Speakers Confirmed so far:

Transcription

1 UNIQUE TELECOMS MEETING SEPTEMBER, SIMULTANEOUS SESSIONS 30 SEPTEMBER, 2015 EXCLUSIVE WORKSHOP ONLY FOR OPERATOR ROYAL TULIP - RIO DE JANEIRO - BRAZIL Av. Aquarela do Brasil, 75 - Rio de Janeiro/RJ - Brazil

2 Speakers Confirmed so far: Igor Sanabria, Revenue Assurance & Procurement Manager, DIGICEL PANAMA Arturo Greco, Convergent Billing Manager, TELECOM PERSONAL PARAGUAY Carlos Baigorri, Superintendente de Competição, ANATEL Javier Postigo Lopez, Gerente de Detección de Fraude, Tgestiona PERU- TELEFONICA Sergio Inchausti, Coordinador Customer s Analytics, CABLEVISIÓN ARGENTINA Arthur Skinner Neto, Gerente Geral de Telecomunicações, COMITÊ ORGANIZADOR DOS JOGOS OLÍMPICOS E PARALÍMPICOS RIO 2016 Christiams Valle Gomez, Jefe de Prevención de Riesgo Operacional, TELEFONICA PERU Leonel Alejandro Aquino Rodas, Gerente de Aseguramiento de Ingresos y Riesgos, TELEFÓNICA MÓVILES DE GUATEMALA Cicero Olivieri, Network Implementation Director, TIM BRASIL Jorge Koreeda, Consultor Executivo de Tecnologia, OI Isaias Alegria Garcia, Engineering and Operations Manager, MARCATEL MEXICO Tony Poulos, Consulting, WeDo Technologies Gadi Solotorevsky, CTO, cvidya and Ambassador and Chair of the Revenue Assurance team, TM FORUM Luciano Goulart Paz, Customer Experience Director, OI Floriano Paulino da Costa Neto, Superintendente de Garantia de Receita, CLARO Ana Paula Rodrigues Marques de Oliveira, Diretora de Relacionamento com Cliente, ALGAR TELECOM Robert Skrok, Solution Architect & Consultant, COMARCH Ricardo Telles Kalume, Gerente Regional de Operações SP, EMBRATEL José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM Marcelo Martignago Bailão, Gerente Sênior de Relacionamento com o Mercado e Operações de Faturamento, CLARO Carlos Otávio Teixeira Crippa, Gerente de Serviços Financeiros, OI Fernando Rikichi Otani, Diretor de Vendas e Operações, SKY Márcio Barone, Financial Manager, SKY Diego Belotti Arzuaga, Coordinador de Servicios, ANTEL URUGUAY Daniel Varesio, IT Project Director, GVT Jeremy Vinant, CEO, FraudBuster Raul Azevedo, Director of Product Development, WeDo Technologies Guy Van der Meeren, Principal Consultant Telecommunications, SIGOS Paul Lia, Business Development Director Revenue Assurance, SIGOS John Gillespie, EVP of Global Sales and Business Development, CVIDYA Nelson Wang, VP CBE CALA, AMDOCS Jesper Rhode, CMO LATAM, ERICSSON Ariel Pacilio, Engagement Manager OSS/BSS, ERICSSON Simone Soares de Lima, Customer Lifecycle Management, OLX Juliane Caron Porto, RA Manager, NEXTEL Albervan Luz, Ger. Sr. Sistema Pré-Pago e Engenharia, CLARO Lila Ganzer, Assessora da Superintendência de Relações com Consumidores, ANATEL Marcelo Giuggioloni, Strategic Programs Director SYNIVERSE Katia Pereira, Risk Coordinator TELEFONICA VIVO André Martins, Director, Marketing & Commercial, ON TELECOM Carolina Bouzo, Senior Global Loyalty Manager, TELEFONICA (awaiting final confirmation)

3 2015 SPONSORS: Platinum Sponsor: Gold Sponsors: Silver Sponsor: Bronze Sponsors: Associate Sponsors: Sponsors:

