Communication illimitée - Innovation et évolution au pas cadencé. Montreux, 24 September 2014

Transcription

1 Communication illimitée - Innovation et évolution au pas cadencé Gamme complète de solutions à architecture ouverte Jean-Luc Salin, Global Solutions Consultant Montreux, 24 September 2014

2 Continuous innovation over 150 years of firsts

3 Next Steps to Unified Communications Voice Collaboration TDM (Hicom) VoIP (HiPath) UC (OpenScape) SaaS (OpenScape 2010) Project Ansible IP IP IP IP SIP Cloud Proprietary hardware and software Telecommunications networks Premise-based / distributed Managed Services Proprietary hardware and software Converged IP-networks TCO SIP Based Open standards hardware and software SIP-networks CEBP Datacenter Based Hosted Software as a Service On-demand consumption Cloud-Mashups Cloud UC / Social Media integration WebRTC Based Software as a Service On-demand consumption Platform independant

4 The widest UCC Portfolio Voice Contact Center Webbased UC Video Conferencing Industry Solutions Secure Cloud Services Messaging Solutions for SMB Network Web Collaboration Session Border Controller Advanced Devices Mobility Ansible - WebRTC Professional Services Media Server Ansible - Connectors SDK s

5 OpenScape Portfolio Video Unified Communications Mobility Collaboration Voice Contact Center OpenScape Enterprise OpenScape Business, OpenScape Enterprise Express, OpenScape 4000, OpenScape Voice

6 Unify Capabilities Enterprisegrade IP voice Web, audio and video conferencing Multimedia mobile collaboration Customer contact centers Professional and managed services

7 OpenScape Unifed Communications Architecture OpenScale Integration Services Unified Communications Applications Software Hardware Session Detail Reporting QoS Management Availability Management SIP Session Control Admin. & Licensing OpenScape Unified Communications Server Aggregated Presence

8 OpenScape Unifed Communications Architecture OpenScale Integration Services Unified Communications Applications Software Hardware Conferencing Messaging Video Voice Session Detail Reporting QoS Management Availability Management SIP Session Control Admin. & Licensing OpenScape Unified Communications Server Aggregated Presence

9 OpenScape Voice

10 OpenScape Voice Unify Solution Security Built-in Massive Scalability IP Session Management Carrier Grade Reliable OpenScape Voice Geo-redundant OpenScape Voice

11 High Availability SIP Session Management Process Aliasing & Context Management OpenScape System Node 1 Node 2 OpenScape Software Prime Cluster Software Linux Linux Server Server SIP Subscriber Voice & Video Points R T P System Node 1 System Node 2 Call Processing Transient Data Call Processing Transient Data UCE UCE Node 1 Context Pool Node 2 Context Pool Node 2 Context Pool Node 1 Context Pool R T P Active-Active Geo-separated node operation (L2/L3) Field proven, Class 4/5 availability % Static and dynamic load sharing Call state check pointing - insures stable call recovery Session billing records maintained in node outage Rolling software upgrades and online backups Physical or VMware support

12 OpenScape Voice Carrier Grade Reliable Carrier Grade ( ) is designed into OpenScape Voice Solution No single point of failure Single system scales to several 10 thousands users industry leader Active-Active server configuration with 100% call failover support No loss of calls in progress on a single failure No loss of billing records High resiliency to overload situations Rolling Upgrade Support

13 OpenScape Branch

14 Yesterday s Branch Office Solution Switches deployed in each location HQ Branch PSTN toll costs Local dialing and routing plans Local maintenance and administration Survivability options limited Branch PSTN Branch

15 OpenScape Branch Office Empowering the Branch Office IP connectivity toll bypass Centralized dialing and routing plan Private (Secure) Cloud Zero touch maintenance and administration Consolidation of legacy switches Robust survivability OpenScape Branch OpenScape Branch OpenScape Branch

16 Survivability is Business Continuity Customers Redundant branch office Branch office mesh networking Redundant PRI interface PSTN back-up signaling Suppliers Host System Calling and billing features in survivability mode Contact center agents in survivability mode OpenScape Branch Sales Teams

