Skipjack ezpay Secure Online Order Form User Guide

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1 Skipjack ezpay Secure Online Order Form User Guide

2 About this Document...3 Copyright Notice... 3 Publication History... 3 Documentation Conventions... 4 Assumptions Used in this Guide... 4 Obtaining Additional Information... 5 How an ezpay Secure Order Form is Created... 5 Key Features of the ezpay Secure Order Form and ezpay Buy Button... 6 Prerequisites for Creating and Using the ezpay Secure Order Form Wizard... 7 Using the ezpay Wizard to Create an ezpay Secure Order Form...8 Editing a Previously Created and Saved HTML Code Snippet Adding an ezpay Buy Button to your Web Site...20 Testing your ezpay Secure Order Form and Order Process...21 Suggested Website Notes for the ezpay Secure Order Form Using the Skipjack Merchant Services Register (Transaction Register)...22 Getting More Information about the Skipjack Merchant Register Using the Skipjack Reports Manager...24 Getting More Information About the Reports Manager FAQs...26 What is the ezpay Wizard?...26 What is the ezpay Buy Button?...26 What is the ezpay Secure Order Form? How secure is the ezpay Secure Order Form? I ve added the ezpay Buy Button, now what do I need to do? Can I set the Sales Tax rate and Shipping Charges for orders in my ezpay Secure Order Form?...27 How long does it take to add (integrate) the ezpay Buy Button and ezpay Secure Order Form into my Web Site? Is there a limit to how many ezpay Buy Button I can use on my page? How do I test my ezpay Secure Order Form to ensure it is working properly to process my Customer orders? Where can I find out more information about Credit Card Processing? Why do I see a blank screen after submitting an order for processing when testing my ezpay Secure Order Form? How do I create a Donation Button for my Web site? How do I get more help with the ezpay Secure Order Form or ezpay Wizard if I need it? Skipjack_eZPay_Secure_Order_Form_User_Guide_Version1.0_RevF.doc Page 2 of 28

3 About this Document This document is intended to be used by Merchants who want to add PIN-less debit and credit card processing capabilities to their Web site using the Skipjack ezpay Secure Order Form. Please read this documentation before you begin making any changes to your Web site to ensure your integration goes smoothly. Copyright Notice 2007 Skipjack Financial Services. All rights reserved. The information contained herein is for information purposes only. Skipjack makes no warranty, expressed or implied, in this document. No part of this information may be reproduced in any form or by any means or transferred to any third party without the prior written consent of Skipjack Financial Services. Publication History Date Version Comments September 2006 Version 0.9 (Draft) Issued for internal Skipjack Financial Services review ONLY November 2006 Version 1.0_RevE First release of this document to support the general availability of the ezpay Secure Order Form. April 2007 Version 1.0_RevF Minor editorial updates. Page 3 of 28

4 Documentation Conventions The material presented in the ezpay Secure Order Form User Guide uses the following text conventions, where applicable. Convention Usage Example Blue courier text Bold text Bold Underline Blue Underline Quoted text Italics Code Snippets HTML Code Request and Response messaging Browser Elements, Fields Names, and Menu Items, Emphasis Notes Browser Elements, Fields Names, and Menu Items in NOTE and TIP sections. Hyperlinks (links) to external resources on the Web. Click on these to go to the document or web site identified by the link. Cross-references (clickable hotlink in PDF version) to a location within this document Titles of documents <form name= Button action= method= post > click on a Swipe Card item make sure you enter your HTML Serial Number... NOTE: You must consider the following when Never delete Settled transactions NOTE: Enter data into the Amount filed before Visit to learn more about Skipjack Financial Services. See the About this Document section for details. Skipjack ezpay Secure Order Form User Guide Assumptions Used in this Guide Throughout this documentation we have made the following assumptions. You are a Merchant with your own Web site and you wish to add payment processing capabilities to your Web site. You have basic HTML editing skills and the necessary HTML editing software installed on your computer (such as Microsoft FrontPage or Notepad) and are familiar with their proper usage. If you do not have these skills then we ll assume that the person updating your Web site is using this manual. Page 4 of 28

