How To Manage A Data Center

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1 Long Term Data Center Facilities Program ISAC Briefing Second Quarter 2014 (5/28/2014)

2 Status Overview Overview: The Long Term Data Center Facilities Program is an initiative of the approved data center strategic plan to consolidate Citizens data center operations into a purposed and protected environment. Success of this Program will ensure the long term survivability and sustainability of Citizens Data Center environments. To achieve the needed improvements, this plan has identified objectives and roadmaps to facilitate optimization of Data Center processes and reduce risk to core operative qualities (Protected, Secure, Redundant, Connected, Purposed, and Managed) of Data Center operations, while also decoupling these facilities from Citizens General Office Space facilities. Status Scope: Schedule: Financial: s: One (1) scope change for this period. Implementation oversight and coordination responsibility, to a new backup solution for the development environment at CSX, was added to LTDCF control scope, so that resource intersections and interdependencies could be better aligned with migration schedule for SDM applications. Program is on plan for 2014 objectives schedule has slipped from internal procurement backlog and PM team is working to pace migration tracks for Q3 completion. PM team has used procurement delays to further mature and begin coordinating turnover objectives for in scope data center spaces. No changes to program budget or financial summary for this period. Overall hours projected for this period were lower than planned. Applied effort remains in alignment with projected effort profile but at lower volume of applied hours. effort is expected to improve next period as teams move out of seasonal preparedness activities and focus on migration tasks. 2

3 General Status SDM environment build activity is drawing to completion. SDM migration planning is focus activity. SDM Backup solution in design. Procurement to start in June. Telephony migration underway with network and cutover planning. Accomplishments this period: Completed first bi-annual review of DC Strategic Plan for Completed move group sequencing for COTs systems. Completed DMX recovery from sites. Completed SDM provisioning workbooks and started CSX builds. Complete SDM procurement activity and received SDM HW at CSX. Completed cutover of MDS services and began recovery HW. Completed move group sequencing for non-cots systems. Objectives for next period: Complete SDM environment configurations and release into service. Complete migration of JAX COTs environment to CSX. Complete detailed migration planning for telephony system, HW builds, and system migration. Complete removal of legacy MDS & EDL HW from data centers. Complete solution design for SDM Backup platform and be substantially engaged in solution procurement activity. Continued decommission of legacy systems (ongoing) Continued SDM migration group planning & sequencing (ongoing) Program Activity Overview SDM Move Summary Date Health Move Group Status 4/1 Move Group Bundling Complete 3/17 Procurement Activity Complete 6/11 Environment Build-Test In Process 6/25 SDM-01 (JAX1) In Process 7/2 SDM-02 (JAX1) Pending 7/22 SDM-03 (TLH1) In Process 7/30 SDM-04 (TLH1) Pending 8/13 SDM-05 (TLH1) Pending 8/25 SDM-06 (TPA1) In Process 9/10 SDM-07 (TPA1) Pending Nov SDM-08 (TPA1) In Process Dependent Work Summary 8/25 Telephony Migration In Process 9/24 SDM BU Solution In Process Decommission Work Summary 5/30 MDS Recovery In Process Jun-14 CX480 Recovery In Process Dec-14 JAX1 DC Turnover In Process Dec-14 TLH1 DC Turnover In Process Dec-14 TPA1 DC Turnover In Process 3

4 2014 Migration Roadmap Activity Apr May Jun Jul Aug Sep Oct Nov Dec Status SDM : Environment CSX 6/11 In Progress P3 : SDM Migration (Dev, Test, Training, Load Test) COTS (JAX) Non-COTS (TLH) Migrations Migrations In Progress SDM-01 : COTS Wave 1 ( JAX1 ) 6/25 (Needs to be (Needs to be Complete) Complete) In Progress SDM-02 : COTS Wave 2 ( JAX1 ) 7/2 Not Started SDM-03 : non-cots Wave 1 ( TLH1 ) 7/22 Hold SDM-04 : non-cots Wave 2 ( TLH1 ) 7/30 Not Started SDM-05 : non-cots Wave 3 ( TLH1 ) 8/13 Not Started SDM-06 : CORE : Wave 1 ( TPA1 ) 8/27 Hold SDM-07 : CORE : Wave 2 ( TPA1 ) 9/10 Not Started SDM-08 : CORE : Wave 3 LT & SIT ( TPA1 ) Hold Holidays CORE CORE 1.8 CORE 2.0 JAX Office (New) Procure Design JAX Office Consolidation Budget Activity Scoping / Costing Budgeting Funding Early Procurement(s) Activity Early Closure Deconstruct Work P4 : Data Center Decommission / Turn-over Tallahassee CC1 Data Center (TLH1) Dec-2014 Jacksonville Corporate Data Center (JAX1) Dec-2014 Telephony System Migration 8/25 In Process AIR System Refresh 7/30 In Process 4

5 2015 Decom Roadmap Activity Status Q3 Q4 Q1 Q2 Q3 Q4 SDM : Environment CSX P3 : SDM Migration (Dev, Test, Training, Load Test) Holidays 6/11 COTS (JAX) Migrations (Needs to be Complete) 7/30 9/10 Non-COTS (TLH) Migrations (Needs to be Complete) Jun-2014 Sep-2014 CORE x JAX Office (New) Relocation Activity ITN Procure Design IT Scope Budget / Consent Build IT Procure IT Build Move JAX Office Consolidation Closure Activity IT Scope Budget / Consent Procure IT Procure Early Closure Deconstruct Work IT Execute Late Closure Work 2015 EOC & DR Activity EOC & DR Preparedness P4 : Data Center Decommission / Turn-over JAX1 (Corp) Turnover & Lease End JAX2 (CAT), JAX3 (Point), JAX4 (CI) Turnover & Lease End P4 : Tallahassee CC1 Data Center (TLH1) Turn-over LTDCF Dec-2014 P4 : Jacksonville Corp Data Center (JAX1) Turn-Over LTDCF I&O (Operational) Turn-over Dec-2014 P4 : Jacksonville CAT Data Center (JAX2) Turn-Over LTDCF I&O (Operational) Turn-over Aug-2014 Jacksonville Point DCS & TR (JAX3) Turn-Over I&O Turn-over Jul-2014 Jacksonville CI DCS & TR (JAX4) Turn-Over I&O Turn-over Telephony System Migration 8/25 AIR System Refresh 7/30 CORE LT2 No Roadmap / in review QTP Refresh / Relocate No Roadmap / still in testing 5

6 2014 s Projection 6

7 Additional Reference Slides 5/28/ Long Term Data Center Facilities Program

8 Strategic Objectives Strategy Overview Reduce facility risks by providing a Protected environment with the Redundancy required by Citizens. Reduce operation and logistical risk with Managed facility support for Citizens production Data Center operations. Provide a scalable Data Center to enable appropriate sizing of resources for core business system services. Improve Security by enhanced use of remote management tools and off-site administration. Improve flexibility for future changes in Connectivity and changing bandwidth requirements. Realign operational expenses for Data Centers to appropriate Purpose built facilities. Reduce annual expenditure on maintenance and operation of facilities. Reduce dependency on non-data Center staff needed to support Data Center operations. Reduce management risk required for decentralized site logistics. LTDCF Objectives 1. Consolidate the current production IT and SLDC environments into a single, protected data center. 2. Re-align the IT operative culture to support a remote managed Data Center business model. 3. Complete migration activities in alignment with planned technology refreshments, architectural improvements, and required business drivers; without incurring unaccepted risk or service disruptions. 4. Decommission migrated Data Center spaces and services from the general office facilities. 8