Hardware & Software solutions for the hospitality industry. comtrex.co.uk sales@comtrex.co.uk

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1 Hardware & Software solutions for the hospitality industry

2 Comtrex Systems About Us Comtrex offer the stability & reliability that comes from dealing with a company with over 30 years of experience in the EPOS industry. Our experience in the design, development, manufacture, supply and support of EPOS systems, management software and peripheral equipment is second to none. Teamed with our backup and support systems you can rest assured of a quick and efficient response to all your enquiries and questions. Our systems are simple to use and proven over 30 years Precise control of food and labour costs Integrated Chip & PIN with complete funds management More time for you and your staff by eliminating repetitive tasks

3 Delivering benefits whatever your order! Table service Quick service Bar A wealth of experience Founded in 1982, Comtrex is responsible for over 15,000 installations worldwide that s over 60,000 Comtrex POS terminals! Café Delivery With headquarters in the US and the UK, (close to London) we deal directly with clients in the UK and provide marketing and technical support to our European distributors. Our systems are also sold and marketed through a network of authorised dealers in the United States, Canada, Europe and Australia.

4 Your menu for success! Inventory Control Funds Management Loyalty Chip & PIN Online & Delivery Charge Accounts Time & Attendance Comprehensive Reporting General Ledger

5 Inventory control So simple to use it can take as less than an hour a day. Directly linked to the database on the front of house POS system, it takes all the factors that affect your costs into account. From recipe costing to stock depletion, it shows the actual cost of providing specific menu items to your customers. Stock ordering can be performed in one of four ways, via an order wizard using historical sales data to recommend order quantities, order templates for set and standard orders, an open purchase order, or via a par order wizard based on your selected reorder quantities.

6 Loyalty Designed to reward regulars, increase brand awareness and incentivise customers to return time and again. When you issue a loyalty card to a customer, it is swiped through the integrated magnetic card reader. Our software associates the check number on the bill and the date of the transaction with a unique card number encoded on the magnetic stripe. The customer will use these numbers to register the card on the loyalty website! The software creates a comprehensive database of all your customers through this registration process. To incentivise the customer, you are able to apply initial bonus points for signing up and for the first use after registration. Each time the customer visits they accrue points at a rate specific to that session, and will be able to redeem points in the form of discounts according to criteria you set.

7 Delivery Whether customers are calling in for a pick-up or delivery, the possibilities are all built in. The package offers caller ID integration, easy search functionality with easy touch transfer of multiple orders. New customers can be easily added to the database at the point-of-sale terminal. On-line ordering in partnership with ordertalk ordertalk has been providing online ordering solutions to the restaurant industry since With their experience and the trust that they have built with customers over the years, ordertalk is the clear leader when it comes to remote ordering solutions for your restaurant. Whilst online ordering for restaurants is still the mainstay of what they do; it is also just the start of their product offering. ordertalk services include a full range of ordering solutions designed to increase order frequency and check average, decrease overheads and maintain customer loyalty.

8 Time & attendance Combines ease of use with complete control and information, allowing you to track the hours your employees work. It enables you to create schedules and reports on payroll costs versus sales. It also creates a separate export file of the regular and overtime hours for each employee during the pay period you establish. Employees clock in and out, and register breaks at the point-of-sale terminal. You can configure your system to prevent employees who have not yet clocked in from operating the point-of-sale.

9 General ledger Everything that happens within your software is automatically linked to a General Ledger account number. This includes sales, payments, discounts, service charges, gift certificates and any other media used at the point-of-sale. Hourly employee wages are separated from salaried wages. Every movement of inventory, from receipts through raw ingredients and finished goods waste and up to count variances is separately tagged with a General Ledger account number. If you are not currently linked with and accounting module, you will be surprised to find a P&L and Balance Sheet being automatically generated for you, behind the scenes. If you are linked, a complete export of all information can be automatically accomplished on a daily basis, as part of the end of day process.

10 Reporting An extensive array of reports, relating to the current day s activity, built into the software. These reports are available on any terminal. They include all activity up to the exact moment you take the report. The reports are configured to print on standard point-ofsale printers, and provide graphical reports. The BackOffice reporting module includes 150 separate reports using Crystal Reports engine. All of these provide sorting over date ranges, may have over ten separate options on how the report will be generated. Detailed graphs, sorting by category or department and suppression of items with no activity are included. All BackOffice reports are built from a full detail transaction table, providing you the ability to query this journal and create customised tracking reports by operator, terminal, day of the week, sales type, transaction type, revenue centre or time of day.

11 Charge accounts A powerful, simple way to provide customers with a gift / loyalty or account facility. It allows you to allocate account cards to members of groups, corporate customers, or even staff. Individual accounts can be set to limit the number of transactions or the total spend by day or by period. The account status can be checked at the point of sale or back of house. An integral reporting facility generates monthly statements and allows additional personalised text to be added in.