17 OpenScape Branch Innovation for the Branch Office OpenScape Branch Innovation Built-in Media Server Session Border Controller Local Voice Conferencing PSTN Gateway Analog Terminal Adaptor Firewall SIP Proxy

18 OpenScape Branch Models With integrated Gateway / Analog Terminal Adaptor OpenScape Branch 50i OpenScape Branch 500i Appliance / Software Only Models OpenScape Branch 50/250 OpenScape Branch 1000 OpenScape Branch 6000

19 Why OpenScape Branch? Business continuity Avoid costly downtime in the branch office Network consolidation Reduce telco, administration, operational expenses Optimized for branch office efficiency Zero touch administration Integrated capabilities that add value

20 OpenScape SBC

21 OpenScape Session Border Controller Enterprise Network Security Today s Security Threats Topology hiding Registration Floods Defense against DDoS attacks TLS / SRTP encryption Firewall White list / black list traffic Secure management Intrusion Illegal Traffic Denial of Service Attacks Virtual Private Networks Data Theft

22 Why Choose OpenScape SBC? Enabling a secure workforce Branch offices, remote workers, mobile workers Linear pricing Cost effective deployment for small / remote locations Maximum use of SIP sessions Unified management solution Single management solution Zero touch operations and administration Virtualized application delivery Ready for data center deployment

23 HiPath 4000 is now OpenScape 4000

24 Overview V7 OpenScape UC One Number Service The main offering feature of version 7 OpenScape Cordless Enterprise V7 Enhanced security UC ONS support vslc board (redundancy) Easy Services More than 5 simultaneous languages It will be possible to configure 5 languages for each access point (AP shelf) separately OpenScape 4000 SoftGate V7 enhancement For better combination of virtual boards and OpenScape Access modules the capacity of slots has been increased OpenScape 4000 Remote Appliance Reinstall Remote upgrade of all APE locations after upgrade of host system Virtual host Possibility of V7 to install the host on VMware Server. OpenScape 4000 goes Data Center!

25 Overview V7R1 OpenScape UC V7R2 support Adaptations for new UC Client & further admin improvements OpenScape Desk Phone IP support Desk Phone IP 35 Desk Phone IP 55 Emergency improvements Address information will be send out in case of an emergency call. Required functionality from Bundesnetzagentur (BNA) Attendant light Provides attendant functionality on OpenStage devices for an easy use in small branch offices. Support of MS Lync 2013 OpenScape Fusion extends call control and UC into the MS Lync platform OpenScape 4000 New Update Concept Minimize update duration: Platform preparation phase will be initiated at the end of Minor/Fix Release transfer

26 OpenScape UC V7R2 support TOP The UC Client is redesigned based on how users like to work. It makes teamwork and communication faster and easier. now available with OpenScape 4000

27 OpenScape Desk Phone IP support The new HFA-devices on OpenScape 4000 V7R1 No matter what technology you use today or want to use tomorrow Unify offers you devices that always fit. Also the new device types offer the well-known feature set to the customers! OpenScape Desk Phone IP 35G OpenScape Desk Phone IP 55G

28 OpenScape UC

29 Communicating should be intuitive and efficient Multi-media and multi-modal client access choices Easy to use GUI and voice interface Rich, intuitive user experience Desktop Client Personal edition Desktop Client Mobile Clients Microsoft and IBM Groupware Plug-ins Web Collaboration Client OpenStage Client Web Client Voice Portal Client Video Clients

30 Virtualization

31 Data Center Innovation - Virtualization Voice UC Collab Mgmt. SBC OS OS OS OS OS Server Server Server Server Server VM VM VM VM VM Voice UC Collab Mgmt. SBC OS OS OS OS OS Virtualization Layer Server Sever consolidation energy and maintenance savings Hardware independence virtual machines (VMs) run on any qualified HW Adds High Availability for hardware failures Efficient use of server resources VMs are can be moved easily beteween physical machines (vmotion)

