NURIT. Card Payment Terminal. User Manual

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1 NURIT Card Payment Terminal User Manual

2 Application 4.90 NURIT POS Terminal (All Models) Copyright Notice Copyright Lipman Electronic Engineering Ltd. All rights reserved. The content of this publication is for informational purposes only and is subject to change without notice. It does not represent a commitment on the part of Lipman Electronic Engineering Ltd. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated to any language in any form by any means without the prior written permission of Lipman. Trademark Information NURIT is a registered trademark of Lipman Electronic Engineering Ltd. All other product and brand names contained in this manual are trademarks of their respective owners. Catalog Number??????? Print Date January 005 ii User Manual

3 NURIT POS Terminal (All Models) Application 4.90 About this Manual Thank you for purchasing the NURIT Card Payment System. You now own one of the most reliable and easyto-use electronic point-of-sale (POS) terminals manufactured today. This manual provides basic user instructions. To fully utilize the features of your NURIT, and for general safety purposes, it is recommended that you familiarize yourself with this manual, your NURIT terminal and any peripheral equipment or accessories you may be using. It is recommended that you store this manual in a safe place for future reference. Document Conventions Warning denotes that failure to follow the specific procedures and practices described may result in personal injury. Caution denotes that failure to follow the specific procedures and practices described may result in damage to the NURIT device or other equipment. denotes helpful hints and other important information about the use of the NURIT device are described. CHART FOR STEP # - Due to keyboard differences, actions will differ with the NURIT model. Make sure to match the action with the NURIT model being used. - Denotes a definition or explanation about the User Function in the step/action table that follows. - Denotes an example of when and why the User Function should be performed. User Manual iii

4 Application 4.90 NURIT POS Terminal (All Models) Table of Contents USER MANUAL... I Copyright Notice... ii Trademark Information... ii Catalog Number... ii Print Date... ii ABOUT THIS MANUAL... III Document Conventions...iii NURIT TERMINAL SCREENS...0 NURIT NURIT 30XX Series & NURIT NURIT 8000 & TERMINAL COMMUNICATION OPTIONS... NURIT KEYPAD LAYOUTS... Key Definitions Keypad Layout Keypad Layout Keypad Layout Keypad Layout Keypad Layout... 7 PERFORMING SALE TRANSACTIONS...8 Credit Cards... 8 Debit Cards... 0 EBT Cards (Electronic Benefits Transfer)... Check Sale... 3 Cash Sale... 5 RETAIL TRANSACTIONS WITH TIPS...6 Credit Cards... 6 Processing a Sale with Signature Capture... 7 VOIDS...8 Void Sale... 8 Void Return... 9 Void Forced Sale iv User Manual

5 NURIT POS Terminal (All Models) Application 4.90 Table of Contents, cont'd RETURNS...3 Credit Return... 3 Debit Return... 3 Verify Forced Transaction Telephone Calling Card Activation Batch Process Bridge Upload (Image Capture) Accessing Hot Keys Counter Tip Driver License Verification... 4 DL Verification General Report DL Verification Clerk Report DL Verification States Report Clear Driver License Data QUICK SERVICE PAYMENT (QSP)...48 Processing a QSP Transaction Voiding a QSP Sale... 5 TERMINAL MENU...53 Navigating Menu Options Menu Options REPORTS...55 Printing the Default Report Printing the Current Report Transaction Types on Reports Print History Reports... 6 Display Transactions Receipt Copy Print Performance Report Tip Report Report Setup Visa/MasterCard Options Report Setup Params on Tip Report RAM Disk Report Communication Log Report User Manual v

6 Application 4.90 NURIT POS Terminal (All Models) Table of Contents, cont'd MERCHANT PARAMETERS...7 Authorizations Transaction Type Authorizations Card Type Authorizations Debit Prompt Security Levels Edit Header/Trailer Set Cash EDC Merchant Fee... 8 Set Batch Time... 8 Industry Prompts... 8 Site ID MERCHANT OPTIONS...85 Accessing the Merchant Options Menu Paper Type No Paper Mode Buzzer Set Operation Mode Battery Saver Print Disclaimer... 9 Set Menu Type... 9 Set Halo... 9 Print Setup Store and Forward Enabling Store and Forward Store and Forward Mode Select Display Offline Transactions Store and Forward Reports Upload Transactions...00 Resend Failed Transactions...0 Delete Failed Transactions...0 Check Reader...03 Check Imager Send Images (Bridge)...05 Check Imager Send Images (FTP)...06 Check Imager Clear Images...07 Check Imager Setup Menu (Bridge)...08 Check Imager Setup Menu (FTP)...09 vi User Manual

7 NURIT POS Terminal (All Models) Application 4.90 Table of Contents, cont'd Check Imager - Franking... 3 Signature Option... 4 Bridge Communication... 4 Language Setup... 5 External Card Reader... 6 ISP Communication... 6 HOST PARAMETERS... 7 Accessing the Host Parameters Menu... 7 Host Parameters... 8 Host Phones... 8 Print EDC Setup... 9 Protocol Version... 9 AutoDial Setup... 0 Host Radio Address... SYSTEM OPTIONS... Accessing the System Option Menu... 3 Terminal Time and Date... 3 Edit PIN Key... 4 Select Master Key... 5 Set Batch Number... 5 Edit Database... 5 Working Mode... 6 Tip Options... 6 Fraud Control... 9 AVS On Swipe... 9 AVS On Card Present... 3 AVS On Card Not Present... 3 Card Present V-Code Comment Option Test Mode Predial Call PIN Pad Initialize PIN Pad Function PIN Pad Configuration Select MAC Key Location Status Bar User Manual vii

