Version 6.0 USER MANUAL

Transcription

1 X-Charge Version 6.0 USER MANUAL

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3 X-Charge Version /10/2005 User Manual

4 4 Copyright 2005 by CAM Commerce Solutions, Inc. All rights reserved worldwide. This manual, as well as the software described in it, is furnished under license and may only be used or copied in accordance with the terms of such license. This manual may contain technical inaccuracies or typographical errors. Changes are periodically made to the information herein and are incorporated in new editions of the publication. The information in this manual is for informational use only, and is subject to change without notice. Software referenced in this documentation includes Adobe Acrobat Reader, Microsoft Windows, and NDC ecommerce.

5 CONTENTS 5 CONTENTS OVERVIEW... 7 SECTION 1 - SETUP PROCEDURES... 9 Setting Up the X-Charge Program... 9 General Options... 9 Credit Cards Options Gift Cards Options Setting Up the X-Charge Server Program General Options Credit Cards Options Gift Cards Options SECTION 2 - TRANSACTION PROCESSING...23 Credit Card Transactions Processing a Credit Card Purchase Processing a Credit Card Return Processing a Debit Purchase Processing a Debit Return Processing a Forced Transaction Processing a Pre-Authorization Processing a Credit Card Adjustment Processing a Credit Card Void Transaction Processing a Purchase with a Check Gift Card Transactions Issuing a Gift Card Redeeming a Gift Card Processing a Gift Card Return Processing a Gift Card Adjustment Processing a Gift Card Void Transaction Gift Card Balance Inquiry Replacing a Gift Card Account Combining Gift Card Accounts Issuing Multiple Gift Cards SECTION 3 - TRANSACTION SETTLEMENT...37 Credit Cards Merchant Initiated Settlement Host/Time Initiated Settlement Gift Cards... 40

6 6 CONTENTS SECTION 4 - REPORTING...43 Credit Cards Transaction Detail Report Transaction Totals Report Credit Card Totals Report CC Totals By Day Gift Cards Gift Transaction Detail Gift Activity SECTION 5 - TRANSACTION LOOKUP...49 APPENDIX A - AUTHORIZATION ACTION CODES...51 APPENDIX B - SETTLEMENT ACTION CODES...53 APPENDIX C - STATE/PROVINCE CODES...55 APPENDIX D - X-CHARGE ERROR CODES...57 APPENDIX E - GIFT CARD ERROR CODES...59 APPENDIX F - FREQUENTLY ASKED QUESTIONS...61 APPENDIX G - AVS RESULT CODES...63 APPENDIX H - CVV2/CVC RESULT CODES...65 INDEX... 67

7 OVERVIEW 7 OVERVIEW X-Charge is used to process credit card, debit card, and check verifications, and to issue returns, adjustments, and voids against credit card and debit card transactions. In addition, it is used to issue and redeem gift cards and to perform returns, adjustments, voids, and other gift card maintenance transactions. The program also provides a variety of reports that include detail and summary level information for all transaction types as well as credit, debit, and gift card-specific detail. The transaction detail reporting allows for sorting by specific field names, and all reports can be displayed and/or printed by a date range. When you process transactions, the detail is saved in batch files in your system and at NDC. You have the option to settle those batch files using the Merchant Initiated feature or the Host/Time Initiated feature. If you select the Merchant Initiated feature, you will be responsible for settling the current batch files; you can also close multiple files during the business day. If you select the Host/Time Initiated feature, NDC will automatically settle the current batch for you once a day based on the specific time that you set up. X-Charge consists of two (2) programs: X-Charge (stand-alone module) and the X-Charge Server. The X-Charge Stand- Alone program processes all transactions, settles batch files, and produces reports. The X-Charge Server is used during communications to dial out and log each call and its results. This manual is divided into five (5) sections including Setup Procedures, Transaction Processing, Transaction Settlement, Reporting, and Transaction Lookup. The appendices contain authorization and settlement action codes which NDC ecommerce returns to the POS device as part of the transaction response, a list of state and province codes, and a list of error codes specific to the modem and other internal problems.

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9 9 SECTION 1 SETUP PROCEDURES This section discusses the X-Charge Program and X- Charge Server Program setup procedures that must be completed before you can process transactions. General Options Multi-User Tab SETTING UP THE X-CHARGE PROGRAM 1 On your desktop, double-click on the X-Charge icon. The X-Charge Main screen displays. Or Click on the Windows Start button, select Programs, and then select X-Charge. Then select and click on X-Charge. The X-Charge Main screen displays. 1 The Multi-User options default to Single User/Server - Use Modem or Internet connection on this computer. This indicates that the modem connected to this computer will be used for dial-out credit card and check verification processing. 2 Click in the Close X-Charge Server when client closes option box to select it if you want the X-Charge server to close automatically when you close the X-Charge program. 2 Click on File on the toolbar, then select and click on Setup. The X-Charge Setup screen displays. There are three Setup Categories listed along the left side of the screen: General Options, Credit Cards, and Gift Cards. 3 If the modem to be used for dial-out credit card and check verification processing is connected to another computer, click in the Client - Use Modem or Internet connection on another computer radio button. This means that multiple users will process transactions at one central location. As a client user, you will not be able to run the transaction Settlement process, Transaction Lookup, or Reports. Transactions will be processed by the other computer when the X-Charge Server program polls the directory you specify in the Transaction Folder edit box. This folder holds answer/request files. The Transaction Folder defaults to C:\Program Files\X- Charge\Local Tran, but you can change the path by clicking on the Browse (...) button at the end of the edit box and browsing for the folder from the window that displays. Note: The X-Charge stand-alone program communicates with the X-Charge Server program using answer/request files. Select-

10 10 SECTION 1 ing Client creates a request file in the designated transaction folder. The server program processes the request file and saves the results of the transaction in an answer file in the same directory. The client then retrieves the answer file and processes or displays the results. The transaction directory must be configured correctly; otherwise, the client will create request files that the server will not see. 4 Click on the Save button to save your entries. 5 Click on the Receipts tab. Receipts Tab ing the information you want to print on the receipt in the Rcpt Address Line 1, Rcpt Address Line 2, Rcpt City, Rcpt State, and Rcpt Zip edit boxes. 4 In the Rcpt Policy Line 1, Rcpt Policy Line 2, and Rcpt Policy Line 3 edit boxes, enter policy information you want printed at the bottom of the receipt. 5 Click on the Save button to save your entries. 6 Click on the Printing tab. Printing Tab This tab is used to set up receipt information. When X- Charge is used as a stand-alone system, the Receipts screen is where you set up your receipt printer, define the number of transaction receipts to print, and enter the policy information that you want printed on each receipt. When X-Charge is integrated with your POS software, receipts will print based on the receipt settings that were defined in that software. The printer that you select on the Receipts tab creates the interface between X-Charge and your POS receipt printer. 1 In the Receipt Printer combo box, click on the down arrow button and select the receipt printer from the dropdown list that displays. Note: If you need to install a printer, click on the Windows Start button, select Settings, and then select Printers. When the Printers window displays, click on the Add Printer icon and follow the instructions. Note: Set the default printer in Windows to the printer selected here to avoid errors. 2 Enter the number of Receipt Copies you want printed for each transaction. You can also use the up and down arrow buttons to set the number of copies. 3 Enter the name of the store you want printed on the receipt in the Rcpt Store Name edit box. Continue enter- 1 The report style is defaulted to Print Standard 8.5 x 11 Windows reports. This means that the reports will be formatted to print on standard paper. If you would prefer to print the reports on a 40-column receipt printer, click in the Print 40 Column receipt printer reports radio button to select it. 2 Click in the Line Feed after each line option box if you want the line to advance after each line prints. 3 Click in the Page Feed at end of receipt option box if you want the page to advance at the end of the receipt. 4 Click in the Print using standard Windows printing option box to print 40-column receipts/reports using standard Windows printing methods. Note: Many receipt or dot-matrix printers will not print correctly if this is selected. 5 In the Line Feeds after receipt combo box, enter the number of lines to advance after printing the receipt, or click on the up and down arrow buttons to set the number of lines. 6 Click on the Save button to save your entries. 7 Click on the Lists tab.

11 Lists Tab SETUP PROCEDURES 3 Click on the Save button to save your entries. 11 When you are finished setting the General Options, click on the Credit Cards button under Setup Categories. Credit Cards Options General Tab 1 This tab shows a Clerk List, which is a list of clerks attached to transactions in the system, and a ZIP Code List, a list of ZIP codes attached to transactions in the system. Use the up and down arrows in the boxes to scroll through the lists if necessary. 2 Click on the Display tab. Display Tab 1 Click in the option boxes to select or deselect the Required/Optional Fields as necessary: This tab lets you customize the colors that display in the X-Charge program during credit card and gift card transactions. Selecting distinct colors will make it easier to quickly identify whether credit card or gift card transactions are active. 1 Under Credit Card Colors, click on the Color 1 and Color 2 buttons to display windows that will allow you to set two colors that will display when Credit Card Transactions is active. 2 Under Gift Card Colors, click on the Color 1 and Color 2 buttons to display windows that will allow you to set two colors that will display when Gift Card Transactions is active. Require ZIP Code if credit card number is manually entered - If selected, a ZIP code will be required for credit card purchase and pre-authorization transactions when you manually enter the credit card number (Note: If you manually enter credit card numbers and do not enter a ZIP code, you will be charged a higher rate for the AVS transaction). Require Address if credit card number is manually entered - If selected, an address will be required for credit card purchase and pre-authorization transactions when you manually enter the credit card number. Require CVV2/CVC2 # if credit card number is manually entered - If selected, a CVV2/CVC2 number will be required for credit card purchase and pre-authorization transactions when you manually enter the credit card number. Require Receipt Number - If selected, a receipt number will be required for credit card purchase, force, and preauthorization transactions when you manually enter the credit card number. Require Clerk ID - If selected, a clerk ID will be required for credit card purchase, return, debit purchase, debit return, force, pre-authorization, adjustment, void, and check transactions when you manually enter the credit card number. 2 Click on the Save button to save your entries.

12 12 SECTION 1 3 Click on the Transactions tab. Transactions Tab 1 If you will be processing check verifications, click in the Enable Check Verification option box to select it. Selecting this option causes the <F10> Check option to display on the X-Charge Main screen. 2 In the Check Verification Service combo box, click on the down arrow button and make a selection from the drop-down list that displays: None, Global Payments Check DL, or TeleCheck. using these devices, or select VeriFone PINPad 1000 if you are using this device. Note: The PINPad 1000 is used for PIN entry only. The TT3101 and TT8810 are used for PIN entry, card swipe, and signature capture (in POS). If you select HHP TT3101 or HHP TT8810, these fields and buttons will activate: COM Port - Click on the down arrow button and select the correct COM port to use. Load Default Logo... - A dialog box opens for you to select the default logo or another logo of your own (.bmp file) to display on the pin pad. Edit Logo Template... - A dialog box opens for you to select a logo to edit. Click on the Save button, and the logo opens in the Windows Paint program where you can edit it. Test... - Verifies the setup is correct; prompts you for a keyboard test. Slide Show... - Lets you set up a series of images to display on the device. The image resolution must be 320 x 240. The Image Slide Show window displays. Note: If you are using check verification with Global processing and switch to Concord and then back to Global, you must manually reconfigure your check verification service for Global here and in the X-Charge Server setup. You must also verify that the check verification service in the X-Charge Server setup matches the one in the X-Charge Stand Alone setup. 3 If you are licensed to use Debit Cards, click in the Enable Debit Card Transactions option box to select it, then follow these steps: 3a Click on the PIN Pad Device Setup... button. This window displays. 3c To use the slide show feature, click to select the Enable Slide Show option box. Enter the number of seconds to wait to start the slide show, then enter the number of seconds to pause between images. The Add and Delete buttons let you choose the images to include; they will be listed in the Images box. Select an image from the box and click the Display button to see it; click the Test Slide Show button to see how your slide show will appear. Click the OK button to close the Image Slide Show window. Note: If you are using the HHP TT8810 device and you delete an image from the slide show, you must close and reopen the Image Slide Show window for the image list to redisplay correctly. 3b No Device Configured is selected by default in the PIN Pad Device combo box. Click on the down arrow button and select HHP TT3101 or HHP TT8810 if you are If you select VeriFone PINPad 1000, these fields and button will activate: COM Port - Enter the COM port number or click on the down arrow button and select the number from the dropdown list.

