Making. you more. successful. NZ: AU: UK: US:

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1 Making you more successful NZ: AU: UK: US:

2 What our customers say Clive Allwright Our Place Salon Sari Wotawa Joh Bailey Myer Sydney Heath Flint Linear Hair Group Michael Belcastro Belcastro Hair Lucy Vincent-Marr Stephen Marr Salons James Carlisle Vivo Hair & Beauty Kitomba allows us to utilise our time a lot more effectively and our accountant can access our business profile 24/7. At every level, Kitomba exceeds my expectations security, support, anywhere access and more. So much to offer in one, easy package. Free upgrades and helpdesk support means we have the most current software and know how to use it at all times, which in turn enables us to grow our business. Smart business tools and real results. That s Kitomba. We recently added Kitomba s Online Booking to our website and Facebook page and it increased our new client bookings by 15%. Thank you Kitomba for everything you re doing for us. Believe me, it never goes un-noticed by our team. You Kitomba guys are brilliant! We consider Kitomba our partners in business. The system is easy to use and the team really listens to our business needs. We wouldn t consider any other provider. Ina Bajaj East Day Spa Group Michael & Antionette Thorpe Bossy Hair Franchise Kelly Bryant Colour Me Happy Hair Skin Body Victoria Fox Miss Fox Pip Guyra Boutique Beauty Justin Pace, Dmitri Papas Papas & Pace Our preferred provider for an impressive 10 years, Kitomba delivers what we need to analyse our performance, grow our business and provide our clients with a seamless customer experience. Support, upgrades and data backups make Kitomba even better. We wanted our franchisees to have the very best technology and support. Kitomba One Enterprise has given us the ability to benchmark our business KPIs across staff and salons. It s delivering a better customer experience. Kitomba One Enterprise has made our management ideas become a digital reality. Kitomba s marketing is a really cost-effective and easy way of connecting with clients on an ongoing basis. We ve set it up to automatically send out messages to clients on their birthdays and other special occasions. Kitomba has been a dream for our reception booking and rebooking is intuitive, and SMS reminders have saved us hours each day (plus the customers love it!). Kitomba One allows our staff to check their rosters and appointments from home so they can plan for the day ahead. A fantastic, affordable and ever-evolving system! I m a sole operator and finding the time to answer and return calls is very difficult. The Online Booking service doesn t take any time at all. I can be putting through a sale and confirming bookings at the same time. I find Kitomba very easy to use and the help desk is fantastic! Kitomba helps us easily identify performance strengths, key areas to work on and our team really get the visual breakdown. See more customer reviews here 2 3

3 Salon & Spa Software Making you more successful 27 million client appointments... and counting Designed with you in mind Developed with industry feedback at every step, Kitomba makes sense for your business. Our intuitive software is quick to use and easy to understand so we know your staff will embrace the simplicity. Keep it personal in your business Your clients will never meet Kitomba, but we ll always be there. We take service to the next level with a range of features that keep your client records at your fingertips and add value to every appointment. Make informed decisions and control your success We make it our business to help you keep track of yours. Kitomba delivers a range of simple reports that let you understand the hard facts, and focus on where you want to be. Recognise effort, reward success Keep your staff happy, loyal and engaged. Our software makes it easy to manage your team on an individual and group level with comprehensive reports that everyone can understand. Mark Osbourne Doubtless Beauty Michael Belcastro Belcastro Hair Kitomba s marketing tools have helped us increase our future bookings by 40%. We could not have done this without Kitomba. Smart business tools and real results. That s Kitomba. We recently added Kitomba s Online Booking to our website and Facebook page and it increased our new client bookings by 15%. 4 5

