Fraud Associate Course Description

Transcription

1 Fraud Associate Course Description Revenue Intelligence elearning cvidya Education Center addresses a market demand for high quality Revenue Assurance (RA) and Fraud Management (FM) training in an elearning format. Fraud Management professionals often lack the time and budget to attend classroom based training that can involve a long period of absence from the office as well as travel and hotel costs. cvidya Education Center provides the highest quality Revenue Intelligence training and certification with all the benefits of elearning, in your own available work time and at your own pace, with minimal disruption to your daily work and with no travel expenses involved. cvidya Education Center elearning courses are pre recorded video sessions. Delivered by an experienced team of industry leaders in both English and Spanish, they provide both theoretical knowledge and practical experience. Our rich, multi tiered curriculum is in full compliance with industry standards and best practices, and provides prestigious graduation certification upon students meeting the courses standards and passing an examination. The rich set of courseware is up to date and is based upon tens of man years of consultancy and project experience at Tier 1 and Tier 2 operators. It is important to note that these courses are not linked to cvidya s own Revenue Intelligence software products these courses are equally applicable whether or not any or all of cvidya s products are in use. Benefits of elearning with cvidya Top industry expert instructors Practical knowledge and exercises Learn at your own pace and availability The instructor is videotaped and accompanied with explanatory slides Advanced, fully interactive and easy to use elearning system Course materials are always available You never miss a class Quizzes and exams ensure progress Option to contact the instructor English or Spanish courses available Official certification upon successful completion

2 Target Audience Newcomers to the field of fraud management Fraud Management professionals with 1 3 years of field experience but no formal fraud management education Newcomers that lack an organized structured background in telecoms and telecoms fraud Course Highlights Basic level Fraud Management Introduction to telephony, including network types, technologies and services, OSSs/BSSs, common processes, business value chain Introduction to telecoms fraud, including history, controls and risks, fraud management lifecycle and standardization Introduction to Investigation processes and workflows Fraud Management organization, including team structure, roles, tools, and organizational challenges Certification exam Course Details 28 academic hours of elearning recorded video lectures and presentations Delivered by experienced industry experts with in depth knowledge of best practices based on more than 10 years of expertise in the field and involvement in over 100 projects Graduation certificate (subject to passing exam) Detailed Agenda Introduction to Fraud Management Module 1 What is Fraud? Effects of Fraud on Telecom Operators The Fraud Department Introduction to Telephony Module 2 Evolution of Telephony Numbering Plan & Routing Telephony Signaling

3 Module 3 Evolution of Mobile Intelligent Networks VoIP Telephony Module 4 Charging Data Records Usage Records Collection Service Provisioning Fraud Management Methods Module 5 Fraud Management Fundamentals Fraud Management System (FMS) basics Statistical analysis & data mining Fraud Types Module 6 Introduction to Fraud Types and Call Theft Fraud Roaming Fraud Interconnect and Bypass Fraud Module 7 Premium Rate Services (PRS) & Prepaid Fraud Prepaid Fraud VOIP and NGN Fraud Content Fraud Module 8 Internal Fraud Subscription and Dealer Fraud Mobile Money Fraud Organization of Fraud management Module 9 Management Team Activities of the fraud team Interactions between FMS and RA Examination Module 10 Theoretical questions (multiple choice) For more details and/or to register, please contact: we offer/services/education center Or education.center@cvidya.com

4 Education Center Lecturers and Team Dr. Gadi Solotorevsky CTO Dr. Gadi Solotorevsky is a specialist in the field of revenue assurance, with years of experience developing and deploying these solutions. He is a member of the TM Forum s Advisory Council, Chair of its RA Team, and one of the authors of TR131 and GB941. Dr. Solotorevsky holds a B.Sc., from the Hebrew University, and an M.Sc. and Ph.D. in Computer Science from Ben Gurion University. He wrote several scientific papers on Distributed Artificial Intelligence and Resource Allocation. Tal Eisner, Former Senior Director Product Strategy A specialist in the field of Fraud Management with over a decade of experience. Tal has worked in Partner Communication (Orange Israel) as the Head of Fraud Prevention department and prior to that served has Director of Fraud Consultancy Practice in ECtel Ltd. Before that Tal was Fraud Prevention Team leader at Cellcom Israel. Tal is a member at CFCA (Communications Fraud Control Association), GSMA s Fraud Forum, TMF s Fraud Group, ETNO (Telecommunications Network Operators Association) and FIINA (The Forum for the International Irregular Network Access). Hezi Z elevski VP Corporate Development With over 15 years of experience in billing, budget & control and revenue assurance, Mr. Hezi Z elevski is a specialist in the field of revenue assurance marketing and business development. Mr. Z elevski is one of the world s first pioneers in recognizing the need for an automated E2E RA methodology. Currently, he is the VP for Corporate Development at cvidya. Prior to this he was AVP for Marketing and Business Development at ECtel Ltd., and before that he was Revenue Manager and Head of the Revenue Assurance Cross Functional Team at Cellcom.

5 Jason Lane Sellers Fraud Solutions Expert Jason Lane Sellers is a highly experienced fraud and revenue assurance professional who has been working in the telecommunications industry for many years and is currently the vicechair of Fraud Intelligence subgroup of the GSMA Fraud Forum Jason has worked in the operator, vendor and consultancy arena as a fraud and revenue assurance expert (in companies such as T Mobile, Vodafone, H3G) and has therefore been able to gain a unique insight in to the industry and develop vast experience on effective best practice, strategy and direction. Jason has a track record of success in delivering high performing operational teams, implementing fraud detection solutions and for establishing brand new strategic initiatives for fraud prevention within operators. Javier Faigon PSO Project Manager Mr. Javier Faigon is a Project Manager at cvidya. He has over 19 years experience in the hi tech industry and more than 15 in telecommunications, in the areas of field engineering, technical support, training and project management. Prior to cvidya, Mr. Faigon served as Project Manager at Verint Systems Ltd., where he led many successful implementations at large telcos such as Telefónica de España, Portugal Telecom and Belgacom. Mr. Faigon holds an MBA from Tel Aviv University and a B.Sc in Electronics Engineering from the Technion, Israel Institute of Technology.