Wonderware System Integrator Program Guide. Partner Ecosystem

Transcription

1 Wonderware System Integrator Program Guide Technical Support Experience Sales Support Expertise Training Collaboration

2 02 The Value of Partnering with Schneider Electric We have the Experience Schneider Electric Software business more than 100 years of experience in real-time measurement and production operations management with superior life-cycle support and a long track record of forward product migration. In addition, our support programs continue to be honored with Support Center Certified Practice awards over the past several years. Schneider Electric offerings include measurements, instruments, systems, software, applications, and services that enable operations excellence across a wide range of manufacturing and infrastructure industries. For more information on our industry solutions capabilities, visit us software.invensys.com. We have the Expertise Our unified software platform and system serves enterprises with a single application environment for a range of functions automation, supervisory, mobile operations, Manufacturing Execution Systems (MES), Enterprise Manufacturing Intelligence (EMI), connecting to ERP all to save customers the expense and difficulty of integrating, operating and maintaining multiple systems. For more information on our capabilities, visit us software.invensys.com. We Collaborate Collaboration with a strong partner network means Schneider Electric never stops innovating. From the latest evolution of Wonderware InTouch HMI to the next evolution of our MES and EMI software; from a cutting-edge energy management application to advanced SimSci process optimization solutions, and for off-the-shelf applications for specific challenges like packaging line efficiency, Schneider Electric and our Software Ecosystem Partners enable end users to quickly deploy to take advantage of savings and improvements in their operations. For more information on recent product advances, visit us software.invensys.com. The Value of the Wonderware System Integrator Partner Program We Provide the Platform to Engage The purpose of the Wonderware System Integrator Partner Program is to attract, support and retain skilled System Integrator (SI) partners to deliver highly productive solutions to end-users, utilizing the market-leading Wonderware software solutions. The Wonderware SI Partner Program is a multi-tier support system that recognizes participants by their level of experience and certifications with Wonderware products, delivery capabilities, and industry-related expertise. In addition, SI partner organizations have access to a robust methodology to nurture the skills and expertise of employees that provides a competitive edge in delivering successful projects and retaining high-quality employees. Our goal is to provide our mutual customers with expertise close-at-hand, no matter where they are in the world. We Validate Partner Expertise The Competency Program provides training and certification opportunities for our SI partners, and we encourage endusers to require that their preferred partners gain the highest levels of delivery expertise and product certification. SIs that are certified by the program have experience with a wide range of technologies from instrumentation to valves, from single-loop control to distributed and supervisory control, from manufacturing execution systems to supply-chain planning and enterprise management systems. We Collaborate with Partners Schneider Electric recognizes that our community of fully-vetted System Integrators is the key to delivering our technologies. Maintaining collaborative business relationships with our ecosystem of partners worldwide facilitates customer access to an SI community with exceptional vertical industry focus to deliver the business results that our customers needs.

3 03 Wonderware System Integrator Partner Program Benefits We are committed to supporting our SI Partners investment in business and skills growth through a comprehensive program of benefits at the company and individual employee level. Platform to Grow and Differentiate Your Business Our Partner Program offers three distinct levels Registered, Certified and Endorsed in recognition of the range of business performance and technical capabilities of our System Integrator community. The premier delivery partners in the SI Partner Program are Endorsed System Integrators. This is an invitation only level for companies who have validated technical excellence, multiple years of certification and project management experience with Wonderware solutions, combined with high levels of customer service. These authorization levels combined with Wonderware brand provide a key differentiator for our SI community in the market. We actively promote our SI Partner community through our online Solutions Partner Directory and individual SI Partner profile pages, regional campaigns, automation industry events, publications and associations. Endorsed SI Partners are also provided with the opportunity for presenting, networking and knowledge building at key partner and customer events that we host each year at the global and regional level. Platform for Reward With the Wonderware SI Partner program the more you invest in your Wonderware practice the more opportunities your company has to move up to the higher levels and gain higher rewards. The type of rewards you are eligible for are based on your Wonderware SI Partner Program levels Reference the table to the right for benefits specific to each authorized SI Partner level. Benefits of Joining this Community Partner-Focused Programs Lead allocation through our authorized Distributor network (varies by region). Free and fee based online training and certification for both sales and technical staff. Outstanding instructor-led classroom training (for a fee). Industry-recognized call center, and online technical support included in the SI Consignment Program. Comprehensive sales and marketing tools and support programs to drive leads and close business. Access to dedicated account management for those partners authorized at the Endorsed SI Partner level. Customer FIRST for Partners Technical and Training Support Program Leverage our expertise providing solutions that meet the business and operational needs of key industrial sectors to complement your company s design, integration and delivery expertise with industries in your region. Capitalize on our customer satisfaction and loyalty rates the highest of any industrial automation vendor today. Drive Demand and Market Reach Leveraging our market leading industry presence backed by over 600,000 software licenses in approximately 125,000 plants worldwide, which is about 36 percent of the world s 350,000 plants with 20 or more employees. Participate in promotional opportunities to expand industry awareness and footprint. Gain access to new opportunities as you grow and expand your advanced solutions capabilities and industry skills. Be at the forefront of innovation in the industry. Subject to eligibility participate in product beta programs and feedback forums to contribute to product development prior to release. Collaborate on Opportunities Collaborate with an established leader in the industrial automation space delivering Advanced Application solutions in MES and Enterprise Control Systems to expand your industrial automation offerings and service capabilities. Collaborate with a global community of Distributors, System Integrators, Solutions Providers, OEM, Product Partners and Global Technology Alliances to drive new and repeat business.