8 Application 4.90 NURIT POS Terminal (All Models) Table of Contents, cont'd RADIO PARAMETERS Radio Tests RSSI...40 Radio Tests Terminal MAN Number...4 Radio Tests Terminal LLI Number...4 Radio Tests Radio Information...43 Print Parameters...44 Battery Test...45 DOWNLOAD Parameters...46 Autoload...46 Application Only...47 Communication Parameters...47 COMMUNICATION Minimum Retries...49 Tone/Pulse Dial...50 Exchange Prefix...5 Gateway...5 Suffix...5 Via...53 Check Line...54 Dial Tone Check...55 APPENDIX A: RESTAURANT TIPS & TABS Working Mode Tip Options...56 Add Tips...59 Tip Overage...6 Working Mode Tab Option...6 Open a Tab...63 Close a Tab...64 Close a Tab, cont d...65 Deleting a Tab...66 Show Tabs...67 Tab Report...67 Open Tabs Report...68 Closed Tabs Report...68 viii User Manual

9 NURIT POS Terminal (All Models) Application 4.90 Table of Contents, cont'd APPENDIX B - TROUBLESHOOTING APPENDIX C - TELEPHONE CALLING CARD... 7 APPENDIX D - LIPMAN USA LICENSE AGREEMENT NURIT POS EDC Terminals End-User License Agreement FOR Lipman USA Software SOFTWARE PRODUCT LICENSE User Manual ix

10 Application 4.90 NURIT POS Terminal (All Models) NURIT Terminal Screens The Screen representations shown in this manual depict the size of the NURIT 085 terminals and may not be representative of the size of your specific NURIT model. The following is an example of the screen display for the idle screen and Main Menu screens for all of the different NURIT terminal displays. NURIT 085 Idle Prompt Screen: CREDIT...SALE ACCOUNT --> Main Menu Screen: MENU SCREEN:.Reports NURIT 300 & NURIT 830 Idle Prompt Screen: Main Menu Screen: CREDIT...SALE ACCOUNT --> NURIT 8000 & 800 Idle Prompt Screen: CREDIT...SALE ACCOUNT --> MENU SCREEN:.Reports.Merch Params 3.Merch. Options 4.Hosts Params Main Menu Screen: MENU SCREEN:.Reports.Merch. Params 3.Merch. Options 4.Hosts Params 5.System Options 6.Radio Params 7.Download 8.Communication 9 NOS Menu 0 User Manual

11 NURIT POS Terminal (All Models) Application 4.90 Terminal Communication Options Please review the following chart for information regarding the different NURIT model communication options. MODEL LAND LINE WIRELESS GPRS ETHERNET NURIT 085 NURIT 300 NURIT 8000 NURIT 800 NURIT 830 User Manual

12 Application 4.90 NURIT POS Terminal (All Models) NURIT Keypad Layouts All NURIT terminals have a number of keys in common. These keys are the same and perform the same function regardless of the NURIT model. Other keys are unique to either one model or a series of models. Key Definitions Below is a list of Lipman Keys and their definitions/functions. KEY -0 Number Keys MENU/ESC ALPHA/COPY FUNCTION Enter amounts, account numbers, dates and any numeric value. When used with the ALPHA key, accesses the alpha characters. Used to access the Main Menu and exit the different menu levels. Cancels an incomplete transaction. From the main menu, access the Receipt Copy menu. When entering data, changes the number to one of the alpha characters on the key. Displays the terminal date/time when at the ENTER PASSWORD prompt. User Manual

13 NURIT POS Terminal (All Models) Application 4.90 Key Definitions, cont d KEY REPORT BATCH PAYMT MODE CLEAR FEED REVIEW / ENTER Function/Arrow Keys F-F8 Keys ON / OFF FUNCTION Prints the current Default Report Begins the Batch Process Cycles through the different EDC types, Credit, Debit Cash, etc. Erases the information when entering an amount or an account number. Erases character under the cursor when editing parameters, header and trailer. Advances the paper one line. Displays current totals for each EDC type and scrolls through by EDC type. Accepts entered information. Executes the current function. <RETURN >, <VOID >, <VERIFY > and <FORCED >. When at the idle prompt, accesses the specific transaction type. When in a menu, scrolls up and down through the menu choices. Moves the cursor left & right in a parameter field. These are HOT Keys that must be programmed prior to use. Eight keys which act as short cuts to specific reports, functions and menus. F-F4 keys and unmarked keys (F5-F8) under the LCD display. Powers the terminal On & Off. User Manual 3

14 Application 4.90 NURIT POS Terminal (All Models) Key Definitions Use the table below to identify the keys on your NURIT model # -0 Report Batch Paymt Menu Alpha Review Verify Return Clear Feed Void Forced Enter F-F8 ON/OFF 4 User Manual

15 NURIT POS Terminal (All Models) Application Keypad Layout Below is an example of the key pad layout of the NURIT Keypad Layout Below is an example of the key pad layout of the NURIT 300. User Manual 5

16 Application 4.90 NURIT POS Terminal (All Models) 8000 Keypad Layout Below is an example of the key pad layout of the NURIT Keypad Layout Below is an example of the key pad layout of the NURIT User Manual

17 NURIT POS Terminal (All Models) Application Keypad Layout The NURIT 800 is unique in that it has six quick select keys, three on each side of the LCD display. These keys give the NURIT 800 an ATM style face and allow the user to quickly and easily navigate from one application to another. User Manual 7

18 Application 4.90 NURIT POS Terminal (All Models) Performing Sale Transactions Credit Cards A Credit Card Sale can be completed either by swiping the customer s credit card or by manually entering the account number and expiration date on the front of the card. Please check rates with your bank for manually entered transactions. 3 Make sure the CREDIT SALE idle prompt is displayed. CREDIT...SALE ACCOUNT Swipe the credit card, or type the account number and expiration date. Type the amount of the transaction without a decimal point then <ENTER>. CREDIT...SALE AMOUNT If the account number was manually entered, the terminal will ask if the card is present. Depending on the user s response the terminal will prompt for V-code and other AVS settings. * Dependent upon Fraud Control settings. 5 6 Press <ENTER> if the card is present OR <MENU> if the card is not present. Enter the three digit V-code from the back of the credit card then <ENTER>. Card Present ENTR=YES, MENU=NO Enter CVV: Continued on next page. 8 User Manual