32 OpenScape Enterprise Virtualization Highest level of virtualization in the industry* OpenScape Voice OpenScape Session Border Controller OpenScape Branch OpenScape Media Server OpenScape Web Collaboration OpenScape UC Application OpenScape Contact Center * Frost & Sullivan Overview of Basic Virtual UC Applications from Different Vendors, Global 2012 OpenScape Xpressions OpenScape Concierge OpenScape Mobile Façade Server OpenScape Common Management Platform OpenScape Deployment Service (DLS) OpenScape Fault Management

33 Virtual Appliance (vapp) Virtual Appliance OpenScape Enterprise vapp s Delivered by Unify as preinstalled, pre-configured, ready-to-run applications that can be deployed onto any virtual infrastructure OpenScape Voice OpenScape Branch, Session Border Controller OpenScape Common Management Platform 1. Create the virtual machine 2. Install and configure the OS 3. Install and configure the Application 1 VM 2 3 vapp VM OS App App OS vapp vapp vapp VM VM VM App App App OS OS OS Virtualization Layer

34 OpenScape Mobility

35 OpenScape Mobility The Most Complete Mobile UC Portfolio in the Industry Seamless conversations within teams On Campus (WLAN, VoWLAN, DECT) Supports device choice (BYOD) Mobile UC capabilities OpenScape Mobile (combined FMC, Mobile UC and Video) OpenScape Web Collaboration Mobile Increase on-campus mobility Save telecom expenses with VoWLAN calls with combined voice and video View shared PC screens and apps Remain reachable while away from the desk Move calls between WiFi/cellular networks and between devices with the call swipe feature Host & join video conference View/modify presence and preferred device Host & join multi-party chat sessions Initiate/Join audio conferences

36 OpenScape Mobile Seamlessly Weaving Mobility into the Fabric of Daily Life Intuitive user experience with integrated VoIP, UC, video functionality on a single client Offered on latest mobile devices (e.g. Android / ios, Windows 8, BB 10) Visual collaboration with integrated HD video Utilizes expanded tablet capabilities for Apple ios and Android tablets OpenScape Mobile operation without desk phone Reduced cellular network cost by utilizing VoIP with corporate WLAN or Wi-Fi hotspot Mobile client on Apple and Android devices

37 OpenScape Mobile Integrated Visual Collaboration with HD Video Integration VoIP, UC and video on a single mobile client with intuitive Call Swipe BYOD and consumerization supports latest workplace trends and customer s preference (e.g. Android and Apple ios) Flexible supports video with Mobile, Desktop Client, OpenStage / OpenScape phones, Media Server and 3rd party video Intuitive resizable video options supported by the latest video codecs Mobile client on ipad and iphone with video

38 OpenScape Mobile Call Swipe Seamlessly Move and Transition Calls Start with a VoIP call from the campus WLAN Swipe the call to the desk phone Swipe back to the cellular network Swipe to the home phone

39 OpenScape Video

40 The Three Pillars of OpenScape Video OpenScape Integration Bring video, voice and UC together on a single network Leverage extended OpenScape services Unify deployment and management OpenScape Clients Partner Portfolio Empower users with consistent, easy video-enabled unified communications Complete your video deployment with a deeply integrated partner portfolio Enable video access from any device or location Leverage and scale your existing video investments Supported by global services to help make it all work!

41 Extended OpenScape Video Portfolio Endpoints Video-enabled OpenScape UC Clients OpenScape UC Desktop Clients Infrastructure Services OpenScape Media Server OpenScape Mobile Secure Video Access Video soft MCU OpenScape SBC Audio Bridge Acme Packet SBC Messaging OpenScape UC Firewall Video consulting and pre-assessment Design Implementation Polycom Video Endpoints Execution Management OpenScape Application Controller Polycom Infrastructure Video conferencing and OpenScape Mobile support for OpenScape 4000 Managed Video Service VNOC and QoS Services Reservation Desk On-Site Maintenance

42 OpenScape Media Server Affordable multi-party videoconferencing built into OpenScape UC Application Immersive, crystal-clear 1080p30 HD video Choose between Voice Activated Switching and enhanced Continuous Presence layouts Supports OpenScape UC Clients and interoperable third party SIP endpoints VMware Virtualization support helps reduce hardware and maintenance costs

