Global Software Development - OHJ 3 Credits
|
|
- Norma Greene
- 8 years ago
- Views:
Transcription
1 Global Software Development - OHJ 3 Credits Coordinator Prof Imed Hammouda Topic Outsourcing and Off shoring Presentation By Mayank Sharma
2 Quote On Outsourcing President Bush is on an eight-day tour of Asia. He s visiting American jobs. David Letterman
3 Basics Smart shoring Picking Best from All parts In shoring Within EU, America
4 Off shoring Types There are four basic types of offshore outsourcing: ITO information technology outsourcing BPO business process outsourcing covers things like running call centers, processing insurance claims. Software R&D offshore software development KPO knowledge process outsourcing covers things that require a higher skill set such as reading X-Rays, performing investment research on stocks and bonds, handling the accounting functions for a business or executing engineering design projects.
5 Why To do Money On an average a software Project in US cost about 75 USD whereas if done in developing economies cost about 25 USD Time Reduce time to market by using difference between the time zones Quality This can be done via SLA (Service Level Agreement) Performance Directly proportional to Time and Quality Risk Management Some parts of Risks are transferred to the Outsourced firm
6 When to do Unique Skills Required High Level Skills - Compiler Development - Algorithm Development - Data Mining Project Requirement Temporary or Uncertain - Introduce New Technology - New Business Process - New Prototype Development Core Competency difference - Testing - CRM (Call Centers)
7 How to Do Deciding to outsource and what and where to outsource By Strategic Level (By Meetings,Discussion, Voting Etc) Supplier Proposals RFP issued to shortlist supplier Supplier Competition Face to Face meetings,interviews and Motivation Briefing Negotiations Extra Services and Promises
8 Contd Contract Finalization SLA a example of Call Centre SLA ABA (Abandon Rate): Percentage of calls abandoned while waiting to be answered. ASA (Average Speed to Answer): Average time (usually in seconds) it takes for a call to be answered by the service desk. TSF (Time Service Factor): Percentage of calls answered within a definite timeframe, e.g. 80% in 20 seconds. FCR (First Call Resolution): Percentage of incoming calls that can be resolved without the use of a callback, or without having the caller call back the helpdesk to finish resolving the case. Uptime Agreements are another very common metric, often used for data services such as shared hosting, virtual private servers and dedicated servers. Common agreements include percentage of network uptime, power uptime, etc. Transition A transition phase involves movement of Services gradually from one place to another. Execution Starting of the services, example project implementation. Termination or Renewal Termination when terms and conditions of SLA are not followed. Renewal when work has done completed successfully and the work is been carried on with the same SLA
9 Things to be considered Before Outsourcing Cost: Few companies would outsource at all if doing so didn t save them money. The cost factor, which includes compensation and wages, infrastructure cost, and tax and regulatory cost, Risk: Every country possesses its own strengths and weaknesses, risks and rewards. Geopolitical risk Includes stability of government, corruption, geopolitics, security. Human capital risk Includes quality of educational system, labor pool, number of new IT graduates. IT competency risk Includes project management skills, high-end skills and competence (custom code writing, system writing, R&D, business process experience). Economic risk Includes currency volatility, GDP growth. Legal risk Includes overall legislation, tax, intellectual property. Cultural risk Includes language compatibility, cultural affinities, innovation, adaptability. IT infrastructure risk Includes IT expenditure, quality of key access infrastructure Market Opportunity Rating: includes expert third-party analysis of each country, its global competitiveness and IT market share. The rating serves as a check on any imbalances elsewhere in the report