5 Obtaining Additional Information A complete listing of resources including User Guides, Developer and Merchant Resources, software downloads and product information can be downloaded from the Skipjack Financial Services Web site at You can obtain a complete version (PDF format) of this document as well as other documents that are referenced by this document from this site. Consult each document as required. Skipjack Merchant Services Guide Skipjack Merchant Reporting Guide How an ezpay Secure Order Form is Created The ezpay Secure Order Form is created using the ezpay Wizard, a Web-based form which is used by you, the Merchant, to generate an HTML code snippet. The HTML code snippet is pasted into your (Merchant s) Web HTML source code. Once inserted onto your Web page, the HTML snippet displays a customized ezpay Buy Button on your Web site. Visitors to your site can select this button to place an order for the item or service using the customized ezpay Secure Order Form. The illustration below shows a high-level overview of the ezpay Secure Order Form creation process. For more detailed explanations of each step, see the subsequent sections of this documentation. Page 5 of 28

6 Key Features of the ezpay Secure Order Form and ezpay Buy Button Supports secure, real-time electronic transactions for all major credit cards and PIN-less debit cards. Optional built-in fraud-screening tools: Card Verification Value codes (CVV2/CAV/CID) and AVS Filtering is supported to help you detect and decline potentially fraudulent orders. Easy to use Web-based ezpay Wizard creates encrypted, URL-encoded, HTML code for insertion into any (Merchant s) Web page. You can create and use as many ezpay Buy Buttons as required. Uses Skipjack Financial Services proven, secure, real-time transaction processing network using Secure Sockets Layer (SSL)/HTTPS protocols. No separate SSL certificate is required. Customized Response Page (optional) helps you provide a more seamless, professionallooking, on-line ordering experience for your Customers. Allows Tax Rate and Shipping Charges to be detailed for each transaction and displayed in Customer and Merchant notifications. Optional automatic order confirmation for orders placed. A copy can be sent to both Customer and Merchant accounts. Skipjack Merchant Services functions include Merchant-configurable Settlement options, and provisions for Recurring Payments, Credits (Refunds) and Voids (Delete) for all transactions. Skipjack Reports Manager and Skipjack Merchant Services Register (Transaction Register) allows for detailed and powerful transaction viewing and reporting functions. EzPay Secure Order Form has been tested for usage with all popular Web browsers including: Microsoft Explorer, Mozilla Firefox, Netscape Navigator, and Apple Safari Page 6 of 28

7 Prerequisites for Creating and Using the ezpay Secure Order Form Wizard Using the ezpay Wizard requires only basic computer skills. Anyone who can use a Web browser can use the ezpay Secure Order Form Wizard to generate the HTML code snippet for insertion into the Merchant s Web site. However, inserting the HTML code snippet and testing the ezpay Secure Order Form does require a few additional skills and prerequisites, as described below: 1. You, (the Merchant) or someone performing the steps on your behalf, must have basic HTML editing and authoring skills to insert the HTML code snippet into your Web site s HTML code and test its operation. These are basic skills only and can easily be learned. 2. You must have an active Skipjack Account to submit transactions requests to the Skipjack Transaction Network for processing. You can obtain your Skipjack Account by calling (888) x1. A Skipjack Customer Support Representative will provide you with a Skipjack Account and send you an confirmation message with all required account information and credentials. This confirmation message will include the following: HTML Serial Number: Required to submit transactions to the Skipjack Transaction Network using the ezpay Secure Order Form. Vendor Login Serial Number, Username, and Password: Required for Secure Login using the Web interfaces at (Used to access Reports Manager and Merchant Register). 3. You also require a Merchant Account from the financial institution(s) of your choice for each credit card type you want to accept (Visa, MasterCard, American Express, JCB, Diners Club, Discover). If you already have an existing Merchant Account for credit and PIN-less debit cards you may be able to use this account(s). Contact your Merchant Account provider (Financial Institution) for specific details and any account changes required to process transactions using the ezpay Secure Order Form. If you do not already have a Merchant Account and require guidance, contact Skipjack Financial Services for more information on obtaining a Merchant Account. Note: To obtain a new Merchant Account you will need to provide detailed business information. Processing your application may take several weeks and is outside of the control of Skipjack Financial Services. Consider this timeline when adding the ezpay Secure Order Form to your Web site. Page 7 of 28

