VPN AND CITRIX INSTALLATION GUIDE

Transcription

1 Information Technology VPN AND CITRIX INSTALLATION GUIDE Overview of the CISCO SSL VPN Portal TMCC's Cisco SSL Virtual Private Network (VPN) portal was designed to give TMCC employees secure access to the TMCC network. The portal will also give campus users and consultants external access to TMCC servers. The VPN gateway can be used from anywhere. The system is initially accessed through a web browser; then, following the instructions below, a small client (called AnyConnect) is automatically installed which will be used to access the VPN from then on. Please note: The VPN has been tested and works with Mac OS X version 10.4 and above. Any questions, please contact IT Customer Service. Initial Checklist Internet Explorer version 7+ is supported (with Java version 1.5 or later installed). Firefox is supported if it is patched to the latest version and Java 1.6(14) or later is installed. Windows Users: Active X must be enabled for Internet Explorer. Windows Vista and Windows 7 users must add to the list of trusted sites: 1. Open Internet Explorer and choose Tools > Internet Options > Security tab. 2. Click the Trusted Sites icon, then click the Sites button below. 3. Type: 4. Click Add, Close and Click OK on the Security tab. Linux or Macintosh users: installation will connect using Sun Java (instead of ActiveX). The AnyConnect install does not support Microsoft Java. If the user gets the following message, then they have selected the wrong group: "Login denied. Your environment does not meet the access criteria defined by your administrator." The correct group is "TMCCvpn" Page 1 of 8; VPN and Citrix Installation Guide Created: 9/21/2015; Rev: 9/21/2015

2 Instructions for New VPN Clients 1. Open your web browser and go to the following VPN Gateway: 2. Log in using your TMCC user name and password on the page below; the group selected should be "TMCCvpn": 3. After you press the "Logon" button and enter the site, click on the alert at the top of your browser to allow the Active X component to be installed (for Internet Explorer 10 you will not see the alert at the top of your browser; other browsers may load Java). 4. Follow the prompts for the download. It will download and automatically begin installation of the VPN Active X component. This process takes about 3 minutes. 5. If you receive a message like the one below from IE 8 then you will need to add to your Trusted Sites zone in Internet Explorer. Page 2 of 8; VPN and Citrix Installation Guide Rev.: 9/21/2015

3 6. If you receive a message similar to the ones below, click "Continue" then "Run" then "Allow" then "Install". 7. Congratulations! You have established a VPN connection. You may close the browser window. Note: You will not need to follow these seven steps in the future on this machine. When you log in next time, skip to "Connecting to SSL VPN" below. Page 3 of 8; VPN and Citrix Installation Guide Rev.: 9/21/2015

4 Connecting to SSL VPN After Installation 1. Right click on the Cisco VPN Client icon on the bottom right of your screen. Notice there is no connection established when the padlock is missing. 2. Select "VPN Connect". 3. If you are prompted for a server address, enter, "tmcconnect.tmcc.edu". Select the "TMCCvpn" group, put in your TMCC username and password. Click "OK". 4. Your VPN connection is established! Page 4 of 8; VPN and Citrix Installation Guide Rev.: 9/21/2015

5 Disconnecting from SSL VPN 5. Right click on the Cisco VPN Client icon on the bottom right of your screen (the one with the padlock). 6. Select "VPN Disconnect". TMCC Citrix Plug-in and Portal Installation Guide 1. To install Citrix, go to this webpage: 2. You will be prompted to install the Plug-In. Check "I agree" and select "Install". 3. You may see a box like below. If so, click "Run". If a User Account Control box pops up, click "Allow". Page 5 of 8; VPN and Citrix Installation Guide Rev.: 9/21/2015

6 4. Click "Install". 5. Once installation has completed, you will see the Citrix Receiver icon on the bottom right of your screen. 6. You may then continue to access the applications by using the web page or by logging in to the Receiver Plug-in (if you are using a wireless connection, you must first log in to the VPN). 7. Log in to the webpage with your TMCC username and password. To log on using the Receiver Plug-in, follow the instructions below. Page 6 of 8; VPN and Citrix Installation Guide Rev.: 9/21/2015