19 NURIT POS Terminal (All Models) Application 4.90 Credit Cards, cont d 9 Enter the street address number then <ENTER>. i.e.: If billing address is 3 Main St., enter 3. Street Address? 0 Enter the ZIP Code then <ENTER>. Enter Zip Code: The terminal dials out for an approval and prints one receipt. Press any key for the second receipt to be printed. TEAR SLIP - -> Press Any Key CARD TYPE CVC CODE CVV CODE CID CODE VISA MasterCard AMEX Discover For more information on V-Code, see page 35. For more information on AVS (Address Verification System), see pages User Manual 9

20 Application 4.90 NURIT POS Terminal (All Models) Debit Cards A Debit Card Sale must be completed by swiping the customer s debit card through the card reader. Manually entered debit transactions are not allowed From the idle prompt use the chart below to press the corresponding button for the DEBIT prompt. NURIT 8000 & 800 press <ENTER> Swipe the debit card. Debit cards must be swiped. Type the dollar amount of the transaction and press <ENTER>. The terminal prompts you to enter a Cash Back amount. DEBIT...SALE ACCOUNT CHART FOR STEP All Other Models press <PAYMT> DEBIT...SALE AMOUNT 0.00 CASH BACK Type a Cash Back amount and press <ENTER>. OR, press <ENTER> to bypass Type your PIN and press <ENTER>. * Use external PinPad if connected. TOTAL $XX.XX Enter your P.I.N. 0 User Manual

21 NURIT POS Terminal (All Models) Application 4.90 EBT Cards (Electronic Benefits Transfer) An EBT card transaction is an electronic system that authorizes the issuant to use their government provided benefits to purchase food items or make use of the Cash Benefit feature. EBT transactions can be swiped or manually entered. From the Idle prompt use the chart below to press the corresponding button until EBT..SALE displays. EBT...SALE ACCOUNT CHART FOR STEP NURIT 8000 & 800 press <ENTER>. All Other Models press <PAYMT> Swipe the EBT card, or type the account number and expiration date, or, if required, the GEN number. Press <> for FOOD STAMP Press <> for CASH BENEFIT Type the dollar amount of the transaction and press <ENTER>.. FOOD STAMP. CASH BENEFIT EBT...SALE AMOUNT 0.00 If you selected FOOD STAMP, proceed to Step 7. If you selected CASH BENEFIT, skip to next step. User Manual

22 Application 4.90 NURIT POS Terminal (All Models) EBT Cards (Electronic Benefits Transfer), cont d 6 7 The terminal prompts you to enter a Cash Back amount. CASH BACK Type a Cash Back amount and press <ENTER>. OR, press <ENTER> to bypass. 8 Type your PIN and press <ENTER>. * If you are using an external PIN Pad, you are prompted on the PIN Pad instead of on the terminal. TOTAL $XX.XX Enter your P.I.N User Manual

23 NURIT POS Terminal (All Models) Application 4.90 Check Sale The check MICR (numbers at the bottom of the check usually from left to right) can be entered manually or read by a check reader. When entered manually, the format of the information depends upon the Host Processor. The RDM and other check readers are supported by all POS applications. The Magtech Check Imager is supported by the POS_PLUS application only. From the Idle prompt use the chart below to press the corresponding button until CHECK..VERIFY displays. CHECK...VERIFY AMOUNT 0.00 CHART FOR STEP NURIT 8000 & 800 press <ENTER>. All Other Models press <PAYMT>. Type the amount to be verified and press <ENTER>. 3 Type the 7-digit MICR number on the check then <ENTER>. OR Swipe check in the Check Reader/Imager. Enter MICR or Use Check Reader : The display varies depending on the check host. 4 If a Check Imager is being used, the terminal displays the result. Check Inserted Successfully User Manual 3

24 Application 4.90 NURIT POS Terminal (All Models) Check Sale, cont d The terminal stores the image in its memory. A successful storage confirmation message is displayed. Press any key for the second receipt to be printed. Storing Images, Please Wait Check Image Storage Complete TEAR SLIP - -> Press Any Key 4 User Manual

25 NURIT POS Terminal (All Models) Application 4.90 Cash Sale Your NURIT allows you to record cash sales in your reporting. To do so, the Cash EDC mode must be enabled (see page 8). Cash transactions are for record keeping purposes only. No Host Processor is involved. Cash Transactions will be totaled and listed on the Batch Report. From the Idle prompt use the chart below to press the corresponding button until CASH..SALE displays. NURIT 8000 & 800 press <ENTER>. CASH...SALE AMOUNT 0.00 CHART FOR STEP All Other Models press <PAYMT>. Type the amount to be verified and press <ENTER>. 3 Type the dollar amount of the sale and press <ENTER>. 4 The receipt is printed. User Manual 5

26 Application 4.90 NURIT POS Terminal (All Models) Retail Transactions with Tips Your NURIT provides you the option of turning the Retail Tip on or off (see page 7). You can add up to three tips/gratuities per transaction. You can change the name of the tip for identification and reporting. Credit Cards Make sure the display is at the idle prompt. CREDIT...SALE ACCOUNT Swipe the credit card, or type the account number and expiration date. 3 4 Type the dollar amount of the transaction. Type the tip amount and press <ENTER>. OR, <ENTER> to bypass. : Repeat for Tips # & #3, if required. CREDIT...SALE AMOUNT 0.00 Enter Tip Amt: The terminal dials out for an approval and prints one receipt. 6 Press any key for the second receipt to be printed. TEAR SLIP - -> Press Any Key 6 User Manual

27 NURIT POS Terminal (All Models) Application 4.90 Processing a Sale with Signature Capture Signature Capture is used to electronically capture the Customer s signature as they sign the receipt. You must have access to upload the images to a Web Site for storage and later retrieval. This procedure is available with the POS_PLUS application only. An e-pad peripheral is needed to use this feature. Signature Capture is currently not available on a NURIT Please refer to page 5 for information on Electronic Signature. Make sure the display is at the idle prompt. CREDIT...SALE ACCOUNT Swipe the credit card, or type the account number and expiration date. Type the dollar amount and press <ENTER>. CREDIT...SALE AMOUNT 0.00 The terminal dials out to process the transaction. On successful completion, the terminal prompts you to insert the receipt into the e-pad for the customer to sign. After the customer has signed the receipt using the e- pad, press <ENTER>. Signature - -> ENTR=YES, MENU=NO User Manual 7

