Paradisus Río de Oro Resort & Spa

Transcription

1 FACT SHEET Paradisus Río de Oro Resort & Spa Paradisus Río de Oro General information Description Accommodation Restaurants and Bars General Services Royal Service YhiSpa Meetings & Events Weddings and Honeymoons Address: Playa Esmeralda, Carretera Guardalavaca, Rafael Freyre, Holguín, Cuba Postal Code: 007 Tel: (5324) al 94 Fax: (5324) Web: Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 1

2 GENERAL INFORMATION Holiday resort property of Gaviota, a Cuban tourism group, and operated by Meliá Cuba Hotels International through a management contract under its Paradisus Resort brand. The resort commenced operations on December 18, Five Star Plus, Ultra All Inclusive luxury beach resorts of great international prestige. Built on magnificent sites in exotic tourist destinations, in complete harmony with the environment. Renowned for their singular architectural design and unique natural surroundings, Paradisus Resorts in Cuba are also famous for their privileged location in ecological reserves, exclusive beaches, wide variety of bars and restaurants, range of sports and entertainment programs, YHI Spa, Royal Service and Garden Villas. Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 2

3 GENERAL INFORMATION DESCRIPTION The hotel covers an area of m². Its architectural design completely blends in with the natural surroundings and therefore considered a true ecoresort. Two story bungalows with modern accommodations rooms and elegant Junior Suites, Suites, Master Junior Suites and Garden Villas FEATURES Open, quiet and refined ambience, surrounded by the exuberant ecological environment of the Bahía de Naranjo Natural Park. Airy lobby with Cuban aboriginal ambience, Caribbean forest, spacious halls and Palapas. Exclusive beach 1 km long called Playa Esmeralda due to the striking color of its waters which reflect the surrounding lush vegetation. Large swimming pool fringed by exuberant vegetation, Jacuzzi overlooking the ocean, relaxing hammocks and Palapas. Wide culinary offer with 1 buffet and 7 à la carte restaurants, 6 bars, cafeterias, 24hour tea time and room service. Varied daily activities and nightly entertainment, including variety shows and live music Beach & pool concierge and Life Enriching activities. Diving is included. Special Areas Royal Service. Butler Service. Inroom Spa and Garden Villas. Las Caletitas, a private cozy beach Yhi Spa and Zen area (yoga and taichi.) located in the midst of a small tropical forest overlooking the ocean. Convention area with meeting rooms and banquet service. Botanical garden with orchidary and parks. Gazebos and pergolas for weddings and other celebrations. RECOMMENDED FOR Adults only, couples, weddings, honeymoons, spa & wellness, meetings & events. Also recommended for diving enthusiasts and for those who prefer the luxury and comfort of Royal Service. LOCATION The resort is located beachfront, within the Bahía Naranjo Natural Park, surrounded by exuberant Caribbean tropical forests. The property is located 56 km from the city of de Holguín; 5 km from Guardalavaca Beach and the local shopping center; 4 km from Marina Gaviota, the aquariumdolphinarium, Cayo Saetía and Chorro de Maíta; 250 km from Santiago de Cuba and over 800 km from Havana. Access: Land and air. FROM / TO HOLGUÍN la habana 10 hrs DISTANCES AND CONNECTIONS WITH MELIÁ CUBA VARADERO cayo largo DEL SUR cayo santa maría cayo guillermo cayo coco santiago de cuba 9 hrs 5 hrs 5 hrs 5 hrs 2 hrs 1 hr. 30 min TRANSPORTATION AND AIRPORTS: Taxi, car and motorbike rental. ($). Nearest international airport: Holguín International Airport, 72 Km (1 ½ hrs). Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 3

