Quick Reference Guide. ict200 Series

Transcription

1 Quick Reference Guide ict200 Series

2 Hotkey Support Pressing one of the numeric keys (0-9) from the Idle Screen will take the user directly to certain pre-assigned transactions or tasks. Should any of those functions be password protected, the merchant will be prompted for password entry after pressing the Hotkey. Hotkeys will be available for only those functions/transactions that are shown on their respective menu. If an unassigned numeric key is pressed, the key press is ignored. Note that if there are less than or equal to 9 options, the number starts from '1'. If there are 10 options, the number starts from '0'. This allows selection of the options by pressing a single digit hot key. If there is an option that is two digits, it will not be accessible by Hotkey. Sample Hotkey assignments: Restaurant Retail Hotkey Feature 0 Unassigned 1 Sale 2 Return 3 Void 4 Force 5 Pre Auth 6 Settlement 7 Reprint 8 Unassigned 9 Unassigned Hotkey Feature 0 Unassigned 1 Sale 2 Return 3 Void 4 Force 5 Tip 6 Pre Auth 7 Settlement 8 Reprint 9 Unassigned The terminal keypad contains 10 numeric keys (0-9), an up/down scroll key, a green [Enter] key, a red [Cancel] key, a yellow [Clear] key, and a number of additional function keys Key Key Name Red [Cancel] Key Green [Enter] Key Yellow [Clear] Key ** Main Menu = Press [Enter] from the Idle Screen ** Admin Menu = Press [.,#*] from the Idle Screen Hotkeys take you from the Idle Screen directly to pre-defined transactions or tasks. Hotkeys are not available on wireless devices.

3 The following special function keys are present on all terminal models: [F], [F1], [F2], [F3], [F4]: Function Key Key Name F F1 F2 F3 F4 Key functions may change when the terminal mode changes. If the function key accesses a terminal task or option that is password protected, the user will be prompted to enter the required password when the function key is pressed. Key Terminal State = Idle State Two Item Selection Screen Report or List Display Other Main Menu [F][#] (Password protect if possible; require Admin/Mgr/Supv password) [.,#*] key Admin Menu. Scroll down menu listing. [F1] (Top Left key) Selects the option on the bottom left side of the screen. [F2] Scroll Down [F3] Scroll Up Page down to facilitate viewing Page up to facilitate viewing Scroll down menu listing. Scroll up menu listing. [F4] (Top Right key) Language Toggle Selects the option on the bottom right side of the screen. Scroll up menu listing. [F] followed by [F2] Print Report or list that is displaying [F] Scroll up menu listing.

4 Setup Surcharge for Debit Transactions Step 1: 6. Select 2 Debit 7. Select 9 Surcharge 8. Select 1 Surcharge 9. Select 2 Debit Only if surcharge should be added to all debit sale transactions (With or without Cash Back) 10. Select 3 Debit With Cashback if surcharge should be added only to debit sale transactions with Cash Back Step 2; 6. Select 2 Debit 7. Select 9 Surcharge 8. Select 2 SurchargeAmt 9. Enter the surcharge amount. For example 100 for $1.00 Step 3: 6. Select 2 Debit 7. Select 9 Surcharge 8. Select 3 SurchargeVbge 9. Enter the surcharge verbiage, like Terminal fee Set Sleep Timer 5. Select 5 TermSettings 6. Select 5 Term HW 7. Select 2 Sleep Timer 8. Enter the Sleep Timer Quick Reference Guide Set Number of Receipt Copies 5. Select 3 Receipts 6. Select 3 Receipt Options 7. Select 2 RcptCopies 8. Select 2 One Copy for one copy of the receipt, select 3- Two Copies for two copy of the receipts or select 4- Prompt for application prompting for the second copy of the receipt. Setup Header (Header 1 & 2) Step 1; 5. Select 1 Merchant 6. Select 2 Edit Merchant 7. Enter the Merchant Number and 8. Enter the Merchant Password and 9. Select 5 Headers 10. Select 1 Header1 11. Enter the Header1 and press [F4] (Save) 12. Select 2 Header2 13. Enter the Header2 and press [F4] (Save) Step 2: 5. Select 3 Receipts 6. Select 1 Headers 7. Select 1 Header3 8. Enter the Header 3 and 9. Select 2 Header4 10. Enter the Header 4 and 11. Enter the Header 4 and 12. Select 3 Header5 13. Enter the Header 5 and 14. Select 4 Header6 15. Enter the Header 6 and 16. Select 5 Header7 17. Enter the Header 7 and ADMINISTRATION SETUP Setup Pre-Print (should be always ON) 5. Select 3 Receipts 6. Select 3 Receipt Options 7. Select 3 Preprint 8. Press [F1] (ON) key to enable the preprint option. Setup Footer 5. Select 3 Receipts 6. Select 2 Footers 7. Select 1 Footer1 8. Enter the Footer 1 and 9. Select 2 Footer2 10. Enter the Footer 2 and 11. Select 3 Footer3 12. Enter the Footer 3 and 13. Select 4 Footer4 14. Enter the Footer 4 and 15. Select 5 Footer5 16. Enter the Footer 5 and 17. Select 6 Footer6 18. Enter the Footer 6 and 19. Select 7 Footer7 20. Enter the Footer 7 and press [OK Setup Pre-Auth Step 1: 1. Parameter PreAuth should be on while performing parameter download Step 2: 5. Select 3 Receipts 6. Select 3 Receipt Options 7. Select 7 PreAuthRcpt 8. Select 2 Rcpt w Sign to have a receipt with signature line OR Select 3 Rcpt w/o Sign to have a signature without signature line Setup Standard Tip 7. Select 3 TipAuto 8. Enter the auto tip percentage Setup Tip Guide 7. Select 2 Tip Guide 8 Select 1 Tip Guide 9. Select 2- Display if the guide needs to be displayed only OR Select 3- Print if the guide needs to be printed only OR Select 4- Both if the guide needs to be both displayed and printed Setup Tip Guide Percentage 7. Select 2 Tip Guide 8. Select 2 TipGuide1 9. Enter the first tip guide percentage 10. Select 3 TipGuide2 11. Enter the second tip guide percentage 12. Select 4 TipGuide3 13. Enter the third tip guide percentage Setup Auto Tip Percentage 7. Select 1 Tip 8. Select 5 Auto Tip Only

