Meliá Buenavista. All Inclusive Royal Service & Spa

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1 FACT SHEET Meliá Buenavista All Inclusive Royal Service & Spa Meliá Buenavista General Information Description Location Accommodation Restaurants and Bars General Services Leisure and Entertainment Royal Service YhiSpa Weddings and Honeymoons Address: Cayo Santa María, Caibarién, Villa Clara, Cuba. Postal Code: Tel: (53 42) Fax: (53 42) Web: 1

2 GENERAL INFORMATION All Royal Service 5star holiday hotel. Adults only (over 18 years), opened and operated by Meliá Hotels International Cuba since December 1, Property of the Cuban group Gaviota S.A. Five and four star hotels with highly personalized service attentively rendered. Magnificent city and beach locations. Spacious rooms, services and facilities so that business travelers can derive maximum results during their business trips. Wide variety of leisure and sports facilities in All Inclusive beach resorts. Their select culinary offer is one of their distinctive attributes of quality and comfort. 2

3 GENERAL INFORMATION DESCRIPTIÓN This Five Star All Inclusive Superior ecoresort is located in a priveldged ecological setting in Cayo Santa María, covering a total area of 25,000 m2 with lobby and airconditioned areas. Twostory Bungalows built on stilts, in complete harmony with the surrounding natural environment. Junior Suites and Suites, including the superb Villa Zaida del Río. DISTINCTIVE FEATURES All Royal Service hotel, the only one of its type at Meliá Cuba Designed only for adults 18 years and older. An oasis of repose. Total privacy and exclusivity. Ideal for those who prefer an ambience of intimacy, retreat, peace and fresh air. Hotel located beachfront, surrounded by three pristine beaches and coves. A la carte restaurants, two swimming pools, tennis court, Fitenss Center and beauty salon. Butler Service, Beach & Pool Concierge, Life Enriching YhiSpa, weddings and honeymoon locations Day & Dinner Around at Meliá Cuba hotels on Cayo Santa María Considered a Biosphere Reserve due to its wide strectch of finesand beach, chrystalclear waters, lush tropical vegetation and rich variety of endemic wildlife. Special Areas 2 contemplative beaches surrounding the hotel forming natural pristine coves which stand out for their rocky sand in a shallow trasparente sea. Ideal for enjoying the calm, privacy and peacefulness evoked by these beautiful costal landscapes of the Caribbean Sea. RECOMENDAD FOR couples, weddings, honeymoons, spa & wellness LOCATION Located in Punta Madruguilla, in the western area of Cayo Santa Maria, 2km (2min) from Villa Zaida del Río, 3km (3min) from Sol Cayo Santa María, 4km (4min) from Meliá Cayo Santa María and 5km (5 min) from Melia Las Dunas. Access: Land, air and by means of a 48 km causeway (road syteching over the sea (CaibarienCayo Santa María) 40 min aprox. FROM / TO CAYO SANTA MARIá la habana 5 hrs Distances and Connections with Meliá Cuba varadero cayo LARGO cayo guillermo cayo coco holguín santiago de cuba 3 hrs 30 min 5 hrs 3 hrs 30 min 3 hrs 30 min 6 hrs 8 hrs 45 min 30 min 45 min TRANSPORT AND AIRPORTS : Taxis, car and moped rental, Cayo Santa María tour bus and shuttle service between the hoteles and small towns on the key. Local transportation service * ($). Shuttle Service between Meliá Cuba hotels on Cayo Santa María. Las Brujas national airport: 10km (10 min). The closest internacional airport: the Santa Clara/ Abel Santa María International Airport, 110Km (60 min). 3

