Group Quality Manual. cgg.com

Transcription

1 Group Quality Manual cgg.com

2 GRP_QPM_MNL_01E Ver. Aug13, Published Sept 5, Group Quality Manual

3 Management Commitment A Foreword from Our CEO Our success depends on the satisfaction of our customers. We must all strive together to become the Geoscience partner of choice. It is critical to listen to our customers needs and respond with speed, ingenuity and flexibility. We must equally listen to their feedback and use this both to commend our staff and to ensure we have the improvement plans in place to better address their requirements in the future. Continually increasing our clients satisfaction is essential to the on-going success of our business. We must also focus on project management, ensuring that our processes are lean and effective, and that our costs are managed in line with our objectives. This includes the operational costs associated with non-quality. I strongly believe that a robust quality management system plays a significant role in helping us achieve our ambitions, as a fully integrated Geoscience company bringing value to our customers across all aspects of natural resource exploration and exploitation. Through our transverse Global Operational Excellence Function, we will share our Group quality strategy, strengthen transverse processes and coordinate the quality activity across the Group. Within each Division and Business Line, our Quality Management Systems must provide a platform for improving our clients experience with CGG and effectively address our risks. Business Line quality audit programs must be focused on identifying improvement opportunities and management reviews must use measurable performance metrics to ensure we are able to learn and continually improve from our actions. Delivering improvement requires commitment from us all. With each person doing their part and working together as a team along with a shared goal and ambition, we can achieve our vision. Jean-Georges Malcor cgg.com 3

4 Table of Contents Management Commitment, A Foreword from Our CEO 3 Scope and Management 5 Purpose Scope Control and Distribution of this Manual Core Business 6 Equipment Acquisition Geology, Geophysics and Reservoir Organization 10 Quality Management System & Quality 11 Mission, Vision and Values Quality Policy Key Business Processes 12 The CGG Quality System is built around two types of processes The Reference System Applies to Management Principles 14 The Quality Organization 16 External Certifications 17 Acquisition Division Equipment Division Geology, Geophysics & Reservoir Division 4 Group Quality Manual

5 Scope and Management Purpose The purpose of this Quality Manual is to present the CGG Group, its organization and quality management approach. Scope This manual is applicable to all Divisions and Business Lines of CGG: Equipment Acquisition Marine Land Airborne Control and Distribution of this Manual This manual is updated by the Group Quality Processes Manager each time there is a significant change to the Quality Management System. It may be freely distributed to clients, company personnel and all other interested parties. This manual is published on the Group Documentation Management System (G-DMS) to facilitate access by all employees. Readers are encouraged to report any suggestions for improvement or concerns. Geology Geophysics and Reservoir Subsurface Imaging Multi-Client & New Ventures Robertson Hampson-Russell Jason Data Management Services cgg.com 5

6 Core Business CGG is a fully integrated Geoscience company providing leading geological, geophysical and reservoir capabilities to its broad base of customers primarily from the global oil and gas industry. Through its three complementary business divisions of Equipment, Acquisition and Geology, Geophysics & Reservoir (GGR), CGG brings value across all aspects of natural resource exploration and exploitation. CGG employs 10,000 people around the world, all with a Passion for Geoscience and working together to deliver the best solutions to its customers. Equipment The Equipment Division working under the Sercel brand designs, manufactures and supports a full range of hightech integrated equipment for hydrocarbon exploration and production in land, transition zone, ocean-bottom cable, marine and downhole environments. Our engineers and technicians apply the skills they have acquired through long-standing R&D work and experience in the field to constantly push back the limits of seismic acquisition. Acquisition Marine Our Marine Business Line provides a full range of 3D and 2D marine seismic services, principally in the Gulf of Mexico, the North Sea and off the coasts of West Africa and Brazil, as well as in the Asia-Pacific region. Marine also have expertise in frontier areas and have been pioneering in the Arctic seas and the East coast of Africa. They undertake both contract and multi-client marine seismic surveys. The Business Line also conducts marine gravity and magnetic data acquisition and processing services to the oil and gas industry, services include global potential field methods interpretation. 6 Group Quality Manual