4 Day 1: Monday, 28th September, :00 Reception and Welcome Coffee sponsored by 09:00 Official Conference Openning 09:00 Official Conference Openning 09:00 Official Conference Openning BSS & OSS SESSION Session focused on Operations Support Systems and Business Support Systems. Working with OSS and BSS always mean to adapt, change, adjust, improve and upgrade. It means knowing exactly what is going on from end to end, including all network elements. All fixed and mobile parts that make up the connected society. The network must be planned to function in the best possible way. Ari Lopes, Principal Analyst, OVUM 09:10 Opening Panel: How to Meet the Growing Demands of End Users for More Personalized and Innovative Services and Faster Response Times The increasing complexity and scale of telecommunications networks and the also increasing local services demand a lot of those who design, operate and maintain them. OSS simplifies and CUSTOMER EXPERIENCE MANAGEMENT, BIG DATA & ANALYTICS SESSION Session focused on successful initiatives in Customer Experience in Brazil and Latin America. It will also be discussed how to monetize the customer experience through Big Data & Analytics. José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM 09:00 Customer Experience Management and Data Analytics Best Practices This presentation will cover an Introduction to how TM Forum s members are advancing CEM and data analytics concepts and best practices by collaborating with companies from across the digital ecosystem. REVENUE MANAGEMENT & FRAUD PREVENTION SESSION Session focused for those responsible for ensuring revenue in the operator and responsible for fraud prevention. It will be addressed new market trends in Latin America, loss control, recent studies and practices to prevent fraud, big data, etc. We will have the participation of speakers from throughout Latin America, including presentation of TM Forum insights. Tony Poulos, Consulting, WeDo Technologies 09:10 Loss Control in Data Services - Cases related to revenue evasion - Internal controls and revenue cycle market Leonel Alejandro Aquino Rodas, Gerente de

5 automates common operational processes, bringing benefits for CAPEX and OPEX, increased customer satisfaction and faster implementation. Learn more about the projects and successful case studies. Fernando Rikichi Otani, Diretor de Vendas e Operações de Banda Larga, SKY Ricardo Telles Kalume, Gerente Regional de Operações SP, EMBRATEL Cicero Olivieri, Network Implementation Director, TIM BRASIL 10:00 BSS in Front of Challenges of M2M and IoT World Robert Skrok, Solution Architect & Consultant, COMARCH 10:40 Coffee Break & Exhibition Visit 11:20 Digital Telco Transformation Jesper Rhode, CMO LATAM, ERICSSON 12:00 Topic to be Confirmed HUAWEI 12:50 Networking Lunch Sponsored by 14:10 Transforming Antel s BSS Systems Through a Real Time System - Converging business through MDM - Developing a BI and Big data platform to better understand the clients - What comes next: adding more selfcare services and - Get introduced to some of the best practices produced by TM Forum members, including maturity models, CEM lifecycle model, a suite of over 550 metrics mapped to every stage of the lifecycle model, an omnichannel guidebook, an ROI calculator, innovations in 360 degree view of the customer, data analytics reference model, 59+ data analytics use cases and much more - Hot off the presses hear key findings from just released CEM research we have done with our members as well as recent data analytics research findings - Gain insight into the future vision of CEM and data analytics according to TM Forum members, in particular the impact on the customer with the Internet of Things, Digital Health, Smart Cities and Data Monetization José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM 10:00 Topic to be Confirmed HUAWEI 10:40 Coffee Break & Exhibition Visit 11:20 How to Monetize the Customer Experience Through Big Data & Analytics - Using Big Data to work optimize VIP customers? Reserved to ICARO / Nextel s Case Study 12:10 Managing Customer Experience and Improving Customer Retention Aseguramiento de Ingresos y Riesgos, TELEFÓNICA MÓVILES DE GUATEMALA 10:00 TM Forum RA Industry Update - TM Forum RA 2015 survey results - Overview the new RA Maturity Model (RAMM 2) and its impact on RA operations - The new concept of "RA Inside" best practices for the whole organization to support RA Gadi Solotorevsky, CTO, cvidya and Ambassador and Chair of the Revenue Assurance team, TM FORUM 10:40 Coffee Break & Exhibition Visit 11:20 Digital Biometrics (Peru Implementation) - Main threats on telecommunications services - Use of biometrics to combat the informal market Christiams Valle Gomez, Jefe de Prevención de Riesgo Operacional, TELEFONICA PERU 12:00 How Fraudsters Avoid Being Detected Jeremy Vinant, CEO, FraudBuster 12:40 Networking Lunch Sponsored by 14:10 IoT The Opportunity, the Revenue Risks, and the Role of RA and FM Gadi Solotorevsky, CTO, cvidya and Ambassador and Chair of the Revenue Assurance team, TM FORUM

