Monterey County INFORMATION TECHNOLOGY MANAGER

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1 Monterey County 43G01 INFORMATION TECHNOLOGY MANAGER DEFINITION Under general direction, plans and directs the activities of operational programs within a division of the Information Technology Department, which has critical impact on County services and functions; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS This management level classification in the Information Technology Department manages professional, technical, and supervisory staff, and has overall program and asset management responsibility for an enterprise operational program including computer operations, network operations, radio systems support, telecommunications, special projects or system architecture. Incumbents manage the planning, acquisition, deployment, operation and support of technologies to which they are assigned, including: telephone systems and networks, data networks, radio and wireless systems, data center equipment and facilities, and general use computing hardware, software and services. Incumbents must possess specialized knowledge of the specific operational area to which they are assigned. Information Technology Manager is distinguished from the next higher class of Assistant Director of Information Technology in that the latter is responsible for overseeing a division consisting of a group of operational programs, policy implementation and inter-disciplinary coordination as opposed to management of a type of technology and its associated services. Information Technology Manager is distinguished from the Information Technology Business Manager in that the latter focuses on the delivery of technology infrastructure issues and the supply of information technology services from the Information Technology Department to support the business needs of an assigned client department group whereas the Information Technology Manager focuses on the management of a particular technology and the efficient operation and support of that technology s assets. Information Technology Business Manager is distinguished from the Department Information Systems Manager series in that the latter is directly employed by a department and is responsible for supporting department-specific automated information systems and technology projects. EXAMPLES OF DUTIES Nothing in this specification restricts management s right to assign or reassign duties and responsibilities to this position at any time. 1. Manages and develops ongoing improvements to the day-to-day and asset management operation of an Information Technology program; ensures business operations comply with standards and procedures; and develops and implements program goals, objectives, priorities, and procedures.

2 2. Manages delivery of services over technical assets including: service quality, reliability, and availability including the periodic replacement and refreshment of technical equipment and devices. 3. Interviews, selects, motivates, and evaluates staff; provides technical and professional skills training; and manages performance. 4. Analyzes, recommends, and writes procedures, standards and policies consistent with Information Technology departmental plans and County policies, practices, goals, regulations and established information technology architecture. Evaluates information system support best practices and ensures policies, standards, and procedures are followed by staff. 5. Develops, coordinates, and monitors the budget of the assigned enterprise operational program 6. Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; directs the design, development and implementation of new projects; establishes timelines to implement new or enhanced equipment, systems, programs or projects; monitors and reviews work in progress, providing technical assistance and guidance; manages and monitors progress of contractors and vendors; develop, manage, monitor and coordinate the appropriate request for proposal processes; and facilitates contract payments. 7. Manages the provision of technical support to users; determines and improves customer satisfaction levels; plans, coordinates, and advises on both external and internal consulting and support activities for division customers; and serves as a technical resource. 8. Coordinates with other Information Technology programs, divisions and County Departments for the delivery of excellent customer service. 9. Acts as the Information Technology representative to relevant external agencies and other public and private information technology groups. 10. Prepares and presents written and oral reports, proposals, and presentations. QUALIFICATIONS A combination of experience, education, and/or training which substantially demonstrates the following knowledges, skills and abilities: Knowledges and Skills: Thorough knowledge of: 1. Principles and practices of project management including needs assessment, project prioritization, cost-benefit analysis, system implementation, user acceptance testing, resource allocation, logistics, coordination, and contract monitoring. 2. Principles, practices, and methods of the complex functions specific to the program assignment. 3. Rules, regulations, state and federal information standards and guidelines, laws, ordinances, and policies pertaining to the specific program assignment 2

