Speed 1Mbps 2Mbps 4Mbps 8Mbps

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1 OFFICE IN A BOX (OIAB) FREQUENTLY ASKED QUESTIONS 1. What is Office In A Box (OIAB) package? Office In A Box (OIAB) is an ala-carte package which separate the Access services (Internet & Voice) and Value Added services (VAS). TM provides base bundle consist of Internet and Voice plan at respective price rate depending on speed subscribed. 2. What are OIAB package offerings? In OIAB package customer can enjoy the following: Speed 1Mbps 2Mbps 4Mbps 8Mbps Price per month RM198 RM258 RM268 RM308 *Price exclusive GST Upload speed Up to 384Kbps Up to 384Kbps Up to 512Kbps Up to 512Kbps Download speed Up to 1Mbps Up to 2Mbps Up to 4Mbps Up to 8Mbps HyppTV pack Not eligible to Add on HyppTV pack Eligible to Add on HyppTV pack IP 1 Dynamic IP Voice plan RM88 worth of national call value at normal rate Beyond rate: a) Local call: 4sen/min b) TM Fixed line to TM Fixed line: 10sen/min c) TM Fixed line to mobile and other Fixed line: 15sen/min Phone line rental Waived Device a) Free wireless modem (lifetime warranty) b) Free cordless phone (1 year warranty) Value Added Eligible to add VAS with additional charges Services 3. What are the Value Added Services available in the market for OIAB package? Note: VAS listed is available at the point of uploading. List of VAS might change from time to time. Simple Voice Plus Package fee RM30 RM50 RM70 Free usage Worth RM30 Worth RM50 Worth RM70 Beyond free usage a) Local call 4sen/min Free Free b) TM Fixed to TM Fixed 3sen/min Free Free c) TM Fixed to mobile 12sen/min 12sen/min 8sen/min

2 & other Fixed Additional savings Additional info RM30 rebate per month when beyond usage is more than RM150/month 1. Free usage is inclusive local call, TM Fixed line, Other Fixed line, Mobile 2. Usage is defined as the total usage of local and national calls (using beyond rate depending on the package subscribed). 3. Rebate is entitled only ONE time in one billing period. SurePay Package Online Payment Online & Mobile Payment (1 MPay dongle) Online & Mobile Payment (2 MPay dongles) Package fee NA RM18 RM30 (monthly) One Time Charge RM10 RM10 RM10 Additional device NA RM20 RM20 Transaction fee (MDR) (per 2.75% Online payment: 2.75% Mobile payment: 1.8% Online payment: 2.75% Mobile payment: 1.8% transaction) Product visual SurePay POS Package Manager Basic Manager Pro 1 Manager Pro 11 Package fee RM 93.40/ month RM280 / month RM / month (monthly) +

3 RM3,900 (One Time Charge) Manager i. POS i. POS i. POS Software ii. Reports ii. Reports ii. Reports License iii. 1 user account to Ebizu iii. 1 user account to Ebizu iii. 1 user account to Ebizu iv. Business Centre (EBC) iv. Business Centre (EBC) Business Centre (EBC) Hardware Not applicable i. 1 x ipad air i. 1 x ipad air ii. 1 x Receipt printer ii. 1 x Receipt printer iii. 1 x Cash drawer iii. 1 x Cash drawer iv. 1 x ipad stand iv. 1 x ipad stand v. 1 x mpay dongle v. 1 x mpay dongle Additional rule Sole Proprietors are not eligible. Company must be running for 3 years with 2 years in profit. Security & Surveillance Package 1 unit camera 2 units camera Package fee (monthly) RM99 RM119 Installation fee RM500 RM800 (One time charge) Free items i. Mobile app (for self-monitoring) ii. 1 unit Console Box Panel iii. 1 unit PoE Injector iv. 1 unit Panic Button v. 1 unit 3G Modem Router vi. 1 unit Dongle & SIM card (for 3G connectivity) vii. 1 unit USP backup battery viii. 1 unit Horn Speaker ix. Camera Outdoor Enclosure HyppTV Biz Package fee (monthly) minimum channel purchase of RM 90 /month Contents i. FREE Basic Channels (Basic Channels FTA) ii. Interactive Channels iii. The selected minimum entry channels

4 Fixed IP Add on 1 Fixed RM200 per month Add on 5 Fixed RM300 per month Infoblast 1 50,000 messages 12sen/message 50, ,000 messages 11sen/message >100,000 messages 10sen/message e-storage e-storage e-storage Business Broadband 1000Mb yearly e-browse e-browse Berita Harian (East Msia) monthly e-browse The News Straits Time (East Msia) monthly ebrowse The Star (East Msia) monthly ebrowse Utusan (East Msia) monthly ishield Plus ishield Plus 1 license ishield Plus 2 license ishield Plus 3 license ishield Plus 4 license ishield Plus 5 license Notes: i. Maximum license per customer is 5 ii. Price shown is exclusive of 6% GST. RM4/month RM48/year RM40/month RM40/month RM40/monthly RM20/month RM10/month RM12/month RM14/month RM16/month RM18/month Online Guard Online Guard 1 license Online Guard Plus 2 license Online Guard Plus 3 license Online Guard Plus 5 license Online Guard Plus 10 license Online Guard Plus 15 license Online Guard Plus 20 license RM2/month RM4/month RM5/month RM8/month RM17/month RM26/month RM35/month