6 preparing for IoT/ M2M, VoLTE/ VoWifi Diego Belotti Arzuaga, Coordinador de Servicios, ANTEL URUGUAY 15:00 Topic To be Confirmed Nelson Wang, VP CBE CALA, AMDOCS 15:40 Coffee Break & Exhibition Visit 16:40 Real Time Charging s Cases of Success 17:20 ANATEL's Vision on the Impact of the Revenue Reducers on the Telecom Business - Reduced revenue due to the replacement of traditional services by OTT applications (WhatssApp, Netflix, etc.) - Reviewing the traditional telcos regulation - In general the regulation does not keep pace of technological innovation - how should the government appropriate the benefits of new technologies, overcoming the tensions today? Carlos Baigorri, Superintendent of Competition, ANATEL 18:00 Ending of Conference Day 1 with Cocktail Sponsored by Simone Soares de Lima, Customer Lifecycle Management, OLX 12:50 Networking Lunch Sponsored by 14:10 Expectations and Requirements Relation CEM Tools Jorge Koreeda, Consultor Executivo de Tecnologia, OI 15:00 Topic to be Confirmed André Martins, Director, Marketing & Commercial, ON TELECOM 15:40 Coffee Break & Exhibition Visit 16:40 From Feedback to data and from data to the clients Sergio Inchausti, Coordinador Customer s Analytics, CABLEVISIÓN ARGENTINA 17:20 Big Data for the Olympic and Paralympic Games Arthur Skinner Neto, Gerente Geral de Telecomunicações, Comitê Organizador dos Jogos Olímpicos e Paralímpicos Rio :20 Ending of Conference Day 1 with Cocktail Sponsored by Raul Azevedo, Director of Product Development, WeDo Technologies 15:20 The Great Unknown How can operators leverage big data to prevent future revenue losses in the a data based world - The existing and future fraud challenges - Using DPI (Deep Packet Inspection) to identify fraud - Sponsored data - The importance of streaming data - C²P Coverage, Cost, Performance - Building the right architecture John Gillespie, EVP of Global Sales and Business Development, CVIDYA 15:55 Coffee Break & Exhibition Visit 16:40 Revenue Cycle - Controls and Opportunities Carlos Otávio Teixeira Crippa, Gerente de Serviços Financeiros, OI 17:20 Can a Dynamic Revenue Assurance Coverage Strategy Create More Value? - Revenue assurance coverage in relation to revenue assurance maturity - Revenue assurance around the world - Which percentage of company revenue is effectively covered by RA controls, and how to best allocate the RA resources in order to get the most return in terms of reducing risks and preventing revenue leakages?

7 Juliane Caron Porto, RA Manager, NEXTEL 18:00 Ending of Conference Day 1 with Cocktail Sponsored by Day 2: Tuesday, 29th September, 2015 BSS & OSS SESSION Session focused on Operations Support Systems and Business Support Systems. Working with OSS and BSS always mean to adapt, change, adjust, improve and upgrade. It means knowing exactly what is going on from end to end, including all network elements. All fixed and mobile parts that make up the connected society. The network must be planned to function in the best possible way. 09:05 Chairman s Opening Remarks Isaias Alegria Garcia, Engineering and Operations Manager, MARCATEL MEXICO 09:00 Ensuring the Delivery of Invoices in Suitable Time and Cost Marcelo Martignago Bailão, Gerente Sênior de Relacionamento com o Mercado e Operações de CUSTOMER EXPERIENCE MANAGEMENT, BIG DATA & ANALYTICS SESSION Session focused on successful initiatives in Customer Experience in Brazil and Latin America. It will also be discussed how to monetize the customer experience through Big Data & Analytics. 08:30 Welcome Coffee Sponsored by José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM 09:00 CEM s Impact on Operator s Operational Indicators - CEM s applications on telecoms industry - CEM as a competitive differentiator for operators REVENUE MANAGEMENT & FRAUD PREVENTION SESSION Session focused for those responsible for ensuring revenue in the operator and responsible for fraud prevention. It will be addressed new market trends in Latin America, loss control, recent studies and practices to prevent fraud, big data, etc. We will have the participation of speakers from throughout Latin America, including presentation of TM Forum insights. Tony Poulos, Consulting, WeDo Technologies 09:00 New Revenue Assurance Functions Challenges Facing the Value Added Services and Broadband Floriano Paulino da Costa Neto,