28 Application 4.90 NURIT POS Terminal (All Models) Voids Void Sale To void a sale is to nullify an approved transaction, one that has been authorized but not settled. However, if the transaction has already been settled, a RETURN must be processed. A VOID does not remove the hold on the customer s open-to-buy. Example: My customer made a purchase and then came back in a few hours for a refund. Since my terminal had not been batched I was able to process a VOID. From the Idle prompt use the chart below to press the corresponding button until VOID/SALE displays. CREDIT..VOID/SALE ACCOUNT CHART FOR STEP NURIT 8000 press < >. NURIT 800 press < >. All Other Models press <VOID>. 3 Swipe the credit card, or type the account number and expiration date. Type the dollar amount of the sale to be voided and press <ENTER>. 4 Press any key for the second receipt to be printed. TEAR SLIP - - Press Any Key 8 User Manual

29 NURIT POS Terminal (All Models) Application 4.90 Void Return For an explanation of a Return transaction see page 3. A RETURN transaction can be VOIDED if the RETURN has not been batched out. This will nullify the RETURN previously done in the same batch. Example: I processed a RETURN for the wrong amount. Since it is still in my open batch open, I can VOID that RETURN and then process one for the correct amount. From the Idle prompt use the chart below to press the corresponding button until VOID/RTRN displays. CREDIT..VOID/RTRN ACCOUNT CHART FOR STEP NURIT 8000 press < >. NURIT 800 press < >. All Other Models press <VOID>. 3 Swipe the credit card, or type the account number and expiration date. Type the dollar amount of the return to be voided and press <ENTER>. 4 Press any key for the second receipt to be printed. TEAR SLIP - - -> Press Any Key User Manual 9

30 Application 4.90 NURIT POS Terminal (All Models) Void Forced Sale For an explanation of a forced sale see page 4. A FORCED transaction can be VOIDED if the FORCED sale has not been batched out nullifying the original FORCED sale. This does not remove any hold on the customer s open-to-buy. Example: My customer decided to keep the car for an additional day after I processed the FORCED transaction. Since that sale is in the current open batch, I can VOID the FORCED SALE transaction. From the Idle prompt use the chart below to press the corresponding button until VOID/FRCD displays. CREDIT..VOID/FRCD ACCOUNT CHART FOR STEP NURIT 8000 press < >. NURIT 800 press < >. All Other Models press <VOID>. 3 Swipe the credit card, or type the account number and expiration date. Type the dollar amount of the forced sale to be voided and press <ENTER>. 4 Press any key for the second receipt to be printed. TEAR SLIP - - -> Press Any Key 30 User Manual

31 NURIT POS Terminal (All Models) Application 4.90 Returns Credit Return A RETURN is the reversal of an approved and settled transaction. A RETURN issues credit to the customer s credit card. If the transaction has not already been settled, a VOID should be processed. (See page 8.) Example: My customer made a purchase yesterday and then came back today for a refund. Since my terminal had been batched I processed a RETURN. From the Idle prompt use the chart below to press the corresponding button until RETURN displays. CREDIT...RETURN ACCOUNT CHART FOR STEP NURIT 8000 & 800 press < >. All Other models press <RETURN>. Swipe the credit card, or type the account number and expiration date. 3 Type the amount to be returned then <ENTER>. * If original transaction included a tip, enter the total amount. 4 Type the Auth. # of original transaction and press <ENTER>. CREDIT...RETURN AMOUNT 0.00 ENTER AUTH. NO: User Manual 3

32 Application 4.90 NURIT POS Terminal (All Models) Debit Return A debit transaction cannot be voided but it can be returned. Just like a Debit Sale, the card must be swiped to complete a Debit RETURN. From the idle prompt use the chart below to press the first corresponding key for DEBIT and the second until RETURN displays. DEBIT...RETURN ACCOUNT CHART FOR STEP NURIT 8000 press <ENTER> then < >. NURIT 800 press <PAYMT> then < >. All Other Models press <PAYMT> then <RETURN>. Swipe the debit card. 3 Type the amount to be returned and press <ENTER>. * If the original transaction included a tip, enter the total amount. Type the Authorization Number 4 of the original transaction and press <ENTER>. DEBIT...RETURN AMOUNT 0.00 ENTER AUTH. NO: 3 User Manual

33 NURIT POS Terminal (All Models) Application 4.90 Verify A VERIFY represents an approval but does NOT charge the credit card. It reserves the requested amount and places a hold on the customer s opento-buy. To charge the card after a VERIFY a FORCED transaction must be completed. (See next page) Example: I m not sure what the total charge for this service will be so I will perform a VERIFY to receive authorization and hold the estimated amount. From the idle prompt use the chart below to press the corresponding button until VERIFY displays. CREDIT...VERIFY ACCOUNT CHART FOR STEP NURIT 8000 press < > NURIT 800 press < > All Other Models press <VERIFY> Swipe the credit card, or type the account number and expiration date. 3 Type the dollar amount to be verified and press <ENTER>. 4 The verification receipt is printed. User Manual 33

34 Application 4.90 NURIT POS Terminal (All Models) Forced Transaction When authorization has previously been obtained via a VERIFIED transaction or a Voice Authorization, a FORCED sale must be performed to complete the transaction and receive payment. From the idle prompt use the chart below to press the corresponding button until FORCED displays. CREDIT...FORCED ACCOUNT CHART FOR STEP NURIT 8000 press < > NURIT 800 press < > All Other Models press <FORCED> Swipe the credit card, or type the account number and expiration date. 3 Type the dollar amount that has already been authorized. 4 Type the Authorization Number obtained previously and press <ENTER>. ENTER AUTH. NO: 34 User Manual

