Medical Assisting Program Handbook A Health Science Program

Transcription

1 Medical Assisting Program Handbook A Health Science Program 1

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3 Table of Contents Welcome to the Medical Assisting Program... 4 Program Approvals/Certifications... 4 Program Requirements... 4 Required Text... 4 Bookstore... 4 Criminal Background Check... 5 Program Objectives... 6 Program Content... 6 Laboratory Activities... 8 Grading Policy... 8 Grading and Work Ethic Scale... 8 Work Ethic Scale Examples... 9 General Policies Attendance, Tardies, and Absences Unexcused Absence Policy and Make-up Requirements: Fire Drills and Disaster Drills: Smoking: Telephone Usage - Cell phone Use: Equipment, Supplies, Furniture Computer Use: Instructor Access: Confidentiality: Classroom Procedures: Grievance Procedures: Uniform Dress Code: Student IDs: Code of Conduct: Cheating Plagiarism: Student Insurance: Alcohol/Drugs: Forms Requiring Student Signatures

4 Welcome to the Medical Assisting Program Welcome to the Medical Assisting Program. We are proud to know that you have chosen Orange County Public Schools as a stepping-stone to your career. This is an important phase in your life and we hope to make it meaningful and productive for your future. This handbook has been designed to guide you throughout your chosen program. During the general campus orientation, you were provided a District Student Handbook and a District Code of Conduct as well. You will find requirements, policies, and expectations for successful completion of your chosen program. We advise you to become familiar with the guidelines, requirements, and policies. It is your responsibility to understand these if you are to optimize your educational experience. If you have questions about the handbook, or if you feel a particular concern is not addressed, do visit with your instructor. We all wish you a very successful academic experience. Program Approvals/Certifications Winter Park Tech Council on Occupational Education Commission on Accreditation of Allied Health Education Programs (CAAHEP) Program Requirements TABE scores: Mathematics 10; Language 10; Reading 10. Meet with Guidance Counselor and financial aid advisor (if applicable) Pre-orientation with instructors. (High School Students parents must attend) Complete application process Required Text Your Instructor will provide you with a Syllabus that will include the textbook requirements. Bookstore The bookstore at each tech center stocks textbooks required by the programs, plus a limited selection of school supplies. T-shirts, hats, mugs and other items with the school logo may also be available. Books are only sold to campus students unless otherwise authorized by the school Director or designee. The Campus maintains a schedule of both day and evening hours of operation. Financial aid students on a book deferment must bring back ALL books unopened and materials unused to cancel their deferment within the first five days of school. Any books or materials used will be the responsibility of the student and will have an outstanding fee until paid in full. Refunds or exchanges for books may be processed under the following specific circumstances: A receipt must be provided by the customer. The book must be new (no markings, no broken binding, no imprints on the cover). All requests for book refunds must occur within 30 days of purchase. Refunds are made by check within 10 days of book return. A refund/exchange is authorized if a class is cancelled, and then only if the books are in saleable condition as described above. 4

5 Criminal Background Check A criminal background check is required. The form for the Florida Department of Law Enforcement (FDLE) background check can be found in the Admissions Office. Please read the following important notice from the Department of Health concerning prior criminal history and ability to be licensed. Section , Florida Statutes Important Notice for Initial Licensure Applicants and Renewals: Effective July 1, 2012, Section , Florida Statutes, provides that health care boards or the department shall refuse to issue a license, certificate or registration and shall refuse to admit a candidate for examination if the applicant: Has been convicted of, or entered a plea of guilty or nolo contendere to, regardless of adjudication, a felony under Chapter 409, F.S., (relating to social and economic assistance), Chapter 817, F.S., (relating to fraudulent practices), Chapter 893, F.S., (relating to drug abuse prevention and control) or a similar felony offense(s) in another state or jurisdiction unless the candidate or applicant has successfully completed a drug court program for that felony and provides proof that the plea has been withdrawn or the charges have been dismissed. 1. Any such conviction or plea shall exclude the applicant or candidate from licensure, examination, certification, or registration, unless the sentence and any subsequent period of probation for such conviction or plea ended: a. For the felonies of the first or second degree, more than 15 years from the date of the plea, sentence and completion of any subsequent probation; b. For the felonies of the third degree, more than 10 years from the date of the plea, sentence and completion of any subsequent probation; c. For the felonies of the third degree under Section (6)(a), F.S., more than 5 years from the date of the plea, sentence and completion of any subsequent probation; 2. Has been convicted of, or entered a plea of guilty or nolo contendere to, regardless of adjudication, a felony under 21 U.S.C. ss (relating to controlled substances) or 42 U.S.C. ss (relating to public health, welfare, Medicare and Medicaid issues), unless the sentence and any subsequent period of probation for such conviction or pleas ended more than 15 years prior to the date of the application; 3. Has been terminated for cause from the Florida Medicaid program pursuant to s , F.S., unless the candidate or applicant has been in good standing with the Florida Medicaid program for the most recent 5 years; 4. Has been terminated for cause, pursuant to the appeals procedures established by the state or from any other state Medicaid program, unless the candidate or applicant has been in good standing with a state Medicaid program for the most recent 5 years and the termination occurred at least 20 years before the date of the application; 5. Is currently listed on the United States Department of Health and Human Services Office of Inspector General's List of Excluded Individuals and Entities 5

