OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE

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1 SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES OPPORTUNITIES IT S THE CLOUD, ONLY CLEARER

2 THE CLOUD IS RESHAPING THE FUTURE OF Hosted applications such as IP Centrex, SIP Trunking and Hosted Contact Centre solutions are changing not just the way we all communicate, but the way we work in the office, at home and on the move. Over 70% of UK businesses already use at least one fully deployed cloud-based application* and by 2015 BT forecasts that the UK market for these hosted services will be worth over 1.7bn. Whether you re new to hosted communications, are already offering services, or have built your own solution, we can help your business grow in a low-risk, sustainable way.

3 CAN TAKE YOUR BUSINESS TO THE NEXT LEVEL With traditional voice services in decline, now s the time to evolve your business and make the cloud work for you. Imagine being able to always offer your customers the latest technology but without any of the risks or capital investment needed to sustain this. Or imagine having the opportunity to react quickly to market opportunities, but without the challenges of having to manage costly resources and maintain levels of expertise in-house. Or imagine offering them the chance to improve their customer service so they can respond quickly and flexibly to meet demand. With BT Wholesale it s simpler than you think. We re always thinking ahead on your behalf. BT is one of the largest UK investors in R&D and as a result, you can plan your business strategy with confidence. By simplifying your supply chain through one reliable supplier you can be confident that we will help you breathe new life into your business. We recognise that it s not just about new technology. It s about harnessing it to deliver practical solutions. Our Hosted Communications Services are embedded within our nextgeneration network, providing builtin quality of service, security and resilience as standard. And with our extensive expertise, resources and reach, you can take these products and services to market quickly, safe in the knowledge that BT Wholesale is with you every step of the way.

4 SOLUTIONS DESIGNED TO HELP YOU WIN BUSINESS You might think this new-look business is going to put a strain on your resources. It really doesn t have to, as we combine technical know-how with commercial foresight. We have plenty of people who understand the dynamics of the communications marketplace, and that s how we can deliver technological advances that really benefit you and your customers. You too can leverage the scale of BT s investments and world class partnerships to give you access to the latest technology in a low risk, sustainable way. With fully managed and pay-as-yougrow flexibility, our SIP Trunking, Hosted IP Centrex and Hosted Contact Centre solutions mean you can respond to customer demand quickly and simply with low risk and virtually no capital outlay. In fact, many of our customers have told us that our hosted solutions are more profitable than traditional fixed line services - and in some cases they are achieving 50% margins. CHOOSE BT WHOLESALE AND YOU CAN: SIMPLIFY YOUR SUPPLY CHAIN THROUGH ONE RELIABLE SUPPLIER. TAP INTO A RAPIDLY GROWING MARKET WITH MINIMAL RISK. BECOME A FULL UNIFIED COMMS PROVIDER WITH LOW-RISK AND VIRTUALLY NO CAPITAL OUTLAY.

5 BT WHOLESALE AND : HOW WE BRING IT ALL TOGETHER BT WHOLESALE NETWORK VOICE INBOUND Non-geographic number based service including smart call handling IT S THE CLOUD, ONLY CLEARER ICT CONTACT CENTRES Off-the-shelf white-labelled, multi-channel hosted contact centre solutions SIP TRUNKING ISDN replacement service... an ideal migration path to IP Voice Services IP CENTREX Entry-level IP Voice solution... without the need for an on-site PBX DATA END-TO-END SOLUTIONS FROM A SINGLE WHOLESALER MANAGED NETWORK

6 MAKE THE MOST OF THE OPPORTUNITIES IN THIS EVOLVING WORLD OF IP WHETHER YOU ARE LOOKING TO ENHANCE YOUR EXISTING CAPABILITIES OR BUY WHITE-LABELLED SOLUTIONS, OUR PORTFOLIO HAS THE BREADTH AND SCALE TO DELIVER MORE OF THE SMART BUSINESS TOOLS YOUR CUSTOMERS WANT AND NEED. SIP Trunking SIP Trunking bridges legacy and next generation voice technology, providing a simple first step towards unified communications without any major investment or disruption. The service allows your customers to keep their existing PBX and handsets, but benefit from enhanced functionality and significantly lower costs in many cases up to 50% savings. It s the ideal replacement for ISDN, offering greater flexibility, business continuity as standard, and can scale to suit all businesses, from SMEs to major corporations. Hosted IP Centrex This is our industry-leading unified communications solution bringing together voice, video, presence and collaboration tools on any device, anywhere in the UK. As well as enabling smarter working, it offers lower call costs and advanced call handling. Because the service is hosted and fully managed, there s no need for a PBX, no major up-front investment and operates on a pay-as-you-grow basis. It also integrates with our data connectivity products, so you can build seamless end-to-end solutions.

7 A PORTFOLIO THAT WORKS FOR YOU - WHEREVER YOU WANT TO TAKE YOUR BUSINESS, WHATEVER YOUR CUSTOMERS NEED, OFFERS YOU PRACTICAL, COST-EFFECTIVE SOLUTIONS THAT DELIVER HIGH PERFORMANCE AND RELIABILITY. Hosted Contact Centres Hosted Contact Centres (HCC) is a commercially attractive, off-theshelf, white-labelled solution that can be deployed quickly and simply. Our solution allows you to offer your customers all the benefits of a highperformance contact centre including voice, , SMS, social networking and automated access without the associated set-up costs of an on-premise solution. Our flexible commercials and scalability mean your customers can enjoy agile, responsive enterprise grade capabilities that will help them deliver a great customer experience and support their business growth ambitions. Inbound services Our Wholesale Inbound Calls services give you all the flexibility of nongeographic numbers, smart call handling, dynamic call stats and analysis. You can offer your customers a freephone, fixed rate or premium rate number that can be routed anywhere in the UK. Our dedicated, high capacity, fully resilient network means they can choose how, when or where to scale up or down to match call demand - giving them complete control. There are revenue sharing opportunities for you and your customers and you can make the most of our inbound and outbound calls services by combining them to get even better rates.

8 BT WHOLESALE MEANS TOTAL CONFIDENCE At BT Wholesale we believe that you want a supplier who can help you invest in the future without compromising the financial and operational strength of your business today. We re a world leader in communications and we invest in the future to create high-quality, secure and resilient solutions. Whether you are looking to enhance your existing capabilities or buy white-labelled solutions, our portfolio has the breadth and scale to deliver more of the smart business tools your customers want and need. So why not take the opportunity, today? STEP INTO TOMORROW WITH BT WHOLESALE. The information in this publication was correct at time of production. We may make minor alterations to the specifications of products which do not affect their performance, and may vary prices and delivery charges. The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms part of any contract. British Telecommunications plc Registered Office: 81 Newgate Street, London, England EC1A 7AJ. Produced by BT Wholesale. Designed by Jacob Bailey. PHME * Businesses of 50 or more users. Source: Cloud is Becoming the New Normal #SP02U, June 2012