35 NURIT POS Terminal (All Models) Application 4.90 Telephone Calling Card Activation This function is used after the customer purchases a calling card. The card then needs to be activated in order to use. Follow the instructions below for assistance. From the idle prompt use the chart below to press the corresponding button until PHONE CARD displays. PHONE CARD SWIPE CARD CHART FOR STEP NURIT 8000 & 800 press <ENTER> All Other Models press <PAYMT> Swipe the phone card to be activated. 3 Type the monetary amount that is to be activated and press <ENTER>. 4 Type the clerk number and press <ENTER>. 5 Confirm the displayed amount is the amount that is to be activated and press <ENTER>. User Manual 35

36 Application 4.90 NURIT POS Terminal (All Models) Batch Process The transactions in the terminal need to be settled at the end of the business day, we call this settlement the BATCH PROCESS. You will not receive payment for the days transactions unless the batch process is completed. A manual batch process must be performed unless your processor has automated the process for you. (Autobatch) Example: The terminal display says NEED TO BATCH, that means I need to perform a manual batch process. From the idle prompt use the chart below to press the corresponding buttons for the BATCH process. NURIT 085 press <BATCH> FUNCTION MENU.BATCH : Display varies depending on the NURIT model and host. CHART FOR STEP NURIT 300 & 830 press <FUNC> then <> NURIT 8000 & 800 press <F> then <> Press <ENTER> to batch to host. * Depending upon the EDC types available and the Host Processors loaded into the terminal, the batch process may begin immediately with no additional user interface required. 36 User Manual

37 NURIT POS Terminal (All Models) Application 4.90 Batch Process, cont d 3 Type the number that corresponds with the host to which you are batching. CHOOSE HOST.ALL * Display varies with host. 4 Press <> to close the batch. CHOOSE OPTION.Close Batch * Display varies with host. 5 The terminal dials out to the host processor and prints a batch report. If a terminal is programmed for auto batch, the host closes the batch automatically each night at a specific time. The terminal prints a batch report. However, the report will only clear at the time of the first attempted sale in the new batch. If your terminal is set for auto batch, you may still have the option to batch manually. When applicable, signature and check images are uploaded before batching. User Manual 37

38 Application 4.90 NURIT POS Terminal (All Models) Bridge Upload (Image Capture) Use this procedure to upload captured images (signature and check) to the web. This procedure is available with the POS_PLUS application only. From the idle prompt use the chart below to press the corresponding buttons for the BATCH process. FUNCTION MENU.BATCH * Display varies depending on the NURIT model and host. CHART FOR STEP NURIT 085 press <BATCH> NURIT 300 & 830 press <FUNC> then <> NURIT 8000 & 800 press <F> then <> Using the arrow keys ( and ), scroll to the BRIDGE UPLOAD option and press <ENTER>. 3 The terminal dials out to the Bridge communication phone number and uploads the stored images. 38 User Manual

39 NURIT POS Terminal (All Models) Application 4.90 Accessing Hot Keys Hot Keys are short cuts to reports and terminal functions. To utilize your terminal s Hot Keys they must be programmed with the terminal s software. To see a list of your terminal s programmed Hot Keys you can print the SETUP report. (See page 94.) The NURIT 085 has eight Hot Keys on the face of the terminal, All other models have four Hot Keys available through the FUNCTION key. Example: I can easily print out my report by server # simply by pressing my terminal s F hot key. Example of Print Setup Report Hot Key List: F: Driver License F: Open a Tab F3: Close a Tab From the idle prompt use the chart below to press the corresponding button(s) to access F - Open a Tab. CREDIT...SALE ACCOUNT CHART FOR STEP NURIT 085 press the <F> key. NURIT 300 & 830 press <FUNC> and <> simultaneously. NURIT 8000 & 800 press <F> and <> simultaneously. User Manual 39

40 Application 4.90 NURIT POS Terminal (All Models) Counter Tip This feature is accessed by pressing the [F] or [FUNCTION] key or via an assigned HOT KEY. This feature allows for an unprocessed receipt (tip receipt) to be printed allowing you to obtain the customer s a tip amount before the transaction is processed. This is specifically used in a Retail environment with tips and is not necessary for a restaurant application. Example: I want to give my nail salon patrons a receipt they can write the tip amount on before I process the transaction. I print a counter tip receipt with the amount and a blank tip line. They write in the tip amount and return the counter receipt to me with their credit card. I then process the transaction and I input the tip amount when prompted. From the idle prompt use the chart below to press the corresponding buttons for Counter Tip. NURIT 085 press the assigned Hot Key Tip Receipt AMOUNT 0.00 CHART FOR STEP NURIT 300 & 830 press <FUNC> then <5> NURIT 8000 & 800 press <F> then <5> Enter the base amount of the transaction and press <ENTER>. To receive payment, the transaction must be processed after the counter tip information has been added. (See page 6 for instructions on processing a sale with a retail tip.) 40 User Manual

41 NURIT POS Terminal (All Models) Application 4.90 Driver License Verification Driver License Verification verifies that the magnetic strip information on the driver s license is the same as the information on the face of the license and that no alteration has been done. This feature is programmable at the NURIT Control Center using one of the terminal s hot keys. (See page 39.) All Driver License Verification procedures are available with the application POS7PLUS. From the Idle prompt, press the Hot Key that has been programmed for Driver License Verification. Swipe the customer s driver license with the magnetic stripe facing down and to the right. CREDIT...SALE ACCOUNT Swipe DL Card 3 4 Enter the Server ID and press <ENTER>. Select purchase type.. Tobacco. Liquor 3. Scan (Displays age and issuing state) ENTER SERVER ID 0 SELECT : TOB : LIQ 3: SCAN User Manual 4

42 Application 4.90 NURIT POS Terminal (All Models) Driver License Verification, cont d 5 The terminal reads the magnetic stripe and determines if the customer is of age to purchase the product type. LIQUOR APPROVED : The display varies with the selected product type. 6 The age and state of residence is displayed. Age: 30, PA 4 User Manual