13 Default Message - This is the message that will display on the device for your customer to see. READY displays by default. You can change the message to another message of up to 16 alpha-numeric characters. Test... - Verifies the setup is correct; prompts you for a keyboard test. 3d Click on the OK button to save your settings, or click on the Cancel button to close the window. 4 Click on the Save button to save your entries. When you are finished setting the Credit Cards options, click on the Gift Cards button under Setup Categories. Gift Cards Options SETUP PROCEDURES or by double-clicking on the X-Charge icon in the system tray. In this example, the X-Charge icon is the third icon from the left: Note: Make sure to leave the X-Charge server machine on at night, and make sure the program is running by checking that the icon displays. The detail displayed on the screen can be set to a low or high level. Within the Server program, you will set up the server, transactions, settlement, logging, credit card scanning, and connection criteria. You can also set up the reports to print automatically at a scheduled time. To set up the X-Charge Server program: 1 From the X-Charge Main screen, click on File on the menu bar, then click on X-Charge Server. The X-Charge Server Main screen displays. 13 Or Double-click on the X-Charge icon in the system tray. The X-Charge Server Main screen displays. 1 Click in the option boxes to select or deselect the Required/Optional Fields as necessary: Require Receipt Number - If selected, a receipt number will be required for gift card issue, redeem, return, adjustment, replace account, combine accounts, and multiple issue transactions. Require Clerk ID - If selected, a clerk ID will be required for gift card issue, redeem, return, adjustment, void, balance inquiry, replace account, combine accounts, and multiple issue transactions. 2 Click on File on the menu bar, then select Processor. The X-Charge Processor dialog box displays. 2 Click on the Save button to save your entries, then click on the Exit button to close the Setup options. SETTING UP THE X-CHARGE SERVER PROGRAM The X-Charge Server program is used during communications to dial out and log each call and its results. The server screen can be accessed from the X-Charge Main screen (select File>X-Charge Server from the menu bar) The settings you specify here determine the Reports options that will be available. See Section 4 - Reporting for more information. CAM/Global Payments is selected by default as the

14 14 SECTION 1 Credit Card Processor. Click in the CAM/Concord EFS radio button to select it, if applicable. Note: If you process gift cards from POS and switch from Concord to Global for credit card processing, you will receive an error. 3 Click on the OK button to continue. This prompt displays: 3 Offline Processing is used to process transactions without connecting to the processor for each transaction. When enabled, the X-Charge server will approve all transactions and save them to be processed at a later time. Click in the Enabled Offline Processing at startup option box to use this feature. 4 Click on the Logging tab. Logging Tab Click on the OK button to close the prompt, then close and restart X-Charge and the X-Charge client for the changes to the credit card and/or gift card processor to take effect. 4 Click on the Setup button. The X-Charge Server - Setup screen displays. There are three Setup Categories listed along the left side of the screen: General Options, Credit Cards, and Gift Cards. General Options Server Tab The Logging tab is used to select the level of detail that displays on the Server screen and to specify whether to save that detail to a file. When the Logging Detail Level is set to Low, only the transactions that take place are displayed. When the level is set to High, detailed processes of the transactions are displayed. As transactions are processed, the detail displays on the X-Charge Server screen and can be set to display at a low or high level of detail as shown in the following examples: Logging Detail Level = Low 1 The X-Charge server icon is defaulted to displaying in the system tray each time you open X-Charge. If you want the server to automatically run each time you start up your system, click in the Run X-Charge Server at startup option box to select it. 2 In the Transaction Folder edit box, accept the default transaction folder, enter the correct folder information, or click on the Browse button (...) and select the correct folder. If you have multiple users, their transactions will be processed by polling the directory and folder shown here.

15 Logging Detail Level = High SETUP PROCEDURES 15 1 In the Logging Detail Level combo box, accept the default of Low - Transaction List, or click on the down arrow button and select High - All details. 2 Click in the Save Log Detail to File option box to select it if you want to save the log detail as each transaction is processed. 3 If you select the Save Log Detail to File option, verify that the Log File directory is correct. If they are not, enter the correct information, or click on the Browse (...) button and select the folder where you want to save the log detail. 4 Click on the Save button to save your entries. When the assigned User Name and Password are correctly entered and the OK button is clicked, the user will be able to access the options which have been enabled for him/her. 1 Click in the Enable User Security option box if you want to activate the Security feature. 2 There are six users available. Each one can be enabled or disabled individually. Select Manager, User 1, User 2, User 3, User 4, or User 5 from the User list. 3 Click in the Enable User option box to enable the selected user. 4 Enter a User Name and Password for the user. The User Name and Password will be required to run X-Charge. 5 Under X-Charge Server Security, click in the option boxes of the server options you want enabled for this user: Enable/Disable Offline Processing, Process Offline Files, Processor, or Setup. You can also click on the All button to enable all of the server options. 5 Click on the Security tab. Security Tab 6 Under X-Charge Stand-alone Security, click in the option boxes of the stand-alone options you want enabled for this user: Reports, Settlement, Setup, Transaction Lookup, Check For Updates, Credit Card - Purchase, Credit Card - Return, Credit Card - Debit Purchase, Credit Card - Debit Return, Credit Card - Force, Credit Card - Pre-Authorization, Credit Card - Adjustment, Credit Card - Void, Credit Card - Check Verification, Gift Card - Multi Issue, Gift Card - Multi Issue w/value, Gift Card - Activate, Gift Card - Issue, Gift Card - Purchase, Gift Card - Balance, Gift Card - Adjustment, Gift Card - Return, Gift Card - Void, Gift Card - Replace Account, Gift Card - Combine Account, or Display full CC# in GPN Item Detail rpt. You can also click on the All button to enable all of the stand-alone options except Display full CC# in GPN Item Detail rpt. 7 Repeat Steps 2 through 6 for each user you want to set up. The Security tab lets you set up individual security parameters for up to six users. When enabled, this window will display when trying to access either the stand-alone or the server program: 8 Click on the Save button to save your entries. 9 Click on the Scheduled Reporting tab.

16 16 SECTION 1 Scheduled Reporting Tab Credit Cards Options Transactions Tab The Scheduled Reporting tab allows you to schedule report printing to take place at a time you specify. 1 Click in the Enable Scheduled Report Printing option box if you want to use the Scheduled Reporting feature. 2 Enter the time you want the reports to begin running in the Run Reports at combo box in this format: HH:MM:SS (hour:minutes:seconds), or use the up and down arrow buttons to set the time. To change from AM to PM, click on AM and use the up or down arrow button. 3 Click in the Print option box next to each report you want printed. 4 The Number of Days on Report defaults to 1. If you want to produce a report to include a different number of days, enter the number in the combo box next to the appropriate report name, or use the up and down arrow buttons to set the number of days. For example, to produce a report of the last 14 days transaction detail, click in the Number of Days on Report combo box next to Transaction Detail and enter All of the Days of Week option boxes are selected by default. Click in the option box in front of any days of the week if you do not want reports to print on that day(s) to deselect them. 6 The current Printer displays. Click on the down arrow button in the combo box and select another printer, if necessary. When you are finished setting up the General Options, click on the Credit Cards button under Setup Categories. 1 Click in the Allow duplicate transactions option box to select it if you want X-Charge to process duplicate transactions as override transactions. If this option box is not selected, a sale transaction will be declined if a transaction exists in the current batch with the same credit card number and amount. 2 In the Check Verification Service Type combo box, click on the down arrow button and make a selection from the drop-down list that displays: None, Global Payments Check DL, or TeleCheck. 3 In the AVS and CVC\CVV2 support combo box, click on the down arrow button and make a selection from the drop-down list that displays: None, AVS only, or AVS & CVC\CVV2. Note: The AVS and CVV2 values do not determine whether transactions are approved or declined. If AVS & CVV\CVV2 is selected, transactions will be approved regardless of whether or not AVS\CVC\CVV2 data matches. You must manually void the transactions through X-Charge stand-alone if you do not want to accept the transactions after they have been approved if the AVS or CVV2 information is incorrect. 4 In the Default ZIP Code edit box, enter the default zip code for transactions. 5 In the Maximum Purchase/Pre-Auth/Force amount edit box, enter the maximum charge amount you want to allow. 6 Click on the Save button to save your entries. 7 Click on the Settlement tab.

17 Settlement Tab Scanning Tab SETUP PROCEDURES 17 The Settlement tab is used to tell the system whether you want to manually settle the stored transactions, or if you want NDC (the host) to automatically settle the stored transactions for you based on a predetermined time. If you choose to have the host settle the batch for you, you can also automatically run a settlement review at a predetermined time. 1 Click on the Merchant Initiated Settlement radio button if you want to settle the batch files yourself. You can close multiple batch files during the business day. The transaction file will be backed up when the settlement is completed. Or When a credit card is swiped with a scanning device, default sentinel characters are used to read the card. NDC does not allow certain characters (%? and ;?) within their system; therefore, these characters will be removed from the credit card scanned track information that is transmitted to NDC. If you have reason to believe that your scanning device uses characters other than the above, follow the directions below; otherwise, click on the Merchant tab to continue. 1 Click on the Auto detect... button. When this window displays, scan a credit card: Click on the Host/Time Initiated Settlement radio button if you want NDC to settle your batch files once at the end of each day. Note: If Merchant Initiated Settlement is selected and you switch from Global to Concord processing, the settlement type will automatically change to Host/Time Initiated Settlement. You will have to manually change it back to Merchant Initiated Settlement if you switch again to Global processing. 2 Click on the Save button to save your entries. 3 Click on the Scanning tab. 2 Click on the OK button. The default sentinel characters used by your scanner will display in the Track 1 and Track 2 fields. 3 Click on the Save button to save your entries. 4 Click on the Merchant tab.

