Päivi Tenhunen, KONE Corporation
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1 ICT in KONE Service Business Päivi Tenhunen, KONE Corporation
2 Agenda Service Business in KONE ICT in preventive and corrective maintenance KONE KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
3 KONE in brief Enables safe and easy access to hundreds of millions of people daily in all parts of the world Provides industry-leading elevators and escalators innovative solutions for maintenance and modernization maintenance services for automatic building doors Founded in Finland in 1910 Annual sales of about 50,000 new elevators and escalators 650,000 elevators and escalators under maintenance contract Sales 4,079 MEUR, Operating income 473 MEUR / ,500 employees in around 50 countries KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
4 Strategy KONE delivers a performance edge to its customers by creating the best user experience with innovative People Flow TM solutions. Simultaneously, KONE s people leadership and processes enable operational excellence and cost competitiveness KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
5 Sales distribution 2007, % By business By market 14 % 45 % 55 % 21 % 65 % Service New equipment EMEA Americas Asia-Pacific Source/Additional Information Arial 8pt KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
6 KONE services and solutions
7 Solutions for customers with different needs Residential Office Retail Public transportation & airports Others Hotels Industrial properties Hospitals Leisure centers KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
8 KONE CARE FOR LIFE Full replacement New equipment installation Modernization Maintenance KONE takes the full life-cycle of the equipment into account KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
9 SERVICE KONE Optimum service contracts, KONE remote monitoring services and 24-hour service centers create added value and peace of mind for customers. KONE guarantees an optimal service offering with 15,000 service, maintenance and modernization specialists in 800 locations KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
10 MODERNIZATION KONE s efficient installation and proven modernization packages speed up modernization projects and reduce out-of-service times. KONE s elevator modernization solutions range from replacing the existing signalization to the full replacement of the elevator. Innovative escalator full replacement solution makes it possible to re-use an escalator s existing truss while replacing everything else with the latest KONE technology KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
11 AUTOMATIC BUILDING DOOR SERVICE KONE has extended its service know-how to automatic building doors. Long-term customer relationships and the existing service organization for elevators and escalators create the foundation for a strong and successful automatic building door service KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
12 ICT in preventive and corrective maintenance KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
13 Statement Future Maintenance exellence depends on information management capabilities KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
14 eoptimum KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
15 Entry Page Personalized Welcome-page, which recognizes User and Company to the site KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
16 Units Out of Operation REAL-TIME REPORT Refreshed every 5 minutes KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen This report lists equipments, which are out of operation due to a callout, a modernisation, etc.
17 Performance Reporting KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
18 Performance Reporting KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
19 IMAGINE KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
20 ICT KONE Summer trainees: 45% technical education backround, 30% commercial backround places in Finland Supply unit (Hyvinkää) 35% Global R&D (Hyvinkää) 16% Global Spares (Hyvinkää) 14% Rest (Finland business unit, Espoo and Hyvinkää) 35% Typical jobs for trainees are in production, o planning/project, purchase, customer service, administration KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
21 Master thesis, ITP Master thesis Co-operation with the Universities Open application Right time & place ITP international trainee programm places, 3-6 months in one country KONE pays for flights and helps to arrange the accomodation, a trainee salary is paid according to the local standards Most KONE internships require business, engineering or Information Technology studies Next application period for KONE International Trainee Program will start in January KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
22 KONE Business, business development, marketing, administration, sales, R&D, production, planning,... Job tittles for employees in Finland who have graduated from ICT/Industrial engineering & management: KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
23 KONE Corporation KONE Services & ICT at TKK Päivi Tenhunen
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