4 LUXURY ACCOMMODATIONS A total of 104 Junior Suites and Suites, including the Zaida del Río Villa. All with Royal Service. Ocean View, Prime Ocean View, Swimming Pool View, 1 Junior Suite with facilities for the disabled, 6 interconnecting Junior Suites and 4 for nonsmokers. All the rooms are airconditioned and feature: Telephone in the bathroom and bedroom Kingsize and twin beds TVLCD 32 (bedroom) Ceiling fan (bedroom) Eléctric coffee maker replenished with coffee and tea (daily) Minibar stocked daily with bottled water /soft drinks /fruit juices and beer Electronic safe depost box Magnifying mirror and hairdryer (bathroom) Whirlpool with hand shower, hairdryer Outdoor Balinese shower Umbrellas Iron and ironing board VIP toiletries Bath salts Butler and Pillow Menu Bathrobe and slippers Beach /pool towels Beach bag for towels (complementary) Luxury Room Postcard, music CDs and Meliá Cuba brochures Special services in superior rooms All Royal Service: Butler service menu *. Unpacking and parking of luggage * Preparation of the bath * Personalized coffee service and minibar * Shoe shine * In room breakfast and tea service * Inroom Spa service ($) * Daily turndown service. One hydrothermal circuit at theyhispa included per person per stay Discount on massages at the YHISpa TYPES OF ROOMS Junior Suite, Junior Suite Ocean View and Junior Suite Prime Ocean View Royal Service 48 Junior Suites with garden or swimming pool view. Twostory bungalows, Top or Ground Floor; 26 rooms with ocean view on the Ground Floor and 26 rooms with ocean view on the Top Floor. All the rooms cover a total area of: m2, featuring living roomtv bedroom, bathroom with whirlpool, walkin closet, terrace with outdoor shower. Beds: King size or twin, terrace with benchsofa bed. Suite Romance Royal Service 2 rooms: Ocean View, Ground Floor, Breakfast Palapa in the garden. Total Area: m2, with living room dining room TV, bedroom TV, bathroom with whirlpool, walkin closet, terrace with outdoor shower. Beds: king size. Twostory bungallows. Beachfront, Romantic decoration. Two interconnecting spaces with terrace and benchsofa bed offering a priveledged view of Punta Madruguilla cove. Suite Prime Ocean View Royal Service 2 rooms: beachfront, TOP FLOOR. Total Area: m2, with living room dining room TV, bedroom TV, bathroom with whirlpool, walkin closet, terrace with outdoor shower. Beds: king size. Twostory bungallows. Beachfront, Romantic decoration Two interconnecting spaces with terrace and benchsofa bed offering a priveledged view of Punta Madruguilla cove, Villa Zaida Del Río Royal Service Separate twostory cottage located 2 km from Meliá Buenavista. Rustic architectiral style with tile roof. Situated beachfront with direct access to a private beach. Total area: 250 m2, featuring ptivate entrance, terraces on the ground floor, dining room bar, sitting room with bathroom. Terraces on the upper floor, 1 bedrrom, loungestudy, bathroom with whirlpool and shower with skylight. Beds: king size. Umbrellas, CDpalyerMP3radio and DVD, deck chairs, table and arm chairs on the balcony, bathroom scale, minibar /kitchen/bar stocked with premium beverages, trouser press, rocking chairs on the terraces and in the room, private swimming pool /Jaczzi/solarium. The Villa has been designed for couples only and especially recommended for those who presfer to be alone. Royal Service * Room with exclusive butler service. Maximum occupancy per room, Double Occupancy or Single occupancy of double room. (Adults only, 18 years and older). (In all types of rooms) 2 adults or 1 adult. Extra bed or 3rd person not accepted. Maximum occupancy per room: 2 adults. 4

