Call TM UniFi Centre Visit Selected TMpoint

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1 Call TM UniFi Centre Visit Selected TMpoint a

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3 PRE-INSTALLATION 1. Upon successful service registration, our call centre/agent will call you for an installation appointment. 2. Re-confirmation of the appointment will be done by TM, 3 days prior and within 24 hours of installation. 3. For cancelled/deferred appointments received within 24 hours of the scheduled installation date, a fee of RM200 will be imposed. INSTALLATION GENERAL REQUIREMENTS 1. As the home owner, your presence will be expected at the time of the installation. Please appoint an Authorised Representative if you are unable to be there. 2. Before any work commences, your sign-off on the Service Acceptance Form will be required. 3. Minimal drilling will be involved to connect the fibre cable from the outside to the inside of your home. 4. Access to 4 power points for the equipment installed will be required. Access to a TV for the HyppTV installation is also required. 5. No installation appointment will be made for homes undergoing renovation. 1

4 2 6. For security reasons, your service password can only be viewed and changed at myunifi portal ( Your myunifi account details will be delivered to your mobile number as well as to your preferred address. Please ensure your contact details are correct. 7. You and/or your Authorised Representative must provide your respective NRIC/Passport during the UniFi service installation for verification purposes. STANDARD INSTALLATION 1. For all standard installations, a fee of RM200 will be imposed. (Please see inside for more details.) 2. All wiring work carried out will be run along the surface of walls and enclosed in a casing called a raceway. 3. If additional cabling length is required beyond what is provided in the standard package, extra charges will be imposed. These extra charges will be billed in your next bill. No cash payment is to be made. OPTIONAL INSTALLATION 1. Optional installation covers outside pole to FTB via surface or underground wiring, 3M surface wiring and wiring over the ceiling. 2. You will have to hire your own Contractor to carry out optional installation activities or you may select one from TM s list of panel Contractors. 3. For optional installation activities, charges will be imposed. Charges quoted will cover the cost of labour and microduct piping or 3M materials where applicable. These charges are to be settled in cash with the Contractor concerned. Please insist on a receipt. If any additional internal cabling length is required beyond what is provided under the

5 scope of the standard installation, the costs involved will be charged in your next bill. FOR HIGH-RISE BUILDINGS 1. If you reside in a high-rise building, your assistance to get the cooperation of your building management (permission, access, etc) is required to facilitate installation activities. 2. If you reside in a high-rise building that is served by internal copper cabling, you must terminate your existing fixed line broadband service (if any) in order for us to install UniFi over the same wiring into your premises. POST-INSTALLATION 1. Relocation of the UniFi service to a new address will incur a fee of RM300, and is subject to service availability in the area. This fee will be reflected in your bill. 2. Package downgrades will be subjected to a fee of RM200. For any upgrade or downgrade request that requires a visit by TM to your premises, an additional fee of RM200 will be imposed. SERVICE CONTRACT 1. The UniFi service contract period is for 24 months. 2. If service is terminated within the contract period, a penalty of RM500 will apply. 3

6 EQUIPMENT BILLING & SERVICE 1. UniFi is a wired high speed broadband service. You will get optimum service from UniFi by wired connectivity only. 2. Wireless capability is provided as an additional benefit to the service. However, wireless connectivity has its limitations. 3. All equipment provided for the UniFi service comes with a 12-month warranty. 4. Your UniFi installation is considered successful only if all triple-play services of Phone, High Speed Internet and HyppTV are fully activated. Partial service activation is not allowed. BILLING 1. Bills will be mailed monthly to your designated billing or postal address upon request. 2. Please furnish us with your updated/correct address to allow your bill to reach you in a timely manner. 3. You may also access your bill at the UniFi portal at by clicking on myunifi. 4. Your bill will also be sent to your UniFi and your preferred . 4

7 GUIDELINES TO CHANGE PASSWORD 1. Go to the myunifi portal at to change your service password. 2. Please refer to the step-by-step guide in the FAQ. 3. Under the myunifi tab, click the Billing Account drop-down menu. 4. Click Change Service Password. 5. Select the service password that you would like to change. 6. Key in your new password and confirm. Click Submit. 5

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9 TM s UniFi SERVICE TM s UniFi service offers bandwidth delivered at broadband speeds of 5Mbps and above. This high speed bandwidth will be delivered to homes via fibre technology. Fibre technology is able to transmit data with better quality transmission at speeds far exceeding current broadband technology. With bandwidth being provided at such high speeds, UniFi will definitely bring a whole new digital lifestyle experience to Malaysians. It will open up greater opportunities and provide access to rich content like never before in entertainment, gaming, education, business, work, health, communications, services and much more. 7

10 Benefits 8 UniFi can help facilitate or enable the following benefits: Download large (file size) DVD quality movies and music video clips in a matter of minutes or even a few seconds depending on the file size. Enjoy a new TV experience through TV over broadband (HyppTV) where you can access TV channels over a private network in high definition format with high stability. HyppTV also offers the ability for high content user interactivity through its Video On Demand feature. Work from home and stay in touch with your office or clients and business associates anywhere in the world in real-time through High Speed Internet, video and voice connectivity. Enjoy a richer, secure shopping and e-commerce experience from the comfort of your home by accessing virtual shops online around the world through real-time video and chat. Play online games simultaneously with anyone in the world in real-time and high resolution format. Access educational services such as study online and participate in virtual classroom discussions with your tutors anywhere in the world as well as enjoy a rich research experience by being able to download books, journals and magazines in a matter of minutes.

11 Receive real-time medical diagnosis and advice from local and international medical practitioners, in the comfort of your home through High Speed Internet, high definition video and voice connectivity. On the whole, UniFi will enable and bring greater value to Malaysians through a richer digital lifestyle and online experience, enhanced competitiveness and world-class broadband infrastructure. 9

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13 table of contents PAGES 1. About the Service Guide Abbreviations Wiring and Networking Customer Premises Equipment (CPE) Phone (Voice Service) HyppTV (IPTV) Value Added Services (VAS) Optional Customer Premises Equipment (CPE) Charges Related to UniFi Installation Troubleshooting Frequently Asked Questions (FAQ) Contact Us 66 11

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15 1 ABOUT THE SERVICE GUIDE This UniFi service guide provides you with a summary of the UniFi residential service and its features. Please read this guide thoroughly so that you may have a better understanding and appreciation of the service and its features. 13

16 2 abbreviations AC BPL BTU CPE DECT DP FTTH FUP HDMI HSI IPTV LAN NIC ONU OS POP PSTN Alternate Current Broadband Power Line Broadband Termination Unit Customer Premises Equipment Digital Enhanced Cordless Telecommunications Distribution Point Fibre To The Home Fair Usage Policy High Definition Multimedia Interface High Speed Internet Internet Protocol Television Local Area Network Network Interface Card Optical Network Unit Operating System Post Office Protocol Public Switched Telephone Network 14

17 RG Residential Gateway SDF Subscriber Distribution Frame SMTP Simple Mail Transfer Protocol STB Set-Top-Box SSID Service Set Identifier TM Telekom Malaysia Berhad URL Uniform Resource Locator USB Universal Serial Bus VAS Value Added Services VDSL2 Very High Speed Digital Subscriber Line 2 VOD Video On Demand WAN Wide Area Network WiFi Wireless Fidelity WLAN Wireless Local Area Network WPS WiFi Protected Setup 15

18 3 wiring and networking 3.1 INTERNAL WIRING AND NETWORKING FTTH / VDSL2 BTU RG STB 16 The diagram illustrates the UniFi triple-play service set-up in your home. TM technicians will install a BTU inside your home at your nearest TV location. A fibre cable connection from an adjacent telephone pole or underground DP will be run to the BTU. For high-rise buildings or condominiums, there are some cases where the fibre cabling will terminate in the building s SDF room. The connection will however continue to your home using the building s existing wiring. This will be subject to the building owner s authorisation and the condition of the existing building wiring.

19 4 CUSTOMER PREMISES EQUIPMENT (CPE) As a part of the package offering, TM will provide you with the required equipment which will be installed in your home in order to deliver the UniFi service. The equipment provided is as follows: Dect Phone Residential Gateway (RG) 4.1 Broadband Termination Unit (BTU) Set-Top-Box (STB) Broadband Termination Unit (BTU) Two types of BTU will be deployed depending on premises type: a) ONU for FTTH (landed properties) b) VDSL2 modem for VDSL2 (high-rise buildings) The BTU is a terminating unit from the Access Network (TM Exchange). This unit functions like a modem to facilitate Internet and data access to your home. The BTU will translate the pulses of light that carry data over the fibre optic cable into electrical signals that will be recognised by your computer. 17

20 BTU packaging will consist of: a) 1 unit ONU / VDSL2 Modem b) 1 unit 1 metre Ethernet Cable c) 1 unit 1 metre Telephone Cable d) 1 unit Power Adaptor e) 1 unit User Guide OR ONU VDSL2 Modem User Guide Telephone Cable Ethernet Cable Power Adaptor Residential Gateway (RG) The RG, also known as a router, will be the main gatekeeper for the UniFi service to your home. It controls access to High Speed Internet, HyppTV and other services that connect through it. This capability allows users to participate in real-time activities online, such as video streaming, online gaming, real-time video and much more.

21 4.2.1 Wireless Technology An Understanding Wireless technology is often looked upon as a substitute to wired line technology. However, wireless technology in itself is not all encompassing. In the context of modern communications, both fixed and wireless technologies have their place and use, depending on many factors such as quality, visualisation, stability, experience, convenience, need, environment, etc. There is a time and place for both technologies and as such, we see that they actually compliment and not substitute each other. With this in view, we would like to highlight certain aspects of wireless technology so that our broadband users in particular, can better understand and appreciate the implications surrounding wireless technologies. What should I be aware of? First up, customers should be aware that when using wireless technology, you might not be able to receive the same broadband access speed as compared with the speed experienced through wired connectivity. This happens with any service subscribed to and provided by any service provider. Wireless access performance may be affected by a number of factors, such as: 1. The thickness of internal premises walls. 2. Interference from the presence of other electrical equipment. 3. The actual positioning or distance of the wireless router, etc. 19

22 20 In the case of TM s High Speed Broadband service, UniFi, both wired and wireless Internet access connectivity is offered through the installed router, commonly known as a Residential Gateway (RG). Some facts about your Residential Gateway (RG): 1. The RG is compatible with computers that are wireless-enabled. 2. If you do not have a wireless-enabled computer, you may be able to upgrade your computer by purchasing a wireless USB adaptor. 3. The wireless router has been specifically designed to be used for the UniFi service. 4. It comes with a 1-year limited warranty on manufacturing defects only. 5. Other wireless USB adaptors or devices of appropriate standard may work with the RG, however, we will not be able to offer support for or guarantee the compatibility of any other equipment installed and used in connection with the RG. Due to the existence of a large number of wireless devices ranging from wireless cards to DECT phones currently operating on the 2.4GHz band, it is highly probable that your wireless RG connectivity may encounter interference from neighbouring wireless devices, thus affecting the speed of your connection. There are however loads of benefits to be had in using a wireless Internet connection, including, being able to access the Internet with lots of different devices, from anywhere in your home.

23 Because of the way wireless and broadband technology work together, the downside can be a reduction in your speed when you go wireless (compared to when connecting directly to your RG via an Ethernet Cable). What can I do to improve wireless performance? 1. Ethernet Cable First, try connecting your PC directly to your RG with an Ethernet Cable to see if it is in fact your wireless setup that is causing an issue with your speed. 2. Multiple Users Check the total number of users using your connection - if you re in a multi-user household, check that no one is using lots of your bandwidth (heavy downloading). 3. Reboot Electronic equipment and software can sometimes run into problems, like freezing or hanging - rebooting allows your equipment to perform diagnostic checks and forces it to reset and restart, often fixing the problem. Simply switch off your PC and RG for seconds and switch them on again. 4. Position your RG (or wireless access point) in a central location Where possible, try to place your wireless router in a central location in your home, free from obstacles. If your wireless router is set against a wall of your home, the signal will be compromised due to obstruction. Otherwise, you can also try to move your device closer to the RG. 21

24 22 5. Move the RG off the floor and away from walls and metal objects (such as metal file cabinets) Metal, walls, and floors will interfere with your router s wireless signal. The closer your router is to these obstacles, the greater the interference, and the weaker your connection will be. 6. Reduce wireless interference If you have DECT phones or other wireless electronics/devices in your home, your computer might not be able to hear your router over the noise from the other wireless devices. To reduce this noise, avoid wireless electronics that use the 2.4GHz frequency. Instead, look for DECT phones that use the 5.8GHz or 900MHz frequencies. 7. Update your firmware or your network adaptor driver Router manufacturers regularly make free improvements to their routers. Sometimes, these improvements increase performance. To get the latest firmware updates for your router, visit your router manufacturer s website. Similarly, network adaptor vendors occasionally update the software that Windows uses to communicate with your network adaptor, known as the driver. These updates typically improve performance and reliability. 8. Upgrade b/g devices to n models b/g is the most common type of wireless network device around, but an n device is about three times faster n devices are backwards-compatible with b/g devices. If you re using an b/g device and you re unhappy

25 with its performance, consider replacing your network adaptors with n compatible equipment. If you re buying new equipment, definitely choose an n model. Wireless networks never reach their theoretical bandwidth limits. Within a 10-metre radius, b devices typically get 2-5Mbps bandwidth g devices usually clock in between the 13-23Mbps range while n devices have been measured at the 37-42Mbps bandwidth range. In a nutshell, what needs to be appreciated is that wireless technologies are susceptible to various factors that will affect their ability to provide optimum Internet access speeds. What we need is awareness and understanding on just what these factors are. We hope this information will assist you to optimise your UniFi experience and enjoyment. RG packaging will consist of: a) 1 unit Residential Gateway b) 5 units 1 metre Ethernet Cable c) 1 unit Power Adaptor d) 1 unit User Guide Residential Gateway (RG) Power Adaptor Ethernet Cable User Guide 23

26 4.3 Set-Top-Box (STB) STB is a device that connects to a television to deliver the HyppTV service (IPTV). It converts the signal received into content which is then displayed on the television screen. HyppTV works on your TV with an STB that accesses channels, subscription services and Video On Demand. It uses a broadband connection to the Internet for the delivery of video services. STB packaging will consist of: a) 1 unit Set-Top-Box b) 1 unit 1 metre Ethernet Cable c) 1 unit Power Adaptor d) 1 unit User Guide e) 1 unit HyppTV Remote Control f ) 1 unit HDMI Cable (for High Definition Service) STB & HyppTV Remote Control Power Adaptor Ethernet Cable 24 HDMI Cable User Guide

27 4.4 DECT Phone DECT Phone is a portable fixed line phone set for indoor mobility. It is capable of storing phone books, ringtones of choice, list of last numbers dialled, redial function and much more. DECT Phone packaging will consist of: a) 1 unit DECT Phone b) 1 unit Power Adaptor c) 1 unit Handset Cover d) 1 unit Charger e) 1 unit User Guide DECT Phone Power Adaptor Charger Handset Cover User Guide 25

28 5 PHONE (voice Service) The UniFi service subscription entitles you to a free subscription of TM s voice service. The voice service is subject to a maximum of ONE (1) Voice Line. A new PSTN number will be assigned to the new phone (DECT Phone) and is not chargeable. The voice service will be similar to your existing PSTN service. You are not allowed to change the UniFi voice service number. Enjoy the UniFi Residential Package with special call rates as below: i. FREE calls to TM fixed lines nationwide. ii. Flat rate 10 sen/min to all mobile and other fixed lines nationwide. iii. Normal International Call (IDD) rates. (International Call activation is available upon request.) iv. Fax rates are the same as Voice call rates. Charges will depend on the duration of the fax transmission irrespective of the number of pages successfully transmitted. For each UniFi Residential Package, you can subscribe to an additional ONE (1) Voice Line with the same call rates. Additional lines can be subscribed to for RM25/month per line. 26

29 5.1 Voice Features Opt-in for additional voice features. Rates as follows: Three Party Conference - Network facility that enables three or more parties to be connected together in a conference call, so that they may all speak and listen simultaneously. Call Waiting - Allows the user to be alerted, while they are engaged in an active call, that another incoming caller is trying to contact them. Call Forwarding - A feature on some telephone networks that allows an incoming call to be redirected to a mobile telephone or another telephone number where the desired called party is situated. There are 3 types of call forwarding: 1. Unconditional 2. No Reply 3. On Busy Call Hold - Enables you to put a caller on hold while a second call is answered or made. Call Line Identification Presentation (CLIP) - Shows the number of a caller. Calling Line Identification Restriction (CLIR) - Controls the presentation of caller identity. Do Not Disturb No incoming calls will be allowed. Voice Mail - A computerised answering service provided by TM, which can automatically answer a call - and record callers voice messages - when the subscriber fails to answer them personally. Voice Barring IDD Calls - Allows the user to restrict outgoing IDD Calls. Voice Premium Calls (Barring IDD Calls to +600, and +1315) - Allows the user to restrict outgoing IDD Calls to +600, and numbers. Voice Premium Calls (Barring IDD Calls to +600) - Allows the user to restrict outgoing IDD calls to +600 numbers. RM3.00 RM1.50 FREE FREE FREE RM3.00 FREE FREE FREE FREE FREE Note: For more information regarding the purchase of this service or for technical support, please visit 27

30 Three Party Conference How to use Three Party Conference? 1) Handset 1 During an outside call, press the R button to put the call on hold. 2) Handset 1 Select the desired unit by using the scroll button, then press the CALL button. If the paged party does not answer, press the CALL button to return to the outside call. 3) Handset 2 (Receiver) Press the CALL button to answer the page. Handset 2 can talk with Handset 1. 4) Handset 1 Press the INT button. To leave the conference, press the OFF button. The other parties can continue the conversation. To put the outside call on hold, press the R button. To resume the conference, press the INT button Call Waiting How to activate Call Waiting? 1) Dial *43#. 2) Press the CALL button. 3) Listen to the tone indicating successful activation of the service. How to cancel Call Waiting? 1) Dial #43#. 2) Press the CALL button. 3) Listen to the tone indicating successful cancellation of the service.