10 Criticisms of Outsourcing Public Opinion Voice Against Outsourcing when they loose jobs Organizational Complexity Increases Increase in Organizational Complexity,More the Outsourced work more the complexity in management and housekeeping. Share Holder View No Body cares about their opinion, in fact they too are the owner of company Failure To Realize Business Value Only Profit making idea overrides other features like Commitment and Loyalty Quality Of Service Language Skills
11 Contd.. QoS? Real QoS might not be possible to measure in service industry like Call Centers Unequal Education Standards US has 3 year Eng and Sci Degree + All institutes not equal AUS has 3,4 Eng and Sci Degree and Associate Certificates + All institutes not equal INDIA has 3,4 year Eng and Sci Degree and Associate Certificates + All institutes not equal CHINA has 3 year Eng and Sci Degree + All institutes not equal ex HK and China NOTE- A solution like ECTS, can add more transparency and equality among ASIA, US, AUS University education Level irrespective of Country's Economic Potential Hidden Costs, Limited Transparency Simple SLA plus other formalities can go up to 10,000 pages which are impossible to read and time consuming
12 Problems in GSD Cultural Problems Asian (Ex Indian) and Western Company. Time Difference Mexico and Australia Communication Problem Accents Difference of Non English Speaking Countries Job Hopping Skilled Force changes the job frequently thus creating an uncertainty in Project Difference in Approach Spiral or Orion Model not followed everywhere, different sites with their own model Data and Project Security Plan Leakage, Ex Intel Plans to AMD
13 Solutions Cultural Problems Get Together, Kick Off meetings, Face to Face Meetings, Tours Time Difference E mail, Wiki Communication Problem Accent Problem via Training,Other Problem I M,E mail usage Job Hopping Proper Screening during Recruitment ex Motivation, Devotion Timely Perks, Rewards and Accolades Importance and Recognition of an Individual Other Factors, Mostly dealing with Human Behavior (Abrham Maslov Theories)
14 Off shoring Countries Some of the major countries/districts that provide such services are India ( Full Spectrum Services ), Indonesia (Programming, Data Entry, Customer Support), China (Programming), Philippine (Customer Support, Programming, Animation, Transcription), Russia (Programming and R&D), Pakistan (Programming, Customer Support), Panama (Programming, Customer Support), Bangladesh (Web & Software Programming, Offshore Outsourcing Service), Bulgaria (Programming and R&D), Ukraine (Programming and R&D), Belarus (Programming, R&D), Romania (Programming and IT), Philippines (Programming, R&D, Data Entry and Customer Support), Egypt (Customer Support and Programming), Malaysia (Customer Support and R&D), and many others.
15 Contd.. Large Scale Projects India, China, Russia and, Pakistan are the four leading countries that currently control the offshore programming market. According to Gartner Group, only these four countries are capable of scaling up enough to meet the demands of large scale projects Medium and Small Scale Projects Other offshore software development destinations include Vietnam, Philippines, Israel, Romania, Republic of Ireland, Eastern Europe (Ukraine, Czech Republic, Poland, Hungary), Egypt, Argentina, Bangladesh.
16 Tier Concept in Outsourcing India, offshore software development can be performed in all major cities and regions of the country. The cities are categorized into Tier 1, Tier 2 and Tier 3 based on numerous factors as mentioned below: Cities in India catering to software development Tier Cities Tier 1 Bangalore, Mumbai, New Delhi Tier 1-1 Hyderabad, Chennai, Pune, NOIDA, Gurgaon, Navi Mumbai (New Bombay) Tier 2 Kolkata, Mangalore, Ahmedabad, Bhopal, Tier 3 Coimbatore, Mysore, Nasik, Kochin, Nagpur, Indore, Jaipur, Kanpur, Patna, Ludhiana, Chandigarh, Thiruvananthapuram
17 Few Companies doing Outsourcing
18 Giving it a thought +,Must For GSD +,Must For GSD +,Must For GSD in R&D +,Must For GSD in R&D +,Must For GSD in R&D +,Must For GSD in R&D +,Must For GSD in R&D
19 Continues Mostly Developing Countries All Developed Countries
20 Drivers for Global Sites
21 Refrences Introduction to GSD by Prof Imed Hammouda Wikipedia.com, Outsourcing, Globalization, Software Development Alan Booze Report Garter Group Report Tekes Report