7 Land Land acquisition includes all seismic surveying techniques where the recording sensor is in direct contact with the ground. Our Land Business Line offers integrated services, including the acquisition and onsite processing of seismic data. We undertake land surveys on both a contract and multiclient basis. The Land Business Line is a significant seismic acquisition contractor worldwide, particularly in areas requiring specific technologies (such as the high-channel count crews in the Middle-East) and operational expertise (such as in the arctic). Land has developed partnerships with local industry-related companies in several countries, including Saudi Arabia, other Gulf Cooperation Council (GCC) countries, Indonesia and Colombia. CGG contributes international expertise, technical know-how, equipment and experienced personnel to these partnerships as needed, while local partners provide their logistical resources, equipment and knowledge of the environment and local market. Airborne Airborne provides a full range of airborne geophysical services using both fixed-wing and helicopter platforms on a global basis. The Airborne Business Line is the largest airborne geophysical service provider in the world, and the only service provider that offers a complete portfolio of airborne geophysical techniques in every major market area. Airborne maintains a fleet of specially modified aircraft with proprietary geophysical sensor systems for electromagnetic, gravity & gravity gradiometry, magnetic, and/or radiometric data collection for the mining, oil and gas, engineering, and environmental and geomapping markets. The Airborne services cover a complete workflow from geophysical instrument design and manufacture, aircraft integration, survey planning, acquisition, data processing, and interpretation of results. cgg.com 7

8 Core Business Geology, Geophysics and Reservoir Subsurface Imaging Subsurface Imaging processes seismic data acquired by our land and marine seismic acquisition crews as well as seismic data acquired by non-affiliated third parties. Wide-azimuth and high-density acquisition trends in marine and land seismic data have been a significant source of the growth in demand for our subsurface imaging services. In addition, Subsurface Imaging reprocesses previously processed data using new techniques to improve the quality of seismic images. Multi-Client & New Ventures Our Multi-Client and New Ventures Business Line is responsible for developing and managing the CGG multi-client library including prospect identification, acquisition and processing of new programs and sales and licensing. This Business Line is also in charge of developing and implementing new business models related to non-exclusive seismic data. Robertson Robertson delivers geological and geophysical data and services to the global oil and gas new ventures, exploration, appraisal, development and production industries. Robertson operates at all spatial scales, from the global to the microscopic, and at all stages of the value chain, with a focus on upstream activities. Robertson creates differentiation through a unique combination of tightly linked and mutually beneficial proprietary consultancy services and multi-client activities, the latter including an important component of subscription products. Geoscience and geospatial solutions derived from satellite remote sensing applications are also delivered to the oil and gas, renewable energy, water and environment, mining, water and environment, civil engineering, utilities, maritime, geohazards and risk market sectors. 8 Group Quality Manual

9 Hampson-Russell Hampson-Russell Software & Services creates and sells seismic reservoir characterization software products for geoscientists. Products focus on AVO, seismic inversion and rock property prediction from seismic attributes. A global services organization provides a variety of geophysical services, similar in nature, but broader in scope than the commercial software offering. Jason Jason provides Reservoir Characterization Software and Services. Jason designs, develops, and builds tightly integrated software applications that target the seismic to simulation (STS) products market. In addition, Jason provide project services using Jason technology and workflows to advance the growth and demand in this emerging and growing market. Data Management Services Data Management Services provide physical and digital storage of data for the Oil & Gas industry. In addition they also deliver services like data transcription, data conditioning, management of data and setting up data repositories for Companies and Governments. cgg.com 9

10 Organization CGG is organized into three Divisions (Equipment, Acquisition and Geology, Geophysics and Reservoir). Each Division contains several Business Lines, each of which is responsible for their entire core business at an international level. Within each Business Line, local business units manage operations at country level. In addition, globally transverse Functions and Group Departments are in place, reporting directly to the CEO or a Corporate Officer. Their role is to provide functional leadership and ensure consistency in practices between Divisions and Business Lines as well as providing a platform for global improvement. Executive and management committees define global strategy and direction, which is communicated through Group Policies and Annual Objectives. Each Business Line is responsible for cascading objectives and ensuring that adequate processes and plans are in place to deliver the expected results. 10 Group Quality Manual

11 Quality Management System & Quality Policy To achieve its objectives, the CGG Group has developed a Quality Management System based on: The Group Quality Policy and Annual Objectives The management of key business processes The definition of Group General Instructions and procedures managed and controlled through a Document Management System The Continuous Improvement Program Quality and Performance scorecards This approach is in line with the CGG Vision, Values and Ethics. Mission, Vision and Values Our Mission To create value by optimizing the discovery and the development of natural resources Our Vision To be the geoscience partner of choice Our Values Powered by people, around the world, we:... have a passion for innovation... operate safely and with integrity in order to deliver sustainable performance By operating safely and with integrity we are applying our expertise and ingenuity to better assist our clients at every step in their quest to develop the Earth s natural resources. Quality Policy CGG is a fully integrated Geoscience company providing leading geological, geophysical and reservoir capabilities to its broad base of customers primarily from the global oil and gas industry. We are fully committed to working with our clients and suppliers: To create value by optimizing the discovery and development of natural resources and To achieve our vision of being the geoscience partner of choice We commit to: Listen to our customers and exceed their expectations Continually improve our products and services leveraging our talents and technological developments To achieve these aims, CGG management systems have been implemented in our Business Lines which comply with international standards and industry regulations. Structured customer feedback, audits and management reviews are systematically used to ensure that our systems remain effective and capable of meeting management and customer expectations. We strive to continually improve the effectiveness of these management systems by setting measurable objectives, analysing feedback and acting on the results. cgg.com 11

