Comunicazione senza confini

Transcription

1 Comunicazione senza confini Un ampio portafoglio con un'architettura aperta Daniele Ornella Senior Consultant

2 OpenScape Portfolio Circuit UC Video Web Collaboration Contact Center Mobility OS Voice OS 4000 OS Business 3

3 Key points of our portfolio development Mobility Cloud UCC today Next Generation UCC Video 4

4 OpenScape Voice

5 OpenScape Voice Carrier Grade (99.999) Scalable up to 100,000 participants OpenScape Voice Georedundant OpenScape Voice Industry Leader Active-Active Server Configuration 100% virtualized Rolling Upgrade Support - allows maintenance without interruption Open interfaces Central management Miercom Certified 6

6 OpenScape Branch Innovative approach for branches Branches can be scaled up to 6,000 users Flexible deployment virtual application or appliance models Unified management reliable Survivability Integrierte Innovation Media Server Session Border Controller SIP-Proxy Local telephone conferences PSTN Gateway Analog-Adapter for devices Firewall 7

7 OpenScape Session Border Controller Data Center OpenScape SBC SSP SIP Service Provider Home Worker Mobile User Circuit SIP Service Provider SIP Connect 1.1 Remote User Topology hiding DDoS defense Attaken Encoding Firewall White list / black list Traffic Central Management Miercom Certified Remote branches 8

8 Operating Modes Data Center Users Centralized Applications OpenScape Voice Remote Branch direct WAN Centralized GW Centralized SBC SIP Optional GW PSTN SIP Trunking Internet PSTN Remote Branch OpenScape Branch (SBC Proxy) Remote Branch PSTN OpenScape Branch Proxy SIP Optional GW SIP Optional GW PSTN SIP Trunking PSTN SIP Trunking 9

9 Redundante SIP Services RZ 1 RZ 2 OpenScape Voice Node 1 Active Cluster Interconnect Bridge OpenScape Voice Node 2 Active OpenScape SBC 1 Active OS SBC 1 Redundancy OS SBC 2 Redundancy Standby OpenScape SBC 2 SIP Standby SIP Active SIP Service Provider Carrier Grade (99.999) 10

10 All-IP Customer benefits To the end device certified through the provider and supported H4k OpenPath FlexLicensing investment protection OSV Investment protection thanks to migration of licenses and re-use of devices and hardware no trunking licenses, moderate capital cost, low operating and maintenance costs, centrally administered and manage. Carrier Grade (99.999) Maximum Available, highest security on Miercom certified components 11

11 Security Certificate by Miercom Key Findings and Conclusions OpenScape Voice and OpenScape Session Border Controller was tested against 10,800,231 attacks and protocol mutations launched by state-of-the-art security tools and Miercom scripts. Test Tools Used for Attacks and Vulnerability Scans The management interface, implemented via the Apache web server, fully blocked all Denial of Service (DoS) attacks (notably Slowloris and THC SSL DoS) An attacker is not able to circumvent the Intrusion. 12

12 OpenScape 4000

13 OpenScape 4000 Three main elements flexible deployment options Branches Server Kompact PCI- Server Extensions for the data center Architectur investment protection OpenPath FlexLicensing- Portability in OpenScape Voice Re-use of gateways, cpci hardware and DECT OpenScape User Management HiPath Access- Branches Solution Separate Duplexarchitectur 17

14 OpenScape 4000 investment protection smooth migration OpenScape User Management Administration of OpenScape Voice and HiPath 4000 by OpenScape User Management Smooth migration of HiPath 4000 participants in OpenScape Voice Full portability of user licenses between HiPath 4000 and OpenScape Voice Future-proof investment? HiPath 4000 New software-based licensing with HiPath License Management OpenStage HFA smooth migration OpenPath FlexLicensing investment protection OpenStage SIP OpenScape 4000 V7 OpenScape Voice Copyright Unify GmbH & Co. KG Alle Rechte vorbehalten. 18