22 Finishing Up Thank You!
23 Questions? What will be the trend? More R&D Software Projects and Less Routine Outsourcing ( Software Development ) or the other way round R&D Software Projects Open Source, Compiler Development Normal Software Development Call Centre and Other Software Projects
Ahmedabad. Bangalore. Chandigarh. Charles Sturt University Curtin University CQUniversity Deakin University James Cook University - Brisbane
Branch Ahmedabad Bangalore Chandigarh Cities Curtin University Chennai Coimbatore Curtin University Delhi Hyderabad Australian Catholic University Kochi Kolkata Ludhiana Curtin University Mumbai Pune Vadodara
More informationMoustafa Ghanem 26 September 2009
Outsourcing to Non-BRIC countries Moustafa Ghanem 26 September 2009 Talk Outline Motivation How to chose an outsourcing destination Approach of talk Intro to LSE Report Motivation & Methodology: Pros and
More informationKEY CRITERIA TO SELECT AN IT SERVICES PROVIDER IN ASIA
KEY CRITERIA TO SELECT AN IT SERVICES PROVIDER IN ASIA (a step-by-step methodology anyone can use) Eurosia IT Insight #6 FIRST QUESTION: WHAT ARE THE FEATURES OF AN APPROPRIATE ASIA-BASED PARTNER? There
More informationIT Infrastructure Service Business Strategy for India
270 Hitachi Review Vol. 64 (2015), No. 5 Featured Articles IT Infrastructure Service Business Strategy for India Kazuyuki Morihata Hideo Tsuru Kazuma Miyamoto Ryosuke Shimura OVERVIEW: With India expected
More informationThe International ICT Sourcing Ecosystem Key value enablers
The International ICT Sourcing Ecosystem Key value enablers Dr. Randhir Mishra Regional Director Central and Eastern Europe Satyam Computer Services Ltd randhir_mishra@satyam.com Agenda The ICT value enablers
More informationThe Offshore Development Center
SOFTWARE DEVELOPMENT SERVICES The Offshore Development Center ODC A closer look at the trends and benefits CAT Technologies Ltd Committed to Human Excellence through IT 1 India - Head Quarters # 5-4-736,
More information12 TYPICAL CAUSES OF EMPLOYEE TURNOVER
NRV OutSourcing BPO Definition :- Business process outsourcing (BPO) can be defined as the transfer of an organization s entire non-core but critical business process/function to an external vendor who
More informationEmerging Trends in Global Sourcing of Innovation
Emerging Trends in Global Sourcing of Innovation Silvia Massini Manchester Business School Manchester Institute of Innovation Research Inaugural Management and Organization Review Research Frontiers Conference
More information2014 Tholons Top 100 Outsourcing Destinations: Rankings. December 2013
2014 Tholons Top 100 Outsourcing Destinations: Rankings December 2013 Tholons Top 100 Outsourcing Destinations Since its inception in 2006, the Tholons Top 100 Outsourcing Destinations report has been
More informationCity Wise Client Participation List
City Wise Client Participation List Branch Name Ahmedabad Institute Name Study Group-Australia & UTS : Insearch Total number of participants 15 Bangalore Bond Univevrsity Study Group-Australia and Charles
More informationIMAGINE TALENT WITHOUT BORDERS. 2013 Neo Group Inc. Proprietary
IMAGINE TALENT WITHOUT BORDERS 2013 Neo Group Inc. Proprietary ATUL VASHISTHA & NEO GROUP 2! Since 1999, we have been helping clients achieve business objectives and address business challenges by leveraging
More information41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.
Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***
More informationTravel & Tourism s Top Ten Emerging Market
Travel & Tourism s Top Ten Emerging Market Presented by: Tourism Intelligence International Vienna, October 2011 Travel and Tourism Top Ten Emerging Markets India India the Future Superpower India s Economy
More informationKnow the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country.