6 Program Objectives This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Health Science career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higherorder reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Health Science career cluster. Program Content The content includes but is not limited to communication, transcultural communication in healthcare, interpersonal skills, legal and ethical responsibilities, health-illness concepts, administrative and clinical duties, emergency procedures including CPR and first aid, emergency preparedness, safety and security procedures, medical terminology, anatomy and physiology, and employability skills. This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the health care industry: planning, management, finance, technical and production skills, underlying principles of technology, labor issues, community issues and health, safety, and environmental issues. This program is a planned sequence of instruction consisting of five occupational completion points. When offered at the postsecondary adult career and technical level, this program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section (1), F.S. Career and Technical credit shall be awarded to the student on a transcript in accordance with Section (3)(b), F.S. OCP Course Number Course Title Course Length SOC Code A HSC0003 Basic Healthcare Worker 90 hours B MEA0500 Medical Office Receptionist 100 hours C MEA0521 Phlebotomist, MA 75 hours D MEA0543 EKG Aide, MA 75 hours E MEA0550 Medical Assistant hours MEA0551 Medical Assistant hours MEA0552 Medical Assistant hours After successfully completing this program, the student will be able to perform the following: 01.0 Demonstrate knowledge of the health care delivery system and health occupations 02.0 Use oral and written communication skills in creating, expressing and interpreting information and ideas. 6

7 03.0 Describe the importance of professional ethics and legal responsibilities 04.0 Demonstrate an understanding of and apply wellness and disease concepts Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance Recognize and respond to emergency situations 07.0 Recognize and practice infection control procedures 08.0 Use information technology tools Explain the importance of employability skill and entrepreneurship skills Demonstrate knowledge of blood borne diseases, including HIV/AIDS 11.0 Demonstrate mathematics and science knowledge and skills Demonstrate language arts knowledge and skills Demonstrate personal money-management concepts, procedures, and strategies Solve problems using critical thinking skills, creativity and innovation Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives Demonstrate basic clerical/medical office duties Demonstrate accepted professional, communication and interpersonal skills 19.0 Discuss phlebotomy in relation to the health care setting Identify the anatomic structure and function of body systems in relation to services performed by a phlebotomist Recognize and identify collection reagents, supplies, equipment and interfering chemical substances Demonstrate skills and knowledge necessary to perform phlebotomy Practice infection control following universal (standard) precautions Practice accepted procedures of transporting, accessioning, and processing specimens Practice quality assurance and safety Describe the role of a medical assistant with intravenous therapy in oncology and dialysis Describe the cardiovascular system 28.0 Identify legal and ethical responsibilities of an EKG Aide Demonstrate knowledge of, apply and use medical instrumentation modalities Perform patient care techniques in the health care facility 31.0 Demonstrate communication skills used by medical assistants Demonstrate knowledge of legal responsibilities for medical assistants Demonstrate an understanding of anatomy and physiology concepts in both illness and wellness states 34.0 Demonstrate knowledge of the fundamentals of microbial control and use aseptic techniques Demonstrate knowledge of emergency preparedness and protective practices Perform CLIA waived diagnostic clinical laboratory procedures Demonstrate awareness of clinical microscopy techniques and procedures that may be performed in CLIA-exempt laboratories under physician supervision 38.0 Demonstrate basic office examination procedures Demonstrate minor treatments Demonstrate knowledge of basic diagnostic medical assisting procedures Demonstrate knowledge of pharmaceutical principles and administer medications Demonstrate basic X-Ray procedures Perform administrative office duties. 7

