JDSU E6474A Support and Software Update Services

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1 JDSU E6474A Support and Software Update Services A total system support offering. At JDSU, we are dedicated to your success and to increasing the value of your technology solutions. We are ready to build a long-term relationship that will help you maintain a competitive advantage and rise to the challenges of a dynamic industry.

2 Staying competitive means keeping up-to-date In the global communications market, you have to stay ahead of your competition to remain successful. Using the E6474A application as an integral part of your business gives you that extra edge. Choosing the E6474A Software and Support Update Services ensures that you will keep your competitive edge, month after month. This service makes it easy for you to update your E6474A application to take advantage of new, enhanced functionality. It is an ideal way to ensure that your team and your system stay up-to-date. Comprehensive benefits The E6474A Software and Support Update Services encompasses a comprehensive range of benefits and services. It will help you: maintain your competitive advantage by keeping your E6474A system current keep your team in touch with new technologies and new and modified standards increase your productivity through new and enhanced software functionality. What do you get? You can expect the following software updates and enhancements as part of the update service: access to software updates and software maintenance when and if they are available download updates via the Internet, at your convenience. Service-level agreement (SLA) for technical support: 12-hour response time for telephone support, 8.30 am to 6.00 pm, (4-hour response time in the U.S.A., business hours), Monday through Friday 24-hour coverage via support, Monday through Friday from an experienced team with vast knowledge of drive test measurements and network optimization. Remote support, connecting you directly to someone who can help with: remote viewing and control of your software fast and secure sessions secure file transfers easy-to-use chat features for quick question/answer sessions. Extended support is available, if required: by appointment up to five times a year. 2

3 Software updates JDSU regularly releases enhancements to E6474A software solution in the form of software updates. Purchasing any of the update options entitles you to receive all of the updates released during the term of your agreement. Under this service, you automatically receive new software releases that contain significant improvements or enhancements that affect your system. If a new release contains only minor revisions, you will receive notification from JDSU so you can request or copy the software directly from a JDSU archive. These delivery mechanisms eliminate the necessity to check continually for the availability of new software. The Software and Support Update Service (SUS) options include: 1-year standard SUS (Option 060) 1-year Corporate SUS (for more than 50 systems)(option 061) 1-year Tech Tool SUS (Option 062) 3-year standard SUS (Option 063) 3-year Corporate SUS (Option 064) 3-year Tech Tool SUS (Option 065) 5-year standard SUS (Option 066) 5-year Corporate SUS (Option 067) 5-year Tech Tool SUS (Option 068) Software updates typically consist of a bundled package that contains both enhancements and maintenance items. Enhancements include: new or enhanced functionality of existing applications improvements in operator efficiency and application usability. Maintenance items include: system performance improvements software patches to improve existing software applications media and documentation to help you quickly understand the software changes and how to take advantage of them. Service-Level Agreement Web Software Updates Remote Support Training Material 3

4 Enhanced support for high-volume (50+) systems Being part of a global company enables JDSU to provide customers with even more support. In addition to the features already listed, we also provide direct access to the JDSU support database. You can view the details and current status of all your open and closed cases, plus: generate summary reports submit your own trouble tickets directly into the support database update your cases as required access our large knowledge base specific to drive-test issues synchronize agreement renewal to update all of your systems each year in a single transaction. This is provided as part of your E6474A Option 061 Software and Support Agreement. U.S.A. accounts will get a priority access number. We are here to help you Your E6474A Software and Support Update Services team can provide you with various other optional services that coincide with the software update process that include: installation assistance for your software updates customized training for your users application consulting that can help you optimize software updates. Additionally, a wide variety of other support services are available for your E6474A system, including: E6474A contract support services E6474A application and technology consulting E6474A training services. Excluded costs and services The following software update process costs and services are outside the scope of the E6474A Software and Support Update Services: A valid license is required for software updates supplied by this service and will be provided after JDSU receives payment of the appropriate fee. You can obtain licenses for other applications on the update media not previously purchased after JDSU receives payment of the appropriate fee. JDSU recommends that new customers to the E6474A platform (Version 10.0 and up) purchase on-site training (H7211B-209). SUS Releases Customers with a current SUS agreement will receive the benefits listed below. Customers can skip releases because each subsequent release includes a superset of previous releases. For example, customers upgrading from Release 16.1 to 16.3 also will receive the benefits of Release

5 SUS content in Release 16.3 Items indicated with an asterisk (*) are delivered as part of your SUS agreement, assuming you have the base license. New features include: Auto device detection* Auto view population* Data item search* Move cellsite layer to top level in map view* PC hardware compatibility check* Support for Hi Silicon LTE chipset Support for new devices based on Qualcomm LTE chipset* Update for latest Altair and Sequans LTE driver packages* Voice quality test enhancements* ibwave indoor import* FTA importer update* Issues resolved in Release 16.3* Incorrect E-UTRA band frequency definition in channel browser Missing SIB 6 and SIB 19 message decode Performance issues while recording with Qualcomm LTE devices Stability improvements for the Sierra Wireless 313 LTE device Missing templates that mark projects as invalid Lack of PDSCH and PUSCH throughput measurements on Qualcomm LTE devices Occasional issue with UMTS SC reporting as Detected when in Active set Failure of LG G7 LTE devices with old firmware connecting to the network High spike of UL/DL RLC and PDCP throughput values at the start of data sessions on Qualcomm LTE devices Application crashes when importing certain SD5 files Failure of cell linking and cell naming to work in UMTS mode on Nokia WCDMA phones Incorrect display position of SC in UMTS pilot bar chart SUS content in Release 16.2 Items indicated with an asterisk (*) are delivered as part of your SUS agreement, assuming you have the base license. New features include: Indoor enhancements* Multiple rotatable map* Indoor way-point navigation* Command line exporter* New receiver models Receiver enhancements* 5