8 Faturamento, CLARO 09:40 Visão de BSS/OSS como Alavanca de Inovação e Novos Negócios Albervan Luz, Ger. Sr. Sistema Pré-Pago e Engenharia, CLARO 10:20 Coffee Break & Exhibition Visit 11:00 Replacement Technology Project of the BSS / OSS Systems - Telecom Personal Paraguay' s Case Study Arturo Greco, Gerente Billing Convergente, Telecom Personal Paraguay 11:40 Preparing Your Network for SON Platforms - Benefits for LTE launches using SON platforms 12:20 Networking Lunch sponsored by 14:10 NFV and OSS: Implementation and Operating Cost Reduction Isaias Alegria Garcia, Engineering and Operations Manager, MARCATEL MEXICO 14:50 Efficient Operations, including reduction of OPEX and Increased Productivity - Case study on marketing and client retention and acquisition Ari Lopes, Principal Analyst, OVUM 09:40 How Big Data Can Help to Identify Customer Needs - Anticipating what your customers don t know! - How to build innovative opportunities and foresee future customer patterns - How can you leverage CRM analytics and predictive analytics for sales proposals, promotions offerings and campaign management strategies? - Taking steps to advance the level of maturity of your organization s content creation, delivery, and measurement activities 10:20 Coffee Break & Exhibition Visit 11:00 Topic to be Confirmed Lila Ganzer, Assessora da Superintendência de Relações com Consumidores, ANATEL 11:40 Monetizing Customer Experience Through Big Data & Analytics Ariel Pacilio, Engagement Manager OSS/BSS, ERICSSON 12:20 Networking Lunch sponsored by 14:10 Improving Customer Care Process Through Quality of Experience Analytics Superintendente de Garantia de Receita, CLARO 09:40 Topic to be Confirmed Marcelo Giuggioloni, Strategic Programs Director - SYNIVERSE 10:20 Coffee Break & Exhibition Visit 11:00 Understating the Bypass and New Modalities Javier Postigo Lopez, Gerente de Detección de Fraude, Tgestiona PERU - TELEFONICA 11:40 Innovations in Fraud & Revenue Assurance Guy Van der Meeren, Principal Consultant Telecommunications, SIGOS (confirmado) Paul Lia, Business Development Director Revenue Assurance, SIGOS (confirmado) 12:20 Fraud Through Revenue Loss TELEFONICA S Case Study Katia Pereira, Risk Coordinator TELEFONICA VIVO 12:40 Networking Lunch sponsored by 14:10 Fraud Prevention Sales for Telecom Products Igor Sanabria, Revenue Assurance & Procurement Manager, DIGICEL PANAMA

9 Ana Paula Rodrigues Marques de Oliveira, Diretora de Relacionamento com Cliente, ALGAR TELECOM 14:50 Guaranteeing Simplicity and Operational Eficiency Márcio Barone, Financial Manager, SKY 14:50 Discussing Customer Experience Strategy - How to ensure your customer expectations are being met - Is the customer-centric organisation - Discussing VoC (voice of customers & value of customers) - Outlining how different customer expectations means different need Luciano Paz, Customer Experience Director, OI 15:30 Coffee Break & Exhibition Visit 16:20 Customer Experience Management Effectiveness is Broader than the CRM Ensure operators to implement tools and processes to extract, expose and analyze real time data throughout any customer implementation, so that the customer experience continually improves all the way through the customer lifecycle. This way, it brings the opportunity to not only improve customer intimacy, but also enhance brand, loyalty and advocacy, create innovation, and drive opportunities across industries Daniel Varesio, IT Project Director, GVT 17:00 Sizing up your Data Situation to Transform Your Customer Experience Strategy - Leveraging big data to create a single source of truth and making customer intelligence accessible throughout the enterprise - Transparently handling privacy concerns regarding customer data - Using conventional data in unconventional ways 17:30 Closing of the Event