Aon Hewitt Country Profiles Your eguide to employment requirements and practices Profiles for nearly 90 countries worldwide Risk. Reinsurance. Human Resources. Know the Facts Whether you are a newcomer
More information2015 Top 100 Outsourcing Destinations. December 2014
2015 Top 100 Outsourcing Destinations December 2014 Tholons Top 100 Outsourcing Destinations 2015 The Tholons Top 100 Outsourcing Destinations reports, having been around since 2006, continues to be one
More informationBusiness Process Outsourcing and IT-enabled services
Business Process Outsourcing and IT-enabled services Nedelyn Magtibay-Ramos Workshop on Central Asia s Participation in Global Supply Chains and its Implications to Development Policies Tokyo, Japan 12
More informationDoing business in India
Doing business in India Contents Section 1 India An Overview Section 2 Trade Section 3 Doing Business In India Section 4 HSBC In India Disclaimer: This presentation pertains to investment issues, financial
More informationSuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG
Orange County Convention Center Orlando, Florida June 3-5, 2014 SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG SESSION CODE: 1812 Cloud
More informationThe Changing Face of Outsourcing
The Changing Face of Outsourcing Presented by Parveen Chodha a HENRY Fellow April 29, 2010 Rest assured, this is not offshoring Agenda How outsourcing has evolved Key Success Factors Destinations for offshoring
More informationGLOBAL TRENDS IN OFFSHORING AND OUTSOURCING
International Journal of Business and Social Science Vol. 2 No. 16; September 11 ABSTRACT GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING Nora Palugod, Ph. D. Assistant Professor of Business The Richard Stockton
More informationWorld Consumer Income and Expenditure Patterns
World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income
More informationAppendix 1: Full Country Rankings
Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable
More informationOffshoring of Services Practices, Risks and Benefits
Offshoring of Services Practices, Risks and Benefits Offshoring Research Network workshop ULB - October 28 th, 2010 Dr. Carine Peeters Florence Duvivier and Julien Gooris Offshoring Research Network (ORN)
More informationDELIVERING WORLD-CLASS CUSTOMER EXPERIENCE
DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE SOUTH AFRICA S PROPOSITION FOR CONTACT CENTRE BPO BUSINESS PROCESS OFFSHORING We speak your language A leader in Contact Centre 5 of the top 10 global voice companies
More informationThe big pay turnaround: Eurozone recovering, emerging markets falter in 2015
The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in
More informationNew in online. Ground Realities. admission table. DULEEP DEOSTHALE, PhD
admission table New in online Engineering marketing & India: Ground Realities admissiontable.com DULEEP DEOSTHALE, PhD Co Founder and Vice President International Education Co Founder and Vice President
More informationSolution Definition & Structuring. Solution Rollout Process. Implement Changes Rollout in team Business processes. IT Application Setup
Service Management framework 1. Rollout Strategy 2. Solution Structure Services Catalogue entitlement 3. Pricing Process Management framework 1. Program Management 2. Rollout process 3. Project plan 4.
More informationBT Premium Event Call and Web Rate Card
BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:
More informationThe investment fund statistics
The investment fund statistics Narodowy Bank Polski (NBP) publishes data reported by investment funds which have been defined in Art. 3 section 1 of the Act of 27 May 2004 on investment funds (Journal
More informationGlobal Network Access International Access Rates
Global Network Access International Access Rates We know that you need to communicate with your partners, colleagues and customers around the world. We make every effort to understand the difficulties
More informationGLOBAL OPPORTUNITIES FOR BUSINESS PROCESS OUTSOURCING SECTOR