5 RESTAURANTS AND BARS RESTAURANTS Variada y refinada oferta gastronómica todo a la Carta a través de 3 restaurantes. Desayuno, Almuerzo y Cena A la Carta. Mesa de antipastos en el Ranchon playa. Vinos en almuerzos y cenas Menu extra carta ($). Servicio de habitaciones (24hrs). Música en vivo en los Restaurantes. LOS MARINOS Beach Grill Restaurant Located in a separate building overlooking the sea and the road leading to the hotel main entrance. Connected to the beach by a walkway. Airconditionrd and surrounded by outdoor terraces offering a magnificseent view of the beach and Punta Madruguilla cove. A la carte service and table with antipastos. The restaurant has its own bar serving instant hot and cold drinks. Live musical accompaniment: small groups Hours: Breakfast: 07:30 11:00 (ála carte). Lunch: 13:00 16:00 (antipasto, crudités, appetizers and breads) Internacional menu. Dinner: 18:30 22:00. (seafood) LOS NAVEGANTES Bistro Restaurant Located in the central building of the hotel next to the International Restaurant. Airconditioned with panoramic windows offering views of the outdoor terraces, main swimming pool and Punta Madruguilla cove. Secializing in á la carte French cuisine and latin menu (seating capacity for 44 persons). Opened 7 days a week. Live musical accompaniment: small groups Hours: Dinner: 18:30 22:00 LOS CARIBES International Restaurant Located in the central building of the hotel next to the International Restaurant. Airconditioned with panoramic windows offering views of the outdoor terraces, main swimming pool and Punta Madruguilla cove. Specialing in á la carte International cuisine. (seating capacity for 86 persons) Opened 7 days a week. Live musical accompaniment: small groups Hours Lunch: 13:00 16:00 (Italian menu) Dinner: 18:30 22:00. (Alternating seafood and Italian menu) Bars A total of 3 bars for enjoying delicious tropical cocktails including national and international drinks. All the bars serve international premium beverages. Pool & Beach concierge service. LA NOTTE Lobby Bar and Piano Bar Airconditioned with outdoor terraces overlooking the swimming pool and Punta Matamoros cove. Opened 7 days a week. Lobby bar (24hrs). Entertainment: piped music Piano bar: (19:00 22:00). Entertainment: live music: Piano, wind or strings. LA DUNA Beach Bar Beachfront and connected to the beach grill restaurant by a walkway. Beach concierge service Specialty: drinks and liquors. Opened: 7 days a week. Hours: 10:00 17:00 LA CARACOLA Pool Bar Located in the main swimming pool area overlooking Punta Madruguilla cove. Pool concierge service to the main swimming pool and to the one in bungalow area. Specialty: drinks and liquors. Opened: 7 days a week. Hours: 10:00 17:00 Note: Dress code in effect in á la carte restaurants. (Shorts, jeans or sportwear not accepted). Dietary and vegetarian offers on request. Continental breakfast service. Tea Time Service. Opening and closing time can be subject to change after prior notice Note: The offers of the theme restaurants may be subject to change accoding to season and hotel occupancy. 5

6 GENERAL SERVICES Front Desk Consierge (24 hrs). Checkin: 14:00 hrs. Checkout: 12: 00 hrs. Late Checkout & Early Checkin ($).24 hr telephone and fax services ($) Cambio de divisa. Credit cards that pass through US banks are not accepted. Porterage. Internet Center: locsted in the lobby. PC internet connection free. Medical Services: International clinic 8 km from the hotel (24 hrs) ($) Disabled persons: Facilities and access ramps, 1 room for the disabled. Wheelchairs (On request) ($). Security: 24hour internal security staff. Locks and safes with magnetic key cards. Flame retardant material, alarm system and sprinklers. Votage: 220 v (60 Hz). Others: Satellite TV Área in the Lobby. Chill out environment. Nonsmoking areas. Free parking. Laundry ($).Souvenir shop ($). Car rental ($). Guests can request other services not found in the hotel in any of our Melia Cuba hotels on Cayo Santa María. No pets allowed. and another to the bungalow area, both with sunloungers and Balinese beds service. Shade areas. Bathrooms. Lifeguard service. Swimming pool bar and pool concierge Towel service in the Clubhouse. Health and Beauty: YhiSpa ($), Beauty Salon ($): Beauty salon for ladies and gentlemen which will make them forget everything and just think about themselves. Extensive service menu provided by our qualified staff, which will take care of even the smallest detail. Hairdressing, styling manicure and pedicure. Fitness Center: Gym provided with topnotch equipment and a wide variety of exercises so that cusomers will burn their worries away in an environment of wellness and health. Cardiovascular equipment, weights, Coach LEISURE AND ENTERTAINMENT Beaches: Main beach: Playa Cañón (400 m long). Fine white sand. An exclusive area which extends over a cliff and downward to the area where the rest of the Melia hotels are located. On the other side, beautiful contemplative pristine beaches and Punta Madruguilla cove. Walkway leading to the beach grill restaurant. Showers, lifeguard service, parasols, sunloungers and palapas. Beach bar and beach concierge, towel service in the Clubhouse. Other beaches: There are two comtemplative beaches surrounding the hotel forming natural coves renowned for its rocky sand under shallow transparent waters. Ideal for enjoying the privacy, peace and calm that these beautiful Caribbean costal landscapes evoke. Contemplative beach Punta Madruguilla cove (200m long), with a walkway leading to the main hotel swimming pool and La Caracola pool bar located opposite the hotel lobby. Contemplative beach Punta Matamoros cove (300m long), located in the western area of the hotel, close to the YHI Spa, in the most pristine area of the hotel, surrounded by palm tress and native vegitation. Activities: Although the hotel does not have an entertainment program, guests can nevertheless listen to live music in the evenings at La Notte Piano Bar. A program of activities very nature oriented will allow customers to discover the natural wonders of Punta Madruguilla through snorkling excursiones, nature walks, etc. During the day, the Clubhouse organizes activities in the swimming pool and in the beach, with varied and placid programs, Towel service, Life Enriching, pilates, aquagym, ecological field trips, yoga sessions, Spanish lessons and a tennis instructor on request. Sports: Professional tennis court located in the Spa area. Ecological and natural environment. Night lights and coaches if necessary. Boating: Available at the Meliá Cayo Santa María Hotel. Nonmotorized activities. Kayak, pedalboats, sailing, etc. Diving initiation lessons Diving and Fishing: Directly at the Cayo Las Brujas Marina ($). Swimming Pools: 2 fresh water pools. A main swimming pool in the lobby area with a walkway leading to comtemplative beach Punta Madruguilla 6