43 NURIT POS Terminal (All Models) Application 4.90 DL Verification General Report This feature prints a report of all Driver License verifications. The report lists all approvals and declines and scans, the clerk verifying the license and the reason for verification. From the Idle prompt, press the Hot Key that has been programmed for Driver License Verification. Use the chart below to press the corresponding key for the DL menu. CREDIT...SALE ACCOUNT Swipe DL Card CHART FOR STEP NURIT 085, 300 & 830 press <REVIEW> NURIT 8000 press < ON/OFF> NURIT 800 press <CLEAR> 3 Press <ENTER> to print the report. DRIVER LICENSE:.Genral Report User Manual 43

44 Application 4.90 NURIT POS Terminal (All Models) DL Verification Clerk Report This feature prints a report of all Driver License verifications processed by a specific server/clerk. From the Idle prompt, press the Hot Key that has been programmed for Driver License Verification. Use the chart below to press the corresponding key for the DL menu. CREDIT...SALE ACCOUNT Swipe DL Card CHART FOR STEP NURIT 085, 300 & 830 press <REVIEW> NURIT 8000 press < ON/OFF> NURIT 800 press <CLEAR> 3 Press <> to select Clerk Report. DRIVER LICENSE:.Clerk Report 4 Type the server ID number and press <ENTER>. ENTER SERVER ID: 44 User Manual

45 NURIT POS Terminal (All Models) Application 4.90 DL Verification States Report Since not all States issue a Driver s License with a magnetic stripe on the back, this feature prints a report of all the supported states that do issue driver licenses with magnetic stripes, which can be verified. From the Idle prompt, press the Hot Key that has been programmed for Driver License Verification. Use the chart below to press the corresponding key for the DL menu. CREDIT...SALE ACCOUNT Swipe DL Card CHART FOR STEP 3 NURIT 085, 300 & 830 press <REVIEW> Press <3> to select Supported States. The terminal prints a list of the states that are currently supported. NURIT 8000 press < ON/OFF> NURIT 800 press <CLEAR> DRIVER LICENSE: 3.Supp. States User Manual 45

46 Application 4.90 NURIT POS Terminal (All Models) DL States Report, cont d The printed list of supported states is updated periodically as different states change the type of licenses they issue. The list below is subject to change. AR AZ CA CO DC FL IA KS LA MA MD MI MN MT NM OH PA TX VA VT WI ON Arkansas Arizona California Colorado District of Columbia Florida Iowa Kansas Louisiana Massachusetts Maryland Michigan Minnesota Montana New Mexico Ohio Pennsylvania Texas Virginia Vermont Wisconsin Ontario, Canada 46 User Manual

47 NURIT POS Terminal (All Models) Application 4.90 Clear Driver License Data This function clears all existing driver license verification information. From the Idle prompt, press the Hot Key that has been programmed for Driver License Verification. Use the chart below to press the corresponding key for the DL menu. CREDIT...SALE ACCOUNT Swipe DL Card CHART FOR STEP NURIT 085, 300 & 830 press <REVIEW> NURIT 8000 press < ON/OFF> NURIT 800 press <CLEAR> 3 Press <4> to select Clear DL Data. DRIVER LICENSE: 4.Clear DL Data 4 The terminal clears all Driver License verification data. DATA CLEARED User Manual 47

48 Application 4.90 NURIT POS Terminal (All Models) Quick Service Payment (QSP) Quick Service Payment (QSP) is a payment system often used in fast food restaurants, parking garages, motion picture theaters (cinemas), take out restaurants, etc. It allows you to process transactions that do not require authorization, receipts, or signatures. Additionally, QSP supports credit card sales and voids only. QSP supports transactions where the card is swiped only, manually key entered transactions are not supported. Manually key entered transactions are processed in the normal manner and print a receipt with a signature line. You can set a Floor Limit for each function (authorization, receipt, and signature), for each card type you process. This must be specified in the file that is built and downloaded to the specific terminal. QSP settings are printed on the Print Setup Report. QSP is available only when your host processor supports and requests it. The credit capture type must be terminal based. Example: My Client is a Parking Garage and they get very busy with long lines. Waiting for transactions to be approved and for the customer to sign the receipt takes too much time and causes longer lines. Setting the Client up with QSP with an Authorization and Signature floor limit will reduce the time needed for credit card transactions, shorten the waiting lines and result in happier customers. 48 User Manual

49 NURIT POS Terminal (All Models) Application 4.90 The table below lists the QSP default Floor Limits: Card Type Merchant Category Default Floor Limit Master Card Fast Food Restaurants $5.00 Master Card Parking Garages $50.00 Master Card Cinemas $35.00 VISA Restaurants (all types) $5.00 VISA Cinema $5.00 VISA Parking Garages/Lots $75.00 for authorization $50.00 for signature $5.00 for receipt User Manual 49

50 Application 4.90 NURIT POS Terminal (All Models) Processing a QSP Transaction Use the instructions below to complete a transaction using QSP. Swipe the credit card Type the transaction amount and press <ENTER> CREDIT...SALE ACCOUNT CREDIT...SALE AMOUNT If the transaction amount is greater than the Authorization Floor Limit, the terminal will contact the host processor; if the amount is less, it will not contact the host processor. If the transaction amount is less than the Receipt Floor Limit, press <ENTER> to print a receipt or <MENU> to proceed without printing a receipt. If the transaction amount is greater that the Receipt Floor Limit, the terminal will print a receipt automatically. If the transaction amount is less than the Signature Floor Limit, the receipt will not have a signature line. If the transaction amount is greater than the Signature Floor Limit, the receipt will have a signature line. Press any key to print a second receipt. TEAR SLIP - - Press Any Key 50 User Manual

