Work Ethics. Student Overview

Transcription

1 Work Ethics Student Overview

2 STUDENT WORK ETHICS PERFORMANCE STANDARDS The mission of Work Ethics training is to provide the necessary skills for you to be successful employees in your chosen career. To be successful in that career you must possess both strong occupational skills and good work habits. 2

3 STUDENT WORK ETHICS PERFORMANCE STANDARDS We are committed to incorporating these good work habits into every facet of your education. 3

4 EVALUATION 4

5 EVALUATION Work ethics program is designed to promote positive work behaviors Evaluation is part of the teaching process Evaluation is based on ten traits Instructors provide timely feedback 5

6 Work Ethics Traits The BIG Ten 1. Attendance: attends class; Arrives/leaves on time; Notifies instructor in advance of planned absences. 2. Character: displays loyalty, honesty, trustworthiness, dependability, reliability, initiative, self-discipline, and self-responsibility. 6

7 Work Ethics Traits The BIG Ten 3. Teamwork: respects the rights of others; Respects confidentiality; Is a team worker; Is cooperative; Is assertive; Displays a customer service attitude; Seeks opportunities for continuous learning; Demonstrates mannerly behavior. 4. Appearance: displays appropriate dress, grooming, hygiene, and etiquette. 5. Attitude: demonstrates a positive attitude; Appears self-confident; Has realistic expectations of self. 7

8 Work Ethics Traits The BIG Ten 6. Productivity: follows safety practices; Conserves materials; Keeps work area neat and clean; Follows directions and procedures; Makes up assignments punctually; Participates. 7. Organizational skills: manifests skill in prioritizing and management of time and stress; Demonstrates flexibility in handling change. 8

9 Work Ethics Traits The BIG Ten 8. Communication: displays appropriate nonverbal (eye contact, body language) and oral (listening, telephone etiquette, grammar) skills. 9

10 Work Ethics Traits The BIG Ten 9. Cooperation: displays leadership skills; Appropriately handles criticism, conflicts, and complaints; Demonstrates problem-solving capability; Maintains appropriate relationships with supervisors and peers; Follows chain of command. 10. Respect: deals appropriately with cultural/racial diversity; Does not engage in harassment of any kind. 10

11 Worker Characteristics Grade Section A Attendance Section B Use of Time Section C Demonstrated Professionalism Grade is the average of the 3 sections 11

12 EVALUATION A copy of the form is handed to each student, and the original is placed in the student s class file Final Trimester Grade is: 1/3 Worker Characteristics Grade 1/3 Skills Proficiency (Hands-on) 1/3 Related Information (Book Work) 12

13 Work Ethics Module 1 Attendance

14 ATTENDANCE: INTRODUCTION STUDENTS WILL UNDERSTAND THE IMPORTANCE OF ATTENDANCE IN THE CLASSROOM AND WORKPLACE. 14

15 ATTENDANCE: OBJECTIVES Understand the IMPORTNACE of PUNCTUAILTY/attendance Attend/leave class on time Notify instructor in advance of planned absences Make up ASSIGNEMENTS punctually 15

16 ATTENDANCE: Make attendance your highest priority Know your schedule Use an alarm clock Get enough sleep 16

17 ATTENDANCE Arrange transportation ahead of time Know your plan in advance Have an alternate plan 17

18 ATTENDANCE Inform your supervisor if you won t be at work Inform your instructor if you will miss class TCAT Hartsville

19 WORK ETHICS Module 2 Character

20 CHARACTER INTRODUCTION The student will understand the importance of good character traits in the classroom and workplace. 20

21 CHARACTER: OBJECTIVES Maintain honest behaviors in all situations. Be trustworthy, dependable, and reliable in meeting all job responsibilities. Be willing to initiate projects and follow them through to completion. Demonstrate self-discipline and selfresponsibility. 21

22 CHARACTER: OBJECTIVES LOYALTY HONESTY TRUSTWORTHINESS DEPENDABILITY & RELIABILITY INITIATIVE SELF-DISCIPLINE & SELF- RESPONSIBILITY 22

23 LOYALTY In return for salary and benefits, the firm expects loyalty. With loyalty comes a sense of pride. All employees are goodwill ambassadors and salespeople for their company. 23

24 HONESTY HONESTY IS VALUABLE EMPLOYEES ACCOUNT FOR 30% OF ALL SHORTAGES 24

25 HONESTY BEING HONEST IS MORE THAN JUST NOT TAKING THINGS IN AN 8 HOUR DAY --- HOW MUCH TIME SHOULD BE SPENT ON TASK 25