6 Sequans LTE support enhancements* Altair LTE support enhancements* Qualcomm LTE support enhancements* SIB 19 protocol decode* NAS protocol tagging* FTA importer for Android LTE FTA* Issues Resolved in Release 16.2* Problem: The DipSwitch settings for an EVDO Rev A Device selects Turn off Slotted Mode Operation by default. Solution: New projects created in Release 16.2 or later will clear the Turn off Slotted Mode Operation setting in the CDMA2000LogMask dialog by default, allowing EVDO Rev A devices that are detected as Generic CDMA devices to function properly. CDMA and CDMA2000 phones require users to manually turn on the Turn off Slotted Mode Operation option to work properly. Problem: Missing CDMA/EVDO Searcher and Finger Info messages. Solution: Adds log packets from log codes 0x119C and 0x119F when the Searcher and Finger Info checkbox is selected. Problem: Displays run-time error when testing with the Sierra Wireless 313U LTE device. Solution: Resolves logging error in the Qualcomm LTE Intrafrequency Measurements frame. Problem: Incorrectly displays the UMTS Receiver Bar Chart after changing the display mode from vertical to horizontal bars during logging. Solution: Resolves a coding error that caused this defect. Problem: The iperf test reports failure when setting the TCP maximum segment size. Solution: Disable the iperf -M option when entering 0 in the TCP MSS [M] property. Problem: Disproportionate display of rotatable indoor map view for measuring tool and post processing. Solution: Added display for width, depth, and aspect ratio to help users more accurately define the indoor boundary. Problem: Failure to display the VoIP MOS score for G7xx codecs when testing with VoIP office running on Windows 7. Solution: Resolved an error in port binding that caused this defect. 6

7 SUS content in Release 16.1 Items indicated with an asterisk (*) are delivered as part of your SUS agreement, assuming you have the base license. New features in Release 16.1 include: Qualcomm LTE irat 3G parameters* Sierra Wireless LTE Device connect/disconnect test* Qualcomm LTE new trace measurement frames* SINR, Tx power measurements Sequans LTE chipset support Indoor measurement enhancements* Add elevation Rotate collection orientation FTA Importer update for HTC Android phone* Receiver with new kernel* Windows 7 64-bit compatibility support* Issues Resolved in Release 16.1* Problem: The RSCP values reported on DC-HSPA+ devices are too low. Solution: Corrected the decoding logic for the relevant Qualcomm log codes. Problem: The handheld importer may crash due to index out of bounds exception when importing certain AHD logs. Solution: Updated the frame and item entries to accommodate extended channel messages. Problem: Incorrect RSRQ values logged for Altair LTE devices. Solution: Corrected the formula used when logging the RSRQ values. Problem: Time stamps in Altair LTE device trace messages are not in milliseconds. Solution: Adjusted the time stamp values based on channel bandwidth. Problem: Issues with band and sector forcing on the Nokia C7-00 phone. Solution: Updated the conditions and commands used in the forcing functions. Problem: Occasional exceptions occur when creating an event after loading an old drive. Solution: Corrected the logic to support backwards compatibility when restructuring frame items. Problem: Failed Samsung LTE connect and disconnect tests indicate COM port read timeouts after removing and inserting devices. Solution: Corrected the recovery logic for COM port reloads. 7

8 Problem: When keypad emulation is off, certain Qualcomm chipset-based phones result in the second-called-party number not taking effect in a sequence of call control tests. Solution: Updated the phone number for every call. Problem: Indoor map freezes while updating position, if plotting Ec/Io on the map. Solution: Implemented mechanisms to accommodate multiple updates more efficiently. Problem: Time stamps in Samsung LTE logs may show large jumps in value. Solution: Updated the method of decoding time stamps and detecting wraparound conditions. Problem: The bars in the Receiver UMTS Top N SC Ec/Io chart may turn green, even for invalid scrambling codes. Solution: Corrected the logic that controls the bar color. Problem: The map view may indicate an exception when changing the spectrum range for a data item in map-layer properties. Solution: Resolved a divide-by-zero error. Problem: Inaccurate GSM cell ID updates in logs collected with FTA version Solution: Parsed system information Type 6 messages; the fix is available in FTA version Problem: Unable to run multiple video streaming with MOS tests under a parallel sequence. Solution: Updated the sequencer test code to accommodate parallel execution of the Genista agent. JDSU Global Partner Network Product specifications and descriptions in this document subject to change without notice JDS Uniphase Corporation DTSUS.BR.NSD.TM.AE June 2012