5 Setup Auto Tip Percentage 7. Select 3 TipAuto 8. Enter the auto tip percentage Quick Reference Guide ADMINISTRATION SETUP Setup Standard / Auto Tip 7. Select 1 Tip 8. Select 4 Std/Auto Tip

6 Set Communication Priority and press [OK] and 4. Select 3- SETUP MENU 5. Select 2- COMMUNICATIONS 6. Select COMSPRIORITY 7. Enter COM MODE PRIORITY ORDER. Note: <ComsPriority> = ### where 1 = Dial, 2= Ethernet (2 in GPRS terminal means, GPRS communication using IP protocol) Dial Communication Setup and press [OK] and 4. Select 3- SETUP MENU 5. Select 2- COMMUNICATIONS 6. Select 2- DIAL 7. Select 1- AccessCode (enter it if needed) and press OK 8. Select 2- Phone #s 9. Select 1- PriAuthNum (enter the primary auth number) and press OK 10. Select 2- SecAuthNum (enter the secondary auth number) and press OK 11. Select 3- PriSetlNum (enter the primary settlement number) and press OK 12. Select 4- SecSetlNum (enter the secondary settlement number) and press OK 13. Select 3- Baud (select the proper baud rate) 14. Select 4- DialRetry (enter the dial retry) 15.. Select 5- DialTone (Turn it on or off) 16. Select 6- DialType (select Tone or Pulse) 17. Select 7- PreDial (Turn it on or off) 18. Press CAN to return to the main screen Quick Reference Guide Ethernet Communication Setup and press [OK] and 4. Select 3- SETUP MENU 5. Select 2- COMMUNICATIONS 6. Select 3- Ethernet 7. Select 2- Ethernet Setup 8. Select 1- Dynamic IP 8.1 Select 1- HostPort1 (enter the primary Host port number) and press OK 8.2 Select 2- HostPort2 (enter the secondary Host port number) and press OK 8.3 Select 3- HostURL1 (enter the primary Host URL address) and press OK 8.4 Select 4- HostURL2 (enter the secondary Host URL address) and press OK OR 9. Select 2- Static IP 9.1 Select 1- Terminal IP (enter the terminal IP) and press OK 9.2 Select 2- GatewayIP (enter the gateway IP) and press OK 9.3 Select 3- IPSubMask (enter the IP subnet mask) and press OK 9.4 Select 4- PriDNSIP (enter the primary DNS address) and press OK 9.5 Select 5- SecDNSIP (enter the secondary DNS address) and press OK 9.6 Select 6- HostPort1 (enter the primary Host port number) and press OK 9.7 Select 7- HostPort2 (enter the secondary Host port number) and press OK 9.8 Select 8- HostURL1 (enter the primary Host URL address) and press OK 9.9 Select 9- HostURL2 (enter the secondary Host URL address) and press OK 10. Press CAN to return to the ETHERNET MENU 11. Select 3- Timers Setup 12. Select 1- IPConnTimeout (enter the IP connection timeout) and press OK 13. Press CAN to return to the main screen COMMUNICATION SETUP Bluetooth Setup and press [OK] and 4. Select 3- SETUP MENU 5. Select 2- COMMUNICATIONS 6. Select 4- Bluetooth 7. Select 1- New Base 8. Terminal displays Dock the terminal on the base, dock the terminal on the base 9. Terminal displays BASE ASSOCIATION OK 10. Press CAN to return to the main screen GPRS Setup and press [OK] and 4. Select 3- SETUP MENU 5. Select 2- COMMUNICATIONS 6. Select 4- GPRS 7. Select 1- APN (enter the APN address) and press OK 8. Select 2- Login (enter the login name) and press OK 9. Select 3- Password (enter the password) and press OK 10. Select 4- SIM Code (enter the SIM CODE) and press OK 11. Press CAN to return to the main screen