4 ACCOMMODATION 434 modern double occupancy and single use rooms: Junior Suites and Suites Garden View. Our Junior Suites Deluxe Garden and Ocean View are especially recommended. There are 2 rooms for the physically challenged and nonsmoking areas. The resort has a Royal Service area with 56 Master Junior Suites and 2 Garden Villas. All the rooms are air conditioned and feature: Telephone in the bathroom and bedroom. King or twin size beds. LCD 32 TV Electric coffee maker with coffee and tea (replenish daily). Minibar restocked daily with bottled water, soft drinks, juices and beer. Electronic safe deposit box, umbrellas, iron and ironing board. Full bathroom with daily bath amenities service, magnifying mirror and hair dryer. Power (Voltage): 220 V/ 60 H. The bathrooms have been equipped with inlets for equipment up to 50 watts. 24 hour room service and pillow menu. Special attentions in superior rooms and to VIP clients. Luxury Service * (Luxury Rooms) Bathrobe and slippers. VIP amenities and bath salts. Beach / pool towels. Daily turndown service and pillow menu. VIP treatment on arrival and VIP minibar. Luxury welcome cocktail (Champagne and refreshing moist towels). Personalized checkin. Early checkin and late checkout (subject to availability). Reservation guaranteed at à la carte restaurants. Luxury Room postcard and farewell gift. Special assistance during your stay. Royal Service**( Royal Service rooms) Bathrobe and slippers. VIP amenities and bath salts. Beach / pool towels. Beach / pool towel bag (complimentary). VIP minibar and CD player. Luxury Room postcard, music CD and Meliá Cuba brochures. Butler Service menu. TYPES OF ROOMS Junior Suite 260 Junior Suites with garden view. Total area: 43 m², with living room bedroom, bathroom and balcony. King or twin size canopy beds. Located in twostory bungalows. Junior Suite Deluxe and Junior Suite Deluxe Ocean View 24 Junior Suites Deluxe garden view and 16 Junior Suite Deluxe Ocean View. Total area: 49 m², with living room bedroom, bathroom and terrace with sun loungers and hammocks. Outdoor shower. King size canopy beds Onestory cottages with garden. Luxury Service (*). Suites Deluxe 2 Suites Deluxe. Total area: 90 m², with hall, bathroom, living room dining room, bedroom with bathroom and two balconies. Kingsize beds with mosquito net. Located on the top floor of two story bungalows. Luxury Service ( *). Master Junior Suites and Master Junior Suites Ocean View (Royal Service **). 36 Master Junior Suites with garden view, 14 Master Junior Suites with ocean view. Total area: 78 m², with living room, bedroom with large bathroom, hall, walkin closet and terraces. TV LCD in the living room, Balinese bed on the terrace, whirlpool tub and outdoor Balinese shower. King size beds with mosquito net. Located in twostory bungalows in the Royal Service Area. Luxury Master Junior Suites (Royal Service **) 6 Luxury Master Junior Suites with garden view. Total area: 74 m², with living room, bedroom and large bathroom, hall, walkin closet and terraces. TV LCD in the living room, Balinese bed on the terrace, whirlpool tub and outdoor Balinese shower. King size beds with mosquito net. Private onestory cottages located beachfront in the Royal Service area. Garden Villas (Royal Service **) 2 Garden Villas named after Silvio Rodriguez and Juan Almeida, two prominent figures of Cuban culture. Exclusive chaletstyle cottages with special services and private entrance to the hotel. The villas are located beachfront, very close to the Yhi Spa, surrounded by lush tropical vegetation and Palapas overlooking the ocean. Total area: 370 m² each, with (ground floor) private entrance, dining room with kitchen and terraces, bedroom with king size beds and mosquito net. Bathroom, walkin closet, shower, whirlpool tub, sauna and terraces. Elegantly decorated with works by the Cuban artists whose names they bare. Outdoor Jacuzzi with ocean view, terraces, private garden, outdoor breakfast Palapas, private swimming pool, lookout tower, direct private access to the ocean and to Las Caleticas, a dazzling pristine beach. Maximum occupancy per room: Double occupancy and individual use of double rooms. In all types of rooms: (2 adults + 1 adult). Only one extra bed per room. Only 2 adults in Master Junior Suites Royal Service. Children are not allowed. Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 4