51 NURIT POS Terminal (All Models) Application 4.90 Voiding a QSP Sale Use the instructions below to VOID a QSP transaction. From the idle prompt use the chart below to press the corresponding button until VOID/SALE displays. CREDIT..VOID/SALE ACCOUNT CHART FOR STEP NURIT 8000 press < > Swipe the card. NURIT 800 press < > All Other Models press <VOID> 3 4 Type the dollar amount to be voided and press <ENTER>. If the transaction amount is less than the Receipt Floor Limit, press <ENTER> to print a receipt or <MENU> to proceed without printing a receipt. CREDIT..VOID/SALE AMOUNT 0.00 Print Receipt? ENTR=YES, MENU=NO User Manual 5

52 Application 4.90 NURIT POS Terminal (All Models) Voiding a QSP Sale, cont d 5 6 If the transaction amount is greater than the Receipt Floor Limit, the terminal prints a receipt automatically. If the transaction amount is less than the Signature Floor Limit, the receipt will not have a signature line. If the transaction amount is greater than the Signature Floor Limit, the receipt will have a signature line. 7 Press any key to print a second receipt. TEAR SLIP - - Press Any Key 5 User Manual

53 NURIT POS Terminal (All Models) Application 4.90 Terminal Menu Your NURIT Terminal menu options allow you to control your terminal settings without the inconvenience of reprogramming. You can manage the terminal to work best for your business. The menus are divided into main menu options, which have submenu options. You access your terminal s menu by pressing the <MENU> button. Navigating Menu Options Use the following steps for assistance navigating through your terminal s menu options. Press <MENU> CREDIT...SALE ACCOUNT Press the < > and < > arrows to scroll through the menu items and press <ENTER>. OR Type the item s number in the keypad. MENU SCREEN:.Reports User Manual 53

54 Application 4.90 NURIT POS Terminal (All Models) Menu Options The items available in the terminal s main menu are: No. Name Description Reports Merch. Param 3 Merch. Option 4 Hosts Params 5 System Option 6 Radio Params 7 Download 8 Communication Configure report settings and print various reports. Merchant Parameters - security, authorization, receipt header and trailer, etc. Merchant Options (terminal options) - receipt printing options, Store & Forward, connected peripherals, etc. Host Parameters merchant and terminal IDs, authorization and batch phone numbers, etc. Time and date, PIN Pad options, Encryption keys, Tip Options, etc. Radio Parameters - connection tests, diagnostics, batteries, etc. Download applications, parameters and Host protocols. Configure communication parameters and settings. 9 NOS Menu Allows access to the NURIT Operating System sub-menu. 54 User Manual

55 NURIT POS Terminal (All Models) Application 4.90 Reports This main menu option has many submenu items to choose from. For example you can configure your report parameters, set your default report and print reports on command. The items available in the Reports menu are: No. Name Description Default Report Prints the report the user has set as the default. Current Report Prints the currently selected report and allows saving settings to the Default Report. 3 History Report Prints batch transaction totals. 4 Display Transactions Displays information about each current transaction on the screen. 5 Receipt Copy Prints a copy of the last or any receipt. 6 Performance 7 Tip Report 8 Report Setup 9 0 RAM Disk Report * Communication Log Report * Prints a report of terminal performance levels, such as percentage of denials, approvals, swipes, manual entries, and the like. Prints a report of tips received by each server. Configures report for Visa and MasterCard transactions to print together or separately. Adds merchant parameters to Tip Report. Prints report of memory usage, number of stored transactions and transaction capacity. Prints a report of recent communications. * Available only with the POS7_PLUS software User Manual 55

56 Application 4.90 NURIT POS Terminal (All Models) Printing the Default Report Either the Current Report (default) or the Tip Report in the Report Menu options can be set as your default report. Once you have configured the default report it will be the report that prints by pressing the REPORT button on a 085 or Function # for all other terminal models. Example: I print out a current report every time there is a change in shifts. To print this report quickly and easily I set it as my default report. 3 From Main Menu, press <ENTER>. Type the daily password and press <ENTER> Press <ENTER> or type <> then <ENTER> to select the Default Report. MENU SCREEN:.Reports ENTER PASSWORD REPORTS:.Default Report 56 User Manual

57 NURIT POS Terminal (All Models) Application 4.90 Printing the Current Report This report lists the terminal s daily transactions in a format that can be customized. You can choose this report as your default report by saving it when the terminal asks: Save as Default? If yes press ENTER, if no then press MENU. Example: I want a one-time report of Void transactions only so I printed a current report and specified VOID as the transaction type. I did not want to save it as my default so I pressed menu when prompted. From the main menu, type <> to select the Reports submenu. Enter the daily password and press <ENTER> MENU SCREEN:. Reports ENTER PASSWORD 3 Type <> to select the Current Report REPORTS:.Current Report User Manual 57

58 Application 4.90 NURIT POS Terminal (All Models) Printing the Current Report, cont d Press the < > and < > arrows to scroll through the Report Type submenu. Press <ENTER>. OR, type the number of the submenu item CUR. REPORT TYPE.Condensed Rprt 4 The terminal can print several types, as listed below: Report Type Description. Condensed Report Prints transaction number, card type, transaction type, last four digits of account number, and sale amount. Short Report Prints only transaction type and sale amount 3. Journal Rprt Prints a full copy of each transaction 4. Totals Only Prints only daily totals 5 6 Use the < > and < > arrows to scroll through the EDC Type submenu. Press <ENTER> OR, type the number of the submenu item Use the < > and < > keys to scroll through the Card Type submenu. Press <ENTER> OR, type the number of the submenu item CHOOSE EDC TYPE.ALL ENTER CARD TYPE. ALL 58 User Manual

59 NURIT POS Terminal (All Models) Application 4.90 Printing the Current Report, cont d Use the < > and < > keys to scroll through the Sorting Method submenu. Press <ENTER> OR, type the number of the submenu item. Use the < > and < > keys to scroll through the Transaction Type submenu. Press <ENTER> to select OR, type the number of the submenu item If you want to save the settings, press <ENTER> If you want to keep the current default settings, press <MENU> SORT METHOD: : By Trans # CHOOSE TRAN. TYP.ALL SET CUR DEFAULTS? ENTR=YES, MENU=NO User Manual 59