7 DEBIT & CREDIT CARD TRANSATIONS Debit Sale (EMV & Swipe) 2. Select 1- Sale 4. Pass terminal to the customer 5. Customer swipes or inserts card number 6. Customer selects the language if EMV card is inserted 7. Customer selects the payment method if EMV card is inserted 8. Customer confirms the selected application if EMV card is inserted 9. Customer Presses YES at the confirm amount prompt 10. If Cash Back is desired customer enters amount and presses OK 11. If No Cash Back customer presses NO 12. If Surcharge does apply, customer selects YES to accept the surcharge amount. 13. Customer presses NO at the Surcharge prompt to cancel the transaction 14. Customer presses Accept at the confirm prompt 15. Customer selects the Account Type 16. Customer enters the PIN 17. Customer passes the terminal to Merchant 18. After transaction completed, the receipts will be printed Credit Sale ( EMV & Swipe) 2. Select 1- Sale 4. Pass terminal to the customer 5. Customer swipes or inserts card 6. Customer selects the language if EMV card is inserted 7. Customer selects the payment method if EMV card is inserted 8. Customer confirms the selected application if EMV card is inserted 9. Customer Presses YES at the confirm amount prompt 10. Customer presses Accept at the confirm prompt 11. Customer enters the PIN if EMV card required PIN entry 12. Customer passes the terminal to Merchant 13. After transaction completed, the receipts will be printed. Manual Credit Sale 2. Select 1- Sale 4. Enter Amount and press OK 3. Pass terminal to the customer 4. Customer manually enters the card number 5. Customer enters the expiry date 6. Customer Presses YES at the confirm amount prompt 7. Customer presses Accept at the confirm prompt 8. Customer passes the terminal to Merchant Credit Pre-Auth (EMV & Swipe) 1. Press [OK] (green) 2. Select 2- Pre-Auth 4. Pass terminal to the customer 5. Customer swipes or inserts card 6. Customer selects the language if EMV card is inserted 7. Customer selects the payment method if EMV 8. Customer confirms the selected application if EMV card is inserted 9. Customer Presses YES at the confirm amount prompt if EMV card is inserted 10. Customer enters the PIN if EMV card required PIN entry 11. Customer passes the terminal to Merchant 12. After transaction completed, the receipts will Manual Credit Pre-Auth 2. Select 7- Pre-Auth 4. Pass terminal to the 5. Customer manually enters the card number 6. Customer enters the expiry date 7. Customer passes the terminal to Merchant 8. After transaction completed, the receipts will be printed. Debit Return (EMV & Swipe) 2. Select 4- Return 4. Pass terminal to the customer 5. Customer swipes or inserts card 6. Customer selects the language if EMV card is inserted 7. Customer selects the payment method 8. Customer confirms the selected application 9. Customer Presses YES at the confirm amount prompt 10. Customer selects the Account Type 11. Customer enters the PIN 12. Customer passes the terminal to Merchant 13. After transaction completed, the receipts will be printed. Credit Return (EMV & Swipe) 2. Select 4- Return 4. Pass terminal to the customer 5. Customer swipes or inserts card 6. Customer selects the language if EMV card is inserted 8. Customer selects the payment method 9. Customer confirms the selected application if EMV card is inserted 10. Customer passes the terminal to Merchant 11. After transaction completed, the receipts will Manual Credit Return 2. Select 4- Return 4. Pass terminal to the customer 5. Customer manually enters the card number 6. Customer enters the expiry date 7. Customer passes the terminal to Merchant 8. After transaction completed, the receipts will be printed. Credit Void 2. Select 5- Void 3. Select NO at the Void Pre-Auth prompt. 4. Press the key that corresponds to the desired search option in 5. Enter the field that the terminal is asking for from the original receipt. 6. Verify the information on the screen and press OK 7. Press [F4] (Select) to select the transaction. 8. Press [OK] at confirm void amount prompt. Debit Void 2. Select 3- Void 3. Select NO at the Void Pre-Auth prompt. 4. Press the key that corresponds to the desired search option in th SEARCH 5. Enter the field that the terminal is asking for from the original i t 6. Verify the information on the screen and press OK 7. Press [F4] (Select) to select the transaction. 8. Pass terminal to the customer 9. Customer swipes or inserts card 10. Customer selects the language if EMV card is inserted 11. Customer selects the payment method 12. Customer confirms the selected application 13. Customer presses YES at confirm void amount prompt. 14. Customer enters the PIN 15. Customer passes the terminal to Merchant 16. After transaction completed, the receipts will be printed.