8 Using the ezpay Wizard to Create an ezpay Secure Order Form This section describes how to use the ezpay Wizard to create an ezpay Secure Order Form (and ezpay Buy Button) for use in your Web site. 1. You create your customized ezpay Secure Order Form by using the ezpay Wizard. The ezpay Wizard is a Web-based HTML form (along with on-line Help page) available from the URL Enter this address into your browser s address field to access the ezpay Wizard. 2. Enter the correct information into each field using the text boxes and drop-down lists on the ezpay Wizard form. Required information is indicated by a red asterisk (*) beside each applicable field. Required fields must contain a value (text). Page 8 of 28

9 Note 1: Help is available for the ezpay Wizard by selecting the red help link at the top of the Wizard form or by selecting the red question mark (?) beside each section. Note 2: You must enter your HTML Serial Number into the HTML Serial Number field. Your Merchant Account setup confirmation from Skipjack Financial Services contains your HTML Serial Number. Note 3: To create a Donation Button follow all the steps above, however you will enter 0.00 in the Product Price field. This allows the Customer to enter any value they wish to donate in the ezpay Secure Order Form. 3. Select the Generate ezpayform Code button at the bottom of the ezpay Wizard to submit the form for processing and generate the HTML code snippet. Any Required text fields that have been left empty will display an error pop-up window, as shown in the example below. Note any errors, select OK on the pop-up window, and correct the errors in the ezpay Wizard. Once corrected, select the Generate ezpayform Code button to resubmit the information. Page 9 of 28

10 4. The window below is displayed upon successful generation of the HTML code snippet based on the information entered in the ezpay Wizard form. Select the Copy Code to Clipboard button to copy the HTML code to the clipboard. A pop-up window is displayed confirming the snippet was copied to the clipboard. Click OK on the popup window. You can now paste the HTML code snippet into either your text editor (such as Notepad) and save the text file for later use, or paste the HTML code snippet directly into your Web page HTML code. Note: Skipjack Financial Services suggest that you use Notepad as your text editor otherwise the HTML code may be altered slightly and this may interfere with the correct appearance and functionality of the ezpay Buy Button on your Web page. Page 10 of 28

11 5. Select the Test ezpay Form button. A separate window is displayed containing the ezpay Secure Order Form. Note the URL (Web address) and yellow padlock in the browser indicate a secure order form (SSL/HTTPS) hosted from the Skipjack Transaction Network. An example of the ezpay Secure Order Form created is shown below. Page 11 of 28

12 6. Double-check that all the information in the ezpay Secure Order Form fields is correct and there are no typos in any of the field names. Remember, this is the Order Form that your Customers will see when the HTML code is inserted in your Web page. If you are satisfied with the ezpay Secure Order Form, proceed to the next step. If you note any errors that must be corrected, close the window which opened in step 5. Select the Return to Setup Form button to return to the ezpay Wizard (as described in Step 2, above) and enter the correct text into each field. Repeat Step 4, above, and all subsequent steps as appropriate. Page 12 of 28

13 7. You can test the functioning of the ezpay Secure Order Form by selecting the Test ezpay Form button. Enter test transaction data into each of the text fields for Required and any desired Optional fields. Select the Process Order button to submit the test transaction data (Order information) to the Skipjack Transaction Network for processing. An example of a completed test transaction is illustrated below. Note 1: You MUST enter a valid Credit Card Number, Expiry Date, and CVV codes (if Required) to submit the form data to the Skipjack Transaction Network for processing, otherwise an error pop-up window is displayed, as shown below. Page 13 of 28