4 04 Wonderware SI Partner Program Benefits Registered Certified (Multiple Levels) Endorsed SI Partner Program Logo: Permission to use appropriate program tier and certification logo on SI Company s sales and marketing materials Shared promotional event participation Website Listing: Software Ecosystem Partner Directory Marketing Support Website Listing: Priority Ecosystem Partner Directory Listing Publish applications on website Endorsed SI company page on Wonderware Developers Network (WDN) Marketing Development Fund (MDF) Program to support targeted go-to-market campaigns Special invitations to our events and training sessions Consignment Service and Support: reduced rates for software and support. Pre- and Post-Sales Support: qualified lead generation and collaborative sales plan-development and execution, market development, and dedicated account team with support through local field representatives. Sales Support Comprehensive Product Support: before, during and after the sale to promote consistency across territories regardless of customer location. Corporate Endorsed SI Manager Support Participate in business planning with regional Invensys Team. Participate in collaborative delivery services program. Customer FIRST for Partners Technical and Training Support The Program provides four support purchase options: Base (Single User) and Standard, Premium and which are aligned with a company s SI Partner authorization level Technical Support and Services Business Hours Technical Support (normal local business hours) Standard Premium Online Case Management & Knowledgebase Standard Premium Discount on Consulting Services Premium Level 2 Direct/Advanced Technical Support Premium Designated Technical Account Management Emergency 24 Hour Technical Support (24/7/365) Support Usage and Summary Reports Technical and Training Support Dedicated Partner Portal for Technical Support Technical Account Management Team Access Block of Consulting Services included Planning and Technical Advisement Software Maintenance and Utilities Consignment Software maintenance releases, service packs, patches and updates Standard Premium Consignment Software version upgrades and revisions** Standard Premium Software Asset Manager (Consignment version) Enterprise Consignment Licensing Training Elements Online Training Seminars Standard Premium Discounts on Corporate Training Standard Premium Block of Corporate Training Seats (on-line & classroom) Partner Specific Agreement Required Note: For Premium Customer FIRST for Partners members to upgrade to, they must have purchased 2 consignment support subscriptions

5 05 Partner Classifications Certified SI Partner (multiple levels) Within the wide network of of Ecosystem partners, we recognize that SIs play a critical role in delivering, integrating and maintaining Wonderware solutions. As such, Invensys certifies SIs according to a tiered system, based on experience with specific products, proven industry expertise, and markets served. Only those SIs with proven technical excellence, customer service and integrity participate in our Certified and Endorsed SI Partner program levels, and we maintain strong relationships with them so that they are knowledgeable about upcoming product releases, support updates and other information critical to the mutual success of customer projects. With this extensive support, we ensure that these SIs are able to provide customers with the highest quality service. SIs can enter the program at a range of levels. Registered SI Partner For those companies who want to fully-leverage the benefits of the Wonderware System Integrator Partner Program, the program certifies SIs who have proven project delivery using certain products, integrating solutions on our System Platform, or with particular vertical industry applications or technology toolkits. A Certified Partner has: Validated technical proficiency in one or more product categories (multiple certifications are available) Multiple fully-trained and Certified Developers for at least two products Demonstrated multiple successful implementations of current Wonderware products in the first year, with continuing implementations annually SI Partner Site Certifications The SI Partner Program recognizes certification in multiple product areas. Certifications are based on a stepped-system. The entry level to the program, the Registered SI tier, fits organizations that simply need to have access to a development system and the basic resources to deliver a successful project. To participate, SIs should contact their local Wonderware Distributor, who in turn sponsors the SI and application to join the Wonderware SI Partner Program. As part of the local on-boarding process the SI may attend product training through their sponsoring Authorized Wonderware Distributor. A Registered Partner has: Received distributor sponsorship Completed enrollment into the Wonderware SI program Purchased annual consignment subscription and support Completed product-specific training (local requirements vary) An SI Partner starts with the Wonderware InTouch Software Certified Partner Level. With more experience a Partner can move on to Wonderware System Platform Certification, and fully engage with Schneider Electric on MES opportunities through system certification as a Wonderware Operations Software and/or Wonderware Performance Software Certified Partner. Our web listing for certified SIs reflects the total number of Certified Developers for each product area. Customers will therefore see the depth of resources offered by an SI.

