Transform your. Workforce Solutions.

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1 Transform your business with BT Mobile Workforce Solutions. So, how long til that order s processed? It s already done. Drive efficiencies by tracking the movement of vehicles, assets and workers Place orders instantly and accurately whilst on the move Allocate jobs to the nearest and best-placed qualified worker.

2 BT Mobile Workforce Solutions can help transform the way you work and the service you give customers. We live in an age of customer service, where expectations are higher than ever. Whether it s a text to tell you when your groceries will arrive, a no-hassle meter reading on a PDA or diverting a call to the nearest engineer to deal with an emergency, technology is playing a critical role in the changing nature of what the customer expects. BT Mobile Workforce Solutions help your business match those expectations by connecting your field workers and assets to the business so they are no longer out on the road, instead, they are every bit a part of the business communicable and accountable. But it s more than that, it s also about helping get the most from your work force and assets using the right hardware and software so they can do the job right first time BT Mobile Workforce Solutions provides secure access to company systems whilst out of the office. You ll be able to monitor, and communicate with workers, vehicles and assets. Helping to improve the effectiveness of your workforce, make your business more efficient, speeding up your sales cycle leading to improved cash flow, and transform the service you give your customers here s how: Be more efficient: Streamline company processes and eliminate paper work Accurately track the movement of assets to help reduce mileage costs Protect against losses from theft and damage. Meet customer expectations: Workers will be able to place orders instantly and accurately whilst on the road Orders will be processed more quickly, helping reduce lead times. Be more productive: Allocate jobs to the best-placed, best-qualified employees Improve the effectiveness of the team by ensuring right first time information No more laborious paperwork as orders can be placed whilst on the move. Increase customer satisfaction and loyalty: Provide accurate information to and from customers Update office systems instantly from the field Keep customers informed with timely status reports.

3 Whatever you need, whenever you need it. Every day, BT Mobile Workforce Solutions helps companies of all sizes improve their performance. The all in one solutions, with an easily demonstrable return on investment, can transform your customer service. There are three aspects to BT Mobile Workforce Solutions: software, hardware, and service. We can provide any or all of them depending on your needs. Software and hardware devices. We work with world-class partners to provide the best software and hand-held hardware devices on the market. We aren t tied to any one provider and only select the suppliers that are right for your business. We create solutions that work seamlessly with your existing systems minimizing any disruption to your day-to-day business. Service. Our dedicated Mobile Workforce Solutions helpdesk gives your business and field workers software and hardware support wherever and whenever they need it. Together with our next day replacement service for damaged or stolen devices, our team of experts will help keep your field workforce up and running. Software Hardware Service

4 Higher revenue and customer satisfaction from more productive engineers. BT Mobile Workforce Solutions in action A business with a team of field workers who sell, install and maintain a manufacturing plant for the glazing industry were being held back by paperwork. Their business challenge: A paper-based system involved a number of challenges. Getting paperwork from head office to remote engineers and back again, took time and led to rising costs and customer dissatisfaction. Slow invoicing was another key concern. BT Mobile Workforce Software Solutions Mobilisation Platform and Mobile Data Capture 2. Tracking and Telemetry 3. Lone Worker. Mobilisation Platform and Mobile Data Capture. Your field workers can capture information, orders and signatures, and keep everything up to date by entering them directly onto your company systems. The solution can take any paper based process and fully automate it. This speeds up orders and cuts processing time as workers only need to enter data once. Customers receive better service, which helps win repeat and new business. Who benefits most? Businesses that want to improve the way they manage sales, delivery and maintenance teams, and the services they offer customers. The BT Mobile Workforce Solution: Using Mobilisation and Mobile Data Capture we created a far more efficient process: Customer calls are logged straight into the system, eliminating paper job sheets Data is passed immediately to field worker hand held devices Engineer time on site is tracked for accurate billing and productivity Invoices are generated almost immediately. The result: Each field worker completes at least one more customer appointment each day. This increase in productivity, along with a near instant billing process, is driving up company revenue and improving customer satisfaction. Our service engineers are able to go direct to their first job each day. They only need to visit the depot once or twice a week rather than every day, and we have seen far fewer failed appointments. This is reducing ineffective time and cutting costs. Andy Browne, Communications Manager, Anglian Windows.