14 Note 2: You can obtain a Test Credit Card number from Skipjack Financial Services or use a real (Live) credit card to test the functioning of the ezpay Secure Order Form. If using a Live credit card you can use a small transaction amount and Delete (Void) the transaction using Merchant Services Register (Transaction Register) before it is Settled to prevent the card from being charged. Click on the Return to Setup Form button in Step 4 to Edit the form. Please note that you should not use test credit card numbers on a Skipjack Production account. Similarly, Live credit cards should not be used on a Development (Test) account, since they will Authorize (but will not Settle). 8. Transaction processing takes a few seconds to complete. If your Response URL is set correctly, your browser window will refresh to display the Status of the test transaction submitted for processing. The illustration below show a typical Approved transaction. Note: If at this point your Browser refreshes and displays a blank (empty) Web page, it means the settings in the ezpay Wizard for Response URL are incorrect and pointing to Page 14 of 28

15 a non-existent web page. Correct this by editing the Response URL field in the ezpay Wizard as described in Step 2 of Using the ezpay Wizard to Create an ezpay Secure Order Form. 9. If no errors are noted (Response URL displayed is correct) the HTML code snippet is now ready to be pasted into your Web site s HTML code. Normally the HTML code snippet would be inserted beside the description of the product or service offered for sale. Customers will select this button to display your customized ezpay Secure Order Form, created above. 10. Repeat steps 1-9 for each ezpay Buy Button required. Page 15 of 28

16 Editing a Previously Created and Saved HTML Code Snippet If you have copied and saved an HTML code snippet created by the ezpay Wizard into your Web site or saved it to a local text file, you can edit the HTML snippet, as described below, at any time. Using this editing method is a time saving way to update ezpay Secure Order Forms without having to recreate the entire ezpay Secure Order Form from scratch. This allows quicker ezpay Secure Order Form changes. To use the ezpay Wizard Editor: 1. In your Web browser enter in the address field or select the here in the To Edit an existing ezpay Order Form click here to display the ezpay Secure Editor window, shown below. Page 16 of 28

17 2. Open the source document which contains the HTML code snippet you want to edit. This may be a text file you saved earlier or the HTML code copied directly from your Web site. Copy the entire HTML code to the clipboard. A sample HTML code snippet is shown below. <!-- Start of the "ezpay Order Form" code --> <form name="button" action=" method="post"> <input type="hidden" name="skipjack" value="lbyawtvsbv9kmhtgmw5tsklk9qhzhfzugfcz+dkbi6q/yiftjljo40dchim8wfkndbwnhe/vi++8 ckbhstg2atsbznsznxlmaiacx0fc3yfr81wxroqus+qkkwya6rnclwbd29cvz/vpdy45j+5opvykn2lntgv irnqohpk64i8kdt3vvuvdffntcsgwvffhppqblx2psien1baahaxcywwpdgrxd5fsg8s6bifmnz5ecyhkzc cdv8xqxqjvbknlhk1vojlluyyuw9lxctintvq2lqtlbghcztdge6jozznzwa77fztiau32hdwltfpysazns 0INQ51VyY8rQU08XzXY2U0xi6+GWBgFrh6cfAv9Ew+95ngiO2vPvcCEYJAVnN1tmfs8YTwP4S4TSNxQJqCr glv4gubkkhykslw7d1dzsjlomldwz3cd5xg9z4xvohikbzqgkm5y1myzypxqtovi9ecdiyk/eidll0ipx0d ltaywmgkltps6t+ro24h4t3ivlqsrd7kzat4dc2ypmdg2ftiqt9p+ad4la9gwgg4vukta/y3byiash4ak5a jfi8xohwhjrhlnfz6ncaoosbfq8qlp+7io996mwcalezng/hia6d0skporeyborcu2bgr38qsbstsjj/llc JtLw8hgAv4lI3v8At9R5FLZ5BBLIQgk0xkQhYGX/MaIckRXSIZfvAhZaCS5jy1pz+BN21SNWGs2q7Kl7X7Y jozzhk215shzvpaokadw2c4algzdoeau+/++87+oghtkw/4om5wv4yjfexqhpvrrhytalokxfozoqopu6rx cjqq+tcyuxli6xyk2ujgvpdbcttizcnfxh0x8khjs0cwjwkrnacw=" /> <input type="hidden" name="ezpay" value="b2+qvpbfowcl0qgpzwe5n/fkglsq4ljof8h7uwjy5ho=" /> <input type="hidden" name="creator" value="cyda7sjh3vqgykvqnmytna==" /> <input type="submit" name="button" value="click Here to Buy Now" /> </form> <!-- End of the "ezpay Order Form" code --> 3. Paste the HTML code snippet into the text field and select the Edit Button button. Note: You must include all of the ezpay HTML code snippet for this editor to perform the edit properly. You will see a redirection notice and a copy of your ezpay Buy Button displayed in your browser. This is normal behavior for the Editor. You browser window will refresh automatically. The (brief) redirect message is shown below. Page 17 of 28