12 Chip & PIN Comtrex software was the first to integrate Chip & PIN technology into a complete POS system. Our solution received full generic approval with all UK banks. So how does it work? Chip & PIN terminals use the same ADSL line as our remote support. No need for additional phone lines means no additional line rental costs. Using the Chip & PIN terminal, your staff do not have to finalize the guest check on the POS terminal when they settle a customer s bill. Once finalized on the Chip & PIN terminal the bill on the POS terminal will be automatically closed and reported accurately in the back office for fast and easy reconciliation. The solution offers complete security and control on all card transactions. When discounting, applying coupons or vouchers, (e.g. 2 for 1), there is no opportunity for staff to change the total of a bill after it has been finalised, therefore eliminating any possible fraudulent activity. End of the day reconciliation is made easy. As the Chip & PIN terminals are integrated with the EPOS terminal, both the chip and PIN report and the POS report reconcile. It is impossible for waiting staff to enter an incorrect card type or payment amount. This can save you an enormous amount of time and resource. We provide a full online reporting tool Webcom. This offers complete visibility on card transactions enabling you to track and interrogate all payments.

13 Funds management Detailed information on all movements of funds within your location. Manage funds between internal accounts with our step by step transfer - From till to safe to deposit account. Facilities are provided to maintain separate accountability for holding areas such as a safe, gift certificate box, deposit lockbox or corporate vouchers held pending billing. The funds management can be totally automatic with no operator for counting or entry for funds movement, or separate counting screens and transfer screens can be used. Payments made by House Charge members may be entered either at point-of-sale or in the BackOffice.

14 Enterprise Comtrex Enterprise Software EPOS software that delivers more and costs you less. Did you know Your retail business could make significant savings simply by changing the epos software that runs on your till system? The Comtrex Enterprise solution started in 2003 with the development of a stock management system. This restaurant point of sale software has subsequently evolved over the years into a suite of online applications, which has been adopted by some of the most successful, fastest growing restaurant companies in the UK. The key benefits of an epos software is the ability to control costs, save money, improve customers experience and maximize profitability. Our epos Enterprise Software has been developed to achieve this through staff, cash, stock and management reporting. We ve analysed the industry and believe these four key elements are vital to running a successful retail business and maximizing your ROI. stock > cash > staff > reporting >

15 Enterprise Stock The Stock solution makes extensive use of B2B technologies which provides massive benefits to clients and their suppliers in terms of both cost and efficiency. Orders can be placed online and sent using B2B technology directly to the supplier's sales system Invoices are entered automatically using B2B technology without having to key them in Invoices are automatically matched against orders Credit requests are sent electronically to suppliers Credit notes are received automatically using B2B technology and matched automatically to the invoice B2B process saves 1000's of hours at head office and outlets Sales uploaded automatically from EPOS system Standard Cost of sales automatically calculated daily Stock Count entered online and result instantly available on line including line item variances. No polling to and from head office required Stock Items, Prices, Recipes and Supplier Details are stored online Recipes are built using stock items and batches (recipes within recipes) and recipe costs are automatically calculated Recipe cards and chef specifications are built online using photographs, images, ingredients and procedures

16 Enterprise Cash Payment types set up to suit individual companies Sales uploaded automatically from EPOS system Cash up entered online and reconciliation available immediately online Other income and deductions entered All transactions visible across the enterprise on one standard Cash Summary Handles customer accounts Christmas deposits etc Saves 1000's of hours at head office and outlets Reporting available for single or multi sites combined

17 Enterprise Staff Secure Employee Records stored online and visible to management across the enterprise New starters subject to authorisation process before appearing on timesheet Rota and forecasts entered online and proposed wage cost immediately available Rota published and timesheet automatically generated Timesheet hours edited daily online to produce actual wage cost Tronc calculated from tips recorded on EPOS system Holidays and absences recorded online

18 Enterprise Reporting Comtrex Systems have a solid skill set in the area of Management Reporting, Business Intelligence and Analysis. Using SQL Server 2005 as the core technology along with Integration, Reporting and Analysis Services and Microsoft ProClarity, we can deliver a web based enterprise wide Business Intelligence solution for a fraction of the cost of implementing products such as Cognos or Business Objects. Data updated daily Instant access to information day-to-day and year-on-year Reporting available for single or multi sites combined Sales Ticker Up to the minute data Generates a full report at 5.30am - ready for the start of your business day Access via PC, tablet or smartphone wherever you are