8 DEBIT & CREDIT CARD TRANSATIONS Credit Force (EMV & Swipe) 2. Select 6- Force 4. Pass terminal to the customer 5. Customer swipes or inserts card 6. Customer selects the language 7. Customer selects the payment method 8. Customer confirms the selected application 9. Customer passes the terminal to Merchant 10. Merchant enters the Approval Code at the Enter Approval Code prompt 11. After transaction completed, the receipts will be printed. Pre-Auth Completion 2. Select 3- Pre-Auth Completion 3. Press the key that corresponds to the desired search option in the SEARCH menu. 4. Enter the field that the terminal is asking for from the original pre auth receipt. 5. Verify the information on the screen and press OK 6. Press [F4] (Select) to select the transaction. 7. Press [F1] (Accept) to confirm the sale amount or press [F4] (Change) to change the sale amount. 8. If [F4] (Change) is selected in the previous step, enter the new sale amount and press OK 9. After transaction completed, the receipts will be printed.

9 When colored stripes appear on a receipt, it is time to change the paper roll. Changing the Paper Roll Only use paper approved by the manufacturer (roll diameter max 40 mm/ 1.57, roll width 58mm/ 2 ¼, roll length 17m/55 ). Using Unapproved paper can damage the terminal s printer. To change the paper roll, follow the steps below: 1. Pull the flap at the top of the ict220 up. 3. Place the paper roll into the paper compartment. Make sure the end of the paper is inserted as shown below. Pull a little bit of paper out towards the top of the terminal. 2. Pull the flap backwards to open the paper compartment. 4. Close the paper compartment by pulling the flap up towards the terminal and so a little bit of the paper is coming out.

10 Error and Display Messages Error CARD NOT ALLOWED CARD READ ERROR CHECK LINE AND PRESS ENTER CHECK SPED MERCHANT SETUP INCOMPLETE PASSWORD LOCKED OUT PRESS ENTER PLEASE REBOOT SETTLEMENT UNSUCCESSFUL SYSTEM PROBLEM CALL HELPDESK TRANSACTION FAILED Cause and Solution The user is likely: using an invalid card, entering the card number incorrectly, using a Debit/ATM card for a credit card transaction (using a card that is not valid for the transaction type), or using a credit card that is outside the supported BIN ranges. Check the card number against the Card Configuration Table. The card information was not able to be read or there was a bad card swipe. Swipe the card again or use a different card. If credit card, manually enter card. The terminal did not detect a dial tone when attempted to dial out. Check the phone line to make sure it is securely plugged in a press [Enter]. If it sill fails, attach a phone to the line to hear if there is a dial tone, if not call the phone company. Make sure an analog phone is being used. The application is configured to use an external SPED but is has not been detected. The terminal is not receiving a signal from the SPED. Check the SPED cable connection. Validate that the SPED is receiving power. Verify that the SPED is correctly connected to the terminal. Unable to complete transaction because merchant setup information is missing. Ex. Merchant Name, TID, or host connection information. Complete merchant setup making sure all required parameter fields are set up. More than 4 attempts were made to enter an Admin password with an incorrect password. The user will be locked out of attempting to access the Admin Menu for the length of time set by <PWLock> parameter. Another Admin user can reset the username and password of the locked out user. Displays if application requires a reboot to recognize the newly attached peripheral. Reboot the terminal. An attempt to settle/close the batch was unsuccessful. Review any error messages from terminal, host, and printed on receipt. On Ethernet transaction SSL certification name is not set up on downloads or something in the terminal is set up Incorrectly. Reboot terminal, and SSL certificate name to parameter <SSLCertif> in download system and perform a partial download. On downloads check that files are set up correctly for downloads. If connection to host failed, line was busy or no host response was received, this message will display. Confirm Phone line or Ethernet is available and try transaction again.