31 5.1.3 Call Forwarding (Unconditional) How to activate Call Forwarding (Unconditional)? 1) Dial *21* <Phone Number> followed by #. Example *21*01X XXX XXXX #. 2) Press the CALL button. 3) Wait for the confirmation tone. How to cancel Call Forwarding (Unconditional)? 1) Dial #21#. 2) Press the CALL button. 3) Wait for the confirmation tone. Call Forwarding (On Busy) How to activate Call Forwarding (On Busy)? 1) Dial *71* < Phone Number> followed by #. Example *71*01X XXX XXXX #. 2) Press the CALL button. 3) Wait for the confirmation tone. How to cancel Call Forwarding (On Busy)? 1) Dial #71#. 2) Press the CALL button. 3) Wait for the confirmation tone. 29

32 30 Call Forwarding (No Reply) How to activate Call Forwarding (No Reply)? 1) Dial *61* < Phone Number > followed by #. Example *61*01X XXX XXXX #. 2) Press the CALL button. 3) Wait for the confirmation tone. How to cancel Call Forwarding (No Reply)? 1) Dial #61#. 2) Press the CALL button. 3) Wait for the confirmation tone Call Hold How to activate Call Hold? 1) Press the R button, then press the OFF button during the outside call. 2) To release Hold, press the CALL button Do Not Disturb How to activate the Do Not Disturb service? 1) Dial *26#. 2) Press the CALL button. 3) Listen to the tone indicating successful activation of the service. How to cancel the Do Not Disturb service? 1) Dial #26#.

33 2) Press the CALL button. 3) Listen to the tone indicating successful cancellation of the service Voice Mail How to activate Voice Mail? 1) No special configuration required to activate the feature from the CPE. 2) If the customer is busy or not answering the call after 40 seconds, the call will be forwarded to the Voice Mail server. 3) For retrieval, customer should dial followed by the fixed line number. Note: For more information regarding the voice features or for technical support, please visit 31

34 6 HyppTV (IPTV) 6.1 HyppTV With HyppTV, you will get to watch an exciting array of TV programmes, movies and much more at your convenience. A first in Malaysia, HyppTV is a service where TV content is delivered digitally through your High Speed Broadband connection. Select your Video On Demand (VOD) movies or series and watch it anytime you like! HyppTV via UniFi will revolutionise the way you watch TV! Video On Demand from RM8 (depends on category) Premium Channels from RM3/channel/month HyppTV Main Menu: TV GUIDE i NTER@CTIVE SEARCH imode SETTINGS SEARCH SEARCH VOD SEARCH SEARCH HELP 32 TV GUIDE Select your favourite channel from the channel list inter@ctive Interactive features that give you a new and innovative TV experience Settings Personalise your TV by utilising the Settings option VIDEO ON DEMAND Select your favourite movies/ series from a wide variety of genres, languages and categories and watch them anytime you like search Use Search to find relevant information help Answer all your enquiries and concerns with the Help option Note: For more details, please refer to the HyppTV Quick Service Guide or visit

35 7 VALUE ADDED SERVICES (VAS) To subscribe to our Value Added Services, please call the TM UniFi Centre at or purchase them via online at or walk in to selected TMpoint outlets in the UniFi coverage areas The feature will come with a 2GB storage size. However, TM at its discretion, can increase your capacity to accommodate larger storage for FREE in the future. Your address is as per your Confirmation Slip. ONE address for Residential: [email protected]. You will have 2 options to access your UniFi account: Option 1: Webmail Access your via a web browser at Option 2: Preferred Client Access via Webmail Step 1: Go to Step 2: Key in your ID (as per Confirmation Slip) in the Address Field, then key in your Password. Step 3: Click Login. If you forget your Password, please contact the TM UniFi Centre at or to [email protected]. 33

36 7.1.2 Access via Preferred Client Step 1: Go to Step 2: Click at Learn how to receive UniFi via Client and follow the guide TM WiFi TM WiFi is a wireless broadband Internet access service available in public locations such as shopping malls, coffee shops, eating outlets, convention centres, hotels and other locations that allow you to connect to the Internet when you are in these premises. Follow these steps to access the Internet via TM WiFi: Step 1: Just turn on your TM WiFi SSID in your wireless network option. Step 2: Open a browser (Internet Explorer is recommended) then type in any URL address. Step 3: You will be directed to the TM WiFi landing page. Step 4: Click TM WiFi ID Type and choose UniFi. Step 5: Key in your valid TM WiFi Login ID and Password (as per Confirmation Slip).

37 Step 6: Tick the terms & conditions and just click Login Now! to proceed. You are now ready to surf the Internet for FREE. Additional accounts are available for RM18/month per account. Note: For more information regarding the purchase of this service or for technical support, please visit Infoblast This is a 2-way portal messaging service that is offered to customers through a single portal (using the UniFi Phone number access: 012/013/014/016/017/019). By default, you will get ONE (1) Infoblast account once you subscribe to one of the UniFi Residential Packages. SMS charges are as follows: i. 1 to 50, sen/sms ii. 50,001 to 100, sen/sms iii. 100,001 and above 10 sen/sms To access your Infoblast, just follow these steps: Step 1: Go to Step 2: Key in your registered ID and Password at Member Login. Note: For more information regarding the purchase of this service or for technical support, please visit 35

38 7.4 Online Guard Plus Prevail against a variety of viruses, spywares and miscellaneous threats lurking on the Internet. You will need more than a basic online virus scanning tool to keep your PCs and documents safe. You can install additional Online Guard Plus on top of what is already provided in UniFi Residential Packages. Online Guard Plus consists of 5 security elements: i. Antivirus scanning & repairing (MyV3) ii. Antivirus real-time monitoring (MyV3 RTS) iii. Personal Firewall (MyFirewall) iv. Anti-Spyware Scanning & Repairing (SpyZero) v. Computer Vulnerability Report (Security Warning Report) Operating Systems (OS) that support Online Guard Plus installation: i. Windows 7 ii. Windows Vista iii. Windows XP Additional licenses are available at RM2/month per license. To install additional Online Guard Plus, just follow these steps: Step 1: Go to with Internet Explorer. Step 2: Click Speed Up icon on the main page. 36

39 Step 3: At the Speed Up section, select the Click To Run button. (By default, the latest Internet Explorer browser will block the Speed Up setup file from being downloaded. An error message will be shown - This site might require the following ActiveX control AhnLab Online Security from Ahnlab Inc. Click here to Install will be shown. Click the error message and choose Install ActiveX Control to begin downloading the Speed Up setup file.) Step 4: An AhnLab Smart Update window will be prompted. Step 5: After the engine download is completed, the Speed Up Options window will be displayed. Key in your Username and Password and click Next. If you tick the Save Password checkbox, you will be signed in automatically at a later time. Step 6: Click Next and then, configure settings for Speed Up. Step 7: Clicking Complete will finish the installation of Speed Up. Note: For more information regarding the purchase of this service or for technical support, please visit ishield Plus This application enables you to filter inappropriate material from all kinds of undesirable sources (like the Internet, CD, DVD, USB drive, peer-to-peer networks, etc.) from being displayed on your home PCs, thus protecting your children from the influence of pornography, undesirable web content, online grooming or bullying. You can install additional ishield Plus on top of what is already provided in UniFi Residential Packages. 37

40 It is a comprehensive solution that: i. Monitors all Internet content ii. Monitors communications iii. Protects against pornography iv. Ensures productive application usage v. Provides disk drive scanning vi. Generates and s incident reports to parents Operating Systems (OS) that support ishield Plus installation: i. Windows 7 ii. Windows Vista iii. Windows XP Additional licenses are available for RM2/month per license. To install additional ishield Plus, just follow these steps: Step 1: Go to Step 2: Click Download ishield Plus and click Next. Ensure that your computer has the Microsoft.NET 2.0 Framework installed before installing ishield Plus. Step 3: The License Agreement window will be displayed. Select the I accept the agreement option and click Next. Step 4: The installation will begin automatically. Step 5: Click Finish to complete the installation process. Note: For more information regarding the purchase of this service or for technical support, please visit 38

41 7.6 e-browse e-browse literally captures the entire content of a real newspaper and uploads it onto the Internet. And best of all, you can read the online version just like a real newspaper, flipping through pages one at a time. Subscribe to these and more publications at very affordable prices as below: Newspapers Magazines i Berita Harian (RM20/month) Anis (RM6.30/month) ii Eastern Times (RM15/month) Asuh (RM2.70/month) iii Harian Metro (RM17/month) Business Today (RM6/month) iv Kosmo (RM17/month) Dara (RM4.50/month) v MSME (RM1.50/month) Gila-Gila (RM5/month) vi Oriental Daily (RM16/month) Majalah i (RM4.50/month) vii Tamil Nesan (RM16/month) Majalah Kereta (RM6.50/month) viii The Borneo Post (RM16/month) Maskulin (RM5.50/month) ix The Busy Weekly (RM33/3 months) Media Hiburan (RM12.50/month) x The Malaysian Reserve (RM22/month) Nona (RM8/month) xi The New Sabah Times (RM20/month) Nur (RM5.30/month) xii The New Straits Times (RM20/month) Outsourcing (RM10.80/month) xiii The Star (RM20/month) PC.COM (RM4.50/month) xiv Utusan Malaysia (RM20/month) Rapi (RM7/month) xv Utusan Sarawak (RM15/month) Rasa (RM6/month) xvi Remaja (RM8.80/month) xvii Silverscreen (RM6/month) Note: For complete listing, please visit 39

42 40 To access your e-browse publications, just follow these steps: Step 1: Go to Step 2: Click Login. Step 3: Select and key in your registered address for e-browse and Password. Step 4: Click Login Now and choose the purchased publication(s) to view. Note: For more information regarding the purchase of this service or for technical support, please visit e-storage Basic e-storage Basic is an online back-up storage where you can store and access files from any Internet-enabled device. This application allows you to back-up and synchronise your important files onto a remote storage facility. The e-storage Premium supports multiple access to the same account. You can also size up your e-storage application on a per GB basis. You can purchase e-storage Basic at RM2/month or e-storage Premium at RM4/month. To access your e-storage Basic, just follow these simple steps: Step 1: Go to Step 2: Key in your registered address for e-storage Basic and Password. Step 3: Select UniFi at the Service portion and click Login. Note: For more information regarding the purchase of this service or for technical support, please visit

43 7.8 Web Hosting with Customised Domain Name This service comes with 10GB storage size and 6 free Internet domains based on choices that will be provided (.com,.com.my,.net,.net.my,.org,.org.my) as well as unlimited accounts. Now you can use your own domain for your address (user@ yourname.com). This domain comes with 10GB storage size where you can share storage for both web files and . With the storage size provided, you will also enjoy unlimited number of accounts where each individual storage size can be customised accordingly. TM will send detailed instructions on configuring your domains via once the service is activated (3 days after service activation). You can subscribe to your own domain for RM160/year. To access web hosting, just follow these steps: Step 1: Go to Step 2: Key in your Username and Password. Step 3: Click Login. Note : For more information regarding the purchase of this service or for technical support, please visit 41

44 8 OPTIONAL CUSTOMER PREMISEs EQUIPMENT (cpe) Enjoy a degree of flexibility in your home network with the WiFi USB Adaptor. It is available at your nearest TMpoint. 8.1 WiFi USB Adaptor The WiFi USB Adaptor provides wireless connectivity from the RG to your desktop computers/notebooks. This device performs like a receiver to communicate with a wireless network. The WiFi USB Adaptor packaging will consist of: a) 1 unit WiFi USB Adaptor b) 1 unit User CD-ROM c) 1 unit User Guide WiFi USB Adaptor User CD-ROM User Guide 42 Alternatively, you may choose to use the BPL technology. However, there are several disadvantages that should be noted. 1. Home Plug or other BPL devices might be compatible with our HyppTV STB, Residential Gateway or UniFi service. However, we cannot guarantee this.