60 Application 4.90 NURIT POS Terminal (All Models) Transaction Types on Reports The Condensed Report will list the different transaction types with -letter designations. The following table explains the transaction designators: DESIGNATOR SL RT VE TK VS VR VF TRANSACTION TYPE Sale Return Verify Forced Void Sale Void Return Void Forced Example: Below is an example of how transactions types are listed on a current report. EDC: CREDIT Trn Crd tp Acct $ Amount M/C SL M/C RT M/C VR VIS SL VIS VS AMX TK AMX VE AMX VF User Manual

61 NURIT POS Terminal (All Models) Application 4.90 Print History Reports The history report prints batch totals for the preceding 300 batches. If there are three different EDC types programmed into the terminal, each of the three creates its own batch information. This means that a History Report would be able to print information for the last 00 days. Example: I want to balance my terminal against last month s statement. Print a History report starting with the first day of last month and ending with the last day. Select the Per Batch option for the individual batch totals and the overall total. From the Reports Menu, press <3> for History Report REPORTS: 3.History Report 3 4 Type the starting date of the batch report and press <ENTER> Type the end date of the batch report and press <ENTER> Use the < > and < > keys to scroll through the History Reports submenu. Press <ENTER> to select. OR, type the number of the submenu item From Batch Date: 0/0/04 To Batch Date: 0/3/04 HISTORY REPORTS.Total User Manual 6

62 Application 4.90 NURIT POS Terminal (All Models) Print History Reports, cont d Use the < > and < > keys to scroll through the EDC Type submenu. Press <ENTER> to select. OR, type the number corresponding with the desired EDC type Use the < > and < > keys to scroll through the card type submenu. Press <ENTER> to select. OR, type the number of the card type Use the < > and < > keys to scroll through the trans type submenu. Press <ENTER> to select. OR, type the number of the trans type. CHOOSE EDC TYPE.ALL ENTER CARD TYPE.ALL ENTER TRAN. TYP.ALL 6 User Manual

63 NURIT POS Terminal (All Models) Application 4.90 Display Transactions This function displays the daily transactions on the terminal s LCD display. Use the up and down arrow keys to scroll through the transactions. Use the left and right arrow keys to view additional information about the current transaction and to return to the previous screen. To VOID or print a receipt of the current transaction use the description below. Example: I processed a transaction for 5 cents in error but I don t remember the transaction number. I scrolled through the transactions in my terminal to void the incorrect transaction. Function Key Clear Copy Description Voids the current transaction Prints a copy of the receipt for the current transaction From the main menu, press <ENTER> OR type <> to select Reports. Enter the daily password and press <ENTER> MENU SCREEN:.Reports ENTER PASSWORD 3 Type <4> for Display Trans. REPORTS: 4.Display Trans. User Manual 63

64 Application 4.90 NURIT POS Terminal (All Models) Display Transactions, cont d 4 5 Use the < > & < > keys to scroll through the submenu. Press <ENTER> to select. OR, type the number of the display method. Display Trans.. Scroll All The terminal can display selected transactions as listed below: Display Type Description. Scroll All Scrolls through transactions, starting with the first. Tran # Prompts you to type the transaction number 3. Card Type Opens a submenu that lists the card types 4. Card Number Prompts you to enter the last four digits of the card Use the < > & < > keys to scroll through the EDC Type submenu items and press <ENTER> to select an EDC type OR type the number of the submenu item. CHOOSE EDC TYPE.CREDIT 64 User Manual

65 NURIT POS Terminal (All Models) Application 4.90 Receipt Copy This function allows you to print a Customer copy or a Merchant copy of the receipt for the last processed transaction and for any transaction. Example: The terminal ran out of paper as the Customer s receipt was printing. Replace the paper and print a copy of the Customer s receipt using the Receipt Copy function. In the main menu, press <ENTER> OR, type <> to select the Reports submenu Enter the daily password and press <ENTER> MENU SCREEN:.Reports ENTER PASSWORD 3 4 Type <5> to select Receipt Copy Press <> to print a copy of the Last Customer Receipt OR, press <> to print a copy of Any Receipt OR, press <3> to print a copy of the Last Merchant Receipt REPORTS: 5.Receipt Copy RECEIPT COPY.Last Cust Rcpt User Manual 65

66 Application 4.90 NURIT POS Terminal (All Models) Print Performance Report This function prints a report listing the percentages of denials, approvals, swipes, manual entries and other terminal statistics In the main menu, press <ENTER> OR Type <> to select the Reports submenu Enter the daily password and press <ENTER> The Reports submenu appears. Type <6> to select Performance Use the < > & < > arrows to scroll through the EDC Type submenu items and press <ENTER> to select an EDC type OR Type the number of the submenu item for the EDC type Press <ENTER> to Reset the Performance Report OR Press <MENU> to keep the default performance report MENU SCREEN:. Reports ENTER PASSWORD REPORTS: 6.Performance CHOOSE EDC TYPE.CREDIT Reset Perf Rprt ENTR=YES, MENU=NO 66 User Manual

67 NURIT POS Terminal (All Models) Application 4.90 Tip Report The Tip Report can be printed for all servers and simply sorted by individual server ID or it can be printed just to report on a specific sever. This report lists all tips entered for each transaction and includes a blank line where cash tips can be entered and a signature line for the server to confirm. 3 6 From the Reports Menu, press <7> for Tip Report. Use the < > & < > arrows to scroll through EDC Types, press <ENTER> to select. OR, type the number of the EDC type Use the < > &r < > arrows to scroll through Card Types, press <ENTER> to select. OR, type the number of the card type Press <ENTER> to save this as your default report OR, press <MENU> to keep the default report settings REPORTS: 7.Tip Report CHOOSE EDC TYPE.ALL ENTER CARD TYPE.ALL SETCUR.DEFAULTS? ENTR=YES, MENU=NO User Manual 67

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