4 Kitomba Core Software Our complete Salon & Spa Software lets you get down to business. Appointments Book clients, find details and analyse your workflow with a click. Kitomba maximises the most valuable tool of your business. Ideal for sole operators or a big team, you can make flicking through pages at the counter a thing of the past with our quick search function. Our appointment book has a separate column for every person and it s colour-coded so you can see your day or your week at a glance. Point-of-sale Make every transaction effortless. New clients or regulars, cash or card, vouchers or rewards our system handles it all with ease. Scan your retail products and reconcile the day, Kitomba point-of-sale clearly tracks and presents your sales information. Services Customise your menu of services and pricing to reflect the brand experience you re looking to achieve. Report on services at a staff and business level and monitor the results. Clients From the moment each client makes first contact, we ll help you organise the information you need to treat them well. Choose how much information you want to collect about your clients from name and contact number through to their favourite beverage, home beauty regime or the names of their children. Kitomba keeps track of all your relationships and makes it easy to deliver exceptional service with a smile. Stock Don t let your cash go to waste on the shelves our stock manager tells you what you need so you can control your supplies with confidence. Our simple system allows you to track and trace the movement of every product from purchase through to in-store use and sale. Know your hot sellers and find out if products are sitting stagnant, and then use Kitomba reports and marketing to increase your product sales. Star Clients Gain insight into your clients and quickly see how to enhance their experience and increase their value to your business with this powerful business tool. Unique to Kitomba, Star Clients is a visual tool that s great for team meetings and performance reviews. It gives you the information you need about your clients, when you need it. Data Security Keep your valuable client records protected and choose who has access to every area. With personal pins and the ability to quickly track movement you can feel comfortable that your best business asset is safe and secure. Control who can allocate discounts or delete receipts, manage who can view sensitive information and make changes you can customise every security aspect in Kitomba. Rooms and Equipment Book and manage rooms & equipment with appointments. Awesome for businesses that offer IPL, microdermabrasion, tanning, and more... Packages Bundle your services and retail to entice your clients into trying something new - or create the perfect gifts for Valentines Day, Mothers Day, birthdays and other occasions. Sonique Salon & Spa Diamond Package $300 Diamond Package with Facial, Eyelash Tint & Cleanser $300 Normally $345 Book now 6 7

5 Marketing and Kmail Kitomba makes it easy to keep in touch with your clients. Everyday Marketing Hi Sarah, thank you for referring Amy to Style You. Here s a gift voucher for a valued friend & client. Everyday Marketing builds loyalty by keeping you in regular contact with your clients. Create personalised messages to welcome new clients, deliver birthday wishes, or thanks for referring a friend. Reduce the occurrence of no-shows with appointment reminder messages and then relax the two-way SMS system automatically confirms the appointment status in your calendar or notifies of the need to rebook without tying your team to the phone. Campaign Marketing Campaign Marketing helps increase sales when you target promotions to a specific group of clients. Run special offers for occasions like Mother s Day or Valentine s Day, or stimulate sales of retail products that have spent a little too long on the shelves and get them moving out the door. kmail kmail is the html component of Everyday and Campaign Marketing. Choose from our selection of pre-prepared templates or purchase your own suite of branded kmails designed specifically for your business. This visual marketing system delivers effective messages and helps you build great client relationships. The templates are professional and easily monitored our visual reporting lets you see how many recipients opened, viewed and forwarded your kmails. Kitomba s Marketing is a really cost-effective and easy way of connecting with clients on an ongoing basis. We ve set it up to automatically send out messages to clients on their birthday s and other special occasions. and SMS Everyday Marketing to your clients automatically Kelly Bryant Colour Me Happy Hair Skin Body 8 9

6 Kmail Templates Professional communications designed with you in mind. Designer Marketing Our cost-effective marketing solution that puts professional graphic designers in your hands. Our selection of kmail templates help make every message personal with free-form options that let you customise your communications to reflect the flavour of your business. Suitable for Everyday Marketing and Campaign Marketing you can quickly send professional s covering everything from appointment reminders and colour follow-ups through to newsletters and promotions for special occasions. Our template library is pre-loaded into kmail ready for you to select your favourite from a range of free and affordable options. Once you have chosen or purchased a template it s yours to own and adapt as you require. Whether you re after a one-off promotion, a newsletter, or a comprehensive suite of templates that let you communicate directly with your clients, we can help you out. Our designers work with you to make sure the style and the tone reflects your business, with every communication branded with your logo, colours and images. We ll even load your designs into Kmail so they re ready for you to send! With two packages and additional extras to choose from, we have an affordable option that meets your marketing needs. Quickly send professional s 10 11

7 Reports Never base a decision on a guesstimate again. Client Reports Get instant information on new client visits, client retention and rebooking rates then use our Everyday Marketing messages to enhance client loyalty. See upcoming appointments for individual staff or your whole team, including the details of each client s previous visits. Staff Utilisation Report See how efficiently your team are using their time. View by individual or across your staff group and understand how much time is spent with billable client appointments, carrying out paid tasks such as cleaning or staff meetings, and how much downtime is unaccounted for. Scoreboard Delivers your important daily metrics at a glance including your appointments for the day, staff client-time vs downtime, expected sales for the day along with live actuals and more. You ll find it on the homepage of Kitomba One. Stock Reports Kitomba s range of stock reports let you see what s selling and what s sitting on the shelves. View your prices and profit margins in an instant, or create a purchase order report to to your suppliers. Wages & Commission View the wage and commission rates for your whole team over any time period to save on admin time and reduce the chance of error in calculations. Cash Drawer Reconciliation We make it easy to tidy up the day with a cash reconciliation. Security Log Track every activity and report on what s happening behind the scenes in your business. With the correct security settings in place you have the peace of mind to let everybody work with freedom. Business Summary Report Our MVP of reporting delivers most of the key information required to monitor and manage your business. With statistics on sales, services and retail, client spend and staff performance, new clients and rebooking rates, appointment status and upcoming bookings, you can view everything across your business or for each individual on your team. $216 $