6 06 Endorsed SI Partner Wonderware Certified Developer Program The Endorsed SI Partner level of the Wonderware System Integrator Program is designed for those Partners who have demonstrated the greatest commitment to building a strong Wonderware software practice within their business. Endorsed SI Partners are among the best-in-class in providing our mutual customers with comprehensive software solutions that increase customer efficiency, reduce costs and maximize customer profits. Invitation Only The Endorsed SI level is by invitation and requires sponsorship by the Regional Schneider Electric software channel team. Only companies with the following capabilities are open for consideration: Multiple years of certification and project management experience on our platform products. An exclusive relationship with the Wonderware software business practice teams Met target criteria in a range of business, operational and delivery performance areas Dedicated Account Management All Endorsed SI Partners are provided with dedicated account support. As a result Endorsed SI Partners are most heavily engaged in joint-business planning activities with Schneider Electric software regional sales and distribution teams. This relationship also provides Endorsed SIs with knowledge about existing products, upcoming product releases, technical support updates and other information that is critical to the successful delivery of customer projects. For an SI to achieve the various levels of certification in the Wonderware System Integrator Partner Program, the company must have multiple Certified Developers on staff. The certification process is governed by our Certified Developer Program, which provides examinations on a broad array of products ranging from Wonderware InTouch HMI to Wonderware Operations and Wonderware Performance, as well as Toolkits, Industry Applications and other software offering brands. Exams are designed to challenge developers and to measure their mastery of the technology area being evaluated. Applying for Certified Developer Certification Prospective Certified Developers must apply for exams through their local distributor of Wonderware products. Certified Developer exams are online technical exams. Certified Developer exams are available at the System Integrator Resource Center along with other technical resources. Once a registrant has obtained a Certified Developer User ID from their sponsoring Wonderware Distributor, the developer will have access to all product exams and will receive their results immediately. Upon passing the exam, the Developer will receive a Certified Developer I.D. card by mail listing all certifications, and will be able to gain access to our support knowledgebase and, unique to this program, have access to Level 2 technical support from Schneider Electric Global Customer Support senior support engineers. Our close collaboration with the Endorsed SI Partner community drives towards consistent global service standards and achieve high levels of competitive success.

7 07 Wonderware Software Consignments All Partners are required to purchase product consignment upon initial registration as a Registered SI Partner. To the right are samples of software consignments packages and consignment policies Consignment Policies SI Partners must be registered to purchase consignments, and those consignments must be purchased from the local Authorized Wonderware Distributor. Consignments must be complemented by a Support Agreement. The Consignments and Support Agreements are subscriptions that must be maintained, renewed and paid annually. Consignment subscription license files expire after twelve months and must be replaced annually by renewing the consignment and support. 1. Wonderware InTouch Consignment Consignment with standard developer support package includes: InTouch software, InTouch software for System Platform Client 2. Wonderware Development Studio Demo Consignment Consignment subscription with standard developer support package includes: IDE (Integrated Development Environment), plus Dev I/O Platform for Application Server Wonderware InTouch software, InTouch software for System Platform Client Wonderware InControl Wonderware Historian Server Standard Edition IO Servers Terminal Services for Wonderware InTouch software Wonderware Historian Clients (per device) (formerly ActiveFactory) Wonderware QI Analyst (Workstation and Controller) Wonderware SCADAlarm Wonderware Information Server (Web Content Server/ Portal and Advanced Client licenses) Wonderware InBatch FlexFormula, Microsoft SQL Server Wonderware Client Access License 3. Advanced Demo Consignment Subscription This is an expanded capability provided as a convenience to Partners who create and support applications that include Wonderware MES Operations and Performance Toolkits. Software Consignment and Support Packages There are a range of consignments available to ensure the highest level of program flexibility. Some examples follow for your reference. Please work with your local Authorized Wonderware Distributor to determine how to customize a plan that best meets your needs. To locate a Wonderware Distributor in your region go to: software.invensys.com/partners/authorized-distributors/. Advanced Demo Consignment Subscription and Support includes: Wonderware Development Studio Demo Consignment, plus MES Consignment Wonderware QI Analyst Wonderware Operations and Performance Wonderware InBatch Server Toolkit Package Consignment (All Toolkits include new ArchestrA Object Toolkit.)

8 Joining The Program Partner Policies and Responsibilities System Integrators enroll in the program through sponsorship by an authorized Wonderware Distributor. Regardless of where a Partner is located worldwide, the program will be administered using a common set of protocols by a Distributor that is local to the SI Partner. Authorized Wonderware Distributors will engage with a local Schneider Electric software regional sales manager to refer potential SIs, and will jointly be responsible for ensuring SIs enroll properly, participate, and abide by program policies and procedures. Registered SIs will be encouraged to seek certifications for the products with which they most often work. Further Information For more information about the Wonderware System Integrator Partner Program, please visit: software.invensys.com/partners/delivery-and-solutionspartners/system-integrator-partners/. Invensys Systems, Inc Rancho Pkwy South Lake Forest, CA Phone: +1 (949) Fax: +1 (949) software.invensys.com PN WW-4028 Rev. 12/ Invensys Systems, Inc. All rights reserved. Avantis, SimSci and Wonderware are trademarks of Invensys Limited, its subsidiaries or affiliates. All other brands and product names may be trademarks of their respective owners.