7 SEGMENTS AND PRODUCTS ROYAL SERVICE Buenavista VIP Lounge with Front Desk Concierge and Terraces, PC with Internet connection in lounge, satellite TV area in the lobby, Lobby Bar serving premium brands and snack service. PianoBar. Pool Bar. Beach Bar. Bistro Latino Restaurant. Internacional Beach Grill Restaurant. Exclusive swimming pool (pool concierge). Private Beach (beach concierge) and 2 contemplative coves /beaches. SPA, Beauty Salon and Fitness Center. Tennis Court, Clubhouse. Acommodations: Junior Suites/Suite/Suite Romance/Villa Breakfast, Lunch, Dinner (à la carte) Pool & Beach Concierge Internacional airport hotelinternational airport transfer (only for guests accommodated in Suites and Villa Zaida del Rio). National airporthotelnational airport transfer (only for guests accommodated in Suites and Villa Zaida del Rio). Day Around and Dinner Around (free) at Meliá Cuba hoteles on the key ( shuttle service included) Exclusive Meliá Cuba shuttle service (free). Hotel Meliá Buenavista Meliá hotels on Cayo Santa María. VILLA ZAIDA DEL RIO Royal Service Guests staying at this exclusive private villa are entitled to all the privileges of Buenavista Melia Royal Service and to the following services SERVICES AND FACILITIES Checkin / Checkout personalized and/or private. Welcome cocktail with sparkling wne and refreshing moist towels. Butler Service *(Menu) Welcome and personalized explanation Assistance and coordination. Reservation, transfer, etc Personalized attention throughout your stay Unpacking and packing of bags Daily turndown service Shoe shine Personalized coffee service according to customer s preference Personalized premium bar service according to customer s preference (only in Suites and Villa Zaida del Rio) Breakfast service in the room according to customer s preference Preparation of the bath In room Spa service ($) (Baths: Grapes, Vanilla, Cleopatra Milk, Sea Chrytals, Equilibrium Oils) Pillow Menu: antiallergic, anatonomical, nordream, multielastichipoallergic, duck down, cylindrical and with neck support. One hydrothermal circuit included at the YHISpa per person per stay Discount on massages at the YHI Spa Early check in subject to availability Late checkout free until 16:00 hrs, only for guests staying in Suites, Prime Ocen View and Villa Zaida del Rio Free Internet connection. 24hr room service (included) Tea time and snack service Exclusive butler service. Private breakfast, lunch and dinner service at the Villa One YHISpa massage included per stay, (single or couples). Reservations guaranteed and prioritized at Meliá Buenavista restaurants. Special treatment on arrival with bottle of Champagne and fruits on arrival, Havana Club Rum aged 7 years, coffee, sparkling wine and flowers. One YHISpa massage included per stay (single or couples). Does not include free private transportation to Meliá Buenavista or another hotel. Shuttle service available. Recommended for couples and those who prefer quiet and privacy. 7