5 RESTAURANTS AND BARS RestaurantS Varied and delicious dining options in 8 restaurants for savoring Paradisus proverbial cuisine, including 6 à la carte restaurants located in the special area: gourmet, Mediterranean, grill, Tepayanki Japanese, CubanCaribbean and International. Wine is served during lunch and dinner. Special order and premium drinks menu ($). Live music in some restaurants. La Ceiba: Buffet restaurant with show cooking. Open air, with capacity for 300 people. Hours: Breakfast (07:30 10:30), Lunch (12:3015:00) and Dinner (18:30 22:00). El Patio: Elegant à la carte gourmet restaurant serving delicious international specialties. Airconditioned, with capacity for 50 people. Hours: Dinner (18:30 21:30). El Bohío: A la carte Cuban restaurant. Open air, with capacity for 50 people. Hours: Dinner (18:30 21:30). Mediterráneo: A la carte restaurant specializing in Mediterranean cuisine. Airconditioned, with capacity for 50 people. Hours: Dinner (18:30 21:30). Tsuru: Tepayanki Japanese restaurant with 8 tables, a sushi bar, terrace and an adjoining Tatami room. Airconditioned, with capacity for 50 people. Hours: Dinner (18:00 22:00). Santa María: Grill beach restaurant. A la carte service. Cool open ambience offering beautiful views of the ocean and with capacity for 60 people. Hours: 10:00 15:00. Bars A total of 7 bars and cafeterias for savoring delicious tropical cocktails, snacks and the best national and imported beverages. All the bars have a special orders menu and serve international premium drinks. Palma Real (24 hrs). Lobby bar/piano bar with tea time service. El Patio de los Naranjos (18:00 23 :00). Fun Pub, airconditioned. Music Bar La Conga (10:00 18:00). Night club /Karaoke. El Saltón (10:00 18:00). Pool bar. Santa María (10:00 17:00). Beach bar. Royal Service beach bar (10:00 18:00). Exclusive to Royal Service guests. Pool concierge service Royal Service Pool Bar (10:00 18:00). Exclusive to Royal Service guests. Beach concierge service. Notice: Opening and closing hours of restaurants and bars can be subject to change according to season and hotel occupancy. There are non smoking areas in all the restaurants and bars. Reservation required and dress code in effect in theme restaurants during dinner. Diet and vegetarian offers on request. Continental breakfast and tea time service (juices and pastries during the morning, canapés and Spanish tapas during the afternoons, sparkling wine and champagne throughout the day). 24hour room service. Dress code in effect in á la carte restaurants. (Shorts, jeans or sportswear not allowed). La Laguna: Snack bar barbecue restaurant located in the pool area. Open air, overlooking a natural lagoon and with capacity for 250 people. Hours: Lunch (10:30 17:00). Los Helechos. Royal Service Restaurant: A la carte restaurant specialized in continental cuisine. Exclusive to Royal Service guests. Airconditioned, with service to tables on the terrace. Hours: Buffet Breakfast (07:30 10:30), Lunch (13:00 14:30) and Dinner (18:30 21:30). Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 5