GLOBAL OPPORTUNITIES FOR BUSINESS PROCESS OUTSOURCING SECTOR * Dr. K. NIRMALA PRASAD, M.Com.M.Phil.,Ph.D. **Ms. H.S.PRIYADARSHINI, M.Com., M.Phil., Over the last few years, the worldwide Business Process
More informationOffshore outsourcing of business services Threat or Opportunity
Siemens Business Services Offshore outsourcing of business services Threat or Opportunity Presentation by Elie Cohen Chief Executive Officer Siemens Business Services France Agenda for the next 20 minutes
More informationBusiness Process Outsourcing Location Index. A Cushman & Wakefield Publication
Business Process Outsourcing Location Index A Cushman & Wakefield Publication 2013 OUR CLIENTS ARE OUR COMMITMENT Founded in 1917 in New York City, Cushman & Wakefield is the world s largest privately-held
More informationConeXL, Inc. Worldwide Offshore Software Capabilities
ConeXL, Inc. Worldwide Offshore Software Capabilities Surendra Saxena Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where these designations
More informationMAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO
MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),
More informationDSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace
DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international
More informationOutsourcing in Mauritius. Dr M K Oolun ICT Authority Mauritius
Outsourcing in Mauritius Dr M K Oolun ICT Authority Mauritius Presentation outline Mauritius??? Mauritius commitments - White paper Liberalisation process Policies ICT facts New orientations ITES (outsourcing)
More informationVodafone Traveller and Vodafone World
Vodafone Traveller and Vodafone World A. What Terms and Conditions Apply to my Vodafone Traveller and Vodafone World Product? (a) The terms and conditions that will apply to your Product or Products are:
More informationMarket Study on Engineering Process Outsourcing
Overseas Market Information Market Study on Engineering Process Outsourcing (Part - II) Engineering Process Outsourcing from India Engineering Process Outsourcing (EPO) services from India will be a key
More informationEXTENDING YOUR REACH GLOBALLY THROUGH OUTSOURCING
WELCOME EXTENDING YOUR REACH GLOBALLY THROUGH OUTSOURCING Realizing benefits An Insight by: Dr. Madhu Singh, PMP VP Telecom Group Global Consultants Inc. (GCI) Outsourcing (i.e., Global Sourcing) A Mantra
More informationROMANIA S COMPETITIVE ADVANTAGES ON THE GLOBAL OUTSOURCING MARKET
Bulletin of the Transilvania University of Braşov Series V: Economic Sciences Vol. 7 (56) No. 1-2014 ROMANIA S COMPETITIVE ADVANTAGES ON THE GLOBAL OUTSOURCING MARKET D. BOŞCOR 1 C. BĂLTESCU 1 Abstract:
More informationEmerging Markets Value Stock Fund
SUMMARY PROSPECTUS PRIJX March 1, 2016 T. Rowe Price Emerging Markets Value Stock Fund A fund seeking long-term growth of capital through investments in undervalued stocks of companies in emerging market
More informationSulfuric Acid 2013 World Market Outlook and Forecast up to 2017
Brochure More information from http://www.researchandmarkets.com/reports/2547547/ Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Description: Sulfuric Acid 2013 World Market Outlook and
More informationTERMS OF REFERE CE HEALTH CARE I SECO D TIER CITIES A D RURAL I DIA
TERMS OF REFERE CE HEALTH CARE I SECO D TIER CITIES A D RURAL I DIA 1 Background and introduction Who are we? The International Finance Corporation (IFC) with the support of the Government of Netherlands
More informationa. Clearing of Local (intra-city) cheques/instruments and payment of interest for delayed collections:
POLICY ON COLLECTION OF CHEQUES/INSTRUMENTS Reserve Bank of India, vide its circular reference DBOD.No. Leg. BC.55/09.07.005/2004-05 dated November 1, 2004, withdrew instructions relating to (i) Immediate
More informationInsurance Market Outlook
Munich Re Economic Research May 2014 Premium growth is again slowly gathering momentum After a rather restrained 2013 (according to partly preliminary data), we expect growth in global primary insurance
More information2012-2016. Philippine Information Technology and Business Process Management (IT-BPM) Road Map
