Paging & Messaging at the VCU Medical Center

Transcription

1 Paging & Messaging at the VCU Medical Center

2 Telepage Communications Telepage Call Centers: > 1.5 Million Calls in FY Paging ( Telepage ) Patient Information Answering Service Emergency Response ( *50 ) Operators Transfer Center Service Response Center Amcom Messaging System 4 Million Messages Processed/Sent in FY Devices currently in use at VCU Medical Center 4182 of which are

3 Pagers! Why Pagers? Cost Effective (Cheap) Which explains why it has outlasted it s technological contemporaries X X X Not that cheap, Housestaff Paging Bill >$10, per month The VCU Health System s Paging Bill is higher than the combined Paging Bills of all of Central and South America Pagers are leased from carrier. Lost, stolen or DBR = $125 out of your pocket

4 Telepage Communications IMPORTANT NUMBERS: EMERGENCY LINE: *50 from a VCUMC phone, from any phone. TELEPAGE: PAGING VRU: *60 from a VCUMC phone, from any phone. SPEECH RECOGNITION PAGING: *65 from a VCUMC phone, from any phone. PAGING STATUS VRU: *61 from a VCUMC phone, from any phone. LANGUAGE SERVICES: Mon Fri 8AM 5PM: , After Hours: (Telepage)

5 Paging System Basics 4 Digit Pager ID 7 Digit Direct Dial Number

6 Paging System Basics Battery Meter DO NOT LET THE BATTERY LEVEL GO BELOW HALF WAY!! Pager s signal sensitivity drops off dramatically = Missed Pages = Angry Chiefs = Angry Attendings = FREE PAGER BATTERIES!! West Hospital, 5 th Floor, East Wing

7 Paging System Basics Sending Pages by Telephone *60 VRU (Voice Response Unit): Numeric Messages Only QUICK TIP: WHEN PAGING AN ATTENDING, ALWAYS USE A 7 OR 10 DIGIT CALL BACK #, MOST ATTENDINGS CARRY SMART PHONES AND IT MAKES IT Dial *60 from any VCUMC phone Or from any other phone Enter the MUCH 4 Digit EASIER TO Pager RETURN ID YOUR when prompted PAGE. Enter your call back number or numeric message & press the # key Wait for system to confirm and then press the # key again Important!!

8 Paging System Basics Sending Pages by Telephone *65 Speech Recognition Paging Numeric Messages Only Dial *65 from any VCUMC phone Or from any other phone Speak the name of the person you wish to page when prompted Speak your call back number Wait for system to confirm and say yes to confirm and send message Speech Recognition will route your call to Telepage If it is unable to recognize the name after 2 attempts

9 Paging System Basics Changing your Paging Status by Telephone Paging Status determines if you can be paged Dial *61 from any VCUMC phone or from any other phone Enter your pager ID when prompted The system will tell you your current status & prompt you for a new status code: PRIMARY STATUS CODES: 2 = In Hospital on page 7 = Out of Hospital, unavailable Enter your new status code and press # If you are changing to a pageable code from a non-pageable code Press * to see if you have any messages

10 Paging via the Web Paging via the Web accounts for > 50% of all Or messages this one Look for this icon On the desktop of any VCUMC PC Or, Click on this Icon on the Intranet Homepage

11 SEARCH BY NAME PAGER ID OR DEPARTMENT

12 SMITH

13 CLICK THE CLICK + ICON THE PAGER TO ADD ICON USER TO TO PAGE A GROUP MESSAGE DON T CHANGE THE DEVICE TYPE!!

14 Enter message text here Note the character limit below Click Send Message When Done

15 SmartWeb: Personal Profile Check Messages Click the Personal Profile Change Paging Status Tab Change Coverage on own / virtual pager

16 4 digit pager ID Password

17 Check Messages Here Change Coverage Here Change Password Here

18 Paging System Notes Message Content DO NOT USE: Full Patient Names Medical Record Numbers Inappropriate Language MESSAGES SENT VIA THE WEB ARE TRACEABLE

19 Paging System Notes LOANER PAGERS Telepage (West Hospital 5 th Floor East) 48 hour Absolute Maximum Loan Duration

20 Paging System Notes USE OF MULTIPLE DEVICES The paging system can support multiple devices for 1 ID Cell Phones Smart Phones / Blackberrys Messaging Charges Apply!! Make sure you have unlimited text messaging Before having your device built in Send request to: [email protected] Put Cell Phone Request in Subject Line Make sure to include 4 Digit Pager ID, 10 Digit Cell phone # & Cell phone carrier (Verizon, AT&T, Sprint etc.)

21 Long Distance Access Codes LDAC is required for all Long Distance Calls Dial 9 for an outside line Dial 1 for Long Distance Then Country Code or Area Code and Phone Number Enter Code after the tone For VCUMC related calls only Personal Calls will be charged back to the individual

22 Web Password & LDAC Default Password is your 6 digit employee # LDAC is available from GME, or by calling Telepage Telepage agent will question you to confirm your identity before releasing LDAC

23 Paging System: On Call Module Look up and page from the same screen Printable On Call Schedules

24 Searchable by On-call Role Clicking On-Call Schedules Takes you here Default view is an alphabetized list of all on-call titles in the system

25

26 Drop Down Search

27 Quick Links To Services

28 Click On-Call Role See a printer friendly On Call Schedule for the month

29 Message goes here Click To Page

30 Required Helpful Acronym Only the Best Stuff for Our Latest Housestaff. Excellent Technology for Everyone!!!

31 QUESTIONS??????