IBM SAP Managed Cloud Services. Harald Bolbach Associate Partner for SAP IBM Integrated Technology Services D/A/CH

Transcription

1 IBM SAP Managed Cloud Services Harald Bolbach Associate Partner for SAP IBM Integrated Technology Services D/A/CH

2 Agenda Changes in today s IT Landscape lead to different challenges Common terminology for the Cloud What are the drivers behind Cloud Computing? Cloud Characteristics and Service Models provided by IBM Defining the terms public, private and hybrid Cloud and the various Options IBM s Cloud Solutions Softlayer Cloud Managed Infrastructure Services Cloud Managed SAP Services Private Cloud Scenario with IBM s Solutions and SAP LVM Considerations and the Path to your Cloud Solution 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 2

3 Changes in today s IT Landscape

4 The emergence of social, mobile, analytics and cloud are fundamentally changing how we live, work and interact. Pervasive connectivity Social Big data 77% of chief information officers plan to allow staff to use personal mobile devices to access company data and applications 1 82% of 493 enterprises surveyed have migrated or plan to migrate customer relationship management (CRM) workloads to the cloud 2 Mobile Cloud Analytics Over 30% 45% of organizations of IT resources expect the majority of their IT capability will be delivered through public cloud services within five years 3 are expected to be accessed through some form of cloud public, private or hybrid within three years 4 1 McKinsey and Company, A CIO Perspective, by Janaki Akella, Brad Brown, Greg Gilbert and Lawrence Wong; September 2012; 2 The Everest Group, Cloud Connect Enterprise Adoption Survey, 2013; 3 IDC Cloud Maturity Model, IDC #239772, March 2013; 4 Ibid 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 4

5 New technology is playing a critical role in achieving organizational objectives Technology factors People skills Market factors Macro-economic factors Regulatory concerns Globalization For the first time, CEOs identify technology as the most important external force impacting their organizations. Source: 2012 IBM Chief Executive Officer (CEO) Study 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 5

6 Regardless of your role, cloud computing is opening the door to business transformation. Corporate applications managers Speed the delivery of new products and services Access new services that can improve business processes Managed service providers Open new revenue streams and offer differentiated highervalue services Reduce support costs Chief information officers Transform responsiveness of the IT infrastructure and development Better manage compliance Chief marketing officers Strategically reinvent customer relationships Share expertise among customers, employees and partners. Data center managers Serve up resources so staff can focus on higher-value projects Manage data center on flat or decreasing budgets 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 6

7 Whether you are a new or long-time user of SAP applications, you face challenges in today s competitive market. Long-time users need to do more with less. Demands from line-of-business executives are creating unmanageable growth. High total cost of ownership and complexity involved in managing traditional SAP environments Proliferation of SAP systems, resulting in landscape complexity and associated service quality issues Slow-down of new innovative SAP projects due to inflexibility of infrastructure and SAP operation resource constraints Long SAP service delivery times for recurring SAP refreshes or SAP system copy tasks New users need a faster way to get up and running with their new SAP licenses. Gap in SAP-skilled staff Lengthy time to acquire equipment and install software Mergers and acquisitions can take 18 to 24 months. Long time frames to merge SAP environments and data and to eliminate customization Difficult to meet regulatory requirement deadlines to complete the merger 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 7

8 Cloud Classification and IBM s Solutions

9 Common cloud terminology Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. This cloud model is composed of five essential characteristics, three service models, and four deployment models. Source: NIST Definition of Cloud Computing Consumer View: A new form of requirements and usage of IT services over the Internet where the underlying technology is invisible to the user. Provider View: A highly automated form of IT services delivery characterized by (almost) unlimited scalability and ad-hoc provisioning SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 9

10 The solution: Cloud and non-cloud offerings grouped according to their characteristics and service models On-premise (Client s datacenters) Combination of dedicated or virtualized Infra. Private Cloud Off-premise (IBM s datacenters) Combination of Private & Public Cloud services = Hybrid Cloud Public Cloud HaaS Managed Cloud Dedicated Cloud Multi Tennant Cloud Company Data Center Private Infrastructure Managed by Client IT Company Data Center Private Cloud Managed by IBM Company Hosted Private Cloud Managed by IBM Company A Private/Public Cloud Services Comp. A Comp. D Comp. B Comp C Comp. E Public/Private Cloud Services 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 10