18 18 SECTION 1 Merchant Tab 7 Click on the Load Setup File... button, and a dialog box will open for you to select a configuration file. 8 Click on the OK button to close the Multiple Merchant ID Setup window and return to the Merchant tab. 9 Click on the Modify button to make changes to the currently highlighted merchant record. 10 Click on the Delete button to delete the currently highlighted merchant record. When the prompt displays, click on the Yes button to delete or click on the No button to cancel. 11 Click on the Save button to save your entries. 12 Click on the Connection tab. The Merchant tab is used to set up your merchant account information. Connection Tab 1 To add a merchant record, click on the Add button at the bottom of the screen. This window displays. 2 Enter the Merchant ID to be used for all transaction request files processed from the selected transaction folder. 3 Accept the Bank ID displayed, or click on the down arrow button and select a bank ID from the drop-down list that displays. The bank ID you specify will be used for all transaction request files processed from the selected transaction folder. 4 In the Market Type combo box, accept the default of Retail, or click on the down arrow button and select Mail Order/Telephone Order or ECommerce. Note: The ECommerce type only supports keyed transactions, not swiped transactions. 5 The Gateway License automatically displays if it has already been entered, if applicable. 6 Enter the Transaction Folder, or click on the Browse (...) button to browse for and select the correct folder for transactions. The Connection tab is used to set up modem communication requirements, and NDC primary and secondary phone numbers. Note: Do not attempt to run X-Charge and other applications off the same modem at the same time. It is recommended that X- Charge have its own dedicated line. 1 In the Connection Type option box, click on the down arrow button and select IP/VPN, IP/VPN with Modem Backup, IP Gateway, IP Gateway with Modem Backup, or Modem. 2 Enter the Modem name, or click on the down arrow button to make a selection from the drop-down list that displays. 3 Click on the Save button to save the modem settings. 4 Click on the Configure button to open the data connection preferences window. Set the port speed to 1200, set the data bits to 7, set the parity to Even, and set the stop

19 bits to 1. These settings are used only by X-Charge; other programs can still use the modem with the modem s default settings. Note: These settings do not affect the settings in Control Panel. If you close and reopen X-Charge Server or reboot the machine, then try to process, you will receive an error. 5 Enter the Hold Line Time (sec) in seconds, or click on the up and down arrow buttons to set the hold line time. 6 Enter the Modem Speed, or click on the down arrow button to make a selection from the drop-down list that displays. 7 Enter the number of Dial Attempts to make, or click on the down arrow button to make a selection from the dropdown list that displays. Gift Cards Options Transactions Tab SETUP PROCEDURES 19 8 Enter the Primary Phone # for NDC. The number must be entered exactly as it would be dialed, without spaces or hyphens between the numbers (e.g., ). 9 Enter the Secondary Phone # for NDC. The number must be entered exactly as it would be dialed, without spaces or hyphens between the numbers (e.g., ). 1 The Current Batch Number is automatically incremented as each batch is closed. The Current Batch Reference Number is automatically incremented as each gift transaction is processed. Click on the Modify button, and this prompt displays: 10 Enter the Primary URL. 11 Enter the Secondary URL. 12 Enter the IP/VPN Address. 13 Enter the IP/VPN Port. 14 Click on the Save button to save your entries. When you are finished setting up the Credit Cards options, click on the Gift Cards button under Setup Categories. This prompt warns you that the gift card batch number and batch reference number should only be modified when the Current Batch Reference Number is zero. The current gift card batch should be settled before the numbers are modified. 2 If necessary, click Yes to continue. The Current Batch Number and Current Batch Reference Number edit boxes will activate to allow you to modify the numbers. 3 Click on the Save button to save your entries. 4 Click on the Batch Closeout tab.

20 20 SECTION 1 Batch Closeout Tab 2 Enter the Modem name, or click on the down arrow button and select it from the drop-down list. 3 Click on the Save button to save the modem settings. 4 Click on the Configure button. This prompt displays: 1 The Manual Batch Closeout radio button is selected by default. This means that the merchant is responsible for closing the current batch of transactions each day. The gift card transaction file will be backed up when the batch closeout is complete. 2 If you want the batch to be automatically closed at a specified time, click on the Automatic Batch Closeout radio button. The gift card transaction file will be backed up when the batch closeout is complete. Then enter the time in the Automatically close batch at combo box in this format: HH:MM:SS (hour:minute:seconds) or use the up and down arrow buttons to set the time. To change from AM to PM, click on AM or use the up or down arrow button. This prompt states that the port speed must be set to 1200 or 2400, the data bits must be set to 7, parity must be set to Even, and stop bits must be 1. These settings are used only by X-Charge; other programs can still use the modem with the modem s default settings. 5 Click OK at the prompt, and a Modem Connection Preferences window will display. It is possible when reopening the Modem Connection Preferences window that previous changes will not display, even though they were saved and will be used by X-Charge. Note: These settings do not affect the settings in Control Panel. If you close and reopen X-Charge Server or reboot the machine, then try to process, you will receive an error. 3 Click on the Save button to save your entries. 4 Click on the Connection tab. Connection Tab 6 Click on the Advanced tab and verify the settings. 1 In the Connection Type option box, click on the down arrow button and select IP Only, IP with Modem Backup, or Modem Only.

21 7 Click on the OK button to close the window and return to the Connection tab. 8 Enter the Modem Speed, or click on the down arrow button and select it from the drop-down list. 9 Enter the number of Dial Attempts to make, or click on the down arrow button to select the number from the drop-down list. 10 Enter the Primary Phone # to dial. The number must be entered exactly as it would be dialed, without spaces or hyphens between the numbers (e.g., ). 11 Enter the Secondary Phone # to dial. The number must be entered exactly as it would be dialed, without spaces or hyphens between the numbers (e.g., ). 12 Enter the Client ID. 13 Click on the Load Setup File button, and a dialog box will open for you to select a configuration file. 14 Enter the Store Number. 15 Enter the IP Client ID. 16 Enter the IP User Name. 17 Enter the IP Password. 18 Enter the IP Session ID. 19 Click on the Save button to save your entries. SETUP PROCEDURES 21 The X-Charge Program and X-Charge Server Program setup is now complete. Click on the Exit button on the toolbar to return to the X-Charge Server screen. Click on the Hide button on the toolbar to return to the X-Charge Main screen. You are now ready to process transactions and run transaction (batch) settlements and reporting.

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23 SECTION 2 TRANSACTION PROCESSING 23 This section discusses the various types of transactions that the X-Charge program allows you to process, including regular credit card purchases, credit card returns, purchases paid by check, force transactions, and void transactions. To begin the transaction process: 1 On your desktop, double-click on the X-Charge icon. The X-Charge Main screen displays. Or Click on the Windows Start button, select Programs, and select X-Charge. Then select and click on X-Charge. The X-Charge Main screen displays. CREDIT CARD TRANSACTIONS Processing a Credit Card Purchase To process a credit card purchase: 1 Click on the Purchase button or press <F2>. 2 Enter the Amount of the purchase. If the entry is for even dollars, simply enter the number of dollars (e.g., if the amount is $10.00, enter 10). If the amount includes dollars and cents, enter the amount with a decimal point. The cursor jumps to the Credit Card # field and you are prompted to swipe the credit card. 3 Swipe the credit card, or manually enter the credit card number and press <Enter>. Swiping the credit card: When you swipe the credit card, the Credit Card # and Expiration (MMYY) date automatically fill in and the cursor displays in the ZIP Code combo box. 3a Enter a ZIP code, or click on the down arrow button and make a selection from the drop-down list that displays. 3b Enter the Address (optional). As you select each transaction type from the left side of the screen, the available fields on the right side of the screen change based on your selection. You can clear the detail entered on the screen at any time by clicking on the Clear button on the toolbar. Note: Program features are also available by clicking on Transaction and Administration on the menu bar and making a selection. When the Receipt button on the toolbar is active, you can click on it to print the last receipt that you processed. On-line Documentation - Click on Help on the menu bar and then select and click on X-Charge Help to display the on-line X- Charge User Manual. 3c Enter the CVV2/CVC2 (Card Verification Value/Card Verification Code) (optional). 3d Enter a Receipt # (optional). 3e Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. Manually entering the credit card number: 3a Enter the card number in the Credit Card # field. Spaces may be entered (e.g., ), or they may be omitted (e.g., ). 3b Enter the Expiration date (e.g., MMYY). 3c Enter a ZIP Code (optional) or click on the down arrow button and select it from the drop-down list.

24 24 SECTION 2 3d Enter the Address (optional). 3e Enter the CVV2/CVC2 (Card Verification Value/Card Verification Code) (optional). 3f Enter a Receipt # (optional). 3g Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 4 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: When the process is finished, the results display in a message box on your screen and the receipt prints. If you are using X-Charge as a stand-alone system and the Receipt Copies field on the Receipts tab of the General Options in the X-Charge Setup was set to print multiple copies, you will be prompted to print each additional receipt. If X-Charge is integrated with your POS software, copies will print based on the criteria set up for POS. Typical result messages include the following: Once the transaction is approved and this message displays, press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. This message displays when the credit card number entered is invalid. Press <Enter> or click on the OK button to continue. You can reenter the credit card number and then process again, or click on the Clear button on the toolbar to clear the screen and begin the transaction again. This message displays when the credit card expiration date entered is invalid. Press <Enter> or click on the OK button to continue. You can reenter the credit card expiration date and then process again, or click on the Clear button on the toolbar to clear the screen and begin the transaction again. Note: If you enter an incorrect address or CVC, a message will display informing you of the discrepancy and asking whether this is acceptable. If you click on No, X-Charge dials out again and reverses the charges on the credit card. If you click on <F12> Tender again, X-Charge will force the transaction and you will receive an approval code for the purchase. Note: Refer to Appendices A and B for further detail on authorization and settlement action codes. Refer to Appendix D for error codes relating to modem or other internal problems. Processing a Credit Card Return Processing a return will refund the electronic funds previously obtained from the cardholder s credit card account. A return is used, for example, when a customer returns merchandise or a purchase transaction is completed in error. To process a return: 1 Click on the Return button or press <F3>. When a transaction is declined, this message displays with a decline code number. Press <Enter> or click on the OK button to continue. Refer to Appendix A for a list of reason codes. 2 Enter the Amount to be credited to the credit card account. If the entry is for even dollars, simply enter the number of dollars (e.g., if the amount is $10.00, enter 10).

25 If the amount includes dollars and cents, enter the amount with a decimal point. The cursor jumps to the Credit Card # field and you are prompted to swipe the credit card. 3 Swipe the credit card, or manually enter the credit card number and expiration date. When you swipe the credit card, the Credit Card # and Expiration (MMYY) date automatically fill in. Refer to Step 3 under Processing a Credit Card Purchase for additional information. 4 Enter a Receipt # (optional). 5 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 6 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: When the process is finished, the results display in a message box on your screen and the receipt prints. Refer to Step 4 under Processing a Credit Card Purchase for examples of typical result messages that display. If you are using X-Charge as a stand-alone system and the Receipt Copies field on the Receipts tab in the X- Charge Setup was set to print multiple copies, you will be prompted to print each additional receipt. If X-Charge is integrated with your POS software, copies will print based on the criteria set up for POS. Note: Refer to Appendices A and B for further detail on authorization and settlement action codes. Refer to Appendix D for error codes relating to modem or other internal problems. Processing a Debit Purchase Processing a debit purchase will obtain electronic funds from the cardholder s debit card account. To process a debit purchase: TRANSACTION PROCESSING 2 Enter the Amount to be debited from the debit card account. If the entry is for even dollars, simply enter the number of dollars (e.g., if the amount is $10.00, enter 10). If the amount includes dollars and cents, enter the amount with a decimal point. 3 Enter the Cash Back Amount, if applicable. 4 Swipe the debit card, and the Debit Card Scan will automatically fill in. 5 Enter a Receipt # (optional). 6 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 7 Click on the Process button or press <F12>. A window similar to the following displays: 8 Enter the PIN number in the PIN pad device and press the <Enter> button on the device. While the transaction is being processed, a screen similar to the following displays: 25 1 Click on the Debit Purchase button or press <F4>. When the process is finished, this prompt displays if the transaction is approved:

26 26 SECTION 2 Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. 7 Enter the PIN number in the PIN pad device and press the <Enter> button on the device. While the transaction is being processed, a screen similar to the following displays: Note: The Welch Allyn signature capture device can only be used for PIN number entry, not for card swiping, with the debit purchase function. Processing a Debit Return Processing a debit return will refund the electronic funds previously obtained from the cardholder s debit card account. A return is used, for example, when a customer returns merchandise or a purchase transaction is completed in error. When the process is finished, this prompt displays if the transaction is approved: To process a debit return: 1 Click on the Debit Return button or press <F5>. Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Processing a Forced Transaction A forced transaction is used to add a credit card transaction to the batch after-the-fact. Forces are generally used to insert previously authorized, but not captured, transactions into a batch. Possible circumstances for using a force include: 2 Enter the Amount to be returned to the credit card account. If the entry is for even dollars, simply enter the number of dollars (e.g., if the amount is $10.00, enter 10). If the amount includes dollars and cents, enter the amount with a decimal point. 3 Swipe the debit card, and the Debit Card Scan will automatically fill in. 4 Enter a Receipt # (optional). 5 Enter a Clerk ID (optional) or click on the down arrow button and select it from the drop-down list. 6 Click on the Process button or press <F12>. A window similar to the following displays: Timeout: If you are unable to perform an on-line, realtime authorization to NDC ecommerce because, for example, the POS device has malfunctioned or the phone service is unavailable, you can perform a voice authorization and receive an approval code. Then, before settlement, you can force the transaction into the batch using the approval code. Referral: If you receive a referral message such as CALL ND, CALL AE, etc. in response to an on-line, real-time authorization through NDC ecommerce, call the appropriate entity for a voice authorization. If approved, you can then force the transaction into the batch using the approval code received during the voice authorization. AL Responses: The AL response (approved with positive ID) usually results when a person uses a credit card for the first time. Verify the identity of the card holder, then

27 accept or reject the transaction. AL responses are not automatically captured by the POS device or NDC ecommerce. If you reject the transaction, no action is necessary. If you accept the transaction, it should be forced into the batch using the approval code received with the AL message. To force a transaction: 1 Click on the Force button or press <F6>. TRANSACTION PROCESSING the down arrow button in the Find combo box and make a selection form the drop-down list of fields to search, then enter the corresponding data in the edit box following the = sign. 5 Enter a receipt number in the Receipt # field, if applicable. 6 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: 2 Enter the Amount to process. If the entry is for even dollars, simply enter the number of dollars (e.g., if the amount is $10.00, enter 10). If the amount includes dollars and cents, enter the amount with a decimal point. 3 Swipe the credit card, or manually enter the credit card number and expiration date. When you swipe the credit card, the Credit Card # and Expiration (MMYY) date automatically fill in. Refer to Step 3 under Processing a Credit Card Purchase for further information. 4 Click in the Approval Code field and enter the NDC approval code. You can also click on the Search button to display the Item Number Lookup window. When the process is finished, the results display in a message box on your screen and the receipt prints. Refer to Step 4 under Processing a Credit Card Purchase for examples of typical result messages that display. If you are using X-Charge as a stand-alone system and the Receipt Copies field on the Receipts tab in the X- Charge Setup was set to print multiple copies, you will be prompted to print each additional receipt. If X-Charge is integrated with your POS software, copies will print based on the criteria set up for POS. Note: X-Charge is unable to override duplicates (AP-DUP errors) for forced transactions. Note: Refer to Appendices A and B for further detail on authorization and settlement codes. Refer to Appendix D for error codes relating to modem or other internal problems. Processing a Pre-Authorization A preauthorization lets you run a credit card through the system before you determine the final amount of the bill. For example, you could preauthorize a credit card for 10% over the amount of the bill to allow for gratuity. Then, once the customer includes the tip and signs the bill, you can force the amount for a higher or lower amount than the preauthorized amount. To process a preauthorization: Locate the correct item in the grid, click to highlight it, then click on the OK button to place the Approval # in the Approval Code field. To find an item quickly, click on 1 Click on the Pre-Authorization button or press <F7>.

28 28 SECTION 2 Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Processing a Credit Card Adjustment Note: This option is not available if you are using Concord as your processor. An adjustment is used when an incorrect amount was charged on a credit card and you want to adjust the amount. For example, if $5.00 was charged but the actual amount of the sale was $4.50, you would enter the correct amount of $ Enter the Amount to preauthorize. If the entry is for even dollars, simply enter the number of dollars (e.g., if the amount is $10.00, enter 10). If the amount includes dollars and cents, enter the amount with a decimal point. To process an adjustment: 1 Click on the Adjustment button or press <F8>. 3 Swipe the credit card, or manually enter the credit card number and expiration date. When you swipe the credit card, the Credit Card # and Expiration (MMYY) date automatically fill in. Refer to Step 3 under Processing a Credit Card Purchase for further information. 4 Enter a ZIP Code (optional), or click on the down arrow button and select it from the drop-down list. 5 Enter the Address (optional). 6 Enter the CVV2/CVC2 (Card Verification Value/Card Verification Code) (optional). 7 Enter a Receipt # (optional). 8 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 2 Click on the Search button, then click to highlight the correct item in the Item Number Lookup window that displays and click on the OK button. 9 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: When the process is finished, this prompt will display: The Item Number, Credit Card #, and Expiration (MMYY) fields will automatically fill in when the item is selected. To find an item quickly, click on the down arrow button in the Find combo box and make a selection from the drop-down list of fields to search, then enter the corresponding data in the edit box following the = sign.

29 3 Enter the Amount to adjust. If the entry is for even dollars, simply enter the number of dollars (e.g., if the amount is $10.00, enter 10). If the amount includes dollars and cents, enter the amount with a decimal point. 4 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 5 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: TRANSACTION PROCESSING 29 When the process is finished, this prompt will display: 2 Click on the Search button, then click to highlight the correct item in the Item Number Lookup window that displays and click on the OK button. Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Processing a Credit Card Void Transaction A void transaction is used to entirely back out or reverse a credit card purchase transaction. The transaction must be in the current open batch, and only the full dollar amount of the original transaction can be voided - you cannot enter a partial void. Note: Voiding a credit card transaction in X-Charge has no effect in the POS software. To void a transaction: 1 Click on the Void button or press <F9>. The Item Number, Amount, Credit Card #, Expiration (MMYY), and Clerk ID fields will automatically fill in when the item is selected. To find an item quickly, click on the down arrow button in the Find combo box and make a selection from the drop-down list of fields to search, then enter the corresponding data in the edit box following the = sign. 3 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: When the process is finished, the results display in a message box on your screen and the receipt prints. Refer to Step 4 under Processing a Credit Card Purchase for examples of typical result messages that display.

30 30 SECTION 2 If you are using X-Charge as a stand-alone system and the receipt criteria was set to print multiple copies, you will be prompted to print each additional receipt. If X-Charge is integrated with your POS software, copies will print based on the criteria set up for POS. Note: Refer to Appendices A and B for further detail on authorization and settlement action codes. Refer to Appendix D for error codes relating to modem or other internal problems. Note: After the batch is settled, items from the previous batch will remain in the Search window until a new batch is started. Processing a Purchase with a Check When you process a purchase with a check, you are using a check guarantee company to authorize and guarantee payment on personal checks. State code, or click on the down arrow button and make a selection from the drop-down list that displays. You can also press the <down> arrow key on your keyboard to scroll through the list. Note: Refer to Appendix C for additional detail on state/province codes. 6 Accept the default Check Type of Personal, or click on the down arrow button and select Business. 7 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 8 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: Note: Concord supports MICR check verification, but it does not support drivers license # check verification which is what POS uses. To process a check verification: 1 Click on the Check button or press <F10>. When the process is finished, the results display in a message box on your screen and the receipt prints. Refer to Step 4 under Processing a Credit Card Purchase for examples of typical result messages that display. If you are using X-Charge as a stand-alone system and the receipt criteria was set to print multiple copies, you will be prompted to print each additional receipt. If X-Charge is integrated with your POS software, copies will print based on the criteria set up for POS. Note: Refer to Appendices A and B for further detail on authorization and settlement action codes. Refer to Appendix D for error codes relating to modem or other internal problems. GIFT CARD TRANSACTIONS Note: Certain fields may or may not display depending on the Check Verification Service specified in Setup>Credit Cards> Transactions tab. 2 Enter the Amount to process. If the entry is for even dollars, simply enter the number of dollars (e.g., if the amount is $10.00, enter 10). If the amount includes dollars and cents, enter the amount with a decimal point. 3 Enter the Drivers License #. Click on the Gift Card Transactions button on the left side of the main menu to access these options. Issuing a Gift Card To issue a gift card: 1 Click on the Issue button or press <Alt+I>. 4 Enter the Check #. 5 Enter the two (2) digit state/province abbreviation or

31 TRANSACTION PROCESSING 31 2 Enter the Amount of the gift card to issue. 3 Enter the Account # or swipe the gift card. 4 Enter the Receipt # (optional). 5 Enter the Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 6 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: 2 Enter the Amount of the gift card to redeem. 3 Enter the Account # or swipe the gift card. 4 Enter the Receipt # (optional). 5 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 6 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: When the process is finished, this prompt will display: When the process is finished, this prompt will display: Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Redeeming a Gift Card Redeeming a gift card will remove the amount you enter in the Amount field here from the card. This transaction can be used when there is a remaining balance. The gift card account will remain active with a balance. Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Processing a Gift Card Return To process a return on a gift card: 1 Click on the Return button or press <Alt+R>. To redeem a gift card: 1 Click on the Redeem button or press <Alt+P>.

32 32 SECTION 2 2 Enter the Amount of the gift card to return. 3 Enter the Account # or swipe the gift card. 4 Enter the Receipt # (optional). 5 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 6 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: 2 Enter the Amount of the gift card to adjust. 3 Enter the Account # or swipe the gift card. 4 Enter the Receipt # (optional). 5 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 6 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: When the process is finished, this prompt will display: When the process is finished, this prompt will display: Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Processing a Gift Card Adjustment A gift card account will remain active after an adjustment. To process a positive or negative adjustment on a gift card: 1 Click on the Adjustment button or press <Alt+D>. Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Processing a Gift Card Void Transaction A void transaction is used to entirely back out or reverse a gift card purchase transaction. The transaction must be in the current open batch, and only the full dollar amount of the original transaction can be voided - you cannot enter a partial void. If there were no prior transactions on the gift card, voiding the issue will leave a zero balance on the card.

33 TRANSACTION PROCESSING 33 Note: Voiding a gift card transaction in X-Charge has no effect in the POS software. Note: You cannot void a multiple issue transaction. To process a void on a gift card: 1 Click on the Void button or press <Alt+V>. When the process is finished, this prompt will display: Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Note: Refer to Appendix E for error codes relating to modem or other internal problems. 2 Click on the Search button, then click to highlight the correct item in the Item Number Lookup window that displays and click on the OK button. Note: After the batch is settled, items from the previous batch will remain in the Search window until a new batch is started. Gift Card Balance Inquiry To perform a balance inquiry: 1 Click on the Balance Inquiry button or press <Alt+B>. The Item #, Batch #, Batch Ref. No., Amount, and Account # fields will automatically fill in when the item number is selected. To find an item quickly, click on the down arrow button in the Find combo box and make a selection from the drop-down list of fields to search, then enter the corresponding data in the edit box following the = sign. Note: A voided gift card transaction will not display with a strike-through since gift card data is associated to the actual gift card number rather than to a transaction number. 3 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 4 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: 2 Enter the Account # or swipe the gift card. 3 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 4 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays:

34 34 SECTION 2 6 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: When the process is finished, this prompt will display: When the process is finished, this prompt will display: Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Replacing a Gift Card Account Use this option if you have a gift card that is about to expire and you want to transfer the remaining balance to a new gift card account. This will remove the amount from the old gift card when the new card has a zero balance. The old account becomes inactive and the new gift card account will be active. To replace a gift card account: 1 Click on the Replace Account button or press <Alt+E>. Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. Combining Gift Card Accounts Use this option if you have two or more gift cards with balances or credit on them and you want to combine them on one new gift card. To combine gift card accounts: 1 Click on the Combine Accounts button or press <Alt+C>. 2 Enter the Old Account # or swipe the gift card. 3 Enter the New Account # or swipe the gift card. 4 Enter the Receipt # (optional). 5 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 2 Enter the Old Account # or swipe the gift card. 3 Enter the New Account # or swipe the gift card. Note: The card must have already been issued. 4 Enter the Receipt # (optional).