26 HONESTY USING THE COMPANY TELEPHONE FOR PERSONAL LONG DISTANCE CALLS IS ACTUALLY STEALING FROM THE COMPANY!!! 26

27 TRUSTWORTHINESS HIGHER TRUST = HIGHER PAY!! CLOSING OR OPENING THE OFFICE SUPERVISING OTHERS HANDING CASH COMPLETE A TASK EARN SOME TRUST 27

28 DEPENDABILITY & RELIABILITY DEPENDABILITY & RELIABILITY = TRUSTWORTHINESS. A RESPONSIBLE, DEPENDABLE EMPLOYEE IS ONE WHO AGREES TO CARRY OUT A TASK UNDER AGREED- UPON PROCEDURES, AND DOES SO!! 28

29 INITIATIVE WHEN EMPLOYEES HAVE INITIATIVE, THEY ARE WILLING TO SEE THAT WORK GETS DONE. PEOPLE WITH INITIATIVE ARE: MOTIVATED. ENTHUSIASTIC. INDUSTRIOUS. HARD WORKING. 29

30 INITIATIVE AN ATTITUDE OF HELPFULNESS MAKES THE ORGANIZATION RUN SMOOTHLY AND IMPROVES EVERYONE S SITUATION. 30

31 SELF-DISCIPLINE & SELF-RESPONSIBILITY EVERY THING IN LIFE IS A CHOICE THE HARD PART IS MAKING THE BEST CHOICE AMONG THE ALTERNATIVES 31

32 SELF-DISCIPLINE & SELF-RESPONSIBILITY SELF-DISCIPLINE IS A PART OF ACCEPTING RESPONSIBILITY SELF-DISCIPLINE REQUIRES THE HANDLEING OF EMOTIONS 32

33 WORK ETHICS Module 3 Teamwork

34 TEAMWORK INTRODUCTION The student will recognize and exhibit proper workplace behavors. 34

35 TEAMWORK OBJECTIVES: Respect the rights of others Be a team worker Be cooperative Be assertive Display a customer service attitude Seek opportunities for continuous learning Demonstrate mannerly behavior Respect confidentiality 35

36 MODULE OVERVIEW: It is vital that employees work as a team. It is important to: EMPLOYEE CO-WORKERS COMPANY The supervisor will look for these traits, and those workers who exhibit them will be rewarded. 36

37 Respect the Rights of Others It s easy to get caught up in our own problems. detrimental to our success. 37

38 Respect the Rights of Others In order to maximize our experience, we must be aware of how we differ. We must take these variances into consideration when making a decision that will affect others. 38

39 Be a Team Worker Teamwork has become the buzzword in the last few years. We must learn to function in teams and work together. 39

40 Be Cooperative A cooperative attitude is always a must. Each person is judged on willingness to cooperate with and get along 40

41 Be Assertive Another desirable workplace behavior is assertiveness. 41

42 Displays a Customer Service Attitude Customer service is more than knowing that the customer is always right. 42

43 Seek Opportunities for Continuous Learning Lifelong learning is the key to retaining success 43

44 Demonstrate Mannerly Behavior Manners may seem old fashioned and not a requirement, but that s not true. The display of manners is becoming more important each day. Manners are about treating others the way we would like to be treated. Displaying manners is about respecting the views and beliefs of others. 44

45 Respect Confidentiality Proprietary information must always be kept in the strictest of confidence. 45

46 WORK ETHICS Module 4 Appearance

47 APPEARANCE: INTRODUCTION: Upon completion of this lesson, students will understand the importance of: Appearance, Grooming, Hygiene, Etiquette 47

48 APPEARANCE: OBJECTIVES: Understand the importance of appearance Display appropriate dress Have a groomed and neat appearance Practice hygiene Use correct behavior 48

49 MODULE OVERVIEW: Appearance deals with every aspect of how we perceive an individual. In an instant, we form opinions about a person based on. Appearance, Smell, Cleanliness, Mannerisms. 49

50 APPEARANCE 50

51 APPEARANCE For your program, the proper classroom/lab attire is? Groomed and neat. Clean and combed hair. Styled appropriately. Clothes are pressed. Shirttails tucked in. Shoelaces tied. Stockings are run-free. Shoe heels appropriate. 51

52 APPEARANCE The practice of good personal hygiene is a must. Daily bathing is a necessity. Body perspiration causes odors that can be very offensive to others. The use of a deodorant and antiperspirant. Good oral hygiene. Be sensitive to others around you by taking care of yourself and your body's needs. 52