45 2. Service quality will differ when connecting to a HyppTV STB or a Residential Gateway via a BPL device as compared to via an Ethernet Cable. This is primarily due to the nature of BPL technology. 3. Service delivered via BPL technology can also be affected by various factors such as interference from other electrical equipment in the vicinity, actual copper quality of your power line wiring and the length of the power line. Note: TM does not offer technical support for additional network devices such as Home Plug, printer, gaming console, server, firewalls, or routers. If you need help, please contact your supplier or the manufacturer s helpline. 8.2 WiFi USB (Adaptor Diagram) A WiFi USB Adaptor home setup is shown below: WiFi USB Adaptor BTU DP FTTH / VDSL2 LAN Cable RG Desktop DECT Phone 43

46 9 Charges Related to UniFi Installation Standard Installation Landed Property - Residential Standard installation is defined as the normal installation process that is carried out by TM or its Authorised Contractors for UniFi service installation. Fibre Distribution Point Piping for Fibre (GI** Pipe) Pedestal Distribution Point 1 Drop Fibre Fence FTB 3 Over the Surface FWS BTU 5 RG STB 4 Ceiling Manhole 2 Joint Box 44 1 Standard overhead DP 3 FTB - BTU ( 15m) Surface Cabling - Raceway 2 Underground DP Possible scenarios Blocked: Without Local Council Permit* With Required Local Council Permit* Within customer s premises (surface cabling) 5 BTU - DECT Phone ( 15m) *The actual installation date is subject to local council clearance obtained by the customer or developer. **GI - Galvanised Iron 4 BTU - RG - STB/PC ( 15m) Surface Cabling - Raceway

47 Standard Installation Cabling (RM200)* 15m of fibre cable FTB BTU 15m of RJ45 Cable BTU RG STB/PC 15m of RJ11 Cable BTU DECT Phone Additional Charges (if required) > 15m Charge: RM50/5m > 15m Charge: RM25/5m > 15m Charge: RM15/5m 30m Raceway (casing for wiring) > 30m Charge: RM25/5m * Currently waived FTB Fibre Termination Box FWS Fibre Wall Socket BTU Broadband Termination Unit (modem) RG Residential Gateway (router) STB Set-Top-Box PC Personal Computer DECT Phone Digital Enhanced Cordless Telecommunications Phone DP Distribution Point UG Underground RJ45 Ethernet Cable RJ11 Telephone Cable Note: a) Any charges for additional cabling beyond the standard provided will be included in the bill. b) Subsequent to the initial successful installation, any request for relocation of equipment installed will be subject to a re-wiring charge of RM200 plus additional charges if additional cabling length is required. Price is inclusive of a RM50 on-site support fee. c) Fibre cable of up to 15 metres will be provided to the BTU at the Customer s preferred location. Up to 15 metres of RJ45 and up to 15 metres of RJ11 cable will also be provided to the Customer. Any excess cable unused for the installation will not be provided to the Customer. d) Location of BTU/RG/Set-Top-Box to be agreed between the Customer and Contractor/Installer. 45

48 Optional Installation Landed Property - Residential) Optional installation refers to installation activity that is not covered under the scope of the standard installation provided. Fibre Distribution Point Piping for Fibre (GI** Pipe) 1 Fence FTB 1a 2 FWS 3 BTU RG STB Ceiling 1b Joint Box Joint Box Joint Box 1 Outside pole to FTB 1a Outside pole to FTB via surface wiring 46 1b Outside pole to FTB via underground wiring 2 3M surface wiring 3 Wiring over the ceiling **GI - Galvanised Iron

49 Optional Installation for FTTH Description Charging Parameter Pricing (RM) RESIDENTIAL PREMISES Outside pole to FTB via surface or underground wiring 1 st 30m lpole to FTB) Additional metre M surface wiring 1 st 15m (FTB-BTU) Additional metre Wiring over the ceiling* 1 st 30m Additional metre *Charges do not include cost of standard installation cabling (internal fibre, RJ45 and RJ11) beyond 15 metres. Please refer to the prices in standard installation table. 47

50 ATTENTION All costs are inclusive of labour and microduct piping or 3M materials where applicable. 2. Work includes a 30-day warranty period from job completion date. This warranty does not cover fault(s) due to third party, Customer s negligence or force majeure. 3. Customer must contact the respective Contractor directly within the warranty period for any optional installation rectification work. 4. Customer is responsible for any maintenance costs on all optional installation activities. 5. Charges only apply for work carried out by TM Authorised Contractors. 6. Contractor/Installer shall have the absolute right to refuse any optional installation works or activities as requested by the Customer if such optional works or activities may result in potential risk or damage to Customer s premises or any part thereof or if the skill required to perform such work is beyond the Contractor s capability. 7. Customer acknowledges that TM shall not be responsible to Customer for any loss or damages arising from any optional installation works or activities attended to by Contractor/Installer upon the request of the Customer and agrees that any claim for any loss or damage in connection thereof (if any) shall be made directly to the Contractor/ Installer.

51 Item FTB-BTU (fibre) BTU-RG (RJ45 Cable) RG-STB/PC (RJ45 Cable) Raceway (casing for wiring) On-site Support/ Troubleshooting Rewiring * 1 Currently waived 4 Standard Installation Cabling (RM200)* 15m 1m 15m 30m 1 st time installation or restoration if fault is due to TM N/A Additional Charges (if required) > > > > RM50 per visit RM150 The warranty period for all CPE provided under the UniFi packages (VIP&BIZ) will be for 1 year from the start date of the service contract period. Important 2 The customer Notes will Related be responsible to UniFi for any Customer CPE replacement Premises cost Equipment after the (CPE) 1 The 1 year warranty warranty period period for expires. all CPE provided under the UniFi packages (VIP&BIZ) will 3 be TM for will 1 replace year from any the CPE start for date free of within the service the warranty contract period period. if any manufacturing 2 The defect customer or failure will occurs be responsible under normal/recommended for any CPE replacement usage. cost after the 4 1 The year customer warranty will period be responsible expires. for any CPE replacement cost within the 1 year 3 TM warranty will replace period any if the CPE fault for is free due within to any the third warranty party or period customer s if any manufacturing own negligence. defect or failure occurs under normal/recommended usage. The customer will be responsible for any CPE replacement cost within the 1 year warranty period if the fault is due to any third party or customer s own negligence. Charges for CPE Replacement CPE Pricing On-Site Support for Installation STB RM400 RG RM120 On-Site RM50 Support DECT CPE Phone Pricing RM74 for Installation STB RM400 RG RM120 RM50 49

52 10 TROUBLESHOOTING Residential Gateway (Rg) Front View LED Indicators and USB Port WAN A Solid Green light indicates the connection on the WAN port. An amber light indicates that the Internet connection has failed. This LED blinks during data transmission. WLAN LED A solid light indicates that the wireless segment is ready. This LED blinks during wireless data transmission. USB Port This USB port supports the SharePort function. Connect a multi-function printer, scanner, or USB storage device to the port and share the device throughout the network. 50 Power LED A Solid Green light indicates a proper connection to the power supply. A blinking amber light indicates the device is booting up. Local Network LEDs A solid light indicates a connection to an Ethernet-enabled device on ports 1-4. This LED blinks during data transmission.

53 Residential Gateway (Rg) Rear View RG Port Connections Pressing the Reset Button restores the router to its original factory settings. Receptor for the Power Adaptor. LAN Ports Connect Ethernet devices such as computers, switches, and hubs. The Auto MDI/MDIX WAN port is the connection for the Ethernet Cable to the BTU. 51

54 If you experience any service interruptions on your High Speed Internet, please refer to the LED indicators below on your Residential Gateway (RG) to troubleshoot the problem LED Indicator Status Description Resolution Procedure Investigation Result Next Action Power Solid Green The device is switched ON Normal operating condition Normal operating condition Normal operating condition Blinking in green and then return to Solid Green Upon being completely switched ON Normal operating condition Normal operating condition Normal operating condition Solid Orange 1-Device is powering up 2-Device has crashed and is under recovery mode 3-Device is undergoing a reboot process, when complete, the LED returns to Solid Green Normal operating condition 1-Check power supply at RG 2-Reset RG 3-Wait 45sec for Solid Green Normal operating condition Normal operating condition Power indicator still amber or orange Normal operating condition Normal operating condition Call TMUC if still amber or orange. TMUC will set an appointment & send a technical team Normal operating condition 52

55 LED Indicator Status Description Power Internet (WAN) Solid Orange (continued) Light off Solid Green Blinking green in high speed The device is switched OFF Internet port is physically attached to an Ethernet Cable and connected to the Internet Data transmission Resolution Procedure 4-Device is Normal being reset to operating factory settings. condition When complete, the LED returns to Solid Green 1-Check if power supply at RG is properly connected. 2-Turn ON power switch 3-If still OFF, try to use a different power source 4-Check if RG is ON 5-Wait 45sec for Solid Green Normal operating condition Normal operating condition Investigation Result Normal operating condition Power indicator still OFF Normal operating condition Normal operating condition Next Action Normal operating condition Call TMUC if power indicator is still OFF. TMUC will set an appointment & send a technical team Normal operating condition Normal operating condition 53

56 54 LED Indicator Status Description Internet (WAN) Blinking green in low speed Solid Orange Internet port is physically attached to an Ethernet Cable, the Internet type and credential is properly configured in the router and the ISP service is operating. With the following conditions, the Internet LED flashes in green in low speed *(Not connected to the Internet) Internet type is configured with the Connect on Demand option but user has not triggered the connection 1-Ethernet Cable is attached, router is properly configured but ISP service is down Resolution Procedure Normal operating condition 1-Reconfigure Internet Setup 2-If the problem still persists, call TMUC Investigation Result Normal operating condition ISP service still down Next Action Normal operating condition Call TMUC. TMUC will set an appointment & send a technical team to check the problem

57 LED Indicator Status Description Resolution Procedure Investigation Result Next Action Internet (WAN) Solid Orange 2-If the session is dropped for any other reason, the light will remain in Solid Orange Normal operating condition Normal operating condition Normal operating condition 3-Internet type is configured with the Manual option but user has not triggered the connection Normal operating condition Normal operating condition Normal operating condition Blinking orange in high speed Internet port is physically attached to an Ethernet Cable, but WAN1 is not connected to the Internet and WAN2, 3 or 4 connection is up and data is being transmitted Normal operating condition Normal operating condition Normal operating condition 55

58 56 LED Indicator Status Description Internet (WAN) Light off Internet port is not connected to an Ethernet port 1-Check if power status is ON at BTU 2-Check cable connection from BTU 3-Connect RJ45 cable from BTU to yellow WAN port at RG 4-If the problem still persists, try to replace with a new cable 5-Perform BTU troubleshooting WLAN Solid Green Radio ON Normal operating condition LAN1 to LAN3 LAN4 (HyppTV) Blinking green in high speed LED indicator still OFF Normal operating condition Normal operating condition Light off Radio OFF Call TMUC. WLAN TMUC will set an indicator appointment with still OFF the customer to configure the Wireless Setup Solid Green Data transmission A port is physically attached to a switch or a PC with Ethernet Cable Resolution Procedure Normal operating condition Normal operating condition Investigation Result Normal operating condition Next Action Call TMUC. TMUC will set an appointment & send a technical team to check the problem Normal operating condition Normal operating condition TMUC will send a technical team to check the problem Normal operating condition

59 LED Indicator Status Description LAN1 to LAN3 LAN4 (HyppTV) Blinking green in high speed Light off Data transmission WPS Blinking blue WPS in progress Solid Blue (5 seconds) 1-LAN port is not connected to an Ethernet port at the PC or HyppTV STB 2-PC or STB is OFF 3-RG LAN port faulty 4-PC or STB Ethernet port faulty WPS success Resolution Procedure Normal operating condition Normal operating condition Normal operating condition Investigation Result Normal operating condition 1-Check if the LED power status is indicator ON at the PC or still OFF STB 2-Check the cable connection from RG to PC or STB 3-Connect the RJ45 cable from PC to blue LAN port at RG 4-Connect the RJ45 cable from the STB to the red LAN port at RG 5-If the problem still persists, try to replace it with a new cable 6-Perform STB/PC troubleshooting Normal operating condition Normal operating condition Next Action Normal operating condition Call TMUC. TMUC will set an appointment & send a technical team to check the problem Normal operating condition Normal operating condition 57

60 11 FREQUENTLY ASKED QUESTIONS 58 PACKAGE 1. Do I pay a separate bill for the services bundled in UniFi? All services, High Speed Internet, HyppTV and Voice offered under the UniFi package will be bundled as one amount in the UniFi bill. All other charges (Value Added Services, call charges to mobile and non-tm fixed lines) that are not covered as part of the bundle will be listed separately in the same bill. However, if customer chooses to maintain any existing services even after subscription to UniFi (i.e., Streamyx, Business Broadband, TM Homeline/Businessline), a separate bill will be issued for the chosen service maintained. 2. Does UniFi have a Fair Usage Policy (FUP)? Does the FUP differ across packages? All UniFi packages are subject to a Fair Usage Policy. FUP is a standard global practice which ensures that good quality broadband experience is provided to all customers. UniFi packages for customers come with a monthly download volume allocation. However, the FUP will not impact customers who do not exhibit unfair usage behaviour, and will not impact the delivery of HyppTV and Value Added Services. 3. Besides FUP, what are other factors that may affect my Internet access speed?

61 These are the factors which may affect your Internet access speed: 1. Location of website 2. Web Server capacity 3. Network congestion 4. Multiple users or applications 5. PC operating systems 6. WiFi (wireless) connectivity Note: You can get more information on these factors from our website at 4. What is the monthly download volume (FUP) imposed? Currently, the monthly download volume has not been implemented. However, you may note the monthly download volume as stated below. VIP20 package 120GB monthly download volume. VIP10 package 90GB monthly download volume. VIP5 package 60GB monthly download volume. There will be no volume capping for UniFi BIZ packages. 5. Can I upgrade/downgrade my UniFi package? Subscribers are allowed to upgrade to higher bandwith packages at any time and at no cost. However, any package downgrade carried out within the minimum contract period (normal subscriptions) will be subject to a downgrade charge of RM200 (subject to change without further notice). In the event of an upgrade or downgrade, the contract period shall be renewed and a new 24-month contract will take effect from the upgrade/downgrade date. 59

62 60 6. Where can I upgrade/downgrade my UniFi package? Applications can be made online via the myunifi portal at through selected TMpoint outlets or you may call the TM UniFi Centre at When will I get my first bill after I subscribe to the UniFi package? The first bill can be expected around 1 month after your service is activated. The first bill will also include a one-time charge for the installation fee and a two(2)-month subscription fee upfront for current and subsequent months. 8. Where can I pay my UniFi bill? For more details and updates on payment channels, you may refer to 9. Is there any penalty if I terminate my UniFi service? For any termination within the minimum contract period, customers shall pay a one-off penalty fee of RM500. There will be no penalty charges for termination after the minimum contract period. Customers must also settle any outstanding bills prior to termination of the service. INSTALLATION 1. What are the charges imposed for UniFi installation? An installation fee of RM200 shall be applied for all packages. The fee will be spread over a period of 5 months, at RM40/month. The standard installation fee of RM200 will not include any additional charges that may occur during installation as listed in the following page:

63 Standard Installation Cabling (RM200)* 15m of fibre cable FTB BTU 15m of RJ45 Cable BTU RG STB/PC 15m of RJ11 Cable BTU DECT Phone 30m Raceway (casing for wiring) * Currently waived Additional Charges (if required) > 15m Charge: RM50/5m > 15m Charge: RM25/5m > 15m Charge: RM15/5m > 30m Charge: RM25/5m All additional charges will be included in the bill. If a customer requests for optional installation, as listed below, all charges are payable direct to the contractor (either own contractor or TM Authorised Contractor). Optional Installation Outside pole to FTB via surface or underground wiring 3M surface wiring Wiring over the ceiling* Additional Charges Subject to contractor s quote. Charges are payable direct to contractor via cash *Charges do not include cost of standard installation cabling (internal fibre, RJ45 and RJ11) beyond 15 metres. Please refer to the prices in standard installation table. Any request for rewiring after the 1st installation is done will be charged at RM150. Telephone usage charges and any purchase of Value Added Services will be billed separately. Duration of the standard contract is 24 months. 61

64 62 2. The installation charges are quite high. How did you come about with the amount to charge subscribers? The charges commensurate with the costs incurred. As you know, UniFi is a service provisioned via direct fibre connectivity to the home and the installation process is more complicated. It requires a high degree of technical competence and sophisticated equipment. Along with this, long man-hours are required to ensure the installation work, which can be between 3 to 4 hours, is timely and of quality. Due to this, we believe the installation charges are affordable. 3. How long does a typical physical installation and testing take? Approximately 3 to 4 hours depending on the type of premises and the sensitive nature and complexity of fibre optic installation. An installation involves a site survey, ducting, piping, electrical work and equipment configuration. 4. Does TM allow customers to appoint their own contractor to perform internal wiring? To ensure that only the highest quality of service is delivered to our customers, TM does not allow unaccredited contractors to perform the installation of the service. Only TM or its appointed agents can install the fibre optic connectivity at the customer s premises. Customers who want to do additional enhancements to their internal wiring may use third party contractors after TM has completed the installation and tested that the service is working properly. All additional costs will be borne by the customer.