8 Laboratory Activities Laboratory activities are an integral part of this program. These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations. Equipment and supplies will be provided to enhance hands-on experiences for students. This program is designed to prepare students for employment as medical assistants SOC Although it is not required, it is strongly recommended that the programs meet the Standards and Guidelines of an Accredited Educational Program for the Medical Assistant adopted by the American Association of Medical Assistants and the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the American Medical Technologist and the Accrediting Bureau of Health Education Schools (ABHES). Grading Policy All career certificate programs and adult education courses follow the state curriculum frameworks. Program competencies are divided into Occupational Completion Points (OCPs). A student may exit at any OCP and receive a certificate that designates the completed OCP. To receive a career certificate for a program, a student must meet all OCPs in the program and pass the minimum literacy requirements on the Test of Adult Basic Education (TABE). At the end of each marking period, the instructor will complete a report card. This represents an overview of the student s growth. It emphasizes course/program achievements as well as student attendance, work ethic and skills. Intervention for a student making unsatisfactory progress will be initiated at the midpoint of each nine weeks by the instructor to ensure appropriate student progress and achievement. Students study under a competency-based system and are graded as competency requirements are satisfactorily completed. The Orange County Public Schools approved grading scale is used to report student achievement. The formula to determine each student s grade is calculated each grading period using this calculation: 65% of the grade is coursework in the career certificate or adult education program and 35% of the grade is based on the professional work ethic. The grading policy will be covered in more detail during the campus orientation. Grading and Work Ethic Scale Grade Percentage Work Ethic Definition A Outstanding progress B Above Average Progress C Average Progress D Lowest Acceptable Progress F Below 60 0 Failure 8

9 Work Ethic Scale Examples Trait Attendance Personal Characteristics Teamwork Appearance Attitude Productivity Organization Communication Cooperation Respect Sample of Appropriate Behavior Attends class, arrives/leaves on time; notifies instructor in advance of a planned absence. Displays loyalty, honesty, trustworthiness, dependability, reliability, initiative, selfdiscipline, and self-responsibility. Respects the rights of others, respects confidentiality; is a team worker; is cooperative; is assertive; displays a customer service attitude; seeks opportunities for continuous learning; demonstrates mannerly behavior. Displays appropriate dress, grooming, hygiene, and etiquette. Demonstrates a positive attitude; appears self-confident; has realistic expectations of self. Follow safety practices; conserves materials; keeps work area neat and clean; follows directions and procedures; completes assignments on time, makes up assignments punctually; participates. Displays skills in prioritizing and management of time and stress; demonstrates flexibility in handling change. Displays appropriate nonverbal (eye contact, body language) and oral (listening, telephone etiquette, grammar) skills. Displays leadership skills; appropriately handles criticism, conflicts, and complaints; demonstrates problem-solving capability; maintains appropriate relationships with supervisors and peers; follows chain of command. Deals appropriately with cultural/racial diversity; does not engage in harassment of any kind. 9

10 General Policies Attendance, Tardies, and Absences Unexcused Absence Policy and Make-up Requirements: The OCPS Career & Technical Education Student Handbook policies for attendance, tardies, absences, make-up requirements, and unexcused absences will be upheld in the Medical Assisting program (See OCPS CTE Student Handbook). Fire Drills and Disaster Drills: Regulations require that fire drills, bad weather drills, and lockdown procedures be held periodically throughout the school year. Each drill has specific procedures and warnings that will be taught to your class by the instructor. Please take note of the following guidelines: Every drill is to be taken seriously. A drill can take place at any time. All students should follow the exact procedures for each drill. Students should follow the lead of their teacher so that they will be in compliance with the drill and know the routine in case of an actual event. To turn in a false alarm is a criminal offense. Smoking: Smoking is not allowed on any campus per regulations of Orange County Public Schools. Telephone Usage - Cell phone Use: A student may possess a cell phone on school property, provided that during school hours the cell phone remains off or is on vibrate. During certain testing situations, all cell phones must be placed in a designated area. Violation of this policy may result in confiscation of the cell phone and/or other disciplinary action. Equipment, Supplies, Furniture Computer Use: Computers are the property of OCPS and students must respect the district s policies outlined in the student handbook. They are not for personal use. No s, blogging, or personal surfing. Printers are for school work only. Be frugal when using paper and ink. Remove personal items from computer desks when not in use. No Food or Drink around the computer desks. Headsets are permitted. Digital music devices are encouraged during independent study periods only. Instructor Access: 7:45am- 2:30pm Monday Friday Confidentiality: Federal legislation (HIPAA) protects the confidentiality of medical information and patient rights. Medical Assistants must follow the HIPAA requirements. Students should not discuss client information 10