53 WORK ETHICS Module 5 Attitude

54 ATTITUDE: INTRODUCTION Recognize and exhibit positive attitudes, Appear self-confident, Develop realistic expectations for themselves 54

55 ATTITUDE: OBJECTIVES: Demonstrate a positive attitude Appear selfconfident Have realistic expectations of self 55

56 MODULE OVERVIEW: Concentrates on personal attitudes. Develop realistic expectations. Learn to feel good about oneself. 56

57 Demonstrate a Positive Attitude Never underestimate the power of proper attitude. Attitude determines how successful we will be. Attitude determines altitude. 57

58 Appear Self-confident Self-confidence is prerequisite to success. Willing to learn new skills. To take opportunities. To grow. 58

59 Have Realistic Expectations of Self We all have our own set of limitations and different capabilities. Realizing our limits is an important part of becoming the best that we can. 59

60 Have Realistic Expectations of Self To be successful, we should set goals. 60

61 Have Realistic Expectations of Self Setting realistic goals,and working to achieve them, helps us to continually grow and develop. 61

62 WORK ETHICS Module 6 Productivity

63 PRODUCTIVITY: Introduction Workplace and classroom safety Conserve materials Keep work area clean Follow directions 63

64 PRODUCTIVITY: Objectives Follow safety practices Conserve materials Keep work area neat and clean Follow directions and procedures 64

65 Follow Safety Practices Important part of work ethics. Each lab has safety procedures. Each department will have a set of safety guidelines. 65

66 Follow Safety Practices Rules are not designed to punish, but to protect. Safety is important and is everyone s responsibility. 66

67 Follow Safety Practices The fact remains that everyone suffers with injury. Following safety rules will not totally eliminate "lost-time accidents. 67

68 Conserve Material It s not your money if you make a mistake, is it? 68

69 Keep Work Area Neat and Clean Housekeeping is everyone s job. Maintenance will handle heavy cleaning. Each employee is responsible for maintaining their own workspace. 69

70 Keep Work Area Neat and Clean You may be busy but you have to straighten up. Takes a few minutes each day. 70

71 Follow Directions/procedures Read directions and procedures. Follow established procedures. 71

72 Fire Safety Awareness and Fire Extinguisher Training This Training Module Was Developed in Cooperation With the Public Information and Life Safety Education Section of the Fairfax County Fire & Rescue Department 4100 Chain Bridge Road, Fairfax, VA (703) or ( TTY Portions Copyright by Dr. Robert Toreki, Used by Permission

73 FIRE PREVENTION BASICS Fire Is the Most Common Workplace and Home Hazard! To Protect Yourself: KNOW how fires are caused Oxygen + fuel + heat = FIRE!! Remove any one - you have no fire! REPORT unsafe conditions PRACTICE good housekeeping LEARN emergency procedures 73

74 WORK ETHICS Module 7 Organizational Skills

75 ORGANIZATIONAL SKILLS: INTRODUCTION Upon completion you will understand how to become more organized and display good time management techniques. Be able to better handle stress and change. 75

76 ORGANIZATIONAL SKILLS: OBJECTIVES Demonstrate skill in prioritizing and in management of time and stress. Demonstrate flexibility in handling change. 76

77 MODULE OVERVIEW Good organizational or time management skills. Stress management skills. 77

78 Organizational Skills Key ingredient for success is effective time management and organizational skills 78

79 Organizational Skills Individuals whose lives do not allow them to follow through with tasks learn steps to reintroduce order. When order is reintroduced, accomplishments become evident. 79

80 Time Management Techniques Believe You are in control. Say no Know your limitations. Ask for help Help comes in many forms. Spend time wisely. Enjoy free time. 80

81 Handling Stress Handling stress is more difficult than simply getting organized Strong organizational skills will go a long way in reducing stress Ability to deal with stress is related to your personality 81

82 Handling Change Nature of life Transportation Communications Personal computers You can expect more changes Survival of the fittest Survival of the most adaptable 82

83 WORK ETHICS Module 8 Communication

84 COMMUNICATION: INTRODUCTION: Understand the importance of communication skills. 84

85 COMMUNICATION: OBJECTIVES: Understand the importance of good communication skills Understand how nonverbal communication skills affect overall communications Use effective listening techniques Use proper oral communication skills 85

86 MODULE OVERVIEW We are constantly in a state of giving and receiving communications. Problems arise when one does not receive, or understand, the message as it was intended. Understand the importance of good communications skills. 86

