Customer Payment Solutions. Vermont Systems Inc.

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1 Customer Payment Solutions Vermont Systems Inc.

2 Customer Payment Solutions (CPS) Allows you to process credit card/debit card transactions with the VeriFone MX830 PinPad, using the Vermont Systems, Inc. Electronic Redirect Interface (ERI) option. ERI allows your users to swipe credit cards at the point-of-sale workstations, while storing no credit card information, other than the card mask (first 6 & last 4 digits) in the VSI database. No card entry is performed on the screen of a VSI application. All card data is entered on a PCI-DSS certified (Payment Card Industry Data Security Standard) VeriFone MX830 and then passed directly to the processor via PAYWare.

3 VeriFone MX830

4 Daily Processing 1. Process the sale as normal. 2. Customer wants to pay for transaction using their credit card. 3. On the payment screen select the appropriate credit card pay code and then hit Print, No Print. Regular payment screen

5 Daily Processing continued The customer will be asked to swipe their card and choose either Credit or Debit. If Debit is chosen, they will be asked for their PIN and the transaction will process and receipt will print. If Credit is chosen they will get the signature screen where they will need to sign the MX830 and hit OK, at which point it will process and the receipt will say Signature Captured Electronically (see next slide). Clerk screen Customer screen

6 Daily Processing continued The customer will be prompted to sign the screen using the stylus, at which point you will get a pop up of their signature and after a few seconds it will disappear, once the signature is gone from your screen the transaction should complete and the receipt will print. Two credit card receipts (auth receipts) will print. The customer gets one copy and the clerk keeps one copy.

7 Reprint an Auth Slip If the authorization receipt did not print you can reprint it. You can hit this button on your screen, or Daily > System > Credit Card Processing > Credit Card Authorization Receipt Reprint You Can reprint by Receipt Number or look up a list on the Household. Click PRINT to print the selected credit Card authorization receipt.

8 Taking a Voice Auth Payment 1. Process the sale as normal. 2. At the payment screen, select the Voice Auth pay code (80). Note: You must have access to the credit card number and expiration date. 3. Select Print or Process. 4. The Credit Card Sale screen will display. 5. You will enter the Voice Authorization Code, given by the Chase support person, then press Voice Auth. continued on next slide Note: The number to call is listed on the Additional Info slide. Note: Some card types require voice auths for purchases, like a business or purchasing card.

9 Voice Auth continued 6. Enter the 16-digit credit card number, then press the green button on the MX830 and enter the card expiration date. 7. Press the Green button to continue with the authorization. Save the receipt for future reference.

10 Taking a Manual Auth Payment 1. Process the sale as normal. 2. On the payment screen select that Manual Entry pay code (81). 3. The Credit Card Sale screen will display. 4. The MX830 will prompt you to enter the card number (see next slide). 5. Press the green button on the MX830 and it will ask for the card expiration date (see next slide). 6. Press the green button to continue with the authorization. 7. The MX830 will ask for a signature, either mark the screen and hit OK or wait for it to time out. It will process the transaction either way once approved. Note: Manual Auths can be used after the system has been down. Each site should have knuckle busters to imprint card data and note $ amount. When system becomes available again the users can enter the sales into RecTrac/CYMS using the manual entry pay code.

11 Credit Card Manual Auth continued A Manual Auth would be used to take a payment over the phone or to refund a credit card if the customer is not there. It can also be used when the magnetic strip on the credit card is worn out and will not swipe. Note: After three bad swipes it will automatically go to the manual entry screen on the MX830.

12 1. Process the credit card sale as normal in Touch POS. The receipt will have a gratuity line. 2. In the Tips Processing program, double click your receipt. 3. The receipt # and sale amount will populate on the right side. 4. Type in tip amount and click OK. 5. A window will come up that says Applying Tip Please Be Patient. 6. Once this window goes away the transaction will be removed from the window on the left. Tip Processing See additional info slide for adding tip button

13 Duplicate Logic Check To help prevent double charges we have incorporated logic to check credit card and debit card sales. RecTrac offers automatic duplicate transaction checking. The PAYWare Transact Server can be set, by merchant, to check for duplicate transactions. Within a batch, the system checks for same dollar amount, card number and expiration date, swiped within the same day. Cancel=Do not charge credit card. Stop the Sale! CHARGE=Continue sale and charge credit card again.

14 Duplicate Logic Check continued If the clerk answers Cancel, the credit card WILL NOT be charged a second time. The following error will show on the screen. If you want to force a charge through you will need to click CHARGE. If the clerk answers CHARGE, the credit card WILL be charged again. To complete the sale, the clerk must click Process Sale to re-initialize the PinPad. The customer will swipe the card and continue like a normal sale. The credit card report will show a Decline for the attempt that prompted the alert, and then a second line item with the new sale info (see next slide).