15 OpenScape 4000 EcoServer Less is more Reduced offering Easy to sell Standardized deployments Easy to handle Suitable for administrators Best possible hardware The new OpenScape 4000 EcoServer Reduced installation time by SSD Redundant power per server (optional) Higher MTBF with SSD (2M hrs.) Compared to HDD (0.5M hours) Lower slot height at 19 "Duplex architectures 3 EBT EBT compared to 6 of the cpci control Through increased performance is possible to have additional applications concurrently Energy Star certified Copyright Unify GmbH & Co. KG Alle Rechte vorbehalten. 19

16 OpenStage

17 Unify Devices and Soft Clients End to end communication it all starts right here. Desktop Devices Mobile Clients Wireless Devices Soft Clients Award-winning design offering high definition voice and maximum connectivity options The industry s most complete mobile UC suite supports the anywhere worker On-site mobile voice communications reliable, secure and cost-effective DECT and WLAN solutions Unified communication from your PC from Circuit, OpenScape UC soft client, with video and HD voice 21

18 OpenScape Contact Center OpenScape Concierge

19 Unify Contact Center Portfolio OpenScape Contact Center Suite Inbound Outbound IVR Workforce Optimization Cloud OpenScape Contact Center Agile/Enterprise OpenScape Contact Center Campaign Director OpenScape Contact Center Call Director Partners Verint ASC Softcom OpenScape Cloud Contact Center OpenScape Contact Center Extensions 23

20 Function OpenScape Contact Center Portfolio OpenScape Contact Center Enterprise Core Produkt OpenScape Contact Center Extensions Extensions of OSCC Enterprise Integrated into the product Sales and service? method Flexibility OpenScape Contact Center Solution Kit Implementation of individual customer requirements Sales and Service Support by Center of Competence 24

21 Schnellwahl- Tasten OpenScape Concierge Calls and personal queue Processing queue Status information and telephone functions Access to the other functions Phonebook ACD Function Directcall 25

22 AgentDesktop-Web Web-based Java application - connection of ACD, CTI and multimedia Java Webstart application - no client installation required Flexible and adaptable to agents requirements Supports all media OSCC : Voice Callback Chat Real-time views for queues and agents of several OSCC systems Taskbar mode saves space on the desktop for customer applications 27

23 Remote Agent per Smartphone Solution Kit Using your phone as a contact center agent With a smartphone you can participate extremely comfortable in the contact center routing A call is then automatically passed on her smartphone The Remote Agent app is available for iphone / ipad and Android smartphones *) and tablets *) As the PC, you can also control your agent state In addition, provide overviews of selectable agents and queues real-time information about current events *) Projektspezifisch 28

24 Mobile Supervisor Solution Kit Monitoring from Contact Center Agenten and Queue Available for iphone, ipad and Android Skills from Agenten change Routing change: Activate emergency announcements, Change greetings, Change the queue size, etc 29

25 Real-time Agenten Information Solution Kit In the agent list, they can always check the status of other agents For each agent details are also visible: Routing status, Present-status, Login Etc. What agents are visible, can be configured by the supervisor Details of cost: 30

26 OpenScape Xpert

27 OpenScape Xpert Flexibel: Reliable: scalable: compatible: Intuitive, flexible user interface Highly available, centralized data center A pure IP solution for up to 3,500 users Open standards (SIP, SRTP) 32

28 OpenScape Xpert What is new? User experience Scalability Reducing the TCO Improved, customizable user interface with longer sides, larger characters and a new background Copyright Unify GmbH & Co. KG Alle Rechte vorbehalten. Up to 3,500 users at different locations optional virtualization Multiple system administrators Linux OS 6010p for OpenScape Xpert terminal Significant reduction in MLC server Optimized maintenance friendliness 33

29 OpenScape Alarm and Response

30 OpenScape Alarm Response - Use-Cases Production incidents Nurse calls Crisis Management Center Automated Alarm Announcements Alarms and events OpenScape Platform Service and Emergency Calls Campus / Public First Responder Campus emergencies OpenScape Alarm Response Technical alarms Autonomous emergency calls (e.g. person unconscious) Technical Services Medical Services 35