3 4. Industry trends, concepts and best practices for development, maintenance, and improvement within assigned area 5. Principles and practices of fiscal and asset management, including project estimating, cost accounting, and budget planning. Working knowledge of: 1. Principles and methods of management including work planning, analysis, and organization, selection, and evaluation of employees. 2. The principles and practices of quality improvement and/or quality management. 3. Principles and practices of writing and evaluating proposals, analyzing requests for proposals, contract preparation, negotiation, and administration. 4. Training techniques and methods. Some knowledge of: 1. The structure, purpose and mission of structure of County government. Skill and Ability to: 1. Plan, supervise, mentor, motivate, lead, and evaluate the activities of subordinate personnel; establish and hold staff accountable for goals and performance standards. 2. Communicate clearly and effectively, both orally and in writing; communicate technical information to persons not familiar with information technology 3. Provide excellent and courteous customer service by communicating project status, workloads, priorities, recognizing needs and recommending solutions 4. Establish and maintain effective working relationships 5. Analyze current trends, legislation, operating issues, technology, and complex administrative and technical problems; develop new approaches and solutions outside of existing theories and principles; evaluate alternatives; and formulate and implement effective solutions 6. Interpret and advise regarding the application of policies, procedures and standards to specific situations. Develop policy and establish the methods, procedures and standards to accomplish the mission of the Information Technology Department. Modify existing policies, strategies, and/or methods to meet unusual conditions within the context of management principles. 7. Develop and manage multiple projects, including techniques utilized in needs assessment, planning critical path timelines, resource allocation, logistics and coordination. 8. Exercise judgement, decisiveness, innovation, and creativity required in situations involving the direction, control, and planning of an entire program or multiple projects. 9. Read and understand professional and technical journals and literature. 10. Produce complex, easy to understand reports. 11. Prioritize competing requests for services, time, and resources. 3

4 12. Consistently apply the Monterey County values of respect, innovation, customer service and honesty. EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING The knowledges, skills and abilities listed above may be acquired through various types of experiences, education or training, typically: Completion of all coursework leading to a Bachelor s degree in Business Administration, Public Administration, Computer Science, Information Systems, Telecommunications, Electronics, Software Engineering, Communications Engineering, Electrical Engineering, Radio Technology, Data Processing Operations, or a closely related field And Five years of progressively responsible experience within the assigned program area, including one year of experience either supervising staff or leading large, complex information technology projects within the designated area and three years at the advanced journey level. REQUIRED CONDITIONS OF EMPLOYMENT As a condition of employment, the incumbent will be required to: 1. Successfully pass a modified background investigation 2. Possess and maintain a valid current California Class C driver s license, (or) the employee must be able to provide suitable transportation that is approved by the hiring authority 3. Be available to respond to off-hours situations, work occasional weekends, holidays, and during times of emergencies and disasters 4. Depending upon the assigned area of responsibility, occasionally work under adverse working and weather conditions (i.e. in and around electrical equipment, outdoors in inclement or hot weather, dust, wind), and on tower systems up to 200 feet high PHYSICAL AND SENSORY REQUIREMENTS The physical and sensory abilities required for this classification include: 1. May require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer systems equipment up to forty pounds. 2. Depending upon the division, may be required to work on systems up to 200 feet high (tower work) 3. Sight in order to read computer screens and standard computer printouts / may involve extensive VDT exposure; 4. Hearing, speech, sight, and physical dexterity sufficient to function in a typical office environment. 4

5 5. Coordinated, skillful movements of fingers, hands and arms to operate a computer keyboard; may require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting systems. 6. Strength and dexterity to crawl, kneel, crouch, or twist to reach/and or work with assigned systems. CLASS HISTORY CLASS DATA Class Code: 43G01 Bargaining Unit: X Established Date: May, 2001 EEO Category: P Revised Date: May, 2008 Work Group: 02 Former Title: N/A Worker s Comp. Code: 8810 FLSA: E MoCo OT: N Prepared By: Cynthia Berry, Associate HR Analyst 04/24/08 Approved by: /s/ Dianne Dinsmore County Administrative Office May 29, 2008 Date 5

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