15 Duplicate Logic Check continued If you Process a sale here the Card will be charged.

16 Refunding A Credit Card To refund a credit card, do a cancellation/void or reverse a POS sale. Click on Refund, on the refund screen choose the credit card pay code. Click on Print or Process, at which point the customer will be asked so swipe their credit card. They will choose Credit/Debit, sign the PinPad or enter their PIN, the transaction will complete and receipt will print.

17 Credit Card Report Reports > System > Credit Card/E-Check Reports > Credit Card Report. 09:26am: A normal sale where customer swiped card and transaction completed. 09:28am: Duplicate sale, detected. 09:29am: Duplicate sale, customer swiped same card but the clerk said Charge Card. You will see two line items. Dupe Declined - which means Decline the Dupe because we want to charge the card again. The 2 nd line is created when a Force Sale/ Process Sale, the PinPad charges the card again. 09:32am: This is a refund to a credit card.

18 End of Day Procedures Credit card amounts will calculate automatically, including Voice Auth (80) and Manual Entry (81). Two credit card auth receipts will print, one is for the customer and the other one should be put into the drawer. When you do your end-of-shift cash out, the tender count should be the number of auth receipts you have. You should add up all amounts on the auth receipts and match them to the counted amt on the tender balancing update screen.

19 Common Errors Connection Errors The error message for a connection issue may vary. However, somewhere in the error you might see; connection could not be established, no connection could be made and usually the IP address and port number of the PayWare server (xxx.x ) at the end of the message. If you get a connection error when a customer swipes their card do not try and swipe it again because it could result in a double charge. Immediately contact your local IT department and let them know of the error so they can further look into the issue. Network failure between the local garrison and Ft. Sam Houston. Port 5012 is blocked or closed. The PayWare Transact server at Ft. Sam Houston is offline. Note: At the end it will say xxx.x Example of a connection error message

20 Common Errors continued The MX830 will timeout after x number of seconds. If it does the above message will come up. The clerk needs to click on the Process Sale button and then the Swipe Card screen will appear again on the MX830. If a card is declined or if the type of card is not accepted or supported, the VeriFone ERI Payment Processing screen will display a message indicating why the card was rejected. The example above depicts an authorization decline.

21 Common Errors continued The user is attempting to start a second RecTrac session while one copy of RecTrac is already running. A COM port can only belong to one session at a time. Another user is attempting to log into RecTrac using the Login As New User hot button or menu item. In order to release the existing connection to the MX830, the current user must first exit RecTrac completely. Either through End of Shift cash out or by clicking the Exit bar at the bottom of the screenbefore allowing another user to log in. If the same error message occurs after logging in again, a reboot of the workstation and MX830 will be required. Log out of RecTrac and reboot the computer.

22 Common Errors continued The automation server for SIM.Charge is not registered properly. Please reinstall this server or try registering it again. (5893) This error indicates the sim.dll is not registered properly. You should only get this error if using VeriFone PAYWare Credit Card Processing. To fix log into the workstation as a local administrator. Browse to \WebClientApps\VSI\RecTracLAN\misc\InstallComponents\Verifone\SIM\Install and run the SIM_setup.exe Log in to RecTrac and make sure the error does not show Error code: 0x process-mx830 ic1321.p (5890) Access to the port 'Com9' is denied Reboot the MX830 and the workstation. No such host is known message CPS is down; contact the CPS Sam Houston helpline.

23 Common Errors continued MagStripe on credit card is bad: After three attempts it will automatically bring you into the manual entry mode. Enter card number and then the expiration date and hit the green button, sale will process. Patron doesn t choose debit or credit within the PinPad timeout: If the patron does not pick an icon using the stylus, the MX830 will default automatically to Credit Card and continue with the transaction. Patron doesn t Sign the MX830 using the Stylus within the PinPad timeout: If a signature is not captured within the allotted threshold, the sale will complete and the subsequent authorization receipt will print with a signature line.

24 Additional Info Who to call for a Voice Authorization US Domestic Option #1 Japan Italy Portugal Korea UK Turkey Germany To get an outside line in Germany dial

25 Who do I contact? For settlement problems and password changes: Vermont Systems ASP team Phone x For all other problems, the MWR helpdesk: United States Army G6 Help Desk Phone :00 AM to 5:00 PM Central Time Note from G6: All s sent must be an original, not a forward or reply.

26 Questions?

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