65 5. What should I do if my UniFi equipment is faulty? Free one-to-one replacements shall be granted for faulty units due to manufacturing defects within the warranty period. Once the warranty period has expired, customers are responsible to replace or repair the faulty equipment at their own cost. For customer service, call our TM UniFi Centre at What if I need to relocate my UniFi service? Are there any charges that I need to pay? Relocation requests can be made at selected TMpoint outlets or through the TM UniFi Centre. Re-connection at the new location will be subject to service availability. A relocation fee of RM300 shall apply. 7. I would like to change the location of my UniFi equipment from the living room to my bedroom. Are there any additional charges that will be imposed for my wiring? Yes you can do that. However, you will be charged an additional fee of RM150 for rewiring and an on-site support fee of RM50. There will be additional charges on extra cable length if it is more than that provided under the standard installation process. Please refer to the rate table on the following page. 63

66 Standard Installation Cabling (RM200)* 15m of fibre cable FTB BTU 15m of RJ45 Cable BTU RG STB/PC 15m of RJ11 Cable BTU DECT Phone 30m Raceway (casing for wiring) * Currently waived Additional Charges (if required) > 15m Charge: RM50/5m > 15m Charge: RM25/5m > 15m Charge: RM15/5m > 30m Charge: RM25/5m 64 Optional Installation Outside pole to FTB via surface or underground wiring 3M surface wiring Wiring over the ceiling* Additional Charges Subject to contractor s quote. Charges are payable direct to contractor via cash *Charges do not include cost of standard installation cabling (internal fibre, RJ45 and RJ11) beyond 15 metres. Please refer to the prices in standard installation table. 8. After I had relocated my UniFi equipment, additional charges were imposed in my bill. Is there any receipt to indicate I have made the payment? For any additional cabling charges beyond what is provided under standard installation, you don t need to pay it directly to the UniFi installer. The additional cabling charges will be included in your

67 first bill. However, for optional installation which involves concealed wiring, wiring over the ceiling and concealed underground cabling, you need to pay the additional charges to the contractor/unifi installer directly in cash and receive an official receipt. 9. I ve never used the telephone service in my apartment before and I m going to apply for UniFi service. What should I do in order to install the UniFi service in my apartment? You must inform and discuss with your building management prior to making an appointment for installation. Check with your building management to ensure the existing copper line is working fine for VDSL2 installation. 10. I use both Streamyx and UniFi simultaneously in my house. May I use the Residential Gateway as my Streamyx router? The Residential Gateway can only be used for the UniFi service. It cannot be used for other Internet services because the built-in system uses a different platform. 11. My company would like to set up a network by using the UniFi service. Does TM provide networking services? TM only provides installation for UniFi services in your premises. Networking is done at the customer s own initiative and expense. 12. If I need to cancel/postpone my appointment for installation, will there be a penalty charged? If a deferment or request to postpone an installation is made within 24 hours from the appointment time, a penalty of RM200 will be imposed. Any deferment request made at least 24 hours BEFORE the appointment time will not be penalised. 65

68 12 contact us 66 TM UniFi CENTRE SALES & ENQUIRIES Monday - Friday (9.00am-9.00pm) Saturday (10.00am-6.30pm) CUSTOMER SUPPORT Account Management & Billing Monday - Sunday (7.30am-10.30pm) Technical Assistance 24 hours a day Terms and conditions apply and are subject to change. Rates and information shown are correct at the time of publication and are subject to change without prior notice.

69 Thank you THANK YOU FOR SUBSCRIBING TO this unifi package FROM THE NO. 1 HIGH SPEED BROADBAND PROVIDER IN MALAYSIA. UniFi-C/V6/07/12 67

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71 PANDUAN PERKHIDMATAN KEDIAMAN

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73 PRA-PEMASANGAN 1. Setelah pendaftaran perkhidmatan berjaya, pusat panggilan/agen kami akan menghubungi anda untuk temu janji pemasangan. 2. Pengesahan semula temu janji akan dibuat oleh TM 3 hari sebelum dan dalam tempoh 24 jam daripada masa pemasangan. 3. Bagi pembatalan/penangguhan temu janji yang diterima dalam tempoh 24 jam daripada tarikh pemasangan yang dijadualkan, bayaran sebanyak RM200 akan dikenakan. PEMASANGAN KEPERLUAN AM 1. Sebagai pemilik kediaman, kehadiran anda diperlukan sepanjang tempoh pemasangan. Sila lantik Wakil yang Dibenarkan jika anda tidak dapat berada di situ. 2. Sebelum sebarang kerja bermula, tandatangan anda diperlukan dalam Service Acceptance Form (SAF). 3. Penebukan minimum akan dibuat untuk menyambung kabel gentian dari luar ke dalam kediaman anda. 4. Akses kepada 4 poin tenaga untuk pemasangan peralatan diperlukan. 5. Tiada temu janji akan dibuat bagi kediaman dalam proses pengubahsuaian. 1

74 2 6. Bagi tujuan keselamatan, kata laluan perkhidmatan anda hanya boleh dilihat dan ditukar di portal myunifi [ Butiran akaun myunifi anda akan dihantar ke nombor mudah alih anda serta ke alamat e-mel pilihan anda. Sila pastikan butiran yang diberikan adalah betul. 7. Anda dan/atau Wakil yang Dibenarkan harus menyediakan Kad Pengenalan/Pasport semasa pemasangan perkhidmatan UniFi untuk tujuan pengesahan. PEMASANGAN STANDARD 1. Bagi pemasangan standard, yuran sebanyak RM200 akan dikenakan. (Sila rujuk di dalam untuk butiran lanjut). 2. Semua kerja pendawaian yang dibuat akan melalui permukaan dinding dan ditutup di dalam casing yang dipanggil raceway. 3. Jika tambahan panjang kabel diperlukan melebihi apa yang disediakan dalam pakej standard, caj tambahan akan dikenakan. Caj tambahan ini akan dimasukkan ke dalam bil anda seterusnya. Tiada bayaran tunai dibenarkan. PEMASANGAN PILIHAN 1. Pemasangan pilihan meliputi tiang luar ke FTB melalui pendawaian di atas permukaan atau bawah tanah, pendawaian permukaan 3M dan pendawaian melalui siling. 2. Anda perlu mendapatkan Kontraktor sendiri untuk melakukan kerja-kerja pemasangan pilihan atau anda boleh memilih salah satu

75 panel Kontraktor dalam senarai TM. 3. Bagi kerja-kerja pemasangan pilihan, caj akan dikenakan. Caj yang disebut akan meliputi kos tenaga kerja dan paip microduct atau bahan-bahan 3M jika perlu. Caj ini harus dijelaskan secara tunai dengan Kontraktor yang berkenaan. Sila pastikan anda diberi resit. Jika sebarang tambahan panjang kabel dalaman diperlukan melebihi apa yang disediakan di bawah skop pemasangan standard, kos terbabit akan dimasukkan ke dalam bil anda seterusnya. BAGI BANGUNAN TINGGI 1. Jika anda tinggal di bangunan tinggi, bantuan anda untuk mendapatkan kerjasama pihak pengurusan bangunan anda (kebenaran, akses dan sebagainya) diperlukan untuk membolehkan kerja-kerja pemasangan dibuat. 2. Jika anda tinggal di bangunan tinggi yang mempunyai pendawaian kuprum dalaman, anda harus menamatkan perkhidmatan jalur lebar talian tetap sedia ada (jika ada) bagi membolehkan kami memasang UniFi melalui pendawaian yang sama ke dalam kediaman anda. PASCA-PEMASANGAN 1. Pemindahan perkhidmatan UniFi ke alamat baru akan dikenakan bayaran sebanyak RM300, dan tertakluk pada kesediaan perkhidmatan di kawasan tersebut. Bayaran ini akan dimasukkan ke dalam bil anda. 3

76 2. Turun taraf pakej akan tertakluk pada bayaran sebanyak RM200. Untuk sebarang permintaan naik taraf atau turun taraf yang memerlukan TM pergi ke kediaman anda, bayaran tambahan sebanyak RM200 akan dikenakan. KONTRAK PERKHIDMATAN 1. Kontrak perkhidmatan UniFi adalah selama 24 bulan. 2. Jika perkhidmatan ditamatkan dalam tempoh kontrak, bayaran penalti sebanyak RM500 akan dikenakan. PERALATAN & PERKHIDMATAN 1. UniFi adalah perkhidmatan Jalur Lebar Berkelajuan Tinggi berwayar. Anda akan menerima perkhidmatan optimum daripada UniFi melalui sambungan berwayar sahaja. 2. Keupayaan tanpa wayar disediakan sebagai manfaat tambahan kepada perkhidmatan ini. Walau bagaimanapun, sambungan tanpa wayar mempunyai hadnya sendiri. 3. Semua peralatan yang disediakan untuk perkhidmatan UniFi didatangkan dengan jaminan selama 12 bulan. 4. Pemasangan UniFi anda dianggap berjaya hanya jika semua perkhidmatan triple-play iaitu Telefon, Internet Berkelajuan Tinggi dan HyppTV diaktifkan sepenuhnya. Pengaktifan sebahagian perkhidmatan tidak dibenarkan. 4

77 PENGEBILAN 1. Bil akan dihantar setiap bulan ke alamat pengebilan yang ditetapkan atau alamat surat-menyurat anda. 2. Silakan berikan kami alamat terkini/lengkap bagi membolehkan bil anda sampai pada masa yang ditetapkan. 3. Anda juga boleh mengakses bil anda di portal UniFi di sila klik pada MyUniFi. 4. Anda juga boleh memilih untuk menerima bil melalui e-mel. BAGAIMANA UNTUK MENUKAR KATA LALUAN 1. Layari portal myunifi di untuk menukar kata laluan perkhidmatan anda. 2. Sila rujuk panduan langkah-langkah di dalam FAQ (Soalan-soalan Lazim). 3. Di bawah tab myunifi, klik menu Billing Account. 4. Klik Change Service Password. 5. Pilih kata laluan perkhidmatan yang ingin anda tukar. 6. Masukkan kata laluan baru anda dan sahkan. Klik Submit. 5

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79 PERKHIDMATAN TM UniFi TM UniFi menawarkan perkhidmatan Jalur Lebar Berkelajuan Tinggi pada kelajuan 5Mbps dan ke atas. Jalur Lebar Berkelajuan Tinggi ini akan disediakan di premis kediaman melalui teknologi gentian optik. Teknologi gentian berupaya menghantar data yang bermutu pada kelajuan yang mengatasi teknologi jalur lebar yang sedia ada. Dengan perkhidmatan Jalur Lebar Berkelajuan Tinggi, UniFi berupaya memberi pengalaman gaya hidup digital yang baru untuk rakyat Malaysia. Ia bakal menawarkan lebih banyak peluang untuk mencapai kandungan dalam talian yang belum pernah dinikmati sebelum ini, seperti hiburan, permainan, pendidikan, perniagaan, bekerja, kesihatan, perhubungan, perkhidmatan dan banyak lagi. 7

80 Faedah-faedah Dengan UniFi, anda boleh menikmati faedah-faedah berikut: Muat turun fail bersaiz besar seperti filem berkualiti DVD dan klip video muzik dalam masa beberapa minit atau saat, bergantung pada saiz fail. Nikmati pengalaman menonton TV yang baru melalui TV berprotokol Internet (HyppTV) di mana saluran TV dapat diakses melalui rangkaian persendirian dalam format definisi tinggi dengan kestabilan yang tinggi. HyppTV juga menawarkan ciri-ciri VOD untuk pengguna kandungan tinggi berinteraktif. Bekerja dari rumah dan kekal berhubung dengan pejabat atau pelanggan serta rakan perniagaan di mana sahaja di dunia dalam masa sebenar melalui Internet Berkelajuan Tinggi, sambungan video dan suara. Nikmati pengalaman membeli-belah dan e-dagang yang lebih hebat, selamat dan selesa dari rumah dengan mengakses kedai maya dalam talian di serata dunia melalui video serta bersembang masa sebenar. Bermain permainan dalam talian secara serentak dengan sesiapa sahaja di serata dunia dalam masa sebenar melalui format beresolusi tinggi. 8

81 Akses perkhidmatan pendidikan seperti e-learning dan sertai perbincangan di dalam kelas maya bersama pengajar di mana sahaja di dunia ini serta menikmati pengalaman kajian yang penuh maklumat dengan keupayaan memuat turun pelbagai buku, jurnal dan majalah dalam masa beberapa minit sahaja. Menerima diagnosis dan nasihat perubatan dalam masa sebenar daripada pengamal perubatan tempatan dan antarabangsa di rumah melalui Internet Berkelajuan Tinggi, video definisi tinggi dan sambungan suara. Secara keseluruhannya, UniFi berupaya memberikan nilai yang lebih tinggi untuk warga Malaysia menikmati gaya hidup digital dan pengalaman dalam talian yang lebih hebat, kelebihan daya saing serta prasarana jalur lebar bertaraf dunia. 9

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83 Kandungan MUKA SURAT 1. Panduan Perkhidmatan Singkatan Pendawaian dan Rangkaian Peralatan Premis Pelanggan (CPE) Telefon (Perkhidmatan Suara) HyppTV (IPTV) Perkhidmatan Nilai Tambahan (VAS) Peralatan Premis Pelanggan (Pilihan) Caj Berkaitan Pemasangan UniFi Penyelesaian Masalah Soalan-soalan Lazim Hubungi Kami 67 11

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85 1 PANDUAN PERKHIDMATAN Panduan perkhidmatan UniFi ini menyediakan ringkasan tentang perkhidmatan UniFi Jalur Lebar Berkelajuan Tinggi untuk kediaman serta kelebihan yang ditawarkan untuk rumah anda. Sila baca panduan ini dengan teliti untuk mengetahui tentang perkhidmatan ini. 13

86 2 singkatan 14 AC BPL BTU CPE DECT DP FTTH FUP HDMI HSI IPTV LAN NIC ONU OS POP Arus Ulang-Alik (Alternate Current) Talian Kuasa Jalur Lebar (Broadband Power Line) Broadband Termination Unit Peralatan Premis Pelanggan (Customer Premises Equipment) Telekomunikasi Tanpa Wayar Digital Yang Dipertingkatkan (Digital Enhanced Cordless Telecommunication) Titik Pengagihan (Distribution Point) Gentian Ke Rumah (Fibre To The Home) Polisi Penggunaan Sekata (Fair Usage Policy) Antara Muka Multimedia Berdefinisi Tinggi (High Definition Multimedia Interface) Internet Berkelajuan Tinggi (High Speed Internet) Televisyen Berprotokol Internet (Internet Protocol Television) Rangkaian Kawasan Tempatan (Local Area Network) Kad Antara Muka Rangkaian (Network Interface Card) Unit Rangkaian Optik (Optical Network Unit) Sistem Operasi (Operating System) Protokol Pejabat Pos (Post Office Protocol)

87 PSTN RG SDF SMTP STB SSID TM URL USB VAS VDSL2 VOD WAN WiFi WLAN WPS Rangkaian Telefon Peralihan Awam (Public Switched Telephone Network) Residential Gateway Subscriber Distribution Frame Protokol Pemindahan Mel Mudah (Simple Mail Transfer Protocol) Set-Top-Box Pengenalan Set Perkhidmatan (Service Set Identifier) Telekom Malaysia Berhad Pengesan Lokasi Sumber Seragam (Uniform Resource Locator) Bas Bersiri Semesta (Universal Serial Bus) Perkhidmatan Nilai Tambahan (Value Added Services) Talian Pelanggan Digital Berkelajuan Amat Tinggi (Very High Speed Digital Subscriber Line 2) Video On Demand Rangkaian Kawasan Luas (Wide Area Network) Penepatan Rangkaian Tanpa Wayar (Wireless Fidelity) Rangkaian Kawasan Tempatan Tanpa Wayar (Wireless Local Area Network) WiFi Protected Setup 15

88 3 PENDAWAIAN DAN RANGKAIAN 3.1 PENDAWAIAN DAN RANGKAIAN DI DALAM KEDIAMAN FTTH / VDSL2 BTU RG STB Rajah di atas menunjukkan pemasangan UniFi triple-play di kediaman anda. Kakitangan teknikal TM akan memasang BTU berhampiran TV di dalam rumah anda. Kabel gentian dari tiang telefon berhampiran atau DP bawah tanah akan disambungkan terus ke BTU. Untuk bangunan tinggi atau kondominium, kadangkala pemasangan kabel gentian ditamatkan di bilik SDF. Walau bagaimanapun, sambungan ke kediaman anda akan menggunakan pendawaian sedia ada. Keadaan ini bergantung kepada kebenaran oleh pemilik bangunan serta jenis pendawaian sedia ada. 16

89 4 PERALATAN PREMIS PELANGGAN (CPE) Sebagai sebahagian daripada tawaran pakej, TM akan membekalkan peralatan yang diperlukan kepada anda untuk dipasang di rumah bagi menyediakan perkhidmatan UniFi. Peralatan yang disediakan adalah seperti berikut: Telefon dect Residential Gateway (RG) Set-Top-Box (STB) Broadband Termination Unit (BTU) 4.1 Broadband Termination Unit (BTU) Dua jenis BTU akan dipasang bergantung kepada jenis premis: a) ONU untuk FTTH (premis dataran) b) Modem VDSL2 untuk VDSL2 (bangunan tinggi) BTU merupakan unit penamatan jalur lebar daripada Rangkaian Akses (Ibusawat TM). Unit ini berfungsi seperti modem yang membenarkan laluan Internet dan data ke kediaman anda. BTU akan menterjemah denyutan cahaya yang membawa data melalui kabel gentian optik menjadi isyarat elektrik yang boleh dikenal pasti oleh komputer anda. 17

90 Pakej BTU terdiri daripada: a) 1 unit Modem ONU / VDSL2 b) 1 unit 1 meter Kabel Ethernet c) 1 unit 1 meter Kabel Telefon d) 1 unit Adaptor Kuasa (Power Adaptor) e) 1 unit Panduan Pengguna ATAU ONU Modem VDSL2 Panduan Pengguna Kabel Telefon Kabel Ethernet Adaptor Kuasa Residential Gateway (RG) RG, yang juga dikenali sebagai router, merupakan set kawalan utama perkhidmatan UniFi untuk kediaman anda. Ia mengawal akses ke Internet Berkelajuan Tinggi, HyppTV dan perkhidmatan lain yang disambung melaluinya. Ia membolehkan pengguna menyertai pelbagai aktiviti dalam talian secara langsung seperti penstriman video, permainan online, video masa sebenar dan banyak lagi.