43 OpenScape SBC & UC Firewall Take the Video Conversation Beyond the Enterprise OpenScape SBC OpenScape UC Firewall Enable home, remote, and branch office access to video* Create a highly secure distributed voice and video network Keep the topology of the corporate network hidden and secure Inter-office video conversations secured via encrypted VPN tunnels * Extended video access for external partners and H.323 video participants is available via Acme Packet C-Series SBCs

44 OpenStage Devices and Soft Clients

45 Unify Devices and Soft Clients End to end communication it all starts right here. Desktop Devices Mobile Clients Wireless Devices Soft Clients Award-winning design offering high definition voice and maximum connectivity options The industry s most complete mobile UC suite supports the anywhere worker On-site mobile voice communications reliable, secure and cost-effective DECT and WLAN solutions Unified communication from your PC with OpenScape UC soft client, with video and HD voice

46 Our desktop devices What makes us unique HD across the entire IP portfolio and UC soft client Exclusive eco-friendly Blauer Engel award for energy efficiency Independent lab tests verify strong audio quality 46

47 Our Desktop Phone Portfolio End to end desktop communications OpenStage 10 / 10G TDM OpenStage 15 / 15G OpenStage 20 TDM TDM HFA HFA SIP SIP OpenStage 30 / 30G TDM High quality OpenStage audio ideal for mass deployments in TDM environments Exceptional voice quality, features, 2-line display. Ideal for entry-level mass deployments Tiltable display and TouchPad provide excellent ease of control for office professionals Vast array of configurable keys and expansion modules for outbound calling specialists OpenStage 40 / 40G OpenStage 40 US OpenScape 55G OpenStage 60 / 60G TDM HFA SIP SIP TDM SIP Modern, ergonomic design, HD audio, headphone jack and notably small footprint ideal for knowledge workers or contact center agents OpenStage 80 TDM HFA SIP SIP Large display and profile mobility, ideal for teams or call centers OpenScape 35G Large display and profile mobility, ideal for teams or call centers. US specific default settings and preconfigured free programmable keys Modern design, crystal-clear HD sound supports up to 30 lines. Ideal for the power user or boss /admin. High Definition voice, vivid LCD display, with rich features and apps for power users & managers 47 An extraordinary best-in-class user experience for executives and top-level managers

48 Wireless Devices DECT WLAN OpenStage SL4 professional Gigaset S4 professional OpenStage M3 Family OpenStage WL3 Family Highly portable, powerful device with smart phone appearance Excellent price to performance ratio Industrial-grade phones: IP65 protection, Ex-certification variants Integrate mobile users with your wireless LAN Multi-cell capability Encrypted voice transmission Hands-free mode Illuminated MWI notification Headset port Bluetooth-enabled for headset Panic Button WL3 Plus model for advanced security and messaging

49 Connect and collaborate while mobile OpenScape UC Application and Web Collaboration Don t add mobile View and set presence status OpenScape UC Application Single touch call set up or join Be reachable with a single number Be mobile. Handover in progress calls to other devices OpenScape Web Collaboration Real-time engagement for mobile employees Small client that installs quickly, cost-effectively Be reachable from anywhere

50 OpenScape Contact Center

51 Unify Contact Center Portfolio OpenScape Contact Center Suite Inbound Outbound IVR Workforce Optimization Cloud OpenScape Contact Center Enterprise OpenScape Contact Center Campaign Director OpenScape Contact Center Call Director Partners Verint ASC Softcom OpenScape Cloud Contact Center OpenScape Contact Center Extensions

52 Empowered to drive first contact resolution Integrated, multimedia presence and collaboration tools Streamlined extended desktops for enterprise users Advanced skills-based routing Accessibility by voice, Web, , outbound, IVR self-service Automated contact scripting screen pop Contact wrap-up tracking and reporting Simultaneous mixed-media capabilities

53 OpenScape Contact Center Architecture Quality Monitoring Inbound Voice Agent Universal routing and reporting engine Callback Outbound Work Force Management Self-Service IVR Self-Service Contact Center CRM elearning Web Chat Social Media Manager Voice of the customer