19 Hardware solutions Point of Sale Terminals Security is the key and our terminals have the latest fingerprint readers fitted as standard. An optional easy-read customer display can be fitted to the base or be pole mounted. This provides customers assurance in the transaction and offers an excellent medium for promotional messages. The windows-driven software provides comprehensive easy-to-use features to help you and your staff keep up with the action. Fully customisable, the system is very simple to learn, and being graphic, can be easily used by non-speaking staff. The touch screen displays can be modified to create personalised workstation displays. Handheld Terminals Comtrex extend the POSsibilities right to your customers through the use of the latest hand held hardware. Running on Windows Server technology means the Comtrex hand held solution is as quick and reliable as a fixed station. So whether it s a full menu, interval drinks, outside coverage or fast food queues the possibilities are endless. Using a wireless network, the Comtrex handheld terminal handles orders in exactly the same way as orders placed on fixed location terminals. The graphical user interface is practically identical offering the same high level of functionality. Guest receipts may be printed on an attached belt printer or directed to any network printer. Kitchen orders can be sent to any network printer or even an Order Video screen. Chip & PIN Comtrex is pleased to announce that its software application is one of the first to completely integrate Chip and PIN technology, on both a wireless and fixed station basis, into a complete POS system. Through an integration with the Commidea Ocius Chip & PIN solution, the Comtrex Software Suite has received full generic approval with all UK banks. There is no further requirement for testing or bank approval at any customer sites in which Comtrex installs the Ocius solution in conjunction with its point-of-sale systems.

20 Support After Sales Service Account Management Every account has a dedicated account manager who will ensure all your businesses requirements are fulfilled. From day one, we will take you through each step of the process. We will organise a full site survey, advising you on power and cabling requirements, we will work with you to customise the system to your requirements. And we'll agree and implement a staff training programme so you get the best out your system. We'll even be there on your first day of trading with your new Comtrex system, so you will have peace of mind of working with a knowledgeable, helpful partner.

21 Support After Sales Service Training Days Complete training on each aspect of our solution is offered. The courses are completed at our training facility at our corporate offices in Horley. Our training facility boasts classroom style facilities and is offered for groups from 1 to 12 members of staff. Each attendee will be given their own individual training record which they sign confirming their participation and understanding of the course. 'Go Live' Support Day On the first day of trading with the Comtrex System your account manager can be with you, on-site for the 'Go Live'. This is an 8 hour day with you in control of the start time. This offers your staff the re-assurance and support that they are not alone with a new system and provides you with our expertise on-site for real world training.

22 Support After Sales Service Customisation Comtrex Systems software is easy to use. It can be customised to your everyday requirements including menu updates, special offers, staff and more... You can easily customise the software yourself, or, if you prefer, we can provide you with a dedicated team member to do this on your behalf. We will ensure the customised system maintains the accuracy of the database and is set up with the correct security options. We will ensure that the system is fully tested and that all the correct menus and reports are available at the correct time of day.

23 Support We offer first class support by people who understand how critical the systems we supply are, and who understand our customer s business. Support is offered 7 days a week, 364 days a year from 8:00am to 11:00pm Monday to Saturday and up to Midnight on Sunday. Field Support engineers are available on site until 8:00pm Monday to Sunday. All our vehicles are fitted with the latest vehicle tracking equipment meaning the closest available engineer can be dispatched reducing response time and on site down time. Our Services We provide dedicated support for ground level EPOS users through to Head Office management on all of our products. This enables us to offer a higher level of support by resolving problems quickly and efficiently with minimal downtime and delay.

24 Support Our three stage support rapidly escalates up the service structure until your issue is resolved. This offers the fastest response times and keeps inconvenience to a minimum.

25 Support When you call our one stop support number, this is how we respond; 1 The full nature of the problem is discussed. Every call is logged and allocated a unique call reference number. 2 Where appropriate, a telephone support engineer will remotely connect to your system over a secure internet link to diagnose the problem directly. The majority of issues are resolved at this point. 3 If the problem is not resolved, a field service engineer will be dispatched to site. Our engineer will be fully qualified on your system, and know your complete call history. They will carry the necessary spares to repair or replace any item of hardware as required.

26 Support Preventative Care As part of our service and support we perform system health checks for any possible issues which could arise. This eliminates downtime so you are always secure and operational. Our support team use a range of products which receive alerts and proactively monitor CPU usage, memory utilization, online/offline status or hardware/software changes to address potential issues and prevent service interruption.

27 Case Studies Epos Point of Sale System installed at the Crab and Lobster Nestling on the banks of Pagham Harbour Nature Reserve and going back 350yrs the Crab has recently been renovated to create one of the most stunning hideaways on the South Coast. The restaurant combines excellent service and presentation, stylish décor, friendly ambience with food of the highest quality relying mainly on local producers with an adventurous emphasis on fresh fish and of course crab & lobster! I have been in the hospitality business for years and have worked many EPOS systems, all claiming they can do this, deliver this, guarantee this. What I can guarantee is with Comtrex Systems you get the most complete, easy to use and comprehensive solution on the market. Their continual help, support and evolving software has been a mainstay in the success of The Crab and Lobster. I would recommend Comtrex Systems to any business, any size, anywhere in the UK. Sam Bakose, proprietor of The Crab and Lobster.

28 Client list I was familiar with the benefits offered by Comtrex POS systems, having worked with them in the past. Personal attention is important to our customers and the new Odyssey system allows us to maximise revenue whilst delivering an individual service. Kuldip Sehmi Operations Director Prezzo Restaurant

29 Client list These are just some of our clients that have made Comtrex Systems responsible for helping them to be more efficient and ultimately more profitable within their restaurants, bars and clubs.