Webinar Series: Online Documentation - BSA Deployment Architecture Best Practices - Product Documentation BMC Communities (public forum) - BMC website documents discussions whitepapers additional information - er_configuration_automation_bladelogic What to do when you inherit a BSA installation, including How to videos: /06/15/taking-the-reins-server-automation Copyright 2/7/2013 BMC Software, Inc 35
36 Windows Patching Knowledge Articles: - Patching+%28user+contribution%29 Copyright 2/7/2013 BMC Software, Inc 36
37 Howto Videos Initial Install Database Setup: On BMCdocs YouTube at Initial Install File Server and App Server Installs: On Communities YouTube at Initial Install Console GUI and Appserver Config: On Communities YouTube at Compliance Content Install: On BMCdocs YouTube at Compliance Quick Audit: On BMCdocs YouTube at BSA 8.2 Patching - Setting Up a Windows Patch Catalog: On Communities YouTube at Windows Patch Analysis: On Communities YouTube at Patching in Short Maintenance Windows with BMC BladeLogic Server Automation: On Communities YouTube at Basic Software Packaging: SOCKS Proxies: delogic/blog/2012/11/30/how-to-use-socks-proxies-with-bsa-to-deal-with-firewalls-and-overlapping-ip-ranges Copyright 2/7/2013 BMC Software, Inc 37
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