6 Front Desk Concierge (24 hrs). Checkin: 15:00 hrs. Checkout: 12: 00 hrs. Late checkout & early checkin ($). 24 hour telephone and fax services ($), Money exchange. Credit cards issued by US banks are not accepted. Porterage service. Internet Center: located in the lobby. PC with internet connection ($). Medical Services: International clinic opened 24 hours, located 15 minutes from the hotel by car. Inhouse doctor and nurse Monday through Saturday, from 9:00 to 17:00 hrs (primary care). FACT SHEET Paradisus Río de Oro Resort & Spa GENERAL SERVICES Physically challenged: Facilities and access ramps, 2 rooms for the physically challenged. Wheelchairs (On request $). Security: 24hour internal security staff. Locks and safes operated with swipe card. Flame retardant material, alarm system and sprinklers. Voltage: 220 v (60 Hz). For their convenience, guests are advised to bring their own converter. Others: Customer Service: 9:00 a 17:00 hrs.. Nonsmoking areas, free parking, laundry ($), grocery and souvenir shop ($), car rental, field trips ($) and other services not included (consult the Font Desk). No pets allowed. Special attention to repeat clients, wedding anniversaries and birthdays. Weddings, honeymoons, renewal of vows, Spa, rooms and meeting rooms services Beaches: Playa Esmeralda, located approximately 100 m from the hotel, is exclusive to Meliá hotels. Famous for its shallow crystal clear waters and sugarwhite sand, the beach stretches 800 m along the coastline. Shade areas spotted with umbrellas and sun loungers. Las Caleticas, 200 m of private beaches reserved only for Royal Service and Yhi Spa guests. Baths, beach bar, lifeguard service, towels and games in the Club House. Fitness Center: Gym located in the Yhi Spa area, with topnotch equipment and a wide variety of exercises. Opened from 07:00 to 21:00 hrs. Fully equipped with weights, aerobics room and cardio equipment, including treadmills and climber, among others. Trainer available. Activities and Entertainment: Daily and nightly activities, stretching, beach jogging, aerobics, pingpong, dart competitions, dominos, carbine shooting range, dance lessons, nautical festivals, Olympic Day, cooking demonstrations, bingo, international quiz, Spanish, percussion and cocktail lessons, volleyball and water volleyball tournaments, water basketball, snorkeling, sand sculptures, water gymnastics, cocotanca, football, tai chi and folklore demonstrations. Life Enriching: wine tasting, lessons in painting and crafts among other activities. Varied pool and beach activities, towel service and games available at the Club House. Evening entertainment and theme shows. Professional variety and participation shows daily (varied during 14 days), and live music every day with orchestra. Fub Pub opened until 02:00 hrs. Sports: 3 tennis courts with night lighting, multipurpose court for volleyball, basketball, futsal, and handball; beach volleyball. Diving lessons for beginners, bicycles, billiards, shooting range, aerobics, archery, giant chess, diving, boat trips to the open ocean. Shuffle board, petanque, minibowling, pingpong, yoga and tai chi sessions, cards and other table games available at the Club House from 09:00 to 18:00. Special green fee rates at the Varadero Golf Club ($). Swimming Pools: The hotel features a large freeform swimming pool, covering an area of m², (maximum depth 1.50 m), with splash section and Jacuzzi. There is a swimming pool and a Jacuzzi in the YHI Spa and a private pool overlooking the ocean in the Royal Service area. Each Garden Villa has its own pool. Shade areas with sun loungers, baths, pool bar, lifeguard service, towels and games in the Club House. Health and Beauty: YHI Spa and beauty salon ($). Beauty salon for ladies and gentlemen, so they can forget everything and think only of themselves. Extensive service menu rendered by our qualified staff, trained to take care of even the smallest detail. Hairdressing, styling, manicures and pedicures. Water sports: catamarans, sailboats (Scape, Cha Cha, Captiva, Rumba and Acuafin), kayaks, wind glade boards, pedal boats; snorkel, masks and fins sets; life jackets, rescue boat. Diving initiation lessons in the pool. Diving included in the open ocean for beginners and certified divers, subject to availability and weather conditions. Prior reservation at the hotel required. Other diving and marine activities in the dive center (ACUC) and Marina Gaviota ($). Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 6