18 4. In the ezpay Wizard form displayed, note that the HTML Serial Number and Response URL text fields are empty. You must re-enter this information. Edit all other fields that you want to change. Note: All spaces in the text fields have been removed. Before resubmitting this form, ensure that each text field has the proper spaces between each word. 5. Submit the ezpay Wizard form by selecting the Generate ezpay Form Code button. The changes entered into the ezpay Wizard will be displayed in the updated (edited) version of the form. Page 18 of 28

19 6. You can test or edit your ezpay Secure Order Form as described previously in the Using the ezpay Wizard to Create an ezpay Secure Order Form procedure. An example of a blank ezpay Secure Order Form that is displayed after selecting the Test ezpay Form is shown below. When you are satisfied with the results of your edited ezpay Secure Order Form, copy the HTML code snippet to the clipboard. You can paste the HTML code snippet into a text editor such as Notepad and save it as a text file (recommended) or paste it directly into your Web page HTML code. 7. The HTML code snippet inserted into your Web page HTML code creates the following button. Customers will select this button to display your customized ezpay Secure Order Form. Page 19 of 28

20 Adding an ezpay Buy Button to your Web Site Once you have used the ezpay Wizard to create an ezpay Secure Order Form and have copied the HTML code snippet to the Clipboard (or to a text file) you can paste the HTML code snippet into your Web site HTML source code, as described below. 1. If you have saved the HTML code snippet as a text file, open the text file and select the HTML code snippet. Copy the entire code snippet onto the clipboard. 2. Find the correct location in your Web site s HTML code where you wish to locate the ezpay Buy Button and paste the HTML source code snippet into place. Typically this would be pasted next to the description of the product or service offered for sale. 3. Save the changes to your Web page using your HTML editor to save the ezpay Buy Button to your Web site. 4. Open the updated Web page in a browser window. You should see the new ezpay Buy Button displayed on your Web page in the desired location. 5. Select the ezpay Buy Button to test it. Note that you will be redirected to the secure Skipjack Web site located on the Skipjack Financial Services website at You will see a yellow padlock icon ( ) in your browser window and an htpps:// prefix in the URL address which confirm your secure connection to the Skipjack Transaction Network. The ezpay Secure Order Form you created previously is displayed. Page 20 of 28

21 Testing your ezpay Secure Order Form and Order Process The ezpay Secure Order Form you created previously (as described in the Using the ezpay Wizard to Create an ezpay Secure Order Form section) is now ready for testing. This section lists some important testing and usage considerations. 1. Review the information displayed on your ezpay Secure Order Form carefully for typographical errors and other incorrect information. Remember, this is the form that your Customers see when they place their order. If you have copied the HTML code snippet you can change it by pasting it into the ezpay Wizard at and as described in the section Editing a Previously Created and Saved HTML Code Snippet. 2. Process test transactions using a credit card and/or debit test card. Test credit card numbers may be obtained from Skipjack Financial Services upon request. 3. For each transaction check that the Response Page is correctly displayed for each transaction. Ensure that all the information in your Custom response Page is accurate and conveys the desired information to your customers. 4. Check the response message sent to Customers by entering your own address into the field. 5. Review the results of transactions submitted using the Skipjack Merchant Services Register (Transaction Register). For information about the use of the Transaction Register, see the Using the Skipjack Reports Manager for more details. Suggested Website Notes for the ezpay Secure Order Form When a Customer selects the ezpay Buy Button on your Web site they are redirected to a hosted ezpay Secure Order Form on the Skipjack Transaction Network at The ezpay Secure Order Form uses Secure Sockets Layer (SSL) HTTPS protection for data transmitted across the Web to the Skipjack Transaction Network servers. This helps to ensure that all sensitive customer information, including credit card numbers, is secure when in transit across the Web. Note: You may want to add a note on your Web site to advise your Customers that the ezpay Secure Order Form that is used in ordering a product or service from your Web site will change to the Skipjack Financial Services (hosted) URL. This should alleviate any concerns about security and reassure your Customers who notice a change in the URL. Page 21 of 28