35 5 Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. 6 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: When the process is finished, this prompt will display: TRANSACTION PROCESSING If Count is selected, you can issue multiple gift cards with one amount all in one transaction by entering an Amount and then entering or swiping the gift card. Enter the Start Account and # of Accounts. The gift cards must be in sequential order. For example, if you enter 001 as the starting account number and 3 as the number of accounts to issue, the gift cards issued will be numbers 001, 002, and 003. If Range is selected, you can issue a range of gift cards with the same amount. Enter the Amount, swipe or enter the Start Account number, then swipe or enter the End Account number. The gift cards must be in sequential order (e.g., 001, 002, 003, 004, etc.). 3 Enter the Receipt # (optional) Enter a Clerk ID (optional) or click on the down arrow button to select it from the drop-down list. Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. 5 Click on the Process button or press <F12>. While the transaction is being processed, a screen similar to the following displays: Issuing Multiple Gift Cards To issue multiple gift cards in one transaction: 1 Click on the Multiple Issue button or press <Alt+M>. When the process is finished, this prompt will display: Press <Enter> or click on the OK button to complete the process and return to the X-Charge Main screen. 2 Accept the Multi Issue Type of List, or click on the down arrow button and select Count or Range. If List is selected, you can issue multiple gift cards with different amounts. Swipe or enter the gift cards Account numbers and enter the Amount of each card. Click on the Add button to add the card to the list, or click on the Delete button to remove it. The gift cards do not have to be in sequential order.

36 36 SECTION 2

37 SECTION 3 TRANSACTION SETTLEMENT 37 Transaction settlement procedures vary according to the selection you made on the Settlement tab under the Credit Cards Setup Category during the X-Charge Server setup process: Merchant Initiated Settlement or Host/ Time Initiated Settlement. CREDIT CARDS Click on the Credit Cards button under Settlement Categories. Merchant Initiated Settlement This type of settlement allows you to settle current batch files yourself. You can close multiple batch files during the day through the NDC ecommerce system. During this process, you can run the Credit Card Reports to verify credit and debit card amounts and counts. The Transaction Totals Report lets you compare your batch totals with the NDC batch totals. If there are variances when you settle the current batch, a message will display. You can then use the Review process method described in this section to view NDC s totals to determine variances and make changes as necessary. If variances still exist, you can force the settlement and and close the batch, then figure out the variances at a later time. Once the file is settled (closed), the transaction history is backed up and the next sequential number is assigned to the next batch file at NDC. To settle the current batch and enter your credit card and debit card information: 1 From the X-Charge Main screen, click on Settlement on the toolbar. The Settlement screen displays. Use one of the following three (3) methods to balance the batch file: Method 1 - Settle Process 1 In the Batch Information area, enter the Merchant ID, or click on the down arrow button to select it from the drop-down list. 2 Enter the grand total of the purchase count and return count in the Total Items in Batch field. 3 In the Credit Card Information area, enter the total number of credit purchases (including forced purchases) in the Total Credit Purchase Count field and the total credit purchase dollar amount in the Total Credit Purchase $ field. 4 Enter the total number of credit returns in the Total Credit Return Count field and the total returned credit dollar amount in the Total Credit Return $ field. 5 Enter the total number of debit purchases in the Total Debit Purchase Count field and the total debit purchase dollar amount in the Total Debit Purchase $ field. 6 Enter the total number of debit returns in the Total Debit Return Count field and the total returned debit dollar amount in the Total Debit Return $ field. 7 Click on the Settle button on the toolbar. The following prompt will display:

38 38 SECTION 3 Press <Enter> or click on the Yes button to continue. While the settlement process is taking place, a screen similar to the following will display: 7c Press <Enter> or click on the OK button to complete the process. If the batch file detail does not agree: 7a An Invalid Balance/Settlement message displays. The system communicates with NDC, and the batch file detail on your system is compared with the batch file detail at NDC. If the batch file detail agrees: 7a The Settlement Totals screen displays. Press <Enter> or click on the OK button, then use Method 2 - Review Process below to determine the variances. Then use Method 1 - Settle Process or Method 3 - Force Process to settle the batch file. Method 2 - Review Process The review process can be used to view and/or print a Settlement Totals Review from NDC. The review detail can be compared with the Transaction Totals Report and Transaction Detail Report to determine variances between your batch file and the NDC batch file. 1 Print the Transaction Totals Report and Transaction Detail Report (refer to Section 4 - Reporting in this manual for instructions). Prior to accepting the settlement, you have the option to save the detail to a file or print a copy of the screen. 2 On the Settlement screen, click on the Review button on the toolbar. While the system communicates with NDC, a screen similar to the following displays: To save the detail to a file, click on the Save As button. A dialog box displays for you to name the file, select the file type, and specify the location to save the file. Once the file is saved, continue with Step 7b. To print a copy of the screen, click on the Print button. Once the copy prints, continue with Step 7b. When the review process is finished, a Settlement Totals Review screen similar to the following displays: 7b Press <Enter> or click on the OK button on the Settlement Totals screen to continue. The Transaction History is backed up, the file is closed, the transaction detail is cleared, and the next sequential batch number is assigned at NDC. The following message displays:

39 TRANSACTION SETTLEMENT 39 Press <Enter> or click on the Yes button to continue. While the system communicates with NDC, a screen similar to the following displays: 3 Compare your report detail with the Settlement Totals Review screen detail. Note: The CC Purchases detail on the Review screen includes regular purchases and forced purchases. When the process is finished, a Force Settlement Totals screen similar to the following displays: Prior to closing the Settlement Totals Review screen, you have the option to save the detail to a file or print a copy of the screen. To save the detail to a file, click on the Save As button. A dialog box displays for you to name the file, select the file type, and specify the location to save the file. Once the file is saved, continue with Step 4. To print a copy of the screen, click on the Print button. Once the copy prints, continue with Step 4. 4 When you have finished the review process, click on the OK button on the Settlement Totals Review screen, then settle the batch file using Method 1 - Settle Process or Method 3 - Force Process. Method 3 - Force Process When the balance transaction totals do not match, an error message (INV BAL/SETL) is returned. You should use Method 2 - Review Process to identify and correct any problems. If you cannot identify the problem, then use the force process to override the out-of-balance condition. To force the settlement of a batch file: 1 Click on the Force button on the toolbar on the Settlement screen. The following prompt will be displayed: Prior to accepting the force settlement, you have the option to save the detail to a file or print a copy of the screen. To save the detail to a file, click on the Save As button. A dialog box displays for you to name the file, select the file type, and specify the location to save the file. Once the file is saved, continue with Step 2. To print a copy of the screen, click on the Print button. Once the copy prints, continue with Step 2. 2 Press <Enter> or click on the OK button. 3 The Transaction History is backed up and the following message displays:

40 40 SECTION 3 4 Press <Enter> or click on the OK button to return to the Settlement screen. 5 Click on the Exit button to return to the X-Charge Main screen. Host/Time Initiated Settlement This type of settlement lets the NDC ecommerce system settle your batch files once at the end of each day at a time that you set. At any time prior to the settlement process, you can view, print, or save settlement detail. 1 To display the Settlement Totals Review screen, click on the Settlement button. The Settlement window displays. To save the file, click on the Save As button. A dialog box displays for you to name the file, select the file type, and specify the location to save the file. To print a copy of the screen, click on the Print button. 4 Click on the Exit button to return to the Main X-Charge screen. GIFT CARDS Click on the Gift Cards button under Settlement Categories. 2 Verify the merchant ID displayed in the Review Merchant ID combo box. Click on the down arrow button and select another merchant ID from the drop-down list, if necessary. 3 Click on the Review button. A screen similar to the following displays: 1 Click on the Force button on the toolbar to settle the gift card batch. This prompt displays: When the process is finished, the settlement detail displays. 2 Click on the Yes button. A screen similar to the following displays:

41 TRANSACTION SETTLEMENT 41 When the process is finished, the totals will be compiled automatically by X-Charge.

42 42

43 SECTION 4 REPORTING 43 This section discusses the summary and detail level reporting of batch file information. The detail can be used to settle and close your batch files and can be printed in report form. The Credit Cards Reports screen is separated by tabs into Transaction Detail, Transaction Totals, Credit Card Totals, and Settlement/Review Log. The Gift Cards Reports screen is separated by tabs into Gift Transaction Detail and Gift Activity. Printer Requirements: All of the X-Charge reports are designed to print on letter-size paper or 40-column receipts and will print to your system s default printer. (You can set a 40-column receipt printer to print your reports by setting it up on Windows before you start the X- Charge application). Verify that you have a default printer set up by clicking on the Windows Start button, then selecting Settings> Printers. When the Printers window opens, icons display for each of the printers installed on your system. Right-click on the applicable printer icon and select Set as Default. If you need to install a printer, click on the Add Printer icon and follow the instructions provided. Once the printer is installed, set it as the default following the instructions above. This default printer prints reports only. It does not print your transaction receipts unless you selected the same printer when you defined the Receipt Information during the X-Charge setup procedures. The report screens will vary based on the credit card and gift card processors selected (see Setting Up the X- Charge Server Program in Section 1 - Setup Procedures): CREDIT CARDS Transaction Detail Report The Transaction Detail report includes this detailed information as applicable for each transaction within a batch: transaction type result and result code approval code item number batch number transaction date and time batch total amount amount approved keyed or swiped AVS CV credit card number and expiration date receipt number last 6 characters of clerk ID number To display and/or print the report: 1 From the X-Charge Main screen, click on Reports on the toolbar. The X-Charge - Reports screen displays and the Transaction Detail tab is active. Credit Card and Gift Card Processor Report Categories Credit Card Reports Gift Card Reports CAM/Global Payments Datamark Credit Cards Gift Cards Transaction Detail Transaction Totals CC Totals CC Totals By Day Gift Transaction Detail Gift Activity CAM/ConcordEFS Datamark Credit Cards Gift Cards Transaction Detail Transaction Totals Gift Transaction Detail Gift Activity 2 You can select either a date range or a batch number or numbers to report on.

