Presentation to 3Ts Board August 2011

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Spencer Palmer
8 years ago
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1 Presentation to 3Ts Board August 2011

2 Unified communications (UC) is the integration of real time communication services such as instant messaging (chat), presence information, telephony (including IP telephony, video conferencing, call control and speech recognition with non real time communications services such as voic , e mail, SMS and fax. UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voic message and choose to access it through e mail or a mobile phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real time message that can be accessed through a variety of media such as e mail.

UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

3 Unified communications is now a mature technology, its uses for businesses are both extensive and low risk. It enables users to know where their colleagues are physically located (say, their car or home office). They also have the ability to see which mode of communication the recipient prefers to use at any given time (perhaps their mobile phone, or , or instant messaging) for instance, very useful to our switchboard staff. A user could seamlessly set up a real time collaboration on a document they are producing with a colleague, or, in a clinical setting, a doctor might do a remote consultation using hand held device and consult with a co worker at the patient s bed. With unified communications, instant messaging and presence built into the EPR application, responses to any potential deviations from the integrated care pathway of the patient, i.e. ordering additional diagnostics, could be almost immediate.

They also have the ability to see which mode of communication the recipient prefers to use at any given time (perhaps their mobile phone, or email, or instant messaging) for instance, very useful to

4 Key drivers for UC Staff flexibility, mobility, availability Improved customer experience Electronic patient record system 3T s: Process improvements decant existing PBX decommission Cost effectiveness

5 Where are we now? Legacy e mail system Analogue telephones Individual data & voice systems and site connections Multiple message stores E mail Voic Contacts Multiple devices: BSUH Mobile(s) Personal mobile(s) Desk phone(s) Laptops(s) Desktops(s) Home computer(s) PDA s

7 Where do we want to be? Converged infrastructure Simple & secure access Resilient network Exchange 2010 Lync 2010 Full IP Telephony Full wireless coverage Flexible device access Mobile Laptop Soft phone Home access Internet café Hot desking

10 How are we going to get there? New converged network High speed private link with PRH New high speed fibre networks on site Converged technology: Microsoft Exchange 2010 Messaging Voic to text Microsoft Lync Presence Chat Video conferencing Telephony Mitel IPT equipment Telephony

fibre networks on site Converged technology: Microsoft Exchange 2010

11 BSUH UC Strategy Commissioned Oct 10 Scope Fixed phones Mobile phones Bleepers Pagers Voic E mail Voice recording

12 BSUH UC Strategy findings Limited capability analogue fixed phones Mobile reception problems Bleeps two systems Voic minimal use E mail slow, difficult to access remotely Multiple device access No presence information

systems Voicemail minimal use E mail slow, difficult to

13 BSUH UC Strategy requirements High level requirements: Mobile telephony on campus Self service facilities to the public Voic access via multiple channels Mobile data access Messaging including prioritisation Presence information

public Voicemail access via multiple channels Mobile data

14 BSUH UC Strategy recommendations Immediate Continue with IVR upgrades Implement IPT solution at St Mary s site Medium term Implement new network infrastructure Migrate RSCH to IPT to allow decommission of Nortel Long term Migrate PRH site to integrated IPT

Implement new network infrastructure Migrate RSCH to IPT to

21 Upgrade power in data centre Sep 2011 to Mar 2012 Implement new e mail and unified comms software Nov 2011 to Mar 2012 Install Mitel based IPT at SMH Apr to Aug 2011 Migration of existing PBX to UC environment Jan 2013 to Dec 2014 Review bleeps, group call (Vocera) requirements

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