5 Lower costs, higher revenue and better use of company assets. A private and contract vehicle hire company with a fleet of over 6,000 vehicles struggled to track their fleet. BT Mobile Workforce Solutions in action Their business challenge: The biggest operational challenge was to know where their stock was at any given time. Hire Agreements could be lost or misplaced. There was no way of charging for vehicles when supposedly off-hire but still being used by the renter. This had a massive impact on scheduling short and long-term rentals and was causing costs to spiral. 2 Tracking and Telemetry. Our Tracking and Telemetry solutions help you control costs in a wider range of applications than ever, including driver behavior. By tracking and monitoring your vehicles, field workers and other mobile assets accurately, you can make sure they re all being used as efficiently as possible. You can closely monitor fuel consumption, distance, routes. You can analyse private and business mileage for even greater cost control. And you can cut losses to theft, damage and misuse. Who can benefit most? Businesses with assets and workers in the field. And organisations with a large and varied fleet, especially where vehicles are hired or contracted out. The BT Mobile Workforce Solution: BT Tracking and Telemetry made it possible for the business to see their entire fleet at the touch of a button. At any given time they know: How many of their vehicles are in the depot How many are on the road Where they are. And if there is any unauthorised movement of a vehicle they are alerted immediately. The result: Because they know where their fleet is at any given time they have been able to increase revenue and make better use of the fleet. Unauthorised usage is now tracked and charged. Tracking has also helped control costs by preventing theft and losses. It is already apparent that the combination of technology, process rationalisation, and the greater visibility of jobs and the fleet are having a remarkable impact on our efficiency and effectiveness. Brian Olley, Work Management Programme Manager, Northumbrian Water Limited.

6 Protecting lone workers gives peace of mind. An independent house builder with a team of sales staff who travel the length and breadth of the country, wanted to offer them more support. BT Mobile Workforce Solutions in action 3 Lone Worker. All companies are legally responsible for the health, safety and welfare of their employees. BT Lone Worker protects employees working alone where they may be vulnerable to accidents or attacks. Solutions can include a portable panic button that automatically alerts businesses to any problems. Locations can be monitored and staff constantly tracked. This gives workers confidence in difficult situations, which reduces stress and helps them focus. Who can benefit most? This solution is perfect for businesses such as independent builders or housing associations where their employees work in potentially vulnerable situations. We felt more comfortable with the backing of BT. A big advantage is that BT is able to support a wide range of technology, so we end up with a tailored solution that best matches our specific needs. Their business challenge: The company employees work in potentially dangerous locations. They wanted to protect those employees and demonstrate they had taken all reasonable steps to meet their Duty of Care requirements. The BT Mobile Workforce Solution: A BT Lone Worker solution has given their staff peace of mind through: Complete lone worker protection Location view via GPS through an online command and control room Dedicated panic button for instant alerts SMS alerts to an unlimited number of respondents Instant voice calls in overt or covert mode for emergency situations. The result: All their lone workers are now protected and have peace of mind. The business can show they ve taken all reasonable steps to meet their Duty of Care legal requirements - and be confident they re minimising the risks of fines, compensation claims and unwanted publicity. Andy Browne, Communications Manager, Anglian Windows.

7 Is your business ready for the unexpected? There s no shortage of events that pose a challenge to business logistics, from strikes to snow. Giving your workers access to company systems while they re on the move, means they can work effectively wherever they are without being affected by travel disruption. And with a real-time view of your field workers whereabouts, you can dispatch a better-placed driver to get to the customer quicker. BT Mobile Workforce Solutions can help you keep your customers informed throughout any disruption. You can tell customers about delays due to travel problems, or update them if you ve dispatched a different worker. Our experience we re not just talk we ve rolled out a range of solutions for staff within BT, increasing the productivity of our field workers by 36%, experience and learnings we can share with you The breadth of our partnerships We have a wide range of partners, which means that you will get a solution that is right for you We re recognised in the industry for example, Motorola awarded us EMEA Business Partner of the year (2012) proof that we deliver against service and support and know what we re doing A complete solution Mobile Workforce Solutions are just part of the solution, we can help with other aspects and we ll ensure all the different elements work together and you re not on your own, we ll continue to help. Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No April 2013 PHME 67041