8 Kitomba One Enjoy the freedom to run your business on the go. Safe, secure, available from any device with a web browser - Kitomba One gives you the ability to run your business on the go. Kitomba One offers the flexibility to work with your in-salon Kitomba Safe, or as secure, a standalone available from solution. any Control access to every feature device and make with a it web easier browser than ever to provide your accountant, business Kitomba coach One or staff gives with you the the ability information they need. to run your business on the go. Kitomba One offers the flexibility to work with your in-salon Kitomba or as a standalone solution. Control access to every feature and make it easier than ever to provide your accountant, business coach or staff with the information they need. Safe, secure, available from any device with a web browser Kitomba One Appointments Track and manage appointments on the move. Available on your smartphone, ipad or any mobile device with a web browser. Kitomba One Stock Manage pricing and get information on slowmoving stock then stimulate retail sales with targeted marketing. Kitomba One Reports With access to your reports from any web browser Kitomba One gives you instant insights to put your mind at ease. View sales activity and other KPI s for individuals or your whole team to monitor trends and manage the success of your business. Kitomba One Clients Enjoy the freedom to answer client enquiries from anywhere with immediate access to client history and bookings. Kitomba One Services Set or adjust your menu of services in Kitomba One at your convenience and instantly make the most of every opportunity. Client Filter Client filter enables you to segment your data and allows you to capture specific information to support your marketing activities by targeting the right clients. Reports Business Summary 1 Oct Dec 2013 Business Summary Oct Dec 2012 Staff Name Hair Spa $296,974 $259,945 view by: week Reports Business Summary 1 Oct Dec 2013 Business Summary Oct Dec 2012 Jen $49,386 $43,239 Little Staff Name Total Service Sales ($) ($) Anna $48,665 $43,144 Hair Symonds Spa $296,974 $259,945 view by: week Anna Monzon Jen Little Johnny Adams Anna Symonds Will Anna Booth Monzon Johnny Adams Will Booth Total Sales ($) $46,251 $49,386 $46,188 $48,665 $2,997 $125 42% 12 67% $6,147 $160 You choose 14% the key 7 indicators 45% you want to appear on your $45,960 $43,241 $2,719 $108 $46,251 $43,254 $2,997 $125 42% 12 67% Drag and drop columns to re-order where each business $46,188 Service ($) $43,254 $43,239 $42,178 $43,144 $42,178 Retail ($) $37,029 $6,147 Retail ($) $5,521 $37,029 $4,010 $5,521 $4,010 $122 $45,960 $43,241 $2,719 $108 Customise your Business Summary Report Client New Client Have Avg ($) the ability to customise your own Business Summary report Clients Retention (#) (%) $ to cater to your business needs: You choose the key indicators you want to appear on your $160 14% 7 45% Business Client Business Summary New Customise Client Avg ($) Clients Retention (#) (%) $160 Have the ability 0% to customise 20 your own Business Summary $122 Select from -- a range 46 of client 21% -- and sales indicators then add report the to product cater to and your service business categories needs: important to your business Drag and drop columns to re-order where each business $122 $160Business Summary 14% 7 37% indicator appears 0% 20 21% Select from all existing indicators, plus 15 new indicators indicator appears 14% 7 37% 14 15

9 Online Booking creates a professional online customer experience that your customers will love Online Booking Make it simple for your clients to book at their convenience. Facebook Booking lets your clients book directly from your Facebook page with a click Mini-website and Facebook Booking Half of all online bookings are made outside trading hours, so we keep your business working around the clock. If you have a website for your business Online Booking will add a dedicated bookings page, and if you don t we ll provide a free mini-website that s branded for your business. Add Online Booking to your Facebook page and power up your social media marketing by converting new likes into new clients. Privacy and Security Your clients will never see your appointments calendar, but they ll still be offered the convenience of real time availability for their next visit. Choose which staff members are able to be booked online, then let Online Booking talk to your appointment calendar to offer a selection of available times to your clients. Our security measures keep bookings genuine and free up your phone line. You can customise your Online Booking page to your business Kitomba s Online Booking paid for itself after just a week with bookings and my clients LOVE it. I should have done this ages ago. Amber McIver Verdo Nails 16 17