12 Key Business Processes The CGG Quality System is built around two types of processes: Client-Facing Processes, co-ordinated with project and program milestones, and conducted to provide clients with the products and services that meet their requirements and expectations Management and Support Processes, including all the activities required for managing the company, its resources and processes, and conducted in support of the operational processes Group Processes Overview Management Leadership & Management Customers Request Products and Services Recelve Products & Services Sales Market products develop business Sell Products/Services Invoice Customers Receive Payment Manage Multi-client surveys Acquire data Create Subsurface images Characterise Reservoirs Geological Services Manufacture Equipment Operations Store Data Operational Processes Support Support Processes Communication Technology Human Resources Global Sourcing & Supply Chain Enterprice Risk Management HSE, SD-SR Legal Services Finance Internal Control Information Technology & Security Trade Compliance Quality & Performance Facilities Best Practies Policies: The overall intentions and direction of the organization as formally expressed by the CEO Objectives: Defined annual goals set for specific management systems (Quality, HSE, Financial Security). They are aligned to the policies and comprise measurable targets Manuals: Framework documents that provide descriptions of the individual systems and subsystems that exist within CGG (e.g. Group Quality Manual) General Instructions: These are documents, issued by a Function or Group Department to describe how policy is to be executed. They apply to all CGG Group entities and define expected actions, roles and responsibilities 12 Group Quality Manual

13 The Reference System Applies to: Group governance documentation Division/Business Line reference documentation The Quality System also comprises the high-level policies, objectives, manuals and instructions defined to ensure optimal management of core processes. The Document Management System is managed by the Quality and Performance team within the Global Operational Excellence Function and published on the company intranet. To ensure efficient management, document reference IDs are used to define document metadata and assist in control. Group Documentation Division/Business Line Documentation Standards and Regulations Guidelines & Technical Notes Reference Documents (Manual, Procedures) Records and Reports General Instructions Manuals Objectives Mission - Vision Values - Ethics Policies & Objectives 1 st Tier 2 nd Tier 3 rd Tier FIA HSE HUR PUG OPM HUR HSE FIA Processes Function/Department Finance Human Resources HSE Legal Sourcing Quality ISO, ICAO, OGP, IAGC, OSHA... External Documents cgg.com 13

14 Management Principles Plan Strong Management Commitment The Executive Committees of CGG define the strategic objectives for the Group. The management teams of the Division, Business Lines, Functions and Group Departments develop the strategies necessary to reach the desired goals, including development of action plans and metrics to assess achievement. For major improvement initiatives, a project sponsor or steering team is assigned to oversee the project, provide management support and visibly demonstrate commitment. For all projects, a leader (and support team) is assigned, responsible for deploying and implementing the plan. Plan P Act Product and Service Improvement is Key Continuous improvement is at the heart of the CGG Quality Management System. This includes all activity implemented or planned to improve the quality of our products and services and enhance our client experience. Our improvement loop is driven by customer feedback and the reporting of quality-related incidents and near misses. Improvement opportunities are also identified through reviews, internal audits and risk assessments. CGG strives to ensure that actions taken to improve our products and services are efficiently handled, effective, sustainable and communicated across the organization. Within Business Lines, Continuous Improvement Plans are developed and managed to drive improvements in our products and services. Act A 14 Group Quality Manual

15 D Do Do Quality is Everyone s Job A rigorous project management approach is followed to ensure projects are delivered on time, to budget and meet stakeholder expectations. Managers and project leaders, supported by members of the Quality and Performance department are responsible for deploying best practice in their teams. To assist them, project leaders may develop deployment plans that comprise communication, training and coaching. CGG also has a voluntary group of project management mentors to assist inexperienced or accidental project managers. Project leaders must also ensure that best practices implemented are captured and adequately documented in the Group or Business Lines Documentation System to facilitate sharing and wider deployment. C Check Check What Gets Measured, Gets Improved Various means are used to detect and measure the effective deployment of strategy and improvement plans. These include audits conducted by internal bodies, clients and third party certification bodies, client feedback, scorecards, internal surveys, etc. Based on the results of these metrics, subsequent analysis is undertaken and reviewed by Division management in regular quality reviews. These reviews are crucial to engaging management and defining whether new improvement projects are needed. cgg.com 15