11 with family members or others. Gossip about clients, facilities, and co-students is considered a breach of confidentiality and the student can be withdrawn from the program. Classroom Procedures: The Medical Assisting program is a combination of in class, online and clinical instruction. Students will receive a syllabus of all components of the program at orientation. Grievance Procedures: A student is encouraged to resolve an issue at the classroom level. If there is no resolution at the classroom level, the student may present the concern to the counselor. If a satisfactory solution is not reached, then the issue is regarded as a grievance. Steps to be followed regarding a student grievance are the following: 1. The student must state the grievance in written form to the appropriate school administrator. 2. Within five school days, the appropriate administrator will meet with the student. The student will be afforded the opportunity to state his/her view and to present evidence of witnesses. A decision will be made. 3. Within five school days of the initial meeting a student may appeal the outcome of that meeting to the technical center senior director who will schedule a meeting with the student within two weeks. A decision will be made. 4. If the student is not satisfied with the decision, he/she may further appeal to the associate superintendent or designee who will convene an impartial board to review the grievance and render a final decision. 5. If the grievance is not settled to the student s satisfaction at the local level the student may contact: The Council on Occupational Education, 7840 Roswell Road, Suite 325, Atlanta, GA Telephone number: Uniform Dress Code: Professionalism is of essence in medical assisting practice. To this end, the following dress code must be adhered to by all members of the Medical Assisting Programs in preparation for actual practice in the field. All students must wear plain top and bottom scrubs. The colors will be discussed in orientation. Pants must be long and hemmed properly. All students may wear or bring a short white lab coat to class daily. The coat must be longsleeved. All students must wear clean leather shoes. Sneakers or nursing shoes are acceptable. NO crocs or shoes with holes or mesh in them. Uniforms are to be kept clean and ironed at all times. Uniforms are NOT to be worn over regular pants and shirts. A plain white tee shirt may be worn under scrub shirt for warmth and must be tucked in. No student may wear sweatshirts, jackets, sweaters, long sleeve shirts or turtlenecks with their uniform. Heavy make-up and long, painted, acrylic, gel or other artificial nail applications are NOT allowed in the Medical Assisting classroom due to infection control. Nails are to be kept short and clean. Jewelry is limited to wedding or engagement rings, watches (with a second hand) and one small earring in each ear. No facial piercings or visible tattoos are permitted. 11

12 Hair must be professional and tied back if longer that shoulder length (while working in the lab). Personal hygiene is to include daily showering, underarm deodorant, and no use of scented body products due to potential for allergic reactions. The Medical Assisting program has a zero tolerance policy regarding uniform violation. Student IDs: Students must wear ID s at all times. Code of Conduct: The Orange County School Board Code of Student Conduct will be enforced. All Medical Assisting students will receive a copy during orientation. Students are expected to conduct themselves in an acceptable manner and reflect the individual goals and the purpose of Orange County Public Schools. The Center Director has the responsibility to immediately notify the appropriate law enforcement agency when any student under his or her jurisdiction violates the law. Cheating Plagiarism: Cheating or plagiarism on any classroom or clinical work assigned is considered a serious offense. Plagiarism is the act of copying someone else s work and presenting it as your own. This would include copying directly from textbooks, other references, an Internet Site, or other students work. It is a form of cheating and will result in the same consequences as cheating. All incidents of cheating and/or plagiarism will result in a zero for that assignment and a written anecdotal in the student s record. A second offense results in automatic dismissal from the program. Student Insurance: All technical students must purchase school accident insurance or provide proof of insurance that covers them while in school-related activities. For a nominal fee a student may purchase 24-hour coverage. Insurance requirements must be taken care of upon registering for the program. Alcohol/Drugs: The Orange County Public School Drug-Free School Act is covered in the OCPS CTE Student Handbook. (See OCPS CTE Student Handbook) 12

13 Forms Requiring Student Signatures Print Student Name Student Number I, the undersigned, have read and understand the following sections as written in the Medical Assisting Program Handbook and do agree to abide by the policies as written: (initial each section below) Policies/Requirements Attendance Policy Agreement Dress Code Requirement Grading Policy Student Signature Date Witness Signature (if required) Date 13

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