Software Defined Data Center #EMCForum København
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1 Software Defined Data Center #EMCForum København Mads Sørensen Manager, Cloud Platforms TDC Hosting mobil [email protected]
2 Agenda Intro Why the Software Defined Data Center? The automation & mindset challenge Storage as a Service (tiering) Cloud integrator (Hybrid Clouds) Questions
3 TDC Erhvervs tre stærke brands Operatøren Kommunikationsløsninger: Fastnet- og mobiltelefoni Internet Integrerede kommunikationsløsninger (unified communication) Hosting-specialisten IT-outsourcing og hosting: Managed hosting Cloud hosting Konsulent-services Software as a Service (SaaS) Integratoren Kundetilpassede kommunikationsløsninger: Netværk og sikkerhed Datacenter Integrerede kommunikationsløsninger (unified communication) 3
4 Sammen dækker vi virksomhedernes værdikæde og behov for IT- og teleløsninger Traditionelle teleydelser Traditionelle IT ydelser Connectivity Communication IT services Applications WAN LAN Voice UCC Omstilling Call center Datacenter Desktop Applications Eksempler - services IP MPLS, Ethernet VPN Kobber, Fiber, Radiokæde HW/SW maintenance LAN/WLAN PSTN/ISDN Mobile Voice MBB SIP Trunk IP-Telephony IM/Presence Application Sharing Video Kaldshistorik Presence Køhåndtering Infrastructure mgn. IVR, CTI Data center management Managed hosting and storage Infrastructure application management Application on demand Customized IT solutions 4
5 Why The Software Defined Data Center? Why? Seen from the customer's perspective TDC perspective Reduction in TCO Flexible infrastructure High agility Industry-specific reasons Consumerization of IT Mobil devices Flexible pricemodel Self-Service Request from customers Optimize processes Workflow based deployments Competition Proactive Self-Service (ServiceDesk) Increase standardization 5
6 TDC - Cloud Datacenter 6
7 Break the SILOs Windows Linux Databases Mission Critical HPC Big Data 7
8 Software-Defined Data Center (SDDC) Windows Linux Databases Mission Critical HPC Big Data Compute MGMT Storage/Availability Network/Security Abstract Pool Automate 8
9 Workflow Before Salg Teknik Workshop Er alt afklaret? Nej Afklaring Technician A Ja Deployment Hardware Er det kommet? Ja Nej Vent Technician B Installation af hardware Kabling Opdatere firmware IP/subnet allokering Technician B Technician D 3. Party backup Konfiguration af firewall Installation af Applikationer Installation af OS fra basic MDT Konfiguration af hypervisor Installation af hypervisor Netværk konfiguration Bestil og konfigurere backup Konfigurere overvågning Technician D Technician C Test forbindelse til serverne Overdragelse til test Er der tilretninger? Ja Lav tilretninger Nej Informere support Overdragelse til produktion Slut 5 x handovers (tickets) 9
10 Workflow Today Salg Teknik Workshop Er alt afklaret? Ja Deployment Nej Afklaring vcloud workflow No handovers No tickets Technician A Konfigurere overvågning Bestil og Konfigurere backup 3. Party backup Test forbindelse til serverne Lav tilretninger Ja Overdragelse til test Er der tilretninger? Nej Informere support Overdragelse til produktion Slut 10
11 Transition from Enterprise IT to Cloud 11
12 Escalations/Fire/Tickets Most Technicians Have The Wrong Mindset Today Efficiency is doing things right; effectiveness is doing the right things. Peter Drucker...We should move to here Infrastructure development / Automation / Proactive 12
13 Tiered SLAs move our focus from technology to service 13
14 Storage Overcommitment Strategy & tiering 0% OC Price & performance Level: Flash Uptime: 99.99% SLA: Premium $$$$ $$$ $$ Level: High Uptime: 99.9% SLA: Enterprise Level: Archive Uptime: 98% SLA: B $ Level: Basic Uptime: 98.9% SLA: Standard 400% This is just an example! SLA level (RPO/RTO) 14
15 Understand the technology 15
16 Cloud integrator (Hybrid Clouds) Secure Hybrid Cloud Customers Local Data Center TDC Hosting Cloud Public Data Clouds Center Private Cloud TDC Connectivity Public Cloud Gartner: Nearly Half of Large Enterprises Will Have Hybrid Cloud Deployments by the End of
17 Tomorrow! Today.? Cloud Integrator Customer Private Cloud Customer TDC Infrastructur 17
18 Questions 18
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