44 44 SECTION 4 To produce this report for a date range: Accept the date range displayed, click on the down arrow button in the Date Range combo box and select a date range from the list, or simply change the Start and End dates by entering the dates (e.g., MM/DD/YYYY) or clicking on the down arrow button to select the date(s) from a pop-up calendar. Date ranges in the list include Today (default), Yesterday, This Week, Last Week, This Month, Last Month, This Year (calendar), Last Year (calendar), and User Defined. As you select a date range from the list, the Start and End dates fill in. If you select User Defined, enter the desired Start and End dates. Transaction Totals Report The Transaction Totals report includes this summary level information by transaction type: card type, count, total amount, and average amount. To display and/or print the report: 1 From the X-Charge Main screen, click on Reports on the toolbar. The X-Charge - Reports screen displays. 2 Click on the Transaction Totals tab. To produce this report for a batch number or numbers: Click on the down arrow next to the field title Date Range, then select and click on Batch Number(s). The field name changes to Batch Number(s). Enter the batch numbers you want included in the report. For example, for batches 1, 3, and 5, enter 1,3,5. For all batches from 1 to 5 inclusive, enter You can sort the detail displayed in the report by clicking on the down arrow button in the Sort Field combo box and selecting the field to sort by. If you select anything other than the default of <None>, the Sort Field #2 combo box activates for you to specify a secondary sort field. If you select anything in that field, the Sort Field #3 combo box activates for you to specify a third sort. 4 If the credit card processor is CAM/Global Payments, the Hide Partial Reversals combo box displays. Click in the box to select it if you do not want partial reversals to display on the report. 5 If the credit card processor is CAM/Concord EFS, a link to the Merchant Services web site ( displays. Click on the link for more information. 6 Click on the Load button to populate the grid. 7 To view and/or print the report, click on the Preview button on the toolbar. The report displays. Click on the printer icon to print the report, click on the arrow buttons to move through the report pages, or click on the Close button to close the report. To print the report without viewing it first, or to print the report to a file for output (e.g., Excel, PDF, etc.), click on the Print button on the toolbar. The print dialog box displays. To print the report to a file, click in the Print to File option box to select it. In the Type combo box, select the output type from the drop-down list, then specify the folder you want the file saved to by typing the path in the Where edit box or click on the Browse (...) button to locate the folder. 3 You can select either a date range or a batch number or numbers to report on. To produce this report for a date range: Accept the date range displayed, click on the down arrow button in the Date Range combo box and select a date range from the list, or simply change the Start and End dates by entering the dates (e.g., MM/DD/YYYY) or clicking on the down arrow button to select the date(s) from a pop-up calendar. Date ranges in the list include Today (default), Yesterday, This Week, Last Week, This Month, Last Month, This Year (calendar), Last Year (calendar), and User Defined. As you select a date range from the list, the Start and End dates fill in. If you select User Defined, enter the desired Start and End dates. To produce this report for a batch number or numbers: Click on the down arrow next to the field title Date Range, then select and click on Batch Number(s). The field name changes to Batch Number(s). Enter the batch numbers you want included in the report. For example, for batches 1, 3, and 5, enter 1,3,5. For all batches from 1 to 5 inclusive, enter If the credit card processor is CAM/Concord EFS, the

45 Merchant # combo box displays. Click on the down arrow button and make a selection from the drop-down list. 5 If the credit card processor is CAM/Global Payments, the Group By combo box displays. Click on the down arrow button and make a selection from the drop-down list: <No Grouping> (default), CC Entry, Clerk, or Register. 6 If the credit card processor is CAM/Concord EFS, the Clerk combo box displays. Click on the down arrow button and make a selection from the drop-down list. 7 Click on the Load button to populate the grid. REPORTING 45 8 To view and/or print the report, click on the Preview button on the toolbar. The report displays. Click on the printer icon to print the report, click on the arrow buttons to move through the report pages, or click on the Close button to close the report. To print the report without viewing it first, or to print the report to a file for output (e.g., Excel, PDF, etc.), click on the Print button on the toolbar. The print dialog box displays. To print the report to a file, click in the Print to File option box to select it. In the Type combo box, select the output type from the drop-down list, then specify the folder you want the file saved to by typing the path in the Where edit box or click on the Browse (...) button to locate the folder. Credit Card Totals Report Note: This report option is only available when the credit card processor is CAM/Global Payments. The Credit Card Totals report includes this processing detail by credit card type: transaction type, count, total amount, average amount, and group. To display and/or print the report: 1 From the X-Charge Main screen, click on Reports on the toolbar. The X-Charge - Reports screen displays. 2 Click on the Credit Card Totals tab. 3 You can select either a date range or a batch number or numbers to report on. To produce this report for a date range: Accept the date range displayed, click on the down arrow button in the Date Range combo box and select a date range from the list, or simply change the Start and End dates by entering the dates (e.g., MM/DD/YYYY) or clicking on the down arrow button to select the date(s) from a pop-up calendar. Date ranges in the list include Today (default), Yesterday, This Week, Last Week, This Month, Last Month, This Year (calendar), Last Year (calendar), and User Defined. As you select a date range from the list, the Start and End dates fill in. If you select User Defined, enter the desired Start and End dates. To produce this report for a batch number or numbers: Click on the down arrow next to the field title Date Range, then select and click on Batch Number(s). The field name changes to Batch Number(s). Enter the batch numbers you want included in the report. For example, for batches 1, 3, and 5, enter 1,3,5. For all batches from 1 to 5 inclusive, enter If the credit card processor is CAM/Concord EFS, the Merchant # combo box displays. Click on the down arrow button and make a selection from the drop-down list. 5 If the credit card processor is CAM/Global Payments, the Group By option box displays. Click on the down arrow button and make a selection from the drop-down list: <No Grouping> (default), CC Entry, Clerk, or Register. 6 Click on the Load button to populate the grid. 7 To view and/or print the report, click on the Preview button on the toolbar. The report displays. Click on the

46 46 SECTION 4 printer icon to print the report, click on the arrow buttons to move through the report pages, or click on the Close button to close the report. To print the report without viewing it first, or to print the report to a file for output (e.g., Excel, PDF, etc.), click on the Print button on the toolbar. The print dialog box displays. To print the report to a file, click in the Print to File option box to select it. In the Type combo box, select the output type from the drop-down list, then specify the folder you want the file saved to by typing the path in the Where edit box or click on the Browse (...) button to locate the folder. CC Totals By Day Note: This report option is only available when the credit card processor is CAM/Global Payments. The CC Totals By Day report includes the transaction amount by credit card type, by day, and totals. To display and/or print the report: 1 From the X-Charge Main screen, click on Reports on the toolbar. The X-Charge - Reports screen displays. 2 Click on the CC Totals By Day tab. Date ranges in the list include Today (default), Yesterday, This Week, Last Week, This Month, Last Month, This Year (calendar), Last Year (calendar), and User Defined. As you select a date range from the list, the Start and End dates fill in. If you select User Defined, enter the desired Start and End dates. To produce this report for a batch number or numbers: Click on the down arrow next to the field title Date Range, then select and click on Batch Number(s). The field name changes to Batch Number(s). Enter the batch numbers you want included in the report. For example, for batches 1, 3, and 5, enter 1,3,5. For all batches from 1 to 5 inclusive, enter Click on the Load button to populate the grid. 5 To view and/or print the report, click on the Preview button on the toolbar. The report displays. Click on the printer icon to print the report, click on the arrow buttons to move through the report pages, or click on the Close button to close the report. To print the report without viewing it first, or to print the report to a file for output (e.g., Excel, PDF, etc.), click on the Print button on the toolbar. The print dialog box displays. To print the report to a file, click in the Print to File option box to select it. In the Type combo box, select the output type from the drop-down list, then specify the folder you want the file saved to by typing the path in the Where edit box or click on the Browse (...) button to locate the folder. GIFT CARDS Gift Transaction Detail Note: This report option is only available when the gift card processor is Datamark. 3 You can select either a date range or a batch number or numbers to report on. To produce this report for a date range: Accept the date range displayed, click on the down arrow button in the Date Range combo box and select a date range from the list, or simply change the Start and End dates by entering the dates (e.g., MM/DD/YYYY) or clicking on the down arrow button to select the date(s) from a pop-up calendar. The Gift Transaction Detail report includes this detailed information as applicable for each transaction within a batch: transaction type response account expiration amount previous balance current balance batch number batch reference number date

47 time input type trans ID register clerk ID and full name receipt number To display and/or print the report: 1 From the X-Charge Main screen, click on Reports on the toolbar. The X-Charge - Reports screen displays. 2 Click on the Gift Cards button under Report Categories. REPORTING 4 You can sort the detail displayed in the report by clicking on the down arrow button in the Sort Field combo box and selecting the field to sort by. If you select anything other than the default of <None>, the Sort Field #2 combo box activates for you to specify a secondary sort field. If you select anything in that field, the Sort Field #3 combo box activates for you to specify a third sort. 5 Click on the Load button to populate the grid. 6 To view and/or print the report, click on the Preview button on the toolbar. The report displays. Click on the printer icon to print the report, click on the arrow buttons to move through the report pages, or click on the Close button to close the report. 47 To print the report without viewing it first, or to print the report to a file for output (e.g., Excel, PDF, etc.), click on the Print button on the toolbar. The print dialog box displays. To print the report to a file, click in the Print to File option box to select it. In the Type combo box, select the output type from the drop-down list, then specify the folder you want the file saved to by typing the path in the Where edit box or click on the Browse (...) button to locate the folder. Note: A gift card adjustment is displayed as the replacement amount of the transaction, not the increase or decrease in the transaction. 3 You can select either a date range or a batch number or numbers to report on. To produce this report for a date range: Accept the date range displayed, click on the down arrow button in the Date Range combo box and select a date range from the list, or simply change the Start and End dates by entering the dates (e.g., MM/DD/YYYY) or clicking on the down arrow button to select the date(s) from a pop-up calendar. Date ranges in the list include Today (default), Yesterday, This Week, Last Week, This Month, Last Month, This Year (calendar), Last Year (calendar), and User Defined. As you select a date range from the list, the Start and End dates fill in. If you select User Defined, enter the desired Start and End dates. Gift Activity The Gift Activity report includes this detailed information for each transaction: account, date, time, clerk, transaction type, and amount. Declined gift card transactions will not show up on this report, only on the Gift Transaction Detail report. To display and/or print the report: 1 From the X-Charge Main screen, click on Reports on the toolbar. The X-Charge - Reports screen displays. 2 Click on the Gift Cards button under Report Categories. 3 Click on the Gift Activity tab. To produce this report for a batch number or numbers: Click on the down arrow next to the field title Date Range, then select and click on Batch Number(s). The field name changes to Batch Number(s). Enter the batch numbers you want included in the report. For example, for batches 1, 3, and 5, enter 1,3,5. For all batches from 1 to 5 inclusive, enter 1-5.