54 Joy-of-Use Agent Desktop Easy-to-use Agent feedback and productivity tools Tear-off-and-park toolbars Permission-based customizable desktops Traditional and Web Client options Manager Desktop Unified, visual management tools Intuitive, workflow-style routing designer Flexible, visual reporting Point-and-click capabilities (no scripting)

55 Partners and Interfaces Unify partners with many industry leading Contact Center vendors OpenScape Contact Center Enterprise is pre-integrated with: XML interface for Workforce Optimization Interalia XMU + and SBX devices Spectrum wallboards Standard interfaces available for: LDAP Directories Screen pop API 3rd party IVR API (HPRI) Read/write to ODBC compliant external databases

56 OpenScape Concierge

57 OpenScape Concierge Attendant Console OpenScape Concierge helps to forward calls optimally and quickly and increases reachability has a clear and convenient user interface enables efficient search in electronic phonebook Displays extensive information on incoming calls, such as call data display, user and telephone status, queues, availabilities

58 OpenScape Concierge

59 OpenScape Concierge client

60 OpenScape Alarm Response

61 OpenScape Alarm Response (OScAR) Patient calls Patient monitoring Logistics systems Building control systems Technical alarms OpenScape Alarm Response (OScAR) Fire alarms and other emergencies Emergency calls, also automatic and with location identification Emergency & service calls Alarms with call-back option ICT network Emergency conferences

62 OpenScape Alarm Response Enterprise-grade Alerting and Alarming Production incidents Nurse Call Alarms and events Crisis Management Center Automated alarm announcements Service Calls OpenScape UCC Emergency Calls OpenScape Alarm Response Campus emergencies Technical alarms Autonomous emergency calls (e.g. person unconscious) Campus / Public First Responder Emergency Conferences Technical services Medical services

63 Trustworthy Distributed Alarm Systems OScAR - Medical Device Operator Directive (MPBetreibV) 2 General requirements: Medical Devices Act (MPG) (1) Medical devices may only be installed, operated, applied, maintained and kept up for the intended purpose, in keeping with the requirements laid down in this regulation, with the generally accepted good engineering practice, and with the occupational safety and accident prevention guidelines. MP BetreibV Accident prevention regulations Generally acccepted engineering practice IEC Industrial safety directives (2) Medical devices that are connected to one another, and medical devices that are used in combination with accessories, including software or other devices, may only be used if the devices are suitable therefore, taking into account the intended purpose of the device and the safety of the patients, staff and third persons.

64 OpenScape Alarm Response Professional An example deployment Contact detectors µespa-x µespa-x OScAR-Pro Satellite Host System #3 e.g. control panel ESPA4.4.4 ESPA4.4.4 OScAR-Pro Satellite Host System #2 e.g. building management system Digital I/O OScAR-Pro Satellite µespa-x Contact detectors Host System #1 e.g. a nurse call system TCP/IP-LAN OScAR-Pro OScAR-Pro Main Server Redundancy Server (if needed)

65 OpenScape Alarm Response Mitigating the Unexpected Critical Information Safeguards People Informs Everyone Brings critical information: To the right people Via multiple devices Instantaneously To help them handle critical situations In hazardous environments Active Announcements to secure sites and buildings Passive Dial-in information-service for the public And hazardous situations

66 OpenScape Xpert

67 Meet OpenScape Xpert... It s powerful. It s easy to use. And it s open to fit to your needs. OpenScape Xpert is a robust, multi-line communications solution for trading floors that increases trader efficiency while reducing telecom costs without compromising security or compliance.

68 Powerful solutions for time critical decisions Flexibility Reliability Scalability Compatibility Intuitive, highly flexible GUI with easy integration and multiple admin support to get you what you need fast! Rock solid availability based on a centralized datacenter model Highly scalable, pure IP multi-line call handling solution with best-in-class features managing up to 2000 users per system Open standards (SIP, SRTP) make migration easy and makes your system future-proof OpenScape Xpert is the first full featured multi-line call handling IP-application on market that dramatically improves team performance

69 Merci beaucoup! JeanJean-Luc Salin, Global Solutions Consultant Montreux, 24 september 2014