31 OScAR - Service-based telephony Personaly Call Service based Call OpenScape Voice z. B. Mr. Müller z. B. Service based Call Doctor Login logout via telephondialog or PC Smartphone with Browser DAKS-TT Database-Server and CPU DAKS-TT Administrator- Tools DAKS-TT Operator-Tools Call profil DAKS-Pro active Server DAKS-Pro Server to Hot-Standby TCP/IP LAN 36

32 OScAR-Campus Security In the past 2 years, there have been 101 school shootings in the USA, 73 resulting in someone being injured or killed. ( Spending on MNS in North America to rise to $2.1 billion in 2017, up from $1.6 billion in 2013 IMS Research We can make a difference! 37

33 OScAR Blue light Project - mobile experience safety workflow API enabled Student App / Device 1 Operator console & Mass Alert dashboard mass notify main screen panic menu 38

34 OpenScape Healtcare

35 OpenScape Health Station HiMed The holistic solution for infotainment and communication in healthcare

36 HiMed Patient Info- and Entertainment Healthcare Information and Communication Solution Patient IP Terminals Cockpit and IP Telephony MediSet Patient TVs Digital and Analogue Patient Phones MediSet Vending Machines IP IP coax a/b IP HIS Customer Solutions ( EPR, EFA, RIS, CPOE, epharmacy, PACS, ) HiMed / IAC OpenScape Voice OpenScape

37 OpenScape Health Station HiMed Value added services bedside terminals Entertainment Communications and Service Accounting Patient Communication Phone, Videochat TV, Sky, Radio Internet Video on Demand Alarming / Nurse Call OScAR/DAKS, existing Nurse Call integration Further Hospital Applications Transportation, Room Service, Infotainment Information und organisation around the patient Company information Internet, information films, Intranet for patients OP-techniques, portal for patients, Patient education Questionaire, information sheets, Offered services Newspaper, kiosk, Spa, appointments Hospital Information System (HIS) epa, PACS, RIS, CPOE, epharmacy, Building automation Room control, light, temprature, Processes Integration of Hospital Applications and Technology 46

38 IPTV in patient rooms TV and Telephony over IP- Infrastructure in patient rooms (optional: DSL link) Coax cabeling not required HiMed IP LED TV AF Audio Interface Satellite Integrated Components: HiMed IP LED TV (28 /32 /39 ) AF-Audio Interface (galvanic separation) MediSET IP IPTV-Gateway AF IPTV Gateway MediSET IP LAN 48

39 Customize whole GU Example per Patient Welcome Ms. Mayr, we wish you a comfortable stay and a speedy recovery. Your nurse Our clinic Optional Ward s phone Your meeting 51

40 HiMed DSL Option for IP-Connection Overview: Cockpit 12/18 IP with VoIP, IPTV & VoD Vending Machine SAT main station Carrier Smartphone / Tablet HiMed / IAC OScAR OpenStage WL3 / Gigaset Tags Red Button Alarm WLAN / DECT Access Point Core Switch VoD IPTV OpenScape 4000 / OpenScape Voice HIS Citrix Modem/ Splitter 2-wire a/b ADSL/DSLAM Switch 2-wire a/b Windows Terminal Server Modem/ Splitter 53

41 OpenScape Health Station HiMed An integrated point-of-care solution that streamlines clinical access and keeps the patient informed, educated & entertained; thus increasing productivity, reducing cost and improving quality of care. OpenScape HealthStation helps providers to: Keep patients informed, educated and engaged. Streamline clinical access to strategic HIT & EMR systems. Optimize clinical workflows to improve staff productivity and patient outcomes. Simplify device complexity at the bedside. Improve staff and patient safety 59

42 Summary Copyright Unify GmbH & Co. KG All

43 Our products The most extensive product portfolio The most open architecture The highest availability and security Flexible deployment on site or in the cloud More choice. More extent. Added value. 62

44 Grazie Daniele Ornella Senior Consultant