22 Using the Skipjack Merchant Services Register (Transaction Register) You can view the results of any transactions submitted to Skipjack Financial Services using the Skipjack Merchant Services Register (Transaction Register). For an overview of the Skipjack Merchant Register see the Skipjack Merchant Services Guide. The Merchant Services Interface can also be used to perform advanced transaction processing functions on transactions submitted by any transaction processing methods including the ezpay Secure Order Form. The following transaction processing functions can be applied using the Skipjack Merchant Register: Authorize (Authorize Additional) Settle Credit (Refund) Delete (Void) Make a Recurring Payment Note: For detailed information about the usage of each of these transaction processing functions see the applicable sections in the Skipjack Merchant Services Guide and the Skipjack Integration Guide. To view transaction details using the Skipjack Merchant Services Register (Transaction Register): 1. Direct your browser to the Skipjack Secure Login page at 2. Enter your Skipjack Merchant Account credentials into the appropriate fields: (Vendor (Login) Serial #, User Name, Password). 3. Select the Merchant Services radio button for the appropriate environment, either Live (Production) or Development (Demo), and select the LOGIN button. 4. Once the Account Summary page displayed, select the View Register button to display the Transaction (Merchant) Register page. 5. Specify the desired dates in the From and To fields and select the New Register button to display the transaction records that match the specified dates. The window will refresh and the results are returned for your Merchant Account, as shown in the example below. Page 22 of 28

23 Note: To access the Merchant Register, you must use the Merchant Account credentials assigned to your Merchant Account by Skipjack Financial Services when you obtained your Merchant Account. Check your confirmation notice for these details. Getting More Information about the Skipjack Merchant Register For more information about the usage of Merchant Services Register (Transaction Register), see the Skipjack Merchant Services Guide. For more information about advanced transaction processing details, see the Skipjack Integration Guide. For more information about Secure Login see information available at the Secure Login page at Page 23 of 28

24 Using the Skipjack Reports Manager The Skipjack Reports manager is used to view transactions that have been submitted for processing. There are a wide variety of preformatted report types available for use. To view a report using the Skipjack Merchant Reports manager: 1. Direct your browser to the Skipjack Secure Login page at 2. Enter your Skipjack Merchant Account credentials into the appropriate fields: (Vendor (Login) Serial #, User Name, Password). 3. Select the Reports radio button for the appropriate environment, either Live (Production) or Development (Demo), and click on the Login button. Generally you will be using the Live (Production) section. 4. The main Reports Manager screen is displayed. You can select the report type and other transaction criteria you wish to display in the report. Page 24 of 28

25 5. A sample Transaction Report is shown below. Getting More Information About the Reports Manager For more information about the usage of all the Reports options available in the Reports Manager, see the Skipjack Merchant Reporting Guide. For more information about Secure Login see information available at the Secure Login page at Page 25 of 28