91 4.2.1 Pemahaman tentang Teknologi Tanpa Wayar Teknologi tanpa wayar sering dilihat sebagai alternatif kepada teknologi berwayar. Walau bagaimanapun, teknologi tanpa wayar tidak lengkap dengan sendirinya. Dalam konteks komunikasi serba moden ini, kedua-dua teknologi berwayar dan tanpa wayar ini mempunyai kedudukan dan kegunaan sendiri, bergantung kepada faktor seperti kualiti, visualisasi, kestabilan, pengalaman, kemudahan, keperluan, persekitaran dan sebagainya. Ada ketikanya kedua-dua teknologi ini diperlukan serentak, maka kedua-duanya melengkapi antara satu sama lain, bukan sebagai alternatif. Oleh yang demikian, kami ingin memberi penekanan terhadap aspek-aspek tertentu teknologi tanpa wayar agar pengguna jalur lebar lebih memahami, peka dan sedar tentang implikasi terhadap teknologi tanpa wayar. Apakah yang perlu saya ketahui? Pertama sekali, pengguna perlu tahu bahawa mereka tidak mungkin dapat menikmati kelajuan akses jalur lebar yang sama dengan sambungan berwayar apabila menggunakan teknologi tanpa wayar. Ini juga berlaku pada perkhidmatan yang dilanggan daripada mana-mana pembekal perkhidmatan yang lain. Prestasi akses tanpa wayar dipengaruhi pelbagai faktor seperti: 1. Ketebalan dinding dalam premis. 2. Gangguan daripada peralatan elektrik lain. 3. Lokasi atau jarak router dan sebagainya. 19

92 20 Bagi perkhidmatan Jalur Lebar Berkelajuan Tinggi TM, UniFi, kedua-dua sambungan akses Internet berwayar dan tanpa wayar ditawarkan melalui router yang dipasang, iaitu Residential Gateway (RG). Fakta tentang Residential Gateway (RG) anda: 1. RG boleh digunakan dengan komputer-komputer sedia tanpa wayar. 2. Jika komputer anda tidak dilengkapi sedia tanpa wayar, anda boleh menaik taraf komputer anda dengan membeli adaptor USB tanpa wayar. 3. Router tanpa wayar telah direka khusus untuk kegunaan perkhidmatan UniFi. 4. Jaminan terhad 1 tahun diberi kepada RG sekiranya berlaku kerosakan ketika pembuatan sahaja. 5. Adaptor atau peranti USB tanpa wayar yang terdapat di pasaran mungkin boleh berfungsi dengan RG yang dibekalkan. Walau bagaimanapun, kami tidak boleh menawarkan sokongan ataupun jaminan atas kesesuaian peralatan lain yang dipasang dan disambung pada RG. Memandangkan banyak peranti tanpa wayar yang berada di pasaran berfungsi pada rangkaian 2.4GHz, daripada kad tanpa wayar kepada telefon DECT, kemungkinan bahawa sambungan RG tanpa wayar anda mengalami gangguan daripada peranti tanpa wayar jiran, lalu mengganggu kelajuan sambungan anda. Namun begitu, banyak manfaat yang ditawarkan melalui sambungan Internet tanpa wayar, termasuk keupayaan mengakses Internet dengan pelbagai peranti berbeza, di mana sahaja di kediaman anda. Disebabkan cara jalur lebar dan tanpa wayar berfungsi bersama, kelajuan capaian Internet mungkin

93 berkurangan apabila anda menggunakan akses tanpa wayar (berbanding sambungan terus ke RG menggunakan Kabel Ethernet). Apa yang boleh saya lakukan untuk mengurangkan gangguan? 1. Kabel Ethernet Mula-mula, sambungkan komputer anda terus ke RG menggunakan Kabel Ethernet untuk memastikan sama ada konfigurasi tanpa wayar mengganggu kelajuan Internet anda. 2. Penggunaan Berganda Pastikan bilangan pengguna yang menggunakan sambungan anda jika sambungan anda membenarkan penggunaan serentak, pastikan tiada yang menggunakan jalur lebar anda dengan banyak. 3. Reboot Peralatan elektronik dan perisian kadangkala mengalami masalah, seperti 'beku' atau 'tergantung' rebooting membolehkan peralatan anda menjalani pemeriksaan diagnostik dan dengan proses set semula dan menghidupkan semula, yang selalunya boleh menyelesaikan masalah. Hanya padamkan komputer dan RG selama saat dan hidupkannya semula. 4. Letakkan RG (atau titik akses tanpa wayar) di kedudukan pertengahan Seboleh-bolehnya, letakkan router tanpa wayar di tengahtengah kediaman anda, jauh daripada sebarang rintangan. Sekiranya router tanpa wayar anda diletakkan berhampiran dinding, signal mungkin lemah akibat halangan. Ataupun, anda boleh mengalihkan peranti anda lebih dekat kepada RG. 21

94 22 5. Alihkan RG daripada lantai dan jauh daripada dinding dan objek besi (seperti kabinet fail besi) Besi, dinding dan lantai boleh mengganggu signal tanpa wayar router anda. Lebih dekat router dengan halangan-halangan ini, lebih besar gangguan dan lebih lemah sambungannya. 6. Kurangkan gangguan tanpa wayar Sekiranya anda memiliki telefon DECT atau peranti/elektronik tanpa wayar lain di kediaman anda, komputer anda mungkin tidak berupaya 'mendengar' router anda akibat 'kebisingan' daripada peranti tanpa wayar lain. Untuk mengurangkan 'kebisingan' tersebut, elakkan daripada penggunaan elektronik tanpa wayar yang berfungsi pada frekuensi 2.4GHz. Gunakan telefon DECT yang berfungsi pada frekuensi 5.8GHz ataupun 900MHz. 7. Kemas kini pemacu adaptor rangkaian anda ataupun firmware Pengeluar router sentiasa memperbaiki fungsi router mereka secara percuma. Kadangkala, pembaikan ini boleh meningkatkan prestasi. Untuk mendapatkan status terkini firmware router anda, lawati laman web pengeluar router anda. Penjual adaptor jaringan juga sentiasa mengemas kini perisian yang digunakan Windows untuk berkomunikasi dengan adaptor jaringan, iaitu pemacu. Kemas kini ini boleh memperbaiki prestasi serta tahap keupayaan. 8. Naik taraf peranti b/g kepada model n b/g merupakan peranti jaringan tanpa wayar biasa yang terdapat di pasaran, tetapi n tiga kali lebih pantas. Sekiranya anda menggunakan peranti b/g dan anda tidak

95 berpuas hati dengan prestasinya, gantikan adaptor jaringan anda dengan peralatan n yang sesuai. Sekiranya anda membeli peralatan baru, pilihlah model n. Secara teorinya, jaringan tanpa wayar tidak pernah mencapai had jalur lebar. Dalam lingkungan radius 10 meter, peranti b selalunya memperolehi jalur lebar 2-5Mbps. Peranti g biasanya memperolehi jalur lebar 13-23Mbps manakala n mencapai 37.42Mbps. Kesimpulannya, perlu disedari bahawa teknologi tanpa wayar bergantung kepada pelbagai faktor yang boleh mempengaruhi keupayaannya dalam membekalkan kelajuan Internet yang optimum. Apa yang diperlukan adalah pengetahuan dan pemahaman tentang faktor-faktor tersebut. Kami berharap agar maklumat ini boleh membantu anda mengoptimumkan pengalaman serta manfaat UniFi yang anda langgani. Pakej RG terdiri daripada: a) 1 unit Residential Gateway b) 5 unit 1 meter Kabel Ethernet c) 1 unit Adaptor Kuasa (Power Adaptor) d) 1 unit Panduan Pengguna Residential Gateway (RG) Adaptor Kuasa Kabel Ethernet Panduan Pengguna 23

96 4.3 Set-Top-Box (STB) STB adalah alat yang disambungkan kepada set televisyen untuk menghantar perkhidmatan HyppTV (IPTV). Ia menukarkan isyarat data kepada kandungan audio visual untuk dipaparkan di kaca televisyen. HyppTV berfungsi pada TV anda dengan STB yang mengakses saluran, perkhidmatan langganan dan Video On Demand (VOD). Ia menggunakan sambungan jalur lebar kepada Internet untuk menyalurkan perkhidmatan video. Pakej STB terdiri daripada: a) 1 unit Set-Top-Box b) 1 unit 1 meter Kabel Ethernet c) 1 unit Adaptor Kuasa (Power Adaptor) d) 1 unit Panduan Pengguna e) 1 unit Alat Kawalan Jauh HyppTV f ) 1 unit Kabel HDMI STB & Alat Kawalan Jauh HyppTV Adaptor Kuasa Kabel Ethernet Kabel HDMI Panduan Pengguna 24

97 4.4 Telefon DECT Telefon DECT merupakan set telefon talian tetap mudah alih untuk kebebasan pergerakan di dalam kediaman. Ia berupaya menyimpan nombor-nombor telefon, nada dering pilihan, nombor terakhir yang didail, dail semula dan banyak lagi. Pakej Telefon DECT terdiri daripada: a) 1 unit Telefon DECT b) 1 unit Adaptor Kuasa (Power Adaptor) c) 1 unit Pelindung Ganggang d) 1 unit Pengecas e) 1 unit Panduan Pengguna Telefon DECT Adaptor Kuasa Pengecas Pelindung Ganggang Panduan Pengguna 25

98 5 TELEFON (Perkhidmatan SUARA) Langganan perkhidmatan UniFi melayakkan anda untuk menerima satu perkhidmatan suara TM percuma. Perkhidmatan suara tertakluk kepada maksimum SATU (1) Talian Suara. Nombor PSTN yang baru akan diberikan kepada telefon baru (Telefon DECT) secara percuma. Perkhidmatan Suara membolehkan semua panggilan masuk dan keluar, sama seperti perkhidmatan PSTN. Pelanggan tidak boleh menukar nombor perkhidmatan suara UniFi. Nikmati Pakej Kediaman UniFi dengan kadar panggilan istimewa seperti di bawah: i. percuma panggilan ke semua talian tetap TM seluruh Malaysia. ii. Kadar rata 10 sen/min ke semua talian mudah alih dan talian tetap lain seluruh Malaysia. iii. Kadar biasa Panggilan Antarabangsa (IDD). (Pengaktifan Panggilan Antarabangsa adalah atas permintaan.) iv. Kadar faks adalah sama seperti kadar panggilan suara seperti di atas. Caj-caj bergantung kepada jumlah masa yang diambil untuk menghantar faks tanpa mengira kuantiti muka surat yang berjaya dihantar. Untuk setiap Pakej Kediaman UniFi, anda boleh melanggan SATU (1) Talian Suara tambahan dengan kadar panggilan yang sama. Talian tambahan boleh dilanggan pada harga RM25/bulan bagi setiap talian. 26

99 5.1 Ciri Suara Pilihan untuk ciri suara tambahan. Kadar adalah seperti berikut: Three Party Conference Kemudahan rangkaian yang membolehkan tiga atau lebih pihak dihubungkan sekali gus dalam satu panggilan persidangan, di mana mereka boleh bercakap dan mendengar secara serentak. Call Waiting Membenarkan pengguna untuk menerima isyarat bahawa terdapat pemanggil lain yang sedang cuba menghubunginya ketika pengguna sedang menggunakan telefon. Call Forwarding Ciri pada sesetengah rangkaian telefon yang membenarkan panggilan masuk disambungkan ke nombor telefon mudah alih atau nombor telefon lain di mana pihak yang ingin dihubungi tersebut berada. Terdapat 3 jenis Call Forwarding: 1. Tanpa Syarat 2. Tiada Balas 3. Talian Sibuk Call Hold Membolehkan anda untuk menangguhkan panggilan sedia ada tanpa memutuskan hubungan sementara anda menjawab atau membuat panggilan kedua. Call Line Identification Presentation (CLIP) Mempamerkan nombor telefon pemanggil. Calling Line Identification Restriction (CLIR) Mengawal pameran identiti pemanggil. Do Not Disturb Tiada panggilan masuk dibenarkan. Voice Mail Perkhidmatan jawapan berkomputer yang disediakan oleh rangkaian telefon secara automatik dan merakam pesanan suara daripada pemanggil apabila pelanggan gagal menjawab sendiri panggilan tersebut, mudah alih yang akan menjawab panggilan. Voice Barring IDD Calls Membenarkan pengguna untuk menetapkan larangan tertentu atas panggilan keluar daripada nombor IDD. Voice Premium Calls (Menyekat Panggilan IDD ke +600, dan +1315) Membenarkan pengguna untuk menetapkan larangan tertentu atas panggilan keluar daripada nombor IDD ke +600, dan RM3.00 RM1.50 PERCUMA PERCUMA PERCUMA RM3.00 PERCUMA PERCUMA PERCUMA PERCUMA Voice Premium Calls (Menyekat Panggilan IDD ke +600) - Membenarkan pengguna untuk PERCUMA menetapkan larangan tertentu atas panggilan keluar daripada nombor IDD ke Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari 27

100 Three Party Conference Bagaimanakah cara menggunakan Three Party Conference? 1) Handset 1 Semasa panggilan luar, tekan butang R untuk menangguhkan panggilan. 2) Handset 1 Pilih unit yang diingini dengan menggunakan butang skrol, kemudian tekan butang CALL. Jika pihak yang dihubungi tidak menjawab panggilan, tekan butang CALL untuk kembali ke panggilan luar. 3) Handset 2 (Penerima) Tekan butang CALL untuk menjawab panggilan. Handset 2 boleh berkomunikasi dengan Handset 1. 4) Handset 1 Tekan butang INT. Untuk meninggalkan persidangan, tekan butang OFF. Perbincangan di antara pihak lain boleh diteruskan. Untuk menangguhkan panggilan luar, tekan butang R. Untuk bersambung kembali ke persidangan, tekan butang INT Call Waiting Bagaimanakah cara mengaktifkan Call Waiting? 1) Dail *43#. 2) Tekan butang CALL. 3) Dengar nada yang menandakan pengaktifan perkhidmatan berjaya dilakukan. Bagaimanakah cara membatalkan Call Waiting? 1) Dail #43#. 2) Tekan butang CALL. 3) Dengar nada yang menandakan pembatalan perkhidmatan berjaya dilakukan.