2012-2016 Philippine Information Technology and Business Process Management (IT-BPM) Road Map Executive Summary Investor Brief The information technology and business process management (IT-BPM) and global
More informationSummer 2004. Outsourcing Survey Results. A Trestle Group Research Report 25% 35% 12% 14%
A Trestle Group Research Report 25% 35% 12% 14% Table of Contents INTRODUCTION TO THE SURVEY 3 About the Survey 3 About Trestle Group Research 3 OUTSOURCING TODAY 4 IT Outsourcing 4 BPO 5 Outsourcing Destinations-
More informationIntroducing GlobalStar Travel Management
Introducing GlobalStar Travel Management GlobalStar is a worldwide travel management company owned and managed by local entrepreneurs. In total over 80 market leading enterprises, representing over US$13
More informationManagement Policies of Nippon Express. March 2007
Management Policies of Nippon Express March 2007 1. Our Group's Business Framework 1. Our Group's Business Framework Nippon Express Group Overseas Japan Asia-Oceania Europe Americas Domestic transport
More informationCarat forecasts growth of 5.0% for 2012 and 5.3% in 2013 with digital advertising overtaking newspapers sooner than expected
23 August 2012 Carat forecasts growth of 5.0% for 2012 and 5.3% in 2013 with digital advertising overtaking newspapers sooner than expected Carat, the world s leading independent media communications agency,
More informationOutsourcing and Offshoring (O&O) in Human Resources Management Mag. Christoph Prieler JKU, 11/17/2010
Outsourcing and Offshoring (O&O) in Human Resources Management Mag. Christoph Prieler JKU, 11/17/2010 We want to walk away with 3 achievements today 1 Being able to conduct intelligent conversations about
More informationList of tables. I. World Trade Developments
List of tables I. World Trade Developments 1. Overview Table I.1 Growth in the volume of world merchandise exports and production, 2010-2014 39 Table I.2 Growth in the volume of world merchandise trade
More informationPerspectives on Venture Capital and Fixed Income Markets. ChileGlobal Seminar September 26, 2007
Perspectives on Venture Capital and Fixed Income Markets ChileGlobal Seminar September 26, 2007 Today s Discussion: Three Significant Forces for National Economic Growth Venture Capital Fixed Income Markets
More informationGlobal Access Information. Conferencing
Conferencing Global Access Information Global Access allows audio conferencing participants the ability to join calls from around the globe using local and freephone dial-in numbers. Dialing Information
More informationCMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update
CMMI for SCAMPI SM Class A 2011 End-Year Update Software Engineering Institute Carnegie Mellon University Pittsburgh, PA 15213 1 Outline Introduction Current Status Community Trends Organizational Trends
More informationPerspectives on Venture Capital and Fixed Income Markets
Perspectives on Venture Capital and Fixed Income Markets Parag Saxena International Business Forum on Financing for Development Doha, Qatar, November 2008 Today s Discussion: Three Significant Forces for
More information2015 Country RepTrak The World s Most Reputable Countries
2015 Country RepTrak The World s Most Reputable Countries July 2015 The World s View on Countries: An Online Study of the Reputation of 55 Countries RepTrak is a registered trademark of Reputation Institute.
More informationCisco Blended Agent: Bringing Call Blending Capability to Your Enterprise
DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination
More information- 2 - Chart 2. Annual percent change in hourly compensation costs in manufacturing and exchange rates, 2010-2011
For release 10:00 a.m. (EST) Wednesday, December 19, 2012 USDL-12-2460 Technical Information: (202) 691-5654 ilchelp@bls.gov www.bls.gov/ilc Media Contact: (202) 691-5902 PressOffice@bls.gov INTERNATIONAL
More informationInternational Higher Education in Facts and Figures. Autumn 2013
International Higher Education in Facts and Figures Autumn 2013 UK Higher Education International Unit International higher education in facts and figures covers the majority of the UK higher education
More informationMarks : Five marks one question. Maximum 13 + 5 = 18.