26 FAQs This section contains Frequently Asked Questions (FAQs) about the ezpay Wizard, the ezpay Secure Order Form, and the ezpay Buy Button. What is the ezpay Wizard? The ezpay Wizard is a Web-based form used to generate an HTML code snippet which you insert into your Web page to create an ezpay Buy Button. What is the ezpay Buy Button? The ezpay Buy Button is the customized button that is added to your Web page to direct customers to the ezpay Secure Order Form. The ezpay Buy Button is created automatically by the HTML code snippet generated by the ezpay Wizard. What is the ezpay Secure Order Form? The ezpay Secure Order Form is an HTML form that is used by your Customers to order a product or service from your Web site. The ezpay Secure Order Form is customized with your business contact information so that customers can contact you during the order process, if required, and to provide a seamless ordering process to your Customers. How secure is the ezpay Secure Order Form? Very secure! The ezpay Secure Order Form is protected by SSL and HTTPS protocols to ensure data transmitted across the public Internet from the Customer s computer to the Skipjack Transaction Network is protected from interception and fraudulent use. The SSL and HTTPS protocols protect the data in transit across the public Internet. To protect the transaction data once it reaches the Skipjack Transaction Network, Skipjack Financial Services uses an extremely secure encryption technology for all data stored. For more information about the Skipjack Security protecting you financial transactions, see I ve added the ezpay Buy Button, now what do I need to do? After you ve added the Skipjack ezpay Buy Button to your Web page, Customers can order your product or service at any time. Be sure that you have enough product in stock to fulfill each order and that you have a process to track orders and handle questions or concerns that your customers may have regarding their order. Additionally you will need to be familiar using the Skipjack Merchant Services Register. See Using the Skipjack Merchant Services Register (Transaction Register) section for details. Page 26 of 28

27 Can I set the Sales Tax rate and Shipping Charges for orders in my ezpay Secure Order Form? Yes. The ezpay Secure Order Form supports adding a Tax Percentage and Shipping Charges to each order. You may specify these options in your ezpay Wizard when you first create your ezpay Secure Order Form. Once set, theses amounts are displayed as separate amounts in the Merchant and the Customer s messages generated when an order is Approved. These amounts are automatically added on to the transaction (order) total. This provides an itemized record of all costs in each order for both Merchant and Customer records. How long does it take to add (integrate) the ezpay Buy Button and ezpay Secure Order Form into my Web Site? The entire process of using the ezpay Wizard to create a customized ezpay Secure Order Form and adding the HTML code to your Web site HTML code is very quick. You should be able to add an ezpay Buy Button in just a few minutes. Of course, you should allow time to test your ezpay Secure Order Form prior to offering it Live to your Web site visitors. Is there a limit to how many ezpay Buy Button I can use on my page? You can use as many ezpay Buy Buttons as you want on your Web site. Each button generates its own order form. Practically speaking, the ezpay Buy Button is designed for a fairly modest number of purchases per Web site. For more complex e-commerce applications there are other Skipjack Financial Services products that might be better suited for the task. See the Skipjack Financial Services Web site at for more information about available electronic commerce options. How do I test my ezpay Secure Order Form to ensure it is working properly to process my Customer orders? The ezpay Secure Order Form has already been extensively tested and is proven to be reliable for processing electronic transactions. You only need to test the parts of the ezpay Secure Order Form and ordering process that were customized by you in your ezpay Wizard, for example the Custom Response Page URL, web site URL, etc. For more information about testing see the Testing your ezpay Secure Order Form and Order Process section. Where can I find out more information about Credit Card Processing? Visit the Skipjack Web site at Page 27 of 28

28 Why do I see a blank screen after submitting an order for processing when testing my ezpay Secure Order Form? If you received a Merchant (and Customer) response for your test transactions but see only a blank Web page after the order is submitted for processing this indicates that the transaction is properly being processed but your Response URL is pointing to a non-existent Web page. Check the address you entered into the Response URL field carefully. Correct any typos, or better yet, cut-and-paste the full correct URL including the portion of the address into the Response URL field in the ezpay Wizard. Save the HTML code snippet to the clipboard and test the form by selecting the Test ezpay Form button. If the URL is now correct this will solve the problem and you will see your Customized Response URL. Remember after you have edited the ezpay Secure Order Form you must reinsert the (corrected) HTML code snippet into your Web page(s) and save the changes to the Web page to finalize yours changes. How do I create a Donation Button for my Web site? To create a Donation button for use on your web site, follow the steps listed in the section Using the ezpay Wizard to Create an ezpay Secure Order Form. The only special step you perform is to enter 0.00 into the Product Price field. How do I get more help with the ezpay Secure Order Form or ezpay Wizard if I need it? Contact Skipjack Financial Services Customer support at for help if you have any problems during your Web site integration that cannot be addressed in this documentation. Page 28 of 28

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