101 5.1.3 Call Forwarding (Tanpa Syarat) Bagaimanakah cara mengaktifkan Call Forwarding (Tanpa Syarat)? 1) Dail *21* <Nombor Telefon> diikuti #. Contoh *21*01X XXX XXXX #. 2) Tekan butang CALL. 3) Tunggu nada pengesahan. Bagaimanakah cara membatalkan Call Forwarding (Tanpa Syarat)? 1) Dail #21#. 2) Tekan butang CALL. 3) Tunggu nada pengesahan. Call Forwarding (Talian Sibuk) Bagaimanakah cara mengaktifkan Call Forwarding (Talian Sibuk)? 1) Dail *71* <Nombor Telefon> diikuti #. Contoh *71*01X XXX XXXX #. 2) Tekan butang CALL. 3) Tunggu nada pengesahan. Bagaimanakah cara membatalkan Call Forwarding (Talian Sibuk)? 1) Dail #71#. 2) Tekan butang CALL. 3) Tunggu nada pengesahan. 29

102 30 Call Forwarding (Tiada Balas) Bagaimanakah cara mengaktifkan Call Forwarding (Tiada Balas)? 1) Dail *61* <Nombor Telefon> diikuti #. Contoh *61*01X XXX XXXX #. 2) Tekan butang CALL. 3) Tunggu nada pengesahan. Bagaimanakah cara membatalkan Call Forwarding (Tiada Balas)? 1) Dail #61#. 2) Tekan butang CALL 3) Tunggu nada pengesahan Call Hold Bagaimanakah cara mengaktifkan Call Hold? 1) Tekan butang R, kemudian tekan butang OFF semasa panggilan luar. 2) Untuk menyahaktifkan Call Hold, tekan butang CALL Do Not Disturb Bagaimanakah cara mengaktifkan ciri-ciri Do Not Disturb? 1) Dail *26#. 2) Tekan butang CALL. 3) Dengar nada yang menandakan pengaktifan perkhidmatan berjaya dilakukan. Bagaimanakah cara membatalkan ciri-ciri Do Not Disturb? 1) Dail #26#.

103 2) Tekan butang CALL. 3) Dengar nada yang menandakan pembatalan perkhidmatan berjaya dilakukan Voice Mail Bagaimanakah cara mengaktifkan Voice Mail? 1) Tiada konfigurasi khas diperlukan untuk mengaktifkan ciri ini dari CPE. 2) Jika pelanggan sibuk atau tidak menjawab panggilan selepas 40 saat, panggilan akan dipindahkan ke server Voice Mail. 3) Untuk mendapatkan semula mesej, pelanggan perlu mendail diikuti nombor talian tetap. Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari 31

104 6 HyppTV (IPTV) 6.1 HyppTV Dengan HyppTV, anda dapat menonton pelbagai rancangan TV dan filem yang menarik. HyppTV adalah satu perkhidmatan yang menyalurkan saluran TV secara digital melalui Jalur Lebar Berkelajuan Tinggi, yang pertama seumpamanya di Malaysia. Alamilah pengalaman Video On Demand (VOD) dan tontoni rancangan kegemaran anda pada bila-bila masa! HyppTV melalui UniFi merevolusi cara anda menonton TV! Video On Demand - dari RM8 (bergantung pada kategori) Saluran Premium - dari RM3/saluran/bulan Menu Utama HyppTV: TV GUIDE i NTER@CTIVE SEARCH imode SETTINGS SEARCH SEARCH VOD SEARCH SEARCH HELP 32 TV GUIDE Pilih saluran kegemaran anda daripada senarai saluran inter@ctive Ciri-ciri interaktif yang memberikan anda pengalaman menonton TV secara inovatif Settings Pilih tetapan TV anda dengan menggunakan pilihan Settings VIDEO ON DEMAND Pilihlah filem/ siri kegemaran anda daripada pelbagai genre, bahasa serta kategori dan tonton pada bila-bila masa search Gunakan Search untuk mencari maklumat tertentu help Carilah jawapan kepada kemusykilan anda dengan pilihan Help Nota: Untuk maklumat lanjut, sila rujuk HyppTV Quick Service Guide atau layari

105 7 PERKHIDMATAN NILAI TAMBAHan (VAS) Untuk melanggan Perkhidmatan Nilai Tambahan (VAS), sila hubungi TM UniFi Centre di atau beli secara dalam talian di atau kunjungi TMpoint yang terpilih. 7.1 e-mel Perkhidmatan e-mel ini menawarkan penyimpanan bersaiz 2GB. Walau bagaimanapun, atas budi bicaranya, TM akan menambah kapasiti tersebut untuk membolehkan penyimpanan e-mel yang lebih besar secara PERCUMA pada masa akan datang. Alamat e-mel anda adalah seperti yang dicetak pada Slip Pengesahan anda. SATU alamat e-mel bagi Kediaman: [email protected]. Anda akan mempunyai 2 pilihan untuk mengakses akaun e-mel UniFi anda: Pilihan 1: Webmail - Akses kepada e-mel anda melalui web browser di Pilihan 2: Client pilihan Akses melalui Webmail Langkah 1: Log masuk ke Langkah 2: Masukkan ID e-mel anda (seperti dalam Slip Pengesahan) dalam ruangan Address, kemudian masukkan Kata Laluan anda. Langkah 3: Klik Login. Sekiranya anda terlupa Kata Laluan anda, sila hubungi TM UniFi Centre di atau e-mel ke [email protected]. 33

106 7.1.2 Akses melalui Client Langkah 1: Log masuk ke Langkah 2: Klik Learn how to receive UniFi via Client dan ikut arahan TM WiFi TM WiFi merupakan akses Internet jalur lebar tanpa wayar yang disediakan di pusat membeli belah, kedai kopi, restoran, pusat konvensyen, hotel dan lain-lain. Anda boleh membuat sambungan ke Internet apabila berada di premis-premis ini. Ikuti langkah berikut untuk mengakses Internet melalui TM WiFi: Langkah 1: Hanya aktifkan TM WiFi SSID dalam pilihan rangkaian tanpa wayar anda. Langkah 2: Buka pelayar (Internet Explorer adalah disyorkan) kemudian taip sebarang alamat URL. Langkah 3: Anda akan bawa ke laman TM WiFi. Langkah 4: Klik TM WiFi ID Type dan pilih UniFi. Langkah 5: Masukkan login ID TM WiFi sah anda dan Kata Laluan (seperti dalam Slip Pengesahan). Langkah 6: Letakkan tanda rait pada terma & syarat dan klik Login Now! untuk meneruskannya.

107 Anda kini bersedia untuk melayari Internet secara PERCUMA. Akaun tambahan boleh didapati pada harga RM18/bulan bagi setiap akaun. Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari Infoblast Ia adalah perkhidmatan portal pesanan 2 hala yang ditawarkan kepada pelanggan melalui portal tunggal (menggunakan akses nombor telefon UniFi: 012/013/014/016/017/019). Mengikut tetapan asal, anda akan mendapat SATU (1) akaun Infoblast sebaik sahaja anda melanggan salah satu daripada Pakej Kediaman UniFi. Caj SMS adalah seperti berikut: i. 1 hingga 50, sen/sms ii. 50,001 hingga 100, sen/sms iii. 100,001 SMS dan ke 10 sen/sms Untuk mengakses akaun Infoblast anda, sila ikuti langkah berikut: Langkah 1: Layari Langkah 2: Masukkan ID berdaftar dan Kata Laluan anda di Member Login. Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari 35

108 Online Guard Plus Halang pelbagai jenis virus, spyware dan ancaman yang terdapat dalam Internet. Anda memerlukan lebih daripada sekadar alatan pengimbas virus dalam talian yang asas untuk menjamin keselamatan komputer dan dokumen anda. Anda boleh memasang Online Guard Plus tambahan di samping apa yang ditawarkan dalam Pakej Kediaman UniFi. Online Guard Plus terdiri daripada 5 elemen keselamatan: i. Mengimbas & membaik pulih Antivirus (MyV3). ii. Memantau masa nyata Antivirus (MyV3 RTS). iii. Firewall peribadi (MyFirewall). iv. Mengimbas & membaik pulih Anti-Spyware (SpyZero). v. Laporan Kerentanan Komputer (Laporan Amaran Keselamatan). Sistem Operasi (OS) yang menyokong pemasangan Online Guard Plus ialah: i. Windows 7 ii. Windows Vista iii. Windows XP Lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen. Untuk memasang Online Guard Plus tambahan, sila ikuti langkah berikut: Langkah 1: Layari dengan Internet Explorer. Langkah 2: Klik ikon Speed Up pada laman utama.

109 Langkah 3: Di bahagian Speed Up, pilih butang Click To Run. (Mengikut tetapan asal, pelayar Internet Explorer terkini akan menyekat fail persediaan Speed Up daripada dimuat turun. Mesej kesilapan akan dipaparkan This site might require the following ActiveX control AhnLab Online Security from Ahnlab Inc. 'Click here to Install akan dipamerkan. Klik pesanan kesilapan dan pilih Install ActiveX Control untuk memulakan muat turun fail persediaan Speed Up). Langkah 4: Tetingkap AhnLab Smart Update akan dipamerkan. Langkah 5: Selepas muat turun enjin selesai, tetingkap Speed Up Options untuk dipamerkan. Masukkan Username serta Kata Laluan dan klik Next. Sekiranya anda menandakan kotak Save Password, anda akan didaftarkan masuk secara automatik pada masa akan datang. Langkah 6: Klik Next dan susun tetapan untuk Speed Up. Langkah 7: Klik Complete untuk menamatkan pemasangan Speed Up. Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari ishield Plus Aplikasi ini membolehkan anda menyaring bahan yang tidak diingini (seperti Internet, CD, DVD, pemacu USB, jaringan rakan ke rakan, dll.) daripada paparan komputer di rumah anda, seterusnya melindungi anak-anak anda daripada pengaruh pornografi, kandungan web yang tidak diingini, online grooming atau buli. Anda boleh memasang ishield Plus tambahan di samping apa 37

110 38 yang telah ditawarkan dalam Pakej Kediaman UniFi. Ia adalah penyelesaian menyeluruh yang: i. Memantau semua kandungan Internet ii. Memantau komunikasi iii. Melindungi daripada pornografi iv. Memastikan penggunaan aplikasi yang produktif v. Menyediakan pengimbasan pemacu cakera vi. Menjana dan menghantar e-mel laporan insiden kepada ibu bapa Sistem Operasi (OS) yang menyokong pemasangan ishield Plus ialah: i. Windows 7 ii. Windows Vista iii. Windows XP Lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen. Untuk memasang ishield Plus tambahan, sila ikuti langkah berikut: Langkah 1: Layari Langkah 2: Klik Download ishield Plus dan klik Next. Pastikan bahawa komputer anda dilengkapi dengan Microsoft. NET 2.0 Framework sebelum memasang ishield Plus. Langkah 3: Tetingkap License Agreement akan dipamerkan. Pilih I accept the agreement dan klik Next. Langkah 4: Pemasangan akan bermula secara automatik. Langkah 5: Klik Finish untuk melengkapkan proses pemasangan. Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari

111 7.6 e-browse e-browse merangkumi semua kandungan sebenar akhbar dan dimuat naik ke dalam Internet. Paling menarik, anda boleh membaca versi dalam talian seperti membaca sebuah akhbar sebenar, helaian demi helaian. Langgani pada harga yang menarik seperti berikut: Akhbar Majalah i Berita Harian (RM20/bulan) Anis (RM6.30/bulan) ii Eastern Times (RM15/bulan) Asuh (RM2.70/bulan) iii Harian Metro (RM17/bulan) Business Today (RM6/bulan) iv Kosmo (RM17/bulan) Dara (RM4.50/bulan) v MSME (RM1.50/bulan) Gila-Gila (RM5/bulan) vi Oriental Daily (RM16/bulan) Majalah i (RM4.50/bulan) vii Tamil Nesan (RM16/bulan) Majalah Kereta (RM6.50/bulan) viii The Borneo Post (RM16/bulan) Maskulin (RM5.50/bulan) ix The Busy Weekly (RM33/3 bulan) Media Hiburan (RM12.50/bulan) x The Malaysian Reserve (RM22/bulan) Nona (RM8/bulan) xi The New Sabah Times (RM20/bulan) Nur (RM5.30/bulan) xii The New Straits Times (RM20/bulan) Outsourcing (RM10.80/bulan) xiii The Star (RM20/bulan) PC.COM (RM4.50/bulan) xiv Utusan Malaysia (RM20/bulan) Rapi (RM7/bulan) xv Utusan Sarawak (RM15/bulan) Rasa (RM6/bulan) xvi Remaja (RM8.80/bulan) xvii Silverscreen (RM6/bulan) Nota: Untuk senarai lengkap, sila layari 39

112 40 Untuk mengakses penerbitan e-browse, ikuti langkah berikut: Langkah 1: Layari Langkah 2: Klik Login. Langkah 3: Pilih e-mel dan masukkan alamat e-mel berdaftar anda dan Kata Laluan untuk e-browse. Langkah 4: Klik Login Now dan pilih penerbitan yang telah dibeli. Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari e-storage Basic e-storage Basic ialah sistem penyimpanan data secara dalam talian di mana anda boleh menyimpan dan mengakses fail daripada sebarang peranti yang membolehkan sambungan Internet. Aplikasi ini membenarkan anda membuat storan sokongan serta menyelaras fail penting anda di dalam kemudahan storan jauh. e-storage Premium pula menyokong akses berbilang ke akaun yang sama dan anda juga boleh menambah saiz aplikasi e-storage anda dengan kadar per GB. Anda boleh membeli e-storage Basic pada harga RM2/bulan atau e-storage Premium pada harga RM4/bulan. Untuk mengakses e-storage Basic, sila ikuti langkah berikut: Langkah 1: Layari Langkah 2: Masukkan alamat e-mel berdaftar anda untuk e-storage Basic berserta Kata Laluan. Langkah 3: Pilih UniFi di bahagian Service dan klik Login. Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari

113 7.8 Web Hosting dengan Customised Domain Name Pakej Kediaman UniFi menawarkan saiz simpanan 10GB, domain percuma dan pilihan 6 domain Internet (.com,.com.my,.net,.net.my,.org,.org.my) dan akaun e-mel tanpa had. Kini anda boleh menggunakan domain anda sendiri sebagai alamat e-mel ([email protected]). Domain ini dilengkapi dengan saiz storan 10GB di mana anda boleh berkongsi simpanan untuk kedua-dua fail web dan e-mel. Dengan saiz simpanan yang disediakan, anda juga akan menikmati bilangan akaun e-mel yang tidak terhad di mana setiap saiz simpanan e-mel individu boleh disusun mengikut pilihan sendiri. TM akan menghantar arahan terperinci untuk menyusun domain anda melalui e-mel sebaik sahaja perkhidmatan diaktifkan (3 hari selepas pengaktifan perkhidmatan). Anda boleh melanggan domain anda sendiri pada harga RM160/tahun. Untuk akses web hosting, sila ikuti langkah berikut: Langkah 1: Layari Langkah 2: Masukkan Username anda dan Kata Laluan. Langkah 3: Klik Login. Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari 41

114 8 PERALATAN PREMIS PELANGGAN (PILIHAN) Nikmati fleksibiliti di rangkaian kediaman anda dengan WiFi USB Adaptor. Ia boleh didapati di TMpoint berhampiran anda. 8.1 WiFi USB Adaptor WiFi USB Adaptor menyediakan sambungan tanpa wayar dari RG ke komputer/komputer riba anda. Peralatan ini berfungsi sebagai penerima untuk berkomunikasi dengan rangkaian tanpa wayar. Pakej WiFi USB Adaptor terdiri daripada: a) 1 unit WiFi USB Adaptor b) 1 unit CD-ROM Pengguna c) 1 unit Panduan Pengguna WiFi USB Adaptor CD-ROM Pengguna Panduan Pengguna 42 Anda juga boleh memilih untuk menggunakan teknologi BPL. Walau bagaimanapun, terdapat beberapa kelemahan yang perlu diambil kira. 1. Home Plug atau lain-lain peranti BPL mungkin tidak sesuai dengan HyppTV STB, Residential Gateway atau perkhidmatan UniFi, walaupun begitu, TM tidak dapat memberi sebarang jaminan mengenainya.