Marks : One mark one question. Two marks one question. Ten marks one question. Five marks one question. Maximum 13 + 5 = 18. TOPICS STUDIED: 1. Meaning and Definition of Capital Market. 2. Need and importance
More informationROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING
ROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING Spend Shifts to Emerging Markets; Captives Reassessed By Jim Routzong, Director, Manufacturing Vertical www.isg-one.com INTRODUCTION The Engineering Services
More informationCisco Conference Connection
Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,
More informationFaster voice/data integration for global mergers and acquisitions
Global agility in technology solutions. sm Faster voice/data integration for global mergers and acquisitions >The InTech Group, Inc. Worldwide in-country technical resources for newly merged companies
More informationRegion Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155
Mondelēz International HelpLine Numbers March 22, 2013 There are many ways to report a concern or suspected misconduct, including discussing it with your supervisor, your supervisor s supervisor, another
More informationIntroducing Clinical Trials Insurance Services Ltd
Introducing Clinical Trials Insurance Services Ltd Important Staff Richard Kelly Managing Director Richard joined CTIS in 2006 having previously managed the Pharmaceutical wholesale division at Heath Lambert
More informationExecutive summary: Advertising Expenditure Forecasts September 2015
Executive summary: Advertising Expenditure Forecasts September 2015 ZenithOptimedia predicts global ad expenditure will grow 4.0% in 2015, reaching US$554 billion by the end of the year. Our forecast for
More informationPreparation for Distributed Development and Outsourcing
Preparation for Distributed Development and Outsourcing Peter Kolb Distributed and Outsourced Software Engineering, - 1 - Objectives This module will enable the participant to: Prepare a decision basis
More informationUKRAINE: Another Outsourcing Destination or Emerging Leader?
UKRAINE: Another Outsourcing Destination or Emerging Leader? Country Overview UKRAINE - THE LARGEST COUNTRY IN EASTERN EUROPE Population: 46 million. Languages: Ukrainian (official), Russian, others. Education:
More informationICICI group insurance businesses. July 2003
ICICI group insurance businesses July 2003 Contents Indian insurance sector ICICI Prudential Life Insurance ICICI Lombard General Insurance 2 The insurance opportunity in India 16.0% 14.0% 12.0% 14.2%
More informationSunGard Best Practice Guide
SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452
More informationAustralia s position in global and bilateral foreign direct investment
Australia s position in global and bilateral foreign direct investment At the end of 213, Australia was the destination for US$592 billion of global inwards foreign direct investment (FDI), representing
More informationASAP implementation approach for SAP ERP implementation has five major phases as shown in below picture. Fit and Gap Analysis (FGA) is very critical
ASAP implementation approach for SAP ERP implementation has five major phases as shown in below picture. Fit and Gap Analysis (FGA) is very critical part of the second phase of project blueprinting where
More informationCisco Smart Care Service
Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a collaborative, comprehensive network wide service that enables your partner to deliver proactive network monitoring, health checkups,
More informationIncorporating Environmental, Social, and Governance (ESG) into the Investment Process
August 212 Incorporating Environmental, Social, and Governance (ESG) into the Investment Process Jeffrey A. Urbina, CFA, Partner Portfolio Manager The UN Principles of Responsible Investing Aspirational
More informationIndia Solid Waste Management Vehicles Market Forecast and Opportunities, 2019
Brochure More information from http://www.researchandmarkets.com/reports/2931908/ India Solid Waste Management Vehicles Market Forecast and Opportunities, 2019 Description: In India, municipal corporations
More informationUkraine IT outsourcing market. June 12, 2013
Ukraine IT outsourcing market June 12, 2013 ITO is a large and relatively mature market IT Outsourcing (ITO) is as well established form of outsourcing it has evolved into a sophisticated global market.