11 The different layers of public/private cloud managed services for SAP Self-Service IaaS SAP Managed Services -SAP Basis -DB Administration -SAP Installation/Monitoring/Operations -SAP Upgrades/Patching -SAP HA/DR Managed IaaS SAP Managed Services -SAP Basis -DB Administration -SAP Installation/Monitoring/Operations -SAP Upgrades/Patching -SAP HA/DR Managed PaaS SAP Managed Services -SAP Basis -DB Administration -SAP Installation/Monitoring/Operations -SAP Upgrades/Patching -SAP HA/DR Infrastructure Services -OS Admin/Patching -Backup & Recovery -Network & Security -Monitoring Infrastructure Services -OS Admin/Patching -Backup & Recovery -Network & Security -Monitoring Infrastructure Services -OS Admin/Patching -Backup & Recovery -Network & Security -Monitoring Infrastructure -DC-Facilities -Virtual/BareMetal Servers -Storage -Network Infrastructure -DC-Facilities -Virtual/BareMetal Servers -Storage -Network Infrastructure -DC-Facilities -Virtual/BareMetal Servers -Storage -Network Service delivered by the client Standard IBM offering with SLA s 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 11

12 IBM s cloud portfolio is delivering flexibility and choice for any business scenario. IBM Cloud Managed Services for SAP SAP service catalog including a wide range of predefined SAP managed services with more transparent, flexible pricing options Support for SAP Business Suite, SAP Netweaver and SAP Business Objects products and a large variety of additional SAP middleware and partner products, including HANA Managed Cloud Services Secure and scalable cloud managed services platform IBM Cloud Managed Services Fully managed ITIL compliant services delivered by IBM helps drive business value, competitive advantage, peace of mind Runs production workloads, including SAP and other applications Hardware, hypervisor and isolation elements included SoftLayer Bare metal to virtualized to address practically all applications Private or Public, Dedicated or Shared deployment options Robust, reliable performance and uptime for demanding born-on-the-cloud applications 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 12

13 IBM s SoftLayer provides a unified architectural platform with common management and programming interfaces. Web Mobile API Common user interface and API Bare metal servers Visual server instances Private clouds x86 Data Center Pod x86 Data Center Pod x86 Data Center Pod Unique triple-network architecture allows seamless communication across distributed environments Infrastructure management system provides orchestration and automation Common command and control interface across a unified architecture Combine bare-metal servers, public cloud instances and private cloud deployments into distributed hybrid architectures and manage from a single control pane and application programming interface (API) All deployed on-demand and provisioned in real-time Ideally suited to big data deployments, high input and output (I/O) and latency-sensitive apps 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 13

14 IBM s SoftLayer provides a wide range of options for customizing and building out your SoftLayer environment. Web iphone and ipad Android Windows Mobile Agent Management portals DEVELOPMENT API 1 Message queue ADMINISTRATOR Monitoring Flex images RescueLayer Managed hosting Platform management Firewalls IDS and IPS 2 Anti-virus/malware SSL 3 cert. management Load balancers Global DNS 4 Domain services CDN 5 Network and security Bare metal servers Virtual server instances SAN 6 NAS 7 Object storage Backup Private clouds Big data Compute and storage Solution sets 1 Application programming Interface (API): 2 Intrusion detection system and intrusion protection system; 3 Secure socket layer (SSL) 4 Domain name server (DNS); 5 Content delivery network (CDN); 6 Storage area network (SAN); 7 Network-attached storage (NAS) 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 14

15 IBM s Softlayer global footprint SoftLayer s software automates every aspect of Infrastructure as a Service (IaaS) enabling it to deliver one of the industry s broadest and highest performing cloud platforms. London Amsterdam Frankfurt Paris SoftLayer is one of the largest cloud infrastructure providers in the world, with more than 100,000 devices under management for 21,000 customers in 140 countries. INDIA CHINA Singapore Tokyo Hong Kong Seattle Toronto Montreal Chicago San Jose Denver New York City Dallas Washington D.C. Atlanta Los Angeles Houston Miami Mexico City SoftLayer operates a global footprint of 13 integrated data centers and an expansive network of points-of-presence around the world, filled with servers, storage, routers, firewalls and load balancers. Melbourne Sydney DATA CENTER & NETWORK POINT OF PRESENCE NETWORK POINT OF PRESENCE BRAZIL 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 15