7 SEGMENTS AND PRODUCTS SERVICES AND FACILITIES ROYAL SERVICE PARADISUS RÍO DE ORO An exclusive hotel within a hotel. The ultimate expression of luxury and comfort at Meliá Cuba. One of the finest personalized attention areas, offering guests unprecedented exclusivity and privacy. Royal Service is located in a special area of the hotel and caters to 56 Master Junior Suites y 2 Garden Villas, provided with the following exclusive services and facilities: Separate building with direct access. Lounge Front Desk Concierge. Internet room (free of charge). Reading room Piano bar. VIP lounge bar and pool bar with tea time and snack service. International restaurant serving breakfast, lunch and dinner (á la carte). Private pool and walkway to the beach with pool and beach concierge service. 24hour room service. Butler Service * Personalized private checkin / checkout. Early checkin, subject to availability and late checkout free until 16:00 hrs. Welcome cocktail with sparkling wine and refreshing moist towels. Personalized explanation of the different hotels services and facilities. Assistance and personalized attention throughout your stay. Coordination and priority when booking diving sessions (included) and tennis, etc. Luggage unpacking, packing and shoe polish *. Daily turndown service. Personalized inroom coffee service (according to customer preference *). Personalized minibar (according to customer preference *). Personalized premium bar (according to customer preference *). Breakfast in the room (according to customer preference *). Preparation of the bath *. In room Spa service * ($) (grape, vanilla, and Cleopatra milk baths, sea crystals and Equilibrium Oils). Pillow menu *: antiallergic, anatomic, nondeformable, multielastichypoallergenic, duck feather, neck protector, cylindrical with neck support. Hydrothermal circuit included at the YHISpa Discounts on massages at the Spa YHI Transfers: airporthotelairport and among hotels with Royal Service. GARDEN VILLAS Royal Service Exclusive, private, elegant and overflowing with delicate details, the Garden Villas represent the ultimate in luxury accommodations and Butler Service. Guests staying in either of the 2 Garden Villas, named Silvio Rodriguez and Juan Almeida, are entitled to all the privileges of Royal Service and will also enjoy: Exclusive Butler Service. Private breakfast, lunch and dinner in the room. Special attentions daily and on the day of arrival (bottle of Ron Havana Club 7 years, coffee and sparkling wine). Recommended for couples and for those who prefer privacy. Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 7

8 SEGMENTS AND PRODUCTS YHI SPA AGUAS DE ORO YHI Spa, synonymous with light, vitality and harmony, is the Meliá Hotels International brand devoted to wellness, conceived especially for persons who need to renew and revitalize their body, as they forget their cares and worries. In Cuba, these centers are located on the beach, virtual oases for relaxing in idyllic natural sceneries which invite guests to relax and awaken their mind in an ambience of exotic settings, brimming with tropical beauty and spectacular natural landscapes. The Yhi Spa Aguas de Oro, in the Paradisus Río de Oro Hotel (1,842 m²), was opened in November, The facility is located on the coast, surrounded by the exuberant vegetation of the Bahía de Naranjo Natural Parka, a completely ecological area in Holguin province. The spa is situated within the hotel perimeter and close to the Royal Service area and the Garden Villas, with access to Las Caleticas, an exclusive beach. The spa offers guests magnificent views of the emeraldgreen ocean and has been provided with exclusive terraces and eco Palapas. Ideal for receiving therapeutic treatments or for simply relaxing and unwinding in an atmosphere of peace, nature and cool sea breeze. Facilities and Services: Separate building with spaswimming pools, fitness center and beauty salon. Wellventilated reception lounge. Personalized attention provided by highly qualified therapists and valets. Fresh water, tonic water, tea and infusions service. Towels, bathrobe and slippers. Changing rooms for men and women, provided with bath amenities. Individual and double therapy rooms for couples, offering magnificent views of the Atlantic Ocean. A private Jacuzzi by the edge of the ocean Natural salt water swimming pool surrounded by tropical vegetation. Private beach with spectacular view of the surrounding cliffs and the ocean. Hydrothermal circuit facilities: steam sauna, Balinese shower, Jacuzzis, changing rooms for ladies and gentlemen and the personalized attention of a valet. Relaxation room and tea service. Beauty salon service for ladies and gentlemen. Gym with trainer, state of the art equipment and wide variety of exercises. Spa treatments ($) A selection of exclusive worldclass treatments and massages inspired by Cuban aromas and flavors: Hydrothermal circuit for men and women: A sensory water journey. Body Massages: Sensations of Cuba and tropical facials: Beauty of Cuba. Programs of one or more days for couples or individual guests: A day in the Spa. Yhi Spa Guide. Everything you need to know about a spa.. Special weddings offers: Spa Products: The products used are totally professional and manufactured by Germaine de Capuccini. Open: 7 days a week. Hours: 09:00 19:00 Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 8