More informationExecutive summary: Advertising Expenditure Forecasts December 2013
Executive summary: Advertising Expenditure Forecasts December 2013 ZenithOptimedia predicts global ad expenditure will grow 5.3% in 2014, reaching US$532bn by the end of the year. We have increased our
More informationMay 15, 2006 John D. Vu Senior Scientist Carnegie Mellon University
CMMI Around The World May 15, 2006 John D. Vu Senior Scientist Carnegie Mellon University 1 Global IT Capability Benchmarking Conducted by Carnegie Mellon University s Institute of Software Research, International
More informationInternational Financial Reporting Standards
International Financial Reporting Standards Of Growing Importance for U.S. Companies Assurance Services there is no longer a choice Three factors may influence your need to consider IFRS. First, many organizations
More informationConsolidated International Banking Statistics in Japan
Total (Transfer Consolidated cross-border claims in all currencies and local claims in non-local currencies Up to and including one year Maturities Over one year up to two years Over two years Public Sector
More informationExecutive summary: Advertising Expenditure Forecasts April 2013
Executive summary: Advertising Expenditure Forecasts April 2013 Global ad expenditure growth to strengthen over the next three years, rising from 3.5% in 2012 to 3.9% in 2013 and 5.6% in 2015 Rising Markets
More informationBrochure More information from http://www.researchandmarkets.com/reports/1339929/
Brochure More information from http://www.researchandmarkets.com/reports/1339929/ The 2011 World Forecasts of Machine Tools That Remove Material by Laser or Light, Photon, Ultrasonic, Electro-Discharge,
More informationAn overview of using Hong Kong as a platform for trade and investment with China. Daniel Booth Director Vistra (Hong Kong)
An overview of using Hong Kong as a platform for trade and investment with China Daniel Booth Director Vistra (Hong Kong) Breda May, 2012 The role of Hong Kong A recognized and respected jurisdiction for
More informationBuilding a Global Internet Company: Driving Traffic to Your Site. Benjamin Edelman Harvard Business School
Building a Global Internet Company: Driving Traffic to Your Site Benjamin Edelman Harvard Business School Mumbai, India January 20, 2012 About me Assistant Professor, Harvard Business School Teaching:
More informationKey Trends in Outsourced Contact Centers. 12 Congreso Andino, April 2015 Peter Ryan, Principal Analyst
Key Trends in Outsourced Contact Centers 12 Congreso Andino, April 2015 Peter Ryan, Principal Analyst Outline of Presentation Introduction Key trends in outsourced contact centers Market growth Pricing
More informationCBI Trade Statistics:
CBI Trade Statistics: Business Process Outsourcing (BPO) CBI Market Intelligence Product Factsheet Cloves in Germany 1 Introduction EU companies are increasingly open to outsourcing business processes
More informationI will be exploring the E-Learning Industry from top-down, identify Leading players and possible investment opportunities.
Investment Opportunities in India: E-Learning -Kaushank Khandwala India is a vibrant economy brimming with optimism that wakes up every morning a little younger in age, but infinitely more ambitious in
More informationTop Challenges in Payroll & HR
Top Challenges in Payroll & HR About The Author Heading to her third year of experience within Accace, Maria Cojocariu is currently company s Payroll Manager, responsible with coordinating the local payroll
More information3RC TIMES ENGINEERING RANKING SURVEY 2015 - METHODOLOGY
3RC TIMES ENGINEERING RANKING SURVEY 2015 - METHODOLOGY The objective of this research was to arrive at a list of top engineering institutes in India. The study had two major modules i.e. Perceptual Rating
More informationSupermicro Global Hardware Maintenance Service & Support
Supermicro Global Hardware Maintenance Service & Support Supermicro Global Hardware Enhanced Services provides the highest quality of help desk services and product support for your Supermicro solutions.
More informationInternational Call Services
International Call Services Affordable rates for business calls. Wherever you are in the world. We ve got plenty to say when it comes to staying in touch when you re overseas. We have agreements with 443
More informationSybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment
Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical
More informationMcKinsey Global Institute. The Emerging Global Labor Market: Part II The Supply of Offshore Talent in Services
McKinsey Global Institute The Emerging Global Labor Market: Part II The Supply of Offshore Talent in Services June 2005 The McKinsey Global Institute (MGI) was established in 1990 as an independent think
More informationSoftware Exports and Developing Countries : Implications for Argentina
Software Exports and Developing Countries : Implications for Argentina Dr Brian Nicholson University of Manchester, UK Professor Sundeep Sahay University of Oslo, Norway Agenda Our background Global marketplace
More informationGlobal Sourcing of Business Services
Prof. Stephan Manning UMB College of Management What does sourcing mean? What does sourcing mean?! Organizing supply of inputs/resources needed for primary and support activities Inputs Focal Firm Outputs
More informationOffshore Services in Latin America
Regional Dialogue on Promoting Services Development and Trade in Latin America and the Caribbean 12 13 November 2013 Room Raul Prebish, ECLAC, Santiago Offshore Services in Latin America Mrs. Karina Fernandez
More information