16 Infrastructure as a Service (IaaS) Infrastructure Sec. patches Monitoring Asset mgmt Config mgmt Chg mgmt Platform as a Service (PaaS) DB admin Monitoring Patching Perf tuning Installation Configuration Monitoring Patching DB refresh Perf tuning IBM s SAP services can be combined with IBM s cloud managed services infrastructure. End-user help desk Application SAP Basis administration Database (DB) management Client-retained IBM Cloud Managed Services for SAP Applications IBM manages the SAP Basis and database layers with business-centric service-level agreements (SLAs). Private shared cloud IBM-owned and operated (multitenant) Enterprise A Enterprise B Enterprise C Operating system ITIL-compliant tools and processes IBM Cloud Managed Services IBM provides and manages the core infrastructure through the operating system. IBM cloud Cloud services are delivered through physical and virtual separation of tenants SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 16

17 IBM Cloud Managed Services is deployed in data centers around the world for global reach with local control. USA Boulder, CO Canada USA Markham Raleigh, NC France Montpellier UK Portsmouth Germany Ehningen Switzerland Winterthur China* Beijing Brazil Hortolandia, Sao Paulo Portugal* Lisbon Spain Barcelona IBM Cloud Managed Services site locations Japan Makuhari Australia Sydney *China and Portugal data centers scheduled to be available in second half Plans are subject to change SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 17

18 Building your private/hybrid cloud with IBM Solutions and SAP LVM SAP Automation Use Cases IBM Infrastructure combined with SAP LVM Unified view at the SAP landscape Monitoring Start / Stop LPAR/VM or SAP system Relocate LPAR/VM or SAP system with or without downtime Perform mass operations Provisioning of HW, VM, Storage, OS, SAP system, SAP clients SAP System Cloning, Copy, Refresh Resource adjustments Capacity Management Approval Workflow & Accounting 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 18

19 Integration overview and required components of the IBM solutions and SAP s LVM IBM SmartCloud Entry Integration shows how the integration of the products above is based on plugins and libraries (SAP LVM Plugin for IBM, SAP HostControl, DB Library, OS Library and Storage Library) which are provided by IBM SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 19

20 Technical integration of IBM Solutions with SAP s LVM SAP Landscape Virtualization Manager Virtualization Management & OS Provisioning Plugin for IBM DB & Storage Cloning Systems Director Flex System Manager (upcoming) PowerVC SAP Processing SAPHostControl DB library OS library Storage library Tivoli Storage FlashCopy Manager LPARs with AIX, Power Linux Platform-specific SAP code, developed by IBM@SAP IBM s SVC FlashSystem V7000 Storage Storage + file systems cloning, synchronized with DB + OS 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 20

21 Steps to your SAP Cloud Solutions powered by IBM

22 Considerations for the best Path to the Cloud and your starting Position SLAs Ressources Availability Datacenter Locations Security Processes & Gouvernance Compliance Architecture Cost 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 22

23 Workload The Roadmap to Cloud Managed Services Custom. Standard IT-Roadmap Hybrid- Cloud Private Cloud Capex Trad.IT Cost Public Cloud Opex 1 User Service Catalogue Monitoring Architecture 2 Cloud Services Software Platform Infrastructure Cloud-Plattform BSS OSS Service Planning Service Definition Service Deployment SLA Mgmt Service Reporting Workload Assessment , Collaboration Test and Planning Databases Software Development Big Data / Analytics SAP ERP 3 Implementation 6 Platforms and Applications Sytems Infrastructure Return-on- Investment (ROI) 5 Deployment Operations Governance 4 SAP Enterprise BPM7 Info.- mgmt. Sys.- mgmt. Web- Server Systems Storage Network Traditional Private Public Hybrid 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 23

24 Thank you! Contact information: Harald Bolbach Dipl.-Verw.Wiss. Associate Partner for SAP ITS D/A/CH IBM Schweiz AG Global Technology Services Vulkanstr. 106, Postfach CH-8010 Zürich Phone: / Mobile: SAP (Schweiz) AG & IBM Switzerland Ltd All rights reserved.

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