10 Benchmark Unique to Kitomba, Benchmark gives you the ability to instantly see where you stand. Charlotte (23) $87 $55 Kath (20) Salon Average (17) Steve (15) Charlotte - most amount of clients $100 $53 $72 $58 $55 $35 Ben - our retail star! Average Client Spend is just one example, Benchmark has many more... Kath - our services star! Salon average compare salon average with individual staff Benchmark delivers the hard facts in the most beautiful way Ben (11) $46 $90 See services vs retail figures Visual Reporting Our most visually powerful report, Benchmark offers a snapshot of your business and your industry. With colourful graphs that are easy to understand Benchmark delivers the hard facts in the most beautiful way. Gain an overview of the key statistics in your business without fighting through scary numbers, and see it all laid out before you in a way you can comprehend. Unique to Kitomba this colourful report is printable and makes an excellent tool for discussion at staff meetings to keep your team motivated and get results! Compare Performance The report highlights key performance indicators that illustrate how every member of your team is operating and delivers the results for your business as a whole. Track trends across your business and compare performance against the last week or last month, we make it easy to see the results of staff training and marketing campaigns. See where you stand with anonymous comparison of your KPI s against other businesses in your industry so you can identify your strengths and the areas where you would like to improve. An amazing business tool. Benchmarking your salon or spa with others in the industry is a great motivator. Belinda Watson Biba 18 19

11 Special Sauce Kitomba s special sauce is our support and the best bit is, every customer gets some! Personal Training From the moment you sign up with Kitomba we make sure you always have what you need to do business. We ll help with the initial set-up and tailor Kitomba to your business. We pre-load your computer and then send a personal Kitomba trainer to teach you and your team in your own environment. Support Our unlimited phone and support is available 24/6, and the best part is that it s all FREE. And, if you ever find yourself in a sticky situation Teamviewer allows us remote access, which means we can take control of the mouse and walk you through it every step of the way. Our phone and support is available 24/6 Free Weekly Online Training Our software is chock full of awesome features and we don t expect you ll use everything at the start. Once a week we offer free web tutorials to help you get the most out of your Kitomba products. Plus, we have an extensive range of mini-guides and training videos that help you maximise Kitomba for your team. When you sign up for Kitomba you get a complete software package that includes all the service, support and education you need Tasty Extras Kitomba is Mac and PC compatible. We listen to our customers and constantly provide free upgrades that are designed for your industry. Theft, fire or natural disaster if you have an internet connection, your entire database is backed up to our server daily and kept safe from physical harm. Breathe easy knowing that Kitomba s special sauce has you covered

12 All packages include set-up and training: Database build and data migration from existing system if required Three hours on-site training Access to free weekly online training webinars Unlimited phone support 24/6 Kitomba Gold Kitomba Platinum Kitomba Diamond Choose Kitomba Making you more successful Fully featured management system including: Appointments and client management Marketing and automated client messaging Staff management including wages and commissions Point-of-sale with unlimited services and products More than 65 reports Fully featured management system including: Appointments and client management Marketing including automated client messaging Staff management including wages and commissions Point-of-sale with unlimited services and products More than 65 reports Fully featured management system including: Appointments and client management Marketing including automated client messaging Staff management including wages and commissions Point-of-sale with unlimited services and products More than 65 reports Call us and receive a free, no obligation demo Security to control who has access Daily data back-ups... and more! Security to to control who has access Daily data back-ups... and more! Security to to control who has access Daily data back-ups... and more! NZ: AU: UK: US: Visit Plus Kitomba One, giving you anywhere cloud-access to: Create beautiful marketing templates See your Scoreboard, a visual daily breakdown of key metrics, including expected vs actual sales... and more Plus Kitomba One, giving you anywhere cloud-access to: Create beautiful marketing templates See your Scoreboard, a visual daily breakdown of key metrics, including expected vs actual sales... and more Access key reports including sales, stock, business summary statistics and Benchmark Plus Kitomba One, giving you anywhere cloud-access to: Create beautiful marketing templates See your Scoreboard, a visual daily breakdown of key metrics, including expected vs actual sales... and more Access key reports including sales, stock, business summary statistics and Benchmark Client and appointment management Client and appointment management Products, services and voucher management Products, services and voucher management Plus Online Booking, giving your clients the freedom to make an appointment at their leisure: Keep your business working around the clock with dedicated Online Booking via your website Turn your social media into a new revenue stream with a Book Now button on your Facebook page 22 23

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