115 2. Kualiti perkhidmatan adalah berbeza apabila disambungkan kepada HyppTV STB atau Residential Gateway melalui peranti BPL jika dibandingkan dengan Kabel Ethernet. Ini adalah disebabkan oleh ciriciri teknologi BPL itu sendiri. 3. Perkhidmatan yang dihantarkan melalui teknologi BPL juga boleh terjejas disebabkan pelbagai faktor seperti gangguan daripada lainlain perkakas elektrik di sekitarnya, kualiti sebenar kuprum dalam wayar talian kuasa dan panjang talian kuasa anda. Nota: TM tidak menawarkan sokongan teknikal untuk peranti rangkaian tambahan seperti Home Plug, pencetak, konsol permainan, server, firewall atau router. Sekiranya anda memerlukan bantuan, sila hubungi pembekal anda atau talian bantuan pengeluar. 8.2 WiFi USB (Diagram Adaptor) Persediaan di rumah untuk WiFi USB Adaptor adalah seperti yang ditunjukkan di bawah: WiFi USB Adaptor DP FTTH / VDSL2 BTU Kabel LAN RG Komputer Telefon DECT 43

116 9 Caj Berkaitan Pemasangan UniFi Pemasangan Standard Hartanah Dataran Kediaman Pemasangan standard didefinisikan sebagai proses pemasangan biasa yang dilakukan oleh TM atau Kontraktor Sahnya untuk pemasangan perkhidmatan UniFi. Titik Agihan Gentian Paip untuk Gentian (Paip GI**) DP Tapak 1 Pagar Penurun Gentian FTB 3 Atas Permukaan FWS BTU 5 RG STB 4 Siling Lurang 2 Kotak Penghubung 44 1 DP Overhead Standard 3 FTB - BTU ( 15m) Kabel Permukaan -Raceway 2 DP bawah tanah Senario kemungkinan Terhalang: Tanpa Kebenaran Penguasa Tempatan* Dengan Keperluan Kebenaran Penguasa Tempatan* Dalam kawasan premis pelanggan (Kabel Permukaan) 5 BTU - Telefon DECT ( 15m) *Tarikh pemasangan sebenar tertakluk kepada kebenaran penguasa tempatan oleh pelanggan atau pemaju. **GI - Galvanised Iron 4 BTU-RG-STB/PC ( 15m) Kabel Permukaan -Raceway

117 Pendawaian Pemasangan Standard (RM200)* 15m Kabel gentian FTB BTU 15m Kabel RJ45 BTU RG STB/PC 15m Kabel RJ11 BTU Telefon DECT 30m Raceway ( casing untuk pendawaian) Caj Tambahan (jika perlu) > 15m Caj: RM50/5m > 15m Caj: RM25/5m > 15m Caj: RM15/5m > 30m Caj: RM25/5m *Dikecualikan pada masa ini FTB Fibre Termination Box FWS Fibre Wall Socket BTU Broadband Termination Unit (modem) RG Residential Gateway (router) PC Personal Computer Telefon DECT Digital Enhanced Cordless Telecommunications Phone DP Distribution Point UG Underground RJ45 Kabel Ethernet RJ11 Kabel Telefon Nota: 1. Sebarang caj tambahan kabel melebihi standard yang disediakan akan dimasukkan ke dalam bil. 2. Setelah kejayaan pemasangan permulaan, sebarang permintaan untuk mengalih semula peralatan yang dipasang akan tertakluk kepada caj pendawaian semula sebanyak RM200 berserta tambahan caj jika tambahan panjang kabel diperlukan. Caj ini termasuk harga yuran sokongan on-site sebanyak RM Kabel gentian, sehingga 15 meter akan disediakan untuk BTU di lokasi pilihan pelanggan. Sehingga 15 meter Kabel RJ45 dan Kabel RJ11 juga akan disediakan kepada pelanggan. Sebarang lebihan kabel yang tidak digunakan untuk pemasangan tidak akan diberikan kepada pelanggan. 4. Lokasi BTU/RG/STB akan dipersetujui di antara Pelanggan dan Kontraktor/ Pemasang. 45

118 Pemasangan Pilihan (Hartanah Dataran Kediaman) Pemasangan pilihan merujuk kepada aktiviti pemasangan yang tidak diliputi di bawah skop pemasangan standard yang disediakan. Titik Agihan Gentian Paip untuk Gentian (Paip GI**) 1 Pagar FTB 1a 2 FWS 3 BTU RG STB Siling Kotak Penghubung Kotak Penghubung 1b Kotak Penghubung 1 Tiang ke luar FTB 1a Tiang ke luar FTB melalui pendawaian di atas permukaan 46 1b Tiang ke luar FTB melalui pendawaian bawah tanah 2 Pendawaian permukaan 3M 3 Pendawaian melalui siling **GI - Galvanised Iron

119 Pemasangan Pilihan untuk FTTH Keterangan Caj Parameter Harga (RM) PREMIS KEDIAMAN Tiang luar ke FTB melalui pendawaian di atas permukaan atau bawah tanah 30m pertama (Tiang ke FTB) Tambahan setiap meter Pendawaian permukaan 3M 15m pertama (FTB-BTU) Tambahan setiap meter Pendawaian melalui siling* 30m pertama Tambahan setiap meter *Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45 dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard. 47

120 48 PERHATIAN 1. Semua kos termasuk tenaga kerja (pertukangan) dan paip microduct atau bahan-bahan 3M di mana perlu. 2. Tempoh jaminan adalah 30 hari daripada tarikh kerja pemasangan disiapkan. Jaminan ini tidak meliputi sebarang kegagalan akibat kecuaian pihak ketiga, kecuaian pelanggan atau bencana alam. 3. Pelanggan harus menghubungi sendiri Kontraktor berkaitan dalam tempoh jaminan untuk sebarang kerja pembetulan pemasangan pilihan. 4. Pelanggan bertanggungjawab bagi sebarang kos penyelenggaraan ke atas semua aktiviti pemasangan pilihan. 5. Caj yang dinyatakan hanya diguna pakai untuk kerja yang dilakukan oleh Kontraktor Sah TM sahaja. 6. Kontraktor/Pemasang berhak untuk menolak sebarang kerja atau aktiviti pemasangan pilihan yang diarahkan oleh Pelanggan jika kerja atau aktiviti tersebut boleh mendatangkan risiko atau kerosakan kepada kediaman Pelanggan atau mana-mana bahagian padanya atau jika kemahiran yang diperlukan untuk melakukan kerja tersebut melebihi kemampuan Kontraktor/Pemasang. 7. Pelanggan mengakui bahawa TM tidak bertanggungjawab kepada Pelanggan bagi sebarang kerugian atau kerosakan yang berlaku ke atas Pelanggan daripada sebarang kerja atau aktiviti pemasangan pilihan yang dibuat oleh Kontraktor/Pemasang di atas pemintaan Pelanggan dan bersetuju bahawa sebarang tuntutan bagi sebarang kerugian atau kerosakan berhubung dengannya (jika ada) harus dibuat terus dengan Kontraktor/Pemasang.

121 Butiran FTB-BTU (gentian) BTU-RG (Kabel RJ45) RG-STB/PC (Kabel RJ45) Raceway (casing untuk pendawaian) Sokongan on-site/ Penyelesaian Masalah Pendawaian Pemasangan Standard (RM 200)* 15m 1m 15m 30m Pemasangan pertama atau pembaikan sekiranya kesalahan disebabkan oleh TM Caj Tambahan (jika perlu) > > > > RM50 satu kunjungan Pendawaian semula TIADA RM150 *Dikecualikan pada masa ini 1 Tempoh jaminan untuk semua CPE yang dibekalkan di dalam pakej UniFi (VIP&BIZ) Nota adalah Penting untuk Berkenaan 1 tahun dari tarikh Peralatan mula tempoh Premis kontrak Pelanggan perkhidmatan. UniFi (CPE) 2 1 Pelanggan Tempoh jaminan bertanggungjawab untuk semua ke CPE atas yang sebarang dibekalkan kos penggantian di dalam pakej CPE UniFi selepas (VIP&BIZ) tamat adalah tempoh untuk 1 jaminan tahun dari 1 tahun. tarikh mula tempoh kontrak perkhidmatan. 32 TM Pelanggan akan menggantikan bertanggungjawab sebarang ke CPE atas secara sebarang percuma kos penggantian dalam tempoh CPE jaminan selepas jika berlaku kerosakan atau kegagalan di bawah penggunaan biasa/yang disyorkan. tamat tempoh jaminan 1 tahun. 4 Pelanggan bertanggungjawab ke atas sebarang kos penggantian CPE dalam tempoh 3 TM akan menggantikan sebarang CPE secara percuma dalam tempoh jaminan jika jaminan 1 tahun jika kerosakan berpunca dari pihak ketiga atau kecuaian pelanggan. berlaku kerosakan atau kegagalan di bawah penggunaan biasa/yang disyorkan. 4 Pelanggan bertanggungjawab ke atas sebarang kos penggantian CPE dalam tempoh jaminan 1 tahun jika kerosakan berpunca dari pihak ketiga atau kecuaian pelanggan. Caj untuk Penggantian CPE CPE Harga Sokongan on-site untuk Pemasangan STB RM400 RG Sokongan on-site CPE RM120 Harga RM50 untuk Pemasangan Telefon DECT RM74 STB RM400 RG RM120 RM50 Telefon DECT RM74 49

122 10 PENYELESAIAN MASALAH PANDANGAN HADAPAN RESIDENTIAL GATEWAY (RG) Penunjuk LED dan Port USB WAN Lampu Hijau Mantap menunjukkan sambungan pada port LAN. Lampu kuning menunjukkan sambungan telah gagal. LED akan berkelip sewaktu transmisi data. WLAN LED Lampu yang mantap menunjukkan segmen tanpa wayar sedia. LED akan berkelip sewaktu transmisi data. Port USB Port USB ini menyokong fungsi SharePort. Sambungkan kepada pencetak pelbagai fungsi, pengimbas atau peranti penyimpanan USB ke port dan kongsikan peranti dengan seluruh rangkaian. Power LED Lampu Hijau Mantap menunjukkan sambungan betul ke bekalan tenaga. Lampu kuning menunjukkan peranti sedang menerima tenaga. Rangkaian LED Setempat Lampu yang mantap menunjukkan sambungan ke peranti berdaya Ethernet pada 1-4 port. LED ini akan berkelip sewaktu transmisi data. 50

123 PANDANGAN BELAKANG RESIDENTIAL GATEWAY (RG) Sambungan Port RG Tekan butang Reset untuk mengembalikan router kepada penetapan asal pengeluar. Penerima untuk Adaptor Kuasa. Port LAN Sambungan peranti Ethernet seperti komputer, suis dan hub. Port MDI/MDIX WAN Auto adalah sambungan bagi Kabel Ethernet ke BTU. 51

124 Jika anda mengalami sebarang gangguan perkhidmatan Internet Berkelajuan Tinggi, sila rujuk Penunjuk LED di bawah pada Residential Gateway (RG) untuk menyelesaikan masalah. Penunjuk LED Status Keterangan Prosedur Resolusi Power Hijau Mantap Peranti AKTIF Kondisi operasi biasa Berkelip hijau dan kemudian kembali Hijau Mantap Setelah lengkap pengaktifan Kondisi operasi biasa Hasil Penyiasatan Kondisi operasi biasa Kondisi operasi biasa Tindakan Lanjut Kondisi operasi biasa Kondisi operasi biasa Oren Mantap 1-Semasa proses pengaktifan 2-Peranti gagal dan di bawah mod pemulihan 3-Peranti melalui proses reboot, setelah selesai, LED akan kembali kepada Hijau Mantap Kondisi operasi biasa 1-Periksa bekalan tenaga di RG 2-Reset RG 3-Tunggu 45 saat untuk Hijau Mantap Kondisi operasi biasa Kondisi operasi biasa Penunjuk tenaga masih kuning atau oren Kondisi operasi biasa Kondisi operasi biasa Hubungi TMUC jika masih kuning atau oren. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal Kondisi operasi biasa 52

125 Penunjuk LED Power Internet (WAN) Status Oren Mantap (sambungan) Lampu padam Hijau Mantap Hijau berkelip dalam kelajuan tinggi Keterangan 4-Peranti sedang melalui penetapan semula pengeluar (factory reset). Setelah selesai, LED akan kembali kepada Hijau Mantap Peranti dalam keadaan tenaga TIDAK AKTIF Port Internet secara fizikalnya bersambung dengan Kabel Ethernet dan dihubungkan ke Internet Transmisi data Prosedur Resolusi Kondisi operasi biasa 1-Periksa bekalan tenaga di RG sama ada ia disambung dengan betul. 2-Matikan tenaga 3-Jika masih TIDAK AKTIF, cuba punca tenaga yang lain 4-Periksa sama ada RG dalam keadaan AKTIF 5-Tunggu 45 saat untuk Hijau Mantap Kondisi operasi biasa Kondisi operasi biasa Hasil Penyiasatan Kondisi operasi biasa Penunjuk tenaga masih TIDAK AKTIF Kondisi operasi biasa Kondisi operasi biasa Tindakan Lanjut Kondisi operasi biasa Hubungi TMUC jika penunjuk tenaga masih TIDAK AKTIF. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal Kondisi operasi biasa Kondisi operasi biasa 53

126 Penunjuk LED Status Keterangan Prosedur Resolusi Hasil Penyiasatan Tindakan Lanjut Internet (WAN) Hijau berkelip dalam kelajuan rendah Port Internet secara fizikalnya bersambung dengan Kabel Ethernet, jenis Internet dan menunjukkan ia dikonfigurasi dengan betul dalam router dan perkhidmatan ISP beroperasi. Tetapi dengan kondisi berikut, LED Internet memantulkan cahaya hijau dalam kelajuan rendah (tidak disambungkan ke Internet) Jenis Internet dikonfigurasi dengan pilihan Sambungan atas Permintaan tetapi pengguna tidak melancarkan sambungan Kondisi operasi biasa Kondisi operasi biasa Kondisi operasi biasa Oren Mantap 1-Kabel Ethernet disambung, router dikonfigurasi dengan betul tetapi perkhidmatan ISP mengalami gangguan 1-Konfigurasi semula Penetapan Internet 2-Jika masalah masa ada, hubungi TMUC Perkhidmatan ISP masih mengalami gangguan Hubungi TMUC. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal untuk mengenal pasti masalah 54

127 Penunjuk LED Internet (WAN) Status Oren Mantap Berkelip oren dalam kelajuan tinggi Keterangan 2-Jika sesi terputus atas sebarang sebab lain, lampu akan kekal dalam Oren Mantap 3-Jenis Internet dikonfigurasi dengan pilihan Manual tetapi pengguna tidak melancarkan sambungan Port Internet secara fizikalnya bersambung dengan Kabel Ethernet, tetapi WAN1 tidak dihubungkan ke Internet dan sambungan WAN2, 3 atau 4 adalah AKTIF dan transmisi data sedang dilakukan Prosedur Resolusi Kondisi operasi biasa Kondisi operasi biasa Kondisi operasi biasa Hasil Penyiasatan Kondisi operasi biasa Kondisi operasi biasa Kondisi operasi biasa Tindakan Lanjut Kondisi operasi biasa Kondisi operasi biasa Kondisi operasi biasa 55