8 SEGMENTS AND PRODUCTS Maria. YHI SPA Aguas frescas Relax your body and awaken your mind in an environment full of tropical beauty, surrounded by the Buenavista Biosphere Reserve, a natural ecological area. Exclusive access to the prisitine beaches and coves of Punta Madruguilla in Cayo Santa Facilities and Services: Separate building with Spa, Fitness Center and Beauty Salon. Front Desk situated in an open airy lounge. The personalized attention of valets and highly qualified therapiests. Fresh water, toning beverages, teas, infusions, etc. Towels, bathrobe and slippers. Individual changing rooms for men and women. Bath amenities. Outdoor Jacuzzi (4m2). Terraces with pergolas and deckchairs. Outdoor relaxation areas. (2) Eco palapas outdoor individual cabins for men and women. (2) Aircoditioned massage cabins for couples with outdoor Balinese shower. (2) Complete moisture circuits for men and women with:sensations shower, sauna and steam SPA Treatments ($) a choice of worldclass body treatments using Cuban aromas and flavors. Sensory Water Journey, a hydrothermal circuit for men and women; Sensaciones of Cuba massages; Beauty of Cuba tropical facial treatments programs for one or more days (couples or singles); A Day in the Spa Yhi Spa Guide. Everything you need to know about SPAs. Special wedding offers. Spa Products: The products used for treatments are completely professional and produced by Germaine de Capuccini 8

9 SEGMENTS AND PRODUCTS WEDDINGS AND HONEYMOONS Personal wedding coordinator to take care of every detail. Adore Cuba, attractive wedding programs especially designed for Meliá brand hotels: Our wedding programs include Gazebo or alternative locations, notary service, marriage certificate, cake, sparkling wine, romantic dinners, varied services and added values to make your wedding an unforgettable experience. Ceremonies at the edge of the sea, in romantic and exciting places. Special treatment for repeat guests and anniversaries are some of the many details that Meliá Cuba has in store for you on the special occasion HONEYMOONS Program: 6 nights stay in one or a combination of Meliá Cuba hotels. Private checkin guaranteed, late checkout guaranteed, special accommodation, flowers in the room on arrival, bottle of sparkling wine and fruits in room on arrival. Housekeeping after 11:00 hrs and before 15:00 hrs. Daily turndown service, welcome cocktail, romantic honeymoon dinner for two. Honeymoon breakfast in the room the day after arrival. Special amentities in the room. Special honeymoon gift. Weekly cocktail for honeymoon couples WEDDINGS Meliá Free Weeding and Free Renewal of Vows Programs with group options according to a minimum number of nights booked. Luxury Wedding Program with two attractive offers : Luxury Wedding and Glamorous Wedding Renewal of Vows program for a minimum stay of 6 nights. Symbolic wedding program Live your Dream, for those who prefer a ceremony without legal services. Extras services including a varied offer for your wedding day. Coctail and dinners, flowers, photos and video, music, beauty salon & spa, etc. Honeymoon hospitality for newly weds and free Honeymoon programs for stays of several nights. Meliá Buenavista An oasis of calm for those who prefer privacy and All Royal Service & Spa exclusivity. Please note that this Data Sheet is subject to last minute changes 9

10 MAP OF THE HOTEL CAYO SANTA MARIA CAPTION MAIN BUILDING RESTAURANTS Punta Matamoros Punta Madruguilla Cañón Beach Hotel Sol Cayo Santa María 8 1. Hotel Entrance 2. Lobby ROOMS (*) 3. Junior Suite Royal Services 4. Junior Suite Ocean View Royal Service 5. Junior Suite Prime Ocean View Royal Service 6. Suite Romance Royal Service 7. Suite Prime Prime Ocean View Royal Service 8. Villa Zaida del Río Royal Service (*) As Reference SWIMMING POOL 9. Swimming pool 10. Pool Bungalows 12. Los Marinos Grill Restaurant 13. Los Navegantes Bistró Restaurant 14. Los Caribes Restaurant BARS 15. La Notte Lobby Bar & Piano Bar 16. La Duna Beach Bar 17. La Caracola Pool Bar GENERAL FACILITIES 18. Club House 19. Tenis Court 20. Shop 21. Internet Area YHI SPA 22. YhiSpa Aguas frescas 23. Beauty parlor 24. Gym 25 Hotel Meliá Cayo Santa María BEACH 11. Cañón Beach WEDDINGS 25. Wedding location Hotel Meliá Las Dunas 19 Meliá Buenavista Meliá Buenavista CAYO SANTA MARIA FROM / TO CAYO SANTA MARIA la habana 5 hrs DISTANCES & CONNECTIONS Meliá Cuba varadero cayo LARGO cayo guillermo cayo coco holguín santiago de cuba 3 hrs 30 min 5 hrs 3 hrs 30 min 3 hrs 30 min 6 hrs 8 hrs CUBA 45 min 30 min 45 min