9 SEGMENTS AND PRODUCTS The hotel specializes in business and leisure groups, events, meetings, conferences and incentives. Provided with 2 multipurpose rooms (2 multiuse), business center, convention area and alternative locations such as the beach, swimming pool, gardens and others. Rooms arranged in different formats with capacity ranging from 100 to 350 people. The following services are available through the hotel group coordinator: audiovisual aids, catering and banquet service, musical groups, decorations, special services and added values to groups, beach parties and dinners for up to 100 people or more, with stage, audio and sound equipment. The banquet and meeting rooms are located in the lobby, with outdoor areas for cocktails and coffee breaks. All have been provided with Internet connection facilities. There is also an Internet Center in the hotel. The success of your event is guaranteed by our experienced, friendly and professional staff, trained in the organization and coordination of all types of activities in the hotel, either directly or through the Meliá Hotels International Cuba Department of Meetings & Events [email protected] MAPS AND LOCATIONS CONVENTION AREA 1st Floor HOLGUIN I HOLGUIN II lobby toilets terrace ASSEMBLY AND CAPACITIES Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 9

10 SEGMENTS AND PRODUCTS WEDDINGS AND HONEYMOONS A personal wedding coordinator to take care of every detail. Attractive Adore Cuba programs for engaged couples, especially designed for Paradisus hotels: WEDDINGS Free Wedding and Free Renewal of Vows Programs, with group options according to the number of nights. Luxury Wedding Programs with two attractive offers: Luxury Wedding in Paradisus and Paradise of Love in Paradisus. Renewal of Vows program, with a minimum stay of 6 nights. Symbolic wedding program Live your Dream, for those who prefer a ceremony without legal services. Wide offer of additional services on the wedding day: cocktail, dinner, flowers, photos and video, music, beauty & spa, etc. Special Honeymoon treatment to newlyweds and Free Honeymoon programs for stays of several nights. Our programs include gazebo or alternative locations, notary service, wedding certificates, wedding cake, sparkling wine and romantic dinners, and many more services and added values for the purpose of making your wedding an occasion you will always treasure. HONEYMOONS Program: 6 nights in one or combined Meliá Cuba hotels. Private check in and late checkout guaranteed, special accommodation, flowers in the room on arrival, bottle of sparkling wine and fruits in the room on arrival, housekeeping (11:00 15:00 hrs), daily turndown service, welcome cocktail, romantic honeymoon dinner for two, honeymoon breakfast in room the day after arrival, daily attentions in the rooms, special honeymoon gift and weekly cocktail for honeymooners. Ceremonies by the edge of the sea, romantic and exciting places. Special attention to repeat guests and wedding anniversaries. PARADISUS RÍO DE ORO Luxury, comfort and refinement in a unique natural environment, ideal for those who crave for peace, exotic tropical vegetation and stunning pristine beaches. A hotel/ spa, the ideal place for discovering wellbeing and enjoyment in an ambience for adults only, stylish and service of the highest quality. * last minute changes can be made to this Fact Sheet, following its publication. Copyright 2012 Meliá Cuba Marketing and Publicity. All Rights Reserved. 10