128 Penunjuk LED Internet (WAN) Status Lampu padam Port Internet tidak dihubungkan ke port Ethernet 1-Periksa status tenaga AKTIF di BTU 2-Periksa sambungan Kabel dari BTU 3-Sambung Kabel RJ45 dari BTU untuk port WAN kuning di RG 4-Jika masalah masih ada, cuba tukarkan kabel baru 5-Lakukan penyelesaian masalah BTU WLAN Hijau Mantap Radio AKTIF Kondisi operasi biasa Hijau berkelip dalam kelajuan tinggi Keterangan Transmisi data Prosedur Resolusi Kondisi operasi biasa Hasil Penyiasatan Penunjuk LED masih TIDAK AKTIF Kondisi operasi biasa Kondisi operasi biasa Tindakan Lanjut Hubungi TMUC. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal untuk mengenal pasti masalah Kondisi operasi biasa Kondisi operasi biasa Lampu padam Radio TIDAK AKTIF Hubungi TMUC. TMUC akan mengaturkan temu janji dengan pelanggan untuk mengkonfigurasi Penetapan Tanpa Wayar Penunjuk WLAN masih TIDAK AKTIF TMUC akan menghantar pasukan teknikal untuk mengenal pasti masalah 56

129 Penunjuk LED Status Keterangan Prosedur Resolusi Hasil Penyiasatan Tindakan Lanjut LAN1 ke LAN3 LAN4 (HyppTV) Hijau Mantap Port secara fizikalnya bersambung ke suis atau PC dengan Kabel Ethernet Kondisi operasi biasa Kondisi operasi biasa Kondisi operasi biasa Hijau berkelip dalam kelajuan tinggi Transmisi data Kondisi operasi biasa Kondisi operasi biasa Kondisi operasi biasa Lampu padam 1-Port LAN tidak dihubungkan ke port Ethernet di PC atau STB HyppTV 2-PC atau STB TIDAK AKTIF 3-Port RG LAN rosak 4-Port Ethernet PC atau STB rosak WPS Berkelip biru WPS sedang berjalan Biru Mantap (5 saat) WPS berjaya 1-Periksa status tenaga AKTIF di PC atau STB 2-Periksa kabel sambungan dari RG ke PC atau STB 3-Sambung Kabel RJ45 dari PC ke port LAN biru di RG 4-Sambung Kabel RJ45 dari STB ke port LAN merah di RG 5-Jika masalah masih ada, cuba tukarkan kabel baru 6-Lakukan penyelesaian masalah STB/PC Kondisi operasi biasa Kondisi operasi biasa Penunjuk LED masih TIDAK AKTIF Kondisi operasi biasa Kondisi operasi biasa Hubungi TMUC. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal untuk mengenal pasti masalah Kondisi operasi biasa Kondisi operasi biasa 57

130 11 Soalan-soalan lazim 58 PAKEJ 1. Adakah saya perlu menjelaskan bil berasingan untuk perkhidmatanperkhidmatan lain yang ditawarkan bersama UniFi? Semua perkhidmatan, Internet Berkelajuan Tinggi, HyppTV dan Suara yang ditawarkan di dalam pakej UniFi akan dicaj sebagai satu jumlah di dalam satu bil UniFi. Caj-caj lain (Perkhidmatan Nilai Tambah, caj panggilan ke talian mudah alih dan talian tetap selain TM) yang bukan sebahagian daripada pakej akan dicaj berasingan di dalam bil yang sama. Walau bagaimanapun, jika pelanggan memilih untuk mengekalkan mana-mana perkhidmatan sedia ada biarpun selepas langganan UniFi (contohnya Streamyx, Business Broadband, TM Homeline/ Businessline), bil berasingan akan dikeluarkan bagi perkhidmatan pilihan yang dikekalkan. 2. Adakah UniFi tertakluk kepada Polisi Penggunaan Sekata (FUP)? Adakah FUP berbeza mengikut pakej? Semua pakej UniFi tertakluk pada Polisi Penggunaan Sekata (FUP). Ia merupakan piawaian amalan global bagi memastikan pelanggan menikmati pengalaman jalur lebar berkualiti. Pakej UniFi untuk pengguna didatangkan dengan peruntukan kapasiti muat turun bulanan. Walau bagaimanapun, FUP tidak

131 akan memberi kesan kepada pengguna yang tidak menunjukkan amalan penggunaan tidak adil, dan tidak akan memberi kesan dalam penerimaan HyppTV dan Perkhidmatan Nilai Tambah. 3. Selain FUP, apakah faktor lain yang menjejaskan kelajuan akses Internet saya? Berikut adalah faktor yang mungkin menjejaskan kelajuan akses Internet anda: 1. Lokasi laman web. 2. Kapasiti pelayan web. 3. Kesesakan rangkaian. 4. Pengguna atau aplikasi berganda. 5. Sistem operasi PC. 6. Sambungan WiFi (tanpa wayar). Nota: Anda boleh mendapatkan maklumat lanjut untuk faktor di atas dari laman web kami di 4. Berapakah kapasiti muat turun bulanan Polisi Pengguna Sekata (FUP) yang ditetapkan? Pada masa ini, penetapan kapasiti muat turun bulanan belum lagi dilaksanakan. Walau bagaimanapun, kapasiti muat turun bulanan adalah seperti di bawah: Pakej VIP20 120GB kapasiti muat turun bulanan. Pakej VIP10 90GB kapasiti muat turun bulanan. Pakej VIP5 60GB kapasiti muat turun bulanan. Tiada had kapasiti bagi pakej UniFi BIZ. 59

132 60 5. Bolehkah saya lakukan naik taraf/turun taraf pakej UniFi yang saya langgan? Pelanggan dibenarkan menaik taraf ke pakej berkelajuan lebih tinggi pada bila-bila masa dan tanpa kos. Walau bagaimanapun, sebarang turun taraf pakej yang dibuat dalam tempoh kontrak minimum (langganan biasa) tertakluk kepada yuran turun taraf sebanyak RM200 (tertakluk kepada perubahan tanpa notis). Jika berlaku naik taraf atau turun taraf, tempoh kontrak akan diperbaharui dan kontrak 24 bulan baru akan berkuat kuasa daripada tarikh naik taraf/ turun taraf. 6. Di manakah boleh saya melakukan naik taraf/turun taraf pakej UniFi? Permohonan boleh dibuat secara dalam talian melalui portal myunifi di di TMpoint terpilih atau anda boleh menghubungi TM UniFi Centre di Bilakah saya akan menerima bil pertama selepas saya melanggan pakej UniFi? Bil pertama akan diperolehi selepas sebulan perkhidmatan anda diaktifkan. Bil pertama juga akan memasukkan caj sekali untuk yuran pemasangan dan 2 (dua) bulan pendahuluan yuran langganan untuk bulan semasa dan berikutnya. 8. Di mana saya boleh menjelaskan bil UniFi saya? Untuk maklumat lanjut dan saluran pembayaran terkini, anda boleh merujuk ke

133 9. Adakah penalti akan dikenakan jika saya menamatkan langganan UniFi? Untuk penamatan sebelum tempoh kontrak minimum tamat, pelanggan perlu membayar yuran penalti sekali bayaran sebanyak RM500. Tiada penalti untuk penamatan selepas tempoh langganan minimum. Pelanggan perlu menjelaskan bil tertunggak sebelum menamatkan perkhidmatan. PEMASANGAN 1. Berapakah caj yang dikenakan untuk pemasangan UniFi? Yuran pemasangan sebanyak RM200 akan dikenakan bagi semua pakej. Yuran akan dibahagikan untuk tempoh selama 5 bulan, pada RM40/bulan. Yuran pemasangan standard sebanyak RM200 tidak termasuk sebarang caj tambahan yang mungkin dikenakan semasa pemasangan seperti yang tersenarai di bawah: Pendawaian Pemasangan Standard (RM200)* 15m Kabel gentian FTB-BTU 15m Kabel RJ45 BTU RG STB/PC 15m Kabel RJ11 BTU Telefon DECT 30m Raceway (casing untuk pendawaian) Caj Tambahan (jika perlu) > 15m Caj: RM50/5m > 15m Caj: RM25/5m > 15m Caj: RM15/5m > 30m Caj: RM25/5m *Dikecualikan pada masa ini 61

134 62 Semua caj tambahan akan dimasukkan ke dalam bil. Jika pelanggan meminta untuk pemasangan pilihan, seperti yang tersenarai di bawah, semua caj hendaklah dibayar terus kepada kontraktor (sama ada kontraktor sendiri atau kontraktor sah TM). Pemasangan Pilihan Tiang luar ke FTB melalui pendawaian di atas permukaan atau bawah tanah Pendawaian permukaan 3M Pendawaian melalui siling* Tertakluk kepada sebut harga kontraktor. Caj hendaklah dibayar terus kepada kontraktor secara tunai. *Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45 dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard. Sebarang permintaan untuk pendawaian semula selepas pemasangan pertama dibuat akan dikenakan caj sebanyak RM150. Caj penggunaan telefon dan mana-mana Perkhidmatan Nilai Tambah akan dicaj berasingan. Jangka masa kontrak standard adalah 24 bulan. 2. Caj pemasangan agak tinggi. Bagaimana anda memperoleh jumlah ini untuk caj langganan? Caj adalah setara dengan kos yang terlibat. Seperti yang anda tahu, UniFi adalah perkhidmatan yang dibekalkan melalui sambungan gentian terus ke kediaman dan proses pemasangannya lebih rumit. Ia memerlukan pekerja berkemahiran tinggi yang cekap dalam teknikal dan peralatan yang canggih. Justeru, waktu kerja yang lama diperlukan untuk memastikan kerja pemasangan yang mungkin mengambil masa antara 3 hingga 4 jam, yang tepat dan berkualiti.

135 Lantaran itu, kami percaya caj pemasangan adalah berpatutan. 3. Berapa lama masa yang diperlukan untuk pemasangan dan ujian? Anggaran 3 hingga 4 jam, bergantung pada jenis kediaman dan kesensitifan alam serta kerumitan pemasangan gentian optik. Pemasangan melibatkan kajian tapak, penyaluran, perpaipan, kerja elektrikal dan konfigurasi peralatan. 4. Adakah TM membenarkan pelanggan melantik kontraktor mereka sendiri untuk melakukan kerja pendawaian dalaman? Untuk memastikan hanya perkhidmatan berkualiti tinggi diberikan kepada pelanggan, TM tidak membenarkan kontraktor yang tidak bertauliah melakukan pemasangan perkhidmatan. Hanya TM atau agen yang dilantiknya boleh memasang sambungan gentian optik di kediaman pelanggan. Pelanggan yang ingin membuat peningkatan tambahan kepada pendawaian dalaman mereka boleh menggunakan khidmat kontraktor pihak ketiga selepas TM menyelesaikan pemasangan dan telah menguji bahawa perkhidmatan berfungsi dengan baik dan berkualiti tinggi. 5. Apa yang perlu saya lakukan sekiranya peralatan UniFi saya rosak? Gantian percuma akan dilakukan sekiranya kerosakan ketika proses pengeluaran berlaku dalam tempoh jaminan. Apabila tempoh jaminan tamat, pelanggan bertanggungjawab untuk menggantikan atau memperbaiki peralatan yang rosak itu sendiri. Untuk perkhidmatan pelanggan, hubungi TM UniFi Centre di

136 6. Bagaimana jika saya ingin memindahkan perkhidmatan UniFi saya? Adakah sebarang caj yang perlu saya bayar? Permintaan pemindahan boleh dibuat di TMpoint terpilih atau melalui TM UniFi Centre. Penyambungan semula di kawasan baru adalah tertakluk kepada kesediaan perkhidmatan. Yuran pemindahan sebanyak RM300 akan dikenakan. 7. Saya ingin mengubah lokasi peralatan UniFi saya daripada ruang tamu ke bilik tidur. Adakah sebarang caj tambahan yang dikenakan untuk pendawaian saya? Ya, anda boleh berbuat demikian. Walau bagaimanapun, anda akan dikenakan caj sebanyak RM150 untuk pendawaian semula dan yuran sokongan on-site sebanyak RM50. Terdapat caj tambahan bagi tambahan panjang kabel jika ia lebih daripada apa yang disediakan di bawah proses pemasangan standard. Sila rujuk jadual di bawah. Pendawaian Pemasangan Standard (RM200)* 15m Kabel gentian FTB-BTU 15m Kabel RJ45 BTU RG STB/PC 15m Kabel RJ11 BTU Telefon DECT 30m Raceway (casing untuk pendawaian) Caj Tambahan (jika perlu) > 15m Caj: RM50/5m > 15m Caj: RM25/5m > 15m Caj: RM15/5m > 30m Caj: RM25/5m *Dikecualikan pada masa ini 64

137 Pemasangan Pilihan Tiang luar ke FTB melalui pendawaian di atas permukaan atau bawah tanah Pendawaian permukaan 3M Pendawaian melalui siling* Tertakluk kepada sebut harga kontraktor. Caj hendaklah dibayar terus kepada kontraktor secara tunai. *Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45 dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard. 8. Setelah saya memindahkan peralatan UniFi saya, caj tambahan dimasukkan ke dalam bil saya. Adakah sebarang resit untuk menunjukkan yang saya telah membuat bayaran? Bagi sebarang caj pendawaian tambahan melebihi apa yang disediakan di bawah pemasangan standard, anda tidak perlu membayar terus kepada pemasang UniFi. Caj pendawaian tambahan akan dimasukkan ke dalam bil pertama anda. Walau bagaimanapun, bagi pemasangan pilihan yang melibatkan pendawaian terlindung, pendawaian melalui siling dan kabel bawah tanah terlindung, anda perlu membayar caj tambahan kepada kontraktor/pemasang UniFi terus secara tunai dan mendapat resit rasmi. 9. Saya tidak pernah menggunakan perkhidmatan telefon di kondominium saya sebelum ini dan saya akan memohon perkhidmatan UniFi. Apa yang perlu saya buat untuk memasang perkhidmatan UniFi di kondominium saya? Anda harus memaklumkan dan berbincang dengan pihak pengurusan bangunan sebelum membuat temu janji untuk pemasangan. Periksa 65

138 dengan pengurusan bangunan anda untuk memastikan talian kuprum sedia ada berfungsi dengan baik untuk pemasangan VDSL Saya menggunakan Streamyx dan UniFi serentak di kediaman saya. Bolehkan saya menggunakan Residential Gateway sebagai router Streamyx saya? Residential Gateway hanya boleh digunakan untuk perkhidmatan UniFi. Ia tidak boleh digunakan untuk perkhidmatan Internet lain kerana sistem binaan dalamannya menggunakan platform yang berbeza. 11. Syarikat saya ingin menetapkan rangkaian menggunakan perkhidmatan UniFi. Adakah TM menyediakan perkhidmatan perangkaian? TM hanya menyediakan pemasangan perkhidmatan UniFi di premis anda. Perangkaian boleh dibuat atas inisiatif dan perbelanjaan pelanggan sendiri. 12. Jika saya ingin membatalkan/menangguhkan temu janji untuk pemasangan, adakah caj penalti dikenakan? Jika penangguhan atau permintaan untuk penangguhan pemasangan dibuat dalam 24 jam daripada masa temu janji, penalti sebanyak RM200 akan dikenakan. Sebarang permintaan penangguhan dibuat sekurang-kurang 24 jam SEBELUM masa temu janji tidak akan dikenakan penalti. 66

139 12 HUBUNGI KAMI TM UniFi CENTRE JUALAN & PERTANYAAN Isnin - Jumaat (9.00pg-9.00mlm) Sabtu (10.00pg-6.30ptg) PERKHIDMATAN PELANGGAN Pengurusan Akaun & Bil Isnin - Ahad (7.30pg-10.30mlm) Bantuan Teknikal 24 jam setiap hari Tertakluk pada terma dan syarat serta perubahan. Kadar dan maklumat yang dipaparkan adalah betul semasa dicetak dan tertakluk pada perubahan tanpa sebarang notis. 67

140 terima kasih Terima kasih kerana melanggan pakej UniFi dari penyedia jalur lebar berkelajuan tinggi No. 1 di Malaysia. UniFi-C/V06/07/12 68

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