5 Package name IDD 10 IDD 20 IDD 30 IDD 50 Monthly Subscription Fee RM10 RM20 RM30 RM50 Offering Free 1 st 100 minutes to 8 countries, beyond is charge at RM0.25 / minute Free 1 st 300 minutes to 8 countries, beyond is charge at RM0.21 / minute Free 1 st 500 minutes to 8 countries, beyond is charge at RM0.21 / minute Free 1 st 1,000 minutes to 8 countries, beyond is charge at RM0.16 / minute Offering IDD Countries Canada China Hong Kong Japan South Korea Singapore United Kingdom USA Canada China Hong Kong Japan South Korea Singapore United Kingdom USA Canada China Hong Kong Japan South Korea Singapore United Kingdom USA Canada China Hong Kong Japan South Korea Singapore United Kingdom USA Other countries Standard publish rates Standard publish rates Standard publish rates Standard publish rates 4. Who is eligible to subscribe to the packages? All business customers without any voice call plan, except IDD voice call plan. 5. What is the minimum subscription period for Office In A Box? The minimum subscription of Office in a Box is 24 months from the date of installation. 6. What happen to minimum period once customers migrate/upgrade to Office In A Box? The minimum subscription period will be renewed starting from migration / upgrading date. 7. What if customers terminate the service within minimum subscription period? Customer will be charged RM600 as Early Termination Charge (ETC). 8. What is zero entry promotion? During this promotion, customers do not have to pay for installation and activation fee worth RM When can I start enjoying Office In A Box and the Value Added Services? Upon registration, TM installer will come to your premise within 7 days and install the broadband Installation and activation of Value Added Services are listed below:

6 j) Online Guard Via customers preferred Value Added Services Notification Installation a) Simple Voice Plus Not applicable. Simple Voice Plus package will be activated once broadband is installed. b) Surepay Dongle will be delivered to 7-21 working days customer address (depending on application approval) c) Surepay POS By on-site appointment 7 21 working days d) Security & By on-site appointment 3-14 working days Surveillance e) HyppTV Biz By Call Centre-confirmation By Installer Call f) Infoblast Via customers preferred Not applicable. This is a webbased g) e-storage Via customers preferred Not applicable. This is a webbased h) e-browse Via customers preferred Not applicable. This is a webbased i) ishield Plus Via customers preferred Not applicable. This is a webbased Not applicable. This is a webbased 10. What is the equipment installer brings during Office in a Box installation? Installer will bring a box which consists of wireless modem and cordless phone. 11. What does my bill looks like? The 1st bill will include pro-rated subscription fee, current month subscription fee and advance 1 month subscription fee. Any additional voice usage will be charged under Penggunaan. For example, OIAB me 1Mbps package,rm120 will be charged under Caj Perkhidmatan Internet and RM78 will be charged under Talian Tetap. 12. If I have call plan on my broadband line and I would like to apply for Office in a Box, what will happen to my existing call plan? Existing call plan will be auto-terminated and replaced with Office in a Box call plan. 13. If I am an existing Streamyx or Business Broadband customer, can I change my existing services to Office in a Box package? Yes. If you are using Business Broadband and wants to upgrade to Office In A Box package, you can maintain your login ID and . However, if you currently subscribing to Fixed IP packages, you will be upgraded to Office In A Box package but and you will no longer maintain the fixed IP address/addresses and login name. 14. If I do not have TM Business line can I subscribe to Office in a Box?

7 You need a TM Business line to subscribe to Office in a Box. You can apply for TM Businessline and check if broadband service is available at your area at any TMPoint or TM Authorised Reseller. 15. How do I check for broadband service availability? You may check for broadband service availability at any TMpoint or TM Authorised Reseller. 16. What are the one-time charge when I subscribe to Office In A Box? i. For new Business line and new broadband a. Deposit for Business line : Business Type Value Sole Proprietorship RM200 Partnership (eg Enterprise) RM300 Private Limited (eg Sdn Bhd) RM400 Private Business (Berhad) RM 500 b. Internal wiring new ( RM50) or using existing (RM 30) direct pay to installer c. Business line Activation Charge (RM 50) charged in bill ii. Additional call charges if the customer use more than RM88 worth of call charges. 17. If I subscribe Office in a Box together with TM Business line, can I terminate my TM Businesline if Business Broadband service cannot be offered? Yes, but you will have to make full settlement for outstanding bills on call usage. 18. Can I terminate the Business Broadband and keep the Voice Plan and Value Added Services? No. If you terminate the Business Broadband, other services in Office in a Box will also be terminated including Voice Plan, Value Added Services and Add-ons. 19. What is the warranty period for the wireless ADSL modem? The modem comes with lifetime warranty from the date of installation. The warranty expires when you terminate Office in a Box. 20. What is the warranty period for cordless phone? Cordless phone comes with one year warranty from the date of installation. 21. What should I do if the cordless phone is faulty within the warranty period? You can replace cordless phone at the nearest TMpoint or Panasonic Service Center if it is still within One Year Warranty. 22. What is the warranty period for ATA set? ATA set comes with two years warranty from the date of installation.

8 23. What should I do if the ATA set is faulty during the warranty period? Customer can replace faulty ATA one to one at the nearest TMpoint if it is still within One Year Warranty. 24. If I m currently using Centrex would I eligible to subscribe Office in a Box? Yes. 25. Can I subscribe to Office in a Box without Voice Plan RM 78? No. You can t subscribe Office in a Box without Voice Plan RM 78.