48 48 SECTION 4 folder you want the file saved to by typing the path in the Where edit box or click on the Browse (...) button to locate the folder. Note: A gift card adjustment is displayed as the replacement amount of the transaction, not the increase or decrease in the transaction. 4 You can select either a date range or a batch number or numbers to report on. To produce this report for a date range: Accept the date range displayed, click on the down arrow button in the Date Range combo box and select a date range from the list, or simply change the Start and End dates by entering the dates (e.g., MM/DD/YYYY) or clicking on the down arrow button to select the date(s) from a pop-up calendar. Date ranges in the list include Today (default), Yesterday, This Week, Last Week, This Month, Last Month, This Year (calendar), Last Year (calendar), and User Defined. As you select a date range from the list, the Start and End dates fill in. If you select User Defined, enter the desired Start and End dates. To produce this report for a batch number or numbers: Click on the down arrow next to the field title Date Range, then select and click on Batch Number(s). The field name changes to Batch Number(s). Enter the batch numbers you want included in the report. For example, for batches 1, 3, and 5, enter 1,3,5. For all batches from 1 to 5 inclusive, enter Click on the Load button to populate the grid. 6 To view and/or print the report, click on the Preview button on the toolbar. The report displays. Click on the printer icon to print the report, click on the arrow buttons to move through the report pages, or click on the Close button to close the report. To print the report without viewing it first, or to print the report to a file for output (e.g., Excel, PDF, etc.), click on the Print button on the toolbar. The print dialog box displays. To print the report to a file, click in the Print to File option box to select it. In the Type combo box, select the output type from the drop-down list, then specify the

49 SECTION 5 TRANSACTION LOOKUP 49 This section discusses the Transaction Lookup function which is a convenient way to inquire on transactions in the X-Charge system. You can print a copy of a receipt or a transaction detail report for a selected transaction. To use this function: 1 From the X-Charge Main screen, click on the Lookup button. To look up a transaction by a batch number: Click on the down arrow next to the field title Date Range, then select and click on Batch Number(s). The field name changes to Batch Number(s). Enter the batch numbers you want included in the search. For example, for batches 1, 3, and 5, enter 1,3,5. For all batches from 1 to 5 inclusive, enter 1-5. To look up a specific merchant number, enter it in the Merchant # combo box or click on the down arrow button and make a selection from the drop-down list that displays, then click on the Search button. 3 To look up a specific credit card number, enter it in the Account Number combo box or click on the down arrow button and make a selection from the drop-down list that displays, then click on the Search button. 4 To look up a specific amount, enter it in the Amount combo box or click on the down arrow button and make a selection from the drop-down list that displays, then click on the Search button. 2 You can select either a date range or a batch number to initiate the transaction search. To look up a transaction by a date range: Accept the date range displayed, click on the down arrow button in the Date Range combo box and select a date range from the list, or simply change the Start and End dates by entering the dates (e.g., MM/DD/YYYY) or clicking on the down arrow button to select the date(s) from a pop-up calendar. Date ranges in the list include Today (default), Yesterday, This Week, Last Week, This Month, Last Month, This Year (calendar), Last Year (calendar), and User Defined. As you select a date range from the list, the Start and End dates fill in. If you select User Defined in the Date Range field, enter the desired Start and End dates. To look up a specific merchant number, enter it in the Merchant # combo box or click on the down arrow button and make a selection from the drop-down list that displays, then click on the Search button. 5 To look up a specific transaction type, click on the down arrow button in the Transaction Type combo box and make a selection from the drop-down list that displays, then click on the Search button. Transaction types in the list include CC Adjustment, CC Force, CC Override, CC Pre-Auth, CC Purchase, CC Return, CC Void, CH Verification, DB Purchase, DB Return, and <ALL>. 6 To look up a specific clerk number, enter it in the Clerk combo box or click on the down arrow button and make a selection from the drop-down list that displays, then click on the Search button. 7 To look up a specific receipt number, enter it in the Receipt # combo box or click on the down arrow button and make a selection from the drop-down list that displays, then click on the Search button. 8 To look up a specific approval code, enter it in the Approval Code combo box or click on the down arrow button and make a selection from the drop-down list that displays, then click on the Search button. 9 You can sort the detail displayed in the search by clicking on the down arrow button in the Sort Field combo

50 SECTION 5 50 box and selecting the field to sort by. If you select anything other than the default of <None>, the Sort Field #2 combo box activates for you to specify a secondary sort field. If you select anything in that field, the Sort Field #3 combo box activates for you to specify a third sort. 10 Click on the Search button on the toolbar. The results display in the grid similar to the example shown below: Click on the OK button, then select a valid transaction. 14 To view a detail report for the selected transaction, click on the Item Report button. The report contains the same information as is displayed in the grid for a single transaction in a window similar to the following: 11 The transaction type, credit card number, credit card type, expiration date, result, result code, amount, batch total, item number, batch number, approval code, mode of entry, AVS, CVC/CVV2, receipt number, clerk ID, date, and time display (use the scroll bar at the bottom of the screen to view all of the data). 12 To print a receipt for a selected transaction, click on a transaction in the list to highlight it, then click on the Receipt button. A Receipt Preview window displays similar to the following: Click on the printer icon in the toolbar to print the report, or click on the Close button to close the window. 15 Click on the Clear button to reset the fields and begin a new lookup. 16 Click on the Exit button to exit and return to the X- Charge Main screen. Click on the printer icon on the toolbar to print the receipt, or click on the Close button to close the window. 13 Receipts can be printed for approved transactions only. For example, if you click on the Receipt button while a CH Verification type transaction is highlighted, this prompt will display:

51 AUTHORIZATION ACTION CODES 51 APPENDIX A - AUTHORIZATION ACTION CODES Following are the three-character action codes and verbiage which NDC ecommerce returns to the POS device as part of the transaction response. For approved credit card responses (code 000, 0NC, 0NE), NDC ecommerce sends a six-character approval code in addition to the verbiage AP. The POS device should display this code as part of the approval message for the approved transaction. Please note the following: Code 0NC: NDC ecommerce returns this code if the item was not captured on the host (NDC ecommerce s EDC system is down and item is an EDC card type). Code 0NE: NDC ecommerce returns this code for all Authorization-Only approved credit card items. This is returned to EDC merchants only on a card type not set up for capture. For approved debit card responses (code 0P1), NDC ecommerce does not return an approval code, only the verbiage. For non-approved responses, NDC ecommerce sends verbiage and the corresponding action code to indicate the condition. Note: Verbiage accompanying an action code may vary from this listing depending on issuer requirements. Code Verbiage Description 000 AP Approved or Completed Successfully 001 CALL AE Refer to American Express CALL DC Refer to Diners Club CALL DISCOVER Refer to Discover CALL JB Refer to JBS CALL ND Call your Visa/MasterCard Voice Authorization Center CALL TC Refer to TeleCredit CALL TK Refer to TeleCheck CALL WC Refer to Worldcheck CALL XXXXXXXXXX Call indicated number ISSUER UNAVAIL NDC ecommerce cannot contact issuing bank for authorization 002 CALL AE Touchtone capture, won t roll to an operator CALL DC CALL DISCOVER CALL JB CALL ND CALL TC CALL TK CALL WC CALL XXXXXXXXXX ISSUER UNAVAIL 003 INVLD MERCH ID Invalid Merchant ID 004 PIC UP Authorization Declined 005 DECLINE Authorization Declined Code Verbiage Description 006 REVERSED Requested transaction reversal was successful 007 DECLINE-CV2 FAIL Response for CVV2/CVC2 failure; declined 008 AP WITH ID Approved with positive ID; host does not capture this transaction 012 INVLD SERV ID Service ID number is incorrect INVALID REQUEST Administrative message contains a syntax error INVLD TRAN CODE Processing code entered is incorrect; refer to valid processing code 013 INVLD AMOUNT Amount entered is invalid 014 INVLD ACCT Account number does not pass issuer s edit checks INVLD CODE ACCT Valid account number matched with a transaction code for a different card type INVLD PREFIX NDC ecommerce s user tables are set up incorrectly for this account 019 PLEASE RETRY NDC ecommerce GATEWAY requests a retry 054 INVLD EXP DATE Expiration date entered is incorrect 055 PIN INVALID Incorrect PIN entered

52 APPENDIX A 52 Code Verbiage Description Code Verbiage Description 058 UNAUTH TRANS Merchant not set up for transaction code used 075 MAX PIN RETRIES Maximum PIN number entry attempts exceeded 094 AP DUPE Transaction entered is a duplicate 0N1 INV ACCT MATCH Account number entered during a void or adjustment transaction does not match the account number stored in the host for that item 0N2 INV AMT MATCH Amount entered for a void or adjustment transaction does not match the amount stored in the host for that item 0N3 INV ITEM NUM Item number entered for a void or adjustment transaction is incorrect 0N4 ITEM VOIDED An adjustment or item review was ITEM REVERSED attempted on a transaction previously voided or reversed 0N5 MUST BALANCE NOW Terminal has not been balanced within time specified in the NDC ecommerce Merchant Master File for this merchant 0N6 USE DUP THEN BAL Terminal has not been balanced within time specified in the NDC ecommerce Merchant Master File for this merchant, but merchant is set up to perform extra transactions before balancing 0N7 NO DUP FOUND Override transaction is attempted on a non-duplicated transaction 0N8 INVALID DATA Format of the transaction is incorrect 0NA NO TRANS FOUND Reversal transaction is attempted on a transaction that is not in the open batch on the host 0NC AP NOT CAPTURED Approved but not captured (applies only to credit card transactions) 0NE AP AUTH-ONLY Approved, but this EDC merchant is not set up to capture this card type (applies only to credit card transactions) 0NF INV BANK Acquiring Bank ID entered is incorrect 0P0 TRAN TYPE INVLD Transaction not supported by EFT Network or card issuer 0P1 APPROVED Approved debit card transaction 0P2 DB UNAVAIL 02 NDC ecommerce GATEWAY is down 0P3 DB UNAVAIL 03 NDC ecommerce GATEWAYLink timed out 0P4 DB UNAVAIL 04 NDC ecommerce GATEWAY cannot contact EFT network or EFT Group ID is incorrect 0P5 UNAUTH USER Merchant is not set up for debit on NDC ecommerce Merchant Master File 0P6 INVALID CARD Debit card not on issuer file 0P7 DB ISSUER UNAVAIL EFT network cannot contact issuer 0P8 INVALID POS CARD Card is not eligible for POS 0P9 ACCT TYPE INVLD Type of account entered cannot be accessed (checking, savings, etc.) 0PA INVALID PREFIX No sharing arrangement for this card 0PB INVALID FIID NDC ecommerce GATEWAY Financial Institution ID not set up 0S0 VERIFY XXXXXXXXX Match on SCAN file; XXXXXXXXX is routing/ transit number on the negative file 0S1 INVALID LIC License or ID number entered during a check authorization transaction is incorrect 0S2 INVALID STATE CD State code entered is incorrect 0T1 EDC UNAVAILABLE EDC application down; try later 0T2 DB UNAVAIL 01 Debit application down; try later 0T3 SCAN UNAVAILABLE SCAN application is down; try later 0XC DECLINED Error contacting processor 121 EXCEEDS MAX AMT Exceeds withdrawal amount limit 123 EXCEEDS MAX USES Exceeds withdrawal frequency limit

53 SETTLEMENT ACTION CODES 53 APPENDIX B - SETTLEMENT ACTION CODES Following are the three-character action codes and verbiage which NDC ecommerce returns to the POS device as part of the transaction response. For successful balance/settlement responses (code 000), NDC ecommerce sends a nine-digit batch control number. The POS device should display this number as part of the response. NDC ecommerce returns Code 0RD (Balance/Settlement) when the POS device s debit totals do not agree with the host totals due to debit reversals. NDC ecommerce sends a nine-digit batch control number and the verbiage includes the host debit item numbers which were reversed at NDC ecommerce at the time of authorization. These debit items are not included as part of the POS device s EDC batch. NDC ecommerce s customer and the merchant must take additional action if debit item(s) were captured by the POS device and reversed at the host. NDC ecommerce s customer will have to process debit adjustment paperwork on behalf of the merchant to correct this situation. For Code 0NB (out-of-balance settlement), NDC ecommerce returns the specific items and amounts that do not agree with the host. Code Verbiage Description Code Verbiage Description 000 OK Successful settlement - final block OK TEST Successful settlement with test card 002 Will contain Action Check verbiage field for detail record and Verbiage for error data each detail record submitted 003 INVLD MERCH ID Invalid Merchant ID 012 INVLD SERV ID Service ID number is incorrect INVALID REQUEST Administrative message contains a syntax error INVLD TRAN CODE Processing code entered is incorrect; refer to valid processing code 013 INVLD AMOUNT Amount entered is invalid 014 INVLD ACCT Account number does not pass issuer s edit checks INVLD CODE ACCT Valid account number matched with a transaction code for a different card type INVLD PREFIX NDC ecommerce s user tables are set up incorrectly for this account 043 INV ACQ REF DATA Acquirer Reference Data did not pass NDC ecommerce s field definition edits as specified in the field descriptions 054 INVLD EXP DATE Expiration date entered is incorrect 095 INVALID BATCH Merchant is marked as inactive on EDC 0N8 INVALID DATA Format of the transaction is incorrect 0N9 INV BATCH NBR Invalid batch number 0NB INV BAL/SETL Totals in POS device do not match host totals and there are no reversals, or POS totals do not agree with host totals and the reversals cannot account for the difference 0NF INV BANK Acquiring Bank ID entered is incorrect 0P5 UNAUTH USER Merchant is not set up for debit on NDC ecommerce Merchant Master File 0RC VERIFY XXXX/XXXX Amount and item count do not match the totals in the host. The host reviews the reversed items in the batch and displays the item number(s) for all reversed items in the batch (designated by XXXX/XXXX), followed by the message INVALID BALANCE. This message length is variable to accommodate the reversed item number(s) 0RD OK DB XXXX/XXXX Settlement is successful, but the amount and item count do not match the totals in the host. The host reviews the reversed items in the batch and displays item number(s) for all reversed items in the batch (designated by XXXX/XXXX), followed by the message NOT PROCESSED. This message length is variable to accommodate the reversed item number(s) 0T1 EDC UNAVAILABLE EDC application down; try later