7 Accessing Citrix Off-Campus 1. Before opening Citrix, you must first connect to the VPN by right clicking on the Cisco VPN Client icon on the bottom right of your screen. If you are prompted for a server address, enter, "tmcconnect.tmcc.edu". Select the "TMCCvpn" group, put in your TMCC username and password. Click "OK". 2. Once you are connected to the VPN, right click on the Citrix Receiver icon on the bottom right of your screen and click open. 3. In the log on window, enter the domain before your username (i.e., tmccadmn\username) and enter your password. If prompted for a server address input: "citrixweb.tmcc.edu". 4. Once logged on, you can add your apps by clicking the "+" on the left side. Click "All Applications" and select the apps you would like on your main screen. Your apps will be on the main screen the next time you log on. Page 7 of 8; VPN and Citrix Installation Guide Rev.: 9/21/2015

8 5. To log off, click the gear in the top right corner and select "Log Off". Page 8 of 8; VPN and Citrix Installation Guide Rev.: 9/21/2015

9 Information Technology R EMOTE NETWORK ACCESS Occasionally, faculty or staff who are away from TMCC may need to access files stored on the administrative file server. In addition, teaching faculty who are in a classroom may have a need to access files stored on the administrative file server. To access your network files (typically found on your "H" drive if logged on to the TMCC network from an administrative computer), follow the steps below: 1. TMCC employees/emeritus need to use our Virtual Private Network (VPN) to create a remote connection to the TMCC network. Please reference the VPN and Citrix Installation Guide for further information. 2. Once connected to the TMCC network via the VPN, click on Start, then Run. 3. Depending on which location your network files are stored, type in the following: For Dandini Campus, Performing Arts Center, and Regional Public Safety Center: \\dr-main.tmccadmn.tmcc.edu\homedrive$ For IGT Applied Technology Center: \\ed-main.tmccadmn.tmcc.edu\homedrive$ Page 1 of 3; Remote Network Access and VPN/Citrix Installation User Guide Created: 9/21/2015; Rev: 9/21/2015

10 For Meadowood Center: \\ms-main.tmccadmn.tmcc.edu\homedrive$ For Health Science Center at Redfield: \\rf-main.tmccadmn.tmcc.edu\homedrive$ 4. Select OK. A login window like the one below will appear. 5. Log in using either: tmccadmn\username (i.e., "tmccadmn\jdoe"), OR username@tmccadmn.tmcc.edu (i.e., "jdoe@tmccadmn.tmcc.edu" as shown below) Then, enter your network password (do not check the "Remember my credentials" box) Page 2 of 3; Remote Network Access and VPN/Citrix Installation User Guide Created: 9/21/2015; Rev: 9/21/2015

11 6. You should see a folder with your name (network login name). Double-click on that folder to access your network files. These are the same files that you would normally access via the "H" drive from an administrative computer. 7. To access your departmental network files (typically found on your "S" drive if logged on to the TMCC network from an administrative computer), follow the same steps above, typing in the correct path for your departmental folder: For Dandini Campus, Performing Arts Center, and Regional Public Safety Center: \\dr-main.tmccadmn.tmcc.edu\departments$ For IGT Applied Technology Center: \\ed-main.tmccadmn.tmcc.edu\departments$ For Meadowood Center: \\ms-main.tmccadmn.tmcc.edu\departments$ For Health Science Center at Redfield: \\rf-main.tmccadmn.tmcc.edu\departments$ IMPORTANT: When finished, be sure to log out of the academic computer (or restart or turn off); otherwise, the next person who runs \\servername.tmccadmn.tmcc.edu\homedrive$ (or departments$ for departmental folders on the "S" or other) will gain direct access to your files. Page 3 of 3; Remote Network Access and VPN/Citrix Installation User Guide Created: 9/21/2015; Rev: 9/21/2015