87 Communication Sight and sound are the most frequent. 87

88 Communication The channel used to convey the message might be wrong. 88

89 Communication Poor listening skills can constitute a barrier also. 89

90 Nonverbal Communications People telegraph their feelings, whether they are aware of it or not. Whatever goes on inside shows outside. 90

91 Nonverbal Communications -- BODY Using our arms, bodies, and legs to block in others or things can be a sign of territorial feelings. 91

92 Oral Communications Success -- full responsibility Take responsibility for being certain you understand what is being said Recognize barriers exist 92

93 Listening Skills Effective listening is active participation It is an activity 93

94 Telephone Skills It is easy to be rude. Anger, irritation, and frustration can be suggested by our tone of voice. Ignoring our calls and our messages suggests that we are unconcerned about our clients and customers. When we speak on the phone at work, we should always have a smile in our voice. 94

95 WORK ETHICS Module 9 Cooperation

96 COOPERATION: INTRODUCTION: Understand the importance of Leadership skills, Ability to handle criticism and conflicts Problem-solving capability, Ability to get along with others, Willingness to follow the chain of command 96

97 COOPERATION: OBJECTIVES: Display leadership skills Practice conflict management skills Demonstrate problem solving skills Maintain good working relationships Follow the chain of command 97

98 MODULE OVERVIEW: Ability to interact professionally will impact success In order to succeed Know how to handle problems Resolve conflict Follow the chain of command Get along with others 98

99 Developing Leadership Skills Special point of view. Basic aim -- get other people to do things. Not an easy thing to do. Bossing is not leading. People would rather be led than bossed. Leaders get more out of people than bosses do. 99

100 Developing Leadership Skills Overall, successful leaders demonstrate the following traits: Leaders do not let their feelings control them. Leaders are more democratic than dictatorial. Leaders encourage people rather than order them around. 100

101 Developing Leadership Skills Leadership skills are developed. Be aware of opportunities to be a leader. 101

102 Developing Problem Solving Techniques Solving problems is a challenge we face everyday. It is better to solve the problem before it gets bigger and more difficult. 102

103 Developing Problem Solving Techniques The IDEA method for solving problems is a sure-fire method for reaching a solution to problems. Step 1: Identify your problem. What do I need to accomplish? What should I be able to do when I finish this task? Step 2: Design your solution. What information is available to solve my work problem? What materials do I need to solve my work problem? 103

104 Developing Problem Solving Techniques The IDEA method for solving problems is a sure-fire method for reaching a solution to problems. Step 3: Examine your resources. What do I already know about this situation that will help me? What information sources will be the most helpful? 104

105 Developing Problem Solving Techniques The IDEA method for solving problems is a sure-fire method for reaching a solution to problems. Step 4: Assess your solution. Did I accomplish my purpose? Did the information help me solve my work problem? 105

106 Maintaining Good Relationships with Supervisors and Co-Workers The more you know about people and their needs, the better you get along with them. Everyone is unique. 106

107 WORK ETHICS Module 10 Respect

108 RESPECT: INTRODUCTION Understand the importance of dealing with legal and ethical issues 108

109 RESPECT: OBJECTIVES: Deal appropriately with cultural/racial diversity Not engage in harassment of any kind 109

110 MODULE OVERVIEW Each person is unique Difficulty accepting others When we pre-judge someone, we are prejudiced 110

111 MODULE OVERVIEW Stereotyping Limit a person s opportunities Keep our prejudices from affecting how we interact 111

112 Legal/Ethical Issues Much has been written and reported Sexual harassment lawsuits 112

113 Legal/Ethical Issues Many ruined careers Devastated families 113

114 Legal/Ethical Issues Our workforce has changed Women Minorities Training or a college education Wide range of age groups Cultural/racial diversity Increase awareness and respect 114

115 Legal/Ethical Issues Important terms to understand Sexist --- refers to the attitude of a person toward others of the opposite sex Sex discrimination --- when employment decisions or treatment is based on an employee s sex 115

116 Legal/Ethical Issues Sexual harassment --- unwelcome behavior of a sexual nature Quid pro quo -- means this for that. Working conditions based on acceptance or rejection of unwelcome behavior 116

117 Legal/Ethical Issues Hostile environment -- unwelcome behavior adversely affects an employee s work 117

118 Legal/Ethical Issues Unlawful sexual harassment: Makes granting sexual favors a condition of employment Retaliates against a person who refuses to grant sexual favors Creates a hostile, offensive, threatening, or intimidating work environment that impacts the victim s ability to perform his or her job 118

119 Legal/Ethical Issues Unlawful harassment: Verbal Physical Visual 119