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55 STATE/PROVINCE CODES 55 APPENDIX C - STATE/PROVINCE CODES State Alpha Code Alabama AL 38 Alaska AK 32 Arizona AZ 09 Arkansas AR 05 California CA 06 Colorado CO 07 Connecticut CT 08 Delaware DE 04 District of Columbia DC 51 Florida FL 30 Georgia GA 10 Hawaii HI 11 Idaho ID 12 Illinois IL 13 Indiana IN 14 Iowa IA 15 Kansas KS 16 Kentucky KY 17 Louisiana LA 18 Maine ME 19 Maryland MD 20 Massachusetts MA 21 Michigan MI 22 Minnesota MN 23 Mississippi MS 24 Missouri MO 25 Montana MT 26 Nebraska NE 27 Nevada NV 28 New Hampshire NH 29 New Jersey NJ 02 New Mexico NM 31 New York NY 03 North Carolina NC 33 State Alpha Code North Dakota ND 34 Ohio OH 35 Oklahoma OK 36 Oregon OR 37 Pennsylvania PA 01 Rhode Island RI 39 South Carolina SC 40 South Dakota SD 41 Tennessee TN 42 Texas TX 43 Utah UT 44 Vermont VT 45 Virginia VA 46 Washington WA 47 West Virginia WV 48 Wisconsin WI 49 Wyoming WY 50 Alberta AB 52 British Columbia BC 53 Manitoba MB 54 New Brunswick NB 55 Newfoundland NF 56 Northwest Territories NT 57 Nova Scotia NS 58 Ontario ON 59 Prince Edward Island PE 60 Quebec PQ 61 Saskatchewan SK 62 Yukon Territory YT 63 Puerto Rico PR 69 Out of Country OC 70 Social Security # SS 71 Virgin Islands VI 77 MICR Number MR 99

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57 X-CHARGE ERROR CODES 57 APPENDIX D - X-CHARGE ERROR CODES Following are the three-character error codes and verbiage which are specific to the modem and other internal problems. Code Description Code Description H01 Error initializing modem. Check modem and port H24 ENQ not received from host H02 Error sending data through modem H25 EOT from host when sent ENQ H03 Error in routing data H32 Connection timed out H04 Invalid parameter passed H33 Could not detect a modem H05 H06 H07 H08 H09 H16 H17 H18 H19 H20 H21 H22 H23 Invalid sharing right for file Invalid file right given Error opening transaction or INI file Error dialing host. Number may be busy. Try again later Error in response message from host Error resetting modem settings Error writing record to transaction file Error allocating memory. Probably insufficient memory Error opening port. Check port settings in INI Port already open. May be in use by some other application Invalid phone number in INI Busy wait signal No dial tone from modem H34 Carrier signal lost H35 No response from host H36 Busy H37 No carrier detected H38 Error in modem H39 Error connecting host H40 Unknown error H41 No dial tone or All routes bad H48 HDACom server not running H49 Error creating server thread. May not be enough memory H51 Invalid ChType. ChType should be of 1 to 8

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59 GIFT CARD ERROR CODES 59 APPENDIX E - GIFT CARD ERROR CODES Datamark can return the following response codes which will be stored in the transaction file and can be viewed in the Gift Card Transaction Detail Report. These response codes are not returned in the answer file. Response codes 0045, 0046, 0047, and 0048 are returned as a successful transaction result. All other transactions are returned as an unsuccessful transaction result. Code Success/Fail Response Message Description 0007 Fail Field edit error(s) Indicates one or more of the following edit failures. Specific field errors are noted by an E in the associated field flag Fail Unrecognized client, store, or terminal Used to indicate that the specified client, store or terminal is not supported 0011 Fail Error in processing - try again Used to report a general processing error 0014 Fail Account number not found Used to define that the input account is either not in the system or is not yet activated or is not a legal value 0015 Fail Illegal Account number Used to define that the input account is either not in the system or is not yet activated or is not a legal value 0019 Fail Unrecognized store Used to indicate that the specified store is not supported 0025 Fail Unrecognized terminal Used to indicate that the specified terminal is not supported 0041 Fail Amount out of limit Used to specify that the amount given is outside defined limits 0042 Fail Amount incorrect Used to define the specified amount for a predenominated account is incorrect or if no additional balance then redeem too much 0043 Fail Incorrect transaction Used to indicate that the transaction can not be voided 0044 Fail Can not Void Specified transaction can no longer be voided 0045 Success Approved Used to signify that the previous transaction was successfully processed 0046 Success Approved with additional balance Used to signify that the previous transaction approved with add balance 0047 Success Approved with at least one of the multiple account number s rejected Used to signify that the previous transaction approved but at least one (but not all) account number was not accepted

60 60 APPENDIX E 0048 Success Approved multiple issuance Used to signify that the multiple issuance was accepted but actual issuance to the accounts is being done as a background operation with results to be reported on batch closeout reply 0049 Fail Duplicate transmission A duplicate record was received 0050 Fail Illegal Redemption Method If Specified Redemption method is not recognized

61 FREQUENTLY ASKED QUESTIONS 61 APPENDIX F - FREQUENTLY ASKED QUESTIONS Q What must I do in order to accept American Express and Discover cards? A You must first have merchant accounts set up with these companies. Give the merchant account ID numbers to your CAM Commerce Merchant Services representative to be added to your account. Q How do I settle a batch? How can I confirm that the settlement took place? A Refer to Section 3 - Transaction Settlement for Credit Card and Gift Card settlement procedures. You should run the Settlement/Review Log Report in the morning to make sure that the batch number has incremented and the balances have reset to zero, meaning the batch has settled. Refer to the Settlement/Review Log Report option in Section 4 - Reports for further information. Q Where can I find documentation for X-Charge? A This user manual is available as a help file and as an on-line document that can be accessed from the Help menu throughout the X-Charge program screens. The manual is in PDF format and requires that you have Adobe Acrobat Reader 5.0 or above installed on your system to view and/or print the manual. The Documentation section in the X-Charge Getting Started Guide describes how to access the help file and PDF version of the manual. Q How can I get additional help with using X-Charge? A For technical support, call

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63 AVS RESULT CODES 63 APPENDIX G - AVS RESULT CODES The following result codes can be returned as an AVS result. Letter A E G N R S U Code Definitio n Address matches, does not ZIP Ineligible transactio n Address informatio n unavailable Neither the address the ZIP matches nor Retry (system unavailable or timed out) Card type not supported Address informatio n unavailable Description The first five numerical characters contained in the address match with those stored at the issuer's center. However, the ZIP code does not match. Only retail transactions are are not eligible for AVS. The address card. eligible for AVS. Card present transaction s information is not available for an international credit Neither the first five numerical characters contained in the address, nor the ZIP code, match those stored at the issuer's center. The system is unavailable. Try again later. The card type for this transaction is not supported by AVS. AVS can verify addresses for Visa cards, MasterCard, proprietary cards, and private label transactions. The issuer supports AVS, but the address information is not available at this time. W Nine-digit ZIP matches, address does not The nine-digit postal ZIP code matches that stored at the issuer's center. However, the first five numerical characters contained in the address do not match. X Y Exact match (nine-digi t ZIP and address) Address and ZIP match five-digi t Both the nine-digit postal ZIP code and the first five numerical characters contained in the address match the address at the issuer's center. Both the five-digit postal ZIP code and the first five numerical characters contained in the address match the address at the issuer's center. Z Five-digit ZIP matches, address does not The five-digit postal ZIP code matches that stored at the issuer's center. However, the first five numerical characters contained in the address do not match.

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65 CVV2/CVC RESULT CODES 65 APPENDIX H - CVV2/CVC RESULT CODES The following result codes are possible for CVV2/CVC. Code Description M CVV2/CVC2 Match (VISA, MC) N CVV2/CVC2 No Match (VISA, MC) P Not Processed (receive this for VISA only) S CVV2 should be present (VISA) on card, but the merchant has indicated that CVV2 is not U Issuer is not certified for CVV2/CVC2 processing (VISA, MC)

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67 INDEX 67 INDEX A Authorization Action Codes 51 C CC Totals By Day 46 Check Purchases 30 Combining Gift Card Accounts 34 Credit Card Adjustment 28 Credit Card Purchases 23 Credit Card Returns 24 Credit Card Totals Report 45 Credit Card Void Transaction 29 D Debit Purchases 25 Debit Returns 26 E Error Codes 57, 59 F Forced Transactions 26 Frequently Asked Questions 61 G Gift Activity 47 Gift Card Adjustment 32 Gift Card Balance Inquiry 33 Gift Card Combine Accounts 34 Gift Card Issuance 30 Gift Card Redemption 31 Gift Card Replace Account 34 Gift Card Return 31 Gift Card Void Transaction 33 Gift Transaction Detail 46 H Host/Time Initiated Settlement 40 I Issuing a Gift Card 30 Issuing Multiple Gift Cards 35 M Merchant Initiated Settlement 37 O Offline Processing 14 Overview 7 P Pre-Authorization 27 Province/State Codes 55 Purchase Check 30 Credit Card 23 R Redeeming a Gift Card 31 Replacing a Gift Card Account 34 Reporting CC Totals By Day 46 Credit Card Totals Report 45 Gift Activity 47 Gift Transaction Detail 46 Transaction Detail Report 43 Transaction Totals Report 44 Result Codes 63, 65 Returns Credit Card 24 Gift Card 31 S Security 15 Settlement Host/Time Inititated 40 Merchant Initiated 37 Settlement Action Codes 53 Setup Procedures X-Charge Program 9 X-Charge Server Program 13 State/Province Codes 55 T Transaction Detail Report 43 Transaction Lookup 49 Transaction Processing 23 Check Purchase 30 Combining Gift Card Accounts 34 Credit Card Adjustment 28 Credit Card Purchase 23 Credit Card Return 24 Credit Card Void 29 Forced Transaction 26 Gift Card Adjustment 32 Gift Card Balance Inquiry 33 Gift Card Issuance 30 Gift Card Redemption 31

68 68 INDEX Gift Card Return 31 Gift Card Void 33 Pre-Authorization 27 Replacing a Gift Card Account 34 Returns 24 Voids 29 Transaction Settlement Credit Cards 37 Gift Cards 40 Transaction Totals Report 44 V Voiding a Credit Card Transaction 29 Voiding a Gift Card Transaction 33

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