16 The Quality Organization The Quality and Performance department is one of the pillars of the Global Operational Excellence Function. The primary objective is to conduct a relentless effort to deliver highquality services and products to our clients and to increase operational competitiveness. The Group VP, Quality and Performance, leads a team of specialists in improving a range of transverse processes affecting multiple divisions. These include: Leading process-improvement initiatives Developing and delivering quality training Maintaining and controlling the Documentation Management System. Managing the performance improvement system Contact Details Should you have questions or require more information on how quality is addressed within the CGG organization, please quality@cgg.com Quality Managers within Divisions and Business Lines report functionally to the Group VP, Quality and Performance, and are responsible for the proper implementation of the Quality Management System and continuous improvement within their respective scopes. These include: Leading quality teams to deliver high-quality services and products to our clients satisfaction. Defining and delivering annual quality objectives aligned to Group strategy Ensuring processes are in place for reporting and analysing nonconformities and client feedback. Leading activities to assist operations reduce costs arising from non-quality events Developing and deploying continuous improvement programs Conducting effective quality management reviews Developing and delivering annual quality audit programs 16 Group Quality Manual

17 External Certifications To demonstrate our ability to meet our clients requirements, we have obtained and maintain certification to ISO 9001:2008 for our Quality Management Systems in the following locations: Acquisition Division Marine Acquisition ISO 9001:2008 CGG Services SA Acquisition and On-board Processing of Marine Seismic Data operated from the following offices. CGG Singapore CGG Bergen, Norway CGG Houston, Texas, USA CGG Massy, France Equipment Division Equipment ISO 9001:2008 Sercel, St. Gaudens, France Sercel, Houston, USA Sercel, Alfreton, UK Sercel, Nantes, France Sercel, Les Ulis, France Sercel, Singapore Sercel Junfeng, Xushui, China Sercel Optoplan, Trondheim, Norway cgg.com 17

18 External Certifications Geology, Geophysics & Reservoir Division Data Management Services ISO 9001:2008 Data management archive services and consultancy including exclusive & non-exclusive products to the oil and gas industries. The design, development and support of web-based applications and associated data loading: archiving for oil and gas data including rocks, hard copy and magnetic media. Data Management Services, Conwy, UK Data Management Services, Calgary, Canada The provision of data management solutions for the oil and gas industry including archive storage and retrieval and digital conversion services. Data Management Services, Houston, Texas, USA - Schulenburg & Houston sites Services in the field of analog and digital data warehousing and conversion, information management and GIS data services for exploration, production and management of natural resources. Subsurface Imaging / Hampson-Russell ISO 9001:2008 Seismic data processing services CGG Services UK Imaging Center, Crawley, UK Aberdeen Imaging Center, Aberdeen, UK BP Dedicated Imaging Center, UK Massy Imaging Center, Massy, France Pau Imaging Center, Pau, France Shell Dedicated Imaging Center, Assen, Netherlands Muscat Dedicated Imaging Center, PDO, Oman EAME Compute Hub, Redhill, UK Oslo Imaging Center, Oslo, Norway Statoil In-House Imaging Center, Stavanger, Norway Villahermosa Imaging Center, Villahermosa, Mexico Swanley Imaging Center, Swanley, UK Data Management Services, Leidschendam, Netherlands 18 Group Quality Manual

19 Robertson ISO 9001:2008 Geoscience: The provision of geoscience services and consultancy including exclusive and nonexclusive products to the upstream oil and gas industries. Laboratory services for: Petroleum preparation and analysis for geological sciences. Robertson, Llandudno, UK Robertson, Wallingford, UK The collection, preparation & analysis ofgeological samples and the provision of geoscience services and consultancy including the sale of exclusive & non-exclusive products to the upstream oil and gas industries Robertson, Houston, Texas, USA Information supplier and developer in the field of earth observation, remote sensing and digital cartography. NPA Satellite Mapping, Edenbridge, UK Petroleum geochemistry, surface geochemical surveys and environmental analytical services. Geolab, Trondheim, Norway cgg.com 19

20 Worldwide Headquarters Paris, France Tour Maine-Montparnasse 33, Avenue du Maine B.P Paris Cedex 15 FRANCE Tel: Fax: Local Contacts Houston, USA Town Park Drive Houston, TX USA Tel: Fax: Massy, France 27, avenue Carnot Massy Cedex FRANCE Tel: Fax: B-CC-413-V1 cgg.com